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Maintenance and Service Guide: OMEN by HP 15 Laptop PC
Maintenance and Service Guide: OMEN by HP 15 Laptop PC
OMEN by HP 15 Laptop PC
© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
Bluetooth is a trademark owned by its to most models. Some features may not be otherwise using any software product
proprietor and used by HP Inc. under license. available on your computer. preinstalled on this computer, you agree to be
DisplayPort and the DisplayPort logo are bound by the terms of the HP End User License
trademarks owned by the Video Electronics Not all features are available in all editions or Agreement (EULA). If you do not accept these
Standards Association (VESA) in the United versions of Windows. Systems may require license terms, your sole remedy is to return the
States and other countries. Intel, Core, and upgraded and/or separately purchased entire unused product (hardware and software)
Optane are trademarks of Intel Corporation or hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
its subsidiaries in the U.S. and/or other take full advantage of Windows functionality. refund policy of your seller.
countries. NVIDIA, GeForce, and Optimus are Windows 10 is automatically updated, which is
trademarks and/or registered trademarks of always enabled. ISP fees may apply and For any further information or to request a full
NVIDIA Corporation in the U.S. and other additional requirements may apply over time refund of the price of the computer, please
countries. SDHC, SDXC, and microSD are for updates. Go to http://www.microsoft.com contact your seller.
trademarks or registered trademarks of SD-3C for details.
LLC. Windows is either a registered trademark
To access the latest user guides, go to
or trademark of Microsoft Corporation in the
http://www.hp.com/support, and follow the
United States and/or other countries. Miracast
instructions to find your product. Then select
is a registered trademark of the Wi-Fi Alliance.
User Guides.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.
v
vi Safety warning notice
Table of contents
vii
Recommended materials and equipment ........................................................................................ 29
Packaging and transporting guidelines .............................................................................................................. 30
6 Removal and replacement procedures for authorized service provider parts .................................................... 39
Component replacement procedures .................................................................................................................. 39
Battery ............................................................................................................................................... 39
WLAN module .................................................................................................................................... 41
Power connector ............................................................................................................................... 43
Speaker assembly ............................................................................................................................. 44
Touchpad button board ..................................................................................................................... 45
Heat sink/fan assembly .................................................................................................................... 46
Card reader/USB board ...................................................................................................................... 49
System board .................................................................................................................................... 50
Power button board .......................................................................................................................... 52
Thermal sensor ................................................................................................................................. 53
Display assembly ............................................................................................................................... 54
Keyboard/top cover ........................................................................................................................... 62
viii
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 67
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 67
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 67
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 67
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 68
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 68
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 68
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 68
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 68
10 Specifications ............................................................................................................................................ 72
12 Recycling .................................................................................................................................................. 76
Index ............................................................................................................................................................. 77
ix
x
1 Product description
Processor Intel® Core™ i9-9880H (2.3 GHz, turbo up to 4.8 GHz, 2666 MHz FSB, 16 MB L3 cache, eight core, 45 W)
Intel Core i7-9750H (2.6 GHz, turbo up to 4.5 GHz, 2666 MHz FSB, 12 MB L3 cache, six core, 45 W)
Intel Core i5-9300H (2.4 GHz, turbo up to 4.1 GHz, 2666 MHz FSB, 8 MB L3 cache, quad core, 45 W)
Discrete graphics
Supports Optimus™
Supports VR
Supports MR ready
Display panel 39.6 cm (15.6 in.), WLED, UWVA, ultra slim (2.6 mm), narrow bezel, Microsoft HDR streaming
