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Chapter-Iii Industry Profile
Chapter-Iii Industry Profile
INDUSTRY PROFILE
INDUSTRY PROFILE
Retailing in India is one of the pillars of its economy and accounts for 16 to 18 percent of its
GDP. India is the 5th largest retail market in the world. The country ranks fourth among the
surveyed 30 countries in terms of global retail development. The current market size of
Indian retail industry is about US$ 520 bn (Source: IBEF). Retail growth of 14% to 15% per
year is expected through 2015. By 2018, the Indian retail sector is likely to grow at a CAGR
of 13% to reach a size of US$ 950 bn. Retailing has played a major role the world over in
increasing productivity across a wide range of consumer goods and services. In the developed
countries, the organised retail industry accounts for almost 80% of the total retail trade. In
contrast, in India organised retail trade accounts for merely 8-10% of the total retail trade.
This highlights a lot of scope for further penetration of organized retail in India.
The sector can be broadly divided into two segments: Value retailing, which is typically a
low margin-high volume business (primarily food and groceries) and Lifestyle retailing, a
high margin-low volume business (apparel, footwear, etc). The sector is further divided into
various categories, depending on the types of products offered. Food dominates market
consumption with 60% share followed by fashion. The relatively low contribution of other
categories indicates opportunity for organised retail growth in these segments, especially with
Transition from traditional retail to organised retail is taking place due to changing consumer
expectations, growing middle class, higher disposable income, preference for luxury goods,
and change in the demographic mix, etc. The convenience of shopping with multiplicity of
choice under one roof (Shop-in-Shop), and the increase of mall culture etc. are factors
appreciated by the new generation. These factors are expected to drive organized retail
companies across various sub sectors, including that of organized retail. Consumer sentiment
and business confidence continued to be subdued during the year with economic growth
decelerating further. This is attributable mainly to weakening industrial growth in the context
of tight monetary policy followed by the RBI through most of the year, political & policy
Inflation also was an important concern area. Persistent high inflation and inflation
expectations meant that the RBI was compelled to maintain the benchmark interest rates at a
much higher level than what would be needed to encourage business and economic
sentiment. In the recent quarters consumer sentiment has been varied-with apparel retailers
reporting an improving trend but most other retail formats still witnessing muted off take.
According to the 8th Annual Global Retail Development Index (GRDI) of AT Kearney, India
retail industry is the most promising emerging market for investment. In 2007, the retail trade
in India had a share of 8-10% in the GDP (Gross Domestic Product) of the country. In 2009,
According to a report by North bride Capita, the India retail industry is expected to grow to
US$ 700 billion by 2010. By the same time, the organized sector will be 20% of the total
market share. It can be mentioned here that, the share of organized sector in 2007 was 7.5%
Pantaloon:
Pantaloon is one of the biggest retailers in India with more than 450 stores across the country.
Headquartered in Mumbai, it has more than 5 million sq. ft retail space located across the
country. It's growing at an enviable pace and is expected to reach 30 million sq. ft by the year
2010. In 2001, Pantaloon launched country's first hypermarket ‘Big Bazaar’. It has the
E-tailing: Futurebazaar.com
Tata Group
Tata group is another major player in Indian retail industry with its subsidiary Trent, which
operates Westside and Star India Bazaar. Established in 1998, it also acquired the largest
book and music retailer in India ‘Landmark’ in 2005. Trent owns over 4 lakh sq. ft retail
RPG Group
RPG Group is one of the earlier entrants in the Indian retail market, when it came into food &
grocery retailing in 1996 with its retail Foodworld stores. Later it also opened the pharmacy
AV Birla Group has a strong presence in Indian apparel retailing. The brands like Louis
Phillipe, Allen Solly, Van Heusen, Peter England are quite popular. It's also investing in other
categories.
Mom-and-pop stores: they are family owned business catering to small sections; they
Departmental stores: are general retail merchandisers offering quality products and
services.
Convenience stores: are located in residential areas with slightly higher prices goods
Shopping malls: the biggest form of retail in India, malls offers customers a mix of all
types of products and services including entertainment and food under a single roof.
