2020/2/3 Why Account Sharing And Using Spidertxt Isn't Recommended

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Why Account Sharing And Using Spidertxt Isn't Recommended

Account sharing issues with Spidertxt.

In this article we are speci cally looking at why account sharing and Spidertxt is not recommended. Account sharing can cause multiple issues with
Spidertxt such as:

- Delays in the Spidertxt messaging service

- Messages not being delivered

- Message noti cations not activating

Spidertracks discourage account sharing, we strongly recommend that each person you would like to text does have their own account. We do not
limit or charge for the amount of members you are able to have on your account.

For texting to be successful, User A (sender - individual who initiates a message) must be able to directly text User B (recipient- individual who
receives the message).

Communication is a two way process, having multiple users on one account does not allow this process to occur as no message is technically sent.
Users will see the message recorded in the account by another user. Due to this there will be no message there to reply to.

Accounts that are being shared also run the risk of having missed noti cations and failed message delivery. When you send a Spidertxt to the
shared account, the member who rst receives the message will receive the noti cation of that message, but the other members that are using the
account potentially won't see anything as the message will be marked as 'delivered' so no extra noti cations are sent.

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2020/2/3 Why Account Sharing And Using Spidertxt Isn't Recommended

A. In the image below, you can see that all messages are coming from the same user.

If you would like assistance on adding members please see this article:

Adding Members to Your Organisation

For further assistance please contact support@spidertracks.com

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