CASE STUDY: SABENA TECHNICS WHITE PAPERS: IFS • DA AVIATION • ICF

MARCH-APRIL 2021 • V10.1

After the pandemic comes the recovery

Tools to help the return to service

Digital processes Tech-based inventory Leveraging value

at Sabena Technics management from IT systems
The project and the Addressing the spares challenge Understanding IT-enabled
values gained with the right tools processes

NEWS AND TECHNOLOGY UPDATES • MRO SOFTWARE DIRECTORY

Remote assistance
for Aviation MRO
Collaborate, diagnose and solve
maintenance issues with remote
technicians and experts in real-time.

IFS remote assistance: read about it

ifs.biz/remotemro

ifs.com
 AIRCRAFT IT MRO: WELCOME

COMMENT

Aircraft IT MRO: COVID has been a huge challenge;

post-COVID will be even more demanding of long-term change

AIRCRAFT IT MRO
Publisher/Editor
Ed Haskey
E-mail: ed.haskey@aircraftit.com
Telephone: +44 1273 454 235
Website: www.aircraftIT.com
Chief Operating Officer
Scott Leslie
E-mail: scott.leslie@aircraftit.com
Copy Editor/Contributor
John Hancock
E-mail: john@aircraftit.com
Magazine Production
Dean Cook
E-mail: deancook@magazineproduction.com
AircraftIT MRO is published bi-monthly and is an
affiliate of Aircraft Commerce and part of the
AviationNextGen Ltd group. The entire contents
within this publication © Copyright 2021
AviationNextGen Ltd an independent publication
and not affiliated with any of the IT vendors or
suppliers. Content may not be reproduced without
the strict written agreement of the publisher.
The views and opinions expressed in this
publication are the views of the authors and do not
necessarily reflect the views or policies of their
companies or of the publisher. The publisher does
not guarantee the source, originality, accuracy,
completeness or reliability of any statement,
information, data, finding, interpretation, advice,
opinion, or view presented.
W
ell, nobody’s going to forget the past
twelve months at any time soon; and
it’s not over yet, although signs on the
horizon are encouraging. But, perhaps,
the most encouraging thing is that airlines, operators
and MRO/M&E businesses are mostly still here and,
again mostly, planning for their post-COVID future.
There are, of course, significant costs that will have
to be recouped. Also, new work processes and
practices will need to be embedded into the sector.
Those new processes will not come cheap either in
themselves or in the accelerated manner of their
adoption driven by the pandemic. The additional
strain on businesses having to bring forward not just
plans but actual implementations will be significant.
Some cost solutions have been relatively simple
with airlines retiring older fleets and re-arranging
their remaining aircraft to better match the
anticipated reduced demand in the next few years.
This will save on fuel and maintenance costs and, of
course, newer aircraft will be able to support the
maintenance process with the huge quantities of
data that they generate. But none of that will be
possible without powerful software solutions to
handle the data, use it and support safe processes fit
for the post-COVID world. Fortunately, the sector has
access to an array of software developers and
vendors who can offer all of the capabilities needed
with a choice of several providers to choose from.
Refreshingly, many businesses have taken the
enforced conditions and future requirements as an
opportunity bring forward changes that might
otherwise have been scheduled two or three years
hence. In this, the development of remote, off-site
implementation and training methods will prove of
great value.
As always, Aircraft IT MRO offers a relevant set of
articles that will help readers to not only see what
developments are available but also how one MRO has
already started to implement them. The article, from
IFS, on returning aircraft to service addresses the
pressing questions now on the top of most agendas
plus some ideas on using the opportunity to future-
proof the business. We have an excellent article on
Inventory Technical Management from DA Aviation,
about using the latest available technologies such as
Artificial Intelligence (AI), Machine Learning (ML) and
Smart Automation. Allan Bachan’s article (the first of
three parts) on IT systems adoption considers what
capability might already be in the software currently in
your business and how to use an understanding of
where that fits into your current workflows to optimize
processes and future technology adoption. Finally, we
have an article in which readers will see how Sabena
Technics, a major independent MRO/M&E business,
has adopted the latest technology to better manage
an already complex operation in what are sure to be
demanding times.
All of this, with our regular round-up of news and
technology developments and the comprehensive
‘MRO Software Directory’. Aircraft IT MRO: how
technology will support the post-pandemic world of
work.
Ed Haskey

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 3

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 AIRCRAFT IT MRO: V10.1
CONTENTS
06 Latest News and Technology updates
Keeping up with what is happening in a complex and
evolving business world is a challenge. At Aircraft IT MRO or
here in the Aircraft IT MRO e-journal the latest developments
are sorted and ready to read.
30 WHITE PAPER: Smart ideas to improve
inventory management
Daniel Stromski, Managing Director, DA Aviation
New opportunities address Inventory Technical Management
with advanced technologies such as AI, ML and Smart
Automation: the tools and data to ensure the right part is at
the right place, in the right time and at the right price.
40 WHITE PAPER: The runway to recovery
Graham Grose, Vice President and Industry Director, IFS
While COVID has put huge pressures on commercial
aviation, now is the time to think about a return to service.
That, along with long-term changes resulting from the
pandemic, will require the adoption of tools that can future
proof the business.
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 5
44 WHITE PAPER IT systems adoption Part 1
Allan Bachan, VP, Managing Director, MRO Operations, ICF
Airlines and MROs have taken advantage of the COVID break
to analyze the performance of maintenance and engineering
processes. How can they capitalize on that and what models
can they use to optimize processes and technology
adoption? A series of three articles.
50 CASE STUDY: Realizing the gains from
digital processes at Sabena Technics
François Doré, Deputy Director General Strategy and
Innovation, Sabena Technics
In 2018, Sabena Technics launched a digitization program
specifically in Major Airframe activities. With the first A330
fully digital & paperless C-Check performed successfully,
here are the value creations, the obstacles, successes and
practical experiences from this project.
60 MRO Software directory
A detailed look at the world’s leading MRO IT systems.

INTERACTIVE Click here for full product details
AMOS.
AGAIN.
“ We are convinced that
AMOS is the perfect match
for DRF Luftrettung. The
fact that the very first
AMOS customer was also an
air rescue company - who
still relies on AMOS after
almost 30 years – reflects
the versatility of AMOS to
cater for the unique needs
of rotary wing as well as
fixed wing aircraft.”
says CEO Swiss
AviationSoftware Ltd
NEWS & TECHNOLOGY
Three new vendors join the
Aircraft IT MRO Vendor Panel
At Aircraft IT we pride ourselves in the fact that our copy is all from the people
best qualified to write and comment, users (airlines, operators and MROs) and
solution vendors. Our vendor partners are a very important part of what makes
the eJournal relevant and informative. So, it is with particular pleasure that we
welcome three new members to the Aircraft IT Vendor Panel.
Dallas, Texas based Jetraxx offers solutions including Asset Management and
MRO Management with capabilities in Engine Asset Management, Digital Lease
Return, Lease Return Project Management, Digital MRO and Document
Management/Repository. Jetraxx products offer, for both MROs and Engine
lessors, asset management solutions that simplify compliance, standardize data,
and streamline processes, with up-to-the-minute views into your entire portfolio
anytime, anywhere.
From Finland comes QOCO Systems with solutions including MROTools.io,
EngineData.io and OpsMetrics.io offering capabilities in Intelligent maintenance,
Data management and integrations, Lean operations, Process consulting and
SaaS (Software as a Service) solutions. QOCO solutions enable customers to
achieve more by doing less and to realise time-savings in labour-intensive tasks.
They also bring visibility to customers’ operations to support decision-making
based on real-time information.
DRF Luftrettung goes for AMOS, the
Our final addition to the Vendor Panel is KeepFlying whose platform will
world-class M&E software solution.
power Lessors, Financiers, Operators and Legal Representatives to collaborate
DRF Luftrettung, one of Europe’s major air
and simulate Asset Lifecycle Values and Risks. More of them in the next issue.
rescue companies providing rapid assistance
Welcoming the new vendors to the Panel, Scott Leslie, CEO of Aircraft IT
to emergency patients, joins the fast-
stated, “It is so encouraging that this MRO IT market continues to produce new
growing AMOS helicopter user-group.
and innovative developers and vendors with ever more inventive ideas for
AMOS complies with the special
making the complex processes of MRO, engineering and lease/asset
requirements of helicopter maintenance by
management more efficient, more predictive, better managed and safer all
providing dedicated functions only relevant
round. I am very pleased that we’ll be including these three new sources of
for helicopters, such as vibration monitoring,
expertise on the website and in the eJournals.”
engineering requirements, dynamic counter
options to optimise maintenance control
and performance, mission logic or in-depth
effectivity rule logic to track fleet uniformity KEEP UP WITH IT
or customer preference. DEVELOPMENTS
SWISS-AS.COM
SUBSCRIBE HERE FOR FREE…
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 6

