ROCESS OF ISSUING TICKETS TO UNSEGREGATED HOUSEHOLDS

(For Households and Establishments located within the nine barangays where segregated
collection is currently implemented)

 If the head of a household, establishment, or their representative sets out unsegregated

waste unintentionally and is willing to take it back upon the instruction of the EE, he/she
will not be given a ticket immediately. He/she will instead be given a verbal warning first.
o Should the same household set out unsegregated waste again, it is the discretion
of the assigned Environmental Enforcer or Environmental Officer to issue another
verbal warning or a written warning.
 The household head or its representative will sign the written warning to
acknowledge the violation he/she has committed.
 The Environmental Enforcer assigned is required to take a picture of any
available evidence of the committed violation and post it on the CENRO
Environmental Enforcers 2021 Facebook group containing at least the
following information:
 DATE/TIME
 BARANGAY
 STREET AND HOUSE NUMBER
 AGE
 VIOLATION
 ACTION TAKEN
 REMARKS
o The remarks section should provide additional information
regarding the encounter with the violator (i.e. was the
apprehended violator aggressive? Was he/she arrogant?
Did he/she sign the written warning? Was he/she aware of
the violation committed? Etc.)
 If a written warning will be given to a household head or its
representative, it is the assigned Environmental Officer’s responsibility to
ensure that the warning will be reflected in the monitoring forms and
Google Sheet.
o If the household accumulates three written warnings, the head of the household or
its representative will be issued a citation ticket.
 If a ticket will be issued, the Environmental Enforcer assigned is required
to take a picture of any available evidence of the committed violation and
post it on the CENRO Environmental Enforcers 2021 Facebook group
containing at least the following information indicated above.
 The Environmental Officer assigned should ensure that the issuance of
ticket to the household is also reflected in the monitoring forms and
Google Sheet.
 If the head of a household, establishment, or their representative sets out unsegregated
and insist on it and/or is arrogant, the Environmental Enforcer or Environmental Officer
has the right to issue him/her a citation ticket immediately.
 If a ticket will be issued, the Environmental Enforcer assigned is required
to take a picture of any available evidence of the committed violation and
post it on the CENRO Environmental Enforcers 2021 Facebook group
containing at least the following information indicated above.
 The Environmental Officer assigned should ensure that the issuance of
ticket to the household is also reflected in the monitoring forms and
Google Sheet.
PROCESS OF ISSUING TICKETS TO INDIVIDUALS CAUGHT SMOKING TOBACCO,
DUMPING, LITTERING, AND THE LIKE

 If a person is caught smoking tobacco or any Electronic Nicotine Delivery Systems

(ENDS) outside authorized designated smoking areas OR is caught dumping waste,
littering, setting out waste during non-collection hours, and the like, he/she will be given
a written warning.
o The apprehended violator will sign the written warning to acknowledge the
violation he/she has committed.
o The Environmental Enforcer assigned is required to take a picture of any available
evidence of the committed violation and post it on the CENRO Environmental
Enforcers 2021 Facebook group containing at least the following information:
 DATE/TIME
 BARANGAY
 STREET AND HOUSE NUMBER
 AGE
 VIOLATION
 ACTION TAKEN
 REMARKS
 The remarks section should provide additional information
regarding the encounter with the violator (i.e. was the
apprehended violator aggressive? Was he/she arrogant? Did
he/she sign the written warning? Was he/she aware of the
violation committed? Etc.)
o Should the person be apprehended again for the same violation at any point in
time, the Environmental Enforcer has the right to issue him/her a citation ticket.
 If a person is caught smoking tobacco or any Electronic Nicotine Delivery Systems
(ENDS) outside authorized designated smoking areas OR is caught dumping waste,
littering, setting out waste during non-collection hours, and the like, AND is arrogant or
violent towards the apprehending Environmental Enforcer, the Environmental Enforcer
has the right to issue him/her a citation ticket immediately.
o If a ticket will be issued, the Environmental Enforcer assigned is required to take a
picture of any available evidence of the committed violation and post it on the
CENRO Environmental Enforcers 2021 Facebook group containing at least the
following information indicated above.
 PROCESS OF ISSUING TICKETS TO BUSINESS ESTABLISHMENTS SELLING,
ADVERTISING, AND/OR ALLOWING SMOKING OF TOBACCO

