CAMBRIDGE * Ne Miles CravenListening & Speakin 3 with answers Miles Craven EEE] CAMBRIDGE | UNIVERSITY PRESS‘CAMBRIOGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, Sao Paulo, Delhi ‘Cambridge University Press The Edinburgh Building, Cambridge CB2 8RU, UK wawucambridge.org Information on this tile: wwwu.cambridge.org/9780521705882 (© Cambridge University Press 2008 This publication is in copyright. Subject to statutory exception {and to the provisions of relevant collective licensing agreements, 1no reproduction of any part may take place without the written emission of Cambridge University Press. First published 2008 Printed in the United Kingdom at the University Press, Cambridge A catalogue record for this publication is available from the British Library ISBN-13.978-0-521-70588-2 ‘Cambridge University Press has no responsibility for the persistence or accuracy of uRts for extemal or third-party internet websites referred to in this publication, and does not guarantee that any content on such websites is, or will remain, accurate or appropriate,Contents ‘Map of the book 4 Acknowledgements 6 Introduction Umit How are things? 10 (Umit2 Cant take your coat? “4 Umlit3 rm looking for a flat 18 Uiniit4 Yd like a refund, please 2 UmitS 1s there anything on? 26 Umit6 —Pve got a pain in my arm 30 Umit? I could do with a break 34 Umit® It's an amazing place! 38 Review a Umit@ shall we say five o'clock? a4 Umfit40 rd like to open an account 48 Umit41 My bag’s been stolen 52 Umit12 cant take a message? 56 Unlit13 Let's get started aS Umit14 Good morning, everyone 64 Umit15 Good afternoon, everyone 68 Umit16 what do you mean? n Review2 76 Appendices ANppendikx1 Useful language 78 Appendix2 Pronunciation features 84 AppendixS Speaking strategies 85 Appendix Presentation evaluation 86 Audioscript 88 Answer key 100een machi number Title 4 Howarethings? 2 CanItake your coat? 3 Tmlooking fora flat 4 =«‘Vdlike a refund, 5 _Isthere anything on? 6 Tvegot a pain in my arm 7 ~~ ‘Tcould do witha 8 Wsanamazing place! Socializing Eating out Living away from home Shopping. The media Health, Tavel Sightseeing How to... © begin and end a conversation in a natural way © react to what you hear ‘© maintain a conversation and ask follow-up questions © express opinions and defend them © understand explanations of dishes on a menu © offer to pay © complain about common problems © understand restaurant reviews © explain your accommodation requirements © ask about alternatives to help you find the right place © ask detailed questions about costs and legal requirements © deal with problems and complaints effectively © make a complaint in a shop © understand a shop's returns policy © ask questions about various products © bargain and reach an agreement © describe and discuss firms and TV programmes © understand and tak about the news © summarize main news stories ‘© make predictions about what | will hear © describe symptoms © understand the doctor's diagnosis and instructions show concem and relief understand detailed information about travel make and respond to recommendations ask for detailed travel information enquire about renting a car ask for recommendations before going on a tip understand the details of a guided tour interrupt politely to ask for further information ask for further details eoooerect s Unit number Title 9 Shall we say five o'clock? 40 Tdlike to open an account 11. Mybag's been stolen 42 Canitakea message? 13 Let's get started 14 Good morning, everyone 45 Good afternoon, everyone 16 What do you mean? ‘Topic Requesting services Money and mail Emergencies ‘Messages: Meetings Lectures Presentations and. talks Seminars Map of the book How to... ‘© make an appointment at a convenient time © insist on what you want politely but firmly ‘© bargain and negotiate ‘© ack for a range of services at banks and post offices ‘© understand detailed explanations of diferent bank accounts ‘© understand various ways of sending mail abroad © ask for clarification and explanation © report a crime and give exact details of people and objects © report an incident to the emergency services get stright to the point take complex phone messages ask for clarification and check understanding leave a message and check others have understood leave dear and concise voicemail messages © participate actively in meetings, bringing others into the discussion © make, accept and reject suggestions © clarify your viewpoint and correct misunderstandings © bring a meeting to an end © understand the main ideas and the themes ofa lecture © take concise notes © Listen for signposts and style of delivery ‘© summarize the main points of a talk © give a short, simple presentation © structure a talk and use signposts © deal with questions © understand how to give a well-organized seminar. © present an argument and reinforce key points © follow up a question © evaluate your performance‘The author would like to thank all the Cambridge University Press team involved in the development of Real Listening ‘and Speaking 3 for their commitment, enthusiasm and ‘outstanding support, especially Noirin Burke, Roslyn Henderson, Caroline Thiriay, Linda Matthews and Martine Walsh. Very special thanks also to Hilary Ratcliff for her excellent editing, to Stephanie White and Paul Fellows for their design expertise, and to Bell International for the use of their wonderful facilities. Finally, | would like to thank Jessica for her love, patience and support, which makes all things possible. The author and publishers are grateful to the following reviewers for their valuable insights and suggestions: Kathryn Alevizos, UK Steve Banfield, UNE Nigel Daly, Taiwan Rosie Ganne, UK Rui da Silva, UK Helen Dixon, UK Barbara Gardner, UK Hebe Gomez, Spain Peter Gray, Japan Jean Greenwood, UK Beatriz Martin, Spain Dr Zbigniew Mazejko, Poland Paul Seligson, UK Raymond Sheehan, UAE. The authors and publishers would like to thank the following for permission to reproduce photographs: Key: |= left, c= centre, r= right, t= top, b = bottom Alamiy/@Image Shop for p. 21 (1) /@Spotlght Software & Photography Ltd for p. 38 /@lan Shaw for p. 75; Corbis images/©Kristy-Anne Glubish/Design Pics for p. 28 /@Helen King for p. 56; Eye Ubiquitous/@Hutchison/Mel Longhurst for p. 40; Getty Images for p. 11; Photolibrary/Gimage 100 for p. 18; Punchstock/@fancy for p. 17 /tlmage Source for . 