TEACHER: CLEVIA JOSEFINA PEREZ MEDINA
FULL NAMES: CAMILO SILVA PERDOMO – DIANA ISOZA CUESTAS
ANGRY PASSENGER ON AIRLINE
▪ DIANA: American Airlines reports that flights to
Spain, Madrid were cancelled for weather reasons,
and are sounded by January 2.
▪ MR SILVA: Excuse me, the airline cannot cancel
flights, I must make a stopover in Madrid to be in
Portugal no later than January 01.
▪ DIANA: Mr. Silva, it is impossible to advance
flights because it is an issue that is sold from climate
control.
▪ MR SILVA: Please understand that I cannot wait,
as I must attend a business meeting in the city of
Portugal.
▪ DIANA: I'm sorry, but in this case the only solution
is to return the ticket money, however, you should
expect the system to be out of service, due to the
heavy snowfall that currently exists.
▪ MR SILVA: Miss, help me board on the first flies
that depart on January 01.
DATE: 11 – MARCH – 2021
SUBJECT: CONVERSATION AIRLINE
▪ DIANA: Sir, you must understand that there are no
flight services with any airline due to the strong
storm.
▪ MR SILVA: Miss Confirm the first flight to Spain
by February 02.
▪ DIANA: Mr. Silva, I regret to report that the airline
no longer has seat availability by this date.
▪ MR SILVA: Miss, it is incredible that an
international airline does not have effective solutions
for this type of misachers, tomorrow at the first hour
of a PQR, before the general management of the
airline.
▪ DIANA: Mr. Silva, inform you that you are in all
your right to place your request, I can collaborate on
something else, I must meet more requirements.
▪ MR SILVA: Thank you.... What a terrible service.