OVERLAND installs AD
SOFTWARE — a success story
amidst the COVID crisis
Overland is a major domestic
operator in West Africa with a fleet of
ATRs and Beechcraft. In 2019 the
airline initiated the search for an
MRO/CAMO IT solution. Being the
leading solution in Africa and an ATR
expert, AD SOFTWARE quickly
emerged as the best option. By the
end of the year Overland had officially
selected AD SOFTWARE as was
announced in late November 2020.
In 20 years, OVERLAND AIRWAYS
has developed a reputation for
professionalism, safety and expertise
in the region under the leadership of
CEO and founder, Capt. Edward Boyo.
The search for an IT solution was
thorough and detailed, led by experts
across the whole organization. When
it was time to start the
implementation both parties had the
expertise required for a successful
launch: AD SOFTWARE is an ATR
expert (being the solution chosen by
the OEM to support their MRO and
CAMO services) and has a positive
track record in Africa.
The implementation plan was
made obsolete by the COVID crisis. In
fact, the borders closed while AD
SOFTWARE’s team was in Lagos.
Everything came to a halt overnight
and the team returned to Europe. The
project was at risk of being stopped
indefinitely, had AD SOFTWARE not
have a contingency plan ready.
NEWS & TECHNOLOGY
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In less than 48 hours AD
SOFTWARE turned into a ‘home- Efficiency, now
more than ever
office’ company, maintaining the
same productivity as before the crisis.
The implementation at Overland
resumed remotely and was
completed by the end of the summer.
According to Capt. Edward Boyo;
“AD SOFTWARE is the right choice for
OVERLAND, it is a sophisticated and
well supported solution that reflects
the quality and professionalism of our
organization. We anticipate increased
efficiency and higher aircraft
availability as a result of this
partnership.” AD SOFTWARE’s CEO,
Frederic Ulrich is also positive about
the project: “OVERLAND is a model of Times have changed.
organization, expertise and
professionalism. The work ethic of Getting the most out of what you have is more important than ever
OVERLAND management is second to before, and having sophisticated software in place is now essential.
none and we couldn’t be prouder to
support them.” Our ENVISION solution, provides you with the control, oversight,
AD SOFTWARE: AD SOFTWARE is and analysis needed to make timely, intelligent decisions that
a company based in France and major fully utilise your available resources.
supplier of MRO software solutions
for helicopter and fixed wing Visit our website to book a demonstration,
operators. In its 20 years of existence, and discover what ENVISION
it has steadily increased its user base can do for you.
to over 60 airlines by providing a
scalable and cost-efficient solution rusada.com/envision
that is adapted to the complex needs
of operators while remaining user-
friendly. WWW.RUSADA.COM
USA l UK l SWITZERLAND l UAE l INDIA l SINGAPORE l AUSTRALIA
Read the full story on Aircraft IT
Website
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 7
 NEWS & TECHNOLOGY

New Module — skybook Form Builder

2020 was a busy year for the team at
Bytron HQ. Despite a global pandemic,
the team has grown, their client list has
increased and most importantly, they
have released a series of
enhancements to skybook in order to
support clients during this very
challenging time.
As the year drew to a close the
pace of development was far from
slowing down though as the company
prepared, in early December 2021, to
launch their all new Form Builder
module, by far the most flexible
module in the skybook range to date.
Form Builder has been engineered
to help skybook operators respond to
the ever-evolving world of aviation by
giving them the ability to create their
own fully digital forms in house with
ease in a matter of minutes, without
the need for external assistance from
the Bytron Team. Thanks to its highly
intuitive user interface, users can set
the forms layout, add input boxes,
decide whereabouts in skybook the
form will be available to users and
even which additional skybook
functionality can be utilised, such as
using the tablets camera to snap a
picture for inclusion in the form. Once
ready for use, the forms can be fully
previewed before being enabled within
the selected skybook module — all of
which takes place without the need for
any input from the Bytron team. Most
importantly, the data captured can be
extracted from the forms and
exported post flight directly to other
departments or operations systems,
removing the need for onward
inputting and reducing the potential
for human error.
skybook Form Builder empowers
operators by giving them the chance
to add yet more value to existing
skybook modules, like the EFB for
example, by being able to create the

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AIRCRAFT IT MRO • MARCH-APRIL 2021 • 8

 NEWS & TECHNOLOGY

additional forms that will help to push
the digital first approach to all new
levels. The forms created could be as
simple as a leave request or as
complicated as Air Safety Reports,
Mandatory Occurrence Reports and
Dent and Buckle, it’s up to users what
information they want to gather.
Available for implementation early
in 2021, Form Builder is part of the
build-up to the eagerly anticipated
eTech Loglaunch which will help
operators to achieve full digital
transformation by closing the loop
post flight between operations and
dispatch, flight deck and maintenance
teams.
skybook is already proven to
outperform rival products by being
more flexible and responsive, more
Israir Airlines live with AMOS
collaborative through integration and
above all more in tune with the
challenges faced by airlines and
operators thanks to the configuration
options available and the way in which
our team of experts are able to
understand problems and create
digital solutions to resolve them.
INTERACTIVE Click here for full product details
A solution delivered by
Next generation asset management solution for all
airworthiness documents from legacy paper records
to e-Taskcards, e-Logbooks plus much more.
Synchronised to maintenance
planning systems
Centralised technical records asset
management
Automated End of Lease records
compliance builder

In mid-January 2021, it was Industry leading automated

announced that, in the last workflow engine
weeks of 2020, the Israeli
airline Israir went live with
Web or On-Premise solution
AMOS to take over their
day-to-day maintenance
transactions from their Seamless cross department
legacy system. The implementation had originally started in October 2019, but in optimisation
the middle of the workshops, during the definition phase, the project had to be
put on hold due to the Corona Crisis. Instant back to birth record search
The project teams from Swiss-AS and Israir decided to resume the
implementation in October 2020 with a limited scope in order to meet the goal
of using AMOS operationally by the end of 2020. The new schedule was quite
challenging but was also an opportunity to discover innovative and creative ways WE B S I T E T E L E PH O N E
to manage projects off-site in a timely manner.
Israir Airlines is an Israeli Tour Operator and Airline headquartered in Tel Aviv roam.aero +44 1279 818 800
and operates scheduled, charter and cargo flights to various destinations in EMAIL
Europe, Africa, Asia and the Middle East. The carrier operates a fleet of 7 aircraft Gamit Limited | Established 1990 | London, UK roam@gamit.co.uk
(A320 and ATR 72).

