Fully responsible for all operational aspects of all Villas.

Support and work with all Villa Managers in all aspects of running this Villa.

Ensure the Villas are in operative condition as to receive & serve the guests.

Conduct regular operations team meeting with Villa Managers daily / weekly to discuss routine
operational matters, sales targets, guest feedback and any staff issues. Minutes of the meeting to be
sent to Operational Director & MD.

Ensure SOP implementation in all departments and check the same during routine operational checks.

Monitor the purchases / PRs of each Villa, the accounts receivable, inventory of each villa

Randomly inspecting the Villas to check the stock in hand ensure all inventory is accurate & supplies are
adequate / properly documented.

Dealing with Suppliers / Vendors for quality products.

Inspecting all Villas for SOP implementation and Training is being completed.

Inspecting all Villas with their respective Manager's for cleanliness, ambience, service readiness, staff
grooming & hospitality culture.

Monitor the co-ordination between all departments for smooth & efficient operations.

Working with Villa Managers identifying staff learning needs and assisting with development

Providing timely and constructive feedback to all direct reports as and when required either formally or
informally.

Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up
the business.

Monitor and maintain operation & overhead cost to maintain maximum revenue to the organization.

Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

Responsible for the overall management of the operation of the Villas.

Welcome guest to villa at check-in and check in every few days after check-in

Ensuring that all operations are properly documented, and documentation is being filled.

Any other duties assigned.

5 and ½ days per week

BPJS Kesehatan, BPJS Ketenagakerjaan

Job Type: Full-time

Salary: Rp5,000,000 to Rp9,000,000 /month

Experience:

Villa Operational Manager: 3 years (Required)

Language:

English (Required)