Customer Service / Uptime Satisfaction Feedback Form

Date:
Address:

Name:
Email
Phone
Designation
Services -ILL/MPLS
No of Locations using above Tikona services
Overall Average Uptime for the period
Rate on scale of 1 to 10 where 10 is the highest

1 2 3 4 5 6 7 8 9 10
Overall up time and services offered by
Tikona
Pro-active Response
Customer Support Manager Response and
Escalation / Emergency Support
24x7x365 Enterprise Technical Desk /
Enterprise Support Response
Overall Satisfaction
(Based on your last 6 months experience)
If rated below 8, please specify the reason /
areas of concern /complaints if any
Specific Feedback on up time and services
Suggestions/Areas of improvement
recommended by customer
Please Select out of the Options
How do you rate Tikona Enterprise MPLS /  Tikona Is no.1
Internet Leased Line Services in comparison  Tikona Is no.2
to other service providers  Tikona Is no.3
 Tikona Is no.4
Please Select out of the Options
How likely is that you recommend our service  Always
to other Customers  Most likely
 Not likely
1.
Please provide customer references
2.
3.

Customer Signature & Stamp