ISG FACILITIES MANAGEMENT

(HEALTH, SAFETY & ENVIRONMENT)

Document Name BUILDING FACILITIES EMERGENCY ACTION PROCEDURE
Document No. ISG-FM-HSE-WR-OP-001 REV: 01
Issue Date 8 October 2020 Page 1 of 8

1. PURPOSE
This document is made to ensure the safe and effective approached towards immediate
response of building facilities emergencies as well on how to execute the task in accordance
to the ISG’s Standard Operating Procedures.

2. SCOPE
This document is applicable throughout INITIAL SAUDI GROUP FM Buildings, Scope of Work
and Services.

3. ABBREVIATIONS
3.1. ISG INITIAL SAUDI GROUP
3.2. FM FACILITIES MANAGEMENT
3.3. SOW SCOPE OF WORK
3.4. RAMS RISK ASSESSMENT & METHOD STATEMENT
3.5. PTW PERMIT TO WORK
3.6. FEAP FIRE EMERGENCY ACTION PROCEDURE

4. REFERENCE DOCUMENTS
4.1. QHSE MANUAL (ISG/QHSE-DM/QHSE/ISSUE-01/REV-00)
4.2. ISG OCCUPATIONAL HEALTH AND SAFETY BOOKLET (ISG/QHSE/OHSHB/ISSUE-01/REV.00)
4.3. ISG FIRE MANAGEMENT AND FIRE PREVENTION PLAN (ISF-FM-HSE-WR-PLN-001)
4.4. LOTO LOCKOUT-TAGOUT PROCEDURE (ISG-FM-HSE-WR-002)
4.5. GENERAL SAFETY RULES & GUIDELINES (ISG-FM-HSE-WR-OP-018)

5. DEFINITIONS
FEAP Procedure is strategy that will help ISG FM personnel on how to act in case of an
emergency in building premises under ISG FM scope of area and responsibilities.
FEAP procedure identifies the procedures to be taken as well the equipment or materials needed
for the rectification and or mitigation of emergency situation.

6. RESPONSIBILITIES
6.1. OPERATION /MAINTENANCE MANAGERS
6.1.1. Manages, supervises and coordinates to other maintenance group i.e. elevator
maintenance group, utility maintenance.
6.1.2. Ensures adherence to safety policies, procedures and work standards.
6.1.3. Administration of the Preventive Maintenance system.
6.1.4. Verifying completion of maintenance items.
6.1.5. Recommended improvements & changes to the system to prevent maintenance
emergencies.
6.1.6. Performing quality checks/inspection periodically on completed items.
 ISG FACILITIES MANAGEMENT
(HEALTH, SAFETY & ENVIRONMENT)
Document Name BUILDING FACILITIES EMERGENCY ACTION PROCEDURE
Document No. ISG-FM-HSE-WR-OP-001 REV: 01
Issue Date 8 October 2020 Page 2 of 8

6.2. SUPERVISORS
6.2.1. Supervision of staff under his supervision.
6.2.2. Monitor execution of procedures & tasks as per required standard.
6.2.3. Guide newly appointed staff about work procedures.
6.2.4. Monitoring & supervision of laid down procedures.
6.2.5. Ensure the tasks being carried out as per standard procedures.
6.2.6. Understands & works to R.A and M.S. as required.
6.2.7. Checking of equipment as prescribed in respective Equipment Maintenance
Checklists.
6.2.8. Maintenance Manager of any anomalies observed during normal operations.

6.3. TECHNICIANS (HVAC, ELECTRICAL, PLUMBING, PAINTING)

6.3.1. Physical verification of asset conditions.
6.3.2. Report any unusual operations of the asset to Maintenance Supervisor.
6.3.3. Test asset’s functions if applicable and to repair the damage.
6.3.4. Understand & work according to Risk Assessments and Method Statements.
6.3.5. Follow necessary safety procedures involving such task

7. PROCEDURES
7.1. ELEVATOR EMERGENCIES
7.1.1. ELEVATOR ENTRAPMENT RESCUE PROCEDURE
7.1.1.1. Immediately inform the necessary personnel or authority.
7.1.1.2. Assess the risk associated with the emergency condition.
7.1.1.3. Ensure appropriate PPE’s are in place before commencing such task.
7.1.1.4. Use right tools for the task.
7.1.1.5. Ensure the area is safe to work with before attempting to perform the
rescue procedure.

