INDUSTRIAL EXPOSOUR TRAINING

REPORT ON SHANGRI-LA HOTEL

BENGALURU
2018-21 BATCH
1st JULY 2019 TO 25th OCTOBER 2019

SUBMITTED BY SUBMITTED TO
JAYESH YADAV Mr. Ashish Pardeshi
B.Sc. H & HA (3rd semester) Training coordinator
 Acknowledgement
I attribute my sincere thanks to our institute SIHM (State Institute of Hotel
Management) and SHANGRI-LA HOTEL BENGALURU
For providing me this big platform to experience the valued training of
hospitality
Sector. I would also like to thank Mr. Sharad Nautiyal, principal at State
Institute of Hotel
Management and Mr. Ashish Pardeshi, Training coordinator for their constant
support
Throughout my training. I am very grateful to them for their involvement and
teaching
Different facets of the hospitality sector. I would also like to thank my beloved
parents and
My friends for their utmost assistance during my internship. I would also like to
express my
Sincere gratitude towards the entire staff for their immense support, continuous
guidance and
Impartation of their valuable knowledge which made this internship successful.
I would also like to thank Mrs. Shinchu victor (Human Resource
Training Manager) for providing me
The opportunity to work for SHANGRI-LA HOTEL
BENGALURU. .
 INTRODUCTION TO TERM SHANGRI- LA :-

Shangri-La is a fictional place described in the 1933 novel Lost Horizon

by British author James Hilton. Hilton describes Shangri-La as a
mystical, harmonious valley, gently guided from a lamasery, enclosed in
the western end of the Kunlun Mountains. Shangri-La has become
synonymous with any earthly paradise, particularly a mythical
Himalayan utopia – a permanently happy land, isolated from the world.
In the novel, the people who live at Shangri-La are almost immortal,
living hundreds of years beyond the normal lifespan and only very
slowly aging in appearance. The name also evokes the imagery of the
exoticism of the Orient.

Lost Horizon is a 1933 novel by English writer James Hilton. The book
was turned into a film, also called Lost Horizon, in 1937 by director
Frank Capra. It is best remembered as the origin of Shangri-La, a
fictional utopian lamasery located high in the mountains of Tibet.

In the ancient Tibetan scriptures, the existence of seven such places is

mentioned as Nghe-Beyul Khembalung. Khembalung is one of several
beyuls (hidden lands similar to Shangri-La) believed to have been
created by Padmasambhava in the 9th century as idyllic, sacred places
of refuge for Buddhists during times of strife (Reinhard, 1978).

Definition of Shangri-la.

1: a remote beautiful imaginary place where life approaches perfection

utopia.

2: a remote usually idyllic hideaway.

PICTURE REFERENCE OF SHANGRI LA
 Shangri-La Hotels and Resorts
About the owner:-
Shangri-La Hotels and Resorts is the trading entity of Shangri-La
International Hotel Management Limited. Hong Kong-based
multinational hospitality company. Founded by Malaysian tycoon
Robert Kuok in 1971, the company has over 100 luxury hotels and
resorts with over 40,000 rooms in Africa, Asia, Europe, the Middle East,
North America and Australia. The company's head office is in Kerry
Centre Quarry Bay.

Shangri-La has 5 brands across different market segments including –

1. Shangri-La Hotels,

2. Shangri-La Resorts,

3. Traders Hotels,

4. Kerry Hotels

5. Hotel Jen

The five-star luxury lodgings of the chain can be found across Africa,
Asia, the Middle East, Canada, Oceania and Europe.

The owner of Hong Kong-based multinational hospitality company is

Kerry Properties Limited is a listed company engaged in property
development in Hong Kong, Mainland China and Asia Pacific region;
infrastructure projects in Hong Kong and Mainland China; and hotel
owner ship and operations in Mainland China. They formally also
engaged in third-party logistics, freight services and warehouse
operations, however the former subsidiary was listed on 19 December
2013, under the name Kerry Logistics Network

Its largest shareholder is the family of Robert Kuok, a Malaysian

Chinese businessman. It was listed on the Hong Kong Stock Exchange in
1996.

Robert Kuok
Robert Kuok Hock Nien born 6 October 1923, is a Malaysian
business magnate and investor. According to Forbes, his net
worth is estimated at $12.8 billion as of March 2019, making
him the wealthiest person in Malaysia and 104th wealthiest in
the world. As of April 2019, according to the Bloomberg
Billionaires Index, Kuok has an estimated net worth of $18.4
billion, making him the 53rd richest person in the world.

Robert Kuok is media-shy; most of his businesses are privately

held by him or his family. Apart from a multitude of businesses
in Malaysia, his companies have investments in many countries
throughout Asia. His business interests range from sugarcane
plantations (Perlis Plantations Bhd), sugar refineries, flour
milling, animal feed, oil, mining, finance, hotel (Shangri-La
Hotels and Resorts), property, trading, freight and publishing.
[1] His biggest source of wealth is a stake in Wilmar
International, the world's largest listed palm oil trader
company.
 History of Shangri-la
The first hotel of the luxury Shangri-La Hotels and Resorts
Group was the Shangri-La Hotel Singapore, opened in 1971.The
name derives from the mythical place Shangri-La, described in
the 1933 novel Lost Horizon by British author James Hilton as
described above.

The Shangri-La ‘S’

Our 'S' logo, which resembles uniquely Asian architectural
forms, suggests majestic mountains reflected in the waters of a
tranquil lake.

