NAME

M.Hamza Sheikh
ROLL NO.
121-BSCS-2K19
Section
RED
Subject
Communication
skills
Group
A
Submitted to:
ASSIGNMENT Miss amra
sheikh
 Table of content

Contents
Definition:....................................................................................................................................................4
2-Verbal communication types....................................................................................................................4
The following 7 tips will help you improve your verbal communication skills.............................................5
2.1. Think before you speak.....................................................................................................................5
2.2. Be clear and concise.........................................................................................................................5
2.3. Speak with confidence......................................................................................................................5
2.4. Vary your vocal tone.........................................................................................................................5
2.5. Be a good listener.............................................................................................................................5
2.6. Be aware of your non-verbal communication cues..........................................................................6
2.7. Think about the perspective of your audience.................................................................................6
3-Verbal communication skills.....................................................................................................................7
Definition and Types....................................................................................................................................7
3.1.Oral communication..........................................................................................................................7
3.1.1.Advantages.....................................................................................................................................8
3.1.2.Disadvantages.................................................................................................................................8
4.Four Types of Speeches............................................................................................................................9
.................................................................................................................................................................9
4.1.Impromptu Speech............................................................................................................................9
4.2.Manuscript Speech............................................................................................................................9
4.3.Memorized Speech..........................................................................................................................10
4.4.Extemporaneous Speech.................................................................................................................10
4.5.Cs in oral communication....................................................................................................................10
4.5.1.Concreteness.................................................................................................................................10
4.5.2.Clarity...........................................................................................................................................10
4.5.3.Completeness...............................................................................................................................10
4.5.4.Correctness...................................................................................................................................11
Definition:.................................................................................................................................................12
Other experts definition............................................................................................................................12
Definition of Interview...........................................................................................................................12
ADVERTISEMENTS:................................................................................................................................14

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These are some major types of interview.................................................................................................14
5.1. Informational Interview.................................................................................................................14
5.2. Screening or Telephone Interview..................................................................................................14
5.3. Individual Interview........................................................................................................................14
5.4. Small Group or Committee Interview.............................................................................................15
5.5. The Second or On-Site Interview....................................................................................................15
5.6.Types of Interview.........................................................................................................................16
5.6.1Unstructured (Nondirective) Interview.........................................................................................16
5.6.2Structured (Directive) Interview....................................................................................................16
A structured interview typically contains four types of questions.........................................................17
5.6.3.Situational Interview.....................................................................................................................17
5.6.4.Behavioral Interview.....................................................................................................................17
5.6.5.Job-related Interview....................................................................................................................17
5.6.6Stress Interview.............................................................................................................................18
5.6.7Panel Interview (Board Interview).................................................................................................18
5.6.8.One-On-One Interview.................................................................................................................18
5.6.9.Mass Interview (Group Interview)................................................................................................19
5.6.10.Phone Interview.........................................................................................................................19

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1-Introduction to verbal communication

Definition: The Verbal Communication is a type of oral communication wherein the message

is transmitted through the spoken words. Verbal communication is about language, both
written and spoken. In general, verbal communication refers to our use of words verbal
communication can be spoken and written. Many people mistakenly assume that verbal
communication refers only to spoken communication

2-Verbal communication types

Oral

Written

Strong verbal communication skills are important for everyone to master. Strong
people skills in the communications are include the ability to take in information, clarify
comments and participate in effective verbal and written exchanges.

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The following 7 tips will help you improve your verbal communication skills:

2.1. Think before you speak

By organizing your thoughts in advance, you can eliminate many of the awkward pauses that
occur when speaking. It will also help you relay your information more concisely. While writing
down your thoughts is not always possible in impromptu discussions, it is still effective to take
a minute to organize your thoughts in your mind before you begin to speak.

2.2. Be clear and concise

The most effective way to get your point across is to make it in a clear and concise manner.
Avoid using complex, convoluted sentences, and try to state your argument in direct language.
Before speaking, ask yourself, “What is the clearest way I can make my point?”

2.3. Speak with confidence

Speaking in a confident manner will help you build trust and command the respect of your
audience. There are several factors which can impact your ability to speak confidently,
including your command of the subject matter, your word choice, the tone of your voice, your
body language, and your ability to make direct eye contact with your audience.

2.4. Vary your vocal tone

Speaking in a monotone voice is a surefire way to bore your audience. Instead, use voice
inflection to add emphasis to important points, and vary the pitch of your voice to express
emotion. This will help keep your audience engaged in your message.