capable
Full high-definition (FHD) (1920 × 1080), antiglare, 72% CG, eDP 1.2, 300 nits
FHD (1920 × 1080), antiglare, 72% CG, eDP 1.2, A/P, 300 nits
FHD (1920 × 1080), antiglare, 144 Hz, 72% CG, eDP 1.4 + PSR, 300 nits
FHD (1920 × 1080), antiglare, 240 Hz, sRGB, eDP 1.4 + PSR 2, 300 nits
Ultra high-definition (UHD) (3840 × 2160), antiglare, 72% CG, A/P, eDP 1.3 + PSR, 340 nits
UHD (3840 × 2160), antiglare, eDP 1.3 + PSR, 72% CG, 340 nits
UHD (3840 × 2160), BrightView, AMOLED, eDP + PSR, DCI-P3, 400 nits
1
Table 1-1 Product components and their descriptions (continued)
Category Description
● 32 GB (16 GB × 2)
● 16 GB (16 GB × 1 or 8 GB × 2)
● 12 GB (8 GB × 1 + 4 GB × 1)
● 8 GB (8 GB × 1 or 4 GB × 2)
● 4 GB (4 GB × 1)
512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
256 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive
256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
1 TB, PCIe-3 × 4
Dual speakers
Supports Headphone X
Video HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Sensors Accelerometer
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (non-vPro) (MU-MIMO, Gigabit Wi-Fi speeds
supported)
Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)
Realtek RTL8822BE 802.11 ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
High-definition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto
adjust panel resolution to fit embedded panel and external monitor connected)
Mini DisplayPort™
USB 3.0 Type A ports (3); two on left side, one on right side; supports HP Sleep & Charge (right side)
USB 3.1 Gen 2 Type-C port (left side; supports data transfer, DisplayPort 1.4 output up to 7680 × 3840
[60 Hz]; supports HP Sleep & Charge)
USB 3.1 Gen 2 Type-C port with Thunderbolt™ Gen 3 technology (left side)
Push-push insertion/removal
Touchpad requirements
3
Table 1-1 Product components and their descriptions (continued)
Category Description
200 W
150 W
C5
Windows® 10 Home 64
Windows 10 Pro 64
FreeDOS 3.0
Category Description
AC adapter
Memory modules
Solid-state drive
Hard drive
5
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
NOTE: Actual computer color, features, feature locations, and icon labels may vary from the images
depicted.
Right side
Component Description
(1) Drive light ● Blinking white: The hard drive is being accessed.
(2) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(5) USB SuperSpeed ports Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(6) Dual-Mode DisplayPort connector Connects an optional digital display device, such as a high-
performance monitor or projector.
(7) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is off, charges most
products such as a cell phone, camera, activity tracker, or
smartwatch.
– and –
(8) USB Type-C Thunderbolt™ port with HP Sleep Even when the computer is off, connects and charges most USB
and Charge devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-
speed data transfer.
Left side 7
Table 2-2 Left-side components and their descriptions (continued)
Component Description
– and –
(9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Rear
Component Description
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
Display 9
Table 2-4 Display components and their descriptions (continued)
Component Description
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
2. Select My PC, select the Specifications tab, and then select User Guides.
Keyboard area
Touchpad
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Component Description
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Keyboard area 11
Button
Component Description
Power button ● When the computer is off, press the button to turn on the
computer.
Options.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Airplane mode key (also referred to as the Turns the airplane mode and wireless feature on or off.
wireless button)
NOTE: A wireless network must be set up before a wireless
connection is possible.
(7) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
Keyboard area 13
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
(3) Product ID
Labels 15
Table 2-10 Service label components (continued)
Component
Press the OMEN key at the top right side of the keyboard.
The HP OMEN Command Center dashboard provides a central location to access and configure the following
features:
NOTE: To minimize the dashboard, select the < button at the top of the dashboard.
For a detailed list of country codes, see Keyboard/top cover on page 62.
For use models with 1-zone lighting (dragon red legend + red backlight) L57322-xx1
For use models with 4-zone lighting (white legend + RGB backlight) L57323-xx1
For use models with 1-zone lighting (dragon red legend + red backlight) with Thunderbolt L57324-xx1
For use models with 4-zone lighting (white legend + RGB backlight) with Thunderbolt L57325-xx1
NOTE: The power button board cable is available as spare part number L57339-001.
NOTE: The thermal sensor cable is available as spare part number L57340-001.
Intel Core i9-9880H processor and 8 GB of discrete graphics memory (GeForce RTX 2080) L59769-xx1
Intel Core i7-9750H processor and 8 GB of discrete graphics memory (GeForce RTX 2080) L59768-xx1
Intel Core i7-9750H processor and 8 GB of discrete graphics memory (GeForce RTX 2070; G- L59767-xx1
Sync)
Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce RTX 2060) L59766-xx1
Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660Ti) L59764-xx1
Intel Core i7-9750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L59762-xx1
Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce RTX 2060) L59765-xx1
Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce GTX 1660Ti) L59763-xx1
Intel Core i5-9300H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L59761-xx1
16 GB 937438-850
8 GB 937236-850
4 GB L10598-850
NOTE: The card reader/USB board cable is available as spare part number L57338-001.
