Pr oduction & Operations of

Pizza Hut

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Contents

1 Aims and Objectives

2 Methodology & Limitation

3 History & Pizza Hut in Pakistan

4 Operations Management

5 Main work Stations

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Contents

6 Process Map

7 Product Standards

8 Forecasting

9 SWOT Analysis

10 Conclusion
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Contents

11 Question Answer Session

12 References & Sources

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Aims and Objectives

 To find out the prevailing operations standards at pizza hut.

 SWOT analysis of PIZZA HUT Lahore Pakistan.
 Core objectives of pizza hut.
 To learn about operational activities of pizza hut.
 Structural and infrastructural analysis of Pizza hut.
 Investigate the customer experience with pizza hut.
 Investigate the factors responsible for product success.
 Investigate all external factors that can have effect on productivity.

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Methodology & Limitation

Methodology

The study of Pizza Hut is carried out.

Visit to M. M Alam Road Branch Lahore Pakistan.
Interviews.
Journals
Articles
Online sources available; websites.

Limitations

 Time was major constraint.

 Limited information was available.
 The limited access on the data was available.

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Company Logo History & Pizza Hut in Pakistan

 Pizza Hut, was initiated in the year 1958 by brothers Dan and Frank Carney in
their hometown of Wichita, Kansas.

 Pizza Hut is a subsidiary of Yum! Brands, Inc.

 There are more than 6,000 Pizza Hut restaurants in the United States

 5,600+ store located in 94 other countries across the world

 Pizza Hut initiated its operations in Pakistan with its first restaurant way back in
1993.

 All franchises of pizza hut in Pakistan are owned by Habib oil Mills Pvt Limited.

 There are about 70 outlets in Pakistan and 20 more are in process.

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Operational Activities
The role of operations is to be obsessed with the quality of our pizza and the
experience that customers receive.

There are a number of different Pizza Hut concepts:

Full Service Restaurants:

These are the traditional pizza restaurants offering as eat service and takeaway.

Home Service Restaurants:

These restaurants offer home delivery and takeaway.

Restaurant Based Delivery:

These restaurants are full service restaurants combined with a delivery and
takeaway service.

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Main Work Stations

Preparations

This involves activities like defrosting of dough, starters and cheese. So that can
be used for the next day operations

The preparation is done on the basis of the next business day forecast.

If the forecasted goods will not ready for next day, it will difficult for the manager
to carry out business operations.

Make table

The job of the make table is to make orders that are received from customers .

Order work on FIFO system, unless there is any collection customer.

It takes 10-15 minutes to prepare a product.

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Main Work Stations

Cut Table

The job of cut table is to receive the pizza and cut them according to the
order guests.

The special consideration is to be paid when pouching that the right order
should go with right guest .

Dispatching

The dispatching is tricky when there are more orders on the shelves and less
drivers.

Usually it takes less than 30 minute to deliver the order to the customer on
his/her door

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Process Map

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Product Standards

 Restaurant General Manager (RGM) of pizza hut, revealed the fact that it is
always our priority to maintain 100% quality.

 All dough should be identified with an accurate timing system, as it is very

critical to good dough management.

 The wastage control is very important to save overall cost of doing business.

 It is important to follow the set rules for product shelf life. Different ingredients
used in pizza making process, carry different shelf life.

 To keep products safe storage the temperature of freezers should be in

between -18 to + or – 5 degree centigrade.

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Forecasting

Pizza hut forecasts by relying on previous 4 days trends of sale.

HR manager observes the forecast of sales and expected upcoming events in
the calendar.

The number of drivers can increase on weekends, as high as 7 to 10 and 4 to

5 in store staff plus shift manager and support manager.

The unexpected orders can cause more demand, that causes sometimes
delay in delivery.

RGM told us demand for the food is high in the start of the month but that
usually slowdown in the end of the month.

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SWOT Analysis

Strengths

 Flourishing business in a society like Pakistan.

 Specialized products.

 Specialized Customer service.

 Friendly environment.

 Qualified staff.

 Not money focused.

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SWOT Analysis

Weaknesses
Sometimes forecasting could not clearly measure due to fast increasing and

decreasing trends in demand.

Price matters for middle class community in Pakistan

All franchises are not properly furnished.

Sometimes delivery boys do not reach on time.

Sometimes quality do not up to the mark.

Less varitey in products.

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SWOT Analysis
Opportunities
20 more units are opening in near future.
Not to many competitors in Pakistan.
Global market
Global human resources.
International relations.

Threats
Competitors like Domino Pizza, Italian Pizza, Afc, Fried Chicks and other local
pizza Huts.
Load Shading.
Security issues.
Purchasing power of middle class society.

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Conclusion

 The operations management depicts the performance of each and individual

unit that is participating in overall acceleration of the engine of business.

 The operations at Pizza hut have multifaceted situations.

 The business may have sometimes low speed and high speed.

 The each component working in the process cycle of business plays

equally important role to win the customer.

 The success of the business is possible through collections of inputs from all
the units participating in the conversion process.

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Company Logo Question Answer Session

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Company Logo References & Sources

 Jawad Ahmed (Branch Manager Pizza Hut M.M Alam road Lahore)

 Contact No. 0313 4314915

 http://www.pizzahut.com.pk/index.html

 http://www.pizzahutfranchise.co.uk/html/franchising.html1

 http://www.pizzahut.com.pk/contact.html

 http://www.scribd.com/doc/31961977/Operations-Management-Pizza-

Hut-Standards-Project-Report

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