Causes of Grievances

Causes of Grievances
1. Unrealistic and Defective Mgt. System
2. Ambiguous Contract and Appointment.
3. Defective Wage Structure
4. Disgraceful behaviors
5. Repeated change in technology
6. Defying normal techniques and working
procedure.
Causes of Grievances
8. Job dissatisfaction
9. Indiscipline
10. Discrimination in providing facilities
11. Overtime work and its payment
12. Breach of health and security providing
13. Unfavorable working environment.
14. Indifference attitude of the workers
15. Shortage of required facilities
 Causes of Grievances
16. Neglecting democratic values
17. Denying trade union registration
18. Gross misconduct of the workers
19. Harmful attitude by the workers
20. Breach of contract, Misunderstanding,
Mistrust, fear etc.
21. Discrimination in punitive measures.
22. Not obeying service rules
How to face Grievances
How to face Grievances
1. Proper Application of Management
Procedure
2. Following rules and regulations
properly
3. Providing favorable working
conditions.
4. Participation of workers in the process
of problem solution
How to face Grievances
6. Taking Right/ proper and Justified
decisions.
7. Maintaining discipline in the Industry
8. Removing indifference and biased
attitude of Management.
9. Proper Analysis of Cases.
10. Improving Morale of the Employees.
11. Strengthening Labor-Management
Relations.
Handling Grievances Procedure
Handling Grievances Procedure
1. Put the employee at ease.
2. Listen with sincere interest.
3. Discuss – Do not argue.
4. Get the story straight.
5. Get all the facts & information.
6. Consider employees viewpoint.
7. Be willing to admit mistakes.
8. Don’t “Pass the back”.
Handling Grievances Procedure
9. Give the benefit of doubt.
10. Use authority judiciously.
11. Time your decision.
12. Know, how to say “no”.
13. Save the face of the complainer.
14. Take “Prompt action”.
15. Don’t let it happen twice.