Tech Bid

Indian Oil Corporation Limited (MD)
Tender No.: HCC/OPS-04/PT-169/2018-19

Centralized vehicle tracking and management system (CVTMS) as a Managed Service in
OPEX model for Tank Trucks under contract of IOCL for a period of five years
INDIAN OIL CORPORATION LIMITED

(MARKETING DIVISION)
INDIANOIL BHAVAN
G-9, ALI YAVAR JUNG MARG
BANDRA (EAST), MUMBAI – 400 051
MAHARASHTRA, INDIA
T E CHN I CAL / COMM E RCIA L B I D
TENDER NO : HCC/OPS-04/PT-169/2018-19
E Tender Id :2019_MKTHO_89374_1
Development / Customisation, Supply, implementation and Maintenance

of Centralised vehicle tracking and management system (CVTMS) as a
managed service on OPEX model for POL Tank Trucks under contract with
Indian Oil Corporation Limited.
Page 1 of 124

INDEX
Sl Contents Annexure Page No
Part A: TECHNICAL BID DOCUMENT
1 Notice inviting e-tender 4

A
2 Checklist of documents to be submitted 21
B
3 Scope of work & Technical specifications 23
C
4 Special Terms & Conditions 46
D
5 Payment E 58
6 Price Adjustment for Delay in Delivery of Work and / or
Services F 61
Part B: COMMERCIAL BID DOCUMENT
1 Statement of Credentials
G 63
2 Proforma for applicability of MSME
H 64
3 Declaration on Details of Relationship with IOC’s
Directors I 65
4 List of Directors
J 70
5 Declaration of Blacklisting/Holiday Listing
K 72
6 Declaration regarding non tampering of documents 74

L
7 Proforma for RTGS payment 75

M
8 General Terms & Conditions 77
N
9 Confidentiality and Non Disclosure Agreement 99

O
10 Proforma for Integrity Agreement 106
P
Page 2 of 124

11 114
Proforma for Bank Guarantee for EMD Q
12 Proforma for Bank Guarantee for Security Deposit R 116

13 Proforma for Declaration cum Indemnity 118
S
14 120
State Office Wise list of IOCL supply locations T
15 Political state wise IOCL GST Registration details 124
U
16
Special Instructions to bidders for participating in e- Attached
tendering separately
17 FAQ’s –online EMD facility in IOCL e-tendering Attached
separately
Format for acceptance of tender terms and Attached

18
conditions separately
PART C: PRICE BID
Attached
separately
Page 3 of 124

ANNXEXURE - A
NOTICE INVITING E-TENDER (NIT)
Indian Oil Corporation Limited, Mumbai (Marketing Division), Contracts Department,

IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai – 400 051, Maharashtra,
India (“IOCL”), hereby invites electronic bids through its e – Tender portal for execution of
the work titled “Development/Customisation, Supply, implementation and
Maintenance of Centralised vehicle tracking and management system (CVTMS) as a
managed service on OPEX model for POL Tank Trucks under contract with Indian Oil
Corporation Limited.” in the manner as provided under this tender and other Bidding
Documents (available at: https://iocletenders.nic.in).
1. TENDER NO. HCC/OPS-04/PT-169/2018-19

E Tender Id : 2019_MKTHO_89374_1
2. NAME OF Development/Customisation, Supply, implementation and

WORK Maintenance of Centralised vehicle tracking and management system
(CVTMS) as a managed service on OPEX model for POL Tank Trucks
under contract with Indian Oil Corporation Limited.
3. REQUIREMENT Centralized vehicle tracking and management system (CVTMS) as a

Managed Service in OPEX model for POL Tank Trucks under contract of
4. TENDER FEE NIL being an e-tender
(Rs.)
Page 4 of 124

5. EARNEST
EMD Amount: Rs. 32,87,396/-
MONEY
DEPOSIT(EMD) EMD should be deposited as detailed below:
(Rs.)
 Online EMD payment through Net Banking or NEFT/RTGS
 Online EMD payment through Bank Guarantee
Bank Guarantee as an instrument towards Earnest money deposit shall be

accepted only if amount of EMD is not less than Rupees One Lakh.
a) For detail about process of payment of online EMD, bidders shall

refer “ Special Instructions to the Bidder (SITB) ” and “ FAQs - Online
EMD Facility in IOCL e-Tendering ” documents attached separately
along with the tender.
b) Offline EMD payment through Demand Draft (DD), Bankers Cheque

(BC) and Swift Transfer (ST) shall not be accepted.
c) In case of Bank Guarantee, bidder will upload scanned copy of BG

as exemption document. Original BG shall be sent by the bidders
/bank to Tender Issuing Authority as mentioned in the tender.
d) Original BG should reach to Tender Issuing Authority within 7

working days from the date of opening of technical bids. For the
purpose of receipt of BG, the time recorded in the receipt/DAK
section against receipt shall also be considered as receipt time.
e) Bank Guarantee (BG) for the EMD should be valid upto 7 months
from the date of opening of bids.
f) Only those physical BG instruments found matching with the copy

submitted in the e-portal shall be considered as valid.
g) Bank Guarantee is to be executed by Nationalized / Scheduled Bank

towards EMD and should be valid for 7 (seven) months from the date
of opening of technical bid. If needed, validity of BG should be
extended by the party / Bank. Bank Guarantee should be submitted
as per enclosed proforma only by the Tenderer.
h) If BG towards EMD is submitted in any manner other than aforesaid,

the Tender is liable to be rejected.
Page 5 of 124

i) Such BG should be submitted only in a sealed envelope of the

issuing Bank and should not be in open condition.
j) The name, designation and authorized signatory number of the

bank officials signing the BG should be mentioned with their
signature on the BG. This applies for renewal, amendments and
revalidation of BGs also.
k) Bank Guarantee should be submitted as per enclosed proforma only

by the Tenderer. Such BG should be submitted only in a sealed
envelope of the issuing Bank and should not be in open condition.
If BG towards EMD is submitted in any manner other than
aforesaid, the Tender is liable to be rejected. If the original BG
instrument is not received by the due date and time as specified
above, the bid shall be summarily rejected.
l) Exemption from submission of EMD:
a) Central/ State PSUs and JVs of IOC as per prevailing guidelines

from time to time.
b) Micro & Small Enterprises (MSEs) :
I. As per Public Procurement Policy for Micro & Small Enterprises

(MSEs) Order, 2012 issued vide Gazette Notification dated
23.03.2012 by Ministry of Micro, Small and Medium Enterprises of
Govt. of India, MSEs must be registered with any of the following
in order to avail the benefits / preference available vide Public
Procurement Policy MSEs Order, 2012.
a) District Industries Centers (DIC)

b) Khadi and Village Industries Commission (KVIC)
c) Khadi and Village Industries Board
d) Coir Board
e) National Small Industries Corporation (NSIC)
f) Directorate of Handicraft and Handloom
g) Any other body specified by Ministry of MSME
II. MSEs participating in the tender must submit the certificate of

registration with any one of the above agencies along with their
bid.
III. The registration certificate issued from any one of the above
agencies must be valid as on close date of the tender. The MSEs
who have applied for registration or renewal of registration with
any of the above agencies/ bodies, but have not obtained the
valid certificate as on close date of the tender, are not eligible
for exemption/ preference.
Page 6 of 124

IV. Exemption from payment of EMD shall be allowed to all Micro

& Small parties registered with the above mentioned bodies.
The exemption shall also be irrespective of whether they are
registered for the tendered item and shall be applicable for
procurement, works and services.
A copy of the EMD instrument or exemption certificate in case of

exempted categories shall be uploaded along with clear scanned
copies of required documents to substantiate the claim towards their
credentials along with the tender documents in the appropriate link.
Tenderers not paying EMD or not uploading valid exemption certificate

or scan copy of BG on or before tender submission date and time will
be summarily rejected.
6. DOWNLOAD OF TENDER DOCUMENT FROM https://iocletenders.nic.in
1500 hrs of 03.01.2019 , Indian Standard Time (IST)

a) STARTS ON
b) CLOSES ON 1500 hrs of 28.01.2019, Indian Standard Time (IST)
7. PRE-BID Date & Time :- 1 1 0 0 H r s o f 1 7 . 0 1 . 2 0 1 9 ,Indian Standard Time

CONFERENCE (IST) Venue :-
IndianOil Corporation Limited,
(Marketing Division)
IndianOil Bhawan
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai -400 051.
Queries to be sent to following mail id in advance:

rajeevranjan@indianoil.in
8. DUE DATE AND TIME :

a) Starts from 1500 Hrs of 22.01.2019
SUBMISSION upto 1500 hrs of 28.01.2019 , Indian Standard Time (IST)
OF
TECHNICAL
BID
a) npandey@indianoil.in
b) schowdhury@indianoil.in
Page 7 of 124

b) OPENING
OF TENDERS
1530 hrs of 29.01.2019, Indian Standard Time (IST)
TECHNICAL
BID
WITHOUT
PRICE BID
9 VALIDITY OF Offer shall be valid for 120 Days from date of opening of technical bid. In
BID/OFFER case of requirement, IOCL may seek further extension of the validity of
the offer from the bidders.
PERIOD OF Contract shall be valid for 5 year (excluding the roll-out period).
10
CONTRACT
11 MODE OF You may please note that this is an e-Tender and can only be
TENDER downloaded and submitted in the manner specified in ‘Special
SUBMISSION Instructions to bidders for participating in e-tender’ attached
separately in this tender
VERIFICATION
As the documents are being submitted by the bidders in the tender,
12 OF ORIGINAL
DOCUMENTS: the responsibility of authenticity of documents shall be with bidders.
Technical qualification of the bidders shall be based on document /

credentials submitted by bidder(s) in the tender. Document verification
with originals shall be carried out after opening of price bids.
Recommendation for award of contract shall be made only after
verification of documents with originals of the shortlisted bidder(s).
Since documents are submitted by the bidder(s) in the tender, the
responsibility of authenticity of documents shall be with the bidders
Page 8 of 124

Shortlisted bidder(s) shall be required to present their original

documents to the tender inviting authority within a period of 7 days
from the date of intimation by IOCL. In the event of failure of such
bidder(s) to get the documents verified as per the specified time
schedule, the EMD of the bidder(s) shall be forfeited. In case it is
observed that if any bidder(s) submitted forged documents
/credentials, necessary action for holiday listing of the bidder(s) shall
be carried out including forfeiture of EMD.”
Office Address :
Indian Oil Corporation Limited (MD),
Contract Cell, Head Office, Indian Oil Bhavan,

Bandra (East), Mumbai - 400 051
13 Tenderer is required to be careful in ensuring that copies of all the

requisite documents have been uploaded along with Statement of
Credentials and the statement is correctly filled without leaving any
required information.
Integrity Pact
14 and Names of Details of IEM’s are available in URL:
IEM: https://www.iocl.com/Talktous/IntPact.aspx
Submission of duly signed Integrity Pact agreement, along with

Tender is a mandatory prerequisite for Bids to be eligible for further
evaluation. The Integrity Pact Agreement consists of (1) Covering letter
from the bidder to IOCL and (2) Integrity Agreement consisting of 10
(Ten) articles. Bidders should mandatorily sign and submit the
complete Integrity Pact Agreement consisting of both the Covering
letter as well as the Integrity Agreement consisting of 10 articles in
order to be eligible for further evaluation in this tender. The signed IP
should be complete in all respect and is required to be uploaded in the
e-tender portal along with the Bid. Bid not having the duly signed IP
agreement attached with it will be given one opportunity before
summarily rejected. Partial submission of IP document will also not be
considered.
Contact Manager (Contracts)
15.Person : Tel No. 022-26447275
E mail : rajeevranjan@indianoil.in
Page 9 of 124

16. PRE QUALIFICATION (PQ) CRITERIA:
The intending bidders for this tender should have and mandatorily meet the pre-
qualification criteria as given below:-
(a) Indian firm/Company incorporated as per Govt. of India rules.
(b) Registered as ‘Other Service Provider’ with the Department of Telecommunication,

Govt. of India and certificate valid on the date of publishing the Notice Inviting
Tender.
(c) An experience of having successfully completed similar work contract or continuing

the contract for a minimum of 2 (two) years continuously, in the last 5 (five) years
prior to the preceding month from date of advertisement of the Notice Inviting Tender
(01.01.2014 to 31.12.2018)
Pre-Qualification Criteria
1. EITHER of the conditions set out below must be satisfied by such
prospective bidder.
 At least One order of value not less than Rs. 48,24,79,161/-
OR
 At least Two orders each of value not less than Rs. 38,59,83,328/-
OR
 At least Three orders each of value not less than Rs. 28,94,87,496/-
PROVIDED THAT, for the purposes of satisfaction of any above mentioned

condition, Purchase Orders and / or Work Orders billed in any foreign
convertible currency, the State Bank of India TT Bill Rate for conversion to
Indian Rupees as on the date of opening of the bid will be considered by
IOCL.
In case of Micro and Small Enterprises (MSE), similar work order value
shall be:
 At least One order of value not less than Rs. 410,107,286/-
OR
 At least Two orders each of value not less than Rs. 328,085,829/-
OR
Page 10 of 124

 At least Three orders each of value not less than Rs. 246,064,372/-
For this purpose, “Similar Work” means:
Supply, installation and customisation, route creation and mapping & Geo-
fencing, implementation, maintenance and operation of GPS and GPRS based
Vehicle Tracking System for POL / cargo / goods /material transportation
using commercially off the shelf (COTS) platform OR Client specific Custom
developed platform, in any Oil & Gas company or Govt. / Private Sector
client in any sector.
OR
Telematics Solution / Electronic locking solution for POL / cargo / goods /

material transportation having inbuilt VTS capabilities.
OR
A contract involving Digital/IOT Implementation or ERP integration dealing

with GPS based automation in any Oil & Gas company or Govt. / Private
Sector client in any sector.
For the purpose of evaluation of work order with respect to similar work
definition and value thereof following shall be considered -
a) All work orders mentioned under the similar work definition above,
shall be considered suitable for the definition of similar work and
total value for such work orders shall be considered for this purpose.
b) Similarly, the cases where multiple orders are issued against one
single contract, total value of all such multiple orders shall be
considered provided that one or more items, mentioned under the
similar work definition above, is part of all such multiple orders.
The prospective bidder must submit documents such as Purchase Orders /

Work Orders along with their completion certificates or receipts of payment
and / or bank statements or any other supporting documents which
conclusively proves the completion of the work awarded which is being used
by the prospective bidder in support of the satisfaction of the Pre -
Qualification Criteria. All or any of the Purchase Orders and / or Work Orders
required for satisfaction of the Pre – Qualification Criteria may have been
executed in India or in any other country.
Note:
1. In case of Work Order from Government Bodies/ PSUs - Copies of
Page 11 of 124

Contract Document along with either completion certificates OR duly

Certified copy of bill/Invoice. Copy of contract document may not be
insisted if completion certificate/Bill/Invoice copy specifies detail
otherwise required like Date of PO/contract agreement, contract Value,
Execution Value, date of completion and other requirements if any.
2. In case of Work Orders from Private Parties- Certificate from CA

certifying the value of work done with TDS certificates (where
applicable) OR bank statement shall be required in addition to that
specified in (1) above. TDS Certificates / Bank Statements shall be used
as corroborative evidence only.
3. The completion certificate of the work order should include work order
reference, date of completion & final completed value of work. If,
required, IOCL shall seek additional documents and the bidder is required
to provide same.
4. For work orders following the OPEX model, for ongoing Work Orders total
revenue received against such work order in the last five (5) years prior
to the preceding month from date of advertisement of the NIT will be
counted as completed/executed value of work against PQC and this
should be proved by receipts of payment and / or bank statements or any
other duly authorized document from the customer which proves that the
payment has been made to the bidder from the customer.
5. If similar, Annual Rate Contract (ARC) job has been successfully

completed by the bidder for the originally awarded period, the same
shall be considered as completed works even though such ARC is under
execution on account of extension. It may be noted that the completion
period for qualification under similar work criteria shall be as per the
period specified.
6. Value of completed job inclusive of GST but exclusive of AMC value shall
be used for arriving at Single/Two/Three completed work order value.
2. Audited Annual Turnover of the prospective bidder in any of the last three
(3) financial years, as ending on 31st March, 2018 (i.e. for the financial years
of 2015-16, 2016-17 and 2017-18) should be at least Rs. 11,57,94,999/-
(including taxes). The bidder shall submit duly audited Profit and Loss
Account and Balance Sheets for the same.
In case of Micro and Small Enterprises (MSE), minimum annual turnover

requirement shall be 9,84,25,749/- (including taxes).
For Govt /PSU firms, original letter from Company Secretary certifying the
Page 12 of 124

annual turnover for the applicable financial years may also be accepted.
Original letter will have to be produced at the time of verification of
documents.
Note: Provisional Balance Sheet and P&L account statement will not be
considered for evaluation, even if the same is uploaded
The prospective bidder should submit documents in support of the due satisfaction of
the Pre – Qualifying Criteria. If the prospective bidder fails to submit documents in
support of its satisfaction of the Pre – Qualifying Criteria it may lead to
disqualification of the bidder from the first round or evaluation of the Technical Bid
with Commercial Terms without Price Bid. Only such prospective bidders who satisfy
the Pre – Qualifying Criteria may submit / upload the bids in accordance with the
terms and requirements under the Tender Document.
Notwithstanding any other condition / provision in the tender documents, in case

of ambiguity or incomplete documents pertaining to PQC, bidders shall be given
only one opportunity with a fixed deadline after bid opening to provide complete
& unambiguous documents in support of meeting the PQ criteria. In case the
bidder fails to submit any document or submits incomplete documents within the
given time, the bidders tender will be rejected.
17. TENDER EVALUATION CRITERIA
17.1 Evaluation of Bids:

The objective of evolving this Evaluation methodology is to facilitate the selection of the
most effective bidder to meet the Business requirements of IOCL, as set. The bid would
be first evaluated technically, next on Price. All bids will be technically evaluated by an
Evaluation Committee set up for this purpose by IOCL.
a) Bidders will be evaluated in three (3) stages.
b) In stage 1, Bidders will be first evaluated based on Pre-Qualifying Criteria as defined

under Pre-Qualifying Criteria (PQC).
c) Only Bidders shortlisted in stage 1 shall be evaluated in stage 2 for detailed Techno-
Commercial parameters given below.
d) In stage 3, Price bid of bidders scoring 70 and above in stage 2 (techno-commercial

evaluation) shall be opened.
e) Combined score shall be arrived at by weighing the quality (stage 2) and cost (stage
3) scores as detailed out in the table below in point no (f) below.
f) Stage 2 - Techno-Commercial Evaluation of the bidders shall be done as per the

following criteria as specified in the tender which is based on the documents
submitted.
Page 13 of 124

S. Criteria Max Scale of Marking

No. Marks
1 If the bidder has done projects or 45 A - 45 Marks

is currently carrying out one such
project (as per Pre-Qualification B - 40 Marks
criteria) which involves: C – 35 Marks
A. Supply, installation and

customisation, route
creation and mapping &
Geo-fencing,
implementation,
maintenance and
operation of GPS and GPRS
based Vehicle Tracking
System for POL / cargo /
goods /material
transportation using
commercially off the shelf
(COTS) platform OR Client
specific Custom
developed platform, in
any Oil & Gas company or
Govt. / Private Sector
B. Telematics Solution /
Electronic locking solution
for POL / cargo / goods /
material transportation
having inbuilt VTS
capabilities.
Any Other GPS based solution
C. Digital / IOT
Implementation or ERP
integration dealing with
GPS based automation in
Page 14 of 124

any Oil & Gas company or

Govt. / Private Sector
2 If the offered solution is able to 15 If the offered solution is able to

integrate with any pre-installed integrate with any pre-installed VMUs
VMUs / e-locking system through / e-locking system through standard
standard APIs. APIs - 15 Marks
Or else - 0 Marks
3 If the offered solution is able to 15 If the offered solution is able to

integrate with voice box with real integrate with voice box with real time
time alerts and announcement in alerts and announcement in Hindi &
Hindi & one regional language. one regional language - 15 Marks
OR else - 0 Marks
4 Having Mobile apps for offered 15 If the vendor is having mobile apps for
solution. offered solution -15 Marks
Or else -0 Marks
5 Bidder having technical support 10 Branches in all 4 Regions – 10 marks

centre / office at each region
(E/W/N/S) of India. Branch in at least 2 Region – 5 marks
else – 0 marks
T O T A L 100
b) Evaluation of parameter 1 will be based on Copy of the Purchase Order (PO) / Work
Order (WO) along with successful completion certificate submitted as per Pre-
Qualification criteria along with the bid.
c) Evaluation of parameter nos. 2, 3 & 4 will be through a presentation cum
demonstration by the Bidder(s) to IOCL. The presentation should also cover the
offered solution to IOCL in line with Scope of work mentioned in this Tender.
d) Bidder(s) would be called for a technical presentation, will be intimated after

evaluation of PQC.
e) The technical presentation should be made by proposed team who shall be working
on this assignment with INDIANOIL. A signed copy of the presentation needs to be
submitted on this day for evaluation purpose.
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f) Presentation of the bidders would be evaluated by senior IndianOil Officials. The

marks awarded by the committee shall be final and no representation shall be
entertained by any bidder at any point of time.
g) Evaluation of parameter 5 would require submission of documents having addresses

of Technical support centre / office as per shops and establishment act of respective
State.
h) Price bid of the bidder will be opened for those scoring 70 or above in the
Techno-commercial evaluation.
i) Combined Techno-Commercial and Price Bid Evaluation:
In respect to the bidders who will score 70 and above in the Techno-Commercial
evaluation, in whose case, the price bid has been opened, a combined score shall be
arrived at by weighing the quality and cost scores and adding them as per the formula
mentioned below:
The following methodology will be followed for arriving at the selected party
Combined Score of a Bidder (Bidder A) for Techno Commercial & Price Bid will be:
SA = TA/THigh x 60% + LLow/LA x 40%
Where SA = Combined score of Bidder A
TA = Techno-Commercial Score of Bidder A
THigh= Highest Techno-Commercial Score
LA= Evaluated Bid Price of Bidder A
LLow= Lowest of all evaluated Prices among responsive bids
The bidder with highest combined score shall be ranked H-1 followed by proposals
securing lesser marks as H-2, H-3 etc.
In the following table; technical and price bid evaluation process has been illustrated
below:
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Price Combined Techno-Commercial & Price

Bid Relative Bid Score
Relative
(in Price
Sr. Tech. Tech. Bid
Bidder Rs. Bid
No. Score Score
Lacs) Score Column(v)
60% x
(TA) (TA/THigh 40% x +
(LA) (Llow/LA column(ii)
x 100) Column(vi)
x 100) column(iv)
(i) (ii) (iii) (iv) (v) (vi)
1 A 88 100 600 75 60 30 90
2 B 82 93.18 500 90 55.91 36 91.91
3 C 80 90.90 450 100 54.54 40 94.54
Bidder C is having the highest combined score, thus H-1 bidder and would be given
preference for issuance of the LOA and award of contract.
The proposal securing highest combined marks and ranked H-1 will be provided with LOA and
shall be recommended for award of contract
Tie Breaker: In case, combined Techno-Commercial & Price Bid score of two (2) of more
bidders are identical, then the bidder having the lower price of the two or more bidders would
be considered as successful bidder.
17.2 Evaluation of Price Bid:
 INDIANOIL evaluation committee will determine whether the price bids are complete,
correct and free from any computational errors and indicate correct prices in local
currency (Indian Rupee - INR).
 No counter conditions should be included in price bid. Conditional price bid shall be
summarily rejected.
 IndianOil reserves the right to evaluate the bids based on reasonability and
workability of the offer.
 The Price Bids of technically eligible / qualified bidders as mentioned above in the
Tender Document shall only be opened. The bidders have to quote rates as per BOQ
Page 17 of 124

