INSTITUTE OF PROFESSIONAL EDUCATION AND RESEARCH

BHOPAL

ACADEMIC YEARS 2020-2022

ASSIGNMENT ON ORGANIZATIONAL BEHAVIOUR

TOPIC- “Report on Organizational Issues faced by Managers.”
MBA 2ND SEMESTER
Group – 12
Section-3

Submitted to- Submitted by -(Group 4)

Dr. Paramjeet Singh Shilpi Agarwal

Shiva Singh

Shivam Khare

Shivendra Singh Delmiya

Shreyanshi Shukla

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 OBJECTIVES OF THE REPORT

The objective of conducting this field assignment is to know the Behavior

pattern of different managers on organizational context regarding its
subordinates, issues and challenges.

A questionnaire is being made which carries information about the manager and
subordinates he is dealing with. It also carries certain information which is
personal along with professional.

This will give us idea about how is the relationship between managers and
employees also what are the way they gather to do meetings is it formal or
informal.

Some Major points in the questionnaire are….

Resolution of Conflicts,

How they give motivation to the employee

How do they communicate?

How frequently they meet

What they think that makes manager successful

And what are the major issues they face in organization and so on.

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MANAGER- 1
Name: Amardeep Jain
Designation: Store Manager
Email id: jainsuperbazaar@gmail.com
Telephone no: 0755 2533909
 Job profile
 Roles & Responsibilities
 No. of team members-
 Age
 Years of Experience
 Tenure in Current Organization
 Competence of subordinates
 Peers & superiors
 Frequency of face-to-face
interaction
 Teaming efforts
 Group dynamics
 Conflicts
 Resolutions of conflicts
 Motivating team
 Communicating with team
 Formal meeting
 Informal communication
 Absenteeism
 Groupism
 What makes successful managers
 Work- Personal life balance issue
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Involves customer handling, taking updates from
workers for order, and setting the MRP of local
product.
Managing the staff, customer and to check quality
of product.
25
39 Years
19 Years
7 Years
Ashok Jain (Owner)
Often interact with employees for different works
i.e., related to packaging, received order from
agency etc.
It’s rarely happened between employees.
Understand the problems of employees and
provide a solution regarding the issue. If male
employee behaves inappropriately with the female
employee then their will clear exit for him
Frequently communication related to customer
problem, packaging, price updating and for orders
which is going to finish.
Managers gives about sales details to the owners
and to meet CA along with owner.
Happen with employees, the transportation
employee and with customers of due payment.
Half day on Sunday and when there is a family
function or demise.
Do any work irrespective of your position because
you will learn something from that and to keep
update with market rates and compare
accordingly.
So much dedicated to the work because of this I

 Most difficult people issue as
manager
MANAGER- 2
Name: Manoj
Designation:
Manager at
Email id:
purohit.manoj.bank@gmail.com
Telephone no: 9425027815
 Job profile
 Roles & Responsibilities
 No. of team members
 Age
 Years of Experience
 Tenure in Current
Organization
 Competence of subordinates
 Peers & superiors
 Frequency of face-to-face
interaction
 Teaming efforts
 Group dynamics
 Conflicts
 Resolution of conflicts
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got tired and unable to go with the family
during the weekdays.
Conflicts among employees and competitors.
Kumar Purohit
Assistant Branch
BCC Bank
Assistant Branch Manager.
Coordinating and directing regular operation
functions of the branch.
10 Staff members.
54 Years
30 Years
30 years
Highly Competitive.
Supportive and dedicated towards the task.
On Daily Basis.
Cooperation, Support and active participation.
Determined, punctual and Helpful.
Rare
Organizing a meeting.

 Motivating team
 Communicating with team
 Formal meeting
 Informal communication
 Absenteeism
 Groupism
 What makes successful
managers
 Work- Personal life balance
issue
 Most difficult people issue as
manager
Bonus on extra hours working and increment
in salary on performing government duty.
Through meetings and calls.
Weekly.
When needed, through face-to-face interaction.
Linked to Salary deduction.
No groups as such.
Effective communication to the staff, motivator,
organizing meeting time to time and strategic
planning.
No
Keeping staff engaged and supervising customer
service.

MANAGER -3
(Government Sector)

Name: ASHOK
MALVIYA
Designation: Zonal
Manager
Email id:

ashokmalviya@sbi.co.in
Telephone no: 9425375663

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 Manages a daily work by its employees,
 Job profile allocation of word and to manage a
branch.
Efficient use of employees and assign
 Roles & Responsibilities
work to the employees as per their ability.

 No. of team members 50 Branches.

 Age 52 Years
 Years of Experience 32 Years
 Tenure in Current Organization 30 Years
 Competence of subordinates High.
 Peers & superiors Supportive and Motivating.

