Complaint Letter

Dear Sir or Madam,

I am writing to complain about your changing my mobile phone contract without letting me know.
I have been your customer for the last two years and when I signed with your company, I was not
told that the contract would have changed after two years.
For your information, when I chose your mobile phone company it was for the convenient monthly
fee. As I do not need the unlimited minutes and Internet service, I was surprised to find a message
from your company telling me I now had these services with a different monthly service charge.
I would be grateful if my service could be restored to its original service plan and monthly fee. If
this does not happen, I am sorry to say I will have to find another mobile phone company.
Thank you in advance for your prompt response.
Yours faithfully,
Assunta Altieri