 Apprehension of any business establishment caught selling, advertising, allowing

smoking of tobacco or any ENDS OR is caught in violation of any provisions specified in
City Ordinance 05-2017 or City Ordinance 41-2019 should be in line with the Standard
Operating Procedure (SOP) followed by the CENRO Business Inspection Unit.
o to the violating establishment, the Environmental Enforcer assigned is required
to take a picture of any available evidence of the committed violation and post it
on the CENRO Environmental Enforcers 2021 Facebook group containing at
least the following information:
 DATE/TIME
 BARANGAY
 STREET AND HOUSE NUMBER
 AGE
 VIOLATION
 ACTION TAKEN
 REMARKS
 The remarks section should provide additional information
regarding the encounter with the violator (i.e. was the
apprehended violator aggressive? Was he/she arrogant? Did
he/she sign the written warning? Was he/she aware of the
violation committed? Etc.)
PROCESS OF ISSUING TICKETS TO BUSINESS ESTABLISHMENTS CAUGHT DUMPING,
LITTERING, SETTING OUT WASTE OUTSIDE COLLECTION HOURS, AND THE LIKE

 If a business establishment is caught dumping waste, littering, setting out waste outside
collection hours, the person-in-charge will be given a written warning.
o The person-in-charge will sign the written warning to acknowledge the violation
he/she has committed.
o The person-in-charge will be required to take back the waste inside the business
establishment he/she is representing.
o The Environmental Enforcer assigned is required to take a picture of any available
evidence of the committed violation and post it on the CENRO Environmental
Enforcers 2021 Facebook group containing at least the following information:
 DATE/TIME
 BARANGAY
 STREET AND HOUSE NUMBER
 AGE
 VIOLATION
 ACTION TAKEN
 REMARKS
 The remarks section should provide additional information
regarding the encounter with the violator (i.e. was the
apprehended violator aggressive? Was he/she arrogant? Did
he/she sign the written warning? Was he/she aware of the
violation committed? Etc.)
o Should the business establishment be apprehended again for the same violation
at any point in time, the Environmental Enforcer has the right to issue him/her a
citation ticket.
 If a business establishment or its representative is caught dumping waste, littering,
setting out waste outside collection hours and insists on it and/or is arrogant, the
Environmental Enforcer has the right to issue him/her a citation ticket immediately.
 DO’s AND DON’Ts FOR ENVIRONMENTAL ENFORCERS AND OFFICERS

DO’S
 Always be in proper uniform especially during work hours.
 Always be courteous in dealing with households, individuals, or establishments
especially during apprehensions.
 Learn the art of lambing.
 Learn to listen.
 Always use po and opo regardless of the age of the person you are talking to.

DON’Ts
 Never engage in arguments or debates with households, individuals, or establishments.
 Never turn your backs on apprehended households, individuals, or establishments BUT
learn how to end the conversation with them promptly and properly.
 Never raise your voice towards anyone.
 Never use citation tickets to threaten violators.
 Never answer questions you are unsure of. If uncertain about what to answer to
residents and/or establishments, always refer them to the City Environment and Natural
Resources Office.
 Refrain from asking the Kagawads to decide what to do to non-compliant households. If
the EE and EOs will consult the Kagawads, expect that the issue will be addressed by
reaching a settlement between the concerned household and the Kagawad, and not
through the issuance of a citation ticket.
 If a Kagawad recommends to the EE or EOs a household for ticketing, the EEs or EOs
should not mention to the same household who recommended it for ticketing.