Family have, ’s, of Home there is/are, have At the restaurant can, would like, will At the café At the bank Health present perfect At the doctor’s Everyday life simple present At the chemist’s On the telephone Making arrangements let’s, shall we, can, could At the clothes shop At the shoe shop At the grocery Making appointments At the travel agency Booking a hotel room Booking a flight ticket At the airport At the railway station At the reception of a hotel Hotel services Making complaints Jobs Free time In the town - Asking the way to be simple present present continuous going to will can have, possessive there is/are past simple present perfect