List of Hotels of Shangri-La

across World
Asia
Cambodia
- Shangri-La Hotel, Phnom Penh (2020)
Mainland China
- Shangri-La Hotel, Baotou
- Shangri-La Hotel, Beihai
- China World Hotel, Beijing
- China World Summit Wing, Beijing
- Shangri-La Hotel, Beijing
- Hotel Jen Beijing
- Kerry Hotel, Beijing
- Shangri-La Hotel, Changchun
- Shangri-La Hotel, Changzhou
- Traders Fudu Hotel, Changzhou
- Shangri-La Hotel, Chengdu
- Shangri-La Hotel, Dalian
- Shangri-La Hotel, Fuzhou
- Shangri-La Hotel, Guangzhou
- Shangri-La Hotel, Guilin
- Shangri-La Hotel, Haikou
- Shangri-La Hotel, Hangzhou
- Midtown Shangri-La, Hangzhou
- Shangri-La Hotel, Harbin
- Songbei Shangri-La, Harbin
- Shangri-La Hotel, Hefei
- Shangri-La Hotel, Huhhot
- Shangri-La Hotel, Jinan
- Shangri-La Hotel, Lhasa
- Shangri-La Hotel, Manzhouli
- Shangri-La Hotel, Nanchang
- Shangri-La Hotel, Nanjing
- Shangri-La Hotel, Nanning (2021)
- Shangri-La Hotel, Ningbo
- Shangri-La Hotel, Putian (2021)
- Shangri-La Hotel, Qian Tan (2021)
- Shangri-La Hotel, Qingdao
- Shangri-La Hotel, Qinhuangdao
- Shangri-La Hotel, Qufu
- Shangri-La's Sanya Resort & Spa, Sanya
- Jing An Shangri-La, West Shanghai
- Pudong Shangri-La, East Shanghai
- Kerry Hotel, Pudong, Shanghai
- Shangri-La Hotel, Shangri-La
- Shangri-La Hotel, Shenyang
- Hotel Jen Shenyang
- Futian Shangri-La, Shenzhen
- Shangri-La Hotel, Shenzhen
- Shangri-La Hotel, Suzhou
- Shangri-La Hotel, Suzhou Yuanqu
- Shangri-La Hotel, Tangshan
- Shangri-La Hotel, Tianjin
- Shangri-La Hotel, Wenzhou
- Shangri-La Hotel, Wuhan
- Shangri-La Hotel, Xian
- Shangri-La Hotel, Xiamen
- Shangri-La Hotel, Yangzhou
- Shangri-La Hotel, Yiwu
- Shangri-La Hotel, Zhengzhou (2022)
- Shangri-La Hotel, Zhoushan (2019)
Hong Kong
- Kowloon Shangri-La, Hong Kong
- Island Shangri-La, Hong Kong
- Kerry Hotel, Hong Kong
- Hotel Jen Hong Kong

India
- Shangri-La Hotel, Bengaluru
- Shangri-La's - Eros Hotel, New Delhi

Indonesia
- Shangri-La's Bali Resort & Spa, The Maj Nusa Dua (2019)
- Shangri-La Hotel, Jakarta
- Shangri-La Hotel, Surabaya

Japan
- Shangri-La Hotel, Tokyo

Malaysia
- Hotel Jen Puteri Harbour, Johor Bahru
- Shangri-La's Rasa Ria Resort & Spa, Kota Kinabalu
- Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu
- Shangri-La Hotel, Kuala Lumpur
- Traders Hotel, Kuala Lumpur
- Golden Sands Resort, Penang
- Shangri-La's Rasa Sayang Resort & Spa, Penang
- Hotel Jen, Penang

Maldives
- Shangri-La's Villingili Resort & Spa, Villingili, Seenu Atoll,
Maldives
- Hotel Jen Malé, Maldives

Mongolia
- Shangri-La Hotel, Ulaanbaatar

Myanmar
- Sule Shangri-La Hotel, Yangon
- Shangri-La Serviced Apartments, Yangon

Philippines
- Shangri-La's Boracay Resort & Spa, Boracay
- Shangri-La's Mactan Resort & Spa, Cebu
- Makati Shangri-La, Manila
- Edsa Shangri-La, Manila
- Shangri-La at the Fort, Manila
- Hotel Jen Manila

Singapore
- Shangri-La Apartments, Singapore
- Shangri-La Hotel, Singapore
- Shangri-La's Rasa Sentosa Resort & Spa, Singapore
- Hotel Jen Tanglin Singapore
- Hotel Jen Orchardgateway Singapore.

Sri Lanka
- Shangri-La's Hambantota Resort & Spa, Hambantota
- Shangri-La Hotel, Colombo

Taiwan
- Shangri-La's Far Eastern Plaza Hotel, Tainan
- Shangri-La's Far Eastern Plaza Hotel, Taipei

Thailand
- Shangri-La Hotel, Bangkok
- Shangri-La Hotel, Chiang Mai
Europe
- Shangri-La Hotel, Paris
- Shangri-La Hotel, At The Shard, London
- Shangri-La Bosphorus, Istanbul

Middle East
- Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
- Traders Hotel, Qaryat Al Beri, Abu Dhabi
- Shangri-La Hotel, Bahrain (2022)
- Shangri-La Hotel, Doha
- Shangri-La Hotel, Jeddah (2020)
- Shangri-La Hotel, Dubai
- Shangri-La Al Husn Resort & Spa, Muscat
- Shangri-La's Barr Al Jissah Resort & Spa, Sultanate of Oman

Africa
- Shangri-La’s Le Touessrok Resort & Spa, Mauritius
- Beach Villas by Shangri-La's Le Touessrok, Mauritius

North America
- Shangri-La Hotel, Toronto.
- Shangri-La Hotel, Vancouver
Oceania
- Shangri-La Fijian Resort
- Shangri-La Hotel, The Marina, Cairns
- Shangri-La Hotel, Sydney
- Shangri-La Hotel, Melbourne (2022)
- Shangri-La's Fijian Resort & Spa, Yanuca Island
 Owner of Shangri-La BANGALURU

