Front Desk AM Checklist

Hotel Site ID: 06209

Guest Service Representative: ___________________________________ Date: _________________________

____ Count the drawer. Make sure the drawer is at $300.00.

Cash Drawer $___________________

If the drawer is short or over please let Manager know.

____ Communicate with Night Audit Shift

____ When you log in to Synxis it will prompt you to OPEN BANK. Click YES. Select Bank A.

____ Check current status

Departures _______ Occupancy % _______

Arrivals _______ Average Daily Rate _______

____ Log into Quore: Select On Duty

____ Check the Logs ____ Check Dashboard for Guest Satisfaction calls
____ Check TO DO list ____ Check Complaints

____ Log into CLC:

Check for check outs and print the Crew Fax of any check ins

____ Log into DayUse:

Create and assign Day Use Reservations

____ Print Emergency Report. (Reports> Front Office> Emergency (Double click or click F2)> Click the green arrow on the top
right >Print)

*DURING INCLEMENT WEATHER PRINT EMERGENCY REPORT ONCE AN HOUR*

____ Go to (Reports> Front Office> Message Center Report (Double click or click F2)> On the top go to Type and select
Message> Click the green button on the top right > Print> If it displays “no data” that is fine)

Repeat this process for each Type: Message, Internal Note, Reminder, Wake Up Call, and Special Request. Print any that
have information. Address any important information to the appropriate department.

____ Pre-Assign any rooms with requirements if able.

____ When checking out a guest please file under the appropriate Transaction Cubby.

After 11 am:

____ Confirm all departures have checked out.

____ Print Credit Card Transaction Totals (Reports>Accounting>Credit Card Transaction Totals (Double click or click F2)> Click
the green button on the top right >Print

This report will display all transactions and are organized by Credit Card type. Reading from bottom to top for each
section please file in order.

During Down Time please clean front desk counter and all high touch areas including door handles, phones etc. Empty trash cans.

Clean all computer stations and check paper.

After 2:00 pm:

____ Bucket Check (Reports> Accounting> Hotel Ledger (Double click or click F2)> Status drop down menu select In House>
Click the green button on the top right > Print

____ Accounting> Cashier Audit> Process

____ Count the drawer. Make sure the drawer is at $300.00.

Cash Drawer $___________________

If the drawer is short or over please let Manager know.

DO NOT FORGET: LOG OUT QUORE (also select off duty)

LOG OUT SYNXIS

Open:
Pennies $ Cash: $
Nickels $ Rolled Coins: $
Dimes $ Coins: $
Quarters $ Petty Cash: $
  Due Backs: $
Ones $
Fives $ Total: $
Tens $
Twenties $
Fifties $
Hundred
s $
                 
Close:
Pennies $ Cash: $
Nickels $ Rolled Coins: $
Dimes $ Coins: $
Quarters $ Petty Cash: $
Due Backs: $
Ones $
Fives $ Total: $
Tens $
Twenties $
Fifties $
Hundred Witness
s $ :    
                 
Additional Comments: