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  • BLDI Participant Agenda - March 31, 2021

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    Baptist Memorial Health Care
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    This document outlines the schedule and presentations for the Baptist Leadership Development Intensive virtual event on March 31, 2021. The day-long event includes sessions on Baptist's 2021 system and financial updates, defining expectations for the patient experience, exploring frameworks for meaningful patient experiences, using Baptist's patient experience survey to differentiate performance and drive engagement, and recognizing patient experience work. Presenters include Baptist executives, administrators, and a national speaker on moving beyond patient satisfaction. The event aims to provide leadership development and insights into improving the patient experience across Baptist's healthcare system.

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    BLDI Participant Agenda - March 31, 2021

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    This document outlines the schedule and presentations for the Baptist Leadership Development Intensive virtual event on March 31, 2021. The day-long event includes sessions on Baptist's 2021 system and financial updates, defining expectations for the patient experience, exploring frameworks for meaningful patient experiences, using Baptist's patient experience survey to differentiate performance and drive engagement, and recognizing patient experience work. Presenters include Baptist executives, administrators, and a national speaker on moving beyond patient satisfaction. The event aims to provide leadership development and insights into improving the patient experience across Baptist's healthcare system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    28 views1 page

    BLDI Participant Agenda - March 31, 2021

    Uploaded by

    Baptist Memorial Health Care
    This document outlines the schedule and presentations for the Baptist Leadership Development Intensive virtual event on March 31, 2021. The day-long event includes sessions on Baptist's 2021 system and financial updates, defining expectations for the patient experience, exploring frameworks for meaningful patient experiences, using Baptist's patient experience survey to differentiate performance and drive engagement, and recognizing patient experience work. Presenters include Baptist executives, administrators, and a national speaker on moving beyond patient satisfaction. The event aims to provide leadership development and insights into improving the patient experience across Baptist's healthcare system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Baptist

    Leadership Development Intensive


    March 31, 2021
    Virtual Event
    7:30 AM – 8:30 AM Registration
    Walter Banks, CHRO/Metro‐MS Market
    8:30 AM – 8:50 AM Welcome & Opening Comments

    Rev. Anthony Burdick, System Director,
    8:35 AM Prayer
    Pastoral Care
    8:50 AM – 9:20 AM 1 Q FY 21 System Update Dr. Paul DePriest, EVP & COO

    9:20 AM – 9:35 AM 1 Q FY 21 Financial Update Bill Griffin, EVP & CFO


    Daryl Weaver, CEO/Administrator,
    9:35 AM – 9:45 AM What’s Right at Baptist: 4 Star Performance
    BMH‐Leake
    9:45 AM – 9:55 AM Break
    Baptist CARES Leadership System:
    9:55 AM – 10:35 AM Defining Expectations for the Patient Jason Little, President & CEO
    Experience


    The Future of Care Experience at Baptist:
    10:35 AM – 11:30 AM Colleen McCrory, National Speaker
    Moving Beyond “Satisfaction”


    11:30 AM – 12:10 PM Lunch

    Kristy Gay, System Patient Experience
    More Than a Feeling: Exploring the Essential
    12:10 PM – 1:10 PM Officer
    Framework for a Meaningful Experience


    What’s Right at Baptist: Baptist CARES Service
    Tom Barnett, VP & CIDO
    1:10 PM‐ 1:20 PM Survey
    Using Baptist CARES to Differentiate
    1:20 PM – 1:35PM Stephanie Clark, CLO
    Performance & Drive Engagement

    1:35 PM – 1:50 PM Patient Experience Recognition Jason Little, President & CEO

    1:50 PM – 2:00 PM Key Takeaways & Closing Remarks Rev. Keith Norman, VP

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