ISPITNA PITANJA PRVA GODINA TURIZAM I GASTRONOMIJA

1. What does business correspondence include?

2. Name four considerations of a business letter
3. Name four principles in business letter writing
4. What are the 7 C’s of style
5. How many types of business letters formats exist? Name them.
6. What is a memorandum?
7. How many parts are there in an e-mail
8. What is the most important part in an e-mail
9. What is an attachment
10. What does business etiquette include?
11. In which situation are you going to give a business card?
12. How are you going to give a business card?
13. How are you going to receive a business card?
14. How are you going to shake hands with somebody?
15. Where should you wear name tags? Why?
16. Where should you put your business card?
17. How should a business card look like?
18. How are you going to shake hands with somebody?
19. How many types of handshaking exist? Name them.
20. Explain Wet Fish handshake
21. Explain Dead Fish handshake
22. Explain the Hand Hug handshake
23. Explain the Bone Crusher handshake
24. Explain Queen’s Fingertips handshake
25. Explain Keep Back handshake
26. Explain Yank and Pull handshake
27. Explain Teacup handshake
28. Explain the Brush Off handshake
29. Explain the Dominator handshake
30. Explain the Lobster Claw handshake
31. Explain Hand Wrestler handshake
32. Explain the Urban handshake
33. Explain the Shug handshake
34. Explain the I’m too occupied right now handshake
35. Explain the Southpaw handshake
36. Explain the Fist Bump handshake
37. Name some of the food and beverage service personnel
38. What are some of the obligations of food and beverage manager?
39. What are some of the obligations of restaurant manager?
40. What are some of the obligations of reception head waiter
41. What are some of the obligations of head waiter?
42. What are some of the obligations of station head waiter?
43. What are some of the obligations of station waiter?
44. What are some of the obligations of room service waiter?
45. What are some of the obligations of wine butler?
46. What are some of the obligations of bartender?
47. What are some of the obligations of F&B cashier
48. What do customers want from restaurant staff?
49. What do customers expect from servers?
50. How many types of service exist? Name them.
51. What is the other name for Seated Service?
52. How many types of Seated Service exist? Name them.
53. What is important for Buffet service?
54. What is important for French Service?
55. What is important for American Service?
56. What is important for Banquet Service?
57. What is important for English Service?
58. What is important for Russian Service?
59. What are some of the obstacles to good service?
60. How many types of an interview exist?
61. Explain Telephone interview
62. Explain Group interview
63. Explain Panel interview
64. Explain One on one interview
65. Explain On spot interview
66. Explain hypothetical interview
67. Explain how many parts are there in one interview?
68. Explain procedure of an interview
69. What is an interview?
70. Types of tests on an interview
71. Who is an interviewer?
72. Who is an interviewee?
73. Selection of the candidates at the interview
74. Candidate evaluation form
75. Preparation for an interview
76. How many types of questions exist on one interview?Name them
77. What is MICE?
78. Explain Meetings
79. Explain Incentives
80. Explain Conventions
81. Explain Exhibitions
82. What is the target group of MICE?
83. Why is MICE industry so important?
84. What are some of the benefits from MICE business?
85. Name some of the impacts of MICE industry.
86. What is planning and why planning?
87. How many types of plans exist? Name them.
88. Explain the project life cycle.
89. What is blue print?
90. Explain the difference between convention, congress and conference
91. Name some types of exhibitions
92. Explain the Strategic plan
93. Explain the Operational Plan
94. Explain project of function plan
95. Explain the process of planning an event
96. What does the stage pre-event planning include?
97. What is Task Identification?
98. Explain Program Design
99. Explain Planning the printed materials
100. Explain the process of planning the registration process
101. Name 12 steps of sequence of service
102. Explain restaurant procedure of telephone booking
103. Explain hotel procedure of telephone booking
104. What is a travel agency?
105. How can we divide travel agencies?
106. What are some of the travel agency’s products and services?
107. Who is a travel agent?
108. Who is a travel consultant?
109. Name two types of sale in travel business.
110. What are the functions of a travel agency?
111. Explain Retail Sales
112. Explain Outside Sale
113. What are the 7 steps of Sales Process
114. What is GDS?
115. Explain tour operators? What are they responsible for?
116. What is important for a travel consultant?
117. How to values/assess a travel agency?
118. What is the travel agent’s commission?
119. Who is a subagent?
120. Name some types of holiday representatives.
121. Name kinds of guides
122. How many types of tour operators exist? Name them.