7.1.1.6. Steps for actual rescue procedure:

Step 1 Proceed to elevator control panel and isolate power source.

(ensure that the person executing the isolation procedure is
competent)
Step 2 Other rescue team must go to the elevator manual control
room and wait for further instruction. (should be at least 2
person)
Step 3 Partially open the elevator door and check if the elevator car
needs further adjustment if necessary for releasing the trapped
person, as well for the fresh air to flow inside.
Step 4 Talk to the trapped person and ask them their condition and
keep them calm while the rescue procedure is being perform.
 ISG FACILITIES MANAGEMENT
(HEALTH, SAFETY & ENVIRONMENT)
Document Name BUILDING FACILITIES EMERGENCY ACTION PROCEDURE
Document No. ISG-FM-HSE-WR-OP-001 REV: 01
Issue Date 8 October 2020 Page 3 of 8

Step 5 Coordinate to the person who’s on the elevator manual control

and give necessary instruction. e.g. pull up or bring down
elevator car to be able to get off the trapped person.
Step 6 Upon necessary action is taken immediately take the trapped
person out from the elevator car.

7.1.1.7. Provide necessary warning signage. Use safety barricade if necessary.

7.1.1.8. If the passenger cannot be released for a period of 30 minutes.
The FIRE BRIGADE (Fire Authorities) DIAL/CALL 911 is to be called.
7.1.1.9. Submit incident report to Client & HSE dept.

7.1.2. ELEVATOR MALFUNCTION

7.1.2.1. Inform the responsible personnel or authority.
7.1.2.2. Check the elevator if there are person trapped inside, If YES follow 7.1.1.
ELEVATOR ENTRAPMENT RESCUE PROCEDURE. If NO proceed to the below
procedure.
7.1.2.3. Ensure that the elevator’s power supply have been isolated.
7.1.2.4. Implement Safe Work Procedure i.e. Permit to Work, and LOTO Procedure.
7.1.2.5. Provide necessary warning signage and notices to prevent access from
others.
7.1.2.6. Coordinate to building maintenance to provide alternate access for the
people.
7.1.2.7. Immediately inform responsible maintenance provider to rectify defective
elevator.
7.1.2.8. Provide incident report and submit to Client & HSE dept.

7.2. DAMAGE TO PIPELINE EMERGENCIES

7.2.1. PIPELINE LEAKS
7.2.1.1. Inform the necessary personnel or authority.
7.2.1.2. Assess risk associated with the incident.
7.2.1.3. Shut down the water supply to rectify the issue. (obtain permit from building
management before shutting down water supply)
7.2.1.4. Follow define SOW (safety procedures),
7.2.1.5. Ensure provision of proper PPE’s, warning signage. Safety barricade (if
necessary)
7.2.1.6. Provide necessary tools, equipment & resources for the task.
7.2.1.7. Provide adequate supervision during rectification.
7.2.1.8. Inform building management upon completion of the task.
7.2.1.9. Submit report to Client & HSE dept.
 ISG FACILITIES MANAGEMENT
(HEALTH, SAFETY & ENVIRONMENT)
Document Name BUILDING FACILITIES EMERGENCY ACTION PROCEDURE
Document No. ISG-FM-HSE-WR-OP-001 REV: 01
Issue Date 8 October 2020 Page 4 of 8

7.2.2. FLOODING
7.2.2.1. Inform the necessary personnel or authority.
7.2.2.2. Assess risk associated with the incident.
7.2.2.3. Shut down the water supply to rectify the issue. (obtain permit to building
management before shutting down water supply)
7.2.2.4. Immediately remove flood water in the area
7.2.2.5. Ensure provision of proper PPE’s, warning signage. Safety barricade (if
necessary)
7.2.2.6. Provide necessary tools, equipment & resources for the task.
7.2.2.7. Provide adequate supervision during rectification.
7.2.2.8. Inform building management upon completion of the task.
7.2.2.9. Submit report to Client & HSE Dept.