19 /©Glowimages for p. 21 (1) /@Stockbyte for p. 24 /}@Bananastock for p. 32 /Clmage Source for p. 35 /@Brand X for p. 61; Shutterstock/@Yegor Korzh for p. 27; Stil Pictures/@Nick Cobbing/Greenpeace for p. 66. IMustrations: Kathy Baxendale pp. 30, 53b; Mark Duffin pp. 13, 18, 36, 39, 481, 56, 68t; Kamae Design p. 55; Katie Mac pp. 10, 22, 34, 46, 64; Laura Martinez pp. 14, 26, 48b, 54, 65, 68; Julian Mosedale pp. 44; lan West pp. 32, S3t, 72. Text design and page make-up: Kamae Design, Oxford Cover design: Kamae Design, Oxford Cover photo: © Getty Images Picture research: Hilary LuckcockWho is Real Listening & Speaking 3 for? You can use this book if you are a student at intermediate ~ upper intermediate level and you want to improve your English listening and speaking, You can use the book alone without a teacher or you can use it in a classroom with a teacher. How will Real Listening & Speaking 3 help me with my listening and speaking? Real Listening and Speaking 3 contains practical tasks to help you in everyday listening and speaking situations, eg. at the shops, in a restaurant or travelling away from home. It also. gives practice in a range of work and study situations. tis designed to help you with listening and speaking tasks you will need to do when communicating in English, at home or abroad. The exercises in each unit help you to develop useful skills, such as listening for opinions, listening for details and listening for the main idea. There are also lots of practical speaking strategies and tasks that help you improve your ability to communicate, and pronunciation activites too. How is Real Listening and Speaking 3 organized? The book has 16 units and is divided into two main sections: © Units 1-8 social or travel situations © Units 9-16 — work or study situations Every unit has: © Get ready to listen and speak: introduces you to the topic of the unit Learning tip: helps you improve your learning Class bonus: gives an exercise that you can do with other students or friends Speaking strategy: explains a useful strategy ‘Speak pl: practises the strategy xtra practice: gives an extra exercise for more practice an-do checklist: helps you think about what you leamt in the unit Most units also have: © Focus on: helps you study useful grammar or vocabulary © Did you know?: gives extra information about vocabulary, different cultures or the topic of the unit © Sound smart: helps you with pronunciation After each main section, there is a review unit. The reviews help you to practise the skills you learn in each section. At the back of the book you can find: © Appendices: contain lists of Useful language, Pronunciation features and Speaking strategies, as well as a Presentation evaluation to complete. © Audioscrpt: includes everything that you can hear on the audio CD and gives information about the nationalities of the speakers © Answer key: gives correct answers and possible answers for exercises that have more than one answer How can | use Real Listening & Speaking 3? The book isin two sections: Social and Travel, and Work and. Study. The units at the end of the book are more difficult than the units atthe beginning of the book. However, you do not need to do the units in order. tis better to choose the units that are most interesting for you and to do them in the order you prefer. ‘There are many different ways you can use this book. We suggest you work in this way: © Look in the Contents list and find a unit that interests you. © Goto Appendix 1 and look at the Useful language for the Unit you want to do. You can use a dictionary to help you understand the words and expressions, © Do the Get ready to listen and speak section atthe start of the unit. This will introduce you to the topic of the unit © Do the other exercises in the unit. At the end of each exercise, check your answers in the Answer key. © If your answers are wrong, study the section again to see where you made mistakes. © Ty to do the listening exercises without looking at the audioscript. You can read the audioscrit ater you finish the exercises. © If you want to do more work in this unit, do the Extra practice activity. © Atthe end ofthe unit, think about what you leamt and complete the Can-do checklist. © Goto Appendix 1 and look at the Useful language for the unit again.What is Cambridge English Skills? Real Listening & Speaking 3 is one of 12 books in the Cambridge English Skils series. The series also contains Real Reading and Real Writing books and offers skills training to students from elementary to advanced level. ll the books are available in with-answers and without-answers editions. Level Book Author Real Reading 1 with answers Liz Driscoll Real Reading 1 without answers Liz Driscoll Elementary cERI2 Real Wting 1 with answers and audio CD Graham Palmer Cambridge ESOL: KET NI She for Wes En 2 [Real iting 1 without answers Graham Palmer Real Listening & Speaking 1 with answers and audio CDs (2) | Miles Craven Real Listening & Speaking 1 without answers Miles Craven Real Reading 2 with answers Liz Driscoll Real Reading 2 without answers Liz Driscoll Pre-intermediate CEF:BI Real Witing 2 with answers and audio CD Graham Palmer ‘Cambridge ESOL: PET NAF Skil for life: Entry 3 Real Writing 2 without answers Graham Palmer NOF Skils for life: Level 1 ene id and audio Real Listening & Speaking 2 with answers and audio CDs (2) __| Sally Logan & Craig Thaine Real Listening & Speaking 2 without answers Sally Logan & Craig Thaine Real Reading 3 with answers Liz Driscoll Real Reading 3 without answers Liz Driscoll Intermediate to Uupper-intermediate Real Writing 3 with answers and audio CD Roger Gower EF: 82 Cambridge ESOL: FCE | Real Witing 3 without answers Roger Gower Real Listening & Speaking 3 without answers Miles Craven Real Reading 4 with answers Liz Driscoll Real Reading 4 without answers Liz Driscoll Advanced - a Real Writing 4 with answers and audio CD Simon Haines Cambridge ESOL: CAE es Real Wting 4 without it OF Skills for fe: Level 2. | S22 Mtns ® wiheut &h es Real Listening & Speaking 4 with answers and audio CDs (2) | Miles Craven Real Listening & Speaking 4 without answers Miles CravenWhere are the teacher's notes? The seties is accompanied by a dedicated website containing detailed teaching notes and extension ideas for every unit of every book. Please visit wwwv.camibridge.org/engishskils to ‘access the Cambridge English Skils teacher's notes, What are the main aims of Real Listening & Speaking 3? © Tohelp students develop listening and speaking skis in accordance with the ALTE (Assocation of Language Testers in Europe) can-do statements. These statements describe what language users can typically do at different levels and in different contexts, Visit wwwalte.org for further information. © To encourage autonomous learning by focusing on learner training What are the key features of Real Listening & Speaking 3? © Itis aimed at intermediate and upper intermediate leamers of English at levels B1-B2 of the Council of Europe's CEFR (Common European Framework of Reference for Languages). © It contains 16 