(Price Bid). After the Price Bid is opened, reverse auction will be carried out based
on lowest quote value. Lowest amount available after reverse auction for each
bidder shall be considered as lowest rate and will be considered for further
evaluation.
 In case, combined Techno-Commercial & Price Bid score of two (2) of more bidders
are identical, then the bidder having the lower price of the two or more bidders
would be considered as successful bidder.
 In case there is a tie again, the bidder with the highest turnover worked out to three
decimal points in any of the last three years as submitted against Turnover criteria
shall be considered as L1 bidder.
 Since the tender proposal envisaged is centralised and unified in nature, the
project cannot be split, so the public procurement policy for micro and small
enterprises (MSE) Order 2012 (policy), a clause for 20 % reservation to MSE
bidders is not applicable.
 Since the nature of the service (CVTMS Solution) is critical in nature involving
public safety in terms of real-time tracking of Tank Lorries carrying petroleum
products and keeping track of and raising immediate alerts concerning all
deviations as per ITDG guidelines, the relaxation for Startups will not be
applicable.
S. Conditions Remarks
No
1 When MSE is H1 100% order to MSE
2 When MSE is not H1 100% to H1 bidder
 Reverse Auction will be done on lowest quoted (price) value inclusive of all taxes
amongst the technically qualified bidders (for whom price bids will be opened). The
lowest amount quoted will be displayed as reverse auction amount and will be offered
for further reduction / modification. The reverse auction will be done on value terms.
 Since QCBS mode of evaluation to arrive at H1 bidder (as explained above) has not
yet been facilitated in IOCL e-Tender portal, the modified quote (after Reverse
auction) of each bidder will be further processed manually to arrive at the
combined score, i.e Techno-commercial score + modified price bid score.
 Based on above H1 bidder (as already explained above) will be decided and the price
quoted by the successful bidder will be back calculated to arrive at the discount
percentage applicable on each line item in the BOQ.
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 After completion of reverse auction process, the quoted price of all technically eligible
Bidders will be further evaluated to arrive at the H1 bidder (Technical Score + Price
Bid score).
 Reverse auction (RA) Procedure:

a) Bidders are informed that Reverse Auction (RA) will be conducted for
finalizing this Tender. Please note that the technically qualified bids as per
techno-commercial criteria enumerated above will be eligible to participate
in the Reverse Auction process in line with IOCL reverse auction guidelines.
b) If there are more than three (3) techno-commercially acceptable bids, bidder
having highest quote will be rejected. In case of more than one highest price
bidder (tie), latest bid received (bidder whose bid is received at the last) out
of all highest price bidders will be rejected.
c) In case of multi-lot auction, item wise highest quote bidder will be
disqualified as per the provision mentioned above.
d) An intimation by mail/SMS shall be provided to the eligible bidders for
Reverse Auction.
e) The lowest price shall be available on the Reverse Auction screen at any
point of time during the Auction process. This displayed price is the
evaluated price bases on which the lowest bid is determined as per
evaluation criteria of BOQ/ Tender Terms & conditions. Accordingly the
bidder will put his quote in the Auction window if he wants to offer the
reduced price considering the evaluation criteria as per Price Bid (BoQ) /
Tender Terms & Conditions.
f) Wherever required, the Evaluation factor/criteria shall be informed to the
bidders before start of RA. In other cases the bidder shall calculate his final
evaluated price as per BoQ or evaluation criteria mentioned in the tender
document and quote accordingly.
g) The overall lowest quote after end of Reverse Auction shall be considered for
further processing.
h) IOCL reserves the right to conduct price negotiation with overall lowest
bidder based on the price quoted in BOQ and RA
 Negotiation with successful bidder
a) Negotiations are not conducted as a matter of routine. However, IndianOil

reserves the right to negotiate with the successful bidder. The successful bidder
shall confirm the negotiations within the stipulated time.
b) Bidder will have to attend concerned office of IndianOil for negotiations as
required, in respect of their quotation without any commitment from IndianOil.
18. Other Points:
1) Tenderers to please note carefully the above schedule for Pre-Bid Conference since all
the clarifications, if any, with regard to Technical/ Commercial conditions shall be given
therein. Tenderers are advised to ensure that their queries must reach by e-mail addressed
to the Contact person as specified in NIT at least two working days in advance for this
purpose. Tenderers may also note that after the clarifications are given against the points
Page 19 of 124

discussed in Pre Bid conference, no further deviation shall be permitted and such
clarifications shall be binding on all bidders. All are requested to attend the Pre Bid
conference.
2) Any Addendum/ Corrigendum / Sale Date Extension in respect of the tender shall be
issued on our website https://iocletenders.nic.in only & no separate notification shall be
issued in the press. Bidders are therefore requested to regularly visit our website to keep
themselves updated.
3) Legal dispute, if any, arising during the evaluation of the tender shall be within the
jurisdiction of local courts at Mumbai.
4) Please visit our website https://iocletenders.nic.in for further details of this tender.
5) Bidders may note that the following are attached separately and uploaded in the e-
tendering portal:
a) Special Instructions to bidders for participating in e-tendering
b) FAQ’s –online EMD facility in IOCL e-tendering and
c) Format for Acceptance of Tender Terms and Conditions.
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ANNXEXURE - B
CHECK LIST OF DOCUMENTS
S.No Details Submitted

Yes/No
1 Duly signed covering letter in the Bidder’s Official letterhead by
authorized signatory with name, contact no., e-mail and seal.
2 Power of Attorney (with Specimen signature) or other proof of

authority, in favour of the person who has digitally signed the
tender
3 Declaration of Blacklisting in the prescribed format

4 Undertaking by the bidder that the bidders thoroughly read the
tender requirements and accept all terms and conditions of the
tender including all corrigendum/addendum issued, if any and agrees
to abide by them in the format in company Letter head.
5 Address of office of the Bidder in India and Address on which
Order needs to be placed.
6 Filled up Declaration
7 Name & Address of Banker and lender
8
Address of office of the bidder within India and the address at
which Purchase Order or Work Order needs to be placed.
9 Scan Copy of EMD (BG) submitted.
10 Legible photocopy of valid registration certificate with
NSIC/MSME (if applicable)
11 Details of work carried out along with Documents such as

Purchase Orders / Work Orders along with their completion
certificates or receipts of payment and / or bank statements or
any other duly authorized document which conclusively proves the
completion of the work awarded in support of the satisfaction of the
Pre - Qualification Criteria.
12 Audited Profit and Loss Account Statement and Balance Sheets for
the financial years, as ending on 31st March, 2018 (i.e. for the
financial years of 2015-16, 2016-17 and 2017-18). The bidder shall
submit duly audited Profit and Loss Account and Balance Sheets for
the same.
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13 Copies of Income Tax Return Acknowledgement for last three

financial years ending 31st March 2018 (2015-16, 2016-17, &
2017-18).
14
Copy of GST registration no., Bidder to confirm the HSN/SAC Code, Tax
applicability as either (CGST+SGST) on intra-state supply or IGST on
inter-state supply, Make and Model.
15 Self-Attested Permanent Account Number (“PAN”) card copy
16 All supporting documents, citations (Filled in as per Annexures).
17 Statement of Credentials
18 Complete compilation of all documents needed for upload in the
Techno-commercial bid
19 Indemnity bond for declaration cum identity

20 Submission of supporting documents for PQ evaluation.
21 Confidentiality and Non – Disclosure Agreement.
22 Filled up schedule of deviation (if any)

23 Certificate of Incorporation
24 All the physical signatures on the Tender Document are dated
25
All annexures are initialed at the lower right hand corner or
signed wherever required in the Tender Document by the bidder or
by a person authorized to sign on behalf of the bidder
26 Quoted prices for the bidding process on a ‘single responsibility’

basis for the performance, such that the total bid price covers all the
bidder’s obligations, duties, roles and responsibilities mentioned in or
to be reasonably inferred from the Bidding Documents in respect of
the Solution and all Taxes thereon. Submitted Price bid.
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ANNEXURE –C
SCOPE OF WORK
INVITATION FOR BIDS

(IFB)
1.1 INTRODUCTION
Indian Oil marketing division is looking for an Integrated & Enterprise level end to end solution
on Centralized Vehicle tracking and Management System (CVTMS) for its entire fleet of POL
Vehicles on a pan India basis. The solution should also encapsulate Geo-Fencing along with
determination of Geo-RTD routes and creating geo-spatial database.
IOCL is already having a vehicle fleet of approximately 26000 Tank Trucks in almost 120
Terminals / Depots plying across nook and corner of the country for delivering petroleum
products to the various destinations namely Retail Outlets, Institutional Customer and on
Stock Transfer to another locations.
IOCL is looking for a contract with the successful bidder for a period of 5 years which can be
further extended for a period of 2 years on need basis. The number of vehicles may
increase/decrease by 15% during the contractual period. Whenever Transportation Contract
expires at a particular location and new contract is finalized, many Tank Trucks under old
contract goes out of contract whereas many new Tank Trucks are inducted in the new
contract. In such a case Successful bidder will have to dismantle the VMUs (vehicle mounted
units) from the TTs going out of contract and fit the same in the new TTs which are inducted
in the new contract. No extra payment will be made for this activity.
The no. of IOCL terminals /depots/Tank trucks are indicative and may increase or decrease &
IOCL does not guarantee any minimum business volume.
The integrated end to end solution will include but not be limited to:
1. Provisioning of Vehicle mounted units (like VMUs, Voice Box) and other essential
equipments.
2. Provisioning of all software applications including Mobile apps for CVTMS solution.
3. Tracking of all the vehicles on a real-time basis along with real-time voice alerts in case of
violations and generation of exception reports / MIS.
4. Hosting of the integrated solution on a cloud environment managed by providers who
belong to Meghraj (Govt. of India) empanelled service providers OR on a cloud
environment having ISO 27001 certified minimum Tier-3 Data Centre located anywhere
within geographical boundary of India, ensuring round-the-clock functioning with 99.9%
uptime / availability. The cloud service can either be on IaaS or PaaS model.
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5. Provisioning of bi-directional data communication between VMUs and the centralized

software solution.
6. Integration with various business systems of IOCL including SAP.
7. Provision for 24x7 support system.
1.2 SCOPE OF WORK
1.2.1 The CVTMS to be implemented and managed for approximately 26000 Tank Trucks and
should cater to following indicative objective and have following features –
1. Providing end-to-end solution for GPS/GSM Module (GPRS Mode) based Vehicle
Tracking System (VTS) on existing about 26000 Tank Trucks plus the additional Tank
Trucks which may be inducted during next five years. Number of trucks may increase
/ decrease by 15% during the contractual period.
These Tank Trucks (IOCL owned, Retail Outlet Dealers owned and Private
Transporters owned) are based and under contract at various IOCL Retail Supply
Locations situated all over India and are engaged in transportation of petroleum
products from various IOCL supply locations (IOCL Depots / Installations) to
destinations (IOCL Retail Outlets / Institutional Customers / other IOCL terminals)
throughout India.
2. De-commissioning and removal of existing Vehicle Mounted Unit (VMU) from the above
mentioned number of existing Tank Trucks.
3. Supply, installation, testing and commissioning of new Vehicle Mounted Unit (VMU)
conforming to IP-67 (Ingress Protection), which includes internal GPS Antenna, GSM
Modem, Microprocessor, Back up internal battery, embedded SIM card etc., on the
number of Tank Trucks mentioned above.
4. Supply, installation, testing and commissioning and Regular Maintenance of on board

Voice Box (VB) i.e. voice announcement (safety related alerts/messages) system in
two languages (Hindi & One Regional Language based on political state) and
integrated with VMU on the number of Tank Trucks mentioned above.
5. Providing violations and exceptions of over speed, route deviation, unauthorized

stoppages, power disconnection/tampering of VMU/VB etc.
6. Providing real-time tracking of Tank Trucks and generating real-time alerts through
Voice Box and SMS/e-Mail/push notification alerts to intended users. The software
solution should be capable of generating visual display of Tank Truck on its route on
real time basis on a map based solution using Survey of India/Google/Map My India or
any other registered and certified GIS maps.
7. Providing 3 axis movement detection of Tank Trucks e.g. harsh braking / sharp
maneuvering, continuous driving, night driving, accidents etc, and transmitting the
alerts to the concerned users.
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8. Arrangement with Mobile Network service provider for procurement of SIM card and
GPRS / GSM connectivity.
9. Providing and provisioning of required hardware / software solution required for

smooth and reliable working of Centralised Vehicle Tracking and management solution
ensuring round-the-clock functioning with 99.9% uptime / availability.
10. Solution to facilitate geo-fencing of Depots / Terminals and Retail Outlets / IB

Premises along with the entire route between the supply location and destination with
geo-coordinates and digitalizing the same in the System for existing as well as new
destinations to be commissioned during next 5 years in different parts of the country.
11. Software solution to facilitate multiple route creation with approval process containing
important land marks such as Toll Points, hotel, school, temple, hospitals, other Oil
Companies Petrol Pumps and digitalizing the same etc. with co-ordinates.
12. Software solution to facilitate Re-verification and maintenance of Geo-routes with

approval process for existing as well as new routes created in the system as per IOCL
policies from time to time.
13. Software solution to have provision for uploading existing routes between source and
destinations (using an agreed format) and further verification of the uploaded routes
through the system.
14. The Software solution should use standard interface / protocol for communicating
with VMU / Voice Box/etc., so that it can also communicate with other allied
hardware devices like pre-installed VMUs / Connected vehicles / e-Locks / Media
Navigation / etc. which IOCL can decide of using in future.
15. Integration of VTS with IOCL existing ERP (SAP) system and/or Supply Location
Automation System (TAS) / Other IOCL Systems as per requirement.
16. Software solution to facilitate data exchange with IOCL systems on a real-time / batch
mode.
17. In case IOCL decides to use VMUs of newer technology replacing the existing through
same or any other business partner, the software solution should be able to integrate
seamlessly without any involvement of additional cost. However, minimum 3 years of
use of the initial VMUs will be guaranteed by IOCL.
18. Providing real time alerts on exceptions / violations through SMS/e-mail/letters to

users.
19. Providing mobile application for VTS system which can be used by Transporters, Retail
Outlet Dealers and IOCL officials. The tenderer shall carry out free maintenance and
modifications required by IOCL, if any during the contract period.
20. Providing customized exceptions report and transmitting reports/alerts through

SMS/E-mail/Letters to all concerned users.
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21. Providing access of system to all users comprising of IOCL officials, RO dealers / IB
consumers / all transporters and other stakeholders. Accordingly the solution should
be robust enough to cater to the number of users about 40000 which can increase by
10% during the contractual period. However, no. of concurrent users will not be more
than 1000.
22. Mandatory positioning of qualified technicians to cater to 120 (at present) IOCL
Supply Locations all over India for day-to-day maintenance of Vehicle mounted
devices.
23. List of IOCL supply locations along with contact address is provided separately as
annexure along with this tender.
24. Providing VTS training to IOCL officials / Transporters / Dealers, at all 120 supply
locations (at present) and other IOCL locations during the entire contract period.
25. Conducting training sessions every six months at each supply locations and other IOCL
offices.
26. Providing system generated monthly VTS uptime reports for payments. Payment will be
released by respective state offices (16 state offices) on receipt and verification of
Bills.
27. Any other allied activities/services required for management of Vehicle Tracking
System.
1.2.2 VTS DEFINITIONS
VTS DEFINITIONS
Geo-fence: a defined area with set of Lat/Longs with respect to a
central Position.
Route Geo-Fence: It is the corridor within which the Tank truck is

authorized to travel from supply location to destination (RO/CO). This
is 60 m wide (30 m on either side of the route).
Supply Location Geo-Fence: There will be 2 or more geo-fence of any

Geo-Fence
supply location. One within 50 m radius of TLF area, others covering
the parking lot.
Destination Geo-fence: 50 m area with respect to the decantation

facility of the destination.
Geo-fence radius should be configurable based on Supply location /

Destination.
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It is a set of latitude / longitude from source to destination i.e. from

Route Depot / Terminal to Retail Outlets / IB Premises and other IOCL
locations. Normally this is the shortest RTKM between two locations.
Diversion of the TT beyond the route geo-fence will be considered as

Route deviation route deviation, provided duration for the same is more than three
consecutive positional data (PD).
Automated IOCL location: Trip start is considered as soon as the

invoice is generated at the supply location.
Trip Start
Non-automated location: Trip start is considered after 30min (should
be configurable) from the invoice generation time at the location.
Once TT reaches destination geo-fence and VTS system receives
Invoice acknowledgement details, load will be considered as
Load Delivered Delivered. However exception report / MIS will be required in cases
where Acknowledgement timestamp is prior to destination geo-fence
reaching timestamp.
Once TT reports back to Supply location geo-fence (TT parking area)

Trip End
for next load after delivering the load at intended destination.
Auto Closure: TT reports back to Supply location Geo-fence (TT

parking area) after delivering the load at intended destination along
with Invoice acknowledgement details.
Trip status Force Closure: Non-occurrence of auto-closure and TT reaches the

supply location geo-fence (TT parking area) again and a new invoice is
generated for the TT.
Open Trip: Non-occurrence of auto or forced closure.
If 2 or more up to 9 consecutive PD received are of same lat/long (up

Stationary / Halt
to 3rd place of decimal) and the speed is zero.
Night Halt 10 PM to 6 AM.
1. Less than or equal to 30 min in a single stretch during the trip

time but not more than 2 hrs cummulatitively during the trip
Authorized Halt time.
Time
2. Lunch Halt – less than or equal to 45 min between 12:00hrs and
15:00hrs.
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Any stoppage beyond permissible halts (Night / Lunch / >30 min) will
be considered as Halt deviation. Cumulative Halt more than 2 hrs
Halt Deviation
during the trip time (excluding lunch and night halt) will also be
considered as Halt deviation.
1. Speed > 60 KM/H continuously for more than 5 min.
Over-speed
2. Speed > 60 KM/H for a duration >= 2min for more than 5 times in a
Deviation
trip.
Positional Data (PD) at every 30 seconds interval will be accumulated

Time Interval for
in one data packet and sent to central server by GPRS mode in 2
Data Transfer
minute intervals
If the lat/long in consecutive receipt of positional samples is changing

Moving
and speed is greater than zero, then it is treated as moving.
If either PD or Health Packets from a Tank truck VMU is not received

VMU Inactive
for a period greater than 24 hours, then it is treated as inactive.
ETA (expected time of arrival) based on real time traffic to be

Load ETA conveyed to destination representative through SMS and also
available visually through the system.
IOCL Invoice Data along with acknowledgement details from SAP will
Invoice Data
be shared with the Vendor on real-time or batch mode.
Online Tracking
Screen Refresh Real-time
Rate
** Note: wherever discrete constant value used above should be configurable in the system.
1.2.3 VEHICLE TRACKING SYSTEM OPERATING PHILOSOPHY

a) IOC undertakes transfer of product from one supply location (source) to destination
(retail outlets / Institutional business premises or to another terminal / depot of IOC)
against delivery invoice / challan. These documents are named as AC-4 or AC-5 in IOCL
terminology.
b) The transfers are carried out through contracted TTs which are registered with some
IOCL supply location.
c) TT tracking should start immediately on generation of Delivery Invoice (AC-4 / AC-5) at
loading / supply location. The Invoice details containing Invoice No. / DateTime /
Supply Location code / TT No. / Etc., will be shared with the Bidder on a real-time or
batch mode (frequency to be decided later).
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d) The entire trip / journey of the TT need to be tracked based on pre-defined routes
already created in the system. Route creation is explained in details under ‘Scope of
Work’.
e) The entire trip is categorized as Loaded and Unloaded trips.
f) Loaded trip starts at loading point (IOCL Supply location) and ends at destination
(retail outlet / IB Premises / other IOCL location).
g) Unloaded trip starts at unloading point - destination and ends when the TT reaches
back at supply location parking area for next load.
h) Exceptions need to be monitored for the complete trip i.e. from source to destination
and then again from destination back to source.
i) Respective Masters like TT master, supply location masters, Customer masters, etc.
will be provided by IOCL.
j) All routes from IOCL supply location to destinations to be created in the system
through a workflow of approval process. This has been explained in details in ‘Route
creation & Mapping’ under ‘Scope of work’.
k) Delivery Invoice details will be available in a staging VTS database of IOCL which will
be used for pulling Invoice details through real-time or batch mode by the successful
bidder.
l) Trip start time will be the time of posting of Delivery Invoice / Challan into the VTS
from SAP system.
m) The moment the delivery challan is generated in the SAP, immediately SAP shall post
the delivery Invoice / challan information to VTS database.
n) The moment TT reaches destination geo-fence and VTS system receives Invoice
acknowledgement details, it is a completion of loaded trip.
o) During the entire trip, positional data for every 30 seconds (configurable) shall be
recorded.
p) Source and destination combination is always unique. However, there can be more
than one route for a pair of source and destination. The system should have provision
to activate two or more routes (configurable) for tracking to take place.
q) Routes are defined between an IOCL supply location and destination.
r) VMU to provide positional data through battery back-up in case DC power from battery
is cut-off.
s) In case no route is defined in the system between a loading and unloading point, then
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system cannot generate route deviation exceptions. However, system shall generate an
exception that no predefined route exists between these loading and unloading points.
1.2.4 Obligations of the Tenderer:

The responsibilities during the entire contractual duration will include the following:
1. Procurement, maintenance and regular upgrades / replacement of Vehicle mounted

devices (VMU), Voice Box (VB) and other allied equipments required for CVTMS
solution.
2. Procurement, maintenance and regular upgrades for all Software licenses like
Database, Geo-Maps, Web Server, etc. All licenses will be owned by the successful
Bidder only.
3. Development, maintenance, regular upgrades and management for Integrated Vehicle

tracking and management solution.
4. Successful bidder to provide service from end-to-end solutions, i.e. installation,

maintenance, operation, route creation & mapping, training on VTMS system,
generation of real-time alerts (including Voice alerts), generation of exceptions /
other reports / MIS through e-mail / SMS / Push notifications for violations as decided
by IOCL.
5. Successful bidder shall use modern Technology platform and employ comprehensive
Cyber Security measures including conducting of regular Vulnerability Assessment and
Penetration Testing (VAPT) through CERT-In certified agencies for ensuring the
Security of the Application during the contract period.
6. Bidder to submit VAPT certificates at regular intervals as decided by IOCL from time
to time.
7. The software solution should be compatible on all standard operating systems like
Windows / Unix / Linux.
8. The software solution should be compatible with standard Database systems as

standardized by IOCL.
9. The software solution should be modular and scalable so as to easily accommodate

new and modified business requirements of IOCL as per agreed SLA and terms and
conditions of this Tender.
10. Making enhancement / modifications in the managed solution as per IOCL’s

requirement from time to time without any financial implication in this regard.
11. Back to back arrangement & management of Mobile service providers required for
maintaining real-time both way Data communication between VMUs and the software
solution to maintain uptime as per SLA.
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12. Successful Bidder shall be the one point contact for IOCL for any issue arising out of
the implemented Software solution / Mobile service provider / Hardware devices
(VMUs/Voice box etc.).
13. The software solution should be able to exchange data (both inward & outward) with
IOCL as per requirement from time to time.
14. Successful bidder shall sign an NDA as deemed fit by IOCL and mutually agreed upon,
for maintaining data secrecy & security, as well as for protecting Intellectual Property
Rights of IOCL.
15. Providing Geo-Information System (GIS) based mapping, Global Positioning System
(GPS) / GPRS (Global Packet Radio Service) based Tracking, Operating and
Maintenance service of VTS for Tank Trucks on real time basis.
16. Commissioning of new CVTMS system including field work, other associated work,
report generation as mentioned above, and scope of work, should be completed
within 8 months from the date of acceptance of PO by the successful tenderer, failing
which compensation charges shall be applicable and recovered (as per agreed
consideration), LOI is liable to be cancelled and new LOI placed on an alternate
tenderer at the risk and cost of the original tenderer.
17. CVTMS solution should be able to remotely upgrade the latest Software / Firmware /
Audio files to the Vehicle mounted units through OTA support.
18. In case of new Tank Trucks being added under contract with IOCL during the
contractual period of 5 years, successful tenderer has to install Vehicle mounted
devices and aliied accessories and implement CVTMS solution for these additional
Tank trucks without any extra financial implication. Only fixed monthly rental charges
will be applicable on this newly inducted tank trucks for the remaining balance period
of the contract.
Tenderers should keep this in to consideration while bidding for this contract.
19. Tenderer should have proper hierarchy structure for resolution of any issues arising
out of CVTMS solution. The structure should be mandatorily provided to IOCL with
Name and designation as part of the bidding documents. The hierarchy structure
should be valid for the entire contractual period.
20. Reliability and capability of the Tenderer:

a) Presence of services of the tenderer across the length and breadth of States / UTs
on Pan India is required.
b) Franchise and dealers or any individuals operating on behalf of tenderer shall not
be considered as offices.
c) The Web Support should be provided for 24 hours basis.
d) Tenderer shall be required to maintain Toll free number and two dedicated
telephone lines /Call Centre / Help Desk/Web Based system to register the
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complaints from IOCL officials and reports have to be generated after attending
the complaint on regular basis.
e) The call centre should be able to respond to queries regarding vehicle location
and other related information by IOCL officials / Retail Outlet Dealers /
Transporter. The help line / call centre will be available 24X7 (including holiday &
Sunday). This Help Line system / service will be evaluated by IOCL. Non-
compliance to this at any point of time during the pendency of contract will
attract compensation charges as mentioned in the Price Adjustment section
(Annexure - F) of Tender. IOCL’s decision will be final in this regard.
21. The Vehicle Tracking System should provide for the following:
a) Minimum 90 days data log (history) on the Server and, therefore, server sizing
be sufficient enough to handle data transferred from vehicle on GPRS network
continuously.
b) The interval for data transmission will be every 2 minute in running conditions.
c) Multi level login facility to be provided with proper authentication and Roles /
privileges.
d) Audit trail: Log of all administration actions as well as all user logins shall also
be maintained.
e) Alarm / Alert on special message from VMU in case of accidents, emergency,

tampering / malfunctioning status of VMU.
f) User friendly log in screen.
g) User role and privilege based customized dashboards.
h) Reports / MIS on various exceptions / violations with regard to vehicle tracking

and deviations on a real-time basis as per IOCL requirements from time-to-
time.
i) Graphical display of the vehicle actual position on a digitized map with

different levels of zoom.
j) Geo-fencing of Retail Outlets / Institutional Customers within a radius of 50

meters from un-loading points.
k) Geo-fencing of IOCL Depots / Installations within a radius of 50 meters from

Tank Truck loading bays / area.
l) Geo-fencing of IOCL Depot / Installation Parking Area within four corners of

parking area.
m) Geo-fencing of routes to be done with a radius of 30 meters from the centre of

the road on either side.
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n) Animated icons in different colors to represent vehicles loaded, vehicle in

motion to be shown in Green and Red color.
o) Display of vehicle registration no. and other details like consignee, invoice no,
date, qty. of product, time left from depot, etc on click of mouse over the
vehicle icon.
p) Graphical display of defined route vs actual route taken by the vehicle on a

digitized map.
q) Estimated time of arrival to be displayed and alerts sent to intended

recipients based on the current speed and traffic conditions through the
system and mobile App.
r) CVTMS should have provision to generate and send details of Unloaded /