BM Jayeshankar
CMD, Adarsh Group
The Adarsh group was established in 1988, by BM Jayeshankar. Adarsh has been
Bangalore's premier real estate developer for the past 25 years, with expertise in
Residential, Commercial, Hospitality and SEZ developments. Over the years they
have also upgraded themselves with cutting edge technology. Adarsh Construction
Company Wiki Details,Services|Job Offerings: Adarsh Construction Company is a
real state sector company was started in 1982. The company involve in
construction of factories, houses and showrooms. The organization started with a
firm and clear vision of flourishing in the building and construction industry.
Gradually the firm started with providing Building construction services and today
has flourished to be consultants to a large number of projects ranging from interior
design projects to housing design and road beautification. The organization started
with a firm and clear vision of flourishing in the building and construction
industry. Gradually the firm started with providing Building Construction services
and today has flourished to be consultants to a large number of projects ranging
from interior design projects to housing design and road beautification The
company’ s staff is comprised of industry experts in every field of construction.
 They hand-select a team of specialists who are especially suited to our projects
specific needs. The result is an integrated process that provides time saving along
with quality output. We are a group of candid, highly motivated and technically
sound young Design Professionals with a supporting team of Engineers and
surveyors to carry out site survey, supervision and execution work. Our team
member have an experience of working on esteemed and successful design projects
of varying scales ranging from house design, commercial complexes, offices,
housing to large scale urban renewal and landscaping projects. Adarsh Company is
driven by experienced and competent workforce to meet the ever-increasing
challenges of today’s world without compromising on quality and customer
satisfaction, which is the foremost ideal. Their quality work force enables us to
meet the challenges and meticulous execution of various projects. The company
has highly adaptable, experienced and innovative people updated with latest
developments in the construction front. Adarsh Company has dedicated ourselves
for the continuous improvement in all fields of pipeline construction and associated
infrastructure projects encouraged by proven track records. The company assures
quality services and end-to-end solutions in Manufacture, Lining, Coating and
Laying of MS Pipes. We have the capacity to manufacture large diameter pipes to
various denominations and cement mortar lining of pipes up to 12-meters length.
Adarsh Constructions is currently engaged in execution of various projects in
South and North India. Services offered by Adarsh Construction Company: Adarsh
Construction is a full service growing organization in the field of architecture,
urban design, project management consultancy and civil construction. Working for
public private sector client, the company shade and enhance urban environment at
all scale through strategic action, holistic design and progressive polices our design
and building salutation are both visionary and achievable.

1. Building Design
2. Interior Design
3. Landscaping
4. Master Planning
5. Housing Development
6. Building Construction with Services
7. Road construction and Street Beautification
8. Wood Work
9. Aluminum Fabrication

VISION

To be known as the creator of unprecedented superior lifestyles

 60,000 customers will be a part of the Adarsh Family by 2021.

MISSION

Imagine, Innovate, Implement

We deliver exceptional quality homes, offices and hotels to enhance customer

lifestyle and happiness that sustains for generations.

BRAND PILLARS

Trust
Customer satisfaction is the cornerstone of all efforts as the company
endeavours to craft homes for lifelong happiness.

 
Quality
This is a pivotal philosophy that defines every Adarsh home with quality
standards that define industry benchmarks.

 
Consistency
Every home built is a product of meticulous planning and fine attention to detail
to meet customer expectations.
Shangri-La Bangaluru
Shangri-La Hotel opens in Bengaluru on Sept 24
Hong Kong-headquartered luxury hotel group Shangri-La Hotels and
Resorts opens its second hotel in the country with the launch of the
Shangri-La Hotel Bengaluru on Thursday.

Located in the heart of the central business district on Palace Road, it

is the largest hotel in the city with a room inventory of 397 keys and
the Group’s second hotel in the country, 10 years after the launch of
its first hotel in New Delhi. Developed at an investment of 600 crore
(excluding land cost) by Adarsh Developers and managed by the
Shangri-La Group, the hotel will introduce many firsts to its guests
and residents of Bengaluru.

Introducing many firsts

A 24-hour check-in and check-out system, that allows guests to check
in at 8 p.m. and to check out at 8 p.m. the next day.
Eight Food & Beverage restaurants that can seat 900 guests with
cuisines ranging from Global, Indian, Italian and Chinese, to Japanese,
Spanish and Mediterranean; all supported by a team of expatriate
chefs from Italy, India, China, Japan, Germany and France.
A car parking programme that is connected to the restaurant’s point-
of-sale system that automatically sends an alert to the valet desk when
the billing is being processed, so the guest’s car is ready to pick up the
guest.
Technogym equipment that allow guests to connect their gadgets such
as iPods, iPads, mobile phones and so on, to their gym equipment and
conduct interviews, watch videos, listen to music, create documents,
while they work out.
“We will be opening with 220 guest rooms to begin with and open the
rest in 30 days. Three of our eight restaurants will be open — b Café
where ‘b’ stands for Bengaluru, is our all-day dining restaurant
offering global cuisine across seven live theatre-style cooking stations;
the Lobby Lounge which will serve snacks, beverages, breakfast/high
tea items and our signature restaurant, the Shang Palace that will serve
food from different regions of China,” Jens Corder, General Manager,
Shangri-La Hotel Bengaluru told BusinessLine.
While the room rate starts at 8,000 plus taxes, an opening offer of  
9,500 per room, including 3,000 worth of credits in F&B outlets,
airport transfers, Health Club & Spa will be on till the year-end.
Corder expects F&B to contribute to 67 per cent of the hotel’s revenue
as the hotel offers 12,500 sq ft of banqueting space.
“Although the city is largely a market for business travellers, we want
to promote the city as a destination in itself with packages such as,
Celebrate Bengaluru, Breakfast in b Café, Epicurean, to name a few,”
said Corder.
The Shangri-La Hotels and Resorts owns/manages over 90 hotels
worldwide with a room inventory of over 38,000 rooms.
Its first hotel opened in Singapore in 1971 and the Group operates
Shangri-La, Kerry, Traders and Hotel Jen branded properties.
The height of luxury

In September 2015, Adarsh Realty and Hotels Private Limited and

Shangri-La Hotels and Resorts launched Shangri-La Hotel, Bengaluru.
It is the city's leading destination for business and pleasure, offering a
dynamic array of bars, restaurants and remarkable meeting spaces.