four-page units, divided into two sections: Social and Travel, and Work and Study. © Real Listening & Speaking 3 units contain: * Get ready to listen and speak warm-up tasks to get students thinking about the topic = Leaming tp boxes which give students advice on how to improve their listening and speaking and their learning * Focus on activities which provide contextualized practice in particular language or vocabulary areas * Cass bonus communication actives for painwork and s1Oup work So you can adapt the material to suit your lass *© Did you know? boxes which provide notes on cultural or linguistic differences between English-speaking counties, or factual information on the topic of the unit ‘Extra practice extension tasks which provide more real- world listening and speaking practice * Can-do checklist at the end of every unit to encourage students to think about what they have leant. © There are two review units to practise skills that have been introduced in the units © It covers a wide range of highly practical activities that give students the ski they need to communicate effectively in everyday situations © Ithas an international feel and contains a range of native and non-native accents © Itcan be used as self-study materia, in class, or as supplementary homework materia Introduction What is the best way to use Real Listening & Speaking 3 in the classroom? The book is designed so that there is no set way to work ‘through the units. The units may be used in any order, although the more difficult units naturally appear near the end of the book, in the Work and Study section, You can consult the unit-by-unit teacher's notes at wwocambridge-org/englishskills for detailed teaching ideas However, as a general guide, different sections of the book «an be approached in the following ways: © Useful language: Use the Useful language lists in the Appendices to preteach or revise the vocabulary from the Unit you are working on. © Get ready to listen and speak: its @ good idea to use this section as an introduction to the topic. Students can work Con these exercises in pairs or groups. Some exercises require students to answer questions about their personal experience. These questions can be used as prompts for discussion. Some exercises contain a problem-solving element that students can work on together. Other exercises aim to darify key vocabulary in the unit. You can present these vocabulary items directly to students © Learning tps: Focus on these and draw attention to them in an open class situation. An alternative approach is for you to create a series of discussion questions associated with the Leaming tip. Students can discuss their ideas in pairs or small groups, followed by open class feedback. ‘The Leaming tip acts as a reflective learning tool to help promote leamer autonomy. © Class bonuses: The material in these activities aims to provide freer practice. You can set these up carefully, and then take the role of observer during the activity so that students carry out the task freely. You can make yourself auailable to help students to analyze the language they produce during the activity. © Extra practice: These tasks can be set as homework or ‘out-of lass projects for your students. Students can do some tasks in pairs during dass time. © Can-do checklists: Refer to these at the beginning of a lesson to explain to students what the lesson will cover, and again at the end so that students can evaluate their learning for themselves. © Audioscript: Occasionally non-native speaker spoken errors are included in the audio material. They are labelled Did ‘you notice? in the audioscript and can be used in the classroom to focus on common errors.How are things? SES teen ana spon © For each expression, write 1 (to start a conversation), 2 oy wen cet 5 (05 eb). Hithere. [1] ‘How are you doing? [_] Talk to you later. ve got to go. [2] See you around. [_] I guess I'd better be i) See you later. [3] Have a nice weekend. [_] ere Hows itgoing? |] What's up? [_] twas nice talking with you. [_] 2 €42 Listen to each conversation again. Tick the expressions in Get ready to listen and speak that you hear. 3 €42) Listen once more and add any more expressions to the list. 10 @ Social and TravelB Listening - A friendly chat 1 €43) Martin and Ana work together in Singapore. Listen and answer the questions. a Do they know each other? b_ Where do you think they work? 2 €48) Listen again and tick V True, False or Don't know. Ana started her job a month ago. ‘She works on reception, She is from Brazil Martin hasn't been in Singapore long, Ana used to work in London Many of her family live in London, She left her last job because of stress, He has had the same job for three years. True Don't know Oo 2 gO Oo (a) QO Qo Qo [el Oo (i o Oo Oo o @ How are things? (\/)/i41 Did you know ...? Singapore has four oficial languages: Malay, ‘Mandarin Chinese, Tamil and English ‘Many people also speak’'Sinalish’, Singaporean version of English C Speaking - Reacting to what you hear Speaking strategy: Agreeing 1 You can be friendly by saying Me too or Me neither to agree with the person you are speaking to. This also shows you have understood and heips to keep the conversation going. Look at these extracts from Martin and Ana’s conversation. ‘Ana: How long have you been here in Singapore? Martin: Nearly three years now | ike it alot Ana: Me too. ‘Ana: | don't like big cities. Martin: Me neither. Speak up! 2 €§9 Listen to each statement and agree using Me too or Me neither. Example: a. You near: | don't like chicken You say: Me neither Focus on ... So... 1, Neither ...1 You can say So... J and Neither 1 to agree with someone, Read the statements and complete each response using a word below. will did would do can am could have do had like fish and chips. b I don’t usually go to parties. I can't wait for the weekend. d_ I'm going to the cinema tonight. © I won't go to the party tomorrow, lve been to Africa, you know, | watched the football last night. I'd never eaten snails, | couldn't swim when | was young Id like to go shopping tomorrow. $0 Barn Neither Neither oo Neither oo So Neither Neither 1"(Umikt4 How are things? D Speaking - Maintaining a conversation Speaking strategy: Asking follow-up questions 1 Look at this extract from the conversation between Martin and Ana. Notice the follow-up question that Martin asks. Martin: Where were you before you moved here? Ana: At the Regent Palace, in London. Martin: That's o big place, isn't it? ‘Sound smart . @ Intonation in question tags |) } 1 €¥8) The way you say a question tag gives its meaning. Listen to the same sentence spoken twice. In A the speaker is asking a genuine question, but in B the speaker is asking for agreement oe ‘A Fidlen Tes in Hong Kong, doesn't she? ee B Helen lives in Hong Kong, doesn't she? 2 Think of at least two possible follow-up questions for each statement below. 