E-trailers: are retailers providing online buying and selling of products and services.
Discount stores: these are factory outlets that give discount on the MRP.
Vending: it is a relatively new entry, in the retail sector. Here beverages, snacks and
Category killers: small specialty stores that offer a variety of categories. They are
known as category killers as they focus on specific categories, such as electronics and
assortment. Mumbai's Crossword Book Store and RPG's Music World are a couple of
examples.
The Future
The retail industry in India is currently growing at a great pace and is expected to go up to
US$ 833 billion by the year 2013. It is further expected to reach US$ 1.3 trillion by the year
2018 at a CAGR of 10%. As the country has got a high growth rates, the consumer spending
has also gone up and is also expected to go up further in the future. In the last four year, the
consumer spending in India climbed up to 75%. As a result, the India retail industry is
expected to grow further in the future days. By the year 2013, the organized sector is also
Retail consists of the sale of goods or merchandise from a fixed location, such as a
department store, boutique or kiosk, or by mail, in small or individual lots for direct
consumption by the purchaser. Retailing may include subordinated services, such as delivery.
Purchasers may be individuals or businesses. In commerce, a "retailer" buys goods or
wholesaler, and then sells smaller quantities to the end-user. Retail establishments are often
called shops or stores. Retailers are at the end of the supply chain. Manufacturing marketers
see the process of retailing as a necessary part of their overall distribution strategy. The term
"retailer" is also applied where a service provider services the needs of a large number of
Shops may be on residential streets, shopping streets with few or no houses or in a shopping
mall. Shopping streets may be for pedestrians only. Sometimes a shopping street has a partial
or full roof to protect customers from precipitation. Online retailing, a type of electronic
commerce used for business-to-consumer (B2C) transactions and mail order, are forms of
non-shop retailing.
Shopping generally refers to the act of buying products. Sometimes this is done to obtain
Recreational shopping often involves window shopping (just looking, not buying) and
Etymology
Retail comes from the French word retailler, which refers to "cutting off my hands, clip and
divide" in terms of tailoring (1365). It first was recorded as a noun with the meaning of a
"sale in small quantities" in 1433 (French). Its literal meaning for retail was to "cut off, shred,
off my toes paring". Like the French, the word retail in both Dutch and German (detailhandel
and Einzelhandel respectively), also refers to the sale of small quantities of items.
Types of retail outlets
A marketplace is a location where goods and services are exchanged. The traditional market
square is a city square where traders set up stalls and buyers browse the merchandise. This
kind of market is very old, and countless such markets are still in operation around the whole
world.
In some parts of the world, the retail business is still dominated by small family-run stores,
but this market is increasingly being taken over by large retail chains.
Food products
etc.
Department stores - very large stores offering a huge assortment of "soft" and "hard
store carries variety of categories and has broad assortment at average price. They
Discount stores - tend to offer a wide array of products and services, but they compete
prices. Normally retailers sell less fashion-oriented brands. However the service is
inadequate.;
General merchandise store - a hybrid between a department store and discount store;
Supermarkets - sell mostly food products;
Warehouse stores - warehouses that offer low-cost, often high-quantity goods piled on
Variety stores or "dollar stores" - these offer extremely low-cost goods, with limited
selection;
Demographic - retailers that aim at one particular segment (e.g., high-end retailers
individuals. The range of products are very selective and few in numbers. These
stores are seen in local community often are family-run businesses. The square feet
Specialty Stores: A typical specialty store gives attention to a particular category and
provides high level of service to the customers. A pet store that specializes in selling
dog food would be regarded as a specialty store. However, branded stores also come
under this format. For example if a customer visits a Reebok or Gap store then they
amount of merchandise at more than average prices with a speedy checkout. This
margins. The operating cost is comparatively less than other retail formats. A classic
Supermarkets: is a self service store consisting mainly of grocery and limited products
on non food items. They may adopt a Hi-Lo or an EDLP strategy for pricing. The
supermarkets can be anywhere between 20,000-40,000 square feet. Example:
SPAR™ supermarket.
