Structure:

 Land: Franchisee (this means you!)

 Building: Owned or Leased
 Store Management: Franchisee
Investment:
 Merchandise: P800,000
 Equipment: c/o 7-Eleven
 Franchise Fee: P600,000 (subject to VAT)
 Joining Fee: P2.03M construction cost (subject to VAT)
 Store Supplies: P170,000
 Advance Rent and Deposit: Depends on lease terms (but this is on you too)
 TOTAL CASH OUTLAY: P3.5M and up
Expenses:
 Operating Expenses: Franchisee
 Rent: Franchisee
 Electricity: 50% – 50%
 Supplies: Franchisee
 Inventory Variation: Franchisee
Expected Store Opening / Turnover: 4 to 6 months

Income Sharing: Fixed gross profit split of 66% Franchisee (YOU) and 34% to 7-Eleven

Contract Term: 5 years, renewable for another 5 years

Interested parties can actually franchise the stores that are still under construction, as long as it is not yet
operational. Will just reimburse 7-Eleven of the costs they have already incurred in the construction. So if
you see any 7-Eleven out there that is still ongoing construction, you might want to inquire whether you
can franchise that one instead (if you have the P3.5M ready why not?!?)

ROUGH ROI ESTIMATES

Doing a brief and crude calculation (caveat, this is just for illustration purposes), to recuperate the P3.5M
in 5 years, you need P700K net income annually. That means you need to register 58,333 per month net
income. Factoring in the split of 66%, it will become 88,383 so you need this net income per month since
you only get 66% of the income (34% goes to 7-Eleven).

A profit margin or mark-up of 30% to 50% depending on the item, so let’s assume 40% (for every P1 sold,
you earn 40 cents). So for a net income of 88,383, you need to sell P650,000 a month factoring all
expenses listed below. Taxes, registration fees, licenses, etc not yet included.
You may also email them at franchising@7-eleven.com.ph. Those who want to inquire about the P300K
franchise may also send an email to said address.
What do you think? Is the traditional franchising worth-it? If you have a great location probably worth a
shot. Or you’ll try your luck first with the PHP300K?

Doing business either via start-up or franchising is just one of the many ways to create passive income
and attain a richer life. Click here to learn the 10 proven steps to a richer life here.

https://investmentjuan01.com/2018/08/06/what-we-learned-updates-on-the-7-eleven-300k-franchise-
feedback/

“What about the structure?” 

Currently, the land and building can be owned or leased. If you also like me who question, why it cost Php
3.5M for just one franchise of 7/11 here are the answers for that based on a ledger from their HQ.
It costs Php 800,000, Franchise fee cost Php 600,000 to pay for the company. Joining fee includes the
construction cost which is estimated Php 2.03M. For the Store supply, it’s Php 170,000. For the advance
rent or deposit, it depends on the lease of terms.
If you compute, then the total cash out will be Php 3.5M. As a franchisee, you must be aware of the
expenses once you start the business. The Operating expenses will shoulder by the franchisee including
renting, store supplies, and inventory variation. Electricity is 50% by the franchisee and 50% by the
company. Once you settle and agree with the terms and conditions of the company the expected store
opening or turned over will range 4 to 6 months.

How Much Profit Can I Expect?

Let us talk about the profit and return of your investment once your store is already operating. Gross profit
is split fixed. 66% will go to the franchisee and 34% will go to 7/11 . Not bad right? All amounts showed
are all VAT exclusive. PCS reserves the right to change the amount from time to time without prior notice.

One thing to mention is that a contract is very important so, once you start the contract period with them it
is a 5-year period which is renewable for another 5 years. Lastly, the list of sites available for the
franchise will be disclosed during the briefing

Is There Anything I Need To Be Made Aware Of?

From our research we found 7/11 to be extremely transparent and open about all fees and costs, which
we have documented in this article. We understand from speaking to business owners of a 7/11 store that
this business opportunity is growing, and it is profitable however it is not completely passive. There are a
lot of requirements you will need to meet as a business owner due to the industry that 7/11 is in.  