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO 924813-855
supported)
(11) Heat sink for use in models with GeForce GTX 1650 graphics L57329-001
Heat sink for use in models with GeForce GTX 1660Ti graphics L57330-001
Heat sink for use in models with GeForce RTX 2060 graphics L64443-001
Heat sink for use in models with GeForce RTX 2070 graphics L64444-001
Heat sink for use in models with GeForce RTX 2080 graphics L64445-001
(16) Battery
For use in models with N18P graphics (NVIDIA GeForce GTX 1650) L57326-001
For use in models with N18E graphics (NVIDIA GeForce RTX 2080/2070/2060, GTX 1660Ti) L57327-001
(3) Display panel (includes panel adhesive tape and bezel adhesive):
NOTE: Display panel adhesive is available as spare part number L57335-001 for LCD displays and L66213-001 for OLED
displays.
(5) Display panel/webcam cable (includes display panel adhesive tape and bezel adhesive):
(6) Wireless antennas (main and aux; includes bezel adhesive and acetate tape)
(7) Display back cover (includes bezel adhesive, acetate tape, and display panel adhesive tape)
200 W L00818-850
150 W L32661-001
Miscellaneous parts 25
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-marking, non-conductive pry tool
● Magnetic Phillips P1 screwdriver
● Tweezers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Relative humidity
Method Voltage
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Bottom cover for use in models with N18P graphics (NVIDIA GeForce GTX 1650) L57326-001
Bottom cover for use in models with N18E graphics (NVIDIA GeForce RTX 2080/2070/2060, GTX 1660Ti) L57327-001
2. Insert a plastic tool between the bottom cover and the computer chassis (1), and then flex and lift the
top edge of the bottom cover enough to separate it from the computer (2).
Before removing the solid-state drive or Optane memory module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Remove the bottom cover (see Bottom cover on page 32).
3. Disconnect the battery cable from the system board (see Battery on page 39).
Remove the solid-state drive or Optane memory module:
▲ Remove the Phillips M2.0 × 4.0 screw (1), lift the metal cover off the drive (2), and then pull the drive
from the socket (3).
Reverse this procedure to install the solid-state drive or Optane memory module.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
IMPORTANT: Do not completely remove the protective sheet from the primary memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
3. Gently press down on the module edges until the side retention clips snap into place (3).
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Battery
Table 6-1 Battery description and part number
40 Chapter 6 Removal and replacement procedures for authorized service provider parts
WLAN module
Table 6-2 WLAN module description and part number
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/white
WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable
connects to the WLAN module #1/Aux terminal.
3. Remove the Phillips M2.0 × 4.0 screw (3) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
42 Chapter 6 Removal and replacement procedures for authorized service provider parts
Power connector
Table 6-3 Power connector description and part number
44 Chapter 6 Removal and replacement procedures for authorized service provider parts
Touchpad button board
Table 6-5 Touchpad button board description and part number
Heat sink/fan assembly for use in models with GeForce GTX 1660 graphics L57329-001
Heat sink/fan assembly for use in models with GeForce GTX 1660Ti graphics L57330-001
Heat sink/fan assembly for use in models with GeForce GTX 2060 graphics L64443-001
Heat sink/fan assembly for use in models with GeForce GTX 2070 graphics L64444-001
Heat sink/fan assembly for use in models with GeForce GTX 2080 graphics L64445-001
46 Chapter 6 Removal and replacement procedures for authorized service provider parts
5. Remove the heat sink/fan assembly (5).
IMPORTANT: Thermal material must be applied on site and therefore is not included in component
spare part kits. When removing any part that also requires removal of the heat sink, be sure to order and
apply thermal material.
48 Chapter 6 Removal and replacement procedures for authorized service provider parts
Card reader/USB board
NOTE: The card reader/USB board spare part kit does not include the cable. The cable is available as spare
part number L57338-001.
Intel Core i9-9880H processor and 8 GB of discrete graphics memory (GeForce RTX 2080) L59769-xx1
Intel Core i7-9750H processor and 8 GB of discrete graphics memory (GeForce RTX 2080) L59768-xx1
Intel Core i7-9750H processor and 8 GB of discrete graphics memory (GeForce RTX 2070; G-Sync) L59767-xx1
Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce RTX 2060) L59766-xx1
Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660Ti) L59764-xx1
Intel Core i7-9750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L59762-xx1
Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce RTX 2060) L59765-xx1
Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce GTX 1660Ti) L59763-xx1
Intel Core i5-9300H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L59761-xx1
50 Chapter 6 Removal and replacement procedures for authorized service provider parts
(11) Power button board cable (ZIF)
2. Remove the three Phillips M2.0 × 3.5 screws (1) that secure the system board to the computer.
3. Lift the left side of the system board (2), and then remove the system board from the computer (3).
IMPORTANT: When replacing the power button board, be sure to replace the tape so the internal light does
not show.
