Professional Documents
Culture Documents
JI
NKA UNIVERSITY
DEPARTEMENT OF MANAGEMENT
ADIVISORE:-
JINKA, ETHIOPIA
i
JUNE 2021
Abstract
The study is focus on the assessment of employee’s motivation practice in case of Berhan
Bank in Jinka branch. The relevant data for this study collected from primary and secondary
sources. The primary data would be collected through questionnaire and interview and
secondary data would be collected through reading different text books and written
material about the organization. The researchers used census method to collected data
because the numbers of employee are few (21). It would be Analyzed and presented by
using percentage and tabulation. The researchers would be collected primary data by
distributing both open and close ended question to the respondents. Finally researchers
‘recommend in order to adjusting the problem by better motivational practice
አቡነ ዘበሰማያት.......
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ለሥሉስ ይደሉ ክብር ወስብሐት ወእዘዝ እስከ ለዓለም
ለከ ይደሉ ኃይል ወለከ ይደሉ አኰቴት ኦ እግዚእየ ኢየሱስ ክርስቶስ ለዓለም ዓለም።
ኪርያ ላይሶን ኪርያ ላይሶን ኪርያ ላይሶን ኪርያ ላይሶን ኪርያ ላይሶን 5 ጊዜ በቀኝ 5 ጊዜ በግራ ብለው
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ቀጥለው ግራና ቀኙን እያስተዛዘሉ ማለት
ACRONYEM
BA: Bachelor of Art
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v
Contents
Abstract..............................................................................................................................ii
ACRONYEM........................................................................................................................iii
CHAPTER-ONE....................................................................................................................1
1. INTRODUCTION.............................................................................................................1
1.1. Back ground of the study............................................................................................1
1.2 Back ground of the study.............................................................................................1
1.3 Statement of problem..................................................................................................2
1.4 Research Questions......................................................................................................3
1.5 objective of study.......................................................................................................3
1 .6 Significance of the study.............................................................................................3
1.7. Scope of the study.......................................................................................................4
1.8. Limitation of the study................................................................................................4
1.9. organization of the paper...........................................................................................4
CHAPTER-TWO...................................................................................................................5
2. RELATED LITERATURE REVIEW.......................................................................................5
2.1. Definition of Motivation..............................................................................................5
2.2. Types of motivation.....................................................................................................5
2.3 How to motivate employees......................................................................................5
2.4 Challenges of motivation............................................................................................6
2.5 Importance of motivation..........................................................................................6
2.6 Source of motivation....................................................................................................6
2.7 Theories of motivation.................................................................................................7
2.8 Consequence of job dissatisfaction Job dissatisfaction..........................................10
2.9 Employees motivation techniques...........................................................................10
2.10. Empirical Evidence and conceptual framework......................................................11
CHAPTER-THREE...............................................................................................................13
3. RESEARCH METHODOLOGY........................................................................................13
3.1 Study Area................................................................................................................13
3.2 Research design........................................................................................................13
3.3 Population of the study and sampling techniques...................................................13
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3.4. Source and methods of data collection....................................................................13
3.5. Methods of data analysis..........................................................................................13
3.6. Ethical Consideration and validity.............................................................................13
4. BUDGET AND WORK PLAN............................................................................................14
4.1. Work Plan..................................................................................................................14
4.2. Budget Break Down...................................................................................................15
Reference.........................................................................................................................16
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CHAPTER-ONE
1. INTRODUCTION
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impact on organizational effectiveness or keeping it at manageable level (Philips, 2007). A
motivated employee has his/her goals aligned with those of the organization and directs
his/her efforts in that direction (Kalimullah, 2010).
This the stated problem is in the nearest year and before that are the performances is
evaluated by the organization. So the importance is to see the problem and how to solve
the problem in order to achieve the organization objectives. Accordingly the need to know
the motivational practice is not only today`s major issue for Berhan Bank In Jinka branch,
but also the main concern agenda in any other organizations. Many researchers such as,
(John Jurgle (2005), Boamah Richard (2014), Lemessa Duffera(2012), Mahlet (2012) ,Abinet
(2015) and Tamene (2015), conducted their study on the assessment of employees
motivation by focusing on ethiotelecom, public health organization, municipal. Due to this
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gap the researchers would be conduct their study on the assessment of employees
motivation practice in private bank, specifically on Berhan Bank share Company Jinka
branch, and also all the above researchers were used different types of sampling techniques
based on their available data but, the current researcher would be used census method.