2.5. Be a good listener

Being a good listener is as important as being a good speaker, and it will improve the quality of
your verbal interactions. It shows the people you are speaking with that you genuinely care
about their ideas, and it helps ensure you understand their needs. This will enable you to build
trust and rapport much quicker.

2.6. Be aware of your non-verbal communication cues

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Your body language significantly impacts the way others interpret what you say. Pay attention
to the gestures you make, your facial expressions, and your body language to ensure they align
with the message you are trying to get across.

2.7. Think about the perspective of your audience

Just because you have a strong command of a topic doesn’t mean the people you are speaking
to have the same knowledge as you. Try to think about how someone else will understand
what you are trying to communicate, particularly if they lack the technical knowledge about a
subject that you possess.

3-Verbal communication skills

avoid distractions listen carefully

do not intrupt the

Maintain eye contact
speaker

Focus on the non-verbal

Be clear while speaking
communication cues

Be a soft spoken person be confident

Represent the
be open minded
information in short

Definition and Types

Great communication skills are your ticket to success in the academic and business world. But
have you ever been overcome by fear or anxiety prior to going on a job interview or speaking
in front of an audience? Knowing when to choose oral communication and polishing your
speaking skills can help you at every stage of your career.

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3.1.Oral communication is the process of verbally transmitting information and ideas
from one individual or group to another. Oral communication can be either formal or informal.
Examples of informal oral communication include:

 Face-to-face conversations
 Telephone conversations
 Discussions that take place at business meetings

3.1.1.Advantages
Oral communication is more personal and less formal than written communication. If time is
limited and a business matter requires quick resolution, it may be best to have a face-to-face
or telephone conversation. There is also more flexibility in oral communication; you can
discuss different aspects of an issue and make decisions more quickly than you can in writing.
oral communication is a great way to promote employee morale and maintain energy and
enthusiasm within a team.

3.1.2.Disadvantages
Despite the many benefits of oral communication, there are times when written
communication is more effective. For example, you may want to exchange important
information that needs to be documented using written communication. A lot of transactions
in the business world require some type of written record, and you will find that even strong
verbal skills are not a substitute for putting things in writing.

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4.Four Types of Speeches

Impromptu
Extemporaneous
Manuscripted
Memorized memory
4.1.Impromptu Speech
There will come a time for all of us when we are asked to “say a few words” without much
preparation. You haven’t prepared any notes, you haven’t practiced what you’ll say, and
you’re being asked to “wing it. ” While this may seem incredibly scary, impromptu
presentations are the most common type of public speaking. An impromptu speech is
a speech that you have to make without much or any time to prepare. In life, this can happen
when you attend special events, like weddings or celebrations. In school, teachers
use impromptu speeches as homework assignments to help you develop communication skills
and to help you prepare for those future life surprises.

4.2.Manuscript Speech
A manuscript speech is a speech in which you have some written notes on your person, but
only use them as a reference while you give your speech, whereas a recitation is a speech
where you just read from your notes. Below is a link to a website which has some tips of how
to memorize your speech.

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4.3.Memorized Speech
A memorized speech is a speech that is recited from memory rather than read from cue cards
or using the assistance of notes. This method of speech delivery does not come as highly
recommended as others. When giving a speech from memory, speakers tend to have a very
robotic tone to their voice, making it important to remember to add voice shade.

4.4.Extemporaneous Speech
The focus of most college courses in public speaking is the extemporaneous
speech. Extemporaneous speaking is a speech that is either persuasive or informative in
nature, usually modeled off of a 5 paragraph essay. At top levels, extemporaneous is a
smooth, dynamic performance that incorporates research, background knowledge, and
opinion.

4.5.Cs in oral communication

4.5.1.Concreteness
You need to believe in you what you want to convey to the audience. Concreteness is a quality
which needs to come to the fore especially during marketing or advertising campaigns. There
need to be details that capture the attention of the audience, not bore them.

4.5.2.Clarity
Any message needs to come out clearly from your communication rather than the recipient
having to assume things and coming back to you for more information. This will only lead to
more time being wasted on emails.
Do not try to communicate too many things in one message. This will dilute the attention of
the reader. For an example of poor communicating skills, look at this email below.

4.5.3.Completeness
A complete message will have all the information the reader needs to know to be able to
respond or take action. If you require the reader to take some kind of action, ensure that you
have a ‘call-to-action’ in your email and also communicate the urgency of the task in question.
Incomplete messages lead to iterations, a lot of back-and-forth, and waste of time and effort
on both ends. Here is an example of an incomplete message.