The hotel with its 19 floors, stands tall in the central business district,
with a room inventory of 397, the largest by far in the city. Another
attraction of the hotel is its eight wining and dining venues. They offer
a gamut of cuisines, handcrafted by the largest brigade of expatriate
chefs in the city representing nine nationalities, bringing authentic
flavours to the plate.

The Shangri-La group's signature Spa brand "CHI" was first

introduced to India at Shangri-La Bengaluru. It also offers equipment
from the best-in-line Technogym Artis and Arke series in its Health
Club. The hotel's Grand Ballroom, with its pre-function area and a
ceiling height of 9.5 mts. covers 739 sq. mts. and is one of the largest
meeting spaces in the city. Supported by five additional and versatile
function rooms, the hotel is the ideal meeting destination for social
and corporate travellers.
 Location
Brilliantly located on the fringe between the central business district
and the blue ribbon residential suburbs of Bangalore, and surrounded
by the Bangalore Palace, Military Memorial, and the central Cubbon
Park. Shangri-La Hotel, Bengaluru is perfectly positioned to take in the
charm and character of this historic city. The hotel stands at the heart
of the city for both business and leisure travelers. The hotel is well
connected to the Kempegowda International Airport and closely
situated to the Government Ministries.

Accommodation
Shangri-La Hotel, Bengaluru comprises a luxurious collection of 397
guestrooms and suites, including the most exclusive Horizon Club
rooms located on level 15 to level 17, offering the discerning traveler a
higher level of comfort, attention and personalized service. Stylish and
spacious, all rooms are exquisitely appointed with contemporary
furnishings providing spectacular views of the low-lying cityscape. Our
suites epitomize the very best in luxury living, providing some of the
most luxurious and spacious accommodations in Bengaluru.
Guestroom features
• Complimentary Wi-Fi

• 24-hour in-room dining

• Cable television

• IDD telephone and voice mail

• Audio speakers in the bathroom

• LED television

• Full-size executive desk

• In-room electronic safe

• Fully stocked mini-bar

• Tea and coffee making facilities

• Shangri-La toiletries

• Iron and ironing board

• Hair dryer
 Guestrooms DIVISION

Categories Rooms Area (m2)

Deluxe 90 41

Bangalore View 178 44

Panorama View 27 49

Horizon Club 24 41

Horizon Bangalore View 41 44

Horizon Panorama View 7 49

Premier Suite 19 98

Horizon Premier Suite 7 98

Governor Suite 3 132

Shangri-La Suite 1 274

Shangri-La Hotel, Bengaluru comprises a luxurious collection of 397

guestrooms and suites. Horizon Club rooms are available on levels 15 to
17, offering the discerning traveler an extra degree of comfort and
personalized service. All rooms are stylish and spacious, with
contemporary furnishings and spectacular views of the low-rise
cityscape. The hotel’s 30 suites, including three Governor Suites and the
exclusive Shangri-La Suite, are among the finest in the city.
 DELUXE ROOM
The 92 Deluxe City View rooms offer elegant accommodation with
modern furnishings and spectacular views of the low-rise cityscap
Features Spectacular views of the low-rise cityscape. Features include
the signature Shangri-La Bed, with 300 thread-count Frette linen, and
climate control to complement the building’s integrated sun-shielding.
•Large marble-clad bathroom with walk-in shower.
•Each room offers 41 sqm / 440 sqf of luxury Amenities
•Media & Entertainment
• Complimentary high-speed Internet access
• LED televisions
•International television channels
 BENGALURU VIEW ROOMS
Luxurious rooms with pool or city views The 178 Grand
BENGALURU View rooms offer luxurious accommodation
with modern furnishings, and spectacular views of the city or
outdoor swimming pool and sundeck. Features include the
signature Shangri-La Bed, with 300 thread-count Frette linen,
and climate control to complement the building large marble-
clad bathroom with walk-in shower, bathtub and WC. Each
room offers 44 sqm / 473 sqf of luxury.
Media & Entertainment
• Complimentary high-speed Internet access
• LED televisions
• International television channel
• Office Equipment & Stationery
• 24-hour laundry valet           
• Bedside controls for lighting
• Electronic safe           
•Full-size executive writing desk
• International Direct Dial telephone with two lines and
voicemail
• Ironing board  
• Universal plugs
Bath & Personal Care
• 300 thread-count linen             
• Crispy Mint bathroom amenities
• Feather duvet and pillows        
• Plush bathrobes
• Pillow menu with hypoallergenic options   
•Walk-in shower
Refreshments
• Coffee and Tea 
• Mini-bar
 PANORAMA VIEW ROOMS
Panoramic views of the BENGALURU skyline With views of
BENGALURU’s ever-changing skyline, the 27 well-appointed
Panorama View rooms offer luxurious space and modern
furnishings.
Feature
Include the signature Shangri-La Bed, with 300 thread-count
Frette linen, and climate control to complement the building’s
integrated sun-shielding Each room offers 49 sqm / 526 sqf of
luxury.
Amenities
 Media & Entertainment
• Complimentary high-speed Internet access    
• LED televisions 
• International television
Equipment & Stationery
• Bedside controls for lighting, sun-shielding panel and black-
out curtains
• Electronic safe            
• Full-size executive writing desk
• International Direct Dial telephone with twolines and
voicemail
• Ironing board               
• Universal plugs
Bath & Personal Care
• Bathroom mirror television                         
• Crispy Mint bathroom amenities
• Feather duvet and pillows                          
• Plush bathrobes
• Pillow menu with hypoallergenic options    
•   300 thread-count linen   
 Refreshments
• Coffee and Tea         
• Mini-bar

