Goodevening, my Name is Jayrald D.

Delos Santos, I was born in Manila on October

23, 1995,
I am currently 24 years old and living in Quezon City.
I am currently enrolled in college and my course is Bachelor of Science in
Criminology already in my 4th year.
This is my first time working as a customer representative. I took this job to earn
money, gain new experiences and also
I preffered the work at home setup for safety because of the pandemic that's
happening right now.

REQUIREMENTS:
DEADLINE BEFORE SATURDAY

DAY 1 TRAINING
FIRST 4 HOURS (NEO)

PMG training guidelines

9pm to 6am

zoom meeting link

https://zoom.us/j/9674638874?pwd=V1lMc3MwZ3ZoUUxYR1RoejFLMWQ2dz09

Goodevening everyone, my name is Jayrald Delos Reyes Delos Santos and my nickname
is Kambal,
I am called kambal mainly because I have a twin brother.
I am currently in a relationship with my now live in partner, since 2013. I met her
when we were in college
and she was my schoolmate in college.
My work experience before inspiro is in the security field, I have worked as a
security guard for 3 years since 2016,
mainly because it's in line with the course I'm taking right now which is Bachelor
of Science in Criminology.
I'm an undergraduate and is currently enrolled in my 4th year of college.
My hobbies are playing online games, such as Call of Duty, LoL Wildrift, and
I am competitive in different types of sports such as Badminton, Basketball and
Swimming.
The things I found especially annoying are untidy places and also people who uses
my belongings without my permission.
My special talent is composing songs and playing the guitar. That's all thank you.

Graded mock call important!!!!!!

Call Flow -

Good day, thank you for calling pacsun.com, My Name is Jayrald, How may I help you?

I'm really sorry for the inconvenience, I would probably feel the same way if I'm
in your situation. But, don't worry, I promise you that we'll get your issue
resolved. Let me get first the item no, so we can check your item, would that be
ok?!

Could I put the call on hold for 2 or 3 minutes, I just need to process your
request here on my end.
Thank you please stay on the line while I check your order status.

First is emphathize or sympathize, then reassurance.

We understand your frustration, we will do the best we can to help you in this
matter.

I apologize for the inconvenience this may have caused you.

I coordinated this with the concerned EC to deliver your item as soon as possible.

Again, please accept our sincerest apology for the delay.

Thank you.

0192333
Brian Imus
17 New York York