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 9


Leonardo Helicopters selects Vistair to
implement safety management solution
Leonardo, a global leader in the
aerospace, defense, and security sector,
announced in mid-December 2020 that
it has selected Vistair to provide
SafetyNet™ as its safety management
solution
Vistair Systems, a leading provider of aviation
Document and Safety Management Solutions, was
pleased to announce a collaboration with Leonardo’s
UK-based helicopter business, providing a single
enterprise-wide view of safety to proactively identify
and address key safety issues and risks.
Leonardo is focused on safety, making significant
investments to enhance its safety culture with
programs such as Safety Protects. Vistair’s SafetyNet
will enable Leonardo to collate accurate, consistent,
2021Mar_Aircraft IT eJournal_m1.pdf 1 2/11/21
INTERACTIVE Click here for full product details


NEWS & TECHNOLOGY
and reliable occurrence data, across the
organization, enhanced by excellence in mobility and
usability. Comprehensive analytics and dashboards
will deliver trend analysis and statistics for evidence-
based decision making, to proactively target safety
and risk issues.
‘‘We are proud to have been selected by
Leonardo, who really understand the importance of
having modern, data-driven technology to achieve a
proactive safety culture and world-class safety
10:15 AM

performance.” said Dominic Clarke, Chief
Commercial Officer at Vistair
“We are very excited to be working with Vistair,
who are aviation specialists. Their SafetyNet solution,
which has an outstanding reputation, will play a
fundamental role in how we identify our top risks
and analyze data throughout the organization, up to
Board level.” added Richard Folkes, Head of Aviation
Safety at Leonardo Helicopters (UK)
About Leonardo: Leonardo, a global high-
technology company, is among the top ten world
players in Aerospace, Defense and Security and
Italy’s main industrial company. Organised into five
business divisions, Leonardo has a significant
industrial presence in Italy, the United Kingdom,
Poland and the USA, where it also operates through













AIRCRAFT IT MRO • MARCH-APRIL 2021 • 10

 NEWS & TECHNOLOGY

subsidiaries such as Leonardo DRS
(defense electronics), and joint
ventures and partnerships: ATR,
MBDA, Telespazio, Thales Alenia Space
and Avio.
Leonardo competes in the most
important international markets by
leveraging its areas of technological
and product leadership (Helicopters,
Aircraft, Aerostructures, Electronics,
Cyber Security and Space). Listed on
the Milan Stock Exchange (LDO), in
2019 Leonardo recorded consolidated
revenues of €13.8 billion and invested
€1.5 billion in Research and
Development. The Group has been INTERACTIVE Click here for full product details
part of the Dow Jones Sustainability
Index (DJSI) since 2010 and is named
as sustainability global leader in the
Aerospace & Defence sector for the
second year in a row of DJSI in 2020.
About Vistair: Established in 2001,
Vistair is one of the world’s leading
suppliers of aviation management
software. Their Document
Management and Safety Management
solutions are used by over 40 clients
across the world. Clients include
British Airways, Delta Air Lines, Iberia,
MAA, Norwegian, Qantas and Ryanair.

Springer Aerospace is MRO launch

customer for IQSMS
ASQS was delighted to announce in early January 2021 that Springer Aerospace
has successfully implemented three IQSMS modules, being the first MRO in
North America to deploy the intuitive and integrated quality and safety
management solution. EFFICIENCY.
Based in Echo Bay, Ontario, Springer Aerospace provides a wide range of
services including complete overhauls, heavy maintenance, regular inspections,
RELIABILITY.
interiors, paint, avionics, and modifications. Formed from the merger of two
pioneer aviation companies (Springer Aerospace Ltd. and Skyservices Ltd.) in
PRODUCTIVITY.
the 1990s, Springer Aerospace offers a long-standing expertise in the field of
aviation maintenance and overhaul and grew to one of the largest MRO facilities
Optimize your operations with tools from Boeing’s digital MRO solutions:
in Canada.
“We are more than excited that one of Canada’s oldest aircraft maintenance,
repair & overhaul (MRO) companies selected IQSMS to support its daily business. Insight Accelerator for predictive maintenance through efficient visualization,
Since Canada is the destination of choice for our new ASQS subsidiary, which analysis and correlation of your full fleet’s flight and maintenance data
will open by the end of 2020, we are delighted to have won Springer Aerospace
as launch customer in this region. With Springer’s new 28,000 sq ft hangar Maintenance Performance Toolbox and Mobile Logbook for reliable single-
facility, the ASQS team is looking forward to be a part of the added scope and source digital solutions for any aircraft in your fleet
capabilities the company has to offer. We look forward to being on site soon to
work more closely with our new customer and to support Springer Aerospace in To learn more about these and other full-fleet services,
visit boeingservices.com.
the optimization of its safety and quality processes”, commented Günther
Schindl, CEO at ASQS, noted.

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 11

323442_BGS_Aircraft_IT_ad_VERTICAL_FINAL_022321a.indd 1 2/23/21 3:58 PM

eTT Aviation acquires the aviation software assets of Eagle Cap Software
In mid-December 2020, eTT Aviation announced that
it had purchased the software assets of Eagle Cap
Software. As part of the transaction, eTT will take over
all development and marketing of the Eagle Cap flight
planning and aviation charting software products. The
first priority is to quickly integrate the flight planning
and dispatch management software into the SkedFlex
suite. Two undisclosed airlines have committed to
being the launch customers for the newly integrated
capabilities.
“The quality of products that the Eagle Cap team
has created is well known in the industry, and we
look forward to their help as we continue disrupting
the airline flight operations world.” said eTT Aviation
President Tom LaJoie.
“We are thrilled to be working with eTT to be able
to offer our nextgeneration flight planning and
dispatch system, aviation charting, and data
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distribution products to eTT’s customers.” added
Eagle Cap President Tom Perkowski.
eTT has acquired the following Eagle Cap
products in the purchase:
• Flight Planning & Dispatch Management System,
consisting of a flight planning engine and a
configurable dispatch client application with a
companion mobile application;
• Aviation Charting Service (ACS), a vector-based
aeronautical mapping toolkit for iOS, web, and
Windows;
• Data Delivery Service (DDS), a set of tools to
deliver data to iPads and other onboard devices
for offline access;
• Aero Charting, an easy-to-use moving map EFB
application for iOS, and Multi-Mission NAV, a
version for Department of Defense users that
adds nautical chart data.
+353 12548026
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 12
eTT also acquires Eagle Cap’s breadth and depth of
experience with flight planning, optimization,
dispatch, electronic flight bag, moving map,
charting, aviation data, and airspace programs. Eagle
Cap CEO Dane Winchester said, “Adding the Eagle
Cap products to the SkedFlex suite will provide
carriers a highly integrated system to manage Day of
Flight operations from pre-flight planning to inflight
visualization using Eagle Cap charting tools.”
As the integration gets underway, customers are
encouraged to continue to visit EagleCapSoftware.
com for information on the Eagle Cap products and
eTTAviation.com for details on the SkedFlex suite.
About eTripTrader, Inc., dba eTT Aviation:
eTripTrader (eTT) specializes in scalable aviation
flight, crew, maintenance, accounting, inventory, HR,
and management information solutions that
revolutionize the way airlines achieve scheduling
sales@cloudcards.ie