PREMIER SUITES
The 19 Premier Suites offer exceptionally spacious and
luxurious accommodation with modern furnishings,
personalized service and spectacular city views.
Features
 The marble-clad bathroom features stunning views with
separate glass-enclosed shower and aqua di pharma One-
bedroom suite with a separate living room and working area.
Include the Shangri-La Bed with 300 thread-count Frette linen, a
full-size executive writing desk, and climate control to
complement the building’s integrated sun shielding. Each room
offers 92 sqm /989 sqf of luxury.
 Amenities
 Media & Entertainment
• Complimentary high-speed Internet access     
• 48"LED televisions
• Excellent selection of international television channels
Equipment & Stationery
•   24-hour laundry valet    
• All the rooms have in built speaker      
 • Full size Executive Writing Desk
• Ironing board    
• International Direct Dial telephone with two lines and
voicemail
• Separate working and living area                 
• Universal plugs       
• Electronic safe Bath & Personal Care
• Bathtub and walk-in shower     
• Pillow menu with hypoallergenic options           
• Plush bathrobes
• 300 linen, Aqua Di Parma bathroom amenities                  
• Signature Shangri-La bed linen
 Refreshments
• Tee and coffee machine  
• Mini-bar

GOVERNOR SUITES
The three Governor Suites offer exceptionally spacious,
luxurious accommodation, with modern furnishings and
unparalleled views.
Features
The marble-clad bathroom features stunning views with a
separate glass-enclosed shower and Aqua Di Parma amenities.
Features include the Shangri-La Bed, with 600 thread-count
Frette linen. Butler Service offered on guest request. With a full-
size executive writing desk and climate control to complement
the building’s integrated sun shielding. Each. room offers 132
sqm/ 1,419 sqf.
Amenities
Media & Entertainment
• Complimentary high-speed Internet access
• 48" LED television  
• International television channels
Office Equipment & Stationery
• 24-hour laundry valet  
• Electronic safe            
• Ironing board
• International Direct Dial telephone with two lines and
voicemail
• Separate working and living area        
• Universal plugs Bath and Personal Care
• 600 thread-count linen          
• Acquai Parma amenities       
• Bathroom mirror television    
• Feather duvet and pillows
•   Pillow menu
• Plush bathrobes
• Separate shower
Refreshments
• Tea and coffee machine     
• Mini-bar

SHANGRI-LA SUITE
On the 17th floor, the Shangri-La Suite offers exceptionally
spacious and luxurious accommodation, with contemporary
furnishings, an expansive floor plan and personal butler service.
The largest suite in the hotel, it can also be connected to an
adjacent room.
Features
 The marble-clad bathroom features stunning views with a
separate glass-enclosed shower. Features include the Shangri-La
Bed, with 600 thread-count Frette linen. A full-size executive
writing desk and climate control to complement the building’s
integrated sun shielding. Each room offers 274 sqm /2,945 sqf of
luxury.
Media & Entertainment
• Complimentary high-speed Internet access            
• 48" LED televisions
• International television channels
Office Equipment & Stationery
• 24-hour laundry valet     
• Electronic safe             
• Ironing board
• International Direct Dial telephone with two lines and
voicemail
• Separate working and living area         
• Universal plugs
Bath and Personal Care
• 600 thread-count linen 
•Acqua Di Parma amenities
•Bathroom mirror television
• Feather duvet and pillows      
• Pillow menu with hypoallergenic options
• Plush bathrobes   
• Separate shower cubicle

THE HORIZON CLUB

The integral part of FRONT OFFICE which provide
personalized service and exclusive privileges. Our goal is to
offer tailor-made, hassle-free travel experiences in some of the
world’s most desirable place. Horizon Club guests will enjoy
Shangri-La’s unique spirit of hospitality, and a feeling of always
being at home away from home. Benefits include bespoke
holiday and business travel planning, as well as the following
selection of amenities and services to match guests A Shangri-
La representative will meet you at the airport to facilitate your
arrival,A member of our executive staff will welcome you
personally to the hotel You will enjoy a private check-in /out in
your room, with the option of a late check-out until 4pm.
You will have a dedicated Club Concierge to take care of all
your needs, Tea, coffee or another hot beverage of your choice
will be delivered to your room. At Shangri-La, we understand
that true luxury means quality time well spent. Whether
travelling for business or pleasure, the Horizon Club offers an
unparalleled level of personal service. Guests will enjoy the
Horizon Club’s unique spirit of genuine hospitality – with
benefits including bespoke holiday and business planning from
your personal concierge, as well as exclusive amenities and
services including private and late checkout options and an
executive arrival service. Guests will also get access to the
private Horizon Club Lounge which features daily breakfast,
beverages and canapés, Wi-Fi and suit pressing as well as a
selection of meeting facilities.
 BUFFET TIMINGS
MORNING BREAKFAST - 06:00 AM TO 10:00 AM
HIGH TEA - 03:00 PM TO 04:00 PM
COCKTAIL HOURS - 06:00 PM TO 12:00 PM

Horizon club privileges

Horizon Club floors and suites offer the following exclusive benefits:-
• High-speed Wi-Fi Internet service

• Exclusive use of Horizon Club Lounge

• Complimentary breakfast in Horizon Club Lounge or b Cafe,

An all-day dining

• Complimentary evening cocktails

• International and local newspapers and magazines are

Available in the lounge

• Complimentary pressing of one suit during the stay

• DVD player on request

• Club concierge services

• Complimentary usage of the meeting room for two hours per

Stay (subject to availability)

• Late checkout till 4pm (subject to availability)

• Complimentary soft beverages throughout the day

• Tea and coffee with snacks

CHI, The Spa

Chi is the universal life force that governs well-being and personal
vitality. For people to maintain a state of complete wellness, it is
believed that ‘Chi’ must flow freely within the body. Take your pick
from a wide range of treatments to find your Chi and restore balance
and harmony of your body.

Spread over 20,000 square feet, Chi, The Spa boasts of 5 spacious
treatment rooms, including a special couple’s suite. Spa products used
are organic, natural and include internationally renowned brands such
as Zents and Omorovicza.

