Group Statistics

Valid N (list wise)

Recoded satisfaction Mean Std. Deviation Unweighted Weighted

Very Satisfied Ord-Ease 8.14286 1.142561 182 182.000

Custom 8.21429 1.094039 182 182.000

QkDlvry 7.51099 1.481894 182 182.000

CompPrc 8.64286 .785876 182 182.000

AttDsgn 6.89011 1.758644 182 182.000

QkRunPrgm 8.10440 1.416198 182 182.000

NoTechProb 7.92308 1.754116 182 182.000

QltyPeri 8.17582 1.152402 182 182.000

SwareBndl 6.37363 3.154050 182 182.000

IntrntBndl 6.96154 2.670414 182 182.000

AssmblEase 7.69780 2.284199 182 182.000

Upgrade 8.30220 1.379365 182 182.000

TechSprtAcc 8.45055 .943295 182 182.000

Not Very satisfied Ord-Ease 7.25850 1.663831 147 147.000

Custom 6.89796 1.815967 147 147.000

QkDlvry 6.11565 2.059116 147 147.000

CompPrc 7.55102 1.643516 147 147.000

AttDsgn 5.79592 1.930075 147 147.000

QkRunPrgm 6.75510 1.991736 147 147.000

NoTechProb 7.32653 1.927321 147 147.000

QltyPeri 6.76190 1.818223 147 147.000

SwareBndl 5.72109 3.144428 147 147.000

IntrntBndl 6.08163 2.790665 147 147.000

AssmblEase 6.87075 2.695181 147 147.000

 Upgrade 6.93197 1.838179 147 147.000

TechSprtAcc 7.90476 1.571725 147 147.000

Total Ord-Ease 7.74772 1.465103 329 329.000

Custom 7.62614 1.599366 329 329.000

QkDlvry 6.88754 1.892571 329 329.000

CompPrc 8.15502 1.355987 329 329.000

AttDsgn 6.40122 1.913558 329 329.000

QkRunPrgm 7.50152 1.823165 329 329.000

NoTechProb 7.65653 1.854616 329 329.000

QltyPeri 7.54407 1.643178 329 329.000

SwareBndl 6.08207 3.161692 329 329.000

IntrntBndl 6.56839 2.755655 329 329.000

AssmblEase 7.32827 2.506423 329 329.000

Upgrade 7.68997 1.737654 329 329.000

TechSprtAcc 8.20669 1.290142 329 329.000

Tests of Equality of Group Means

Wilks' Lambda F df1 df2 Sig.