Malls: has a range of retail shops at a single outlet. They endow with products, food
and entertainment under a roof. Example: Sigma mall and Garuda mall in Bangalore,
category for lower prices a retailer can "kill" that category for other retailers. For few
categories, such as electronics, the products are displayed at the centre of the store and
sales person will be available to address customer queries and give suggestions when
required. Other retail format stores are forced to reduce the prices if a category
specialist retail store is present in the vicinity. For example: Pai Electronics™ store in
E-tailers: The customer can shop and order through internet and the merchandise are
dropped at the customer's doorstep. Here the retailers use drop shipping technique.
They accept the payment for the product but the customer receives the product
directly from the manufacturer or a wholesaler. This format is ideal for customers
who do not want to travel to retail stores and are interested in home shopping.
However it is important for the customer to be wary about defective products and non
drop in the money in machine and acquire the products. For example: Soft drinks
Some stores take a no frills approach, while others are "mid-range" or "high end", depending
Automated Retail stores are self service, robotic kiosks located in airports, malls and
grocery stores. The stores accept credit cards and are usually open 24/7. Examples
warehouse stores.
Convenience store - a small store often with extended hours, stocking everyday or
roadside items;
General store - a store which sells most goods needed, typically in a rural area;
Retailers can opt for a format as each provides different retail mix to its customers based on
their customer demographics, lifestyle and purchase behaviour. A good format will lend a
hand to display products well and entice the target customers to spawn sales.
Retail pricing
The pricing technique used by most retailers is cost-plus pricing. This involves adding a
markup amount (or percentage) to the retailer's cost. Another common technique is suggested
retail pricing. This simply involves charging the amount suggested by the manufacturer and
In Western countries, retail prices are often called psychological prices or odd prices. Often
prices are fixed and displayed on signs or labels. Alternatively, when prices are not clearly
displayed, there can be price discrimination, where the sale price is dependent upon who the
customer is. For example, a customer may have to pay more if the seller determines that he or
she is willing and/or able to. Another example would be the practice of discounting for
Transfer mechanism
There are several ways in which consumers can receive goods from a retailer:
Counter service, where goods are out of reach of buyers and must be obtained from
the seller. This type of retail is common for small expensive items (e.g. jewelry) and
controlled items like medicine and liquor. It was common before the 1900s in the
workplaces. Mail order from a printed catalog was invented in 1744 and was common
in the late 19th and early 20th centuries. Ordering by telephone is now common,
for immediate service (especially for pizza delivery). Direct marketing, including
telemarketing and television shopping channels, are also used to generate telephone
Door-to-door sales, where the salesperson sometimes travels with the goods for sale.
Self-service, where goods may be handled and examined prior to purchase, has
Some shops sell second-hand goods. In the case of a nonprofit shop, the public donates goods
to the shop to be sold. In give-away shops goods can be taken for free.
Another form is the pawnshop, in which goods are sold that were used as collateral for loans.
There are also "consignment" shops, which are where a person can place an item in a store
and if it sells, the person gives the shop owner a percentage of the sale price. The advantage
of selling an item this way is that the established shop gives the item exposure to more
potential buyers.
Sales techniques
Behind the scenes at retail, there is another factor at work. Corporations and independent
store owners alike are always trying to get the edge on their competitors. One way to do this
is to hire a merchandising solutions company to design custom store displays that will attract
more customers in a certain demographic. The nation's largest retailers spend millions every
year on in-store marketing programs that correspond to seasonal and promotional changes.
As products change, so will a retail landscape. Retailers can also use facing techniques to
A destination store is one that customers will initiate a trip specifically to visit, sometimes
over a large area. These stores are often used to "anchor" a shopping mall or plaza, generating
Customer service
According to the bookDiscovery-Based Retail, customer service is the "sum of acts and
elements that allow consumers to receive what they need or desire from your retail
establishment." It is important for a sales associate to greet the customer and make himself
available to help the customer find whatever he needs. When a customer enters the store, it is
important that the sales associate does everything in his power to make the customer feel
welcomed, important, and make sure he leave the store satisfied. Giving the customer full,
undivided attention and helping him find what he is looking for will contribute to the
customer's satisfaction.
Retail Sales
The Retail Sales report is published every month. It is a measure of consumer spending, an
important indicator of the US GDP. Retail firms provide data on the dollar value of their
retail sales and inventories. A sample of 12,000 firms is included in the final survey and
5,000 in the advanced one. The advanced estimated data is based on a subsample from the US
Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India's
leading business houses with multiple businesses spanning across the consumption space.
While retail forms the core business activity of Future Group, group subsidiaries are present
in consumer finance, capital, insurance, leisure and entertainment, brand development, retail
Future Group understands the soul of Indian consumers. As one of India’s retail pioneers
with multiple retail formats, we connect a diverse and passionate community of Indian
buyers, sellers and businesses. The collective impact on business is staggering: Around 300
million customers walk into our stores each year and choose products and services supplied
by over 30,000 small, medium and large entrepreneurs and manufacturers from across India.
Future Group employs 30,000 people directly from every section of our society. We source
our supplies from enterprises across the country, creating fresh employment, impacting
We believe in the ‘Indian dream’ and have aligned our business practices to our larger
towards this end, we are ushering positive socio-economic changes in communities to help
the Indian dream fly high and the ‘Sone Ki Chidiya’ soar once again. This approach remains
embedded in our ethos even as we rapidly expand our footprints deeper into India.
Future Group believes in developing strong insights on Indian consumers and building
businesses based on Indian ideas, as espoused in the group's core value of 'Indianness'. The
About FutureBazaar.com
integrated shopping site where consumers are able to buy products from our flagship stores
including eZone, Pantaloons and Big Bazaar online and get home delivery of products.
FutureBazaar delivers across more than 1500 cities and towns in India covering 16,000 pin
codes. FutureBazaar carries genuine products and offers manufacturer's warranty (as opposed
to Seller's warranty) which most other sites offer. FutureBazaar offers products where the
complete supply chain is managed by Future Group entities unlike other sites that are
marketplaces.
By the virtue of being a part of Future Group, FutureBazaar is able to offer a wide range of
genuine products at very competitive prices, confidence of buying from a trusted source and
Big Bazaar is not just another hypermarket. It caters to every need of your family. Where
Big Bazaar scores over other stores is its value for money proposition for the Indian
customers.
At Big Bazaar, you will definitely get the best products at the best prices - that's what we
guarantee. With the ever increasing array of private labels, it has opened the doors into the
world of fashion and general merchandise including home furnishings, utensils, crockery,
cutlery, sports goods and much more at prices that will surprise you. And this is just the
beginning. Big Bazaar plans to add much more to complete your shopping experience.
About Pantaloons
Pantaloons are among India's largest chains of fashion stores. Pantaloons Fresh Fashion,
with its focus on 'fresh look, feel and attitude' offers, trendy and hip collections that are in
sync with the hopes and aspirations of discerning young and 'young-at-heart' consumers.
Pantaloons Fresh Fashion stands out as a fashion trendsetter, on the lines of how fashion is
followed internationally. This 'fresh fashion' destination allows customers to shop for the
latest in fashion apparel and accessories throughout the year in an attractive and visually
stimulating ambience.
Pantaloons Fresh Fashion stores have presence with stores not just in Metros but also in
smaller towns. All stores have a wide variety of categories like casual wear, ethnic wear,
formalwear, party wear and sportswear for Men, Women and Kids.
About eZone
eZone, with the catch phrase 'experience electronics' is an experience led lifestyle format that
brings together the best in national and international consumer electronic and durables brands
in a family-centric environment.
Typically in excess of 12,000 square feet in size, an eZone store truly enables you to
experience electronics, through three dedicated zones - Liberation Zone, Experience Zone
and Home Zone. The Liberation Zone offers personal products like computers, laptops,
handy cams, MP3 players and mobile phones. While entertainment products such as Plasma /
LCD, Flat TV's, Home Theatre systems, DVD players, and Stereo systems are displayed in
the Experience Zone. And in the Home Zone segment, one gets to pick electronic goods of
his or her choice including Refrigerators, Air Conditioners, washing machines and
eZone is not only about showcasing electronics products and gadgets, but providing you with
a complete shopping experience through touch & feel, allowing you to pick and choose from
an array of best of brands under one roof. eZones are primarily stand alone concepts, but are
The Big Bazaar is a useful place to find cheap household items, clothes, and food all under
one roof. However, the chaos and crowds often make shopping there a challenge.