2 Lwent to the cinema lastnight What. did. yeu. see? Who did. you go.with? bl work in New York. 2 GreOthe correct answer to complete the rules. ‘To ask a genuine question, your voice should go UP / DOWN. ‘To ask for agreement, your voice should go UP / DOWN. 3 EBD Listen to these sentences and tick v the ones that are genuine questions. Be ed lee el Cele ee el ele el, 4, @89) Listen again and repeat each sentence using the same intonation. I'm going to start a cookery course soon. { Speak up! 3 €4D Listen to five statements. Respond Micimedhel - with follow-up questions. —— cane a You can tum a statement into a question by adding a You hear: | read. a. book ab the weekend, bub ib question tag was terrible. We add a negative question tag to a positive statement: You say: Oh, really? What book did you read? / That was 0 great movie, wasn’t it Why didn't you like it? We add a positive question tag to a negative statement: You didn't see Miki, did you? Tun each statement into a question by adding a question tag. isn'tshe don'tyou arenttthey should we have you would you won't we won't they did you do you have you wasn't it Those are my car keys, lisa isa police officer, You didn’t say that, You know I'm right We'll always be friends, You don't know the answer, You wouldn't leave me alone here, We shouldn't be here, .. You haven't seen this fim before, They will be here on time, You haven't got a brother, That lecture was a bit boring, a Hey. 12 @ Social and TravelE Listening - Expressing opinions 1 €¥9 Listen and match each conversation (1-6) with a topic (af). cd 2 €¥9 Listen to each a smoking] conversation again. Do the people agree or disagree? 1 Agree. 2 vegetarianism C] oun 3 €¥8) Listen once more and write three expressions in each column. F Speaking - Defending opinions Speaking strategy: Arguing your point 1 Match each statement (a-e) with a response (1-5). {think politicians these days are all the same. | believe that marriage should be for life. (] From my point of view, killing animals for sport is wrong. _] It seems to me that the world is getting more dangerous. [_] In my opinion, working overtime is too stressful. (_] pange You may be right, but a lot of people enjoy hunting. I may be wrong, but isn't there less crime these days? agree to some extent, but the extra money is handy. Yes, but is stl important to vote. | know what you mean, but isn't divorce increasing? aun How are things? (\)))[/(:41 © computer games [J e taffic J] f obesity [) Speak up! 2 €43) Listen to each statement in Exercise 1 (ae) and speak each response. 3. 4D Listen again to each statement and give a different response. Begin each reply with one of the expressions in bold. 4 €429 Now listen and respond to five more statements. Begin each reply with one of the expressions in bold. Example: 0. YYou hear: If you ask me, there are too many cars on the roads these days. You soy: I know what you mean, but everyone needs a car IMA AAA Can-do checklist Tick what you can do, | can begin and end a conversation in a natural way. 1 can react to what | hear. | can maintain a conversation and ask follow-up questions. | can express opinions and defend them. Need more practice 13Can I take your coat? listen and speak © Which kind of restaurants do you lke to go to? expensive restaurants [_] small, local restaurants [_] ‘amily restaurants (_| fast food restaurants (_] self-service restaurants [_] go to Useful language p. 79 A 1 €89 Listen to these questions. Tick / when a waiter might ask ‘each question. BSc v 2. €¥2 Listen again and match each question (a-h) with a reply (1-8). 1 Yes, I've booked a table for eight o'clock. [1] 2 No, thank you. Ill keep it wth me. [6] 3 Oh, yes, please. t's very nice. [] 4 Yes, it's wonderful, thank you. [1] 5 Not yet. Can we have a little more time? [1] 6 Not for me, thank you. I'm full. [7] 7 Oh; it looks lovely! Thank you. L] 8 Yes, please, I'l have an orange juice. [] 14 @ Social and Travel © What do you usually have to eat when you go out for a meal? 3. €4@ Look at these three short conversations. Try to guess the mi 1 Customer: Waiter: 2 Waiter: Customer: Waiter: Customer: Waiter: Customer: 3 Waiter: Customer: ing words. Then listen and check. Hello. | booked. a. table. for seven o'clock The name's Katai ‘Ah, yes. Follow me, please ‘Are you ? Yes, for. Id lke the soup, please. ‘And for your =. 2 Ihave the salmon, thank you. Very good. And would you like ? Just some mineral water, please. Would you like . No, thanks. 'm full. Can I have please?Can I take your coat? (/})/j:2 Focus on .. describing food the positive adjectives to describe food, and 1e negative ones. tender bland cispy juicy greasy tough underdone fresh Think of one food that is . salty... hot and spicy . tasty overcooked Write S (steak), P (potatoes) or F (fish) next to ‘each word. Sometimes more than one answer is possible. rare 5. steamed sautéed . baked . medium. roast fied welldone mashed... boiled grilled (Gtir/ deep)-fried B Listening - Deciding what to have 1. €43 Imagine you are on holiday in Rome. You go to a small café for lunch. Listen to the waitress and tick / the dishes she describes. \ Filberie Via dei Gracchi 71, Roma Antipasti / Starter Bruschetta Caesar salad Minestrone soup Piatti principali / Main course Risotto Napolitano Pollo Toscano Ravioli Filberto Salmone al Brodo Bistecca al Norte Dolce / Dessert Tiramisu Chocolate tart Cheesecake Coffee or Tea €28 (Service not included) cn ema 2 €88 Write the letter of each expression (a-e) next to the correct dish in the menu. Then listen again and check. avery light quite sweet very tasty alte salty very tender eanc the schwa /2/ The schwa is the weak vowel sound in an unstressed sylable and is pronounced /ol. tis very common in spoken English, 1 © Listen to these words. Notice the schwa. tender medium —_under-done wonderful salmon. sugar 2. EFS) Now listen to these words. Underline the schwas. waiter reservation _potato pasta starter popular(Uppitk2 Cam I take your coat? C Speaking - After a meal Speaking strategy: Offering to pay 1 Look at these short conversations and notice the expressions in bold. A: Let me get this, will you? B: No, it’s on me. A: Shall we split the bill? B: No. Fil get it. This is my treat. Speak up! 2 What do you think B is saying in this conversation? Write your answers. A: Oh, look. Here's the bill. ll get it. i Well, shall we at least split i i ‘Are you sure? i Thanks very much. - 8: 3. €49 Play the recording and say your answers. D Speaking - Dealing with problems Speaking strategy: Complaining in a restaurant Speak up! 1. 