BARANGAY CABALAOANGAN

CITIZEN’S CHARTER

VISION:

An inter-dependent and progressive barangay advocating

principles and practices of good governance that help foster
honesty and responsibility among its public officials and
employees and take appropriate measures to promote
accountability and transparency in serving its people.

MISSION:

To be able to actively carry out its mandates, diligently

perform its functions and responsibilities and ensure
transparency, honesty and efficiency in the delivery of services
in the barangay.
FRONTLINE SERVICES OFFERED :
1.) ISSUANCE / SECURING OF ALL KINDS OF BARANGAY
CERTIFICATIONS, BARANGAY CLEARANCE & BUSINESS
CLEARANCE ALL COSTS EIGHTY PESOS (Php 80.00).
Requirements:
 Valid ID
 Residency for at least six (6) months

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall, log in name
and sign the Daily Record Book and
2 minutes Desk Officer/Barangay Secretary
request the Desk Officer for a
clearance/ certification.
2. Proceed to the Desk Officer/
Barangay Secretary for the Desk Officer/Barangay Secretary
2 minutes
facilitation of the document and its Punong Barangay
printing, signing, dry sealing.
3. Pay the fees & ask for a receipt. 2 minutes Barangay Treasurer
4. Issuance of your Certification &
1 minute Desk Officer/Barangay Secretary
Clearance.
2. ISSUANCE/ SECURING CTC (COMMUNITY TAX CERTIFICATION)
(ACCORDING TO OCCUPATION)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall, ask the
desk officer for a request
1 minute Desk Officer/ Brgy. Secretary
slip and fill up the same.

2. Completely fill up the

application slip. 2 minutes Desk Officer/ Brgy. Secretary

3. Pay the cost of CTC (Cedula)

2 minutes Brgy. Treasurer
4. Get your CTC
1 minute Brgy. Treasurer

3. USE OF BARANGAY FACILITIES AND PROPERTIES (Free of Charge)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall, ask the
desk officer for a slip and fill 2 minutes Desk Officer/ Brgy. Secretary
up the same.
2. Facilitate the request and
3 minutes Barangay Custodian
schedule the date of release.
4. SECURING/ ISSUANCE OF BARANGAY RECORDS, DATA AND SIMILAR
DOCUMENTS (Free of Charge)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall, request
the desk officer for a copy of 2 minutes Desk Officer/ Brgy. Secretary
the needed document .
2. Facilitate the issuance 3 minutes Brgy. Secretary
3. Get your copy of the
1 minute Brgy. Secretary
document requested.

5. ENVIRONMENTAL SERVICES (Garbage Collection)

Follow the Steps Duration of Transaction Accountable Officer

1. Bring segregated garbage in
(8:00 – 10 AM)
designated drop off points MSWM Personnel assisted by
Time reserved for the collection of
for collection at designated BSWM Personnel
the garbage in the barangay.
day and time.
 2.) ISSUANCE OF CLEARANCES AS A PREQUISITE OF CITY/
MUNICIPALITY OF CITY/ MUNICIPALITY FOR THE ISSUANCE OF
PERMIT TO CUT TREES. (Php 80.00)

Requirements:
 VALID I.D
 Proof of ownership of the property where the trees is located.

Follow the Steps Duration of Transaction Accountable Officer

 Go to Barangay Hall, ask the
desk officer for a request
1 minute Barangay Secretary
slip and fill up the same.

 Present the requirements

2 minutes Barangay Secretary
 Pay Barangay Clearance Fee
and get your official receipt. 2 minutes Brgy. Treasurer

 Get your Barangay

Punong Barangay
Clearance. 1 minute
Barangay Secretary

6. KATARUNGANG PAMBARANGAY
 1.a) FILING COMPLAINANTS (Php 80.00)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall/ Lupon
Barangay Secretary/
Office and request the needed 1 minute
Punong Barangay
assistance.
2. For filing of complaints, submit a
Barangay Secretary/
written complaint to the Punong 5 minutes
Punong Barangay
Barangay/Officer of the Day.
3. Pay the barangay fees 2 minutes Barangay Treasurer
4. Schedule the Dialogue / 2 minutes Barangay Secretary/
Mediation / Conciliation and Punong Barangay /
wait for the official notice. Within 24 hours Summoning Officer

b) ISSUANCE OF CERTIFICATE TO FILE ACTION (CTFA)

COMPLAINANTS ONLY: (Free of Charge)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall/ Lupon Office Desk Officer
and fill-up the request slip. Barangay Secretary
2. Present proof that the person
Desk Officer
requesting CTFA is the
Barangay Secretary
complainant.
3. Get the Certification Desk Officer
Barangay Secretary
2. CERTIFICATE TO BAR ACTION (CBA)
 ISSUANCE OF CERTIFICATION TO BAR ACTION (Respondent) (P80.00)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall/Lupon Punong Barangay
Office and fill-up the
request slip.
2. Present proof that the Punong Barangay
person requesting CBA is
the complaint or
respondent.
3. Get the Certification. Punong Barangay

3. CERTIFICATE TO BAR COUNTER-CLAIM (CBC)

ISSUANCE OF CERTIFICATE TO BAR ACTION (Respondent)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall/Lupon Punong Barangay
Office and fill-up the request
slip.
2. Present proof that the person Punong Barangay
requesting the CBC is the
complainant or respondent.
3. Get the Certification Punong Barangay/Brgy. Sec.