Pros
Low prices.
Many stores.
Overcrowded.
Quality is variable.
Description
Sells furniture, electronics, clothes, cookware, cosmetics, household items, food, gifts,
There was a time not so long ago that large department stores were a completely foreign
concept in India -- but not anymore. The Big Bazaar is one such department store to have set
up shop across the country. Since its first outlet opened in Kolkata in late 2001, the Big
These multi-level shopping meccas stock everything from food to fridges, and cookware to
clothes. However, the Big Bazaar isn't your ordinary department store. It's been especially
designed to appeal to the Indian consumer. You may be thinking, what does that mean? In
the Big Bazaar targets itself directly at the average Indian's love of following the crowd and
a market environment, with items all thrown in together. Promotions such as "SabseSaste
Teen Din" (Cheapest Three Days) and "Purana Do, Naya Lo" (Give Old, Take New) result in
shoppers flooding the stores, to the point that some stores have become so overcrowded
If you visit the Big Bazaar in the daytime during the week, it is possible to have a deceptively
However, don't make the mistake of going there during a sale, on holidays, evenings, or on
Sunday. When I did this, I had to wait for almost an hour just to be served at the checkout.
Forget about getting the all items I wanted, I was happy to get out of there in one piece!
I've also found that the full price is all too often charged on sale items, so do check your
Timeline
2011
Big Bazaar forays into the rural wholesale and distribution business through ‘Aadhaar
Big Bazaar has come up a new logo with a new tag line: ‘Naye India Ka Bazaar’.
Future Group has launched its latest venture, Foodhall – a premium food destination
For the convenience of the online customers, Big Bazaar has started free shipping on
2012
Big Bazaar entered into a five year multi-million dollar deal with Cognizant
Partnered with Disney to launch "Kidz Cookies", exclusively for kids across India.
Big Bazaar is planning to add further value to its retail services by offering Value
2013
Future Group-owned Big Bazaar is set to go ahead with its virtual franchisee
programme -- Big Bazaar Direct. The retail chain has completed a pilot project for
"This is a hybrid model, which has benefit of both e-commerce and physical retail,"
The company will be looking at building franchisees or agents across the country and
has set a target of 10,000 franchisees by the end of 2015 or 50,000 franchisees in three
to four years.
Through this model, the Rs. 9,000-crore Big Bazaar chain will look at making agents
a housewife. The agent will take orders from customers and send it to the Big Bazaar
who in turn will deliver the goods at the doorsteps. This business model does not
agent has a joining fee of Rs.1 lakh and we provide them with a tablet with the help of
which they can place order with us and track the order. They need to pay another Rs.2
lakh towards security deposit and advance account each," Biyani said.
Advance account is the money deposited with the Big Bazaar group against which an
"Now, we will focus in Delhi, Mumbai, Hyderabad and Gujarat and by March we
Asked about the rationale behind this model, Biyani said there were many aspirant
customers to whom the product cannot reach. "We cannot put up a Big Bazaar
everywhere. But this model will help us reach to many more new customers."
At present, Big Bazaar has 240 stores across the country. With this model the
About the amount of business this model would generate, Biyani said: "In future we
2014
Future Group partnered with the Fortune 500 company and one of the largest online
Future Consumer Enterprises Limited acquired one of the India's oldest supermarket
Future Supply Chain acquired New Delhi based processed-foods supply chain
Future Group announced its strategic tie-up with SAP company hybris, that delivers
HomeTown underwent a complete makeover with a new tagline, 'The Art of Better
Future Group's premium food destination Foodhall launched in Saket, New Delhi.