69 Match each complaint (a-f) with a response (1-6). Then listen and check. We've been waiting for our dinks for half an hour Excuse me, These carrots are almost raw. L] Don't you have any high chairs for children to sit in? (] Sorry, but | asked for the bill ten minutes ago. [7] s>eance |. Sorry, sir. | forgot to mention it. Would you like to order a different main course? I find out what's happened to it ‘Oh, dear. il get some more for you. Sorry, Il bring them for you now. I'm afraid not. Would a cushion do? 2 3 4 Somy sit. Il bring you another one as quickly as possible. 5 6 2 Look at the complaints (af) and find: a an expression you can use to get the waiter's attention, 16 @ Social and Travel two expressions you can use to help you complain politely. 3. €47 Play the recording again and take the role of the customer. Try to speak at the same time. I'm afraid | asked for it rare, but this steak is virtually well-done. [[] 4 Imagine you are a customer in a | didn't know this dish had nuts in it. I'm allergic to them. [7] restaurant. Look at these problems. Think of what you can say to the waiter. Then say your answers. Example: @ You say: Excuse me. My soup is cold and the bread. is rather hard as well Your soup is cold and your bread is rather hard b You've been waiting for your main course for twenty minutes. You don't like the wine. You think its ‘corked. 4d. The vegetables are under-cooked. You think the bill is wrong. You have been, moe charged too much. f You asked for sparkling mineral water, but you have sill mineral water. 8 You asked for green salad, but it has tomato in it You are allergic to tomato. fh Your glass of mineral water is warm.Can I take your coat? 1 €4 Martin Vickers is a TV food critic. He is talking about two restaurants he has been to recently. Listen and complete the review form. _ The By Batre ‘Atmosphere (Good) Average / Poor Service Good / Average / Poor Food quality Good / Average / Poor Valueformoney 10 (Sashes Atmosphere ‘Good / Average / Poor Service Good / Average / Poor Food quality Good / Average / Poor Make a group and role play a conversation in a Value formoney 10 aaa! Customers: Ask about the dishes on the 2 €4i@ Listen again and complete Martin's notes. menu and decide what to have. he te ek WAL hi Unfortunately the meal and the aaa service are not very good, so you will need to complain. The Big Bistro Waiter: Welcome your customers. Explain. nage quite _sonbisticated, the ishes on the menu, take their order and serve the food. Manager: Deal with any problems and try to keep the customers happy! Service: vey Food: a Guna. sabe wo potatoes. Total cost Sah Tet Aemosphere: Go to the BBC Learning English website and Stobh: very type ‘restaurant listen’ in the search box. Press Service enter. Then choose a link that interests you. ‘Complete any exercises. http: //wwwbbc.co.uk/worldservice/ learningenglsh/ WHA AHA Can-do checklist Tick what you can do. Can do Need more practice Food: absolitely Ash very Total cost: can understand explanations of dishes on a menu. | can offer to pay | can complain effectively i thee is a problem. |'can understand restaurant reviews. 7Units FETE ston ana speak © Match each type of accommodation (a-e) with a © Look at these adjectives you can use to describe houses picture (1-5). and flats. Write P (positive) or IV (negative) next to each @ a semidetached house adjective. b acottage [_] modem (_] spacious [_] ateraced house [_] cramped [_] comfortable (_] d_adetached house [_] private [ shabby [| e ablock of flats [_] quiet L] ‘bright L) noisy [_] messy [_| isolated’ [| dingy [J © Tick the adjectives that describe your home. © How important are these factors to you when choosing a home to lve in? Give each one a number (1-5). (1 = unimportant, 5 = extremely important) size [_] age{_| location {_] style |] price [] A Listening - Explaining your requirements 1. €48 Oleg has just started work in Dublin, Ireland. He is looking for a place to stay and decides to phone an agency. Listen and answer the questions. a. Is he going to share or live alone? _. b Does he want to rent or buy a property? is 2. €43 Listen again and complete the form on the right. Management Ltd. Client requirements form Name 3 9 Now listen to the second half of the conversation. Tick V the property he decides to go and see. 74 North Foley Road, Dublin 21 vy Court, Dublin To Let: €1,250 per month 2 bedrooms, 1 bathroom Fumished [] 12a Joyce Street, Dublin To Let: €1,400 per month 3 bedrooms, 2 bathrooms Fumished (] 18 @ Social and Travel To Let: €1,200 per month 2 bedrooms, 1 bathroom Fumished (] ‘Type of property: Pat / house | Location: © No. bedrooms: No, poople: ©. Pets: Yes / No (imax)I'm looking for a flat (\/)5))3 B Speaking - Finding the right property Speaking strategy: Asking about alternatives 1. Match each statement (a-e) with a response (1-5). Do you have anything with a larger garden? \s there anything away from the main road? L] Don't you have anything cheaper? [] I'd rather have something near a better school. [] I'd prefer something closer to the city centre. [) eance That's the most central one we have. ‘There's one in Hobart Street. That's very quiet We have one near the Rileys School. That's @ good one. Yes. This one has nearly half an acre. {'m afraid not. That's the least expensive. wane 2 Underline the phrase: that you can use: — to ask about alternatives. = to express a preference. the statements (a-e) C Listening - Checking the financial side 1 €129 Look at these questi Finances a Haw much is the rent? b When is the rent due? Haw much deposit is required? Will I get all my deposit back? Me bills ineluded? 2. €423 Listen again and answer each question. ns. Then listen to this property agent in the US. Which questions does he answer? OoOoogN Speak up! 3 Imagine a property agent is showing you various properties for rent. What can you say in the situations below? Say your answers. Example: 0. You say: It's rice, but it's a bit small, Do you have. canybhing a Uitle Larger? Small — larger? Noisy neighbourhood No garden. No garage Too expensive Focus on ... comparatives and superlatives Complete the sentences using the comparative or superlative form of the words in brackets. I'd like something with a .__._.bigger........ (big) garden, if possible. The one on Park Avenue is .. (expensive) of the three I think this one is _ _----s--»- (g00d) than the others. Don't you have anything... the sea? This one is the .... (nice) one we've seen. f Do you have something which is nn (convenient) for the shops? a (Meat) 19(U palit I'm looking for a flat D Listening - Making sure of the facts 1 2 Read these questions. Then listen to the property agent's replies. Write the letter of each reply (a-f) next to the Tenancy agreewent 1 Hew long is the rental agreement? 