flexibility, compliance and control, all
while steadfastly adhering to its core
values of integrity, innovation, and
first-class customer support.
About Eagle Cap Software: Since
its founding in 2014, Eagle Cap has
focused on building products and
providing services to solve the
software challenges faced by our
colleagues in the aviation industry.
Eagle Cap built a set of products,
including a data delivery system, a
chart rendering engine, and a flight
planning and dispatch system to
address the flight operations and
electronic flight bag (EFB) needs
across all aviation market segments:
commercial, business, general, and
government.
Read the full story on Aircraft IT Website
NEWS & TECHNOLOGY
PNG Air selects RAAS
After a detailed systems evaluation process, PNG Air
announced in mid-January 2021 that it has selected
RAAS as the best software solution for replacement
of disparate legacy systems in order to unify and
streamline aircraft maintenance and material
management processes. The decision is a reflection
of RAAS’ proven ability to aggregate functionality
from different systems, increasing information
exchange across departments while decreasing AIS’ qualified and proven implementation team looks forward
ongoing expense. The implementation plan is to applying its aviation experience and management discipline to
comprehensive, and will include live data assure a speedy and reliable project completion.
integrations with operations control systems as well About PNG Air: the airline serves more than 20 destinations
as using RAAS as a platform to build modern with a fleet of 15 modern ATR 72-600 and Dash 8 aircraft.
workflow efficiencies. In addition, AIS’ on-time, Founded in 1987 as a charter company in resource development,
on-budget data migration services will ensure the PNG Air has grown to be Papua New Guinea’s largest domestic
smooth transition of both the current fleet and the network, with over 750 employees and a listing on the Port
upcoming introduction of ATR 42-600 STOLs, for Moresby Stock Exchange. PNG’s next generation airline is proud of
which PNG Air is the launch customer. its role in connecting people throughout the country.
INTERACTIVE Click here for full product details
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 13
 NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

Iberia Maintenance, Leading
European Provider of MRO
AIRCRAFT FLEET VIEW Services in IAG Group selects
Ramco Aviation
Aircraft Fleet View App:
■ developed for airlines
■ always up-to-date view on your
fleet‘s status
■ easy-to-grasp view on
events like current delays,
cancellations and AOGs
■ specific views for
flight operations
and maintenance
■ customizable
for airlines In late December 2020, Global Aviation simplified user experience, driving
and users software specialist Ramco Systems better user adoption, increased
announced that it will implement its process automation and self-service,
flagship aviation software, Ramco among others. Implementing this new
Aviation M&E MRO Suite for Iberia ERP (Enterprise Resource Planning)
Maintenance (Iberia MRO), one of brings four important advantages for
Europe’s leading MRO service providers Iberia MRO: first, maximum mobility in
in the IAG Group. Ramco Aviation accessing documentation and
Software will replace multiple systems assigning maintenance tasks online,
to unify operations across Airframe among others; second, information
Maintenance, Engine Shops, and real-time update of the work
Component Shops & Supply Chain. In carried out on the Aircraft; third, the
addition, Iberia Maintenance will also reliability and agility of having a single
benefit from digital enablers such as source of information for Iberia MRO
Mobility via AnywhereApps, HUBs, production management system and,
Artificial Intelligence (AI), Dashboards finally, a much more sustainable and
and integration to ecosystem offerings efficient paperless solution, as Ramco
powered by Ramco. Aviation ERP eliminates printing and
marketing@crossconsense.de The technology transformation scanning for tasks to be performed.
program will enable Iberia This new ERP developed by Ramco
CrossConsense.com Maintenance to future-proof its will be used by more than 3,000 Iberia
business growth while offering maintenance personnel. A 50 people

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 14


team will work in its implementation project.
Andy Best, Chief Technical Officer, Iberia
Maintenance, said, “We were looking for a best of
breed Aviation MRO Software that caters to our
different business lines. Ramco Aviation were the
standout option which offers comprehensive
MRO-specific functionality all in a unified offering as
an out of the box solution. We are confident, the
digital transformation program with Ramco will help
us bring major benefits to our customers through
operational efficiencies, reduced maintenance TAT,
simplified processes and improved productivity.
Also, as an organization, we strongly believe in
investing in the latest technology and innovation to
help deliver superior and differentiated services to
customers. Our partnership with Ramco will help us
stay ahead on the Innovation front. Together, we
look forward to delivering this game changing
technology.”
Virender Aggarwal, CEO, Ramco Systems, said,
NEWS & TECHNOLOGY
“We are excited to partner with Iberia Maintenance
to help them achieve great heights in the market.
Our laser sharp focus in building deep MRO-specific
functionality coupled with the latest technological
tools has helped us win the trust of global majors.
The pandemic has driven many large businesses to
speed up their digital transformation agenda. We are
keen to support Iberia Maintenance with our
best-in-class mobility, chatbots and AI capabilities to
achieve business growth. We look forward to a long
and successful journey with them.”
Ramco Aviation Software is trusted by 24,000+
users to manage 4,000+ aircraft globally. Accessible
on cloud and mobile, Ramco Aviation Software
continues to innovate with ‘Anywhere Apps’,
significantly reducing transaction time both during
aircraft-on-ground (AOG) conditions and critical
aircraft turnarounds. Ramco is changing the
paradigm of enterprise software with Artificial
Intelligence and Machine Learning based solutions,
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 15
powered by cool new features such as digital task
cards, offline capability, chatbots, email-based
transactions, HUBs and cognitive solutions. With
80+ Aviation organizations onboard, Ramco is the
solution of choice for top heli-operators, leading
defense and multiple MROs around the world.
About Iberia Maintenance: Iberia Maintenance is
a leading provider of MRO services to the IAG group
airlines, OEMs and wider industry. With Airframe
maintenance capabilities covering all group Airbus
fleets including the state-of-the-art A350 and
A320neo. The engine portfolio specializes on the
V2500, CFM56 and legacy RB211 with the GTF and
LEAP platforms soon to be introduced and
component shops cover a wide range of ATA
chapters. The operation supports customers around
the globe, and continues to develop and innovate a
business model to support customers and partners
changing demands.
Read the full story on Aircraft IT Website
INTERACTIVE Click here for full product details

Frontier Airlines selects Vistair’s Docunet
to drive superior levels of efficiency
In early January 2021, Vistair Systems, a leading
provider of aviation Document and Safety
Management solutions, was pleased to announce a
new partnership with Frontier Airlines, a low-fare
carrier headquartered in Denver, Colorado. As part of
their strategy of continuous improvement and
innovation, Frontier have selected Vistair’s DocuNet
for the content management, distribution and
viewing of operational documentation, providing
both a centralized point of control and an enhanced
mobile experience for its users.
Operating the largest A320neo fleet in the U.S.,
Frontier offers a wide range of domestic and
international flights to 100 different destinations. As
the airline continues to grow, they recognized the
need for a robust and sophisticated document
INTERACTIVE Click here for full product details
NEWS & TECHNOLOGY
management platform to drive superior levels of
efficiency and scalability moving forward.
Brad Lambert, VP Flight Operations at Frontier
commented: “Simply put, we chose Vistair because
they are the best fit for our requirements and
ambitious growth plans, in terms of technical
capability, scalability, and their approach to client
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 16
management and success”. The partnership will also
allow Frontier to take full advantage of DocuNet
Forms, an intuitive, electronic smart forms platform,
designed to put airline personnel in control of data
collection.
“Frontier are known in the industry for their focus
on superior technology and operational efficiency, to
deliver their philosophy of ‘Low Fares Done Right’.
We are extremely pleased to have been chosen by
Frontier Airlines and to be working with yet another
thought- leader in the aviation industry. Our
DocuNet Platform is a perfect foundation for digital
transformation in this space, and also in the current
industry climate.” stated Dominic Clarke, Chief
Commercial Officer at Vistair
Read the full story on Aircraft IT Website
 NEWS & TECHNOLOGY