7.3. ELECTRICAL EMERGENCIES

7.3.1. POWER OUTAGE
7.3.1.1. Assess the risk associated with the activity.
7.3.1.2. Inform the building management for necessary action if shutting
down power supply is required (if necessary)
7.3.1.3. If the activity is High Risk, obtain a Permit to Work.
7.3.1.4. Ensure appropriate PPE’s are in place and being used.
7.3.1.5. Use right tools for the specific job.
7.3.1.6. Follow the define SOW & Procedures
7.3.1.7. Submit the Service Report.

NOTE: if the emergency case is out of ISG scope immediately coordinate to

building maintenance personnel and inform the responsible maintenance
group or company or Call 911 if there is a major concern.

7.3.2. BURNT SMELL (ASSOCIATED WITH ELECTRICAL SHORT CIRCUITS)

7.3.2.1. Assess the risk associated with the activity.
7.3.2.2. Inform the building management for necessary action if shutting
down power supply is required (if necessary)
7.3.2.3. If the activity is High Risk, obtain a Permit To Work.
7.3.2.4. Ensure appropriate PPE’s are in place and being used.
7.3.2.5. Use right tools for the specific work.
7.3.2.6. Follow the define SOW & Procedures
7.3.2.7. Submit the report to Client & HSE Dept.
 ISG FACILITIES MANAGEMENT
(HEALTH, SAFETY & ENVIRONMENT)
Document Name BUILDING FACILITIES EMERGENCY ACTION PROCEDURE
Document No. ISG-FM-HSE-WR-OP-001 REV: 01
Issue Date 8 October 2020 Page 5 of 8

7.4. SEVERE WEATHER EMERGENCIES

7.4.1. STORM (RAIN)

If rain is approaching:

7.4.1.1. Inform all personnel and all that might be affected by the rain storm.
7.4.1.2. Secure all equipment and materials that may be damaged by rain water.
7.4.1.3. Ensure that all outdoor electrical equipment must be covered with
necessary covering.
7.4.1.4. Suspend all activities involving outdoor works/task.
7.4.1.5. Prepare emergency kits.

7.4.2. SANDSTORM

7.4.2.1. Inform all personnel and all that might be affected by the sandstorm.
7.4.2.2. Secure all equipment and materials that may be damaged by fine dust.
7.4.2.3. Ensure that all outdoor electrical equipment must be covered with
necessary covering.
7.4.2.4. Pause all activities involving work outdoor.
7.4.2.5. Advised all workers and personnel to stay inside premises until the
sandstorm has stopped.
7.4.2.6. Provide necessary protective equipment to the workers such as dust mask,
goggles.
7.4.2.7. Prepare emergency kits.

7.5. FIRE EMERGENCIES

7.5.1. FIRE INCIDENT

6.1.1.1. LARGE FIRE
 Pull the fire alarm and call for help.
o Call 911
o Call Emergency Response Personnel/ Authority
 Alert people in the area to begin evacuation. Assist those with
disabilities.
 Close doors to confine the fire.
 Go to your designated assembly area, away and upwind from the
building.
 Have people who know about the nature and location of the fire
assist emergency personnel when they arrive.
 ISG FACILITIES MANAGEMENT
(HEALTH, SAFETY & ENVIRONMENT)
Document Name BUILDING FACILITIES EMERGENCY ACTION PROCEDURE
Document No. ISG-FM-HSE-WR-OP-001 REV: 01
Issue Date 8 October 2020 Page 6 of 8

6.1.1.2. SMALL FIRE (INCIPIENT)

 Pull the fire alarm and call for help.
o Call Emergency Response Personnel/Authority
 Alert people in the area to begin evacuation. Assist those with
disabilities.
 If you know how to use a fire extinguisher and have a clear exit
path behind you, bring the extinguisher within 6 feet of the fire.
 Use the P-A-S-S procedure to operate the extinguisher:

Pull the pin in the Aim the nozzle at Squeeze (or Sweep from side
extinguisher's the base of the press) the to side at the
handle. fire. handles together. base of the fire
until it is out.
Note: Only extinguish a fire if you are trained to do so