Empty Tank trucks reaching back to IOCL supply location Geo-fence (TT
parking area) to IOCL system for generating TT scheduling at IOCL end.
s) CVTMS application should be able to generate Uptime for each TT under a

location on a monthly basis.
t) The entire billing process for settlement of payment and applicable

compensation charges (if any) as per Price adjustment clauses (section 4.0) of
this tender, should get automatically generated through the CVTMS solution.
22. Vehicle Mounted Unit (VMU), Voice Box (VB) & Power Cable Connections:
a) The VMU / VB to be supplied by the tenderer shall have minimum 5 years of life
expectancy from the date of Installations with 5 years warranty. During the
pendency of the contract, in case of any failure of the VMU / VB, the same shall
be replaced / upgraded by the tenderer at their cost.
b) The VMUs to be provided by the tenderer should be of proven design and

performance and its performance has been tested under severe conditions similar
to Indian environment/temperature/road conditions, should have intrinsically
safe, meeting the specification of Petroleum & Explosives Safety Organization
(PESO), Govt. of India.
c) The devices should be capable of getting OTA upgrades of Software / Firmware /

audio files/ etc.
d) The VMU / VB to be provided by the tenderer shall mandatorily meet

specifications of Petroleum & Explosives Safety Organization (PESO), Govt. of
India.
i. VMU / VB shall be installed with tamper resistance cable connection, on top of

dash board near Driver side, inside the Tank Truck cabin.
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ii. VMU should conform to IP-67 (Ingress Protection) casing for environment
protection from dust, water and casing should be closed with tamperproof
uncommon screws.
iii. VMU should be Resistance of Hazardous Substance (RoHS) certified.
iv. The VMU shall have an inbuilt auxiliary battery i.e. to give the power to VMU
during the time of VMU connection from the main of the battery of the vehicle
is cut-off due to safety reasons while the vehicle are in licensed premises
(Inside IOCL Depots / Installation and Retail Outlets/Direct Customer’s
premises). The auxiliary battery should be of chargeable automatically when
the VMU is connected with main battery and should hold at a stretch of 24
(Twenty Four) hours. The auxiliary battery should not generate current more
than 150 milli amps.
v. In case of no GSM connectivity (Dark Zone), the VMU should be able to store
positional data continuously in its internal memory (Min. storage for 3 days)
and should be able to push the data immediately to the Central server on
restoration of GSM connectivity.
vi. The tenderer shall supply activated and embedded SIM card for VMUs.
vii. The VMUs must be ready for use immediately upon installation on the Tank
Trucks.
viii. VMU must be fitted with a tamperproof internal GPS/GSM antenna (no
external appendages) with built-in auxiliary battery for power back up.
ix. VMU should be designed to send appropriate signals / alerts to the server in
case of VMU failure / disconnection, to detect dis-connection / tampering,
bad health of VMU and remote resolution of problem through server to device
communication.
x. In case of any attempt of VMU Tampering / displacement from its original

position of installation the VMU should immediately get de-activated.
xi. The installation of VMU on Tank Truck is to be carried out in such a way so as
to secure the device & power connections (fire resistance cable). Additionally,
any further stipulation advised by PESO to be incorporated.
xii. Power cables connection from/to VMU/VB to Tank Truck electrical system and
Tank Truck body and parts, should be of the highest quality fire resistance
with tamper proof installation.
xiii. The VMU to be supplied and installed has to be designed as vehicle specific
unit i.e. the equipment shall operate only when connected to the Tank Truck
assigned. Re-fixing/re-installation with any other Tank Truck, if required shall
be done on obtaining written advice from nominated officer of IOCL.
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xiv. The installation of VMU/VB should be done as required for automotive grades
of highest safety standard method.
xv. VMU/VB to be fitted with tamperproof high quality screws/glue which should
not be easily taken out.
xvi. The VMU/VB should have power surge protection device e.g. fuses of the
highest standard to take care of excess power generation.
xvii. VMU/VB/Power cables should not cause any damage / fire to Tank Truck,
product inside the Tank Truck, Tank Truck crew, any third party, surroundings
etc.
xviii. Announcement volume through VB should be >90 dB.
xix. It should be mounted with minimal wiring, least spare and at the adjacent to
VMU in driver cabin for easy hearing of the announcements.
xx. It should have the feature for acknowledging alert message receipt from the
VTS.
xxi. Emergency - Have an emergency /panic button within the drivers reach which
when pressed will automatically trigger a phone call to the helpline and put it
on loud speaker. The two-way conversation will automatically get recorded
with timestamp and location marked.
xxii. Some routes may have GPRS network not available for extended duration (say
more than an hour), in those cases communication of location can happen with
GSM updates.
xxiii. Any technical conditions stipulated by Petroleum & Explosives Safety

Organisation (PESO), Govt. of India for installation of the VB are in the
tenderer’s scope
xxiv. The Voice Box (VB) should be provided for audio alerts and on board
announcements. The VB should provide the following alerts/messages –
 Greeting alert with safety messages at the start of the Tank Truck.
 Over speeding including dynamic speed limits on state & national
highways based on Maps.
 Sharp maneuvering
 Passing through Accident prone areas based on Maps.
 Route deviation.
 Continuous driving for more than 4 hours.
 Night driving between 10 PM to 6 AM.
 Any other message/alert.
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(The details for the above will be provided by IOCL at the time of issue of LOI).
e) The tenderer should maintain spare inventory of minimum 5% of VMUs/VBs/Spares

out of the total Tank Trucks at each IOCL Supply Location for immediate
replacement of defective VMU/VB, Installation on newly inducted Tank Trucks or
replacement against defective VMUs at IOCL supply locations at tenderer’s cost.
The cost of maintaining spare inventory for free replacement should be taken in
the unit cost built in. Any VMU/VB needs maintenance / replacement, the same
should be carried out without any additional cost, within 72 hours from the time
of reporting, failing which compensation charges will be levied as specified in
Price adjustment section of this tender document.
f) The tenderer shall provide a copy of technical literature / brochure of all
components deployed / supplied of the proposed solution and copy of warranty
card with supply of each equipment to IOCL supply location. The same shall also
be made available on the VTS portal for download and reference.
g) The tenderer has option to select Pan India service provider for GSM/Mobile
network or region wise/City wise. However, the network service provider should
have maximum connectivity, even in the remote location/on roads/highways/hilly
areas, so as to ensure that flow of data is on real time basis.
h) Procurement of Survey of India/Google/MapMyIndia or any other registered party

certified GIS maps and conducting route creation & mapping with latitude and
longitudes and KMs from Depots to Retail Outlets/Institutional Customers
(including mapping of Toll tax points, important land marks en route, geo-fencing
of Depots and Retail Outlets/IB Customers and providing mapping software for
digitalizing approx. 4,000 new Retail Outlets/Direct Customers and
Depots/Installation, to be commissioned during next 5 years.
i) If available, tenderer has to migrate existing details of RO route maps etc. with
the new system.
1.2.5 Route creation, mapping and approval process
a) Creation of all weather motorable shortest Primary Routes from supply locations to
destinations (Retail outlets / institutional business premises / other IOCL locations).
IOCL will provide supply location wise list of existing destinations.
b) Provision to create 1(One) or more (as per IOCL’s requirement) Secondary route
against each primary route on the requests of authorized concerned officers under
IOCL State Offices.
c) Creation, mapping and further approval of routes to be done through a

configurable workflow process.
d) IOCL State Office co-coordinator (State Office Administrator) will create and
authorize users responsible for creating route requests and further approval process
within the workflow.
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e) CVTMS system should propose primary and secondary routes based on requests
created in the system and the routes to be plotted digitally and shown over Map
based software and required alerts/status to be intimated to the concerned officer
for further acceptance / rejection within the workflow process.
f) The routes created to be shown in a particular format (OP46 format) which will
contain Start coordinates with name, end coordinates with name, Round Trip distance
(RTD KM) and all en-route important landmarks and Toll points. The exact format will
be shared at the time of placing work Order.
g) System should be able to provide all Toll gates along with their existing Toll rates
(applicable for Petroleum Tank Trucks) which are falling within the proposed routes
created by the system.
h) There should be provision to forward all such accepted routes to respective

approver as per workflow hierarchy for final approval.
i) There should be provision to upload existing routes (if available) in the new system
from existing IOCL systems as per IOCL requirement. The existing routes may be
available in different formats. However, the uploaded routes to be verified through
the approval process as explained above.
i) Mandatory Re-verification of 1/3rd available primary routes along with all

important Landmark information including Toll points and its rates on yearly basis so
as to complete the verification of all primary routes in 3 years in a cyclic way through
the same process of workflow based approval.
j) During Re-verification process, In case of change in route OR distance (RTD KM),

system should propose comparison statement between previous Route with distance
and current new route with distance. It will follow the same process of workflow
based approval.
k) All the routes to be updated at regular intervals (quarterly OR as suggested by

IOCL) related to important Landmarks such as Toll points, Toll rates, hotel, school,
temple, hospitals, other Oil Companies Petrol Pumps, etc.
l) There should be provision for related MIS on creation / approved / pending list of
routes for both Primary and secondary in the system.
1.2.6. Software Technical Requirement:
a) General
i. VMU/Device interface – The system interacts with the GPS device installed in
the Tank Truck that sends the location details in the form of latitude /
longitude data, while the Tank Truck is moving via the GPRS or GSM network.
This information is received and stored in the central server.
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ii. The VTS will be hosted on a Tenderer’s Web Server, Communication Server and
Map & Data Base and other Servers located in Indian geographic region, which
will constitute a CVTMS Server.
iii. CVTMS solution should have the flexibility to work with any standard digital
map, if needed.
iv. The overall system deployed for above work should be such that any query
made to the system should give a response within 15 sec.(Max) at peak load of
15,000 Tank Trucks and 5,000 users logged in to the system
v. The performance of the web enabled overall system deployed for above work
shall be such that when user moves from one page to other page, it shall be
instantaneous changeover.
b) Application Development Platforms
i. CVTMS Software solution to be hosted and managed on a cloud environment

managed by Meghraj (Govt. of India) empanelled service providers OR on a
cloud environment having ISO 27001 certified minimum Tier-3 Data Centre
located anywhere within geographical boundary of India, ensuring round-the-
clock functioning with 99.9% availability. The cloud service can either be on
IaaS or PaaS model. IOCL-authorized representative has to have rights to visit
the Data center for inspections. IOCL registered users will be accessing the
application from their Laptops / Desktops / Thin-clients. No client-end
software should be required other than a standard web browser.
ii. The application should be equally compatible with latest versions of popular
browsers like Internet Explorer, Mozilla Firefox & Google Chrome.
iii. The software solution should be compatible with standard Database systems as
iv. The software solution should be modular and scalable so as to easily
accommodate new and modified business requirements of IOCL as per agreed
SLA defined in this Tender.
c) Application Performance
i. Time taken for Login and display of landing page of the application, should be
less than 10 seconds. All subsequent Pages should load in less than 5 Seconds.
ii. Any query / report response times exceeding performance timelines as
suggested, above should be clearly indicated to the end user with a Progress
Bar / animated image to avoid re-submit.
iii. In case the response exceeds the expected response time, Time Out Message
should be displayed for the end user and a qualified log entry should be
created for administrator.
d) Authentication and authorisation
i. The entire CVTMS solution should be based on Role based access and
authorizations of the registered users.
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ii. Provision to be made to have central administrators who in turn can create
State coordinators (IOCL State Office administrators).
iii. The central & state administrators should be able to create registered users
who will be authorized to access functionalities under his/her location (IOCL
unit).
e) Databases
i. The software solution should be compatible with standard Database systems as

ii. A facility to query and extract data to popular data formats (xml, csv, txt,
json, etc) should be provided.
iii. Software solution to facilitate authorized IOCL users to be able to access data
on the database using database views on routine basis on their own.
f) Application look and feel
I. Resolution should be made dynamic so that the Pages are displayed properly
with screen resolution anywhere in the range of 800 x 600 to 1280 x 800.
II. Application should have progressive pages so that it can be opened through any
portable device.
g) Backup, Archival & Purging
Backup and restoration procedures, full or part, must be provided. Application should
also have facility to Archive, restore and purge past data for any specified period, to
facilitate purging of old data.
h) Application Monitoring & Diagnostics
Proper monitoring mechanism, such as dashboards with important application

parameters, should be provided with the System with critical event alerts using eMail /
SMS etc. Proper process has to be documented for trouble shooting / Fault handling.
i) Production & DR
Vendor should provide a DR ready architecture, data & application replication and
documented DR procedures for switchover to DR site and back.
j) Scalability
The solution architecture provided for CVTMS application should be scalable to meet
the increasing load on the application as specified above.
k) Multi-Environment Setup
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Applications will generally be hosted in two different environments namely UAT and
production. After completion of successful UAT and certification of the same by IOCL,
the application will be promoted to production environments.
l) Application Logging
The logs should be captured with adequate level of detail required for later analysis,
while balancing the need to not adversely affect performance.
i. All user account management activity should be logged.

ii. Every access control related events should be logged.
iii. Changes to application configuration settings should be logged.
iv. The security logs should be archived periodically.
v. The application should provide a log analysis console to view the logs and analyse
them.
m) Application Security
i. OWASP (Open Web Application Security Project) standards should be followed in all
the Programs in the Application and the Application should be free from all
applicable risks of OWASP top 10 risks.
ii. Application Servers should not redirect the Error Page Directly (404)
iii. No Internal Server Error with the Server Configuration to be displayed on Error case
(505)
iv. Folder Access should be restricted.
v. Static Files like Images / PDFs should have Authentication if applicable.
n) Security
i. Before deploying in production, a penetration testing & certification of the

application should be done by a CERT-In empanelled agency.
ii. A code review should be carried out by a third party and a certificate obtained
that the software does not contain any malicious code to be submitted at regular
intervals.
o) Data exchange and interfaces
i. Any Interfacing with IOCL existing Systems will be provided in real-time or Batch
mode either through Web-Service or any other secured data communication
protocol.
ii. All Masters will be provided by IOCL to Successful Tenderer.
p) Software licensing
Procurement, maintenance and regular upgrades for all Software licenses like
Database, Geo-Maps, Web Server, etc. will be owned by the successful Bidder only.
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q) Documentation and training

Tenderer must provide training aids like manuals, presentations, exercises specific to
each of the above groups and provide softcopy of the above.
r) Support for Software - Tenderer should provide following:

i. Software upgrades and patches as & when released and resolution of software bugs
observed and reported.
ii. Information to IOCL personnel on future upgrades whenever the Vendor supplies
future upgrades.
iii. Provision of online call-logging and resolution software. The entire trail of such
calls to be logged separately.
iv. Support to IOCL users through provision of access to hot-line / telephone / fax / e-
mail.
v. Logging and resolution of problems through remote login / deployment of onsite
personnel.
1.2.7 Generation and Transmission of Reports through Vehicle Tracking System
i. CVTMS solution should provide role based user specific Dashboards. Contents of
Dashboard will be shared with the successful bidder.
ii. The solution should provide information on following events / functionalities

within the Vehicle tracking process.
a. Live Tracking on map

iii. This will display all the vehicles with their current movement
status. The vehicle i.e. currently in transit can be tracked on the
map.
iv. The zoom feature should be available up to 10 levels. The original
path along with its geo-fence and actual path to be displayed.
b. Replay Tracking
a. Any old trip upto a maximum of 90 days, to be replayed in this
report.
b. Options to be available like Full Trace, fast, medium slow, very
slow etc. The original path along with its geo-fence and actual path
taken by the vehicle will be displayed. Replay tracking window to
also display Start time, End time, Max. Speed, Avg. speed, Distance
travelled, Total time along with mapped Invoice details.
c. Vehicle Movement
a. Vehicle Current performance - to display average speed, maximum
speed, distance covered by the vehicle, etc. for a date range.
b. Vehicle Trip information - to display the start time, stop time,
status e.g. stopped or moving and location for the journey.
c. Trip Summary - to view summary of the trips made by the vehicle
in a date range displaying the start and end time, distance and the
total time of the trip.
d. Possible Route: Facility to display map based defined possible
routes (both Primary & secondary) with Landmarks from a given
supply location to any mapped destination both on CVTMS
application as well as mobile app.
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d. Driver behavior
a. Facility for star rating of TT Crew based on vehicle exceptions data
/ feedbacks from IOCL Dealer / IB Customers
b. Facility for star rating of Transporters based on vehicle exceptions
data.
e. Vehicle deviation & exception reports
a. Route Violations – deviations along the defined route
b. Unauthorized halts – regular halts at a particular point.
c. Speed violations – over-speeding
d. VMU On/Off Report
e. Tampering of VMU/VB
f. Emergency situations including accidents
g. 3 axis movement detections
h. Harsh braking & sharp maneuvering
i. Auto generation of letters containing details of deviations to
Transporters on daily basis.
j. Any other deviations / exceptions as decided by IOCL.
During contract period at any point of time, VTS definitions and logics to arrive at various
exceptions / deviations may undergo change. Successful tenderer to develop/change the
related processes to the satisfaction of IOCL without any extra cost.
Upon implementation IOCL may ask for additional reports over & above available in the
software & listed here as part of requirements, if required vendor to develop additional
reports to the satisfaction of IOCL without any extra cost.
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1.2.8 Technical specifications for Vehicle mounted devices.
Sr. Parameters Features & Description

No.
1. Mechanical  Small form factor not more than 200mm X 130mm X

50mm (L x W x H).
 Complete body shielding.
 Weight < 300 gms.
 Rugged device with Anti shock and vibration
resistance.
 Tamper proof device
 Ingress Protection rated.
 PESO approval for use in Petroleum Tank Trucks
2. Electrical  Input main supply voltage: 9 VDC to 48 VDC.

 Operating current is between 40mA to 90mA.
 Sleep mode current is <2mA.
 Reverse Polarity Protection.
 Short Circuit Protection up to 3 A.
 Efficient Power Management.
 Cable: 16 Core, Tinned Copper & FR
 RoHS Directive Compliant components.
3. GPS  GPS L1 band.

specification  GLONASS L1 Band.
 SBAS (TBC) WAAS, EGNOS, MSAS, GAGAN, QZSS.
 Channels 52.
 Antenna Passive or active antenna support.
 Cold start <60 sec at open sky; Warm start <30 sec at
open sky;
 Sensitivity at -165dBm or above.
 Accuracy within 3m to 7m.
4. GPRS  Industrial-grade quad-band GSM/GPRS Embedded

Specification Wireless Module
 GSM 850 / E-GSM 900 / DCS 1800 / PCS 1900.
 GPRS Multi-slot class 10 or above.
5. Controller  32-bit MCU or higher.

Specification
6. External  Digital I/O: Min. 2 I/P and 2 O/P

interfaces  Serial I/O: 2
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 Ethernet support.
7. Backup Battery  Battery life up to 24 hours. The device will keep

tracking even if unplugged from power supply up to 24
hours.
8. Internal  15000 Messages storage space available.

Storage
9. Environmental  Operating temperature ranges: -20°C to +85°C

 Storage Temperature: -20 to +85 ° C
 Humidity: 95% (non-condensing)
10. Key Features  Vehicle location, history, mileage and speed

monitoring
 Driver behaviour monitoring
 Geo-zones alert
 Cell triangulations
 Configuration via SMS and SMS alerts
 Two way communications
 Diagnostics LEDs
 Panic button.
 Tamper-proof and dislocation alerts
 Battery removal alerts
 Tilt alert
 3 Axis accelerometer / Gyroscope sensor.
 Zero error transmission: Storing positional data in GSM
dark zones and transmitting the lot when in GSM
coverage area
 Sleep mode for extended battery backup
11. Wireless  SIM

Communication  LoRa support.
 Sigfox support.
 Latest WIFI 802.11 support.
 Bluetooth support.
12. Other  Industry Standard protocol for server communication.

Specification  OTA device configuration.
 OTA firmware updation.
 OEM integration to be supported.
 Should be Telecommunications Regulatory Authority of
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India (TRAI) approved.

 Should be Made in India
Technical specifications : Voice Box
 Plug and play type hands free microphone &

speaker.
 Duplex Mode.
 Push button to answer or reject calls.
 Input power supply will be 3VDC / 5VDC.
Features  Microphone Sensitivity: 50dB +/- 4dB tolerance
 Frequency response: 100Hz ~ 20KHz
 Amplifier output (drive loudspeaker)
 Output power: 5W RMS 30W (Max)
 Max undistorted amplitude: 4.8Vpp
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ANNEXURE –D
Special Terms and Conditions

1. Special terms & conditions:
a) CVTMS solution should be made operational, in all respects, on minimum 95% of the
total Tank Trucks (at present about 26,000), within 8 months from the date of
acceptance of PO by the successful tenderer.
b) All Tank trucks to be fitted with new and latest VMUs as per specifications mentioned
in this tender.
c) In case of any old VMU already fitted onto the Tank Trucks, they need to be removed
and de-commissioned before fitting the new one.
d) Utilisation of old VMUs will not be accepted for any reason whatsoever. If so found
IOCL may take appropriate action as deemed fit.
e) In case Bidder fails to comply with the terms and conditions of the tender, IOC is free
to get the work executed through alternate agency at the risk and cost of the
Tenderer.
f) Bidder should provide the detailed solution document with architecture diagram and
give details of security management, centralized monitoring and software application
portal.
g) The complete customization and client specific development of CVTMS solution will be
treated as intellectual property of IOCL during the entire contract period of 5 years.
h) Successful bidder will be liable to legal actions against violation of above clause (g).
2. Manpower:
a) The Bidder shall arrange positioning of qualified and trained manpower to cover all
locations across the country for attending to any defects during the pendency of the
contract without any extra payment.
b) As no TT will be allowed to enter the location without working VMU, arrangements
must be made for VMU replacement no sooner a TT reports at location for loading
with defective/non-operative VMU
c) The Bidder shall arrange to position an official at every IOCL state office who will be
responsible for handling & monitoring day-to-day activities of CVTMS issues at supply
locations under the state office in coordination to State Operations department.
d) The same official will be fully responsible for submission of monthly bills for payment
of rental service strictly as per Payment terms and conditions provided in this tender.
e) The same official would be the first person responsible for attending and resolving of
any queries with respect to CVTMS solution at IOCL state Offices.
3. User Acceptance:
a) The Tenderer shall arrange to implement & demonstrate the entire CVTMS solution to
cover 1 pilot supply locations under each IOCL State Office by covering all the TTs of
the respective locations within maximum 4 months from the date of acceptance of
the PO.
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b) IOCL will provide the list of locations under each state office to the successful
tenderer on which the User Acceptance to be carried out.
c) The above will include all the activities including all types of exceptions / violation
reports along with live tracking of all the TTs successfully working for a period of 1
month (30 Days).
d) Tenderer has to submit successful completion and User Acceptance report duly signed
by both the Tenderer’s representative as well as IOCL supply location’s in-charge.
e) On receipt of the successful completion User Acceptance report from all the pilot
locations, IOCL will release the 1st instalment of the 1st part of the payment towards
Cost of customisation / client specific Development of CVTMS solution for IOCL.
4. Completion Period and stages:
a) The entire implementation of CVTMS solution along with complete customisation

required for IOCL shall be completed within maximum 8 months from the date of
acceptance of the PO.
b) This will include completion of all activities and allied services required for CVTMS
solution for IOCL as per scope of work in this tender.
c) Completion of installation & implementation of CVTMS solution at the Pilot locations: 4
months from date of PO.
d) Successful completion and due evaluation of User acceptance on the various
parameters of the system as part of User acceptance at the pilot locations: 4 months
from date of PO.
e) Successful installation and implementation of CVTMS solution for the entire fleet of
26000 (approx.) TTs: 8 months from date of PO.
f) The Installation and implementation of a location shall be complete only when all the
TTs under a location (as per details provided by respective location) are up and
running successfully with installed VMU / VB and Installation report is jointly signed
by bidder’s representative and IOCL personnel in-charge of the location.
g) Any incremental increase in TTs shall be installed as per advice from IOCL.
5. Price Bid:
a) IOCL shall offer “Estimated rate” for the three line items as per BOQ .
b) Tenderers to quote only one percentage either +ve OR –ve on the IOCL offered
estimated rate as indicated in the price bid format.
c) Quoted percentage shall be applicable uniformly to all items.
d) Line item wise rate will be determined by applying the quoted percentage on each line
item.
e) For example, if IOCL offered rate is Rs.100/- for one line item and tenderer has quoted
+10% then the rate will be arrived as Rs.110/- for that line item. Similarly for -10%, the
rate will be arrived as Rs.90/-.
f) A specimen format of Price Bid (BOQ) is provided in this tender document as separate
Annexure.
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g) No escalation in the quoted/accepted rate shall be allowed on any account during the
contract period.
h) Once the offer is accepted and agreement executed by the successful tenderer, the
rates shall be valid till the completion of contract period in all respects and no
escalation, whatsoever, will be entertained on any ground.
6. Calculation of VTS uptime of VMU/Devices:
The definition and calculation of ‘VTS Uptime’ is given below:
a) Definition - The ‘Uptime’ is defined as availability of “time, location, speed, ignition

status, movement status” data at a given period of time.
b) Uptime of devices shall be calculated by the formula “X/Y” give below :

I. ‘X’ is the actual number of monthly prompts of the device as defined in (d)
below.
II. ‘Y’ is the total number of prompts of the device which should be generated
throughout the month as defined in (e) below.
c) Following Data is considered for calculating the uptime:

I. Data sampling will be done every 30 seconds & uptime will be done at every 2
minutes interval.
II. Sleep mode is activated after ‘nil’ movement for minimum 30 minutes.
III. Health check of devices done at every 30 minutes interval during sleep mode.
d) Actual number of prompts of a device is defined as total number of instances in a

month when the information given in para no. (a) above is received from the device.
Prompts received only during the active trip time (loaded vehicle moving from supply
location to destination) will be taken into consideration.
e) The total number of prompts during a trip is calculated based on the number of
prompts which should be ideally generated considering data updation at an interval of
2 minute. Since sleep mode is activated in the device after 30 minutes of idling, no
prompts will be received if vehicle does not show any movement beyond that time,
except health packet. System will add number of prompt receivable during sleep time
automatically to the actual no of prompts received, while calculating uptime ratio.
f) Exclusions for calculation of ‘X’ –

I. Damage of the VMU/device due to Transporter’s fault (to be proved by the
Tenderer as per point no. (w) below) & VMU/Device missing / theft , will not be
considered as Tenderer’s liability and hence credit will be given to the
Tenderer for the same
II. Other causes like vehicles meeting with accidents, Police cases,
Suspension/Blacklisting, will not be considered as vendor’s liability.
III. Credit will be given to the Tenderer for any day the Tank Truck is idling or not
loaded, provided the system is in working condition that day.
g) Administration of finalizing the percentage visibility: Vehicle Tracking System to have

online module for certifying the cause of visibility loss. If a particular Tank Truck is not
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visible in spite of being loaded on any given day, the Location In-Charge of IOCL Supply
Location will be required to certify the following cause –
I. Accidents if any
II. Police case / seizure
III. IOCL Supply Location In-Charge also required certifying any suspension /
blacklisting of Tank Truck & advice regarding continuing with the monthly
service charges.
h) In case g(i) is chosen, the tenderer will be given full credit for the day & further till
the day tank Truck is again loaded.
i) For g(ii) - Tenderer will be given full credit for the day & also till such time Tank Truck
is again loaded.
j) For cases of suspension / Blacklisting of Tank Truck, tenderer will be given full credit
till the time it is informed by IOCL for deactivation of the VMU / VB.
k) For cases of Device missing or damaged, tenderer will not be given credit unless he
conclusively proves the same within 7 working days. In this case, onus will be on
tenderer to prove the same.
l) The payment of rental & support charges per Tank Truck per VMU shall be paid to the
successful tenderer for the service rendered as per agreed consideration between the
parties which will be as below slab system:
Uptime of devices Agreed consideration

>95% 100% of Quoted Rates
>85% and <=95% 80% of Quoted Rates
>75% and <=85% 50% of Quoted Rates
<=75% NIL
m) In case of damage / non working of VMU/device , the same needs to be rectified /

replaced within 3 working days subject to the availability of the tank Truck at IOCL
Supply Locations, failing which the credit for uptime of the VMU/devices shall not be
passed on to the tenderer.
n) Example for calculation of VTS uptime -
Trip time: 8 hours.