If you start a 7/11 franchising store having some backup capital for an emergency is essential. If you are
taking out a loan to start this business, then perhaps speak to your loan provider and see if you can
increase your limit for the purpose of unforeseen circumstances.

What Is The Next Step?

The next step in this franchising business is to speak directly with 7/11. As mentioned, we found 7/11 to
be extremely transparent and they are more than willing to give you details about prices and the steps
you need to take to become a franchisee with the 7/11 empire.

You can also contact them via their 7/11 Philippines head office. You can then submit your details and
you will be contacted by a representative from 7/11 who will be able to answer any questions you have
and hopefully get you moving on your first few steps.
Lastly, you can attend regular franchise Briefing meetings which are held every Monday & Thursday, 10
AM or 2 PM (Except During Holidays) at their head office; 7th Floor the Columbia Tower, Ortigas Ave.
Mandaluyong (close to POEA).
If you decided to attend their Franchise debriefing you can contact them by call or text via,  726-99-68;
0920-950-86-51; 0917-871-1686. You can also send an email to franchising@7-
eleven.com.ph or npbeduya@7-eleven.com.ph
FINAL NOTES:
How to franchise 7/11 in the Philippines: We believe the 7/11 franchising business to be a good
opportunity for any entrepreneurs as there is still a lot of growth to be had in the Philippines. As I’m writing
this there are certain cities within the Philippines that are currently being developed which is great for an
entrepreneur as prices for a real estate and other essential assets are considerably lower than the
Metropolitan areas in other cities of the Philippines.

You may notice that there are quite a few 7/11’s popping up very close to each other speaking to owners
we found that due to the location these stores were in their store was still profitable but the question does
arise that would they become even more profitable if they were in a different location?

https://filipinowealth.com/how-to-franchise-7-11-in-the-philippines/

Introduction
The name 7-Eleven was introduced in 1946 because the stores are opened from 7am until 11pm. Today,
the trademark of 7-eleven’s business is providing 24-hour convenience, seven days a week worldwide. It is
part of an international chain of convenience stores. 7-Eleven is in countries including US, Japan, Taiwan,
Thailand, South Korea, China, Hong Kong, Malaysia, Mexico, Singapore, Australia, Philippines, Indonesia,
Norway, Sweden and Denmark. The original 7 Eleven store/ice dock, although rebuilt a few times, remained
open at its original birthplace in the Oak Cliff section of Dallas until 1995.

https://www.ipl.org/essay/7-Eleven-Marketing-Strategy-PKVXW22PC486

Product strategy

Everyday, products available only at 7 eleven bring millions of loyal customer through franchisor’s doors.
A leader in bringing fresh items into the convenience space, 7 Eleven delivers fresh sandwiches, salads,
fruits and pastries daily. 7- eleven also has full line of 7 select private label products, which offer
customers food items they love at low everyday prices. And of course, no one can forget about 7 eleven’s
legendary, iconic products, like the Slurpee drink, Big Gulp drink and famous coffee.

When buying products, 7 eleven aims to:

- Be the first to have great new items

- Get the best products in category
- Be the only retailer to certain products
Example SWOT for 7-Eleven

Strengths

CONVENIENT LOCATIONS

7-Eleven has over 50,000 outlets throughout the world, which gives them a significant location and
convenience advantage. Obviously, being a convenience store, their primary benefit to consumers is that
commonly purchased products are located at nearby stores. Therefore, greater market coverage through
a greater number of outlets will provide increase convenience to more consumers.

OVERALL BRAND EQUITY

7-Eleven is generally perceived as the market leader by consumers in the convenience store sector. This
brand equity translates into customer loyalty and reduced price sensitivity and, therefore, continued
stability of revenue streams across its outlets.