7. SECURING/ISSUANCE BARANGAY PROTECTION

 Procedures Response Time Accountable Officer
Step 1. Victim or petitioner
survivor reports
2 minutes VAWC Desk Officer
incidents to the barangay

Step 2. Desk Officer refer to PB

or Barangay Kagawad for
interview of the
Punong Barangay/
victim/s. Records and 2 minutes
Barangay Kagawad
advices the subject to file an
application for BPO.

Step 3. PB/Kagawad conducts

exparte proceeding for
Punong Barangay
the issuance of BPO.

Step 4. PB/Kagawad issues BPO

by the Punong Barangay.
Punong Barangay
In case BPO is issued by
Within the day
the Kagawad, it should
be attested to by the
Attending Brgy. Kagawad
Kagawad that Punong
Barangay is unavailable.

8. SOCIO-ECONOMIC SERVICES
 1.Livelihood Training

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall, ask the Desk Officer/Brgy. Secretary
desk officer for a request
slip and fill-up the same.

2. Go to livelihood and Brgy. Kagawad/Chairman of

cooperative development Livelihood Committee
office and present the
requirements for
assessment and verification.

3. Decision (Approved or Brgy. Kagawad/Chairman of

Disapproved) Livelihood Committee
 2. Issuance of Certification for Senior Citizen and Solo Parent
as Pre-requisite for the issuance of Senior Citizen and Solo
Parent. (Free of Charge)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall, ask the
desk officer for a request
2 minutes Desk Officer/Brgy. Secretary
slip and fill-up the same.

2. Present the requirements

for assessment. 3 minutes Desk Officer/Brgy. Secretary

3. Printing/Preparation of
Certification. 2 minutes Desk Officer/Brgy. Secretary

4. Get Certification of
Residency (for Senior
Citizen) and verification of
Senior Citizen, 2 minutes; Punong Barangay/
the barangay that the
Solo Parent, 2 minutes. Brgy. Secretary
former is a Solo Parent (for
solo parent).
 9. HEALTH SERVICES

1. IMMUNIZATION – (for measles, anti-polio, cholera)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall or 15 minutes Barangay Health Worker or Aide
Barangay Health Center and
fill-up the request slips.

2. For new patients, fill-up the For new patient’s, 15 minutes; Barangay Health Worker or Aide
information sheet/patient’s For old patient’s, 10 minutes.
profile and get the health
booklet every visit and
present to the attending
health worker. Have
patient’s file updated.

3. Get the desired 1 hour Barangay Health Worker or Aide

Immunization

4. Get schedule for next visit. 15 minutes Barangay Health Worker or Aide
 2. MATERNAL CARE (pre-natal and post natal)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall or 15 minutes Barangay Health Worker or Aide
Barangay Health Center and
fill-up the request slips.

2. For new patients, fill-up the For new patients, 15 minutes Barangay Health Worker or Aide
information sheet/patient’s For old patients, 10 minutes
profile, and get the health
booklet; for old patients,
bring the health booklet
every visit and present to
the attending health worker.
Have patients file updated.

3. Get the necessary natal 1 hour Barangay Health Worker or Aide

check-up.

4. Get the schedule for next 15 minutes Barangay Health Worker or Aide
visit.
 3. MEDICAL AND DENTAL SERVICE (Consultation, Cleaning and Tooth
Extraction)

Follow the Steps Duration of Transaction Accountable Officer

1. Go to Barangay Hall or 15 minutes Barangay Health Worker or Aide
Barangay Health Center
and fill-up the request
slips.

2. For new patients, fill-up For new patients, 15 minutes; Barangay Health Worker or Aide
the information sheet/ For old patients, 10 minutes
patient’s profile, and get
the health booklet; for old
patients, bring the health
booklet every visit and
present to the attending
health worker. Have
patients file updated.

3. Get the necessary dental 1 hour Barangay Health Worker or Aide

check-up.

4. Get the schedule for next 15 minutes Barangay Health Worker or Aide
visit.
 III. ALLOWABLE PERIOD FOR EXTENSION

For the grant of clearance which require verification or on-site inspection of business sites,
extension may be allowed up to seven days only to confirm with the LGC.

IV. FEEDBACK MECHANISM

To know the satisfaction rating of the barangay service, feedback mechanisms such us
suggestion box or text messaging, e-mail or hotlines shall be provided.

Follow the Steps Action Required Please approach or call

For suggestions request and feedback
on service experience and inquiries,
call or approach desk officer.
contact number/Address
Answer telephone calls, e-mails, Brgy. Secretary Contact No.
take note of suggestions and
inform the PB for consideration
daily, before closing.

Drop suggestion in the box available Desk officer checks on the

for the purpose in the barangay. suggestions, records an hour
before closing time and submits
the same to PB for consideration