AirHub joins forces with Web Manuals INTERACTIVE Click here for full product details

Dutch drone software and consultancy company AirHub announced in late

January 2021 that is has joined forces with Web Manuals to aid advanced only supplier of 2 MRO
‘best of breed’ plus
documentation capabilities to their offering. AirHub supports organizations with
integrating drones into their workflow in a safe, efficient and compliant manner
through its online SORA tool, LUC (Light UAS Certificate) manuals, drone
operations center and ground control apps. In addition, AirHub provides
inclusive operational support from essential training to advanced enterprise
consulting.
With Web Manuals, AirHub is taking the next step in providing its customers
with high-quality EASA and FAA compliant Operations Manuals, Safety
Management Systems and LUC Manuals. Web Manuals enables AirHub to more
quickly and effectively edit documents, set up compliance connections, and
distribute digitally through the reader application.
“Over the years we have supported hundreds of companies with setting up
safe, legal and efficient drone operations. With increasingly complex missions
and rapidly changing regulations and standards, Web Manuals solutions enable
us to better support our customers” explained Stephan van Vuren, CEO of
AirHub.

Operational Manual and Light UAS Certificate (LUC Manual)

All AirHub’s manuals are compliant with ISO 21384-3 (UAS – Part 3: Operational
Procedures) standards. The support offered when setting up the Operational
Manual include:
• Organizational structures and responsibilities;
• Technical specification of drones and tools;
• Flight planning and preparation procedures;
• Normal, abnormal and emergency procedures;
• Maintenance and occurrence reporting schedules; Offering DigiPLAN, DigiREPORTS, Analytics and
• Crew qualification and training requirements; B2B for DigiMAINT and WebPMI MRO systems.
• Safety Management System guidelines.
AirHub also offers Light UAS Certificate (LUC) support. While such certifications
require no operational authorization, LUC manuals permit agile processes around Our DigiDOC CMS is agnostic
Safety Management Systems (SMS), Specific Operations Risk Assessment
(SORA) and Compliance Monitoring. “Providing our tool to the UAV segment is a
of MRO with proven integration
natural next step for us. Starting in 2021, UAV organizations are going to need to with any competitors’ system,
meet similar demands as those under which manned aviation has operated for
decades. We have built a tool that is agile and capable of meeting the
in addition to our own.
documentation needs of aviation organizations across the board — whether that
be airlines or companies operating UAVs.” said Paul Sandström, Web Manuals’ iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300
Director of Operations for EMEA.

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 17

 NEWS & TECHNOLOGY
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AIRCRAFT IT MRO • MARCH-APRIL 2021 • 18
CHI Aviation trusts Ramco
In early January 2021, Global Enterprise
software specialist, Ramco Systems
announced that it will implement its
Aviation M&E MRO Suite v5.8 for
America’s leading Heli Operator and
Maintenance, Repair and Overhaul
(MRO) player, Construction Helicopters
Inc. (CHI Aviation), part of Heligroup
Inc. and its four operating and three
asset-holding entities in the U.S. In the
competitive landscape for M&E
software solutions, Ramco’s business
partner, ROTA Technology, Inc (ROTA)
played a key role in this win and will be
program managing the implementation
activities on behalf of CHI. With this
win, combined with existing clients,
Ramco will help manage the largest
numbers of the civilian version of
Chinooks (CH-47s), in the U.S.
Headquartered in Howell, MI and
part of the Heligroup Inc., CHI Aviation
and its operating companies provide
services such as firefighting, heavy
lifting, helicopter emergency medical
services (EMS), search and rescue,
Department of Defense (DoD), utility
work, HVAC, construction, fire
helicopter, aircraft, military, defense, ski
lift and long-line. Ramco’s Aviation
Suite will provide in-depth process to
enhance CHI Aviation’s handling of
complex helicopter operations for
commercial and defense as well as
manufacturing and MRO operations.
Ramco will implement its complete
Aviation software including modules
for maintenance, supply chain
management, safety & quality, flight
operations, MRO sales, manufacturing,
and finance. In addition, CHI Aviation
will benefit from unified dashboards,
mobility and offline capability giving
real-time updates across multiple
locations to all the users while
ensuring an holistic view of the
activities. Ramco’s modern integrated
software is backed by next-gen
technologies such as Artificial
Intelligence and Machine Learning
which will provide CHI Aviation with
end-to-end visibility across entire
operations while ensuring security and
regulatory compliance across all
organizational units. The software will
also facilitate the use of electronic
signatures with dual authentication to
achieve paperless operations. The
software will automatically integrate
with other functional areas and
systems, with no manual intervention
required to ensure process completion,
making the process more efficient and
less time-consuming.
Christopher Turner, President,
Construction Helicopters Inc., said,
“We are pleased to have chosen
Ramco because of its exceptional

track record in the heli and defense
space followed by its ability to provide
complete operational visibility in
real-time. We are confident that this
software will keep up with our rapid
expansion plan and address our
business challenges by significantly
improving our operational efficiency.”
James Cornelius, President, ROTA
Technology, Inc, added, “We assessed
a multitude of systems on behalf of
CHI in an unprecedented time and
ultimately RAMCO met all the
requirements. ROTA continues to
provide value to small and large
operators across the world by leading
and facilitating major implementations,
upgrades, and support.”
Virender Aggarwal, CEO, Ramco
Systems, stated, “We are elated to
secure yet another order win in the
Heli segment in the U.S., underscoring
our track record in this space. Our
Aviation ERP, infused with the latest
artificial intelligence and machine
learning capabilities, has created great
value for the leading companies in this
segment. This deal has also opened
yet another burgeoning segment,
Drones and Unmanned Aircraft
Systems (UAS), for Ramco which is
gaining traction in both the
commercial and defense spaces.”
About Construction Helicopters,
Inc. (CHI Aviation): Construction
Helicopters, Inc. (CHI Aviation), is
proud to be a United States owned
and operated company. Incorporated
in 1980, they provide safe, efficient and
reliable IFR and VFR services to clients
globally. The business offers a wide
range of vertical lift solutions, which
NEWS & TECHNOLOGY
enables them to develop a customized INTERACTIVE Click here for full product details
contract that will meet and exceed
clients’ project requirements and
expectations. The dedicated team of
professionals has over 250 years of
combined aviation experience, which
ensures that clients receive
outstanding performance, exceptional
communication, strong attention to
detail, and the highest safety
standards each and every time a
mission is in CHI’s hands. CHI Aviation
pilots complete a rigorous qualification
process before their first commercial
operation. The firm’s skilled
maintenance crews receive ongoing
education to continuously stay abreast
of the latest technology and skill
training in accordance with the FAA
specifications. It is CHI Aviation’s goal
that customers receive nothing but the
best personnel in the field.
About ROTA Technology, Inc.
(ROTA): ROTA is a Veteran Owned
Small Business (VOSB) at the
crossroads of aviation and information
technology. The company was formed
with the passion and experience
gained through the ranks of OEMs and
Part 121/135/145 Operators, coupled
with the discipline gained in the Marine
Corps and an enthusiasm for
information technology. ROTA believes
that efficient and proven business
processes are the key to success. They
assemble teams of experts ensuring
each client’s unique needs are covered.
Services include ERP systems
implementations, upgrades, training,
and on-going support. aviationintertec.com | 807.625.9260 | info@aviationintertec.com
Read the full story on Aircraft IT
Website
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 19
 NEWS & TECHNOLOGY