INDIVIDUALLY BRANDED PRODUCTS

In addition to having a strong overall brand, 7-Eleven also has several branded product offerings. The
most famous of this are probably the Slurpee and the Big Gulp. In some countries they also have other
branded offerings such as Movie Quik in the United States. These individual product brands provide a
further strength to 7-Eleven, as consumers may choose to seek out these particular products/brands as
their preferred choice.

FRANCHISED MODEL

Many of the 7-Eleven stores throughout the world are franchised. This provides to strengths for the
organization – the first being that they can continue to grow the number of outlets throughout the world
without having significant capital requirements, as the franchisee is typically responsible for the setup
costs of the outlet – and the second advantage being that the stores are run by motivated individuals who
have a profit incentive for the store to perform well.
DIVERSITY OF INCOME

Because the overall chain of 7-Eleven operates in multiple countries, the parent company has essentially
diversified its income streams across multiple markets. While this can also be a weakness, it also
provides a strength of stability of income as a downturn in one particular country is unlikely to impact their
overall financial results to a significant extent.

Weaknesses

HIGH RENTAL COSTS

Due to the need to locate the 7-Eleven outlets in very convenient locations, they are likely to incur higher
rental costs as a result. This higher operating cost structure will mean that they will need to adopt a price
premium approach. There are some consumers who are happy to pay a little bit more for convenience
and speed of purchase, however other budget-conscious consumers a more price sensitive.

HIGH STAFF COSTS

Similar to the high rental costs above, because the store operates on a 24/7 basis in some locations, this
type of retailing operation is likely to have a higher ongoing operating cost structure. As a consequence of
these higher costs, 7-Eleven will be required to have higher price offerings in order to protect their
margins.

FRANCHISEES

Although the overall franchised model is a strength as indicated above, running a large team of
franchisees throughout the world is also a weakness. This is because it removes some element of direct
control of the day-to-day operation of each outlet and passes it to the franchisee. In addition, a
management team is required to recruit, train and monitor the various franchisees, which also adds to the
overall cost structure on an operational basis.

Opportunities

CONTINUED MARKET DEVELOPMENT

As with many chains of small retailers, one of the obvious ways to grow their business is through market
development. This means increasing the number of stores they have in existing markets and cities and
increasing the number of countries that they operate in. While there is potential to cannibalize sales of
existing outlets, much of this concern is passed to the franchisee and does not necessarily affect the
parent company.

INCREASED PRODUCT OFFERING

In many of the 7-Eleven stores, there would be physical capacity to increase the product range and
offering. This provides the opportunity of being able to offer a greater selection of both physical products,
as well as services, such as ATMs, cellphone cards, and perhaps even car insurance. Certainly in some
countries, 7-Eleven has expanded into offerings of wine, beer, fuel, ATMs, coffee, donuts, pizza,
sandwiches and so on.
EXCLUSIVE PRODUCT OFFERINGS

7-Eleven has managed to form some strong relationships with key manufacturers that have strong
brands. An example here is Gatorade, where certain flavors are only offered through 7-Eleven stores.
This has advantages to both of the strategic partners, and is something that will broaden the range of
benefits that 7-Eleven delivers to its consumers.

CO-BRANDING LOCATIONS

7-Eleven could expand their geographic coverage through co-branded outlets with other significant retail
offerings. For example, they could partner with a coffee chain or a sandwich chain and set up a co-
branded store – where both stores operate independently but out of the same location. This has the
advantage of attracting more consumers, who are possibly less reliant on the convenience aspect, and
are likely to buy from both businesses over time.

Threats

SUPERMARKETS MOVING TO 24/7 HOURS

In some parts of the world, major supermarket chains have adopted a 24/7 operating system. It is
common for most major supermarket chains to have extended hours. This erodes 7-Eleven’s natural
competitive advantage of having extended shopping hours. This is a significant threat to 7-Eleven over
time, as they would not have the low cost structure required to compete effectively on a price basis with a
major retail chain, such as Walmart for example.