6.1.1.3. FIRE ALARM MALFUNCTION (UNINTENDED ALARM)

6.1.1.3.1. Immediately inform the responsible maintenance group or company

that manage the maintenance of the fire alarm system to rectify the
issue.
6.1.1.3.2. Make necessary report and submit the report to Client & HSE Dept.
 ISG FACILITIES MANAGEMENT
(HEALTH, SAFETY & ENVIRONMENT)
Document Name BUILDING FACILITIES EMERGENCY ACTION PROCEDURE
Document No. ISG-FM-HSE-WR-OP-001 REV: 01
Issue Date 8 October 2020 Page 7 of 8

7. PROCESS FLOW CHART

PROCESS FLOW ACTIVITY DOCUMENTS & RECORDS

BUILDING BUILDING MANAGEMENT WILL INFORM THE RESPONSIBLE

EMERGENCY MANAGEMENT COMPANY FOR THE RECTIFICATION OF IDENTIFIED EMERGENCY
ISSUES

UNDER
MAINTENANCE AND REPAIR FROM ANY EMERGENCY WHICH IS
ISG NOT UNDER ISG SCOPE WILL BE RECTIFIED BY THE RESPONSIBLE
SCOPE? GROUP OR COMPANY

AS PER INSTRUCTION FROM MAINTENANCE MANAGER;

ASSIGN TASK TO
RESPONSIBLE EXTERNAL SUPERVISOR WILL ASSEMBLE A TEAM OF COMPETENT STAFF
STAFF
MAINTENANCE GROUP AND ASSIGN JOB RESPONSIBILITIES TO THEM.

EXECUTION OF TASK

-DEPENDING ON NATURE OF JOB, SUPERVISOR WILL

PREPARE REQUIRED REQUISITION NECESSARY MATERIALS, EQUIPMENT & RESOURCES
MATERIALS, TO EFFECTIVELY & EFFICIENTLY CARRY OUT THE WORK. -PERMIT TO WORK
PERMIT TO WORK FORM
EQUIPMENT &
RESOURCES -IFM-OP-002-LOTO

HIGH RISK ACTIVITIES WILL BE SUBJECT FOR OBTAINING PERMIT

HIGH RISK YES TO WORK INVLOVING- HOT WORKS, CONFINE SPACE ENTRY,
TASK?
EXCAVATION, WORK AT HEIGHTS & HIGH VOLTAGE ELECTRICAL
ACTIVITIES

NO

SUPERVISOR WILL CARRY OUT WORK AS DETAILED IN SCOPE OF WORK. HE WILL ALSO ABIDE BY
THE GUIDE LINES AS MENTIONED IN OCCUPATIONAL HEALTH & SAFETY HANDBOOK AND -OH&S HANDBOOK
OPERATIONAL PROCEDURES RELATED TO SAFETY I.E. OP 430, OP 431, OP 721 & OP 610; TO -OPERATIONAL
EXECUTE TASK
ENSURE SAFE WORK PRACTICES ARE FOLLOWED AND RISK OF WORK RELATED MISHAPS ARE PROCEDURES
REDUCED.WORK PERFORMED, MATERIALS USED AND ANY COMMENTS RELATED TO THE TASK
MUST BE RECORDED.

SUPERVISOR WILL CONDUCT A THOROUGH CHECKING OF THE WORK CARRIED OUT TO ENSURE
CHECK AND REVIEW ALL TASKS HAVE BEEN COMPLETED. WORK COMPLETION
COMPLETED WORK REPORT

PROJECT MANAGER WILL REVIEW THE REPORTS SUBMITTED BY THE SUPERVISOR THAT
CONTRACT
PROJECT MANAGER CARRIED OUT THE PPM TASK TO IDENTIFY ANY NON-CONFORMATIES FROM CONTRACT TERMS
PERFORMANCE REPORT
REVIEW AND CONDITION
(MONTHLY REPORT)

DONE
 ISG FACILITIES MANAGEMENT
(HEALTH, SAFETY & ENVIRONMENT)
Document Name BUILDING FACILITIES EMERGENCY ACTION PROCEDURE
Document No. ISG-FM-HSE-WR-OP-001 REV: 01
Issue Date 8 October 2020 Page 8 of 8

PREPARED BY: REVIEWED BY: APPROVED & AUTHORIZED BY:

JULIO GREGORIO AHMED AL-MALKI MOHAMMED MOUSA

QHSE OFFICER HSE MANAGER COO