IFS to propel major transformation project

for India’s largest defense manufacturer
In mid-January 2021, IFS, the global enterprise
applications company, signed a contract with Tech
Mahindra, a leading provider of digital
transformation, consulting and business
reengineering services and solutions and the prime
contractor for Hindustan Aeronautics Limited (HAL),
to enable HAL’s Project Parivartan Program, a US$54
million (Rs 400 crore) business transformation
project. Dubbed Project Parivartan and conceived as
a comprehensive business transformation exercise,
the initiative will involve large-scale implementation
of technological enhancements to establish new
work processes based on industry best practice.
The comprehensive IFS solution will replace a
large number of disparate business systems in HAL
with a central, consolidated platform that will
empower staff with easy access to accurate data.
The project will also provide enhanced inventory
visibility and purchasing power, powerful financial
capabilities and group-level consolidation.
“In order to meet the challenges of evolving
business scenarios and to ensure sustaining
competitiveness and customer focus, HAL has
initiated ‘Project Parivartan’,” said Mr. R Madhavan,
CMD, Hindustan Aeronautics Limited. “As a leading
digital transformation company, Tech Mahindra will
implement the new platform from IFS and help HAL
meet the dynamic needs of this hyper-digitalized
world using ERP. This will further enhance mission-
critical processes such as MRO and will facilitate HAL
in ushering in a new era of centralised operations
based on industry best practices.”
Sujit Baksi, President Corporate Affairs and
Business Head Emerging Markets, Tech Mahindra,
said, “Tech Mahindra’s selection by HAL extends our
vision of supporting government’s ‘Atmanirbhar’
(self-reliant) initiative to enhance our indigenous
capabilities. The project will transform HAL’s ERP
system through the implementation of a new
platform from IFS, thus enabling us to serve the
Armed Forces in an efficient and effective manner.
This is in line with our TechMNxt charter that focuses

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AIRCRAFT IT MRO • MARCH-APRIL 2021 • 20

 NEWS & TECHNOLOGY

on leveraging new generation technologies with original equipment manufacturers and aims to
deliver an enhanced experience to our customers.”
Michael Ouissi, Chief Customer Officer, IFS, added, “The need for HAL to manage and
orchestrate the many intricate elements of its operation cannot be underrated from an
effectiveness, financial and service perspective. We are honored to continue our relationship
with HAL as they work with our trusted partner Tech Mahindra to implement the latest IFS
solution as part of ‘Project Parivartan’. Our platform is engineered to help international,
multi-site companies in heavily regulated industries, such as aerospace and defense, digitalize
and positively transform their value chains.”
The ERP solution from IFS will support business-critical processes, including maintenance,
repair, overhaul (MRO), manufacturing, supply chain management, human capital management
(HCM), and finance.
About IFS: IFS develops and delivers enterprise software for customers around the world
who manufacture and distribute goods, build and maintain assets, and manage service-
focused operations. The industry expertise of the business’s people and solutions, together
with a commitment to delivering value to every one of their customers, has made IFS a
recognized leader and the most recommended supplier in their sector. The team of 4,000
employees and growing ecosystem of partners support more than 10,000 customers around
the world challenge the status quo and realize their competitive advantage.
Read the full story on Aircraft IT Website
CARDS manages P2F conversions
Lessors and Airlines face continued fleet management and fleet
utilization challenges over 2021 and beyond. Many industry experts
are forecasting that up to 20% of the World’s passenger aircraft
will not return to service in that form post pandemic. Passenger to
Freight presents a real alternative for these aircraft.
cloudcards is proud of the role CARDS® has played in project
managing recent conversion projects. The CARDS® platform,
powered by Salesforce and AWS was the software backbone of
the project management for the February 2021 A321 P2F
conversion with Titan Airways. With the flexibility to manage the
new demand and changes made with P2F, CARDS® is ideal to
oversee the conversion . The software allows overseeing physical
inspection of the aircraft conversion, logging all the issues arising
and also reviewing the engineering documentation for the aircraft
acceptance from the conversion center. CARDS® will give users’
technical leads allthe information needed to ensure the conversion
is completed on time, and can help to reduce cost.
Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

Fly into the future

Now is the time for airlines of the world to
eliminate the paper tech log.
Isn’t it time you consigned paper to the bin?
Start your future today: +44 (0)333 888 4044
www.conduce.net • info@conduce.net

Conduce HPH 0915.indd 1 05/08/2015 14:46

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 21
 NEWS & TECHNOLOGY

RwandAir opts for TRAX eMRO

In late January 2021, RwandAir decided in favor of eMRO software to implement a complete,
user-friendly, and web-based solution. RwandAir Limited is the flag carrier airline of Rwanda. It
operates domestic and international services to East Africa, Central Africa, West Africa,
Southern Africa, Europe, the Middle East, and Asia, from its main base at Kigali International
Airport. The airline has passenger air transportation as its core activity, supplemented by air
cargo services. Operating under a slogan of ‘Fly the Dream of Africa’, RwandAir has a mixed
fleet of 12 aircraft that includes Airbus A330s, Boeing 737NGs, Bombardier CRJ-900NGs, and
DHC-8 Q400s.
eMRO is a leading-edge device-agnostic application designed to cater to virtually every
aspect of aircraft maintenance and fleet management. Deployed via any web browser, this
technology lets users stay connected no matter where they are. Through this application,
maintenance operations can be managed from a desktop or remotely from a phone or tablet. aspects of aircraft maintenance. TRAX is a premium provider of
eMRO is a fully integrated product which allows complete information flow between the aviation maintenance mobile and cloud products in the global
modules throughout the system. The software provides the means to manage and maintain all market today. TRAX products support digital signatures, paperless
information generated by a maintenance organization. With an open architecture and easy ‘Covid-safe’ working including Workpacks and manuals, RFID-
installation, eMRO was built to empower users. This solution gives operations the accessibility capability for logistics, Biometric security, offline capability for its
that maximizes productivity and streamlines business processes. suite of mobile apps, web-based applications, and the ability for
About TRAX: TRAX provides comprehensive software solutions designed to manage all users to work anywhere with easy access to real-time information.

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 22

Apsys-AircraftIT0320-220x68mm.indd 1 13/02/2020 17:20
 NEWS & TECHNOLOGY

Flight Training International Turns INTERACTIVE Click here for full product details

to Proven Comply365 Solution for

Paperless Operations
In late January 2021, Comply365 was happy to announce Flight Training
International, a Denver-based training academy, will rely on Comply365’s
cloud-based solutions for a more efficient, reliable digital operation.
Instructors and student pilots will have instant access to the information they
need through targeted distribution using Comply365’s Document &
Communication Manager (DCM).
“We needed a reliable solution to provide targeted distribution of our manuals
and instructional content,” Flight Training International President Mike Medley
said. “Comply365 is a tried, tested and proven solution that was recommended
to us by others across the industry.”
Flight Training International is an FAA-approved training center specializing in
ATP and Type Rating, providing training to commercial pilots, U.S. military and
government entities, FAA, and flight test groups, at multiple locations across the
United States.
“Managing and delivering critical documents to pilots is essential at every
level of aviation, and we are excited to welcome Flight Training International to
our global community of pilot users,” Comply365 CEO Tom Samuel said. “We
look forward to providing their instructors and students with a great user
experience.”
Instructors and students will be able to more accurately and quickly search
their training documents, which will always contain the most up-to-date
information through automatic revision controls. The academy will be able to
deliver content based on roles and drive higher rates of compliance with
reporting insights.
About Comply365: Comply365 is a leading provider of enterprise SaaS and
mobile solutions for content management and document distribution in highly
regulated industries including aviation, rail, and energy. Comply365 supports the
world’s most mobile and remote workforces with targeted and personalized
delivery of job-critical data that enables safe, efficient, and compliant operations.
About Flight Training International: Flight Training International provides
cutting edge, advanced flight training for pilots who want to advance their
careers in commercial aviation. Receive top-notch instruction from current and
former major airline pilots! FTI’s mission is to ensure that you not only achieve
your training goals, but that you walk away completely satisfied, having had a
first-class learning experience.
Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 23