SUPERMARKETS MOVING TO ONLINE DELIVERIES

Some consumers are adopting the system of ordering their groceries online and then having them
delivered. Although this requires some pre-planning, it does also offer significant levels of convenience to
organized consumers, which does represent a threat to 7-Eleven’s convenience-based competitive
advantage.

SECURITY

Because 7-Eleven is a convenience store that handles cash and may be open on a 24/7 basis, it is
always likely to be a target for theft and armed hold-up. Obviously the chain has put in various security
measures in different parts of the world, including video cameras, safes, and window barriers and so on.

SHOPLIFTING

Like most retail stores, 7-Eleven will have the continued threat of minor shoplifting and stealing. In some
locations, these stores operate on a lean budget and only have minimal staff, which presents the
opportunity for some consumers to occasionally shoplift. Like with the security threat above, video
cameras may assist in this regard.

https://www.marketingstudyguide.com/example-swot-7-eleven/

INTERNATIONAL REQUIREMENT
Submit Franchise Application

Prospective 7-Eleven franchisees must submit a franchise application. Applications are available on the
7-Eleven website. Before submitting a request for an application, 7-Eleven asks four questions about
your age, residency, experience and credit score.

Ensure Age and Experience

Applicants must be at least 21 years of age to be eligible to become a franchisee for 7-Eleven. In
addition to an age requirement, 7-Eleven prefers that their franchisees have retail, management or
customer service experience with a company within the United States.

Reveal Financial Standing

7-Eleven expects its franchisee to be in good financial standing. Applicants need to have a credit score
of at least 700 and cannot have filed bankruptcy within the last seven years.

Confirm United States Residency

Although 7-Eleven doesn't require applicants to be United States citizens, they do require applicants
provide proof that they have permanent residency in the United States. If you cannot provide proof,
your application for a 7-Eleven franchise cannot be approved.

Interview With Sales Manager

If your initial application is accepted, 7-Eleven will contact you to schedule an interview with one of their
sales managers. The sales manager will review the 7-Eleven franchise program requirements, as well
as The Franchise Disclosure Document. Franchise, an online resource for individuals interested in
franchises, cites that there are 23 categories of information franchisers must provide potential
franchisees before the final franchise agreement is presented for signing.

Take Tests And Assessments

Prospective franchisees are required to complete a franchise assessment test and a franchise
disclosure test before moving onto the next phase of the application process. Those who pass the
assessments can move forward to selecting a store.

Pick a Store

The location of a business is important to its success, so 7-Eleven shows prospective franchisees
potential locations in their areas. You can visit each available store to get an idea of surrounding
businesses and the community.

Create Business Plan And Budget

Whether you own a franchise or build a business from the ground up, business planning is an essential
step in the process. 7-Eleven works with prospective franchisees to develop a business plan and a
budget for their businesses. With a business plan and budget in place, the next step is a final interview
with a manager in your area.
Sign Agreement

One of the final steps in becoming a 7-Eleven franchise owner signing the franchise agreement. You'll
also get guided through the process of applying for necessary licenses and paying franchisee fees.

7-Eleven requires franchisees to pay a one-time initial franchise fee, which may range between
$50,000 and $350,000. The fee is based on location and the previous gross profits of the location, if
applicable. The initial fee includes a down payment on supplies, inventory, permits, licenses, bonds and
startup cash for the register. Additional one-time fees ranging from $10,000 to $40,000 may be added
for locations that have gas stations.

Franchisees who elect to purchase stores from existing owners, must pay the fee to the owner, as well
as 7-Eleven's franchisee fees.

After the initial one-time fee, you pay royalties based on your store's gross profit. The calculation is net
sales receipts minus the wholesale costs paid for the merchandise sold.