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4.5.4.Correctness
Correctness refers to both factual and linguistic accuracy. All the information you provide
needs to stem from valid, reliable, and credible sources that can be located. This is the reason
why Wikipedia is not accepted as an information source for scientific publications. Correctness
is fundamental in research paper discussions, where your claims need to be supported with
facts and figures from your results. Finally, you should always check your writing for typing,
spelling, and grammatical errors. If English is not your mother tongue, it is wise to consult
professional language editing services.

In conclusion:
we present ourselves through both face-to-face and online communication. Becoming a skilled
communicator has a positive impact on our personal and social interactions. Ethical and
effective communication becomes even more vital when our messages are conveyed around
the globe electronically. By analyzing face-to-face and online communication skills, I identified
my strengths and weaknesses and developed some ideas on how to improve my
communication skills to become a more knowledgeable and skilled communicator. I plan to be
an effective and ethical communicator by further educating myself in this area and practicing
verbal, nonverbal, and active listening skills that I learned in the communication course.

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 5.Interview

Definition:
Interview is the widely used (election method. It is a face-to-face interaction between
interviewee and interviewer. If handled carefully, it can be a powerful technique in having
accurate information of the interviewee otherwise unavailable. At the same time, if the
interview is not handled carefully, it can be a source of bias, restricting or distorting the flow of
communication.

Different scholars have defined ‘interview’ differently. According to Scott and others, “an
interview is a purposeful exchange of ideas, the answering of questions and communication
between two or more persons”. Bingham and others define an interview as a ‘conversation
with a purpose”.

Other experts definition

Definition of Interview
According to Gary Dessler, “Interview is a selection procedure designed to predict
future job performance on the basis of applicants’ oral responses to oral inquiries.”

The interview is the most critical component of the entire selection process.

It serves as the primary means to collect additional information on an applicant. It

serves as the basis for assessing an applicant’s job-related knowledge, skills, and
abilities. It is designed to decide if an individual should be interviewed further, hired, or
eliminated from consideration.

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ADVERTISEMENTS:
Thus, interview can be defined as an attempt to secure maximum amount of information from
the candidate concerning his/her suitability for the job under consideration.

These are some major types of interview

5.1. Informational Interview

In an informational interview the objective is to seek advice and learn more about a particular
employer, sector or job. Interviewing experts in their field is one more way to add to your
employment knowledge base. Gaining this information means you are more prepared. It is
also an excellent way of networking and adding to your contacts.

5.2. Screening or Telephone Interview

Phone interviews are proving to be a more cost effective way to screen candidates. Slots range
from 10 to 30 minutes. Prepare for it as if it is an open book exam. Make sure you have your
CV, the job description, list of references and prepared answers noted in front of you. A large
part of communication is visual and as they can’t see your body language, it critical to have
positive and sharp answers delivered with enthusiasm. Don’t forget to ask what the next step
will be.

5.3. Individual Interview

Often referred to as a “personal interview” this is the most common type of interview and is
usually held face to face at the company’s offices. Find out the approximate length of the
interview in order to prepare; they range from 30 to 90 minutes. Shorter interviews will mean
delivering concise answers that are to the point. Longer interviews allow you more time to go
into detail and support your answers with examples.

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5.4. Small Group or Committee Interview
These interviews mean meeting a panel of decision makers at once. This can be daunting and
intimidating if you are not well prepared in advance. More than one interviewer means
efficiency and an opportunity for different opinions of the same answer. Try to build a rapport
with each member of the panel and be sure to make eye contact with everyone not just the
person asking the question. It is also worth trying to find out the names and roles of those on
the panel.

5.5. The Second or On-Site Interview

The second interview means you have been successful on the first occasion and they would
like to know more. These interviews can be longer, some lasting half or a full-day. They often
mean meeting three to five people which can include Human Resources, the line manager,
office staff and the head of department. Be ‘on the ball’ and show enthusiasm! Try to find out
as much as possible about the agenda for the day as this will go some way to making you feel
less anxious about the whole process. This is usually the last stage before an offer of
employment is made.

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5.6.Types of Interview
There are several types of interview:

Unstructured (Nondirective) Interview.

Structured (Directive) Interview.

Situational Interview.

Behavioral Interview.

Job-related Interview.

Stress Interview.

Panel Interview (Board Interview).

One-On-One Interview.