Data updation interval: Two (2) minutes.
Actual no of prompts received: 192.
Total sleep time 60 minutes (1 hr): No. of prompts during sleep period (Health check)
=2
Uptime = 192+(60/2) – 2 / (8)*30 = 91.66%
7. Service Level Agreement
Vendor shall provide the following to IOCL for the contract tenure of the Agreement:
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a) Service and Device
I. A centralised solution in fully managed service model to meet IOCL needs,

including delivery
installation of Devices, hardware, CVTMS software application interface, reporting,
wireless data, Map support, Route creation and mapping, maintenance of the
entire CVTMS solution and pro active Customer support for using the Service during
the entire contract period. The Service aims to provide visibility of the vehicles in
which the Devices are fixed and to provide carrier productivity enhancement tools
to the IOCL. Any software, hardware, operation, network or service component
that is required for the development, implementation, operation and sustenance of
the Service will be part of the scope of work.
II. Device: The Device integrates a GSM/GPRS modem, a GPS receiver, internal
antennas, battery backup and an array of peripheral interfaces, in a robust IP67
outer casing package.
b) Service Level: The Services are provided to IOCL as well as to transporters (who have
entered into a contract with IOCL to provide transportation services) and customers of
IOCL (who are part of destinations for supply from IOCL locations). IOCL and the
vendor have agreed that upto 26,000 Devices will be installed on the fleets of various
transporters of IOCL. The Service Levels will be determined taking into consideration
all Services provided under this Agreement and similar contracts with IOCL.
I. Vendor shall provide an Uptime (as defined under section Calculation of VTS
uptime) of at least 75% for all Devices installed at IOCL. The monthly uptime to be
provided for the devices is also set out in the said section.
II. Uptime formula is based on one (1) data packet from the Device: Uptime
calculation shall not include the following (and packets lost due to these events
shall be added to the packets actually received):
a. Engine off (vehicle idle time information will be available from the standard
idle time reports),
b. Vehicle in maintenance,
c. Device Installation/De-installation as required by IOCL,
d. Decommissioning of a vehicle,
e. Message count losses due to Device theft from the vehicle or accident of
the vehicle, and damage caused by force of nature, external causes, or act
of any third party.
III. Deviations of downtime calculation: Downtime due to device damage shall be

counted against the Uptime. However if the vendor can show that these downtime
are attributed to Transporter, price adjustment according to Section 4.0 shall be
suspended until a resolution has been reached between the parties.
IV. Vendor shall provide a monthly report on Uptime computation based on definition
already given above, i.e. for all Devices installed. Furthermore and for information
purposes, vendor will provide a report for all Devices installed for IOCL. Should a
Page 50 of 124

particular Transporter experience uptimes of 75% or less for a particular T/T,

vendor shall deliver a detailed report within 7 business days detailing all causes.
Any issues related to the performance of the Devices shall be rectified during the
course of the month by the vendor.
V. The monthly uptime details will be made be electronically available to IOCL. IOCL
may audit or have audited Vendor’s Uptime calculation, at their cost, within 90
days after the date Vendor submits the corresponding report.
VI. The tracking history and reports will be available for 90 days (online) and further
data will be archived for a period of 90 days.
c) Vendor will provide 24X7 Customer support through its fully functional Call Center.
The support center provides a technical help desk, staffed by skilled bi-lingual (English
& Hindi) technical support representatives. The helpdesk incorporates a call
management system and a ‘known problems / solutions database’ available online.
Any call made by the Transporters, other stake holders, including reliability issues with
reports and data, should be promptly resolved by the vendor without any unreasonable
delay.
In case of any emergency call received from the TT crew through the Emergency /
Panic button of the VMU, details of such incidents to be shared to the nearest IOCL
office for further necessary action.
d) Vendor will provide training to the Transporters, for a day and within two weeks after
the majority of the Devices for the Transporters in a IOCL supply location have been
installed. Vendor will also provide a User manual.
e) Clarifications:
I. Prospective bidders/ vendors are encouraged to seek clarifications before bidding/
tendering so that there is a proper understanding of the contract, the Services
which are to be provided and is expected from the Vendor and in order to address
any issues which are not covered adequately under the tender terms.
II. A failure to properly understand the scope of work may entail substantial losses
and risks to the prospective tenderers and they are advised to take particular note
of the same.
f) Liabilities:
Neither party shall be liable to the other or to any third party for any consequential,
punitive, indirect, special or exemplary damages or losses, howsoever caused and
whether under the principles of strict liability, equity or any other principle of law.
g) Modifications:
If after placement of Purchase Order and /or during the course of contract , certain
issues arise which were not contemplated by the parties ( for resolution ) then both
parties shall mutually discuss the said issues in good faith with a view to resolve the
same.
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8. Termination and other applicable clauses
(a) Title, Property, Damages, Losses
I. At all times, all the VMU / Devices shall remain the property of the tenderer and no
right, lien or encumbrance shall accrue to the benefit of Transporter or IOCL, from the
tenderer making available the VMU/Devices to the Transporter.
II. Transporter shall bear the risk of accidental loss, theft, and damage of any kind to the
VMU / Devices, and to this extent, Successful bidder may take necessary insurance for
the same.
(b) Termination
I. This Tender/Contract shall come into force on the date mentioned hereinabove and
unless earlier terminated shall remain in force for a period of 5 years.
II. The period of monthly rental charges for any VMU / Device shall be for a maximum of
5 years, i.e. from 8 months (32 weeks) of date of acceptance of PO up to the end of
the contact period of 5 years.
III. If any Tank Truck is inducted later on, then the period of monthly service charges for
these Tank Trucks will be lesser than 5 years.
(c) Each party may terminate this Tender/Contract -
1. In the event, the other party materially breaches its obligations under this
Tender/Contract. If such breach is curable, the termination shall become effective. If
breaching party fails to cure such breach within thirty (30) days from the date, the
breaching party receives written notice of its breach from the non-breaching party;
and if such breach is not curable, with immediate effect upon written notice.
2. It is understood that it is considered a material breach of the Tender / Contract /
Agreement entitling the tenderer to terminate this tender/contract subject to the
preceding sentence and with the consequences if IOCL fails to make payments (except
to the extent disputed) and the amount in arrears exceeds three months aggregate
monthly service charges for all of IOCL’s monthly service charges.
3. Immediately upon written notice by a party, in the event that any order of bankruptcy
or like order is passed against the other party under any applicable bankruptcy or
insolvency laws, or in the event that other party makes an assignment for the benefit
of creditors, or in the event that a trustee or receiver is appointed to administer the
business or assets of said other party; and
4. If IOCL terminates the tender/contract as regards any one or more Tank Trucks
without any reason (part termination simpliciter), it shall be liable to pay a
Termination Fee as defined below:
I. In the event that the VMU/Device is not returned to the tenderer, the
Termination Fee shall be 50% of the monthly service charges payable (to be
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recovered from Transporters) for such monthly services charges, multiplied by

the number of months remaining in the period of monthly service charges.
II. If the VMU/Device is returned to the Tenderer, no Termination fee shall be
payable.
(d) Device Recovery
If the Agreement is terminated or if an individual Subscription is terminated, IOCL will return

all Devices to the vendor taking due care to not damage or destroy them.
Alternatively, IOCL may make the vehicles with Devices available to the vendor for de-
installation of the Devices.
Such de-installation shall be free-of-charge in the case of termination by IOCL pursuant to any
Clause, the Subscription Fee shall stop from the date of termination, except for the liability
to pay a percentage of the Subscription Fee for the balance unused term, as already specified
in above.
This will not apply to cases where the devices become the property of IOCL/Transporters as
above.
(d) Termination of Contract for breach of Service Levels
IOCL, at its own discretion, may take appropriate action which will include termination of
the contract forthwith and without any liability, for any reason whatsoever.
IOCL may terminate the Agreement forthwith and without any liability, if for any reason
whatsoever the Uptime falls below the 75% threshold on a Project Level for any three (3)
months within a six (6) month period.
IOCL may terminate any individual Subscription for a Device, if (a) the uptime for the
corresponding Device falls below 75% for any three (3) months within a twelve (12) month
period, for any reason, other than for reasons attributable to Transporter or (b) the uptime
for the corresponding device falls below 50 % for any two (2) consecutive months for any
reasons other than the reasons attributable to the Transporters.
In case of any Termination for breach of any Service Level, then IOCL shall not be liable to
pay any further monthly service charges after such Termination.
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9. Special Clauses of Taxation:
Clause Description
No.
DEFINITIONS
1 Contractual period / Work Completion Period /Contractual Delivery Date / Contractual
Completion Period shall mean the Scheduled Delivery / Completion Period as
mentioned in the LOA (Letter of Acceptance) or Purchase Order or Work Order and
shall also include approved extensions, if any.
GENERAL
1 Where any portion of the GCC/any other section of tender, is repugnant to or at
variance with any provision of the Standard Taxation Condition (STC), then the
provision of the STC shall be deemed to override the provisions of the GCC and shall, to
the extent of such repugnance or variations, prevail.
2 For the purpose of this STC, the term “tax” in addition to tax imposed under CGST
(Central Tax)/SGST (State Tax)/IGST (Integrated Tax)/UTGST (Union Territory Tax)/
GST Compensation Cess Acts, also includes any duties, cess or statutory levies levied by
central or state authorities.
3 Rate variation in Taxes and any new promulgated taxes after last date of the
submission of price bid only on the final product and/or services (applicable to invoices
raised on IOCL) within the contractual delivery date /period (including extension
approved if any) shall be on IOCL’s Account against submission of documentary
evidence.
Further , in case of delay in delivery of goods and/or services, any upward rate
variation in Taxes and any new promulgated taxes imposed after the contractual
delivery date shall be to the Seller’s / Contractor’s Account.
Similarly in case of any reduction in the rate(s) of the Taxes between last date of
submission of price bid relevant to the Contract and the date of execution of activities
under the contract, the Contractor shall pass on the benefit of such reduction to IOCL
with the view that IOCL shall pay reduced duty/Tax to Govt.
4 It would be the responsibility of the contractor to get the registration with the
respective Tax authorities. Any taxes being charged by the Contractors would be
claimed by issuing proper TAX Invoice indicating details /elements of all taxes charged
and necessary requirements as prescribed under the respective tax laws and also to
mention his correct and valid registration number(s) along with IOCL’s registration
number as applicable for particular supply on all invoices raised on IOCL.
Contractor to provide the GSTIN number from where the supply is proposed to be under
taken. Further the HSN Code / Service Accounting Code (SAC) as applicable for the
subject tender needs to be provided in the columns provided in the technical bid.
In case the contractor is opting for Composition scheme under the GST laws (i.e Section
10 of the CGST Act, 2017 and similar provisions under the respective State / UT law),
the contractor should confirm the same. Further the contractor to confirm the issuance
of Bill of Supply while submission of tender documents and no GST will be charged on
IOCL.
In case the contractor is falling under Unregistered category, the contractor should
confirm the same.
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5 The contractor would be liable to reimburse or make good of any loss/claim by IOCL
towards tax credit rejected /disallowed by any tax authorities due to non deposit of
taxes or non updation of the data in GSTIN network or non filling of returns or non
compliance of tax laws by the Contractor by issuance of suitable credit note to IOCL. In
case, contractor does not issues credit note to IOCL, IOCL would be constrained to
recover the amount including interest payable along with Statutory levy/Tax, if any,
payable on such recovery.
6 Tax element on any Debit Note / Supplementary invoice, raised by the contractor will
be reimbursed by IOCL as long as the same is within the permissible time limit as per
the respective taxation laws and also permissible under the Contract terms and
conditions. Contractors to ensure that such debit Notes are uploaded while filing the
Statutory returns as may be prescribed from time to time.
7 The contractor will be under obligation for quoting/charging correct rate of tax as
prescribed under the respective Tax Laws. Further the Contractor shall avail and pass
on benefits of all exemptions/concessions/benefits/waiver or any other benefits of
similar nature or kind available under the Tax Laws. In no case, differential Tax Claims
due to wrong classification of goods and/or services or understanding of law or rules or
regulations or any other reasons of similar nature shall be entertained by IOCL.
8 In case, IOCL’s Input Tax Credit (ITC) is rejected on account of wrong levy of tax i.e.
payment of Integrated Tax in place of Central Tax+ State/Union Territory Tax or vice
versa, the contractor is liable to make good the loss suffered by IOCL by issuance of
suitable credit note to IOCL. In case, contractor does not issue credit note to IOCL,
IOCL would be constrained to recover the amount including interest payable alongwith
Statutory levy, if any, payable on such recovery.
9 In case the contractor is opting for Composition scheme under the GST laws, in such
event the evaluation of his bid will be based on the Quoted Price.
In case the contractor is falling under Unregistered category, then GST liability, if any,
on IOCL will be included for the purpose of evaluation.
10 In case, IOCL is eligible to avail Input TAX Credit (ITC), the same shall be reduced from
the delivered price to arrive at the net landed cost.
11 IOCL shall reimburse GST levied as per invoice issued by the Contractor as prescribed
under section 31 of the CGST Act and respective states and Rules.
12 To enable IOCL to avail ITC, the contractor/supplier shall furnish/submit any and all
certificates, documents and declarations as are required by IOCL to avail of the ITC
with respect to GST reimbursed by IOCL on materials sold to IOCL.
13 Invoice should be raised as per Tax Rates mentioned in the BIDs and in case at the time
of raising Invoice if the invoices raised are not as per Tax rates mentioned in the bid,
payment will be limited to the rate quoted as per BID subject to increase /decrease in
Rates after last date of submission of Price Bid provided delivery is within the
Contractual period.
14 Wherever provisions of Tax deduction at source (TDS) are applicable under the CGST /
SGST / UTGST / IGST Act, 2017 on supplies of goods or services or both to IOCL, tax
will be deducted from the invoice raised and deposited with the authorities by IOCL.
TDS certificates as per provisions of CGST / SGST / UTGST / IGST Act, 2017 shall be
issued by IOCL.
Page 55 of 124

15 ROAD PERMIT /WAY BILL

15.1 IOCL will issue Road Permit/Way Bill, by whatever name it is called, to the Contractor
only in those cases where materials is purchased by IOCL directly and/or IOC is
statutorily required to issue the Road permit/Way Bill, by whatever name it is called.
Contractor will be under obligation for proper utilization of road permits for the
specific supply and in case of seizure of goods/vehicle; the Contractor will be wholly
responsible for release and reimburse the litigation cost to IOCL.
15.2 IOCL shall on no account be responsible for delay or hold up due to the timely non
availability of such documents as are required to be furnished by the owner to obtain
the Road Permit/Way bill, by whatever name it is called. However, IOCL shall make
best efforts to provide sufficient number of Road Permits/way bill, by whatever name
it is called. on demand to avoid any delay or Hold up.
16 INCOME TAX
Resident Bidders:
a) The contractor shall be exclusively responsible and liable to pay Taxes on

Income arising out of payment made out of the contract.
b) Wherever withholding tax i.e. Tax deduction at source (TDS) is applicable under
the Income tax Act, 1961 the same will be deducted from the Invoices raised and TDS
Certificate as per provision of the Income tax Act and Rules shall be issued to the
contractor.
c) PAN is mandatory. If PAN is not provided TDS would be deducted at higher rate
as per the provisions of Income Tax Act.
Non Resident Bidder:
a) Notwithstanding anything mentioned in the contract, Letter of Acceptance, BID

Documents or any correspondences, following clauses shall be applicable with respect
to Indian Income Tax including withholding tax.
b) The CONTRACTOR shall be exclusively responsible and liable to pay all income
taxes on any payments arising out of the Contract, whether payable in India or outside
India.
c) Any payment to non-resident or its permanent establishment (PE) in India which

is chargeable to tax in India attracts withholding tax in India under Income Tax Act,
1961 shall be subject to provisions of Double Taxation Avoidance Agreement (DTAA)
wherever applicable, for withholding tax purposes only.
d) Contractor shall not include withholding tax / tax deductible at source in its
quoted price. Withholding tax as applicable as per Indian Income Tax Act read with
respective Double Taxation Avoidance Agreements (DTAA) will be borne by IOCL.
e) Notwithstanding Clause “3” above, where Contractor intends to obtain a

Certificate of Lower or NIL Withholding Tax/Tax deductible at source in terms of
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provisions of Indian Income Tax Act, 1961 and rules made thereunder, Withholding
tax/Tax deductible at source will be deducted from amount payable under the
contract as per Certificate issued by tax authorities under Income Tax Act, 1961 and
rules made thereunder.
f) In all cases whether Withholding tax/Tax deductible at source is borne by IOCL

as described in Clause “4" above or deducted from amount payable as per contract as
described in Clause “5" above, Certificate of Withholding tax/Tax deducted at source
will be provided by IOCL enabling contractor to claim credit of the same in their
country of residence.
g) To facilitate benefits of DTAA, Contractor shall provide copy of:

(i) Tax Residence Certificate (TRC),
(ii) Form 10F as described in Rule 21AB of Income Tax Rules, 1962,
(iii) NO PERMANENT ESTABLISHMENT CERTIFICATE (NO PE) as may be required,
(iv) Permanent Account Number (PAN), if available or
(v) Declaration in lieu of PAN as per Rule 37BC of Income Tax Rules, 1962.
(vi) Any other document(s) which might be required to enable IOCL to apply Lower
OR NIL rate of withholding tax.
Page 57 of 124

ANNEXURE -E
PAYMENT
1 Terms of Payment
1. Payment to successful Bidder will be released on submission of Tax Invoice and other
related documents as per format specified, duly certified by IOCL officials on each
document. The payment after deducting applicable tax deduction at source as per
the provisions, rules and regulations of the Income Tax Act, 1961 will be released by
IOCL. The Successful Bidder shall be responsible for extending the validity date and
claim period of all guarantees/warranties on account of any delay on the part of the
Successful Bidder. No advance payment will be made.
2. Payments involved in this project are divided in 2 (Two) parts as specified and given
in the BOQ format.
3. 1st part of payment i.e cost for Customization / client specific development /
readiness of CVTMS solution for IOCL will be released from Marketing Head office on
submission and verification of related documents as already explained in Special
Terms and conditions of this Tender. This is as per the 1st line item of BOQ.
Work order for the 1st part of the service will be released from Marketing Head office
under the GST registration of ISD Maharashtra state i.e 27AAACI1681G2ZO.
4. The 1st part of the payment will only be released once the entire CVTMS solution is
fully implemented across all the locations of IOCL involving all the Tank Trucks as
specified earlier in Scope of work.
5. 1st part of payment will be released in 2 (Two) installments. 50% on successful User
Acceptance (refer special terms & conditions) within 4 month from PO acceptance
date and rest 50% after 4 months of User Acceptance & complete implementation of
the solution for all TTs in all locations.
6. 2nd part of payment is the rental payment (per VMU / per month) for Hosting,
maintaining, operating and management of CVTMS solution, will be released by
respective State offices of IOCL (for all locations under respective State office) based
on submission of certified and verified documents as per SLA provided in Special
terms and conditions of this tender.
2nd part of the payment is with respect to the 2nd and 3rd line item of the BOQ.
The work orders in this respect will be released by respective State Offices of IOCL.
The GST registration of IOCL for various political states is provided separately as
annexure to this Tender document.
Page 58 of 124

7. All the payments towards Rental & Support charges shall be made as per the actual
number of TTs with VMU per location and participating in CVTMS solution strictly as
per uptime and SLA provided in Special terms and conditions of this tender.
8. The payment of rental & support charges per Tank Truck per VMU shall be paid to the
successful tenderer for the service rendered as per agreed consideration between the
parties are as under:
Uptime of devices Agreed consideration

>95% 100% of Quoted rate
>85% and <=95% 80% of Quoted rate
>75% and <=85% 50% of Quoted rate
<=75% NIL
9. Rental payment will be on monthly basis and shall be made at the end of month after
submission of monthly Bills to IOCL state offices.
10. Monthly rentals will be paid in INR from each State Office till the end of the contract
provided all the T&C of the contract as stipulated in this tender are met.
11. Monthly payment at the end of the month for all locations after due deduction of any
penal payment as per SLA shall be made to the Bidder by respective IOCL state office
on submission and due verification of invoices along with supporting documents like
daily / monthly uptime report generated from the CVTMS application, penalty
calculation worksheet etc.
12. Payments will be made on Financial Year monthly basis (at end of each month). In
case locations getting commissioned during the month, the payment will be made on
prorate basis till the end of the nearest calendar month end. Subsequently, the
billing for that location will be on calendar monthly basis. Example: a location
getting commissioned on 15th March, will be billed and paid till 31st March, and then
subsequently on monthly basis (April, May, June, July and so on). Bidder shall raise
the bill as explained in Para 7 above.
13. The Installation and implementation of a location shall be complete only when all the
TTs under a location (as per details provided by respective location) are up and
running successfully with installed VMU / VB and Installation report is jointly signed
by bidder’s representative and IOCL personnel in-charge of the location.
14. All the monthly payments shall be released by State Offices of IOCL. IOCL shall give a
list of State Office wise supply locations to the Bidder for this purpose. Respective
Supply Locations will further provide the list of TTs and list of destinations along with
other details to the Bidders.
Page 59 of 124

Uptime for each TT under a location shall be provided by the Bidder on monthly basis
which shall be available in the CVTMS application. The uptime report should be
mandatorily be the part of submitted Bill duly certified by respective location in-
charge. In absence of uptime report of any specific location, IOCL may not able to
make the rental payment for TTs of that location.
2 Validity of Rates of Payment
2.1 The offer shall be valid for a period of 120 days from the date of opening of
technical bid and the same will remain unchanged after placement of work order
till completion of the delivery of the Solution and performance of all obligations
under the Contract. IOCL shall have the right and absolute discretion to place
further orders on the Successful Bidder for the Bill of Materials in full or in part,
for any future requirements within the period of the Contract. Any such orders
placed, shall be governed by the Contract and the agreed terms after the final
evaluation of the bid.
3 Schedule of Payment
3.1 IOCL reserves the right to terminate part or the entire Contract or any Purchase
Order for any delay in performance of its obligations under the Contract and the
Successful Bidder shall be liable to all consequences thereof as set out in the
Agreement. Acceptance of services beyond the scheduled delivery period will
not be construed as condonation of delay.
Page 60 of 124

ANNEXURE –F
Price Adjustment for Delay in Delivery of Work and / or Services
1. The work must be completed within the respective due dates. If the Successful Bidder
fails on
the performance of the Agreement within the time fixed in the Agreement and does not
complete the respective work on or before the due date, the contractual price payable
shall be subject to adjustment for the delay period beyond the respective due dates as
set out below. This will be in addition to and without prejudice to the other rights
available to the IOCL.
2. Applicable GST will also be recovered from the vendor on the amount of price adjustment
charges, if any. IOCL will issue GST invoices in case of such recoveries.
3. IOCL reserves the right to cancel the LOI in case of delay and in that case the Bank
guarantee shall be revoked / Security Deposit shall be forfeited by IOCL towards
compensation. Also work order may be placed on an alternate Bidder at the risk and cost
of the Original Vendor.
Sr Details of compensation Rate

No.
1 Compensation for delay in completion / commissioning of 1 lakh per week beyond
CVTMS system, in all respects on minimum 95% of the 32 weeks upto 40 weeks.
total tank trucks beyond 32 weeks from the date of
acceptance of PO 5 lakhs per week beyond
40 weeks
2 Non-availability of help line system/service for more than 5000/- (five thousand)
4 (four) hours continuously at any point of time, till the per hour.
time it is restored.
3 Non-availability of CVTMS application beyond 4 (Four) 5000/- (five thousand)
hours for whatsoever reason, till the time services are per hour
restored. This is excluding mutually agreed routine
downtime required for system upgrades / preventive
maintenance.
4 Breach of safety during execution of works within the 10,000/- (ten thousand)
premises of IOCL/Retail Outlets/Direct Customers. per occasion for each
violation
5 Delay in repair of VMU/VB beyond 3 days of logging of the 500/- (five hundred) per
complaint till the day of repaired VMU/VB is re-installed. day, per unit.
6 Not maintaining min. 75% of VTS monthly uptime All India 5 lakh (five lakh) per
(Applicable after 32 weeks from the date of acceptance month
of PO).
7 Non-installation of new VMU for additional Tank Trucks 500/- (five hundred) per
and making it tracked beyond 15 days of providing indent day per Tank Truck
for the same.
8 Non-completion of route mapping of new destinations 500/- (five hundred) per
(Retail outlets / IB premises / IOCL locations) beyond 15 day per destination
days after sending written request and on mutually
Page 61 of 124

agreed date.
9 Non-completion of VTS trainings to the IOC 5000/- (five thousand)
officials/Transporters/Dealers/consumers etc. on request per location
from location on mutually agreed date.
10 Non-maintenance of minimum 5% inventory of VMU at 1000/-(one thousand) per
Location (applicable after 32 weeks from the date of day per location.
acceptance date of PO and after completion of initial
commissioning)
11 Erroneous system generated exception/performance 1000/- (one thousand)
reports per day.
12 Non-returning of IOCL data (Masters & Transactions) / 5% of total contract
IOCL specific customisation to IOCL after termination of value.
contract.
13 The VTS Uptime falls below <75% at >10% supply locations IOCL, at its own
for three (3) months in a year after completion 32 weeks discretion, may take
initial commissioning period appropriate penal action
which will include
termination of the
contract forthwith and
without any liability, if
for any reason
whatsoever.
ORDER OF PRECEDENCE:
In case of irreconcilable conflict between separate contract documents governing
the same aspect, the following shall prevail in order of preference:-
1. Formal contract
2. Price schedule annexed to the letter of acceptance
3. Agreed variations annexed to the letter of acceptance
4. Prebid meeting and corrigendums.
5. Price bid(BoQ)
6. Technical specifications and drawings
7. NIT
8. Special terms and conditions of contract
9. General conditions of contract
A variation or amendment issued after the execution of the formal contract shall take
precedence over the formal contract and all other Contract Documents. Notwithstanding the
sub divisions of the tender document into several sections and volumes, every part of each
shall be deemed to be supplementary of every other part and shall be read with and into the
contract so far as it may be practicable to do so.
Page 62 of 124

