Competitiveness is the competence of an organization to produce and sell products/services that meet

the quality of the markets at the same or lower prices and maximize returns on the resources consumed
in producing them. Businesses compete using Marketing to identify the consumer wants and needs, to
compete in terms of price and quality and utilize advertisement and promotion. In addition, business
organization compete using operations such as product or service design, location, quality, supply chain
management and flexibility.

Operations manager involves in decision-making such as strategic decisions and tactical decisions.
Strategic decisions are broad in scope, long term in nature and all-encompassing. For an instance, the
manager would decide the unique features of product to be competitive. In other hand, tactical decisions
are narrow in scope, short-tem in nature that concerns small group of issues such as who will work the
2nd shift tomorrow.

Workplace productivity can be measured as units of activity per employee per work hour.
Higher productivity means an increase in units of activity per hour without a significant
increase in effort per unit or per hour. Increased productivity helps businesses compete with
other companies, innovate and keep operational costs low.