2 Will the rent go up? correct question. 3 Is mswrance eluded? 4 Can 1 sublet? 5 How much potice must 1 give if I want te leave early? © Whe do I contact if there is @ problem? €2 Look at the statements below. Tick / True or False for each statement. Then listen again and check your answers. You need to give two months’ notice. Contents insurance is not included The rent may go up after the lease expires. a b c d_ You should pay for repairs yourself e f E Speaking - Getting whi Speaking strategy: Making requests and asking for permission 1 Look at the expressions in bold below. Which expressions can you use: to ask permission to do something? to ask someone to do something? Is it OK if I have broadband installed? Could you send someone to repair the cooker, please? Would you Would you ‘the bathroom? 1 was wondering if I could paint the kitchen a different colour if 1 got cable TV? fixing the tap in 20° @ Social and Travel The rental agreement stats from the day you move in. You will be evicted if you break the terms of your tenancy agreement. 2 e rm O QO G (i Qo (a) OOOOoON at you want Speak up! 2 Imagine you have just moved in to a rented flat and want to make some changes. Think of what you can say when you call your landlord to ask permission. Then say your answers. Example: ‘You say: Would. you mind. Uf | painted. the lounge white? It's green ab the: moment and. U'd like. something a. litte. brighter. Lounge green — white Satellite TV ‘Change phone company New sofa Broadband Internet a b d e Now imagine that you have discovered lots of problems. Think of what you can say to ask the landlord to fix them. Then say your answers. Example: a ‘You say: Could. you send. someone to repair the washing machine, pease? ts stopped. working ‘The washing machine has stopped working. Your bedroom window is broken The heating doesr't work properly ‘The garden is a mess. The front doorbell doesn’t work. nanceI'm looking for a flat (\))ji/i{'3 F Listening - Dealing with problems 9 Lucy and Samir are tenants in the same block of flats in London. They each have a problem and call the rental agent, Mr Lee. Listen and complete the chart. 1 What's the problem? D 2 When did it start? bs 3 What does Mr Lee promise? G Speaking - Overcoming difficulties Speaking strategy: Making your point more forcefully 1 8 Listen again to Lucy and Samir complain to Mr Lee. Tick V the expressions you hear. | really must insist that you do something about this immediately. [] fm not very happy about this at all, [] I'd like to know what you are going to do about it. [] Speak up! 2 Imagine you are a tenant with the following problems. ‘Complain to your rental agent and make your point forcefully. Use the expressions above and say your answers. Example: a You say: | told you four days ago that the roof in my bedroom leaks, but nobody has been to repair it yet. m not very happy about this at ail. When are. you going to send. someone. to fix i? Roof in bedroom leaks (told four days ago) ‘Smoke alarm broken (told two weeks ago) Gardening not done (fortwo months) Kitchen sink blocked (since last week) Saw mouse in kitchen (last night) IH Tick what you can do. can do Need more practice | can explain my accommodation requirements. | can ask about alternatives to help me find the right place. | can ask detailed questions about costs and legal requirements. | can deal with problems and complain effectively. atESSE listen and speak © Match each word (e-h) with a definition (1-8). 2 acredit voucher [2] e an extended warranty [_} b arefund [_] f faulty (] ¢ toexchange[] —_g. tohaggle [_] d areceipt L] h abargain C] (n) a piece of paper you receive that proves what you bought, when, and how much you paid eat 3 a me “ 3 fn) something on sale at amuch {2 £0 change something you bought (eres tantra F for something else of similar value 5 sate the orice of An } (v) to negotiate the price of something before buying it 2 (n) apiece of paper from a shop that } allows you to buy goods up to the value shown © § G9 Listen to eight statements, For each statement, tick 7 who you think is speaking. Customer Shop assistant OOD ODDIDIDIOIOI (n) money you receive when you | return something 7 (n) a quarantee that lasts longer © (adj) describing an item wiich J than the normal period - is not working conectly 1 €68 Listen to Maribel, a Brazilian au pair working in London, return an item to a shop. Answer the questions. 2 What item is Maribel returning? .A. blouse. b_ What is the problem with it? What does Maribel ask for? _ d e Why doesn't the assistant agree? What does Maribel decide to do? . 22 «= @ Social and Travel 2 €42 Listen again and| complaint form. The first for you. Haywards Department St Complaint Form CS284 five mistakes in this one has been done tem: Ray Ntchols fears) Purchased: | Last month Receipt: Yes] No[/] Problem: Hem bas shrunk (only washed tice. ‘Action taken: | Crest voucher given.T'd like a refund, please (\));)/j(}4. B Speaking - Returning items Speaking strategy: Making a complaint inashop 1 Look at this extract from Maribel’s conversation in the shop. Assistant: We can't accept responsibilty, Maribel; Well, I'm sorry, but that's not good enough. 2 Notice the expressions in bold you can use when you want to complain. I'm sorry, but this camera doesn't work propery 'm afraid that this phone doesn't work propery. Sorry, but this phone is broken and I've only had it two weels. Speak up! 3 Imagine you are a customer in a shop. Use the Sound — information below to complain to the shop Showing emott assistant. 1 929 The way you say something can be as ae important as what you actualy say. Listen to this Yell Sau, Het, basghe tis nelekcsk cmenter sentence spoken in two different ways. : —— yesterday, but I'm afraid that the disray ‘| Saw John today. doesn’t work, seas 8: | Saw John today. You bought a notebook computer yesterday, but the sew senn display doesn't work Notice how A's voice goes up and down more, b The radio you bought last week has stopped working. showing excitement and interest. B's voice stays very © Afriend gave you a vase for your birthday, but it is flat, making him sound bored and uninterested. Cecked (€429 Listen to sx people each say Good morning. 4 The shoes yeu bought to months ag are akeady How are you? Match each speaker (1~6) with how falling apa you think they fee. Your new tennis racquet broke the first ime you used it. friendly worried angry bored interested tired (€423 Listen again and repeat each sentence, copying the same intonation.