Spa Treatments 

Massages

Facials

Body Treatments

Relaxing shirodhara 

Wellness Journeys

Hair Services – for men and women

Beauty services – for men and women

Spa Facilities: 
Wet area with steam room and sauna Jacuzzi and personalised locker
facilities with a relaxation lounge Fitness studio for meditation, yoga
and workshops Swimming pool Exclusive treatment rooms

Meeting Your Needs:

After you arrive at The Spa, your therapist will conduct a brief
consultation to ensure that you undergo the treatment that suits your
needs. Please advise the therapist if you are pregnant or have any
health issues. If you are staying in the hotel for more than a day,
our therapist would be delighted to assist you in planning your spa
programme.
Reservation:
It is recommended that you make an advanced booking prior to your
arrival to secure the preferred date and time for your treatment.
Preparing For Your Treatment:
For ladies, no preparation is necessary. Turn up and enjoy! For men, we
recommend shaving prior to having a facial to ensure maximum
comfort and that the skin is benefited. We offer guests disposable
underwear and slippers.
Minimum Age:
To maintain a peaceful environment, children under 16 years are not
permitted in the spa.
Spa
To preserve the harmony within The Spa, please keep your mobile
phones on silent.
 TYPES OF SERVICES PROVIDED

1. Signature Asian Blend Massage

2. Relaxing Aroma Massage
3. Therapeutic Deep Tissue Massage
4. Reviving Balinese Massage
5. Traditional Abhyanga Massage
6. Awakening Shirodhara
7. Hot Stone Massage
8. Stress-relieving Neck and Back Massage
9. Soothing Foot Massage
10. Signature Deep Cleansing Facial
11. Illuminating Facial
12. Gold Hydra lifting Facial
13. Blue Diamond Brightening Facial
14. Gentleman's Facial
15. Express Facial
 16. Body Treatment
17. Organic Body Polish
18. Coconut Scrub
19. Hungarian Body Buffing
20. Shea Butter Quench Wrap
21. Classic Hungarian Wrap
22. Wellness Journeys
23. Taste of India Retreat
24. Chi Indulgence
25. Classic Hungarian Experience
26. Sheer Harmony
27. Couple’s Indulgence

Recreation facilities
• CHI, The Spa at Shangri-La

• Fully equipped 24-hour health club

• Outdoor swimming pool

• Indoor jacuzzi

• Steam and sauna rooms

• Salon
 Other services and facilities
• Chauffeur driven limousines

• Valet parking

• Physically impaired / disabled rooms

• Laundry and valet service

• Travel service

• Doctor on call

• Complimentary Wi-Fi throughout the hotel

• Baby-sitting service (advance booking required)

`
 Business center / internet lounge
A wide range of business and secretarial support is available in business
center, including photocopying, video-conferencing, facsimile, and
courier services. Private meeting rooms are offered on rental.

The Business Centre is located on the 2nd floor and provides a full
range of secretarial services and office equipment/supplies. An eight-7
conference room is available for guests’ convenience, with video-
conferencing facilities and internet work stations.
Opening hours: 8am - 8pm.

Business Centre audiovisual equipment include:

 Laser pointer & slide changer

 Flip chart board with stand (2x3)

 White board with stand (3x4)

 Soft board with stand (3x4)

 Data projector 800 x  600 resolution

 Data projector 768 x 1024 resolution

 Laptop

 Slide changer (clicker)

 Video conferencing unit

 Restaurants and bars

Restaurant/Bars Capacity Location Cuisine

B Cafe 228 Lobby level

International

Shang Palace 102 Level 3 Chinese

Ssaffron 152 Level 18 Indian

Yataii 106 Level 18 Japanese

Caprese 94 Level 18
Mediterranean

Hype 130 Level 19 Tapas Bar

Pool Deck 20 Level 3 Multi-cuisine

B Cafe Pastry - Lobby level Delicatessen

Lobby Lounge 60 Lobby level drinks & stables

 Food & Beverage service
There is Only One Experience the largest Food &Beverage offerings in the city right here at Shangri-La
hotel, Bengaluru

F AND B OUTLETS ARE -

1. Restaurants:  
•b Café – All day dining

•Shang Palace – Chinese

•Yataii – Japanese

•Caprese – Mediterranean

•Ssaffron – Indian

2. Bars & Lounges

•Lobby Lounge

•Hype Tapas Bar

•Pool Bar

•Sky deck

•b Café Pastry

Restaurants
1. B”CAFE-
An international culinary theatre All-day dining restaurant b Café features an
interactive buffet.
à la carte menu for breakfast, lunch and dinner. With a focus on freshness and
quality, this lively restaurant. Enjoy fresh, inventive dishes prepared à la
Minute by a team of international chefs from Italy, Japan, China and India. 
BUFFET TIMINGS
MORNING BREAKFAST - 06:00 AM TO 11:00 AM
SUNDAY BRUNCH - 01:00 PM TO 05:00 PM
LUNCH - 12:00 NOON TO 03:30 PM
DINNER - 06:00 PM TO 12:00 PM

2. Shang Palace - (CHINESE RESTAURANT)

Experience the art of Chinese dining
•Shang Palace serves fine Cantonese and Szechuan cuisine on the hotel’s third
floor with semi-outdoor seating. The restaurant’s modern design blends with a
rich and vibrant Chinese heritage.
•Shang Palace showcases authentic dim sum, barbecue items and Peking duck,
as well as a variety of vegetarian dishes. With a talented team of specialist chefs,
Serving the most authentic Chinese cuisine in town. 
•Lunch 12noon to 3:30 pm (Saturday and Sunday)
•Lunch 12noon to 3 pm (Monday to Friday)-Dinner 7pm to 11:30pm

3. YATAII - (JAPANESE RESTAURANT)

 •Authentic and contemporary Japanese Yataii is a vibrant setting serving
authentic Japanese preparations as well as innovative cuisines.
•Teppanyaki, sushi and sashimi are prepared at
•open counters and served fresh at your table.
•Lunch Only On Sundays from 12noon to 3:30 pm
•Dinner 7pm to 11:30 pm

4. CAPRESE - ( Mediterranean RESTAURANT)

 Serving fresh Mediterranean delights from seafood and traditional
Italian favorites to mezze sharing platters and tapas, Caprese provides a
chic and relaxed environment for business lunches and dinners, social
gatherings and celebrations.
• Only lunch and dinner - Lunch 12noon to 3:30pm Dinner 7pm to 11:30
pm

5. S SAFFRON - (INDIAN
RESTAURANT)
Indian Fine Dining

•Ssaffron is a destination restaurant overlooking the green

cityscape, which strives to balance creativity and authenticity.
Dishes are prepared by regional chefs using only the freshest
ingredients. The exquisite menu is matched with superior service
and attention to detail.

