Motor Carrier Division License and Inspection System, Department of

Transportation and Infrastructure Renewal

The Motor Carrier Division License and Inspection System Project was
responsible for the development and implementation of a new electronic
license and inspection system to replace a legacy license management
system and manual inspection process.
The Motor Carrier Division is responsible for the license administration,
enforcement and inspection of passenger carriers (i.e., motor coaches, transit
and school buses) in the Province of Nova Scotia. The Division Inspection
staff had been performing vehicle safety inspections in a paper based manual
format for their entire careers and some were reluctant to move to an
electronic method for recording inspections. Although requirements had been
documented prior to design, the system vendor, MCD sponsor and MCD
project manager decided to engage two of the most senior staff members in
the detailed design and testing process. By asking these influential resources
to actively participate as representatives of office and inspection staff, all staff
felt their concerns and ideas were being considered. They had insight into the
benefits of the system by participating in development as the system evolved
and seeing the system in action through early demos and testing. Although
they were sceptical at the beginning, they became two of the biggest
supporters of the new system and led their teams through training and
adoption.