BOILERMASTER Pte Ltd

Quality Manual 11 Tuas West Avenue,

Singapore 638436

Table of Contents

Foreword ............................................................................................................................. 2
Introduction......................................................................................................................... 3
1. Scope .............................................................................................................................. 8
2. Normative References ................................................................................................... 8
3. Terms and Definitions ................................................................................................... 8
4. Context of BoilerMaster Organization ......................................................................... 9
4.1. Understanding the Organization and Its Context ............................................................ 9
4.2. Understanding the Needs and Expectations of Workers and Other Interested Parties 10
4.3. Determining the Scope of BoilerMaster Quality Management System ......................... 12
4.4. Quality Management System and Its Processes ............................................................. 13
5. Leadership ................................................................................................................... 15
5.1. Leadership and Commitment ......................................................................................... 15
5.2. Quality Policy .................................................................................................................. 17
5.2.1. Establishing Quality Policy .......................................................................................... 17
5.2.2. Communication of Quality Policy ............................................................................... 17
5.3. Organizational Roles, Responsibilities and Authorities ................................................. 18
6. Planning ....................................................................................................................... 25
6.1. Actions to address Risks and Opportunities................................................................... 25
6.2. Quality Objectives and Planning to Achieve them ......................................................... 27
6.3. Planning of Changes ........................................................................................................ 28
7. Support ........................................................................................................................ 28
7.1. Resources ......................................................................................................................... 28
7.1.1. General ......................................................................................................................... 28
7.1.2. People ........................................................................................................................... 29
7.1.3. Infrastructure ............................................................................................................... 29
7.1.4. Environment for the Operation of Processes .............................................................. 29
7.1.5. Monitoring and Measuring Resources ........................................................................ 29
7.1.5.1. General...................................................................................................................... 30
7.1.5.2. Measurement Traceability ....................................................................................... 30
7.1.6. Organizational Knowledge .......................................................................................... 31
7.2. Competence...................................................................................................................... 31
7.3. Awareness ........................................................................................................................ 32

CONFIDENTIALITY Page 5 of 47
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