•Only Lunch and Dinner- Lunch 12noon to 3:30 pm Dinner 7pm to

11:30 pm

Bars & Lounges

1. Lobby Lounge –
 •The height of elegance and splendor A favorite for
daytime business meetings and afternoon tea, the Lobby
Lounge serves a selection of fine tea and coffee, pastries
and classic cocktails. Unwind in style with the live piano
music and enjoy the lobby’s elegant atmosphere.

2. POOL DECK-

Refresh your mind and body

 •Relax by the pool with a selection of freshly blended fruit
and vegetable juices, served straight or mixed with healthy
additives and twists. The pool deck is an ideal setting for
light, casual meal.

3. B CAFE PASTRY
 The b Cafe Pastry offers a wide selection of sweets and
savories for afternoon tea or any time of day, including
homemade pralines and truffles, imported chocolate,
pastries and whole cakes. Coffee and tea are also
available.

4. hype-
Hype redefines the city’s iconic social scene as it teases
the senses with specially engineered cocktails, food for the
gourmand and music to lighten the mood. It is an address
for Bangalore’s fashionistas.

Location: Level 19

Timings: Sunday -Thursday 17:00hrs-23:30 hrs

Friday & Saturday: 17:00hrs – 01:00hrs

Conference and Banquet

As a premier international luxury hotel in the city, Shangri-La
Hotel, Bengaluru offers comprehensive meeting and event
facilities, including a wide range of customizable floor plans and
arrangements. These versatile spaces are ideal for grand events
and celebrations, and the world-class Shangri-La service will
ensure that guest’s business event or special day is a memorable
success. Shangri-La is the ideal destination for Meetings,
Incentives, Conventions and Exhibitions
(MICE), weddings and gala dinners. A dedicated events team
assists in planning and conducting meetings and celebrations
from start to finish, with style and attention to detail. State-of-
the-art audio-visual equipment and videoconferencing facilities
are also available upon request.
For conferences of up to 800 guests in theatre-style seating, the
hotel’s Grand Ballroom is the largest meeting destination among
premium hotels in the city.
Krishna is the second largest meeting space after the Grand
Ballroom that can accommodate up to 240 guests in theatre style
seating and conveniently positioned along with other meeting
rooms on the hotel’s second floor.
The Sky Deck, located on the 19th floor and set against the city
skyline is an ideal venue for informal and formal gatherings and
can accommodate up to 200 guests in a Reception style setting.
The spectacular views and the pleasant weather that the city is
known for makes social gatherings here a lively experience at
any time of the day. Addition to the state-of-the-art conferencing
technology and tailor-made catering services,
Shangri-La Hotel, Bengaluru offers a wide range of business and
secretarial support services.
A dedicated glass elevator connecting the lobby and banqueting
spaces serves as an added convenience for guests. 28
Positioned on the second level, the Business Centre with all its
facilities, including high-speed internet access, is available for
meetings and conferences throughout the day. There is also a
private meeting room.
 The way Shangri la greet the guest
After a smooth landing at Kempegowda International Airport,
where a Shangri-La representative warmly greets you and
assists with your arrival, you are charmed by the vibrant and
historical cityscape of Bengaluru. When you reach Shangri-La
Hotel, Bengaluru, in the heart of India’s Garden City, you
marvel at the elegant double-height lobby and enjoy a
refreshing cup of tea while live piano music plays in The Lobby
Lounge. An experienced and welcoming member of the staff
shows you to your room for a private check-in while you take in
the panoramic city views.
Looking out over the city from the comfort of your spacious
room, you are thrilled by the discoveries that await you, from
heritage architecture and art museums to beautiful parks and
superb shopping on Brigade Road.

However, it’s time to unwind after your journey. You book a

relaxing hot stone massage at Shangri-La’s famous CHI, The
Spa, the first spa of its kind in India, where a skilled therapist
helps to soothe your tired muscles in luxury and privacy. After,
you enjoy a soak in the Jacuzzi before heading upstairs to get
ready for dinner.

In the evening, you look forward to meeting friends for a lively

dinner. With an array of restaurants at the hotel, you are
certainly spoiled for choice. But for now, you choose the hotel’s
signature restaurant Shang Palace, where a team of talented
chefs serves the most authentic and delicious Cantonese and
Schwann specialties in town. At another time, you may choose
to relax at the outdoor deck of Ssaffron, our Indian fine dining
restaurant. Here, you can take in the view from the 18th floor
while sumptuous Indian kebabs are served to you from the live
tandoor station. Later, you will enjoy innovative cocktails at the
chic and glamorous Hype, our sky-high bar. Of course, there is
still more to explore, because you have only visited three of the
eight spectacular dining outlets at the hotel.