Get Trained And Hire Staff

7-Eleven provides franchisees with training to help them operate, manage and market their businesses.
After your receive training, you can begin to hire and train staff for your store.

https://smallbusiness.chron.com/7-eleven-franchise-requirements-3941.html

Company’s Policies

Below are policies which support PSC’s aim to strengthen practices of good corporate governance within
the organization.

Board Diversity

The Corporation shall embrace board diversity, as much as practicable, which is not limited in terms of
age, gender, culture, skills, competence and knowledge. As a matter of practice, there are 2 female
directors and the directors of PSC have diversified business experiences in retail, finance, accounting,
investment, banking, property, IT & communications.

Dividend Policy

PSC considers the benefit of its shareholders as one of its priority management policies. It aims to sustain
revenue stream and progressive growth to further enhance shareholder value. PSC shall continue to
return capital to shareholders through a sustainable dividend policy. Effective 2015, the Company intends
to pay at least 20% of annual net profits by way of cash dividends. This considers future capital
requirements and potential growth opportunities. The Board regularly reviews the dividend policy,
including the frequency of distribution, taking into account all of the above.

Business Conduct or Ethics

Whistle-blowing (effective Oct. 1, 2013) – The policy applies to all employees of PSC and its subsidiaries,
service providers and suppliers, their agents and employees. It encourages the use of PSC’s internal
mechanisms for reporting whistle-blowing matters in a responsible and effective manner. The main
objective of the Whistleblowing Policy is to establish the proper channel for reporting of violations of the
Code of Conduct and Business Ethics and other related policies and procedures. An independent
committee known as the Committee on Conduct is tasked to handle reports of such violations.

Illegal/unethical conduct shall be reported in writing either anonymously or otherwise depending on the
whistleblower’s discretion. Modes of reporting can be through a letter, e-mail or other means established
by the company. All reports are treated with utmost confidentiality. To report an incident any person may
access the PSC Website and accomplish the form in the link below
http://form.jotform.me/form/51722732610447 . The Committee on Conduct shall review the report of the
whistleblower and shall evaluate the merits of the complaint according to circumstances, time of reporting,
evidence, violation of procedure and policy. The whistle-blower shall be informed of the decision of the
Committee. Appropriate action shall be taken against the persons found to have committed any
illegal/unethical conduct. PSC provides appropriate protection from retaliation as provided in this policy
and in the PSC’s Employee’s Handbook.

Insider Trading (Trading Block-outs) (effective January 1, 2013) – Policy restricts the trading of shares by
PSC directors, executives, officers and employees who possessed material non-public information from
taking advantage of the same, to the damage of the Company and the investing public. Covered persons
are prohibited from trading within five (5) trading days before and within three (3) trading days after the
submission of structured and non-structured disclosures. Any transaction involving corporate shares done
must be reported to the Corporate Secretary within three (3) calendar days from the trading day.

Conflict of Interest (effective August 1, 2011) –To safeguard transparency and fairness in all its corporate
dealings and at the same time to see to it that all transactions uphold the best interest of the Company, all
employees are required to dissociate themselves from any engagements that may compromise the
company’s interest and should there be any appearance of conflicting interest, to disclose the same to
proper authorities in the Company.

Anti-Corruption Programs and Procedures- PSC’s Code of Business Conduct and Ethics was drafted to
strengthen its commitment towards Corporate Governance and to provide a thorough guidelines for
actions of employees. In this regard, it developed policies on the following to uphold ethics in business
dealings and transactions: 1. Limitations on Participation in Company Sales Promotion, 2) Conflict of
Interest ,3) Employment, Placement and Transfer of Relatives, 4) Foreign and Local Business Travel, 5)
Employee Promotion for Section Managers and Above & 6) Whistle-Blowing. With these policies set in
place, employee are informed and required to follow the rules and regulations both from the government
and from the company and to steer clear from any covert or overt acts of bribery. They are also advised to
avoid solicitation and acceptance of gifts of high value (usually Php 2000 up) from business partners
and/or suppliers. Rules and guidelines in granting travel allowance and/or reimbursement of expenses
incurred for official business trips made locally or abroad are also provided. Promotion of employees to
Section Managers and above are also standardized. In addition, a Whistle Blowing Policy was set up to
provide channels for reporting of violations of the Code of Conduct and Business Ethics and the
mechanism for its investigation and appropriate action. PSC is also a signatory to the Integrity Pact and a
participant in Integrity Summit Fora.