Mass Interview (Group Interview),

Phone Interview

5.6.1Unstructured (Nondirective) Interview

An unstructured interview is an interview where probing, open-ended questions are asked. It
involves a procedure where different questions may be asked to different applicants.

5.6.2Structured (Directive) Interview

In structured interviews, the interviewer lists the questions and acceptable responses in
advance and may even rate and score possible answers for appropriateness.
An interview consisting of a series of job-related questions that are asked consistently of each
applicant for a particular job is known as a structured interview.

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A structured interview typically contains four types of questions.

 Situational questions: Pose a hypothetical job situation to determine what the applicant would
do in that situation.
 Job knowledge questions: Probe the applicant’s job-related knowledge.
 Job-sample simulation questions: Involve situations in which an applicant may be
actually required to perform a sample task from the job.

 Worker requirements questions: Seek to determine the applicant’s willingness to conform to

the requirements of the job.

5.6.3.Situational Interview
In a situational interview, you ask the candidate what his or her behavior would be in a given
situation. Candidates are interviewed about what actions they would take in various job-
related situations. Situational interviews ask interviewees to describe how they would react to
a hypothetical situation today or tomorrow.

5.6.4.Behavioral Interview
In a behavioral interview, you ask applicants to describe how they reacted to actual situations
in the past.
The interviewer may also ask discretionary probing questions for details of the situations, the
interviewee’s behavior in the situation, and the outcome. The interviewee’s responses are
then scored with behaviorally anchored rating scales.

5.6.5.Job-related Interview
In a job-related interview, the interviewer asks applicants questions about relevant past
experiences.
It is a series of job-related questions that focus on relevant past job-related behaviors. The
questions here don’t revolve around hypothetical or actual situations or scenarios.
Instead, the interviewer asks job-related questions such as, “Which courses did you like best in
business school?”

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5.6.6Stress Interview
In a stress interview, the interviewer seeks to make the applicant uncomfortable with
occasionally rude questions. The aim is supposedly to spot sensitive applicants and those with
low or high-stress tolerance.
Stress interviews may help unearth hypersensitive applicants who might overreact to mild
criticism with anger and abuse. It intentionally creates anxiety to determine how an applicant
will react to stress on the job.

5.6.7Panel Interview (Board Interview)

A panel interview, also known as a board interview, is an interview conducted by a team of
interviewers, who together interview each candidate and then combine their ratings into a
final score.

5.6.8.One-On-One Interview
In a one-on-one interview, one interviewer meets one candidate. In a typical employment
interview, the applicant meets one-on-one with an interviewer. As the interview may be a
highly emotional occasion for the applicant, meeting alone with the interviewer is often less
threatening.

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5.6.9.Mass Interview (Group Interview)
The mass/group interview is a relatively new technique in the west and almost unknown in our
country. It is a procedure for the discovery of leadership.
Several job applicants are placed in a leaderless discussion, and interviewers sit in the
background to observe and evaluate the performance of the candidates.
In a mass/group interview, a panel interviews several candidates simultaneously. The panel
poses a problem and then watches to see which candidate takes the lead in formulating an
answer.

5.6.10.Phone Interview
Employers do some interviews entirely by These can actually be more accurate than face-to-
face interviews for judging an applicant’s conscientiousness, intelligence, and interpersonal
skills.
Here, neither party needs to worry about things like appearance or handshakes, so each can
focus on substantive answers. Or perhaps candidates – somewhat surprised by an unexpected
call from the recruiter – just give answers that are more spontaneous.

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 5.7.Tips
These are some tips that we do and don’t in interview

DO's DON'T DO's

Do make good Don’t answer

eye contact with questions with
interviewer simple yes or no

Do show
Don’t say
enthusiasm in the
anything negative
position and the
about firm
company

Don’t say about

Do greet the
your history
interviewer & do
hence its already
shake firmly
in your cv

Don’t lie answer

Do stress your
frankly and
achievements
truthfully

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Conclusion of an Interview Tips:
If you had a great interview and it seems like not only a great company, team and position,
you want to make sure you let your interviewer know your intentions and your feelings.
Upon the conclusion of an interview, you should make sure that you thank the interviewer for
taking the time to meet with you. Immediately follow this by telling the interviewer that the
interview not only convinced you that you are interested in the position, but also convinced
you that your skill set and experience is ideal for the position.
Reinforce this by giving a brief summary of your qualifications. Don't go on for too long -
highlight the top three skills you have that you feel make you tailor made for the position.
(Don't ruin your brilliant summation by squealing your tires on the way out of the parking lot.)

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