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  • Terminal 5 Launch Disaster Brings Holiday Chaos

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    Diana Valentina Isoza Cuestas
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    Diana informs passengers that British Airways flights to Dubai were delayed 3 hours due to issues with the baggage system. Mr. Silva and Mr. Pinto ask Diana for help rescheduling their flight so they can make their business trip. Diana checks flight availability but says today's flights were cancelled because of the baggage system error. Mr. Pinto asks about accommodation from the airline during the delay.

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    TERMINAL 5 LAUNCH DISASTER BRINGS HOLIDAY CHAOS

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    Diana informs passengers that British Airways flights to Dubai were delayed 3 hours due to issues with the baggage system. Mr. Silva and Mr. Pinto ask Diana for help rescheduling their flight so they can make their business trip. Diana checks flight availability but says today's flights were cancelled because of the baggage system error. Mr. Pinto asks about accommodation from the airline during the delay.

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    3 views1 page

    Terminal 5 Launch Disaster Brings Holiday Chaos

    Uploaded by

    Diana Valentina Isoza Cuestas
    Diana informs passengers that British Airways flights to Dubai were delayed 3 hours due to issues with the baggage system. Mr. Silva and Mr. Pinto ask Diana for help rescheduling their flight so they can make their business trip. Diana checks flight availability but says today's flights were cancelled because of the baggage system error. Mr. Pinto asks about accommodation from the airline during the delay.

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    TEACHER CLEVIA JOSEFINA PEREZ MEDINA DATE 06 – MARCH - 2021

    NAMES CAMILO SILVA – BRAYAN PINTO – DIANA ISOZA SUBJECT CONVERSATION

    TERMINAL 5 LAUNCH DISASTER BRINGS HOLIDAY CHAOS

    ▪ DIANA: Dear passengers, BA reports that ▪ MR SILVA: Could you confirm the
    flights to Dubai were delayed for 3 hours. requested information by calling us?

    ▪ MR PINTO: Excuse me, what's going on? ▪ DIANA: Will you schedule a flight for 34
    people, departing in 20 minutes want to
    ▪ MR SILVA: Please help us by boarding us board it?
    on the next flight as soon as possible, as we
    have a business trip. ▪ MR PINTO: Yes, we are waiting for
    boarding.
    ▪ DIANA: Wait a minute please, I will check
    in the system the availability of flights. ▪ DIANA: Please note that they can only
    board with carry-on baggage, checked
    ▪ DIANA: Unfortunately, the airline has an baggage will be delivered one day later at
    error in the baggage boarding and check-in the destination.
    system, so today's flights were cancelled.
    ▪ MR SILVA: Thank you for your attention
    ▪ MR PINTO: Can you tell us what we look forward to a favorable response.
    accommodation service the airline provides
    us for the flight wait?

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