Related Party Transactions (effective November 1, 2004) – Policy on RPTs ensures that all company
dealings are done at arms’ length basis, that is, these transactions are priced in such a manner similar to
what independent parties would normally agree. All transactions involving related parties require
disclosure in the audited financial statement. On the other hand, all related suppliers are mandated to
undergo accreditation and approval by the Purchasing Committee. The Audit Committee, chaired by an
Independent Director, assists the Board in reviewing RPTs to make sure that they are consummated with
only the best interest of the Company in mind.

Material Related Party Transactions (effective October 24, 2019) – The policy establishes the review,
approval and reporting of Material Related Party Transactions (MRPT) which may be entered into
between or among PSC or any of its subsidiaries, affiliates, directors, officers and other related parties,
taking into account its size, structure, risk profile and complexity of operations. The policy also sets the
materiality threshold for MRPT.

Material Related Party Transactions Policy

Policy and Data Relating to Health, Safety and Welfare of Employees – We value our employees and
their contribution to achieving the corporate objectives. We respect their rights to self-organization, safe
working conditions and work-life balance. Compensation and incentives are determined on the basis of
annual performance and achievement of targets. Training and development programs are regularly
provided across all levels. Employee satisfaction survey for all position levels are being conducted
annually.

As of December 31, 2018, the Company has a total of 3,166 direct hires and augments its temporary
needs during peak hours or season in the stores and the support services units with cooperative
members. There is no existing labor union in the company and collective bargaining agreement. There is
a PSC Employees’ Council which communicates to management the employees concerns. There has
been no strike or threat to strike from the employees for the past three years.

The Company provides supplemental benefits or incentives to its employees such as: retirement benefit
plan, health card group life and and accident insurance plan, various employee programs and recognition
of top performing employees and service awards among others.

Recognizing the need of employees for growth, training and development programs are regularly
provided by PSC across all levels. For Senior Management and Officers, the company conducts a
Leadership Academy & Mentor’s Leadership Training Program with the objective in line with the
Company’s succession planning program. In-house trainings on leadership skills, products, basic
negotiation, change management, retailer initiative and basic operating and quality assurance procedures
are also provided by the Company to employees. These are offered periodically based on annual training
calendar every month or quarterly. In-house trainings are designed to augment and develop the
employees skills and competencies. Below is the list, schedule and the number of participants of 2018
trainings.

TRAININGS CONDUCTED SCHEDULE # OF PARTICIPANTS

A. Execution Level

1. Skills Training for Operations Management Trainee Program (OMTP) Monthly 1591

2. Product Training As requested 1312

3. Quality Assurance Certification As requested 2348

B. Specialist Level

1. Area Manager Training Program Quarterly 86

2. Leadership Training 3 courses / As scheduled 530

3. Basic Negotiation Skills Quarterly 20

4. Training the Trainers Every 2 months 25

6. Retailer Initiative Quarterly 23

8. New Employee Training Program (NETP) As necessary 43

To know more about our in-house trainings and wellness programs for employees, visit the following links:

In-house trainings

Employee Welfare Program

Safeguarding Creditor’s Rights

Reportorial Compliance (effective January 1, 2014) – Seeks to ensure that reportorial compliance reports
required by the Securities and Exchange Commission, Philippine Stock Exchange (PSE) and other
regulatory agencies are submitted on time for eventual disclosure for the benefit of the investing public. It
establishes among others a mechanism for close coordination between concerned departments in the
preparation, publication and submission of the said reports and other disclosures of vital corporate
information.

