CITIZEN’S CHARTER

OF BARANGAY TAGUITIC

VISION :
Barangay Taguitic is a progressive and productive community spearheaded by a versatile Punong Barangay who works
hand in hand with God fearing, competent, and respectful Barangay Kagawads who are in active partnership with
supportive barangay populace, working harmoniously in providing the barangay with complete services to improve the
livelihood program with utmost utilization of resources that will lead to a God-loving and productive community settlers
living in a peaceful environment.

MISSION :
Committed to achieve its vision by improving the Punong Barangay managerial skills that will lead to a good
working relationship with respectful barangay populace to acquire various working facilities for the implementation of
government programs and projects, promote and provide livelihood activities for the general welfare of the people.

I. FRONTLINE SERVICES OFFERED:

1.) ISSUANCE / SECURING OF BARANGAY CERTIFICATION (₱70+30=₱100.00), BARANGAY
CLEARANCES (P 70+30=₱100.00), & BUSINESS CLEARANCE: (According to Business)

Requirement/s:
 Purok Clearance
 Barangay ID
 Follow the Steps Duration of Accountable
Transaction Officer
1. Go to barangay hall and submit
the indicated requirements 2 minutes Desk officer/
Brgy.
Secretary
2. Pay certification fee or
Clearances & ask receipt 2 minutes Brgy. Treasurer

3. Get your certification and

clearances 3 minutes Punong
Barangay/Brgy.
Secretary
2.) ISSUANCE / SECURING CTC (Community Tax Certificate) (According to Occupation)
Follow the Steps Duration of Accountable
Transaction Officer
1. Go to barangay hall, ask the desk 2 minutes Desk officer/
officer for a request slip and fill- Brgy.
up Secretary

2. Completely fill up the application 2 minutes Desk officer/

slip Brgy. Secretary
3. Pay the cost of 2 minutes Brgy. Treasurer
CTC
(CEDULA)

4. Get your CTC 2 minutes Brgy. Treasurer

3.) USE OF BARANGAY FACILITIES AND PROPERTIES (RENTAL)
Follow the Steps Duration of Accountable
Transaction Officer
1. Go to barangay hall, ask the desk
officer for a request slip and fill- 2 minutes Desk officer/
up the same Brgy.
Secretary
2. Pay the cost of rental of facilities
requested 2 minutes Brgy. Treasurer

4.) SECURING/ISSUANCE OF BARANGAY RECORDS, DATA AND SIMILAR

DOCUMENTS
Follow the Steps Duration of Accountable
Transaction Officer
1. Go to barangay hall, ask the desk
officer for a request slip and fill- 2 minutes Desk officer/
up the same Brgy.
Secretary

2. Pay the cost of reproduction of

documents requested 2 minutes Brgy. Treasurer

3. Get the copy of the document

requested 3 minutes Brgy. Secretary
5.) ENVIRONMENTAL SERVICES

a. GARBAGE COLLECTION
Follow the Steps Duration of Accountable Officer
Transaction
1. Go to Barangay Hall
and inquire on the Within the day Barangay Utility
schedule of collection Worker
of garbage in your
respective area
2. Bring segregated
garbage in designated
drop off points or have Barangay
it collected in your Utility
respective homes at Worker
designated time
6. KATARUNGANG PAMBARANGAY
1.a) ISSUANCE OF CERTIFICATE TO FILE ACTION
(CFA) COMPLAINANTS AND RESPONDENTS:

Follow the Steps Duration of Accountable Officer

Transaction
1. Go to barangay hall/ Lupon Office
and fill-up the request slip 5 minutes PUNONG
BARANGAY

2. Present proof that the person 10 minutes PUNONG

requesting CFA is the complainant BARANGAY
or respondent

3. Get the Certification 30 minutes PUNONG

BARANGAY/
BRGY. SEC.
 Procedures Response Accountable Person
Time
Step 1. Victim or petitioner survivor
Reports incident to the Barangay 2 minutes Punong Barangay

Step 2. Desk Officer refer to PB or

Kagawad. PB or Kagawad 2 minutes Punong Barangay /
interview victim, records and Brgy. Kagawad
advices her to file an application
for BPO
Step 3. PB/Kagawad conducts ex parte
Proceedings for the issuance of Punong Barangay /
BPO Brgy. Kagawad
Step 4. PB/Kagawad issues BPO by
the Punong Barangay . Punong Barangay /

In case BPO is issued by the

Kagawad, it should be attested Within the day Attending
to by the Kagawad that the PB is Brgy.Kagawad
unavailable.

7. SECURING / ISSUANCE BARANGAY PROTECTION ORDER (BPO)

8. Issuance of Certification for Senior Citizen and Solo Parent as Pre-requisite for
the issuance of Senior Citizen and Solo Parent ID.

Follow these Steps Duration of Transaction Accountable Person

1. Go to barangay hall,
ask the desk officer for 3 minutes Desk officer/
a Brgy.
request slip and fill-up Secretary
the same
2. Present the
requirements for 5 minutes Desk officer/
assessment Brgy.
Secretary
3. Printing/Preparation of 5 minutes Desk officer/
Certification Brgy. Secretary
4. Get Certification of
Residency (for senior Senior Citizen, 15
citizen) and verification PUNONG
of the barangay that the minutes; Solo Parent BARANGAY/
former is a solo parent BRGY. SEC.
(For solo parent) 1 day
I. PROCEDURE IN FILING COMPLAINTS

Follow the Steps Response Please Approach Contact

Time Number/
Address
1. Prepare a complaint- Desk Officer/
letter addressed to Brgy.
Punong Barangay Secretary

2.Hearing /Investigation Within 3 days Brgy. Kagawad

3.Complainant gets the

decision in writing of Within 1 day Punong Barangay
the action taken by the
explanation why the
request is denied or
delayed. The decision
may be an apology or
explanation
I. FEEDBACK MECHANISM
To know the satisfaction rating of the barangay service, feedback mechanisms such as
suggestion box or text messaging, e-mail or hotlines shall be provided.

Follow these Steps Action Required Please approach or Call

Contact Number /
address

For suggestions request and Answer telephone calls, Brgy. Secretary

feedback on service experience e-mails, take note of Brgy. Hall – Cellphone
and inquiries, call or approach suggestions and inform No.
desk officer the PB for consideration 09654191379
daily, before closing

Drop suggestions in the box Desk officer checks on

available for the purpose in the the suggestion, records an
barangay hour before closing time
and submits the same to
the PB for consideration.