ANNEXURE – G
STATEMENT OF CREDENTIALS
Attached Separately
Page 63 of 124

ANNEXURE - H
PROFORMA FOR CONFIRMATION ON APPLICABILITY OF “MICRO AND SMALL ENTERPRISES”

You may aware that Public Procurement Policy for Micro and Small Enterprises (MSEs) Order,
2012 has been come into force and the provision of the same is applicable for this tender.
You are therefore requested to fill the “Format” (proforma attached) and submit the same
along with proof of valid document / certificate, (indicating registration no.) in your offer. In
case same is not submitted along with your offer, it will be presumed that your organization is
not a micro or small enterprises as per the provisions of MSE order 2012 and consequently you
will not be eligible to the benefits admissible under the MSE order 2012.
CONFIRMATION ON APPLICABILITY OF “MICRO AND SMALL ENTERPRISES ORDER 2012”
1. We confirm that provisions of MICRO AND SMALL ENTERPRISES ORDER

2012 are applicable to us and our organization falls under the definition of :
a. Micro Enterprise - ( )
b. Small Enterprise - ( )
(Please put a tick in the appropriate box)
2. Copy of proof of valid document / certificate (indicating registration no.) of being a

Micro / Small Enterprises is enclosed.
Place : Signature of Authorised Signatory
Date : Name : Designation : Seal :
Page 64 of 124

ANNEXURE-I
DETAILS ON RELATIONSHIP WITH IOC'S DIRECTORS ETC.
Tenderer should furnish following details in the appropriate part based on their organizational
structure.
ORGANISATIONAL PART OF THE FORM

STRUCTURE APPLICABLE
SOLE TRADER PART A
PARTNERSHIP PART B
COMPANY PRIVATE/PUBLIC
LTD PART C
DECLARATION PART D
Page 65 of 124

PART A
(APPLICABLE WHERE THE TENDERER IS A SOLE PROPRIETOR)
1 Name of Tenderer
2 Office Address
Residence Address
3 State whether tenderer is related to any Yes/No*

of Director/(s) of the Indian Oil
Corporation Ltd.
4 If ‘Yes’ to 3, state the name of IOC’s

Director and Tenderer’s relationship
with him/her.
*Strike out whichever is not applicable
PLACE
DATE
TENDERER’S SIGNATURE & SEAL
Page 66 of 124

PART B
(APPLICABLE WHERE THE TENDERER IS A PARTNERSHIP FIRM)
1 Name of the Partnership firm responding to the tender
2 Address
3 Name of Partners
4 State whether any of the partners is a Director to the Indian Oil Yes/No*
Corporation Ltd.
5 If ‘Yes’ to 4 state the name(s) of IOC’s Directors.
6 State whether any of the partners is related to any of the Yes/No*

Director(s) of the Indian Oil Corporation Ltd.
7 If ‘Yes’ to 6, state the name(s) of IOC’s Director and the concerned

partner’s relationship with him/her.
PLACE
DATE
Page 67 of 124

PART C
(APPLICABLE WHERE THE TENDERER IS A PUBLIC / PRIVATE LIMITED COMPANY)
1 Name of the Company responding to the tender
2 Address of :
a. Registered Office
b. Principal Office
3 State whether the Company is a Pvt. Ltd. Co. or Public Ltd., Co.
4 Names of Directors of the Company
5 State whether any of the Directors of the Tenderers Company is a Yes/No*

Director of Indian Oil Corporation Ltd.
6 If ‘Yes’ to (5) state the name(s) of IOC’s Directors
7 State whether any of the Director of the Tenderers Company is Yes/No*

related to any of the Director’s of the Indian Oil Corporation Ltd.
8 If ‘Yes’ to (7) state the name(s) of IOC’s Director and the

concerned Director’s (of the Tenderer Co.) relationship with
him/her.
PLACE
DATE
Page 68 of 124

PART D
Tenderer is required to state whether they have employed any retired Director and above rank
officer of Indian Oil Corporation Limited in their firm. If so, details hereunder to be submitted :
1 Name of the Person
2 Post last held in IOCL
3 Date of retirement
4 Date of employment in the firm
PLACE
DATE
NB
1. A separate sheet may be attached, if the above is not sufficient.
2. Strike out whichever is not applicable. If the Tenderer employs any person subsequent
to signing the above declaration and the employee/s so appointed happens to be the
near relatives of the Officer / Director of the Corporation / Central / State
Governments, the tenderer should submit another declaration furnishing the name/s of
such employee/s who is / are related to the officer/s of the Corporation / Central /
State Governments.
Page 69 of 124

ANNEXURE – J
Page 70 of 124

Page 71 of 124

ANNEXURE-K
PROFORMA FOR DECLARATION OF BLACKLISTING/HOLIDAY LISTING
In the case of a Proprietary concerns:
I hereby declare that neither I in my personal name or in the case of my Proprietary concern
M/s _________________________________________, which is submitting the accompanying
Bid/Tender, nor any other concern in which I am proprietor nor any partnership firm in which I
am involved as a Partner, are presently or having during the past three years, been placed on
any black list or holiday list declared by Indian Oil Corporation Limited or by any department of
any Government (State, Provincial, Federal or Central) or by any Public Sector Organization in
India or in any other country nor is there pending any inquiry by Indian Oil corporation Ltd. or
any Department of Government or by any other Public Sector Organization in India or in any
other country, in respect of any corrupt or fraudulent practice(s) against me or any other of my
proprietorship concern(s) or against any partnership firm(s) in which I am or was at the relevant
time involved as a partner, except as indicated below:
(Here give particulars of blacklisting or holiday listing, and/or inquiry in absence thereof state
“NIL”)______________________________
In the case of a Partnership Firm:
We hereby declare that neither we, M/s______________________________________submitting

the accompanying Bid/Tender nor any partner involved in the said firm either in his individual
capacity or as proprietor or partner of any firm or concern presently are or within the past
three years have been or has been placed on black list or holiday list declared by Indian Oil
Corporation Limited or by any department of Government (State, Provincial, Federal or Central)
or by any Public Sector Organization in India or in any other country nor is there pending any
inquiry by Indian Oil corporation Ltd. or any Department of any Government (State, Provincial,
Federal or Central) or by any other Public Sector Organization in India or in any other country,
in respect of any corrupt or fraudulent practice(s) against us or any partner or any other
concern or firm of which he is proprietor or partner, except as indicated below:
(Here give particulars of black listing or holiday listing, and in absence thereof state
“NIL”).______________________________________
In the case of Company:
We hereby declare that neither we or a parent, subsidiary or other Company under direct or
indirect common parent (associate company) are presently nor have within the past three years
been placed on black list or holiday list declared by Indian Oil Corporation Limited or by any
Page 72 of 124

Department of any Government (State, Provincial, Federal or Central) or by any Public Sector
Organization in India or in any other country nor is there pending any inquiry by Indian Oil
corporation Ltd. or any Department of any Government (State, Provincial, Federal or Central)
or by any other Public Sector Organization in India or in any other country, in respect of corrupt
or fraudulent practice(s), except as indicated below:
(Here give particulars of black list or holiday listing, and in absence thereof state
“NIL”)_______________________________________
It is understood that if this declaration is found to be false in any particular, Indian Oil
Corporation Ltd., shall have the right to reject my/our/bid, and if the bid has resulted in a
contract, the contract is liable to be terminated without prejudice to any other right or remedy
(including black listing or holiday listing) available to Indian Oil Corporation Ltd.
Place & Date: Name & Signature of Signatory
NOTE: - FORMAT TO BE TYPED ON TENDERERS LETTER HEAD AND SUBMITTED ALONG WITH
TECHNICAL BID DOCUMENTS WITH SIGNATURE AND STAMP
Page 73 of 124

ANNEXURE - L
PROFORMA OF TENDER NOT TAMPERED
(TO BE SUBMITTED ON LETTER HEAD OF THE BIDDER DULY SIGNED)
Note: Copy to be uploaded along with tender and original to be submitted during documents
verification.
Subject: Tender No: ________________________________ due on ___________.
I/We _________________________________________________ (Name of Bidder), hereby

declare that:
• I/We have not tampered or modified the subject tender document in any manner and
before uploading, same has been cross-checked with documents hosted on your e-portal
https://iocletenders.nic.in. In case, if same is found to be tampered/modified, I/We
understand that my/our tender will be summarily rejected and EMD/SD may be forfeited and I
am/We are liable to be banned from doing business with and/or prosecuted.
• I/We, hereby confirm that if any discrepancy observed in the submitted tender even at a
future date, I/We will abide by all the terms and conditions as per all the documents hosted
including Addendums/Changes/Corrigendum, on your e-portal related with subject tender. I/We
further assure that we agree to all the decisions confirmed in Pre-Bid Conference of the subject
tender.
Tenderer's Signature & Seal
Date:
Place:
Witness:
1) Name & Address: ____________________________________
2) Name & Address: ____________________________________
Page 74 of 124

ANNEXURE-M
FORMAT FOR GIVING CONSENT AND BANK DETAILS ON LETTER HEAD
Payment system to Vendors through Electronic Modes such as EFT, RTGS etc has been
introduced by the Corporation. For availing this facility, a consent letter from the Vendor as
also the Bank Account details of the Vendor is required.
Tenderers are requested to submit their Consent Letter as per the format given below along
with the enclosures as required:-
Dated :
To ,
M/s Indian Oil Corporation Ltd.

Address
Dear Sir ,
With reference to your advice, we hereby agree to accept the payment of our bills through
“RTGS/NEFT/Electronic Mode”.
The desired bank account details are given below:
1. Vendor Code allotted by IOCL in SAP
2. Name of Beneficiary (i.e IOCL Vendor )
3. Name of the Beneficiary’s Bank
4. Address of the Beneficiary’s Bank Branch
5. Contact details of Branch with STD Code
6. Beneficiary’s Bank Account No. ( as per cheque

copy )
7. Beneficiary’s Account Type (SB/CC/CA)
8. Beneficiary’s Bank IFSC Code ( 11 Digit)
9. Mobile No of Beneficiary (One Number only)
10. E-Mail Id of Beneficiary (One Mail Id only)
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A blank cancelled cheque leaf relating to the above bank account is enclosed for verifying the
accuracy of the bank account details.
I hereby declare that the particulars given above are correct and complete. I agree to receive
transactional SMS / E-Mail Alerts from IOCL with regard to my bill payments.
( Signature of Account Holder )

Seal of the Vendor
Encl : Cancelled Cheque
**** We hereby confirm that the above bank account details of beneficiary are correct in all
respects and the account of Beneficiary (IOCL vendor) is maintained at our bank branch.
(Name of Bank & Branch)

Authorized Signatory
**** Verification required only in case vendors name is not printed/appearing on the cancelled
cheque leaf being submitted to IOCL office
Page 76 of 124

ANNEXURE-N
GENERAL TERMS & CONDITIONS DEFINITIONS, INTERPRETATION AND DISCLAIMER
1.1 DEFINITIONS OF COMMON TERMS
1.1.1. Definitions
A. “Applicable Laws” means all laws, ordinances, rules, regulations applicable in India,
including but not limited to amendments, re-enactments, revisions, interpretations,
applications, and adaptations thereto made from time to time and in force
and effect, judgements, decrees, injunctions, writs and orders of any court, or
governmental agency or authority, rules, regulations, orders and interpretations
of any governmental authority, court or statutory or other body having jurisdiction
for the proper performance of the rights, obligations, duties, roles and
responsibilities as provided under the Tender Document, including Applicable
Permits & Clearances, as may be in effect at the time of performance of the rights,
obligations, duties, roles and responsibilities as provided for under the Tender
Document.
B. “Applicable Permits & Clearances” means any and all approvals, permits,
clearances, authorizations, no – objection certificates, certifications of
governmental authorities or agencies, consents, licenses, ruling, exemptions,
filings, or agreements required to be obtained under Applicable Laws or for the
proper performance of the rights, obligations, duties, roles and
responsibilities as provided under the Tender Document and includes any
approvals, permits, clearances, authorizations, no – objection certificates,
certifications of governmental authorities or agencies, consents, licenses, ruling,
exemptions, filings, or agreements required to be expressly or impliedly obtained
under the Tender Document.
C. “As – Is Processes” shall mean the business processes functionalities related to the
business areas referred t o in this Tender D o c u m e n t a n d implemented
a n d operational in the organization.
D. “BOM”, “BOQ”, “BoQ” or “BoM” each shall refer to the Bill of Materials or Bill
of Quantities which provide for items as specified therein, to be procured by the
Successful Bidder under the Tender Document.
E. "Complete” or “Completed” shall mean completeness of the specified work set

out in the Contract to the satisfaction of IOCL, failing which it shall be deemed as
incomplete if any part of the Contract, is not supplied, delivered and / or
installed and if supplied is not operational or not acceptable after examination or
testing by IOCL in any respect as per the Contract.
F. “Contract Value” shall mean the value of the Contract as quoted by the Successful
Page 77 of 124

Bidder and accepted by IOCL through the letter of award.
G. “COTS” shall refer to Commercial off–the-shelf Software which shall include, any
item of supply that is a commercially sold in substantial quantities in the
commercial marketplace and which is offered to any government / corporation,
under a contract or a sub – contract, without modifications or with minor
modifications as are necessary for the purposes of procurement by such
government / corporation, so that it is substantially in the same form as it is sold in
the commercial marketplace.
H. “Defect Liability Period” or “Warranty Period” shall mean a period of

Five years from the date of First Go – Live (as defined hereinafter).
I. “Holiday List” which shall mean and include the Holiday Lists and the Black Lists of
IOCL, its Administrative Ministry i.e. Ministry of Petroleum and Natural Gas, all
other public sector undertakings owned (partly or wholly) by the Government of
India and all other ministries and departments of the Government of India.
“Holiday-listing” shall be understood accordingly.
J. “Industry Best Practices” shall refer to the best world class practices prevalent in
the relevant industry and shall involve the exercise of those degrees of skill,
diligence, efficiency, reliability and prudence and those practices, methods,
specifications and standards of proper delivery, execution, services and
performance, as may change from time to time and which would reasonably and
ordinarily be expected to be used by a sufficiently skilled and experienced vendor,
contractor, Original Equipment Manufacturer or System Integrator engaged in the
proper execution and delivery of such works and adequate performance of such
obligations and services as provided for under the Tender Document.
K. “IOCL” shall mean Indian Oil Corporation Limited.
L. “OEM” shall refer to Original Equipment Manufacturer.
M. “Purchase Order” shall mean the purchase order or work order. The terms “PO”,
“Work Order” and “WO” shall also refer to Purchase Order.
N. “Primary Data Centre” or “PDC” or “DC” refers to the site from which the
solution shall be hosted and made operational. “Disaster Recovery Site” or
“DR” refers to the secondary site which will serve the purpose of standby for the
Primary Data Centre.
O. “Production Environment” refers to the environment in the solution landscape on

which the live / operational business transactions are performed. The development
and test environment shall host the sites under development and testing
respectively.
P. “Scheduled Bank” shall mean any Nationalized / PSU Bank appearing in the
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Scheduled Banks list of RBI or any Scheduled Bank (other than a Nationalized /
PSU Bank) appearing in the Scheduled Banks list of RBI having a credit rating of at
least ‘A’ of Moody’s or equivalent in case of foreign banks and credit rating at least
‘AA’ of CRISIL or equivalent (SEBI approved rating agencies) in case of Indian Banks,
at the time of acceptance of bank guarantee.
Q. “SI” shall refer to System Integrator.
R. “SLA(s)” s h a l l r e f e r t o a l l s e r v i c e level management requirement set out in the

Contract.
S. “Solution” shall mean and include the Hardware and Software along with
Software licences and all the allied applications comprising of software,
configuration, implementation, hosting and Maintenance thereof and associated
Services for the Company and shall include any ancillary requirements, terms,
conditions, obligations, amendments and clarifications as per the terms and
conditions under the Contract.
T. “Successful Bidder” shall mean the bidder as selected by IOCL through the
letter of award as per provisions of this Tender Document.
U. “Taxes” shall include all statutory dues, taxes, duties, levies, cesses, surcharges,
charges, interest, penalties, price discount and any statutory levies as applicable
from time to time and stamp duty to be imposed on and / or assessed on the Bidder
at the time of performance of obligations, duties, roles and responsibilities as
provided under the Contract, or its sub –contractors and / or licensors, or their
employees, by all municipal, local bodies, state or national government authorities
or any other government authority in connection with the obligations, duties,
roles and responsibilities as provided under the Contract.
V. “Tender Document” or “Bidding Documents” shall mean this tender document

including its Annexures, Tables, Declarations, Proforma, any addendum,
amendments or corrigendum to this tender document and any other document
issued pursuant hereto.
W. “To – Be Processes” shall mean the set of new, changed or optimised processes
envisaged / discovered during the in- depth study conducted by the bidder prior to
the solution implementation.
X. “Updates / Upgrades” shall have the meaning as ascribed to it in the Agreement.
1.2 GENERAL PRINCIPLES OF INTERPRETATION
1.2.1 Capitalized terms not expressly defined under the Bidding Documents shall
have those meanings and references as to be within the common knowledge
of a skilled and experienced OEM or system integrator in the context of the
Solution as has been provided under the terms, requirements, conditions
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and obligations of the Contract on due consideration of relevant Industry

Best Practices.
1.2.2 All other definitions and principles of interpretation set out in the
Agreement shall apply mutatis mutandis to this Tender Document.
1.2.3 Any reference made to the Tender Document, would include a

reference made to all the Bidding Documents, unless it be repugnant to
the context and meaning thereof.
1.2.4 The several documents of the Contract are to be read together as a

whole and are to be taken as mutually explanatory.
1.3 DISCLAIMER
1.3.1 The information contained in this Tender Document or

subsequently provided to bidder(s), whether verbally or in documentary or
any other form by or on behalf of IOCL or any of its employees or advisors,
is provided to bidder(s) on the terms and conditions set out in this Tender
Document and such other terms and conditions subject to which such
information is provided.
1.3.2 This Tender Document is neither an agreement nor an offer by IOCL to

the prospective bidders or any other person. The purpose of this Tender
Document is to provide interested parties with information that may be
useful to them in making their bids, whether technical offers or financial
offers pursuant to this Tender Document. This Tender Document includes
statements, which reflect various assumptions and assessments arrived at by
IOCL in relation to the Scope of Work and other requirements of IOCL
as dealt with under this Tender Document. Such assumptions, assessments
and statements do not purport to contain all the information that each
bidder may require. This Tender Document may not be appropriate for all
persons, and it is not possible for IOCL, its employees or advisors to
consider the commercial objectives, financial situations and particular
needs of each person who reads or uses this Tender Document. The
assumptions, assessments, statements and information contained in the
Tender Document, may not be complete, accurate, adequate or correct.
Each bidder should, therefore, conduct its own investigations and analysis
and should check the accuracy, adequacy, correctness, reliability and
completeness of the assumptions, assessments, statements and information
contained in the Tender Document and obtain independent advice from
appropriate sources.
1.3.3 Information provided in this Tender Document to the bidder(s) is on a

wide range of matters, some of which may depend upon interpretation
of law. The information given is not intended to be an exhaustive account
of statutory requirements and should not be regarded as a complete or
authoritative statement of law. IOCL hereby accepts no responsibility for
the accuracy or otherwise for any interpretation or opinion on law
expressed herein.
Page 80 of 124

1.3.4 IOCL, its employees and advisors make no representation or warranty

and shall have no liability whatsoever to any person, including any
applicant or bidder under any law, statute, rules, regulations,
tort, principles of restitution or unjust enrichment or otherwise for any
loss, damages, cost or expenses which may arise from or be incurred or
suffered on account of anything contained in this Tender Document or
otherwise, including the accuracy, adequacy, correctness, completeness or
reliability of the Tender Document and any assessment, assumption,
statement or information contained therein or deemed to form part of
this Tender Document or arising in any way for participation in the bidding
process.
1.3.5 IOCL also accepts no liability of any nature whether resulting from
negligence or otherwise howsoever caused arising from reliance of any
bidder upon the statements or any information contained in this Tender
Document.
1.3.6 IOCL may in its absolute discretion, but without being under any obligation
to do so, update, amend or supplement the information, assessment or
assumptions contained in this Tender Document.
1.3.7 The issue of this Tender Document does not imply that IOCL is bound
to select a bidder or to appoint the Successful Bidder, for the execution of
the Scope of Work and other requirements, and IOCL reserves the right to
reject all or any of the bidders or bids without assigning any reason
whatsoever.
1.3.8 The bidder shall bear all costs associated with or relating to the
preparation and submission of its bid including but not limited to
preparation, copying, delivery fees, expenses associated with any
demonstrations or presentations which may be required by IOCL or any
other costs incurred in connection with or relating to its bid. All
payment of such costs and expenses will lie with the bidder and IOCL
shall not be liable in any manner whatsoever for the same or for any
other costs or other expenses incurred by a bidder in preparation or
submission of the bid, regardless of the conduct or outcome of the bidding
process.
1.3.9 The bidder on submission of the first bid shall be deemed to have
acknowledged and undertaken that based on the terms and conditions of
the Tender Document, the bidder shall independently arrive at the solution,
which is suitable for IOCL and shall recommend the same in its bid after
taking into consideration the effort estimated for implementation of the
same. If any services, functions or responsibilities not specifically
described in the Contract are an inherent, necessary or customary part of
the deliverables or services and are required for proper
performance or provision of the deliverables or services in accordance
with the Contract, they shall be deemed to be included within the scope
of the deliverables or services, as if such services, functions or
responsibilities were specifically required and expressly described in the
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Contract and shall be provided by the bidder at no additional cost.
2.1 THE BIDDING DOCUMENTS
2.1.1 Content of Bidding Documents
The Tender Document, the procedures of bidding, the bids, the terms of
the Contract, the technical and various other requirements and any other
supplemental information and / or any clarifications and / or any amendments and
/ or any corrigenda, as may be released by IOCL from time to time, shall form part
of the Bidding Documents.
2.1.2 Clarification on Bidding Documents
Pre-Bid Conference will be held on ( a s p e r d e t a i l s i n N I T ) a t , Indian

Standard Time (IST) at the following address:
Indian Oil Corporation Limited,

(Marketing Division) – Head Office,
Bandra (East), Mumbai, 400051.
2.1.2.1 All the bidders who have registered on and downloaded the
Tender Document from the e-tender portal of IOCL at
https://iocletenders.nic.in can attend the meeting.
2.1.2.2 The bidders shall send their representatives and / or agents, with letter
of authorization from the organization, to sign the Minutes of Pre-Bid
Conference so that they shall be in a position to take final decisions on terms
of the Tender Document.
2.1.2.3 Bidders may please note that IOCL shall not accord any further opportunity
to the bidders to address their concerns and queries at any later date,
unless in exercising its full and final discretion it deems it necessary to do so.
2.1.2.4 The Minutes of the Pre-Bid Conference meeting shall be uploaded on the
IOCL e-Tender website: https://iocletenders.nic.in.
2.1.3 Amendment of Bidding Documents
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2.1.3.1 At any time, prior to the final deadline for submission of bids IOCL may,
for any reason, whether at its own initiative, or in response to a clarification
requested by a prospective bidder, amend the Bidding Documents.
2.1.3.2 The amendment will be deemed to have been notified on it being

uploaded on the IOCL e-Tender website: https://iocletenders.nic.in, to all
prospective bidders that have received the Bidding Documents and shall be
binding on them. Further, it will be assumed that the information contained
therein will have been taken into account by the bidder in the submission
of the bid.
2.1.3.3 In order to afford prospective bidders reasonable time in which to

take the amendment and / or revision and / or clarifications into account for
the purposes of the preparation of the bid, IOCL may, at its discretion, extend
the deadline for the submission of bids.
2.2 PREPARATION OF BIDS
2.2.1 Language of the Bid
The bid prepared by the bidder and all correspondence and documents related
to the bid exchanged between the bidder and IOCL shall be written in the English
language, provided that any printed literature furnished by the bidder may
be written in another language, as long as such literature is accompanied by
an authentic translation of its pertinent passages in English language in which case,
for purposes of interpretation of the bid, the translation shall govern, after due
verification by IOCL.
2.2.2 Documents comprising the Bid
The bidders are required to submit the following documents:

A. A NNEXURES:
1) The complete list of Annexures that are a part of this Tender Document
is available as a part of the Index. Bidders are requested to go
through
them thoroughly and submit all them as a part of the Technical
Bid without Price Bid.
2) The Annexures should be uploaded as explained in Annexure-B of this

Tender Document.
B. DECLARATIONS:
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1) The bidder should furnish a Declaration (Annexure-I) about relationship

with any of the Directors of IOCL. T h e r e a r e 4 ( f o u r ) p a r t s
– Part-A, Part-B, Part-C and Part-D of this
declaration.
2) The bidder should furnish a Declaration ( A n n e x u r e - K ) about their

not appearing in the Holiday List or Black List of IOCL, other PSUs or
Government. If the bidder does not appear in the said list, they shall
mention ‘Not Listed’, ‘Not Holiday/Black Listed’, ‘Nil’ or ‘Not
Applicable’ and that shall be taken as equivalent to ‘Not in
Holiday/Black List’.
The bidder should strike off / remove the parts that are not
applicable (that are highlighted / shaded) and retain the last paragraph
in the declaration.
3) The bidder should furnish the complete IP agreement alongwith

covering letter duly filled in totality. (A n n e x u r e - P )
4) The bidder should furnish Manufacturer’s Authorization Form (MAF)

filled by the OEM / OEMs on the letterhead of the manufacturer and
should be signed and stamped by authorized signatory.
6) The bidder should furnish statement of credentials. (Annexure – G)
5) The successful bidder should furnish a Confidentiality and non disclosure