52 Chapter 6 Removal and replacement procedures for authorized service provider parts
Thermal sensor
NOTE: The thermal sensor spare part kit does not include the cable. The cable is available as spare part
number L57340-001.
54 Chapter 6 Removal and replacement procedures for authorized service provider parts
4. Open the display (1), and then separate the display from the computer by pulling the display up and
away from the computer (2).
IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing.
b. Release the left and right edges of the display bezel (2) from the display assembly.
c. Release the bottom edge of the display bezel (3) from the display assembly.
NOTE: You have to pull on the tape multiple times before it is completely removed. To avoid
tearing the tape, pull the tape evenly and carefully. Rolling the tape around the tweezer or the
shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking the tape.
56 Chapter 6 Removal and replacement procedures for authorized service provider parts
d. Remove the panel from the display back cover (5).
Display panels are available as the following spare part numbers:
L57345-001: UHD, antiglare, 340 nits
L57346-001: FHD, antiglare, 60 Hz
L57347-001: FHD, antiglare, 144 Hz
L60898-001: FHD, antiglare, 240 Hz
L66159-001: UHD, BrightView, OLED
58 Chapter 6 Removal and replacement procedures for authorized service provider parts
8. If it is necessary to remove the display panel cable:
a. Peel the tape from the display cable connector (1), lift the connector latch (2), and then disconnect
the cable from the back of the display panel (3).
b. Peel the cable from the back of the display panel (4).
The display cable is available as the following spare part numbers:
L57331-001: FHD, 60 Hz displays
L57332-001: FHD/UHD, 144 Hz displays
L63889-001: FHD, 240 Hz displays
L66158-001: OLED displays
60 Chapter 6 Removal and replacement procedures for authorized service provider parts
c. Remove the antenna cables from the display back cover (4).
The wireless antennas are available as spare part number L57334-001 for models with an LCD
display and L66155-001 for models with an OLED display.
Keyboard/top cover for use models with 1-zone lighting (dragon red legend + red backlight) L57322-xx1
Keyboard/top cover for use models with 4-zone lighting (white legend + RGB backlight) L57323-xx1
Keyboard/top cover for use models with 1-zone lighting (dragon red legend + red backlight) with L57324-xx1
Thunderbolt
Keyboard/top cover for use models with 4-zone lighting (white legend + RGB backlight) with Thunderbolt L57325-xx1
For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number
62 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 63).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 67.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 70).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 70).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 70).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 70).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
Metric U.S.
Computer dimensions
Weight
Temperature
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
72 Chapter 10 Specifications
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Norway NEMKO 1
Singapore PSB 1
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
76 Chapter 12 Recycling
Index
A C E
AC adapter and battery light, camera electrostatic discharge (ESD) 27
identifying 7 identifying 9 preventing damage 28
action keys camera light, identifying 9 esc key, identifying 13
identifying 13 caps lock light, identifying 11
airplane mode key 13 card reader board F
antenna spare part numbers 49 fn key, identifying 13
removal 60 card reader/USB board
antennas removal 49 G
spare part number 61 spare part numbers 19 graphics, product description 1
audio, product description 2 card reader/USB board cable grounding methods 29
audio-out (headphone)/audio-in spare part number 22 guidelines
(microphone) combo jack, cautions packaging 30
identifying 8 electrostatic discharge 27 transporting 30
components workstation 27
B bottom 14
back cover display 9 H
spare part number 21 keyboard area 10 hard drive
backup, creating 70 left side 7 spare part number 19, 23
backups 70 right side 6 hard drive assembly
battery computer major components 17 removal 37
removal 39 connector, power 7 spare part number 37
spare part number 19, 39 connectors hard drive connector
bezel Dual-Mode DisplayPort 7 spare part number 19
spare part number 20, 56 hard drive connector/cable
BIOS D spare part number 23, 37
determining version 63 display assembly HDMI port
downloading an update 64 removal 54 identifying 7
starting the Setup Utility 63 display back cover heat sink
updating 63 spare part number 60 spare part number 19
Bluetooth label 16 display cable heat sink/fan assembly
boot order, changing 71 removal 59 removal 46
bottom components 14 spare part number 22 spare part number 46
bottom cover display components 9 hHard drive connector/cable