(Uiitl Pa like a refund, please C Listening - Understanding shop policy (9 Barbara is the manager of an electrical shop. Listen to her explain the shop's policy on refunds and exchanges. Tick / True or False for each statement. You can either have a refund or exchange the item. You must have a receipt. You have to pay a small administration charge for iterns that need to be repaired, € Unwanted items can be refunded or exchanged if retumed in under two weeks, Ifyou retum an unwanted item after two weeks of purchase, then no refund is possible. Damaged and faulty items must be retumed straight away. Tue False Ow ee fal Eel oo oo fl Ts D Listening - Finding out more about a product 1 €49 Listen to six questions ti Count the number of words in each question. A contraction (like Where's) is two words. bO-O dO eO tO 2. €9 Listen again and write each question. a What. size is. the screen? bd. customer asks. -aao ono0o0o00 3. €188 Listen again and repeat each question using the same stress and rhythm. What product do you think the customer is asking about? 4 €89 Now listen to the sales assistant’s answers. Write the number of each answer (1-6) next to the correct question (a-f) in Exercise 2. 24 = @ Social and Travel 5 €49 The customer sees two new mobile phones on sale. Listen to the sales assistant talk about ‘them and complete the missing information. BEE AG Fast *___ Internet. Download lips ©. mega pixel camera aoe video calling MP3 player + ©. Stereo sound Can store Full 8 + songs __..~ like a pocket PC gigabyte hard driveE Listening - Bargaining 1 €482 Pierre is at a market in London, haggling with a stallholder. Listen and tick / which sentences you hear the stallholder say. a. That's £35 to you. [7] tts £35 to you. (] b Lets say 30 pound, then. Hows that? [] Let's say 30 pound, then, What about that? 1] ¢ It's a bargain, | promise. [1] It's a bargain, | promise you. [[] Thats a cash price! [] That is the best price! [] e Itsadeal. (] Its not dear. (] F Speaking - Negotiating the price Speaking strategy: Reaching an agreement 1 Look at these expressions you can use to accept or reject a pric To accept a price: To reject a price: That's OK with me. No, | can‘t pay that. OK Thats fine. Somy, it's too much tts.a deal It’s not worth that. Speak up! 2 €459 Imagine you are at a market. Listen and accept or reject each offer on price. Example: a. You hear: You can have the desk for $45. You say: Sorry, it’s too much. Can't you do any better? I'd like a refund, please (\))/7)/it4. 2. €48 Listen again and complete Pierre's sentences. Its a bit more than | wanted to... Pay. _.- YOU £20 for it (HAA AAA Can-do checklist Tick what you can do. 1 can make a complaint in a shop. {can understand a shop's returns policy I can ask questions about various products. I can bargain and reach an agreement. Can do Need more practiceIs there anything on? listen and speak © Do you watch a lot of TV? Not really. | only watch programmes | like, [_] I watch quite a lot of TV. [_] Yes; (ma real telly addict. [_] © Unscramble the letters to find ten types of film. i Can you think of an example for Te ea Although most internationally famous movies are ‘made in English, every year an Oscar is given for the Best Foreign Language Film, Past winners include Crouching Tiger, Hidden Dragon (Taiwan), Life is Beautiful (tay), Babette’s Feast (Denmark) and Tsotsi South Africa). dt ora c ance ‘on DVD? 1. €3 Listen to Matthew Jenkins, a film critic, talk about a new film. Note down who these people are. Jane Martins A. ‘Charles Danton Helen Richards Peter Kite Kevin Hadley 2 €&4 Look at the statements below. Tick / True, False or Don’t know for each statement. Then listen again and check. Tue False Don't know The film takes place in the north of England. C] Itis based on a tr story. el Both the main actors are very good. oa The ending is rather weak. ef Itis Kevin Hadley's first film. el The movie is only suitable for adults o ooo00o00 oo00008 26 = & Social and TravelIs there anything on? (\))/9/25 B Speaking - Describing films Speaking strategy: Speak up! Talking about films 3 Think of a film you like. Look at the questions below and make 1 Write P (positive) or N notes. (negative) next to each word 5/0 fn ib Be De de de ee | le ie ea or expression. CORE REE OE aa me heartwarming g Seseeseds \ well acted eecete 5 lots of twists and tus ___ [] My favowite fim 100 long o abit boring gO What is the prot? very surprising q who are tre main characters? gripping ulterly believable oO eae a original el Who was it directed by? Predictable Oo can you remember any of the actore? 2 82 Listen to the film review Is it well acted? again. Tick / the words and Wee iets any geced printer expressions in Exercise 1 that 7 you hear. Do you tke the countiraok? Wy do you lke this lm? 4 Now talk about the film. If possible, record yourself and play back the recording afterwards. Can you identify any areas to improve? C Listening - Describing TV programmes 1 €43 Listen to six people each describe a TV programme they enjoy. Write the number of each speaker (1-6) next to the type of programme they are describing. ae NEWS rime series... soap opera... drama talk show quiz show —_1_ cartoon _... documentary nature cookery _ sport _.... comedy 2 €63 Look at the audioscript on page 90 and listen again. Underline any words and phrases that help you identify the type of programme. 3.69 Listen to five people give their opinion on different TV programmes. Write P (positive) or N (negative). a ea c do e 4 €488 Listen again and note the key words that helped you identify each comment as positive or negative. a lm re be cee d e 27(Uli Is there anything on? D Listening - Listening to the news many different stories are mentioned? 2 €489 Tick V the topics that are mentioned. Then listen again and check. entertainment C1] scence 1] ; sport [] the environment [J politics [] space [] 4 the economy [7] ‘education [] culture F) Learning tip ‘Epossible, look for any visual clues that could help you. For, example, the pictures that accompany the news on television can help you understand the topic of each newrs item. E Speaking - Talking about the news Speaking strategy: Summarizing 1 Which of these summaries of the news story about China is most accurate? China's economy is going to grow stronger over the next thirty years, but itwill not overtake the economies of America and Europe, China has the fastest growing economy in the world today. It has already replaced America and Europe as the biggest industrial and ‘commercial centre in the world. China's economy has been growing quickly for the last thirty years. According to one report, it will not be lang before it becomes the biggest economy in the wortd 28 © @ Social and Travel 3 BD Listen again and write down the key points Downturn for EU + North Ameri deminant,superponer by 2025 each headline. 