FOOD PRODUCTION
kitchen  is an  important  operating  department  and  one of a
major revenue  producing  sectors in  a  hotel.
Kitchen earns revenue through the food & beverage outlets.
A hotel normally maintains more than one kitchen , depending 
upon the  size  of the  hotel  i.e. number of  restaurants 
and number  of  rooms present.
One of the main necessities of a guest in any hotel is Food &
Beverage.
Food and beverage production may be defined as that phase of
food flow where chef /cooks and converts raw food material
into a complete dish which is served to the guest.
It is one of the major revenue earning departments of the
hotel. Food is considered to be one of the basic necessities of
human being from Stone Age man to present day human being.
Different cuisines can be traced back to the place of origin by
their distinct taste, flavors and style of cooking. Traditional style
of cooking has been involved practiced improved and handed
over generation to be served and preserved. As food accounts
for a major part of the hotel’s sales as it provides the customer
with the desired food. A hotel caters to in-house, non-resident
guests, banquets, coffee shops and specialty restaurants.
The Importance of Local Food Production. Most food is
produced hundreds, sometimes thousands of miles from where
it is consumed requiring significant energy consumption for
handling, transportation and storage and resulting in
significant food waste from spoilage during its journey. Chef
Jobs are definitely one of the most Creative Hotel jobs which
justifies their best-paid hospitality jobs tag.
‘Chef’ is a French word which means the Boss or the leader.
That in itself makes it one of the best jobs in the hospitality
industry.
Chefs in the hospitality industry are earning up to $124,800.
Chefs are not only responsible for preparing food. In fact, their
job is much more sophisticated than that.
They are also responsible for creating unique menus and
innovative food ideas.
Methods of Food Production
 Chopping or slicing of vegetables.
 Curing food.
 Grinding and marinating.

 Emulsification.
 Food fermentation.

 Fermenting beer at brewing industries.

 Boiling, broiling, frying, grilling, steaming and mixing.
  Pasteurization.

 Fruit juice processing.

 Removing the outer layers either by peeling and skinning.

 Gasification of soft drinks.

 Preserving and packaging of food products by vacuum
packs.
They are also in charge of making sure that the ingredients that
they receive are fresh and free of any health hazards. They also
have to manage the kitchen and make sure that orders are
being served on time.
It is not an easy job at all but is highly paid. Therefore, it is
definitely an extremely satisfactory job as far as money is
concerned.
Moreover, Chefs get paid even higher on Cruises. Salaries are
high in particular for Executive Chefs and Pastry Chefs.
So, you know that becoming a good chef will get you high
rewards.

The hospitality industry is a part of the service industry that

includes lodging, amusement parks, tourism, transportation
etc. A hospitality unit like restaurants, bars, hotels etc., consists
of many sections of cooking, cleaning, managing, etc.
Education plays a critical role in this profession. Food
production is not just cooking and serving. Apart from this, they
have to invent, assume, build and manage people.

It is growing very fast and there are many opportunities in the

hospitality industry. Food and beverages industry is one of the
major contributing sectors under the hospitality industry.
There are many sources of ready-made food like hotels,
caterings, event organizations etc. To know more about these,
it is essential to know how food is processed in the kitchen.

BAKERY AND CONFECTIONERY

One of the busiest departments in a hotel is
the bakery and pastry department. This department is
responsible for making all bread products, pastry products, cakes
and biscuits and any deserts used in the hotel. The bakery and
pastry department, or more commonly known as the
Patisserie, commissions could range from making a small dish
of Petit Fours for a room service order, to a large multi-tiered
wedding cake for a buffet style dessert serving.
During the opening times of the hotel's restaurant the Patisserie's
roles and responsibilities will tend to focus on the preparation of
the customer's deserts (also known as sweets
and puddings depending on location and culture). There is a
very large assortment of deserts that a restaurant can serve to
their customers, but to make categorizing deserts easier you can
think of them as hot or cold.
Hot deserts are the cereal based pudding, such as rice pudding,
and pastry based sweets such as fruit pies. All of these puddings
can also be served cold as in the case of Arroz con leche; a rice
dish from Spain.
Hot deserts tend to appear on restaurant menus in the winter
months, partly because the customers want a hot desert to keep
them warm, but also because a lot of these deserts are based
around fruit which is in season in the later part of the year.
Apple pie is a particular favorites in Great Britain in the autumn
months when apples are in abundance.
There is a very large range of pastry based dishes that can be
found on menus. The type of dish will depend on what type of
pastry it is made from, e.g. the structure and appearance of a
dish made from short pastry will be complexly different from a
dish made from choux pastry. Short pastries are used to make
flans, pies and tarts and then will have various filling added. The
fillings will vary greatly, but will mainly depend on locality of
the restaurant. A Bake well tart is a traditional English dish
made from short pastry and a frangipani filling, while a Crostata
di Frutta originates from Italy, also uses a short pastry, and is
made of custard and fruit. Puff pastry is used to make deserts
such as vol-au-vents, cream horns and cream puffs, Eccles cakes
(traditionally from England) and certain types of pies. Puff
pastry deserts can be made in miniature and served as a
collection of Petit-Fours. Choux pastry is probably one of the
most popular pastries around the world. Eclairs, cream buns,
profiteroles, and fritters are just some of the deserts made from
choux pastry. One of the most dramatic deserts made from
choux pastry is Gateau Vesuvius. This gateau is made from
many layers of profiteroles, fixed together with a cream mixture
and shaped to resemble a volcano. An alcohol is placed at the
top of the desert and set alight so when the gateau is carried to
the customer's table it resembled an erupting volcano; especially
effective if the restaurants lights are turned off or dimmed.
Cold deserts tend to fall in to the ices, including ice cream,
sorbets and mousses, and sponge based dishes, such as gateaux
and sponge pudding. Rather like the pastry pies these types of
dishes will greatly vary depending on what part of the world the
restaurant is situated in. Eve’s pudding is a traditionally British
desert made from Victoria sponge and apples and Gateau
Basque is a traditional caked based desert from France. Ice
based dishes can also be numerous having such a large range
from country to country. Over the last few years a desert made
from a mixture of meringue, ice cream, cream and fruit called a
Mess has become very popular, particularly in England with the
most famous example being Eton Mess. All deserts are nearly
always served with a cream, custard or a sauce. Therefore a
pastry chef must be very highly skilled in not only sauce making
but also using a piping bag as this is the main method used to
add creams, custards and sauces to a desert quickly and
precisely.
Some of captured creations from Patisserie of
Shangri-La bangaluru