Agreement ( A n n e x u r e - O )
C. PROFORMA:
1) A n n e x u r e - Q has the format of the Bank Guarantee for Earnest

Money Deposit (EMD).
2) A n n e x u r e - R has the format of the Bank Guarantee for Security Deposit.
3) A n n e x u r e - M has the format of Request for Payment by RTGS mode,

for the purpose of IOCL making payment to the bidder by Real Time
Gross Settlement (RTGS) mode.
4) A n n e x u r e S has the format of Declaration cum Indemnity.
2.2.3 Bid Prices
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A. Bidders shall quote prices for the bidding process on a ‘single responsibility’
basis for the performance, such that the total bid price covers all the
bidder’s obligations, duties, roles and responsibilities mentioned in or to be
reasonably inferred from the Bidding Documents in respect of the Solution and
all Taxes thereon. This shall include all obligations, duties, roles and
responsibilities as provided by the Bidding Documents, the acquisition of all
Applicable Permits & Clearances, the supply, configuration, operation,
maintenance, installation, hosting, integration, training services and
such other requirements and services as provided under the Bidding
Documents.
The tenderer shall quote on percentage basis as indicated in the price bid
format. Quoted percentage shall be applicable to all item rates.
B. Work that is inherent or customary shall be deemed to have been included in

the scope of work and unless expressly a price has been quoted for a specific
item or a deliverable for the Solution, the same shall be considered to have
been provided for in the overall price quoted.
C. Taxes:
1) If the Bidder does not set out any Taxes as part of the bid prices/Contract
Value, which are applicable at the time of making the bid, such Taxes shall
be deemed to have been included in the bid prices/Contract Value and no
separate or additional reimbursement or payment over the Contract Value
shall be due from or payable by IOCL.
2) Any statutory variation in rate of applicable Taxes as specifically set out in

the bid prices/Contract Value of the bidder or introduction of new taxes
on or after the due date of the bid, shall be reimbursed by IOCL on actual
basis within contract delivery period. Taxes under the GST regime as
applicable on invoices raised to IOCL shall be paid by IOCL to the
successful bidder on submission of tax invoice.
3) In the event of any downward revision in rates of any of the Taxes or

removal of any Tax obligation of the Successful Bidder, the Contract Value
shall stand adjusted and reduced to that extent and IOCL shall pay such
adjusted Contract Value to the Successful Bidder.
2.2.4 Bid Currencies
All prices and levies in Bill of Quantities (BoQ) or Price Bid are in Indian Rupees
only. A sample Price bid is provided.
2.2.5 Period of Validity of the Bid
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120 days from the date of opening of the Technical Bid of the tender. Once any
quotation is accepted and the Letter of Award, Work Order or Purchase Order is
placed on the Successful Bidder; the validity of the rates will remain till the
completion of delivery and terms and conditions of the Contract in all respects. No
escalation in the costs and expenses of the Successful Bidder shall be entertained
at any stage of the Agreement till all the duties, responsibilities and obligations of
the Successful Bidder are completed in all respects. IOCL may seek further
extension if required.
2.2.6 Submission of the Bid
Each bidder can submit only one tender bid. It is clarified that a person shall be
deemed to have submitted more than one bid if a person bids in a partnership or
limited liability partnership format and/or in a Company format. A Company shall
for this purpose include any artificial person whether constituted under the
Applicable Laws, laws of India or of any other country. A person shall be
deemed to have bid in a partnership format or in association of persons format if
he is a partner of the firm which as submitted the bid or is a member of any
association of persons which has submitted a bid. A person shall be deemed to
have bid in a Company format if, the person holds more than 10% (ten percent) of
the voting share capital of the company which has submitted a bid, or is a Director
of the Company which has submitted a bid, or holds more than 10% (ten percent) of
voting share capital and/or is a Director of a holding Company which has submitted
the bid.
2.3 SUBMISSION OF BIDS
2.3.1 General Instructions for Submission of Bids
2.3.1.1 IOCL reserves the right to accept / reject any or all bids without assigning
any reason whatsoever.
2.3.1.2 Bidder must distinctly understand that they will be required to

strictly conform to the terms and conditions of the Tender Document and the
Agreement as contained in each of their clauses and the plea of prevailing
custom, usual or standard practices will not on any account be admitted as an
excuse on their part for infringement of any of the terms and conditions.
2.3.1.3 The Technical Bid and Commercial Terms without Price Bid submitted by the
bidder shall not contain any indication whatsoever about the price.
2.3.1.4 The Price Bid shall contain only schedule of rates duly filled in.Price Bid folder
shall not contain any other document or any conditions.
2.3.1.5 It is mandatory for every bidder to fill all the documents as set out in
the
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Tender Document irrespective of their earlier association with IOCL.

2.3.1.7 Any conditional / incomplete offer or failure to follow above instructions
shall lead to disqualification even after the opening of bids.
2.3.1.10 Bidder shall strictly comply with the form and content of the
Annexures of the Tender Document; furnish Bank Guarantees for Earnest Money
Deposit and Security Deposit, Indemnity bonds and other Declarations.
2.3.1.11 Any offer or bid, which does not comply with the terms and
conditions of the Tender Document or contains qualifications or any counter
conditions, will be treated as invalid.
2.3.1.13 IOCL is issuing this Tender Document, for the purposes of Original
Equipment Manufacturer(s) and / or system integrators, who are
incorporated/formed in India, to participate in the bidding process for the
delivery and service of the Solution as per scope of work, requirements,
terms and conditions in this Tender Document.
2.3.1.15 Bidders can submit only one bid in two parts as required under the
Tender Document on their behalf. If multiple bids are submitted from any
bidder, all bids submitted by that bidder will be rejected.
2.3.1.22 Bidder should study the Tender Document in its entirety carefully and
understand the exact requirements, terms and conditions under the Tender
Document before submission of bids.
2.3.1.23 If there are any doubts, bidders should get clarifications before the due
date but this shall not be a justification for late submission of the bid or
requesting extension of bid opening dates. No clarifications shall be given
in writing after the date of the Pre - Bid Conference.
2.3.1.27 IOCL is not bound to accept the lowest bid and reserves the rights to
reject any or every bid without assigning any reason whatsoever and / or
to carry out negotiations with the bidders in the manner considered suitable
to IOCL. Any conditions and qualifications attached / printed overleaf of the
bidder’s offers not in consonance with the terms and conditions of the Tender
Document or the rules and regulations of IOCL, will not be binding on IOCL.
2.3.1.28 Bidder will give an undertaking about Confidentiality of the Tender
Document as per Annexure – O. The Bidder should give undertaking to sign
the Non – Disclosure Agreement as per Annexure – O. The Successful Bidder
will have Non – Disclosure obligations even under the Agreement after
execution.
2.3.1.3 Deviations
Any deviations from the terms and conditions or from the Technical and
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Functional Data sheet should be suggested by the bidder in Schedule of

Deviations giving the document reference, page number, clause /
line reference, stipulated requirements and bidder’s deviations. The bidder
has to be extra careful in filling up this part of the bid. On the basis of the
entries in the Schedule of Deviations, IOCL may refer for further
clarifications or otherwise reject the bid outright. The acceptance of
deviations shall be at sole discretion of IOCL and IOCL reserves the right to
reject any or all the deviations without assigning any reason. Any proposed
deviations from the terms and conditions under the Tender Document by
the bidder shall be intimated to IOCL in writing, as per the following format:
Table 1- Schedule of Deviations

Sr. No. Tender Specified Requirement Deviation by bidder
Document
Clause/ Line
2.3.2 Details of Bid Submission

A. The bidder is expected to examine the Tendering Document, including all
instructions, specifications and conditions in the Tender Document. Failure to
furnish all the information required in the Tender Document or submission of
bids not substantially responsive to the Tender Document in every respect
shall be liable for rejection of the bid.
C. Bids shall be based strictly on the terms, conditions and

specifications contained in the Tender Document. Any deviation and
exceptions taken to terms and conditions of the tender documents must be
clearly listed out in Schedule of Deviation and submitted along with the
Technical Bid with Commercial Terms without Price Bid (PART – 1).
E. All amendments, revisions or modifications to the Tender Document issued by

IOCL subsequently, if any, must be digitally signed and submitted along
with the bid. The bid submitted by the bidder shall take into account all such
amendments. Bidder must not resort to any unsolicited revision of the Tender
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Document. Any type of unsolicited revision will disqualify the bidder.

G. The bid shall be completely filled in all respects and with requisite
information and annexures strictly in the order. Incomplete bids not
supported by requisite documents will not be considered. Decision of the
IOCL tender consideration committee, in this regard, shall be final and
binding on the bidder.
H. Submission of the information and details shall be done strictly in the manner
described. In case the relevant data/details/information in respect of the
above is not furnished in the Technical Bid with Commercial Terms
without Price Bid (PART - 1), the tender shall be liable for rejection.
K. The bid should be submitted / uploaded in two parts – PART - 1 and PART - 2
as detailed below:
PART – 1 (Technical Bid without Price Bid):
Technical and commercial aspects of the bid with the techno-commercial

requirements as per the Tender Document digitally signed with no price
indicated therein and EMD documents to be uploaded as per the instructions
for submission of bids. The techno-commercial part of the Tender
Document shall be submitted / uploaded electronically as per the instructions
provided in the two cover online e-bid submission document in the Bidders
Manual Kit on https://iocletenders.nic.in as detailed below:
1) Duly signed covering letter in the bidder’s official letterhead

by Authorized Signatory with name, title, contact no., e-mail and
common seal.
2) Power of Attorney (with specimen signature) or other proof of
authority, in favour of the person who has digitally signed the bid.
Authority of the person uploading the bids with his DSC shall be
required to be submitted in the bids. Document required showing the
authority of the person uploading & submitting the bid with his Digital
Signature Certificate shall be as given in the following table
In case of Proprietary  If the bid is submitted by the proprietor,
Concern no POA required. However, he will upload
undertaking certifying that he is sole
proprietor.
 If the bid is submitted by person other
than proprietor, POA authorizing the
person to submit bid on behalf of the
concern
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In case of Company  Certified copy of Board Resolution

authorizing the person submitting the bid
on behalf of the company
OR
 POA and the supporting Board Resolution
authorizing the person submitting the bid
on behalf of the company
In case of Partnership POA along with Deed of Partnership / LLP

Firm/LLP Agreement.
In case of Co-Operative Copy of resolution passed as per Society Rules

Society
In case person signing the declarations and person using the DSC to upload the
bid are different, the POA of person signing the declarations shall also be
uploaded additionally.
3) Scanned copy of the EMD submitted against the bid.

4) Declaration of Blacklisting in the prescribed format.
5) Declaration that the bidder has thoroughly read the Tender Document
and all other related documents issued at a later date and agrees
to abide by them in the format.
6) Address of office of the bidder within India and the address at which
Purchase Order or Work Order needs to be placed.
7) Other Indemnities, Guarantees, Declarations as mentioned in the Tender
Document.
8) Details of work carried out for meeting Pre – Qualifying Criteria along
with the relevant documents, such as copies of Work Order and
completion certificates, supporting the claim.
9) Audited Profit and Loss Account Statement and Balance Sheets for the
last 3 (three) financial years (FY 2015-16, FY 2016-17 and FY 2017-18).
10) Copies o f I n c o m e T a x R e t u r n A c k n o w l e d g e m e n t f o r l a s t 3
( three) financial years (FY 2015-16, FY 2016-17 and FY 2017-18).
11) Copy of GST registration no.
12) Self-Attested Permanent Account Number (“PAN”) card copy.
13) All documents pertaining to and in support of the requirements for

Bid
Opening and Evaluation.
14) All submissions relating to technical requirements, Annexures and other
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related documents in support of the bid as per the Tender Document.

15) Statement of Credentials (Annexure – G)
16) Bidders are advised to provide complete compilation of all documents

needed for upload in the Techno-commercial bid and scan the said
documents in .pdf format before upload. Other formats like .jpg,
.bmp,.gif etc. may be avoided as they take up more space in the
server. A Index should be created wherein the Name and Folder in
which the document has been uploaded should be clearly mentioned.
Bidders may be required to produce the original documents of all the
uploaded documents as part of document verification at any stage as called
for by IOCL at its sole discretion.
PART - 2 (Price Bid):
The Price Bid shall be submitted in a separate folder as per the

instructions provided in the two cover online e-bid submission document in
the Bidders Manual kit on https://iocletenders.nic.in. Price Bid shall contain
only one copy of Schedule of Rates/Bill of Quantities (PART - 2) duly filled in
and digitally signed and it shall not contain any conditions or qualifications
whatsoever. The bidder shall quote exact prices in the Schedule of Rates /
Bill of Quantities. Price Bid to be uploaded as per the downloaded Bill of
Quantities without any change in format. The price offered by the bidder
must not appear anywhere in any manner in the Technical Bid with
Commercial Terms without Price Bid (PART – 1). The bidder should not include
extra information in the Technical Bid with Commercial Terms without Price
Bid (PART – 1) such as brochures, manuals, documents etc. other than
required. The Bidder shall quote the rates for all items as per the Schedule
of Payment in the Price Bid (PART – 2). The quoted rates shall be valid for a
period of 120 days from the date of opening of the Technical Bid with
Commercial Terms without Price Bid (PART – 1). The price shall be quoted by
the bidder in the specified Price Bid format in the e-Tender portal only.
Failing to upload / submit the price in the format in the e-Tender site may
lead to invalid bid. IOCL, at its sole discretion, may negotiate further. The
price as finally agreed between the bidder and IOCL shall be final and it
shall not be subject to escalation for any reason whatsoever.
L. The bidder shall have their office in India. The bidder shall submit the bid
authenticated by an authorized person from any of his offices in India for
interacting with IOCL during evaluation of the bid. The bidder shall also
indicate address of office on which order has to be placed, if selected.
2.3.3 Deadline for Submission of Bids
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As per details in NIT
2.3.5 Modification and Withdrawal of Bids
As on the date of opening of the relevant bid, no modifications to the bid shall be
allowed. However, if bidder intends to revise or modify the bid already
submitted, they may change / revise the same before the last date and time of
submission of bid. Any withdrawal of bids by bidders during the period of validity of
the bid shall be a valid ground for forfeiture of the EMD by IOCL.
2.3.6 Opening of Bids
A. Technical Bid with Commercial Terms without Price Bids (PART - 1) shall be
opened on the specified date and time or any time thereafter mentioned in
the NIT by designated IOCL officials.
B. Price Bid (PART - 2) of bids which only qualify in the Technical Bid
with Commercial Terms without Price Bid (PART - 1) stage of the bidding
process will only be opened.
C. IOCL shall not be bound to accept the lowest bid or any bid. The decision
of IOCL in this regard shall be final and binding on all bidders.
2.4 AWARD OF CONTRACT
2.4.1 Letter of the Award

After selection of the Successful Bidder, a Letter of Award (the “Letter of
Award”) shall be centrally issued by IOCL to the Successful Bidder.
2.4.2 Execution and signing of the Contract

The Successful Bidder shall forthwith execute the Agreement within 7 (seven) days
of the date of intimation by IOCL for the execution of the Agreement. The
Successful Bidder shall not be entitled to seek any deviation, modification or
amendment in the Contract except as specifically agreed and decided by IOCL at its
sole discretion.
2.4.3 Work Order Placement

Purchase Order to be placed from the State Office giving GSTIN of State in which the
service is to be made and GSTIN of vendor as under:
a) Call up POs shall be placed by IOCL State Office for individual political states
where the services are proposed to be carried out.
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b) Against the supply Item, the Vendor will be paid taxes only against Tax Invoice
indicating details / elements of all taxes charged and necessary requirements
as prescribed under the respective tax laws and also to mention his correct and
valid registration number(s) along with IOCL’s registration number as applicable
for particular supply on all invoices raised on IOCL.
c) In case financial implication of the tax component for supply portion quoted by
vendor is less than applicable GST, then the payment by IOCL in lieu of taxes
will be restricted to the amount equivalent to tax component quoted by
vendor.
2.4.4 Special Clauses for Taxation:

The taxation conditions are included in Special Conditions of Contract.
2.4.5 Security Deposit
A. Security deposit amount shall generally be equivalent to 10% of the Total

Contract Value. For above the Total Contract Value shall mean the totality of
such remuneration exclusive of Goods and Service Tax. While initially the SD
amount shall be 10% of the Work Order value (exclusive of GST), once the work
is executed, the total Security Deposit will be on the value of the work actually
executed and not on the value of the work order and shall be submitted in any
one of the following forms:
1. A Banker’s Cheque, Pay Order or DD of the Scheduled Bank; or
2. An irrevocable and unconditional bank guarantee (“Bank Guarantee”)

in the form set forth in Proforma for Bank Guarantee for Security of this
Tender Document.
Option of one of the above methods once exercised can under

no circumstances be changed later on, and IOCL shall not consider any
requests in this regard made by the Successful Bidder.
B. The Successful Bidder shall at all times ensure that the Security
Deposit remains valid and enforceable till 90th day from the expiry of the
Contract Period. If the Contract Period is extended for any reason, the
Successful Bidder shall ensure that the validity of the Security Deposit is also
extended accordingly.
C. The Successful Bidder shall submit the Security Deposit within 15 (fifteen) days
from the issuance of the Letter of Award and in any event before commencing
the work under the Contract. The Security Deposit shall be from a Scheduled
Bank.
D. The Security Deposit shall be held by IOCL as security for the due
performance of the obligations by the Successful Bidder under the Contract.
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IOCL shall have right to encash the entire Security Deposit on occurrence
of breach of any terms of the Contract by the Successful Bidder. Further, all
sums of compensation, damages, price discount or any other sums of money
payable by the Successful Bidder may be realized from Security Deposit by
encashment and appropriation of the proceeds thereof, without such
provision being treated as a limit on the liability of the Successful Bidder
to pay damages or compensation for breach of its obligations and
responsibilities under the Contract. Provided that nothing herein stated shall
make it incumbent upon IOCL to utilize the Security Deposit in preference to
any other remedy, which IOCL may have.
E. Upon any encashment and appropriation of the Security Deposit,
the Successful Bidder shall, within 15 (fifteen) days thereof, replenish, in
case of partial appropriation, to the original level of the Security Deposit,
and in case of appropriation of the entire Security Deposit provide a fresh
Security Deposit, as the case may be, and the Successful Bidder shall, within
the time so granted, replenish or furnish fresh Security Deposit as aforesaid
failing which IOCL shall be entitled to terminate the Agreement.
F. Without prejudice to the aforesaid, in the event of the Successful Bidder
failing to make and maintain a Security Deposit in the manner aforesaid,
IOCL shall have the right to forfeit any money lodged with IOCL on behalf of
the bid submitted by them and IOCL shall be entitled to cancel the
acceptance of the bid and the Letter of Award thereof.
2.4.6 The Successful Bidder’s Failure
In the event, the Successful Bidder has failed to perform any obligation under
this Tender Document or the Contract after the issuance of the Letter of Award,
IOCL may take the following actions:
A. The entire amount of the EMD or the Security Deposit (as the case may be) of
the Successful Bidder is liable for appropriate/encashment by IOCL as price
discount being pre-estimate damage caused to IOCL;
B. The Successful Bidder shall be put on the Holiday List/Black List of IOCL as
its policy;
C. The award of the Contract shall be cancelled;

and
D. IOCL may appoint any other person for completion / performance of the
Contract at the sole cost and risk of the Successful Bidder.
2.4.7 Corrupt and Fraudulent Practices
A. The bidders and their respective officers, employees, agents and advisers
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shall observe the highest standard of ethics during the Bidding Process and
subsequent to the issue of the LOA and during the subsistence of the
Agreement. Notwithstanding anything to the contrary contained herein, or in
the LOA or the Agreement, IOCL may reject a Bid, withdraw the LOA, or
terminate the Agreement, as the case may be, without being liable in
any manner whatsoever to the Bidder, as the case may be, if it determines
that the Bidder, as the case may be, has, directly or indirectly or through an
agent, engaged in corrupt practice, fraudulent practice, coercive practice,
undesirable practice or restrictive practice in the Bidding Process. In such
an event, IOCL shall be entitled to forfeit and appropriate the Bid Security or
Security Deposit, as the case may be, as price discount, without prejudice to
any other right or remedy that may be available to IOCL under the Bidding
Documents and/ or the Agreement, or otherwise.
B. Without prejudice to the rights of IOCL herein above and the rights
and remedies which IOCL may have under the LOA or the Agreement, or
otherwise if a Bidder, as the case may be, is found by IOCL to have directly or
indirectly or through an agent, engaged or indulged in any corrupt practice,
fraudulent practice, coercive practice, undesirable practice or restrictive
practice during the Bidding Process, or after the issue of the LOA or the
execution of the Agreement, such Bidder shall not be eligible to participate in
any tender issued by IOCL during a period of 2 (two) years from the date such
Bidder, as the case may be, is found by IOCL to have directly or indirectly or
through an agent, engaged or indulged in any corrupt practice, fraudulent
practice, coercive practice, undesirable practice or restrictive practices, as
the case may be.
C. For the purposes of this Clause, the following terms shall have the meaning
hereinafter respectively assigned to them:
1. “corrupt practice” means (a) the offering, giving, receiving, or
soliciting, directly or indirectly, of anything of value to influence the
actions of any person connected with the Bidding Process (for avoidance
of doubt, offering of employment to or employing or engaging in any
manner whatsoever, directly or indirectly, any official of IOCL who is or
has been associated in any manner, directly or indirectly, with the
Bidding Process or the LOA or has dealt with matters concerning the
Agreement or arising therefrom, before or after the execution thereof,
at any time prior to the expiry of one year from the date such official
resigns or retires from or otherwise ceases to be in the service of IOCL,
shall be deemed to constitute influencing the actions of a person
connected with the Bidding Process); or (b) save and except as
permitted under this tender document, engaging in any manner
whatsoever, whether during the Bidding Process or after the issue of the
LOA or after the execution of the Agreement, as the case may be, any
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person in respect of any matter relating to the work or the LOA or the
Agreement, who at any time has been or is a legal, financial or
technical adviser of IOCL in relation to any matter concerning the work;
2. “fraudulent practice” means a misrepresentation or omission of facts or
suppression of facts or disclosure of incomplete facts, in order
to influence the Bidding Process;
3. “coercive practice” means impairing or harming, or threatening to
impair or harm, directly or indirectly, any person or property to
influence any person’s participation or action in the Bidding Process;
4. “undesirable practice” means (a) establishing contact with any person

connected with or employed or engaged by IOCL with the objective of
canvassing, lobbying or in any manner influencing or attempting to
influence the Bidding Process; or (b) having a Conflict of Interest; and
5. “restrictive practice” means forming a cartel or arriving at
any understanding or arrangement among Bidders with the objective of
restricting or manipulating a full and fair competition in the Bidding
Process.
D. In case it appears to the IOCL, after examining the tenders received, that any
2 (two) or more tenders are collusive or otherwise manipulated to the
disadvantage of the IOCL and against the spirit of ethical competition, the
IOCL reserves the right to summarily reject such tenders. It shall not be
incumbent on the IOCL to prove any collusion or other malpractice in this
regard.
2.5 TIME SCHEDULE FOR THE TENDERING PROCESS
The Time Schedule for the tendering process has been provided in the NIT
3.0 OTHER TERMS AND CONDITIONS

3.1 Governing Law
A. The Governing Law for this tender document shall be the laws in force in India
from time to time.
3.2 Jurisdiction
A. The Courts at Mumbai shall have exclusive jurisdiction over all disputes arising
under, pursuant to and / or in connection with this Tender Document and the
tender process hereunder.
B. The foretasted jurisdiction clauses will not apply to any dispute resolution
after execution of the Agreement. Any dispute resolution after the
execution of the Agreement will be as per the provisions of the Agreement.
3.3 Price discount
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3.3.1 Upon occurrence of any delay of delivery, any default, breach or violation of any
of the provisions of the Contract by the Successful Bidder, IOCL shall, without
prejudice to its other rights and remedies hereunder or in law, the Successful
Bidder shall pay to IOCL, price discount in an amount calculated at the rate of 0.5%
of the Contract Value for each week during which such default, breach or violation
continues. This provision will not be applicable for the defaults, breach or
violation for which the price adjustments have been specifically provided under
this Tender Document.
3.3.2 The Successful Bidder acknowledges that the price discount as aforesaid payable
by the Successful Bidder as set out herein are genuine pre-estimates of the losses
to be suffered by IOCL for shortfalls/breaches/violation by the Successful Bidder
and are neither penalty nor consequential damages sustained by IOCL as a result of
such shortfalls. In view of the foregoing, the Successful Bidder accepts and agrees
to such price discount as assessed by an auditor based on the terms hereof and
shall not dispute such price discount in any proceedings. The price discount as set
above shall be payable by the Successful Bidder forthwith on demand made by
IOCL. Applicable service tax for price discount is liable to be deducted from the
Successful Bidder.
3.3.3 Without prejudice to the above, IOCL shall be entitled to set off the amount of
price discount payable by the Bidder to IOCL against any and all amounts due
to the Bidder by IOCL under the Contract or any other contract or document
and/or encash the Security Deposit for the price discount payable by the Bidder.
3.4 Limitation of Liability
The maximum liability of the Successful Bidder shall be limited to 100% of the
Contract Value. Notwithstanding the before said, the liability of the Bidder shall
not be limited in the event the liability arises out of fraud, negligence, misconduct,
infringement of intellectual property rights and/or loss of data by the Bidder.
3.5 ARBITRATION:
If any dispute or difference of any kind whatsoever shall arise between the Parties
in connection with or arising out of this Agreement, such dispute or difference shall
be resolved through arbitration as per the procedure mentioned herein below:
a. The dispute or difference shall be referred to a Sole Arbitrator.
b. The arbitration shall be through Indian Council for arbitration, Mumbai (Name of
Institutional Arbitration Forum).
c. The Rules of the above-mentioned Institutional Arbitration Forum shall be applicable
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to the arbitral proceedings.
d. The Indian Arbitration and Conciliation Act 1996 and Arbitration and Conciliation
(Amendment) Act 2015 or any statutory modification or re-enactment thereof and
the rules made there under for the time being in force shall apply to the
arbitration proceedings under this clause.
e. The seat of arbitration shall be at Mumbai.
f. The proceedings shall be conducted in English language.
g. The cost of the proceedings shall be equally borne by the parties, unless otherwise
directed by the sole arbitrator.
h. The following shall not be referred to arbitration:

1. Disputes having financial claims less than Rs. 5 lakhs.
Notwithstanding anything contained herein above (except h), upon arising of

dispute the parties may agree to refer the same to arbitration of mutually
acceptable sole arbitrator including employee of Indian Oil Corporation Ltd.
3.6 EXIT CLAUSE:
Though the contract period is envisaged for 5 years, IOCL gives commitment for
contract period of 3 years. After 3 years, if IOCL wishes to exit the contract, IOCL may
do so by giving notice period of 6 months to the bidder. However, the work order shall
be valid for five years i.e., if no notice is given the VTS system continues in OPEX
model for five years.
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ANNEXURE – O
Confidentiality and Non – Disclosure Agreement (required only for successful bidder)
This Confidentiality and Non-disclosure Agreement is made this [ ] day of [ ],

201
(“Agreement”) executed by and
between:
M/s Indian Oil Corporation Ltd., a company incorporated under the provisions of the
Companies Act, 1956 and having its registered office at [Indian Oil Bhavan, G-9, Ali Yavar
Jung Marg, Bandra East, Mumbai 400051] (hereinafter referred to as “Disclosing Party”),
which expression shall, unless repugnant to the meaning or context thereof, be deemed to
mean and include its successors and assigns), of the One Part;
AND
…………….(name and address of the firm/Company through (mention details of duly
authorized signatory) (hereinafter referred to as the “Receiving Party” and which
expressionshall unless repugnant to the meaning or context hereof include its successors
and permitted assigns), of the OTHER PART.
IOCL and Receiving Party are, wherever the context so requires, hereinafter collectively
referred to as the “Parties”.
1.
Purpose
a) The Company is a public sector undertaking engaged inter alia in the business
of refining and marketing of petroleum and petrochemical products and is
India’s largest commercial enterprise. The main products of the Company are
petrol, diesel, liquefied petroleum gas, auto liquefied petroleum gas,
aviation turbine fuel, lubricants and various petrochemicals.
b) The Receiving Party is engaged in the business of
[To be inserted at the time of finalization of the agreement].
c) IOCL is desirous of sharing certain information of a proprietary and confidential
nature with the Receiving Party with the objective of permitting the
Receiving Party to undertake process development, testing, product
development and various other activities based on such information with regard
to Centralized vehicle tracking and management system (CVTMS) as a
Managed Service in OPEX model for Tank Trucks under contract of Indian Oil
Corporation Limited for a period of five years in the manner and to the extent
as provided under this Tender.
d) All Confidential Information (defined below) and intellectual property rights in
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relation to the information disclosed by IOCL to the Receiving Party including

all intellectual property rights resulting as a consequence of the Project are
owned exclusively by IOCL and are protected by applicable laws, and nothing
contained in this Agreement or the disclosure made hereunder is intended
to or shall create any right or title in the Confidential Information or the
intellectual property rights in and to the information provided or developed
consequent to the Project in favour of the Receiving Party or any third person.
2. Definition
“Confidential Information” means all nonpublic information of IOCL which is
accessible by or is available to the Receiving Party whether in writing, oral,
graphic, visual or any other tangible, intangible or electronic form
including, without limitation, any and all information relating to IOCL’s and/or its
client’s (whether past, present, or future) financial data, financial results and
projections, costs and prices, details and data of companies, suppliers, dealers,
distributors, customers, retainers, employees and consultants (whether past,
present or prospective), technologies, technical and business strategies, business
and marketing plans, marketing and sales techniques, pricing and other strategies,
computer programs, software tools, source codes, object codes, protocols, product
descriptions, development schedules, product positioning, choices of product names,
trade secrets or know how, customer information and intellectual property rights
as well as any such information not generally known to third parties or received
from others that the Receiving Party is reasonably expected to treat as
confidential.
3. Non-Disclosure of Confidential Information

a) The Receiving Party agrees not to use the Confidential Information for its own
use or for any purpose whatsoever except for the duly approved purposes of the
Project.
b) The Receiving Party shall not itself nor shall it permit the disclosure
of Confidential Information to third parties or to its employees (including
directors officers, agents, consultants), managers or any other staff, other than
those who are required to have the information in order to carry out necessary
actions on a ‘need to know’ basis in relation to the Project. The Receiving
Party shall require employees or any of its staff who shall be given access to
Confidential Information under this Agreement to execute a separate
nondisclosure agreement which shall be substantially similar to this Agreement
in content and purpose, prior to such disclosure and shall be required to duly
notify IOCL, in writing, of the names of each such employees or staff upon
IOCL’s request.
c) The Receiving Party hereby acknowledges and agrees that it shall take
all necessary measures to protect the secrecy of, and avoid unauthorised
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disclosure or use of, the Confidential Information other than for the
purposes of the Project and in order to prevent Confidential Information from
falling into the public domain or the possession of persons other than those
persons authorized hereunder to receive or possess any Confidential
Information, which measures shall include the highest degree of care that is
expected from a reasonable person to protect its own confidential information
of a similar nature. The Receiving Party agrees to immediately notify IOCL, in
writing, with regard to any actual or alleged misuse or misappropriation of
Confidential Information by its officers, directors, agents, employees,
shareholders, affiliates, subsidiaries or consultants.
d) The Receiving Party understands that any use or disclosure of such Confidential
Information for purposes other than t he Projec t including any
inadvertent disclosure thereof shall cause immense and irreparable harm,
loss, damage and injury (including damage to reputation to IOCL and /or its
affiliates). The Receiving Party acknowledges that IOCL and its intended
beneficiaries hereunder shall be entitled to seek injunctive reliefs against the
Receiving Party in case of breach or threatened breach of the provisions of this
Agreement since monetary relief alone shall not be adequate remedy for breach
of this Agreement.
e) The Receiving Party hereby indemnifies and agrees to hold IOCL and
its respective employees, directors, representatives and agents (collectively
the “Indemnified Party”) harmless from any claims, loss, harm, damage,
actions, suffered by the Indemnified Party and/or any third party who is the
owner of such Confidential Information, arising out of any use, misuse, abuse
or malafide disclosure of such Confidential Information for any purposes other
than the Project.
4. Data Loss
The Bidder, while working on the project for IOCL, may receive, collect or have
access to the information of IOCL or its customers which may be confidential or
proprietary in nature. The Bidder acknowledges that such information and its
protection is critical for the business and goodwill of IOCL and may get access to
the same solely during the course of performing services for discharging its
obligations.
The Bidder will comply with the terms set out in the tender document as well as
those informed by IOCL from time to time, with regard to its receipt, use,
transmission, disposal and disclosure. The Bidder will also ensure that its
employees/contractors who are given access to such information also comply with
such terms. If any action or omission of the Bidder or any of its
employees/contractors leads to a loss of any such information, then the Bidder will
be held liable for such loss and will have to indemnify IOCL for all damages suffered
by IOCL due to such loss. The Bidder will immediately, on learning of loss of any
information, inform IOCL of such loss after which the Bidder and IOCL will fully and
Page 101 of 124


promptly co-operate with each other to investigate and remedy such loss. The Bidder
will, at its own expense, take all reasonable steps to prevent any further loss of the
information.
The Bidder acknowledges that some of the information that the Bidder receives or
has access to could be sensitive personal information within the meaning of the
Information Technology (Reasonable security practices and procedures and sensitive
personal data or information) Rules, 2011, as amended from time to time (“Rules”).
The Bidder will, in addition to the above obligations, also comply with the Rules at
all times. The Bidder will implement all safeguards and practices that are
legally necessary to protect sensitive personal information and will use such
information only for the purpose for which it is collected and not use or disclose for
its own purpose or for the benefit of anyone but IOCL.
The Bidder will keep and maintain all confidential information including sensitive
personal information in strict confidence and will use such degree of care as is
reasonably and legally required to avoid unauthorized access, use or disclosure.”
5. No Authority
The Receiving Party shall have no authority to represent itself as IOCL's licensee,
partner, joint venture or in any other capacity whatsoever nor shall the Receiving
Party attempt to enter into any agreement on IOCL’s behalf or represent or hold
itself out that it has such authority.
6. Return of confidential information
6.1 The Receiving Party shall, and shall cause its Representatives to, at the sole cost
and expense of the Receiving Party, destroy any and all Confidential Information
furnished or caused to be furnished by the Disclosing Party to the Receiving Party or
its Representatives in connection with the Transaction, together with all copies of
such information, within seven (7) days of (i) Parties having mutually agreed to
discontinue evaluation of the Transaction, or (ii) the Receiving Party notifying the
Disclosing Party of the Receiving Party ceasing to be interested in the Transaction;
(iii) the written request of the Disclosing Party, or (iv) expiry of the agreement.
6.2 The Receiving Party shall, within such seven (7) day period, irreversibly destroy
or permanently erase all other materials prepared by the Receiving Party or its
Representatives that incorporate or are derived from any of the Confidential
Information, including, without limitation, by means of fully expunging any
electronic copies from the relevant devices.
6.3 The Receiving Party shall certify in writing that all Confidential Information has
been destroyed and that all other materials prepared by the Receiving Party or its
Representative that incorporate or are derived from any of the Confidential
Page 102 of 124


Information have been duly destroyed in accordance with the provisions hereof.
7. Patent, Trademark or Copyright Infringement
Nothing in this Agreement is intended to, or shall grant any rights or title in or to
the Confidential Information disclosed to the Receiving Party including under any
patent, trademark or copyright or other applicable relevant laws and a disclosure
thereof shall not by itself constitute any option, grant or license of rights now or
hereinafter held by IOCL, its affiliated companies to the Receiving Party, nor shall
this Agreement grant the Receiving Party any rights in or to Confidential
Information, except the limited right to use such Confidential Information solely for
the purposes of the Project.
8. Term
Except and as otherwise provided in this Agreement, the foregoing commitments
under this Agreement shall commence upon the date of execution of this Agreement
and shall survive termination of this Agreement.
9. Miscellaneous
a) This Agreement shall not be assigned by the Receiving Party without the prior
written consent of IOCL and any purported attempt by the Receiving Party to
assign this Agreement shall be deemed null and void. IOCL’s failure to
enforce any provision of this Agreement shall not constitute a waiver of any
term hereof.
b) The Receiving Party agrees that: (i) IOCL and any and all affiliates thereof,
including without limitation, licensees, licensors, subsidiaries and joint ventures, that
provide Confidential Information to the Receiving Party pursuant to this Agreement are
express and intended beneficiaries of this Agreement; (ii) the Receiving Party must abide
by this Agreement with respect to Confidential Information provided by any such
beneficiary(ies); and (iii) any such beneficiary(ies) may bring suit to enforce this Agreement.
10. Dispute Resolution, Governing Law and Jurisdiction
10.1 If any dispute or difference of any kind whatsoever shall arise between the
Parties in connection with or arising out of this Agreement, such dispute or
difference shall be resolved through arbitration as per the procedure mentioned
herein below:
a. The dispute or difference shall be referred to a Sole Arbitrator.
b. The arbitration shall be through Indian Council for arbitration, Mumbai (Name of
Institutional Arbitration Forum).
c. The Rules of the above-mentioned Institutional Arbitration Forum shall be
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applicable to the arbitral proceedings.
d. The Indian Arbitration and Conciliation Act 1996 and Arbitration and
Conciliation (Amendment) Act 2015 or any statutory modification or re-enactment
thereof and the rules made there under for the time being in force shall apply to
the arbitration proceedings under this clause.
e. The seat of arbitration shall be at Mumbai.
f. The proceedings shall be conducted in English language.
g. The cost of the proceedings shall be equally borne by the parties, unless
otherwise directed by the sole arbitrator.
h. The following shall not be referred to arbitration:

1. Disputes having financial claims less than Rs. 5 lakhs.
i. Notwithstanding anything contained herein above (except h), upon arising of

dispute the parties may agree to refer the same to arbitration of mutually
acceptable sole arbitrator including employee of Indian Oil Corporation Ltd.
10.2 The Governing Law shall be the laws of India in force from time to time.
10.3 Subject to Clause 10.1 above, the Courts at Mumbai shall have exclusive
jurisdiction over all disputes arising under, pursuant to and/ or in connection with
this Agreement and the tender process hereunder.
11. Attorneys' Fees and Costs

In the event of any action, suit, or proceeding arising from or based upon this
Agreement brought by IOCL against the Receiving Party, the prevailing party shall be
entitled to recover from the other its reasonable attorneys' fees in connection
therewith in addition to the costs of such action, suit, or proceeding.
12. INDEMNITY:
The Receiving Party shall indemnify and hold harmless Disclosing Party from all losses,
damages, claims, suits, legal proceedings or actions which may arise out of or result from
non-observance, breach etc. by The Receiving Party of any of the terms and conditions
contained herein.
13. Compulsory Disclosures:
In the event the Receiving Party is required to disclose Confidential Information to comply
with applicable laws or court orders, decrees or governmental or regulatory rules and
regulations or the Receiving Party shall promptly, and in any event prior to disclosure,
obtain written consent of such disclosure from the Disclosing Party and shall not oppose any
action by the Disclosing Party to obtain a protective order or other remedy or relief in
respect of the Confidential Information. Further, the Receiving Party shall cooperate with
Page 104 of 124


the Disclosing Party to obtain a protection order or other remedy.
IN WITNESS WHEREOF the Parties hereto have set and subscribed their respective hands on
this Confidentiality and Non-Disclosure Agreement o n the day and the year
first hereinbefore written.
BY THE WITHIN NAMED [INSERT NAME OF BIDDER]
THROUGH THE HAND OF:
______________________________
(AUTHORIZED SIGNATORY)
BY T H E W I T H I N N A M E D I N D I A N O I L CORPORATION L T D
THROUGH THE HAND OF:
(AUTHORIZED SIGNATORY)
Page 105 of 124


ANNEXURE – P
Covering Letter required to be signed and submitted by the tenderer (On Letter Head)
Ref. : Dated :
To,
Indian Oil Corporation Limited
__________________________
Sub : Submission of offer for Tender no. ________________ for ___________________.
Dear Sir,
The Bidder acknowledges that Indian Oil Corporation Limited (IOCL) has signed the MOU
with Transparency International India for the adoption of the Integrity Pact Program and
stands committed to following the principles thereof as enumerated in the Integrity
Agreement enclosed with the tender document.
The Bidder agrees that the Notice Inviting Tender (NIT) is an invitation to offer made on
the condition that the Bidder will sign the enclosed Integrity Agreement, which is an
integral part of tender documents, failing which the tenderer will stand disqualified from
the tendering process. The Bidder acknowledges that the Bid would be kept open in its
original form without variation or modification for a period of 120 days (state the number
of days from the last date for the receipt of tenders stated in the NIT) AND THE MAKING
OF THE BID SHALL BE REGARDED AS AN UNCONDITIONAL AND ABSOLUTE ACCEPTANCE of
this condition of the NIT.
Bidder confirms acceptance and compliance with the Integrity Agreement in letter and
spirit and further agrees that execution of the said Integrity Agreement shall be separate
and distinct from the main contract, which will come into existence when bid is finally
accepted by IOCL. The Bidder acknowledges and accepts the duration of the Integrity
Agreement, which shall be in line with Article 8 of the enclosed Integrity Agreement.
Bidder acknowledges that in the event of Bidder’s failure to sign and accept the Integrity
Agreement, while submitting the Bid, IOCL shall have unqualified, absolute and
unfettered right to disqualify the tenderer and reject the Bid in accordance with the
terms and conditions of the tender.
Yours faithfully,
(Duly authorized Signatory of the Bidder)
Page 106 of 124


INTEGRITY AGREEMENT
(Marketing Division)
Tender no. : ________________
INTEGRITY AGREEMENT
This Integrity Agreement is made at _____________ on this ________ day of _____
BETWEEN
Indian Oil Corporation Limited, a company duly incorporated and validly existing under the
provisions of Companies Act, 1956 and having its registered office at Indian Oil Bhavan, 9,
Ali Yavar Jung Marg., Bandra (East), Mumbai 400 051 (hereinafter referred as the Principal
/ Owner’, which expression shall unless repugnant to the meaning or context hereof
include its successors and permitted assigns)
And
______________________________________________________________________________
_____________________ (name and address of the individual / firm / Company /
consortium members through
_______________________________________________________________
__________________________(mention details of duly authorized signatory) hereinafter

referred to as the ‘Bidder / Contractor’ and which expression shall unless repugnant to the
meaning or context hereof include its successors and permitted assigns.
Preamble
WHEREAS the Principal / Owner has floated a tender (Tender No. :
________________________________________________________ ) (hereinafter referred to
as “Tender”) and intends to award, under laid down organizational procedures, contract/s
purchase order / work order for _________________________________________________
(name of contract / order) or items covered under the tender hereinafter referred to as
the “Contract”.
Page 107 of 124


AND WHEREAS the Principal/Owner values full compliance with relevant laws of the land,
rules, regulations, economic use of resources and of fairness / transparency in its relation
with its Bidder (s) and Contractor (s).
AND WHEREAS, in order to achieve these goals, the Principal / Owner has appointed
Independent External Monitors (IEM), to monitor the Tender process and the execution of
the Contract for compliance with the principles as laid down in this Agreement.
AND WHEREAS to meet the purpose aforesaid both the parties have agreed to enter into
this Integrity Agreement (hereinafter referred to as “Integrity Pact” or “Pact”), the terms
and conditions of which shall also be read as integral part and parcel of the Tender
documents and Contract between the parties.
NOW, THEREFORE, in consideration of mutual covenants contained in this Pact, the parties
hereby agree as follows and this Pact witnesseth as under;
Article 1: Commitment of the Principal / Owner

1) The Principal / Owner commits itself to take all measures necessary to prevent
corruption and to observe the following principles:
a) No employee of the Principal / Owner, personally or through any of his / her
family members, will, in connection with the Tender, or the execution of
the Contract, demand, take a promise for or accept, for self or third person,
any material or immaterial benefit which the person is not legally entitled
to.
b) The Principal / Owner will, during the Tender process, treat all Bidder (s)
with equity and reason. The Principal / Owner will, in particular, before and
during the Tender process, provide to all Bidder (s) the same information
and will not provide to any Bidder(s) confidential / additional information
through which the Bidder(s) could obtain an advantage in relation to the
Tender process or the Contract execution.
c) The Principal / Owner shall endeavour to exclude from the Tender process
any person, whose conduct in the past has been of biased nature.
2) If the Principal / Owner obtains information on the conduct of any of its employees
which is a criminal offence under the Indian Penal Code (IPC) / Prevention of
Corruption Act, 1988 (PC Act) or is in violation of the principles herein mentioned
or if there be a substantive suspicion in this regard, the Principal / Owner will
inform the Chief Vigilance Officer and in addition can also initiate disciplinary
actions as per its internal laid down policies and procedures.
Page 108 of 124


Article 2 – Commitments of the Bidder(s) / Contractor(s)

1) The Bidder(s) / Contractor(s) commits himself to take all measures necessary to
prevent corruption. He commits himself to observe the following principles during
his participation in the Tender process and during the Contract execution:
a) The Bidder (s) / Contractor (s) will not, directly or through another person
or firm, offer, promise or give to any of the Principal / Owner’s employees
involved in the Tender process or execution of the Contract or to any third
person any material or other benefit which he / she is not legally entitled
to, in order to obtain in exchange any advantage or any kind whatsoever
during the Tender process or during the execution of the Contract.
b) The Bidder (s) / Contractor (s) will not enter with other Bidder (s) into any
undisclosed agreement or understanding, whether formal or informal. This
applies in particular to prices, specifications, certifications, subsidiary
contracts, submission or non – submission of bids or any other actions to
restrict competitiveness or to cartelize in the bidding process.
c) The Bidder (s) / Contractor(s) will not commit any offence under the
relevant IPC / PC Act. Further the Bidder (s) / Contractor(s) will not use
improperly, (for the purpose of competition or personal gain), or pass on to
others, any information or document provided by the Principal / Owner as
part of the business relationship, regarding plans, technical proposals and
business details, including information contained or transmitted
electronically.
d) The Bidder (s) / Contractor(s) of foreign origin shall disclose the names and
addresses of agents / representatives in India, if any. Similarly Bidder(s) /
Contractor(s) of Indian Nationality shall disclose names and addresses of
foreign agents / representatives, if any. Either the Indian agent on behalf of
the foreign principal or the foreign principal directly could bid in a tender
but not both. Further, in cases where an agent participates in a tender on
behalf of one manufacturer, he would not be allowed to quote on behalf of
another manufacturer along with the first manufacturer in a subsequent /
parallel tender for the same item. Copy of CVC guidelines dated 21.04.2004
is annexed hereto as Annexure A.
e) The Bidder(s) / Contractor(s) will, when presenting his bid, disclose any and
all payments he has made, is committed to or intends to make to agents,
brokers or any other intermediaries in connection with the award of the
Contract.
2) The Bidder(s)/Contractor(s) will not instigate third persons to commit offences

outlines above or be an accessory to such offences.
Article 3 – Disqualification from Tender Process and exclusion from future contracts.
Page 109 of 124


1. If the Bidder(s)/Contractor(s), either before award or during execution of Contract

has committed a transgression through a violation of Article 2 above or in any other
form, such as to put his reliability or credibility in question, the Principal / Owner
is entitled to disqualify the Bidder(s)/Contractor(s) from the Tender process or
terminate the Contract, if already executed or exclude the Bidder / Contractor
from future contract award processes. The imposition and duration of the exclusion
will be determined by the severity of transgression and determined by the Principal
/ Owner. Such exclusion may be for a period of 1 year to 3 years as per the
procedure prescribed in the guidelines for holiday listing of the Principal / Owner.
2. The Bidder / Contractor accepts and undertakes to respect and uphold the
Principal / Owner’s absolute right to resort to and impose such exclusion.
3. Apart from the above, the Principal / Owner may take action for banning of
business dealings / holiday listing of the Bidder / Contractor as deemed fit by the
Principal / Owner.
Article 4 – Consequences of Breach

Without prejudice to any rights that may be available to the Principal / Owner under law
or the Contract or its established policies and laid down procedures, the Principal / Owner
shall have the following rights in case of breach of this Integrity Pact by the Bidder /
Contractor(s):
1) Forfeiture of EMD / Security Deposit: If the Principal / Owner has disqualified the
Bidder (s) from the Tender process prior to the award of the Contract or
terminated the Contract or has accrued the right to terminate the Contract
according to Article 3, the Principal / Owner apart from exercising any legal rights
that may have accrued to the Principal / Owner, may in its considered opinion
forfeit the Earnest Money Deposit / Bid- Security amount of the Bidder /
Contractor.
2) Criminal Liability: If the Principal / Owner obtains knowledge of conduct of a
Bidder or Contractor, or of an employee or a representative or an associate of a
Bidder or Contractor which constitutes corruption within the meaning of PC Act, or
if the Principal / Owner has substantive suspicion in this regard, the Principal /
Owner will inform the same to the Chief Vigilance Officer.
Article 5 – Previous Transgression

1) The Bidder declares that no previous transgressions occurred in the last 3 years
with any other Company in any country confirming to the anti-corruption approach
or with any other Public Sector Enterprise in India that could justify his exclusion
from the Tender process.
2) If the Bidder makes incorrect statement on this subject, he can be disqualified

from the Tender process or action can be taken for banning of business dealings /
holiday listing of the Bidder / Contractor as deemed fit by the Principal / Owner.
Page 110 of 124


3) If the Bidder / Contractor can prove that he has resorted / recouped the damage
caused by him and has installed a suitable corruption prevention system, the
Principal / Owner may, at its own discretion as per laid down organizational
procedures, revoke the exclusion prematurely.
Article 6 – Equal Treatment of all Bidders / Contractors / Subcontractors
1) The Bidder(s) / Contractor(s) undertake(s) to demand from all subcontractors a

commitment in conformity with this integrity Pact. The Bidder / Contractor shall be
responsible for any violation(s) of the principles laid down in this Pact by any of its
Sub-contractors / sub-vendors.
2) The Principal / Owner will enter into Pacts on identical terms as this one with all
Bidders and Contractors.
3) The Principal / Owner will disqualify Bidder, who do not submit, the duly signed
Pact between the Principal / Owner and the bidder, along with the Tender or
violate its provisions at any stage of the Tender process, from the Tender process.
Article 7 – Independent External Monitor (IEM)
1) The Principal / Owner has appointed competent and credible independent External
Monitor(s) (IEM) for this Pact. The task of the Monitor is to review independently
and objectively, whether and to what extent the parties comply with the
obligations under this Pact.
2) The IEM is not subject to instructions by the representatives of the parties and
performs his functions neutrally and independently. He reports to the Chairman,
3) The Bidder(s) / Contractor(s) accepts that the IEM has the right to access, without
restriction, to all Project documentation of the Principal / Owner including that
provided by the Contractor. The Contractor will also grant the IEM, upon his
request and demonstration of a valid interest, unrestricted and unconditional
access to his or any of his Sub-Contractor’s project documentation. The IEM is
under contractual obligation to treat the information and documents of the
Bidder(s)/Contractor(s)/Subcontractor(s) with confidentiality.
4) In case of tenders having estimated value of Rs. 150 crores or more, the Principal /
Owner will provide to the IEM sufficient information about all the meetings among
the parties related to the Project and shall keep the IEM apprised of all the
developments in the Tender process.
5) As soon as the IEM notices, or believes to notice, a violation of this Pact, he will so
inform the Management of the Principal / Owner and request the Management to
discontinue or take corrective action, or to take other relevant action. The IEM can
in this regard submit non-binding recommendations. Beyond this, the IEM has no
Page 111 of 124


right to demand from the parties that they act in a specific manner, refrain from
action or tolerate action.
6) The IEM will submit a written report to the Chairman, Indian Oil Corporation
Limited within 6 to 8 weeks from the date of reference or intimation to him by the
Principal / Owner and, should the occasion arise, submit proposals for correcting
problematic situations.
7) If the IEM has reported to the Chairman, Indian Oil Corporation Limited a
substantiated suspicion of an offence under the relevant IPC/PC Act, and the
Chairman, IOCL has not, within reasonable time taken visible action to proceed
against such offence or reported it to the Chief Vigilance Officer, the IEM may also
transmit the information directly to the Central Vigilance Commissioner.
8) The word “IEM” would include both singular and plural.
Article 8 – Duration of the Pact