489 Now listen to the main story in more detail. Answer the questions. What organization carried out the research? The. Global. Studies. Institute. a Has China overtaken the world’s major economies yet? By when is China expected to be the dominant economic power? When did China's economic reforms begin? How much of the American market is China predicted fp figet see = How much of the European market is China predicted tohave? Who is Tim Robbins? Speak up! 2 989 Listen to this news story and write down the main points. Then give a brief summary of the story, using your notes as a guide. Ws, about ert b.F Listening - Making predictions 1 You are going to listen to two news reports about global warming. Tick v the words you think you may hear. food [] ‘temperatures [] century traffic [ scientists L] education [] prices (] shopping L] faling [1 friendship C] loss [] rise T] holiday () sea ice [] recover [] 2 €42 Listen to the first report. Circlé\the words above that are mentioned. 3 €@D Now listen to the second report. Each time there is a pause, note what you think will come next. Is there anything on? (\)ji/i/i5 Sound smart: Stress and rhythm t 1 489) Look at the first report on global warming. Listen again and notice how the underlined words have more stress. ‘A group of top European and Australian scientists say that temperatures will rise much faster than previously predicted, possibly by as much as six per cent by the ‘end of the century. They also say that the record loss ‘of sea ice over recent years means that the earth may ‘nollonger be able to recover. (€@ Find the audioscript on page 91 for the second report on global warming. Listen and underline the ‘words and expressions that should have more stress. Read both reports aloud. Stress the important words. (HAA AAA Can-do checklist Tick what you can do. 1 can describe and discuss fims and TV programmes. | can summarize main news stories. | can make predictions about what | will hear, 7 | fSEE tion ant speak © Make a lst of as many common health problems as you can, © Match each word (a-f) with a picture (1-6). aan injection [5] b an inhaler [_] d antibiotics [] © acast(] Pen A Listening - At the doctor's 1 €82 Complete these questions a doctor might ask a patient. Then listen to the conversation and check. 1 What seems to be the __trouble.__? 2 Doyou when it started? 3 Where does it ne CXACLY? 4 sit. if | do this? 5 Areyou to anything? 6 Have you got any other 2 7 Have you been __ anything for if? 30 © @ Social and Travel ¢ autches [] f athermometer [] © Tick v the health problems below that you or someone you know suffers from. skin problems L] insomnia (_] asthma (_] hay fever [_] migraines [_] high blood pressure ] sess |_| 2 €%2 Write the answers to these questions. Then listen to the conversation again and check your answers. What problem does Mohammed have? terrible. pain in his, shoulder ¢_ What other symptoms does he have? Has he been taking any medicine for it? What action does the doctor want to take? Did you know ...? A dermatologist specializes in skin problems, An ophthalmologist treats eye diseases. A paediatricians a specialist in children’s health, A psychiatrist specielizes in mental health. A cardiologist is a heart specialist.T've got a pain in my arm (1)})//6 Focus on... describing health problems Write each word inthe correct category. Complete the sentences, using the words below. ry_stabbing dull tickly shooting chesty sprained runny blotches bleed sore feverish temperature numb swellen itchy rash Words to describe a cough: Bane anaes My foot is badly swollen _ Words to describe a pain: b Ineed some tissues. I've got a . c Have you got anything for a . ee ae d_ Mike often has a nose in the moming. ‘e Aunt Sophia has rer ankle. £ fve gota high - § Heel very. «Im sweating a lot. h Ihave no feeling in my fingers. They re i te gota bad . _-on my art j What are these _ _..all over my neck? k My legs are very \ cant stop scratching B Speaking - Explaining what's wrong Speaking strategy: Describing symptoms 1 Look at this extract from Mohammed's conversation with the doctor. Notice how he describes the problem. Doctor: Now, what seems to be the trouble? Mohammed: I've got a terrible pain in my shoulder, Here are some other phrases you can use to describe your symptoms. | think tm suffering from stress I'm coming down with the flu My arm aches. Speak up! 2. €439 Imagine you are at the doctor's. Listen to each question and use the ideas below to have two conversations. You hear: What: seems to be. the trouble? You say: | think Um coming down with the flu. Conversation 1 a the flu, b yesterday, c since yesterday morning, d runny nose, sore throat, headache, e alittle, f some aspirin Conversation 2 2 pain / back, b at the bottom, ¢ last Sunday, d No, ¢ Yes, very, f some pain killers 3. €8 Now listen and use your ‘own ideas to answer each question, 4 Imagine you have the following health problems. Make a list of symptoms and then explain what's wrong to the doctor. a the flu b stress {00d poisoning a bad, cough. at(Um ERG F've got a pain in my arm C Listening - Getting a diagnosis 1 89 Listen to Sharon Maurice talk to her doctor about a health problem. Tick the picture on the right that shows Sharon. 2 a What exactly is wrong with Sharon? b. What does the doctor think is the cause? 3. €159 Look at the statements below. Tick / True or False for each statement. Then listen again and check your answers. True False The blotches are all over Sharon's body. a They are getting worse. She noticed them two weeks ago. o ‘She also has a rash, which is very itchy. go The doctor prescribes some tablets. Qa He expects both problems to clear up quickly. [C] ‘Sharon has to go back in two weeks. El QO QO (a) It’s caused by an allergic reaction tohercat 1] O oO o QO D Listening - Understanding the doctor's instructions 1 €%8 Dr Vasquez is a doctor in Texas, US. He is speaking to a patient. Listen and answer the questions. 2 What's wrong with the patient? b Why doesn't Dr Vasquez prescribe antibiotics? © What advice does he give? 2 €%9 Listen to Dr Vasquez Patient 1a chest : two tablets Patient 2a mild case of U8 aM neneee /0OM DAK Aa Patient 3a very bad come back in ___ 3 €9 Imagi Put a cross X next to the incorrect statements. @ You should take two tablets, twice a day, before meals. [XX] b You shouldn't drink alcohol, but coffee is OK. [] You need to exercise more often. [[] 32 @ Social and Travel : take spoonfuls every % m \gnose three more patients. Complete the chart. a day for days hours / don't. \e you are a patient of Dr Vasquez. Listen and tick / the correct statements. The problem should go in a couple of days. [] You should start eating small portions of food. [7] You shouldn't drink alcohol or milk. []