Usually, every 15-20 days and sometime

 Frequency of face-to-face interaction
depending on the superior orders.

Different types of people some give their 100%

 Teaming efforts
and some give excuses.
 Group dynamics Hard working and supportive.
 Conflicts Yes, at times.
Through Normal Communication, Guidance
 Resolution of conflicts
and Motivation.
 Motivating team. Using Gifts and Appreciations
 Communicating with team Usually through Mails and Digital Media.
 Formal meeting Monthly for defining Objectives and Targets.
 Informal communication Not Much.
 Absenteeism Yes, solved using warnings.
 Groupism A bit.
Strategic Planning, Well controlled and
 What makes successful managers
Effective Communication.
 Work- Personal life balance issue No.
 Most difficult people issue as Conflicts among team Members and sudden
manager Absents.

MANAGER- 4 (Female)

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Name: Mrs. Deepika Malviya
Designation: Manager
Email id: technovibes66@gmail.com
Telephone no: 8889856686
Graphic Designing, Client Handling, Direction Classes
 Job profile
and Management.
Designing, Client Handling, Direction Classes and
 Roles & Responsibilities
Management.
 No. of team members 15

 Age 30 Years.

 Years of Experience 5 Years.

 Tenure in Current
5 Years.
Organization
 Competence of subordinates Moderate.

 Peers & superiors Supportive

 Frequency of face-to-face
Weekly with the Boss and daily with the subordinates.
interaction
 Teaming efforts Good coordination and cooperation.

 Group dynamics Team Work and Smart Work.

 Conflicts Few as it is a technical work.

 Resolution of conflicts Through Normal Communication.

 Motivating team Through Competitions and Rewards.

 Communicating with team Daily

 Formal meeting Monthly.

 Informal communication In Higher Management only.

 Absenteeism Usually on Emergencies.
 Groupism No groupism.

 What makes successful Hard work as well as good networking and

managers communication skills.

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 Work- Personal life balance
Neutral.
issue
 Most difficult people issue as Homogeneous product competitors and
manager conflicts between key employees.

MANAGER – 5

Name: Mrs. Rajeshwari Chauhan

Designation: Manager
Email id: rajeshwarichauhan@canarabank.com
Telephone no: 8815213120
Manages a daily work by its employees, allocation of
 Job profile
word and to manage a branch.
Efficient use of employees and assign work to the
 Roles & Responsibilities
employees as per their ability.
 No. of team members- 18
 Age 25
 Years of Experience- 4.5 years.
 Tenure in Current
2.5 Years
Organization-
Work should be completed within a time given by
 Competence of subordinates
managers and after that it should be recognized.

 Peers & superiors- Pawan Kumar Jha (Chief manager)

According to work, especially when the work will not

 Frequency of face-to-face
complete without a manager on an average 5 times a
interaction
day.

Controlling office allocated work according to need

 Teaming efforts then we sum up at a place and divide the accordingly to
complete the goal.

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 Group dynamics Corporative and hard working

It happens when allocation of the work not

 Conflicts-
divided equally with subordinates.

First, we observe that the issue is right or not because

 Resolution of conflicts sometime the issue was not. appropriate. If the issue is
correct the proper resolution should be taken.

We started our day with our branch culture by a daily

 Motivating team- meeting of 15 minutes to do the maximum work
allocated to employees.

 Communicating with team- On an average 5 times a day.

Twice a month for problem solving faced by an

 Formal meeting-
employee.

Frequently issues related to customer, employees and

 Informal communication -
software related.

Before going on holiday, we decided which employee

 Absenteeism
leave is more important than others.

 Groupism Low
 What makes successful
Stress handling and managing people effectively.
managers
If we had a function at home or any other event and we
 Work- Personal life balance want to early and if there is a lot of work so we have to
issue go late to home because we can’t share the protected
information to the subordinates

 Most difficult people issue as The most difficult issue is a problem facing by a
manager- customer of SMS alert services and server issue.
CONCLUSION

All the managers were very Co-operative and provided the information
which we wanted. Similar procedure was followed to deal with
absenteeism.

Mostly the managers didn’t change their organization. All managers said
the conflicts were rare and subordinates and seniors were highly

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 supportive which we doubt is the reality. We also came across the
challenges that they face as a manager.

Every manager has different risk involved depending upon the roles and
responsibilities. Almost all the organization has competitive subordinates
which are very supportive and like to work in team. They usually
encounter the issue of groupism which they solve through breaking the
group.

Issues like Groupism, Lack of Team work and cooperation is the certain
areas where manager has to work continuously.

Rewards and Incentives acts as motivation in maximum cases but some

work for Pride and Recognition.

All the managers told that to be a good manager, you need to be co-
operative and should have good command over the team in order to
obtain the organizational goal effectively and efficiently.

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