 NEWS & TECHNOLOGY
VallJet goes for AMOS
KEEP UP WITH
MRO IT
DEVELOPMENTS The French business aviation company
VallJet announced in late January 2021
that it has signed for AMOS to manage
the maintenance and airworthiness
follow-up of its increasing fleet of
executive jets. Although the airline
industry is heavily affected of the
Covid-19 crisis, there are some aviation
sectors that are able to turn the tables
and even profit from the current
situation. VallJet has positioned
themselves to be in the right place at
the right time as their business
supports private owners or companies
that have decided to purchase or
wet-lease business jets — a sector that
has seen a surge during the global
pandemic since air travel with regular
SUBSCRIBE HERE FOR FREE… airlines is less convenient at this time.
AMOS is not completely new at
IT TAKES A FEW MOMENTS VallJet as many employees in the
maintenance and CAMO organization
are already familiar with Swiss
AviationSoftware’s MRO solution. In
AIRCRAFT IT
addition, part of the fleet to be phased
into AMOS first, was previously
managed in AMOS. This will simplify
MRO and accelerate the data transfer since
a migration from AMOS to AMOS is
facilitated using the standard AMOS
transfer programs with the data
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 24
available in the correct format and
quality.
“We very much appreciate and feel
honored when former AMOS users
stand up for AMOS again in their new
employment context. We are glad to
welcome VallJet to the AMOS
Community and say “welcome back”
to some old acquaintances. It is
impressive to see how VallJet could
use the crisis as a unique opportunity
to be seized upon and grow its
business,” states Ronald Scherer, CEO
of Swiss-AS.
VallJet’s employees are in hurry:
“We have been inducting one aircraft
every month over the past year; and
this is continued in 2021 as we already
have four aircraft signed up for flight
operation start by the end of the 1st
quarter. Until now, we were managing
our Cessna Citation II and CJs, Hawker,
Legacy and ERJs in different software
solutions. To optimize and better
control costs of all our maintenance
activities, it became evident that we
need to merge all data in one single
database. AMOS turned out to be the
best fit after we had tested other
software solutions,” says Jean Valli,
President of VallJet.

EXSYN complete data migration of the
Etihad legacy fleet from cMRO to AMOS
EXSYN was happy to announce in late January 2021,
the successful completion of the data migration of
the Etihad legacy fleet from cMRO to AMOS.
Etihad’s A380 and B787 fleet have been managed in
AMOS since their induction at the airline. However,
its legacy fleet comprising of A320, A330 and B777
aircraft remained in the Oracle cMRO system. The
project to migrate the full scope of fleet data
commenced in March 2020 and has been completed
in a record time of less than 10 months.
“In the middle of this critical project, the global
pandemic hit aviation. As a result, it was no longer
possible for the EXSYN team to travel to the client
for workshops and other critical activities. However,
what this project clearly demonstrates is that with
the right infrastructure, governance and
NEWS & TECHNOLOGY
collaboration tools a project as critical as aircraft
data migration can even be performed in a fully
virtual setup without compromising on data quality,
lead-time and project costs”, said Sander de Bree,
CEO of EXSYN.
About Etihad Airways: Etihad Aviation Group, a
diversified global aviation and travel company, is
considered to be one of the world’s most acclaimed
aviation brands. Etihad Airways, the national airline
of the UAE, was formed in 2003 and quickly went on
to become one of the world’s leading airlines. Etihad
flies to destinations across the world from its hub in
Abu Dhabi with a young and environmentally
friendly fleet of Airbus and Boeing aircraft. In recent
years, the organization has received numerous
awards for its superior service and products, cargo
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 25
offering, loyalty program, aviation training and
Maintenance, Repair and Overhaul (MRO) service.
About EXSYN Aviation Solutions: EXSYN
Aviation Solutions is specialized in the field of
aircraft data, analytics & processing. The portfolio of
technology focuses on aircraft data and
airworthiness management. These include tools for
aircraft reliability management, predictive
maintenance, system integration, aircraft records
archiving and managed services for data migration,
aircraft data optimization, and robotic process
automation.
INTERACTIVE Click here for full product details
 NEWS & TECHNOLOGY

IQSMS has successfully landed in Iceland

IQSMS was delighted to start February 2021
announcing Air Atlanta Icelandic, the largest ACMI
and charter service provider in the world, as launch
customer for IQSMS in Iceland.
Air Atlanta Islandic specializes in the provision of
ACMI (Wet Lease), CMI, and aircraft charter services
to the passenger and cargo market worldwide.
Based in Kópavogur, Iceland, the company operates
worldwide, additionally setting up operation bases
and maintenance line stations all over the world, at 747-400 and Airbus 340. The operator holds an collaborating with such a renowned and globally
short notice, to support its global flight operation. Icelandic Air Operator Certificate (AOC), issued by recognized operator and happy to thereby further
Serving a large and diverse customer base of the Icelandic Transport Authority as well as Air expand our global footprint and presence in the
airlines, tour operators, charter brokers, Operator approvals from the US Department of Nordic region. Air Atlanta Icelandic has opted for a
governmental bodies and various non-profit Transport, the Canadian Transportation Agency and multi-phased implementation of the IQSMS core
organizations, Air Atlanta Icelandic has operated a the Australian Government. modules including the respective offline applications
wide range of aircraft types in the narrowbody and “Today we are delighted to welcome Air Atlanta as well as two additional modules, once more
widebody range throughout its more than 30 years Icelandic to the ASQS family”, ASQS’s CEO, Günther demonstrating its strong focus on operational
of business history, and currently operates Boeing Schindl, stated. “We are really excited about safety”, Schindl continued.

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 26


Seabury Solutions and Ravn Alaska renew
their partnership for Alkym MRO Software
Seabury Solutions was pleased to
announce at the beginning of
February 2021 US Regional airline
Ravn Alaska’s ongoing commitment to
Alkym, an end-to-end enterprise MRO
IT platform for managing aircraft
maintenance, compliance, and material
logistics. The new ownership of the US
regional airline led by Rob McKinney
stated that “Alkym is one of the core IT
systems of the airline.” Alkym’s
end-to-end capabilities are used for
managing the airline’s technical
operations, logistics and inventory
management, enabling the airline to
meet and exceed its operational and
financial objectives.
Alkym capabilities that help
empower Ravn Alaska include:
• Executive dashboards that provide
management with up to the minute
key performance indicators. These
capabilities allow the airline to
optimize its overall performance
and adapt to daily operational
demands.
• Trend monitoring and alerting
which help to focus the business on
the most pressing management
and operational issues.
• Alkym’s fleet management console
acts as a central hub for cross-
departmental communications and
coordination, eliminating email-
based information silos.
• These and other Alkym capabilities
help the airline to meet and exceed
its financial and operational
NEWS & TECHNOLOGY
objectives, specifically increasing
revenues, reducing and controlling
costs while improving its industry
reputation and goodwill in
responding to daily operational
requirements.
About Ravn Alaska: Ravn Alaska is a
regional airline headquartered in
Anchorage and servicing communities
across Alaska, including Kenai, Dutch
Harbor, Homer, Fairbanks, Valdez, St.
Paul Island, Unalakleet, Sand Point and
Cold Bay. The airline provides charter
flights, cargo shipments and daily
flights aboard its safety-rated de
Havilland Dash-8-100 fleet.
About Seabury Solutions — an
industry leader in Aircraft M&E &
MRO software: Seabury Solutions is a
leading global aviation software
development and consultancy
company. It was established in 2002
and is part of Seabury Capital.
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 27
AIRCRAFT IT
Operations
Webinars
Seabury Solutions has built its
eJournals
reputation in the market by delivering
an industry-leading aviation suite of IT
Software
solutions that enhance the efficiency
and decision-making process for
Conferences
airlines, regulators and MROs. The
business’s integrated aviation
News
software portfolio encompasses the
Alkym Maintenance Systems for
Advisory Unit
Airlines and MROs, eAuthority (a
safety management software for
aviation authorities) and a range of Want to be involved?
airline performance analysis tools
within the Enterprise Performance Simply email
Analysis System (EPAS). The EPAS
suite has models that include scott.leslie@aircraftit.com
capabilities in determining current
for more information
and future route profitability,
maintenance performance, budget
planning, fuel planning and
distribution channel performance.
www.aircraftIT.com
Read the full story on Aircraft IT
Website
 NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