There is also a time gap and technological change regarding to motivation practice. But the
problem is not solved still now, so to find the solution for the above problems, the
researcher interested to conduct the selected title to solve the problem related with the
practice of motivation in order to achieve the goal of the organization.
The general objective of the study will be to assess the employee motivation practice in
Berhan Bank in Jinka Branch
The study will be creating the organization to know their strength and weakness and then to
follow the way to motivate and increase their productivity in easy way.
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The study will be creating awareness to minimize the problem related to employee
motivation in the organization.
The study will creating the organization get feedback from its employees.
The study will be important for other researchers in the future in such area as a reference.
It helps to gain the partial fulfillment of BA degree in management.
The study can help the researcher to develop his experience or knowledge.
The scope of the study will be limited to geographically, conceptually and capacity of the
researcher knowledge. The study will be conceptually focused on the assessment of
employee’s motivation practice at Berhan Bank in Jinka Branch. The study not cover large
areas because of different constraint limiting it and the study will geographically limited in
jinka town. The study wil be conducted in 2013 E.C
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CHAPTER-TWO
Extrinsic motivation is tangible and visible to other. They are distributes by other people. In
the workplace, extrinsic motivators include pay, benefit, and promotion. Extrinsic
motivation is necessary to attract people in to the organization and to keep them on the job.
They are also often used to inspire workers to achieve at higher levels or to reach new goals,
as additional payoff is contingent on improved performance. Those do not however, explain
every motivate effort made by an individual employee.
Intrinsic motivation is internal generated. In other words, they are motivators that the
person associated with the task or job it. Intrinsic reward include feeling of responsibility,
achievement, accomplishment, that something will learned from an experience feeling of
being challenge or competitive, or that something will an engaging task or goal (Lutherans,
2005).
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2.3 How to motivate employees
The successful managers have to know how to motivate their employee. Even though
everyone is motivate by different needs. Most people tell that two of important issues they
look for the company are mutual respect and personal involvement. Employees are be
aware of moral level of your organization, involve in decision making. Outline job
responsibilities (Rolleston, 2001).
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delegation of authority and responsibility to subordinates participation in decision making.
Negative motivation is based up on use of forces, Power and treats. The fear of punishment
or unfavorable consequence affects the behavior change extrinsic motivation. Is induced by
external factors which are primarily financial in nature, intrinsic motivation its stems from
feeling achievement and accomplishment and is concerned with state of self-actualization in
which the satisfaction of accomplishment some things worthwhile motivate the employee.
It’s self-generated and independent of financial reward like recognition, responsibility
esteem needs. (www. Leadership- centeral.com/types-of).
Is a hierarchy need theory which is popular theories of motivation and its man is not always
satisfied with on hand. He is always in need of some things which he does not have. Human
needs are unlimited, that is if one need is satisfied the other needs will be activate and the
process continuous in definitely. The physiological needs, involves a need for basic things
like food, water, shelter, sex, and other bodily needs. Safety needs are activities. Safety
needs include protection from physical, economic disaster and emotional harm. Social need
is need for affection, belongingness, acceptance, and friendship. Esteem need include self-
respect, autonomy, and achievement. Self-actualization drives to become what we are
capable of becoming incoming growth achieving our potential and self-fulfillment (Judge,
2013).
McGregor’s (1960) Theory X and Y models categorize employees as belonging to one of two
groups based on two sets of assumptions. Theory X assumptions take a negative perspective
of people: people can have “an inherent dislike for work and avoid it if possible; because of
this, they must be coerced, controlled directed and threatened with punishment to make
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them work .they prefer to be directed, avoid responsibility, have little ambition, and want
security”(said et al. 2012,p.138) .Theory of Y assumptions take the opposite view: the
mental and physical inputs expended at the workplace are equated and par with those rest
or pay. External factor or any threats from outside may not be the sole influence for
exerting effort. Workers or people can exercise caution and discipline to have objectives
achieved, but the hunger in their to commit to objectives is dependent on how big are the
rewards as assigned to that kind of achievement. Under normal circumstances, people can
adapt to seek responsibility and not only accept it (said et al, 2012, p.1357).
