JURAN THEORY

PRESENTED BY:
Abhilash Reddy Goka – A00104322
Salman Shaik – A00102867

Lecturer: Kamaldeep Kaur

Submission date: 2021-03-25

Content Outline:

1. Introduction to Juran theory

2. Juran Theory graph
3. Quality Planning
4. Quality Control
5. Quality Improvement
Introduction:
Juran Theory is also also called as quality theory. In 1986, Dr.
Joseph M. Juran presented this theory as a means to manage for
quality. This theory has become the basis for most quality
management best practices around the world. Juran is one of the
quality gurus, who contributed a lot to the quality management.
Basically, Juran theory is universal way of thinking about
quality – it fits all functions, all levels, and all product and
service lines. The underlying concept is that managing for
quality consists of three processes.
They are:
 Quality Planning
 Quality Control
 Quality Improvement

Juran Theory Graph:

The Juran theory diagram is represented as graph below
In the below, the horizontal axis represent the time, diagonal
axis is the cost of poor quality. The process starts with the
quality panning and after planning, operation begin and the
product is not defect free and can be around 20%. The
management cannot find defects but can find only after the time
progresses. This defects are called chronic waste. The defects
can rise more than 40% and this spike in the graph is called
sporadic spike. During quality control the operations
management can only control the quality but cannot re plan the
quality. So, they control the quality and bring back it to 20%.
This next will enter the Quality improvement, where they
improve the quality and bring back the defect percentage to
below 3%.
Quality Planning:

The design process enables innovation to happen by designing

products (goods, services, or information) together with the
processes including controls to produce the final outputs. Today
this is also called as Quality By Design. The Juran Quality by
Design model is a structured method used to create innovative
design features that respond to customers’ needs and the process
features to be used to make those new designs. Quality by
Design refers to the product or service development processes in
organizations.
Steps in Quality Planning:

1. Establish quality goals

2. Identify customers
3. Discover customer needs
4. Develop product features
5. Develop process features
6. Establish process controls, transfer to operations

Quality Control:
During the control phase, determine what you need to measure
(what data do you need to know if your process is working?),
and set a goal for your performance. Get feedback by measuring
actual performance, and act on the gap between your
performance and your goal. In Statistical Process Control (SPC),
there are several tools that could be used in the “control” phase
of the Juran Theory: Pareto Analysis, flow diagrams

Steps in Quality Control:

1. Choose control subjects

2. Choose units of measures
3. Set goals
4. Create a sensor
5. Measure actual performance
6. Interpret the difference
7. Take action on the difference

Quality Improvement:

▸ Improvement happens every day, in every organization

even among the poor performers. That is how businesses
survive in the short term. Improvement is an activity in
 which every organization carries out tasks to make
incremental improvements, day after day. Daily
improvement is different from breakthrough improvement.
Breakthrough requires special methods and leadership
support to attain significant changes and results. It also
differs from planning and control as it requires taking a
“step back” to discover what may be preventing the current
level of performance from meeting the needs of its
customers. By focusing on attaining breakthrough
improvement, leaders can create a system to increase the
rate of improvement. By attaining just a few vital
breakthroughs year after year, the organization can
outperform its competitors and meet stakeholder needs.

Steps in Quality improvement:

1. Prove the need

2. Identify projects
3. Organize project teams
4. Diagnose the causes
5. Provide remedies, prove that the remedies are effective
6. Deal with resistance to change
7. Control to hold the gain