Big Bazaar and Ezone were voted as one of the Top 50 Most Trusted Brands in the
country in the Brand Equity Survey 2013 conducted by Nielson. The survey also
revealed that Big Bazaar is the 4th Most Trusted Service Brand of the country
fbb ties up with India's largest Beauty Pageant Femina Miss India 2014
A New Generation Big Bazaar, Big Bazaar Family Centre was launched at Alcove in
2015
Big Bazaar &Ezone made to the Brand Equity's Top Retailer's List
Tasty Treat, Future Group's Food & FMCG brand launched its first mass media campaign
Future Consumer Enterprise Limited (FCEL), signed an equal joint venture deal with the
The Miss Universe from Columbia, Paulina Vega launched Jealous 21's limited
First Big Bazaar GEN NXT store designed for smart and easy shopping experience
Big Bazaar announced an exclusive tie-up with a leading mobile wallet company,
MobiKwik
The UK based Plymouth City College awarded Future Sharp with a title of 'The Best
Giovani, Indus League's suits & jackets brand signs Fawad Khan as it's brand
ambassador
T24, Future Group's unique telecom service and loyalty program and of India's first
Future Group's niche plus-size clothing brand, aLL celebrated 10 years journey of
serving customers
The most affordable fashion destination, fbb signed youth style icons Katrina Kaif
Future Supply Chains Solutions Ltd launched its cold storage warehouse facility at
Mehsana, Gujarat
Future Group forays into M-Commerce with the T24 Mobile App
'Crazy Weekend'.
Future Group launched the new age convenience store format, KB's Conveniently
Yours.
2016
Future Group acquired its first e-commerce home furnishing store Fab Furnish
Big Bazaar Direct tied-up with Oxigen Services to sell the wide assortment of the
franchisees.
Future Lifestyle Fashions, launched Cover Story, a fast fashion brand led by Future
Design Lab
Future Group associated with Bajaj Finserv to launch India's first retail EMI card
fbb created Guinness World record for the world's largest photobook of 18 feet height
Future Retail Limited approved a proposed consolidation of the retail and allied
businesses of Heritage Foods Limited. The retail business of Heritage Foods includes the
popular Heritage store chain of 124 stores in the three key southern cities of Hyderabad,
2017
Future Consumer Limited partnered with the Hain Celestial Group Inc. to bring
Central and SBI Card launched a unique co-branded credit card designed for the
Future Supply Chain Solutions Limited comes up with its Initial Public Offering
Future Group launched New Retail 3.0, a digital strategy aimed at making the group
Asia's largest leading integrated consumer company with a trillion dollars in revenue by
2047
2018
Future Consumer Limited entered into a joint venture with Fonterra to produce a
range of consumer and foodservice dairy products that will help meet the growing demand
Future Retail Ltd. acquired Travel News Services India which holds the license of
Future Supply Chain Solutions entered into an agreement with Jasper Infotech, which
also owns Snapdeal, to buy 100% stake in Vulcan Express Private Limited
Big Bazaar organised one of the world's first 24hrs of Facebook Live Shopping
Big Bazaar for the first time ever created a mobile game 'Deal Skyfall – SabseSaste 5
fbb launched ' Watch Now Buy Now', India's first ever LIVE online fashion event
Big Bazaar dropped prices of 1,500 Everyday Items with the 'Har Din Lowest Price'
Promise
Future Style Labs launched Ancestry, its first contemporary Indian lifestyle brand
SWOT ANALYSIS
SWOT analysis of Capital Market analyses the brand/company with its strengths,
weaknesses, opportunities & threats. In Capital Market SWOT Analysis, the strengths and
weaknesses are the internal factors whereas opportunities and threats are the external factors.
SWOT Analysis is a proven management framework which enables a brand like Capital
Market to benchmark its business & performance as compared to the competitors and
industry. As of 2020, Capital Market is one of the leading brands in the media &
entertainment sector.
The table below lists the SWOT (Strengths, Weaknesses, Opportunities, Threats), top Capital
Market competitors and includes Capital Market target market, segmentation, positioning &
Unique Selling Proposition (USP).
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reviewed & published by the MBA Skool Team. The content on MBA Skool has been
created for educational & academic purpose only.
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