This Pact begins when both the parties have legally signed it. It expires for the Contractor
/ Vendor 12 months after the completion of work under the Contract or till the
continuation of defect liability period, whichever is more and for all other Bidders, till the
Contract has been awarded.
If any claim is made / lodged during the time, the same shall be binding and continue to
be valid despite the lapse of this Pact as specified above, unless it is discharged /
determined by the Chairman, IOCL.
Article 9 – Other Provisions

1) This Pact is subject to Indian law, place of performance and jurisdiction is the Head
Office / Head quarters of the Division of the Principal / Owner who has floated the
Tender.
2) Changes and supplements need to be made in writing. Side agreements have not
been made.
3) If the Contractor is a partnership or a consortium, this Pact must be signed by all

the partners and consortium members. In case of a Company, the Pact must be
signed by a representative duly authorized by board resolution.
4) Should one or several provisions of this Pact turn out to be invalid, the remainder
of this Pact remains valid. In this case, the parties will strive to come to an
agreement to their original intentions.
5) Any dispute or difference arising between the parties with regard to the terms of
this Pact, any action taken by the Owner / Principal in accordance with this Pact or
interpretation thereof shall not be subject to arbitration.
Page 112 of 124


Article 10 – Legal and Prior rights
All rights and remedies of the parties hereto shall be in addition to all the other legal
rights and remedies belonging to such parties under the Contract and / or law and the
same shall be deemed to be cumulative and not alternative to such legal rights and
remedies aforesaid. For the sake of brevity, both the Parties agree that this Pact will have
precedence over the Tender / Contract documents with regard any of the provisions
covered under this Pact.
IN WITNESS WHEREOF the parties have signed and executed this Pact at the place and date
first above mentioned in the presence of following witnesses :
__________________________________________
(For and on behalf of Principal / Owner)
__________________________________________
(For and on behalf of Bidder / Contractor)
WITNESSES :
1. _________________________ (signature, name and address)
_________________________
_________________________
2. _________________________ (signature, name and address)
_________________________
Note : In case of Purchase Orders wherein formal agreements are not signed,
references to witnesses may be deleted from the last part of the Agreement.
Page 113 of 124


ANNEXURE – Q
FORM OF BANK GUARANTEE FOR EARNEST MONEY DEPOSIT
(To be executed on Stamp paper of appropriate value)

1. In consideration of the Indian Oil Corporation Limited (hereinafter called ‘The
Corporation’) having agreed to accept from________________ (name of the tenderer) (
hereinafter called `the said tenderer’) Earnest money in the form of Bank Guarantee,
under the terms and conditions of tender No._______________________dated _________
in connection with _________________________________________________ (mention the
details of the tender) (hereinafter called “the said tender”), for the due observance by
the said tenderer of the stipulation to keep the offer open for acceptance for a period of
_______ days from the date of the opening of the tender and other stipulations of the
tender we, ___________________________________(indicate the name of the bank)
hereinafter referred to as ‘the Bank’ at the request of
___________________________________________(mention the name of the tenderer) do
hereby undertake to pay on demand to the Indian Oil Corporation Limited an amount not
exceeding Rs. ____________________ in the event of the said tenderer having incurred
forfeiture of earnest money as aforesaid or for the breach of any of the terms or
conditions or the stipulations of the said tender and/ or the contract if awarded including
but not limited to non performance of the contract caused due to revision in price/
pricing basis after close of the pricing part of the tender under an order of the Indian Oil
Corporation limited.
2. We_____________________(indicate the name of the bank) do hereby undertake to pay

the amounts due and payable under this guarantee without any demur, merely on a
demand from the Indian Oil Corporation Limited stating that the amount claimed is due
by way of forfeiture of earnest money or any loss or damage caused to or suffered or
would be caused to or suffered by the Indian Oil Corporation Limited by reason of breach
by the said tenderer any of the terms or conditions or stipulations 3contained in the said
tender or by reason of the tenderer’s failure to perform the stipulations of the said
tender. Any such demand made on the bank shall be conclusive as regards the amount
due and payable by the bank under this guarantee. However, our liability under this
guarantee shall be restricted to an amount not exceeding Rs. _______.
3. We __________________(indicate the name of the bank) undertake to pay to the Indian

Oil Corporation Limited any money so demanded notwithstanding any dispute or disputes
raised by the tenderer in any suit or proceeding pending before any court or Tribunal or
arbitrator relating thereto our liability under this present being absolute and
unequivocal. The payment so made by the bank under this bond shall be a valid discharge
of our liability for payment there under and the tenderer shall have no claim against us
for making such payment.
Page 114 of 124


4. We _________________(indicate the name of the bank) further agree that the guarantee
herein contained shall remain in full force and effect during the period that would be
taken for the performance of the terms, conditions or stipulation of the said tender and
that it shall continue to be enforceable till all the dues of the Indian Oil Corporation
Limited under or by virtue of the said tender/ contract have been fully paid and its
claims satisfied or discharged or till Indian Oil Corporation Limited certifies that the
terms and conditions of the said tender have been fully and properly carried out by the
said tender and accordingly discharge this guarantee. Unless a demand or claim under
this guarantee is made on us in writing on or before _______ we shall be discharged from
all liability under this guarantee thereafter.
5. We____________________(indicate the name of the bank) further agree with the Indian
Oil Corporation Limited that the Indian Oil Corporation Limited shall have the fullest
liberty without our consent and without affecting in any manner our obligations
hereunder to vary any of the terms and conditions of the said tender or to extend time of
performance by the said tenderer from time to time or to postpone for any time or from
time to time any of the powers exercisable by the Indian Oil Corporation Limited against
the said tenderer and to forbear or enforce any of the terms and conditions relating to
the said tender and shall not be relieved from our liability by reason of any such
variation, or extension being granted to the said tenderer or for any forbearance, act or
omission on the part of Indian Oil Corporation Limited or any indulgence by the Indian Oil
Corporation Limited to the said tenderer or by any such matter or thing whatsoever which
under the law relating to sureties would, but for this provisions have effect of so relieving
us.
6. This guarantee will not be discharged due to the change in the constitution of the bank or
the tenderer.
7. We, _________________(indicate the name of the bank) lastly undertake not to revoke
this guarantee during its currency except with the previous consent of the Indian Oil
Corporation Limited in writing.
Dated the ___ day of ____ 20__
For ________________
(indicate the name of bank)
Place :
Date :
Page 115 of 124


ANNEXURE – R
PROFORMA FOR BANK GUARANTEE FOR

SECURITY DEPOSIT
(to be executed on Stamp paper of appropriate value Rs. 100/-)
Contract reference: ____________________________
Bank Guarantee No. : ____________________________
Date : ____________________________
Amount : ____________________________
Valid upto : ___________________________
1. In consideration of the INDIAN OIL CORPORATION LIMITED, having its Registered
Office at G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai- 400 051 (hereafter called
“the Corporation”) having agreed to exempt M/s.
_____________________________________ having its office at __________________
(hereinafter called “the said Vendor” ) from the demand under the terms and
conditions of a LOI No ______________ dated ___________ made between the
Corporation and ______________________________ (hereinafter called “the said
Agreement”), of Security Deposit for the due fulfillment by “the said Vendor” of the
terms and conditions contained in the said LOI, on production of a bank Guarantee of
Rs_______________ (Rs. _________________________________________only). We,
_____________________________ hereinafter referred to as “the Bank” (at the
request of M/s. _______________________________ (Vendor) do hereby undertake to
pay to the Corporation an amount not exceeding Rs.____________(Rs.
______________________________________________) against any loss or damage
caused to or suffered or would be caused to or suffered by the Corporation by Reason
of any breach by the said Vendors of any of the terms of conditions contained in the
said LOI.
2. We, _____________________________________ (indicate name of the Bank) do

hereby undertake to pay the amounts due and payable under this guarantee without
any demur, merely on a demand from the Corporation stating that the amount
claimed is due by way of loss or damage caused to, or suffered by the Corporation by
reason of breach by the said Vendors of any of the terms or conditions contained in
the said contract or by reason of the Vendor’s failure to perform the said Contract.
Any such demand made on the Bank shall be conclusive as regards the amount due
and payable by the Bank under this guarantee. However, our liability under this
guarantee shall be restricted to an amount not exceeding Rs.___________ (Rupees
_________ ____________________________).
3. We, ____________________________ (indicate name of bank) undertake to pay to
the Corporation any money so demanded not withstanding any disputes raised by the
Vendor in any suit or proceeding pending before any court of Tribunal or Arbitrator
relating thereto our liability under this present being absolute and unequivocal. The
payment so made by us under this bond shall be valid discharge of our liability for
payment there under and the Vendors shall have no claim against us for making such
payment.
Page 116 of 124


4. We, ____________________________ (indicate name of the Bank) further agree that

the guarantee herein contained shall remain in full force and effect during the period
that would be taken for the performance of the said Contract and that it shall
continue to be enforceable till all the dues of the Corporation under or by virtue of
the said Contract have been fully paid and its claims satisfied or discharged or till the
Corporation certifies that the terms and conditions of the said Contract have been
fully and properly carried out by the said Vendor and accordingly discharge this
guarantee. Unless a demand or claim under this guarantee is made on us in writing
on or before __________________ we shall be discharged from all liability under this
guarantee thereafter.
5. We, _________________________ (indicate name of the Bank) further agree with the
Corporation that the Corporation shall have the fullest liberty without our consent
and without affecting in any manner our obligations hereunder to vary any of the
terms and conditions of the said Contract or to extend time of performance by the
said Vendor from time to time or to postpone for any time or from time to time any of
the powers exercisable by the Corporation against the said Vendor and to forebear or
enforce any of the terms and conditions relating to the said Contract and shall not be
relieved from our liability by reasons of any such variation, or extension being granted
to the said Vendor or for any forbearance act or omission on the part of the
Corporation or any indulgence by the Corporation to the said Vendor or by any such
matter or thing whatsoever which under the law relating to sureties would but for this
provisions have effect of so relieving us
6. This guarantee will not be discharged due to the change in the constitution of the
Bank or the Vendor.
7. We, ____________________________ (indicate name of the Bank) lastly undertake
not to revoke this guarantee in its currency except with previous consent of the
Corporation in writing.
Dated the ___________________ day of _________20
FOR_____________________________________________
(Indicate the name and address of the Bank)
DATE
SEAL
PLACE
Page 117 of 124


ANNEXURE - S
PROFORMA for DECLARATION CUM INDEMNITY
(required only for successful bidder)
We,-------------------------------------- a company incorporated under the Companies Act-----

(Please specify the Act under which the Company is incorporated) and having its
registered office at , hereinafter referred to as
“Company” (which expression shall unless it be repugnant to the context or meaning
thereof, mean and include its administrators, successors and assigns), do hereby solemnly
declare and state as under:
1. That the Company has participated in tender No. (Please specify the tender
details)
--------------------------------- invited by M/s Indian Oil Corporation Ltd on___________.
2. That the Company undertakes and declares that all the credentials, copy
of documents including the document relating to Pre-qualification criteria
submitted along with the tender are genuine and correct.
3. That the Company undertakes that whatever information/declaration or documents

submitted by us along with the tender is found to be untrue or incorrect or false,
Indian Oil Corporation Ltd. would be within its right to reject the tender or
terminate the contract (if already executed) and that we shall have no claim,
whatsoever, against Indian Oil Corporation LTD for such rejection/ termination.
4. That the Company further hereby indemnifies and shall keep Indian Oil Corporation
Limited indemnified and keep them harmless against any claims, demand, action,
dispute, costs, charges and expenses of any nature suffered or likely to be
suffered or sustained by Indian Oil Corporation Limited on account of not
submitting the genuine/true documents by us. We hereby further agree,
undertake and covenant that in the event of any loss or damage that Indian Oil
Corporation LTD may suffer or be put to, we hereby give unfettered rights and
authority to Indian Oil Corporation LTD to recover and / or adjust the amount of
loss or damage so suffered from any payment/s that may be due to us from Indian
Oil Corporation LTD.
5. That the Indian Oil Corporation shall be at liberty to initiate and take any other
action against the Company in addition to the aforesaid indemnity in the event the
documents/credentials submitted by the Company is found to be untrue or
incorrect or false at any stage.
6. That I, have been authorized by the company to submit

confirm and record this declaration cum indemnity which is made out of our free
Page 118 of 124


will and consent and we shall abide by the same.
Dated at this day of _.
(AUTHORISED SIGNATORY) Signature & Seal of Competent Authority
Page 119 of 124


ANNEXURE – T
IOCL State Office wise Supply Location details:
Sr Regio IOCL State IOCL State IOCL Supply Location IOCL Supply
No n Office Office Code Name Location Code
1 ER IOAOD 7500 DHARMANAGR 7D02
2 ER IOAOD 7500 MISSAMARI 7D03
3 ER IOAOD 7500 RAMNAGAR 7D04
4 ER IOAOD 7500 DIMAPUR 7D06
5 ER IOAOD 7500 VAIRENGTE 7D10
6 ER IOAOD 7500 DOIMUKH 7D12
7 ER IOAOD 7500 MALOM DEPOT IMPHAL 7D17
8 ER IOAOD 7500 BONGAIGAON 7R01
9 ER IOAOD 7500 BETKUCHI 7T03
10 ER IOAOD 7500 LUMDING TERMINAL 7T04
11 ER IOAOD 7500 DIGBOI TERMINAL 7T16
12 NR DSO 1100 PMC 1121
13 NR DSO 1100 AMBALA 1122
14 NR DSO 1100 BIJWASAN 1123
15 NR DSO 1100 REWARI 1124
16 NR DSO 1100 TIKRIKALAN 1126
17 NR PSO 1200 Jalandhar Terminal 1221
18 NR PSO 1200 Sangrur Terminal 1222
19 NR PSO 1200 Bathinda Terminal 1223
20 NR PSO 1200 Parwanoo Depot 1253
21 NR PSO 1200 Kullu Depot 1255
22 NR RSO 1300 Jodhpur Terminal 1323
23 NR RSO 1300 Chittorgarh Terminal 1324
24 NR RSO 1300 Jaipur Terminal 1325
25 NR RSO 1300 Bharatpur Terminal 1349
26 NR UPSO-I 1400 Allahabad Terminal 1422
27 NR UPSO-I 1400 Kanpur Terminal 1423
28 NR UPSO-I 1400 Mughalsarai Terminal 1424
29 NR UPSO-I 1400 Lucknow Terminal 1426
30 NR UPSO-I 1400 Baitalpur Depot 1442
31 NR UPSO-I 1400 Jhansi Depot 1449
32 NR UPSO-I 1400 Gonda Depot 1456
33 NR UPSO-II 1500 MMT Mathura 1525
34 NR UPSO-II 1500 Agra Terminal 1527
35 NR UPSO-II 1500 ROORKEE 1528
Page 120 of 124


36 NR UPSO-II 1500 MEERUT TERMINAL 1541

37 NR UPSO-II 1500 NAJIBABAD TL 1544
38 NR UPSO-II 1500 Banthra Depot 1555
39 NR UPSO-II 1500 Aonla Depot 1558
40 NR UPSO-II 1500 LALKUAN 1560
41 ER WBSO 2100 Haldia-A 2122
42 ER WBSO 2100 Mourigram 2123
43 ER WBSO 2100 Rajbandh Terminal 2124
44 ER WBSO 2100 Siliguri Terminal 2125
45 ER WBSO 2100 Port Blair Terminal 2126
46 ER WBSO 2100 Budge Budge 2127
47 ER WBSO 2100 Haldia B 2129
48 ER WBSO 2100 Rangpo Depot 2142
49 ER WBSO 2100 Malda Depot 2143
50 ER OSO 2200 Paradeep Terminal 2221
51 ER OSO 2200 Jharsuguda Terminal 2222
52 ER OSO 2200 Bhubaneswar Depot 2248
53 ER OSO 2200 Balasore Depot 2249
54 ER BSO 2300 Patna Terminal 2322
55 ER BSO 2300 Barauni Terminal 2323
56 ER BSO 2300 Jasidih Terminal 2324
57 ER BSO 2300 Khunti Terminal 2326
58 ER BSO 2300 Raxaul Depot 2346
59 WR GSO 3100 GRI Koyali 3121
60 WR GSO 3100 Sidhpur Terminal 3124
61 WR GSO 3100 Kandla FST 3130
62 WR GSO 3100 Hazira Terminal 3131
63 WR GSO 3100 VWOT Dumad 3132
64 WR GSO 3100 Ahmedabad 3133
65 WR GSO 3100 EOL, Vadinar 3139
66 WR GSO 3100 Rajkot Depot 3142
67 WR MSO 3200 Pune Terminal 3224
68 WR MSO 3200 Vashi Terminal 3227
69 WR MSO 3200 Wadala Terminal 3229
70 WR MSO 3200 Vasco Terminal 3230
71 WR MSO 3200 Sewree-I Terminal 3231
72 WR MSO 3200 JNPT Terminal 3233
73 WR MSO 3200 Manmad Terminal 3235
74 WR MSO 3200 Akola Depot 3241
75 WR MSO 3200 Chandrapur Depot 3246
76 WR MSO 3200 Dhule Depot 3247
Page 121 of 124


77 WR MSO 3200 Ahmednagar Depot 3252

78 WR MSO 3200 Solapur Terminal 3253
79 WR MSO 3200 Miraj Depot 3254
80 WR MSO 3200 Khapri Depot 3257
81 WR MSO 3201 ZIOL 3287
82 WR MPSO 3300 Ratlam 3330
83 WR MPSO 3300 Bakania 3331
84 WR MPSO 3300 Korba 3333
85 WR MPSO 3300 Indore 3345
86 WR MPSO 3300 Itarsi 3346
87 WR MPSO 3300 Jabalpur 3347
88 WR MPSO 3300 Gwalior 3352
89 WR MPSO 3300 Sagar 3354
90 WR MPSO 3300 Jayant 3356
91 WR MPSO 3300 Lakholi 3384
92 SR TNSO 4100 Narimanam 4122
93 SR TNSO 4100 Madurai 4126
94 SR TNSO 4100 Korukkupet 4127
95 SR TNSO 4100 Tondiarpet 4129
96 SR TNSO 4100 Tuticorin 4130
97 SR TNSO 4100 Trichy 4133
98 SR TNSO 4100 Coimbatore 4149
99 SR TNSO 4100 Sankari 4150
100 SR TNSO 4100 ETTPL 4160
101 SR KESO 4200 Chitrapuzha ( CRI 4221
Installation)
102 SR KESO 4200 Kochi Terminal 4222
103 SR KESO 4200 Kozhikode Depot 4247
104 SR KASO 4300 Mangalore TL 4322
105 SR KASO 4300 Bangalore 4324
106 SR KASO 4300 Hubli Depot 4341
107 SR KASO 4300 Belgaum Depot 4342
108 SR KASO 4300 Bijapur Depot 4343
109 SR KASO 4300 Gulbarga Depot 4344
110 SR KASO 4300 Mysore Depot 4348
111 SR KASO 4300 Hassan TOP 4349
112 SR TASPO 4400 Vijayawada 4426
113 SR TASPO 4401 HPCL Surya Depot C/o 4427
IOCL
114 SR TASPO 4400 Rajahmundry 4428
115 SR TASPO 4400 Vizag 4431
Page 122 of 124


116 SR TASPO 4400 Hyderabad 4434

117 SR TASPO 4400 Guntakal 4442
118 SR TASPO 4400 Ongole 4444
119 SR TASPO 4400 Ramagundam 4452
120 SR TASPO 4400 Chittoor 4453
In addition to the above list, there is likelihood of addition of 15 new locations during the
entire contractual period.
Page 123 of 124


ANNEXURE – U
GST registration (GSTIN) details for the Political State:
SL No Political State GSTIN

1 Bihar 10AAACI1681G1Z4
2 Jharkhand 20AAACI1681G3Z1
3 Delhi 07AAACI1681G1ZR
4 Haryana 06AAACI1681G1ZT
5 Dadra & Nagar Haveli 26AAACI1681G1ZR
6 Daman & Diu 25AAACI1681G1ZT
7 Gujarat 24AAACI1681G1ZV
8 Arunachal Pradesh 12AAACI1681G1Z0
9 Assam 18AAACI1681G1ZO
10 Manipur 14AAACI1681G2ZV
11 Meghalaya 17AAACI1681G1ZQ
12 Mizoram 15AAACI1681G1ZU
13 Nagaland 13AAACI1681G1ZY
14 Tripura 16AAACI1681G1ZS
15 Karnataka 29AAACI1681G1ZL
16 Kerala 32AAACI1681G1ZY
17 Chhattisgarh 22AAACI1681G1ZZ
18 Madhya Pradesh 23AAACI1681G1ZX
19 Goa 30AAACI1681G1Z2
20 Maharashtra 27AAACI1681G1ZP
21 Odisha 21AAACI1681G1Z1
22 Chandigarh 04AAACI1681G1ZX
23 Himachal Pradesh 02AAACI1681G3ZZ
24 Jammu & Kashmir 01AAACI1681G2Z2
25 Punjab 03AAACI1681G1ZZ
26 Rajasthan 08AAACI1681G2ZO
27 Andhra Pradesh 37AAACI1681G2ZN
28 Telangana 36AAACI1681G1ZQ
29 Puducherry 34AAACI1681G1ZU
30 Tamil Nadu 33AAACI1681G1ZW
31 Uttar Pradesh 09AAACI1681G1ZN
32 Uttarakhand 05AAACI1681G1ZV
33 Andaman & Nicobar Islands 35AAACI1681G1ZS
34 Sikkim 11AAACI1681G1Z2
Page 124 of 124

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Indian Oil Corporation Limited (MD)

Tender No.: HCC/OPS-04/PT-169/2018-19

INDIAN OIL CORPORATION LIMITED

T E CHN I CAL / COMM E RCIA L B I D

Development / Customisation, Supply, implementation and Maintenance

Tender No.: HCC/OPS-04/PT-169/2018-19

Sl Contents Annexure Page No

Part A: TECHNICAL BID DOCUMENT

1 Notice inviting e-tender 4

Part B: COMMERCIAL BID DOCUMENT

6 Declaration regarding non tampering of documents 74

7 Proforma for RTGS payment 75

9 Confidentiality and Non Disclosure Agreement 99

Tender No.: HCC/OPS-04/PT-169/2018-19

12 Proforma for Bank Guarantee for Security Deposit R 116

Format for acceptance of tender terms and Attached

Tender No.: HCC/OPS-04/PT-169/2018-19

NOTICE INVITING E-TENDER (NIT)

Indian Oil Corporation Limited, Mumbai (Marketing Division), Contracts Department,

1. TENDER NO. HCC/OPS-04/PT-169/2018-19

2. NAME OF Development/Customisation, Supply, implementation and

3. REQUIREMENT Centralized vehicle tracking and management system (CVTMS) as a

Tender No.: HCC/OPS-04/PT-169/2018-19

Bank Guarantee as an instrument towards Earnest money deposit shall be

a) For detail about process of payment of online EMD, bidders shall

b) Offline EMD payment through Demand Draft (DD), Bankers Cheque

c) In case of Bank Guarantee, bidder will upload scanned copy of BG

d) Original BG should reach to Tender Issuing Authority within 7

f) Only those physical BG instruments found matching with the copy

g) Bank Guarantee is to be executed by Nationalized / Scheduled Bank

h) If BG towards EMD is submitted in any manner other than aforesaid,

Tender No.: HCC/OPS-04/PT-169/2018-19

i) Such BG should be submitted only in a sealed envelope of the

j) The name, designation and authorized signatory number of the

k) Bank Guarantee should be submitted as per enclosed proforma only

l) Exemption from submission of EMD:

a) Central/ State PSUs and JVs of IOC as per prevailing guidelines

b) Micro & Small Enterprises (MSEs) :

I. As per Public Procurement Policy for Micro & Small Enterprises

a) District Industries Centers (DIC)

II. MSEs participating in the tender must submit the certificate of

Tender No.: HCC/OPS-04/PT-169/2018-19

IV. Exemption from payment of EMD shall be allowed to all Micro

A copy of the EMD instrument or exemption certificate in case of

Tenderers not paying EMD or not uploading valid exemption certificate

6. DOWNLOAD OF TENDER DOCUMENT FROM https://iocletenders.nic.in

1500 hrs of 03.01.2019 , Indian Standard Time (IST)

b) CLOSES ON 1500 hrs of 28.01.2019, Indian Standard Time (IST)

7. PRE-BID Date & Time :- 1 1 0 0 H r s o f 1 7 . 0 1 . 2 0 1 9 ,Indian Standard Time

Queries to be sent to following mail id in advance:

8. DUE DATE AND TIME :

Tender No.: HCC/OPS-04/PT-169/2018-19

Technical qualification of the bidders shall be based on document /

Tender No.: HCC/OPS-04/PT-169/2018-19

Shortlisted bidder(s) shall be required to present their original

Contract Cell, Head Office, Indian Oil Bhavan,

13 Tenderer is required to be careful in ensuring that copies of all the

Submission of duly signed Integrity Pact agreement, along with

Tender No.: HCC/OPS-04/PT-169/2018-19

16. PRE QUALIFICATION (PQ) CRITERIA:

(a) Indian firm/Company incorporated as per Govt. of India rules.

(b) Registered as ‘Other Service Provider’ with the Department of Telecommunication,

(c) An experience of having successfully completed similar work contract or continuing