Ord-Ease .910 32.471 1 327 .000

Custom .832 66.000 1 327 .000

QkDlvry .865 50.932 1 327 .000

CompPrc .839 62.629 1 327 .000

AttDsgn .919 28.846 1 327 .000

QkRunPrgm .864 51.382 1 327 .000

NoTechProb .974 8.609 1 327 .004

QltyPeri .816 73.524 1 327 .000

SwareBndl .989 3.490 1 327 .063

IntrntBndl .975 8.480 1 327 .004

AssmblEase .973 9.072 1 327 .003

Upgrade .846 59.599 1 327 .000

TechSprtAcc .956 15.183 1 327 .000

Pooled Within-Groups Matrices

Ord-Ease Custom QkDlvry CompPrc AttDsgn

Correlation Ord-Ease 1.000 .394 .444 .343 .237

Custom .394 1.000 .437 .421 .343

QkDlvry .444 .437 1.000 .414 .344

CompPrc .343 .421 .414 1.000 .256

AttDsgn .237 .343 .344 .256 1.000

QkRunPrgm .222 .390 .234 .328 .357

NoTechProb .121 .131 .082 .155 .233

QltyPeri .331 .492 .333 .284 .441

SwareBndl .184 .192 .097 .207 .181

IntrntBndl .164 .283 .107 .235 .365

AssmblEase .190 .216 .141 .171 .299

Upgrade .296 .532 .398 .384 .339

TechSprtAcc .320 .210 .125 .306 .108

Pooled Within-Groups Matrices

QkRunPrgm NoTechProb QltyPeri SwareBndl IntrntBndl

Correlation Ord-Ease .222 .121 .331 .184 .164

Custom .390 .131 .492 .192 .283

 QkDlvry .234 .082 .333 .097 .107

CompPrc .328 .155 .284 .207 .235

AttDsgn .357 .233 .441 .181 .365

QkRunPrgm 1.000 .191 .350 .244 .389

NoTechProb .191 1.000 .235 .186 .312

QltyPeri .350 .235 1.000 .182 .283

SwareBndl .244 .186 .182 1.000 .453

IntrntBndl .389 .312 .283 .453 1.000

AssmblEase .239 .248 .286 .295 .346

Upgrade .435 .207 .448 .224 .277

TechSprtAcc .170 .109 .007 .122 .091

Pooled Within-Groups Matrices

AssmblEase Upgrade TechSprtAcc

Correlation Ord-Ease .190 .296 .320

Custom .216 .532 .210

QkDlvry .141 .398 .125

CompPrc .171 .384 .306

AttDsgn .299 .339 .108

QkRunPrgm .239 .435 .170

NoTechProb .248 .207 .109

QltyPeri .286 .448 .007

SwareBndl .295 .224 .122

IntrntBndl .346 .277 .091

AssmblEase 1.000 .330 .048

Upgrade .330 1.000 .176

TechSprtAcc .048 .176 1.000

Analysis 1
Summary of Canonical Discriminant Functions

Eigenvalues

Canonical
Function Eigenvalue % of Variance Cumulative % Correlation

1 .402a 100.0 100.0 .535

a. First 1 canonical discriminant functions were used in the analysis.

Wilks' Lambda

Test of Function(s) Wilks' Lambda Chi-square df Sig.

1 .713 108.267 13 .000

Standardized Canonical
Discriminant Function
Coefficients

Function

Ord-Ease .011

Custom .138

QkDlvry .185

CompPrc .294

AttDsgn -.009

QkRunPrgm .263

NoTechProb .041
QltyPeri .428

SwareBndl -.080

IntrntBndl -.112

AssmblEase -.025

Upgrade .131

TechSprtAcc .142

Structure Matrix

Function

QltyPeri .748

Custom .709

CompPrc .690

Upgrade .673

QkRunPrgm .625

QkDlvry .623

Ord-Ease .497

AttDsgn .469

TechSprtAcc .340

AssmblEase .263

NoTechProb .256

IntrntBndl .254

SwareBndl .163
Pooled within-groups
correlations between
discriminating variables and
standardized canonical
discriminant functions

Variables ordered by
absolute size of correlation
within function.

Canonical Discriminant
Function Coefficients

Function

Ord-Ease .008

Custom .094

QkDlvry .105

CompPrc .236

AttDsgn -.005

QkRunPrgm .155

NoTechProb .022

QltyPeri .288

SwareBndl -.026

IntrntBndl -.041

AssmblEase -.010

Upgrade .082

TechSprtAcc .112

(Constant) -7.950

Unstandardized coefficients
 Functions at Group Centroids

Function

Recoded satisfaction 1

Very Satisfied .568

Not Very satisfied -.703

Unstandardized canonical
discriminant functions evaluated at
group means

Classification Statistics

Prior Probabilities for Groups

Cases Used in Analysis

Recoded satisfaction Prior Unweighted Weighted

Very Satisfied .553 182 182.000

Not Very satisfied .447 147 147.000

Total 1.000 329 329.000

Classification Resultsa,c

Predicted Group Membership

Not Very
Recoded satisfaction Very Satisfied satisfied Total

Original Count Very Satisfied 162 20 182

Not Very satisfied 64 83 147

% Very Satisfied 89.0 11.0 100.0

 Not Very satisfied 43.5 56.5 100.0

Cross-validatedb Count Very Satisfied 159 23 182

Not Very satisfied 68 79 147

% Very Satisfied 87.4 12.6 100.0

Not Very satisfied 46.3 53.7 100.0

a.74.5% of original grouped cases correctly classified.

b. Cross validation is done only for those cases in the analysis. In cross validation, each case is
classified by the functions derived from all cases other than that case.

c.72.3% of cross-validated grouped cases correctly classified.