McClelland has proposed a theory of motivation that is closely associated with learning
concepts. He believes that many needs are acquired from the culture. Three of these
learned needs are the need for achievement, the need for affiliation, and the need for
power. Achievement motivation is drive some people have to overcome challenges and
obstacle in the pursuit of goal. And individual with drive wish to develop and grow up the
leader of success
Characteristics of achievement oriented. Employees are work harder when they perceives
that they will receive personal credit for their efforts when there is only moderate risk of
failure and when they receive specific feedback about past performance. Affiliation
motivation is drive to related people on social basic. Affiliation oriented people work better
when they are complimented for their favorable attitudes and cooperation. They receive
inner satisfaction from being with friends and they want the job freedom to develop those
relation. Need for power are one of the power motivation is drive to influence people and
change situation. Power motivated people with to create an impact on their organization
and willing to taking risks to do so once this power is obtained it may be uses their
constructively or destructively( Buchanan and Huczynski, 2004).
in 1959 Herzberg, Mainer and Snyder man processed a research concerning motivation to
work. They chose similar companies situated in Pittsburgh Industry area. They interviewed
approximately 200 engineers and accountants working for those companies. The theory
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developed from this research concerns hygiene factors, which are necessary for the
employee to experience but do not motivate them to work. The explanation for hygiene
factors could be a person’s relationship with the environment in which one operates.
Herzberg argues that intrinsic job factors are motivating, whereas extrinsic factors only
placate employees. In this theory, there are two group factors. The first one is motivating
factors or satisfaction and the second one is hygiene factors or dissatisfaction. According to
Herzberg, the workers get motivated when they are responsible for their work. People are
satisfied at their work by factors related to content of that work. Those factors are called
intrinsic motivators and contain achievement, recognition, interesting work, responsibility,
advancement and growth. Factors that make people unhappy with their work are called
dissatisfies, or hygiene factors. Herzberg found following dissatisfies, company policy,
supervision, working conditions, interpersonal relationships, salary, status, security. What
makes them different from motivators is the fact that they are not related to the content of
the work but to the context of the job (Herzberg, 1974). He also proposed that managers
can give their employees more authority to their job and offer them direct and individual
feedback in order to motivate and help employees to connect to their work (Wirralmet,
2007). Furthermore, Herzberg also recommended that the job should have sufficient
challenges to
Utilize the full ability of the employee. If the job is not sufficiently challenging enough and
not used for an employee’s full abilities, the company should replace the employee with the
one who has a lower level of skill to do the job (Shah and Shah, 2007). Figure 2.1 Herzberg’s
Motivator-Hygiene Theory
Hygiene
HH Factor Motivator Factor
Pay Job Dissatisfaction Job Satisfaction
Meaningful Work
Status Challenging Work
Security Recognition for Accomplishment
Working Condition Feeling of Achievement
Fringe Benefits Increased Responsibility
Policies and Admin Practice Opportunities for Growth
Interpersonal Relationships
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2.7.6 Goal setting Theory
In the late 1960s, Edwin Locke proposed that intention to work toward a goal is a major
source of motivation. That is goals tell an employee what needs to be done and how much
effort will need to be expended. The evidence strongly supports the value of goals. More to
the point we can say that specific goals increase performance, that difficult goals, when
accepted, result in higher performance than do easy goals, and that feedback leads to
higher performance than does no feedback. People do better when they get feedback on
how well they are progressing toward their goals, because feedback helps to identify
discrepancies between what they have done and what they want to do that is feedback acts
to guide behavior. But all feedback is not equally potent. Self-generated feedback with
which employees are able to monitor their own progress has been shown to be powerful
motivator than externally generated feedback. If employees can participate in setting of
own goals, will they try harder? The evidence is mixed. In some cases, participate set goals
yielded superior performance, in others, individuals performed best when assigned goals by
their boss. But a major advantage of participation may be that it increase acceptance of the
goals as a desirable one toward which to work. Goal setting theory assumes an individual is
committed to the goal and is determined not to lower or abandon it. In terms of behavior,
the individual believes he or she can achieve the goal and wants to achieve it. Goal
commitment is most likely to occur when goals are made public when the individual has an
internal locus of control, and when the goals are self-set rather than assigned. Goal setting
theory does not work equally well on all tasks. The evidence suggest goals seem to have a
more substantial effect on performance when tasks are simple rather than complex, well
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learned rather than novel and independent rather than independent. Finally setting specific,
difficult, individual goals may have different effects in different cultures (Stephen, 2013).
Job enrichment: the key to job design employee motivation. This approach aims enhance the
actual job building up the employee through motivational factors. Job enrichment is
performance pattern designed to provide opportunities for achievement advancement,
recognition, power, responsibilities and growth potential. Job enrichment increase the variety
of work content and raises level of knowledge provides more autonomy and responsibilities
and expands opportunities for personal growth (Robin, 2000).