removal 32 display panel spare part number 22
spare part number 32 product description 1 hinge
bottom cover, spare part numbers removal 56 removal 59
19 spare part numbers 21 spare part number 60
buttons display panel cable hinges
left touchpad 10 spare part numbers 21, 59 spare part number 21
power 12 drive light, identifying 6 HP OMEN Command Center 16
right touchpad 10 Dual-Mode DisplayPort connector HP PC Hardware Diagnostics UEFI
identifying 7 downloading 67
starting 67
using 66
Index 77
HP PC Hardware Diagnostics Windows M power cord
downloading 65 media card reader, product requirements for all countries
installing 66 description 3 73
using 65 memory module requirements for specific
HP Recovery media removal 35 countries and regions 74
recovery 71 spare part numbers 35 set requirements 73
memory, product description 1 spare part numbers 24
I microphone power lights, identifying 11
internal card expansion, product product description 2 power requirements, product
description 3 model name 1 description 4
internal microphones, identifying 9 processor, product description 1
N product description
J network jack, identifying 7 audio 2
jacks display panel 1
audio-out (headphone)/audio-in O graphics 1
(microphone) 8 OMEN key 16 internal card expansion 3
network 7 identifying 13 keyboard/pointing devices 3
RJ-45 (network) 7 operating system, product media card reader 3
description 4 memory 1
K Optane memory module microphone 2
keyboard/pointing devices, product removal 34 operating system 4
description 3 spare part numbers 34 ports 3
keyboard/top cover power requirements 4
removal 62 P processors 1
spare part numbers 18, 62 packaging guidelines 30 product name 1
keys ports RJ-45 (network) jack 2
action 13 HDMI 7 security 4
airplane mode 13 product description 3 sensors 3
esc 13 USB SuperSpeed 7 serviceability 5
fn 13 USB SuperSpeed port with HP storage 2
num lock 13 Sleep and Charge 6 video 2
OMEN 13 USB Type-C power connector and wireless networking 3
Windows 13 Thunderbolt port with HP Sleep product name 1
and Charge 7 product name and number,
L USB Type-C with HP Sleep and computer 15
labels Charge 7
Bluetooth 16 power button board R
regulatory 16 removal 52 recovery 70
serial number 15 spare part number 18, 52 discs 71
service 15 power button board cable HP Recovery partition 71
wireless certification 16 spare part number 22 media 71
WLAN 16 power button board cable, spare part USB flash drive 71
left side components 7 number 52 recovery media
lights power button, identifying 12 creating using HP Cloud Recovery
AC adapter and battery 7 power connector Download Tool 70
camera 9 identifying 7 creating using Windows tools 70
caps lock 11 power connector cable regulatory information
drive 6 removal 43 regulatory label 16
power 11 spare part number 19, 22, 43 wireless certification labels 16
RJ-45 (network) status 7
touchpad 11
78 Index
Remote HP PC Hardware Diagnostics thermal sensor cable, spare part WLAN module
UEFI settings number 49, 53 removal 41
customizing 68 Thunderbolt port with HP Sleep and spare part numbers 19, 41
using 68 Charge, identifying USB Type-C 7 workstation guidelines 27
removal/replacement touchpad button board
procedures 31 removal 45
removal/replacement procedures spare part numbers 19, 45
39 touchpad buttons
restoring 70 identifying 10
right side components 6 touchpad cable, spare part number
RJ-45 (network) jack, identifying 7 18, 19
RJ-45 (network) jack, product touchpad light 11
description 2 touchpad zone, identifying 10
RJ-45 (network) status lights, transporting guidelines 30
identifying 7 traveling with the computer 16
S U
Screw Kit, spare part number 25 USB SuperSpeed port with HP Sleep
security, product description 4 and Charge, identifying 6
sensors, product description 3 USB SuperSpeed port, identifying 7
serial number, computer 15 USB Type-C port with HP Sleep and
service labels, locating 15 Charge, identifying 7
serviceability, product description 5 USB Type-C power connector and
slots Thunderbolt port with HP Sleep and
memory card reader 6 Charge, identifying 7
solid-state drive
removal 34 V
spare part number 18, 23 vents, identifying 6, 8, 14
spare part numbers 34 video, product description 2
speaker assembly
removal 44 W
spare part number 44 webcam
speakers spare part number 58
identifying 14 webcam module
spare part number 19 removal 58
special keys, using 13 webcam/microphone module
static electricity 28 spare part number 20
storage, product description 2 Windows
system board backup 70
removal 50 recovery media 70
spare part numbers 50 system restore point 70
system restore point, creating 70 Windows key, identifying 13
Windows tools, using 70
T wireless antennas
thermal sensor spare part number 61
removal 53 wireless certification label 16
spare part number 53 wireless netowrking, product
thermal sensor cable description 3
spare part number 22 WLAN antennas, identifying 9
WLAN device 16
WLAN label 16
Index 79