Suppliers/Contractors Selection Practice

Accrediting Suppliers of Non-Trade Goods and Services – By requiring suppliers to undergo a stringent
accreditation process, PSC strives to ensure that non-trade goods and services to be purchased or used
are of good quality yet geared towards cost reduction efforts of the Company. Quality of the goods and
services, pricing and trading terms, payment conditions, and distribution channels are some of the criteria
set by this policy for accreditation of suppliers.
Those undergoing the accreditation process must also maintain the same standard and quality of non-
trade goods and services they will provide throughout the duration of the accreditation process.
Accreditation is valid for one (1) year from date of acceptance; thereafter supplier/s may file for re-
accreditation.

Food Suppliers Processing Plant Evaluation and Accreditation (effective November 15, 2004) – As a
retailer, we strive to provide fresh and quality food. This policy achieves this by subjecting all suppliers to
regular inspection by 7-Eleven buyer/merchandiser Manager and a quality control specialist. A supplier’s
processing plant is evaluated based on standard requirements and criteria such as good manufacturing
practices, sanitation, and product quality control.

Guidelines on Food Processing Plant Audit for 7-Eleven Inspectors (effective November 15, 2004) –
provides for the sanitary requirements, food standards and quality control procedures for food processing
plant suppliers.

Customer’s Welfare

To maintain customer loyalty and retention, PSC focuses on its customers by providing excellent
customer service. It also continues to improve the quality of products by providing a variety of its offerings
to meet consumer demands. It constantly innovates its in-house brands and products to cater the needs
and wants of consumers by taking into consideration the season when to offer.

For 2016, PSC adds more Filipino favorites in its assortment for meals such as Pork Sinigang and Pork
Binagoongan for Chef Creations, Shortganisa, and champorado among others. This provided customers
a wider array of choices for their on the go meals. The company continuously offers different promotional
activities and events. In addition, PSC also launched CLIQQ Messenger. Through this, customers can
register their mobile numbers, activate their account, update their points and redeem rewards without the
need of downloading the CLIQQ Application.

PSC also engages a third party provider that conducts a Mystery Guest Program, to assess store
performance as including customer service. The third party rates stores cleanliness, product quality, store
image, assortment, and customer service. As of Dec. 2016, PSC had an overall score 88%, with product
quality and cleanliness having the highest rating.

Customer concerns are also address through PSC’s customer service hotline which is open for 24 hours
or through the PSC website www.7-eleven.com.ph/customer-care where customers can relay their
questions, concerns or comments by filling-out the form provided. Customers may also e-mail
customercare@7-eleven.com.ph to relay their concerns.

Rendering Customer Service (effective April 1, 2003) – requires all store employees to provide customer
service based on the standards set in the store operations manual. The policy provides for sanction and
disciplinary actions in case an employee does not comply with the requirements in the manual.
The policies briefly described above are available for viewing and downloading through PSC’s intranet
portal.

Practices

PSC provides new directors with copies of PSC CG Manual, corporate documents and information, and
policies. It conducts a business overview and provides exposure tour of 7-11 stores and trade check of
other retail business formats. It also provides recent trade analysis or industry benchmarkings together
with recent industry surveys. This is in addition to the CG training required each year by the SEC. The
outline of this program can be viewed here:

Orientation Program for New Directors

Furthermore, PSC also provides continuing education on Corporate Governance (CG). Over the years,
the board of directors and key officers have attended several CG trainings.

Recognition and Awards

PSC, together with its subsidiaries and key officers, has received recognition for its good governance
practices. We view these awards as a reminder of our responsibility to our stakeholders to sustain the
company’s growth and to further develop our governance practices guided by the principles of fairness,
accountability, integrity and transparency.

https://www.7-eleven.com.ph/corporate/corporate-governance-head/companys-policies/