Job rotation is the shifting of one employee from job to another. Employees feel bored when
there are made to do the same job constantly. Job rotation requires shifting employees from
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their existing jobs to another job relation becomes essential to retain the interest of the
employee on the job rotation motivations people from time to time. It helps in development
of a wider range of skill more flexibility adaptable and filling of vacancies (Kreitner, 2009).
Job enlargement: This technique was first used in the late 1940 in response to complaints
about tedious and overspecialized jobs. Job enlargement involves putting more variety into a
worker’s job by combining specialized tasks of comparable difficulty. Some call this
horizontally loading the job researchers recommend using job enlargement as part of a
broader approach that uses multiple motivational methods because it does not have a
significant and lasting positive effect on job performance by itself (Robin& judge)
John Jurgle (2005) conducted a research titled reward and recognition programs, the secret
to maintaining a high morale and motivated work force in Pompano Beach fire department
(Florida). The purpose of the research was to evaluate the current employee recognition
and reward problem and develop a program that will be valued by employees. The results
of the project indicated members of the department didn’t believe that the current
employee recognition/reward program was effective and did not offer any value.
Boamah Richard (2014) from Ghana conducted a study on the effect of motivation on
employees’ performance in education directorate examined the effect of motivation on
employees to identify factors that motivate employees; to determine the employees’
performance and to assess the effect of motivation on the employees’ performance in
Asunafo North Municipal Education Directorate. The study has revealed that promotion and
opportunity for advancement are the major motivation factors and the study has also
revealed that motivation level is low in the area of wages and salaries. It was recommended
that Ghana Education Service should consider as a matter of urgency, the need to make
upward adjustment in wages and salaries which will go a long way to reduce the high
incidence of labor turnover.
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Abinet (2015) conducted a study titled basement of motivational practice in the case of
Ethio-telecom. The main findings of this study indicated that there is motivational practice in
Ethio-Telecom even though it is not formal and appropriate. The results have shown that
respondents have felt unfair and injustice in the company’s motivational practices.
Tamene (2015) conducted a study with the title of “The Relationship between Reward
Practices and Motivation: (The Case of Co-Operative Bank of Oromia S.C). The study
examines the association between rewards and employee motivation in Cooperative Bank
of Oromia S.C. The results showed that promotion is much important factor for employee
motivation as compared to other variables factors like, working condition, work content and
benefits.
CHAPTER-THREE
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3. RESEARCH METHODOLOGY
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about taking allow individual to understand the implication of participants and reach a full
information. The researcher will be avoided the use of offensive, discriminatory or other
unacceptable language in the formulation of questioner
No Activities april may jun Julay agust Sept octo nov decm
e
1 Title selection X
2 Draft research X
proposal
3 Proposal first draft, X
writing and
submission
4 Compiling review x
literature
5 Proposal final writing x
and submission
6 Development of
questionnaire and
interview
7 Data collection
8 Data analysis
9 Report writing the
research paper
10 Submitting research
paper
11 Presentation
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Table 2.Budget List of the study
Reference
16
Fred Luthans. (2010), Organizational Behavior (12th edition)
Mc Graw-Hill Irwin Ivancevich. Konopask. Matteson. (2008), Organizational
Behavior (8th edition)
KinickiKreitner. (2009), Organizational Behavior (4th edition)
Kinicki. A & Williams. B. (2011) , Management a practical introduction (5th edition)
Mc Graw Hill companies
Mn Mishra. (2001), Organizational behavior philips,2007.
Robbins Judge Vera. (2013), Organizational behavior (15th edition)
Stephen . Robbins. (2001), Organizational Behavior (3rd edition). San Diego State
university.
Stephen P. Robbins (2000), Organizational behavior (9th edition).
Stephen P. Robbins. Timothy A. Judge (2013), Organizational Behavior (11th
edition). WWW. Leader-centeral com types -of.
Abinet A. (2015), Assessment of Motivational Practices: The case of Ethio-Telecom
Alderfer, C. P. (1972). Existence, relatedness and growth. New York: Free Press.
Boamah Richard (2014), the effect of motivation on employees’ performance in
education directorate Mahlet A.(2012), Reward and Employee Motivation –health
professional in government. Tamene (2015), the Relationship between Reward
Practices and Motivation: The Case of Co-Operative Bank of Oromia S.C
Lemessa Duffera (2012), compensation management practices: The case of
Commercial Bank of Ethiopia
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