Rolls-Royce Opts for QOCO
Systems as digitalisation partner

In late February 2021, it was announced that Rolls-Royce is now globally

licensing QOCO Systems’ EngineData.io for its data exchange platform to
support seamless integration between airline maintenance information systems
and Rolls-Royce digital services for airlines that use Rolls-Royce engines.
Leading aircraft engine manufacturer Rolls-Royce chose Software as a Service
(SaaS) platform EngineData.io to enable automated communications between
airline maintenance information systems and its digitally enhanced services.
QOCO, EngineData.io’s developer, will be responsible for rolling out the solution to
all Rolls-Royce customer airlines and providing production support services for
business-critical data exchange.

The Rolls-Royce–QOCO Systems Story

Rolls-Royce launched the Rolls-Royce Blue Data Thread digitalisation program to
provide customers a comprehensive solution that answers the need for
maintenance data exchange with thousands of aircraft powered by Trent
engines. The Rolls-Royce–QOCO partnership began in 2018 when Rolls-Royce
chose QOCO to accelerate its global digitalisation initiative. QOCO’s deep
industry expertise, delivery capability of robust data exchange solutions for
airlines and state-of-the-art proven solution EngineData.io made it a prime

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 28

 NEWS & TECHNOLOGY
candidate to become Rolls-Royce’s strategic partner.
Nick Ward, VP Digital Systems at Rolls-Royce said, ”Our customers share data
with us so that we can provide the best possible service outcomes. With
accurate, timely data we can treat every engine as an individual, helping our
customers to achieve high engine availability and reliability while minimising
maintenance. It’s part of our IntelligentEngine vision”.
Rolls-Royce and QOCO Collaboration: successful goal
achievement
As a result of the collaboration, QOCO enabled seamless data exchange
between various ERP/MRO systems and Rolls-Royce digital services for clients
worldwide operating with modern Trent 1000, Trent XWB, and Trent 7000
engines.
According to a QOCO Managing Director Markku Nyman, “We are thrilled
with what’s only the first stage of the Rolls-Royce-QOCO partnership. Together,
we have the necessary expertise and skillset to pursue digital transformation in
the aviation industry and give airlines rapid access to the benefits of data-driven
solutions while tackling typical integration issues.”
QOCO’s EngineData.io solution gives customers the capabilities they need to
digitalise data flows out-of-the-box, enabling fast time-to-market of new data
integration services. QOCO’s capability to roll out projects globally with
minimum burden to airlines and Rolls-Royce provides key business benefits to all
parties.
Richard Swallow, Head of Digital Service Readiness at Rolls-Royce said, ”We
are delighted to be able to offer our customers a practical solution to data
collaboration. EngineData.io gives airlines complete control over the data they
choose to automatically share with and receive from us. And they have
confidence that the data transfer is fully secure. It’s very effective, reducing the
effort required by our customers to operate some services by over 50%”.
QOCO Managing Director Markku Nyman added, “We are delighted to
facilitate the integration process of all Rolls-Royce customer airlines that use
Trent engines as part of their digital systems. We would like to thank Rolls-Royce
for trusting our capability to provide our solution and consulting services
globally.”
Rolls-Royce and QOCO will continue to work in tandem to help airlines
optimise business processes. By automating real-world data exchange with
Rolls-Royce digital services and EngineData.io, carriers can reduce operational
costs, gather insights on each trip, maximise Trent engines’ utilisation and
optimise maintenance schedules.
About Rolls-Royce: Rolls-Royce pioneers cutting-edge technologies that
deliver clean, safe and competitive solutions to meet our planet’s vital power
needsfor customers in over 150 countries, comprising more than 400 airlines and
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 29
leasing customers, 160 armed forces, 70 navies, and more than 5,000 power and
nuclear customers. Annual underlying revenue was £15.45 billion in 2019, around
half of which came from the provision of aftermarket services. In 2019, Rolls-
Royce invested £1.46 billion on research and development and supports a global
network of 29 University Technology Centres, which position Rolls-Royce
engineers at the forefront of scientific research.
About QOCO Systems: QOCO Systems Ltd helps the aviation industry to
succeed in the changing world by creating new ways to work, to communicate,
and to utilise data. The business has been a trusted partner of airlines, MROs, and
aircraft OEMs for over ten years. Solutions provide significant improvements to
the industry’s complex processes. They enable QOCO‘s customers to achieve
more by doing less and to realise time-savings in labour-intensive tasks. They
also bring visibility to customers’ operations to support decision-making based
on real-time information.
Read the full story on Aircraft IT Website
Kalitta Air live with AMOS
Kalitta Air successfully went live with AMOS
at the end of January 2021. The project was a
complicated one as it rolled out the system
across the varied business units of the
company. The go-live was a ‘big bang’
approach to ensure all of the benefits were
realized straight away across all of the
divisions.
The Kalitta business supported by AMOS
includes the global operation of 37 B747,
B767 and B777 aircraft, a heavy maintenance
base in Oscoda with over 400,000 sq ft of
hangar space, 3 engine shops totalling 170,00
sq ft. and a 10 meter engine test cell, 7
component shops, and a 24,000 sq ft tire and
brake shop. This massive scope incorporates
over 2,000 users and a 24/7 operation.
To complete this complex project during
these turbulent times is a great achievement
and a credit to the dedicated Kalitta & Swiss-AS project team. “There is great
excitement from the entire Kalitta staff during this first week of operation as it
represents a new dawn of efficiency for the company” stated Daragh
Cunningham, Senior Director AMOS Americas.
 CASE STUDY: DA AVIATION

Smart ideas to improve

inventory management
Daniel Stromski, Managing Director, DA Aviation explains how Inventory and
Asset Management can be powered by smart automation with AI and ML technologies

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 30

 CASE STUDY: DA AVIATION

N
obody needs me to tell them that these are very challenging times with
a high degree of uncertainty. And, while it’s good to see small signs of
recovery appearing, it will require a plan for each organization, and
some agility to overcome this unprecedented situation. To quote Yogi
Bhajan, “To conquer the unknown you must trust.” But before we go into the
core topic of this article, let me share with you a little about DA Aviation.

DA AVIATION
DA Aviation is a boutique consulting firm based in Australia and specializing in
aviation inventory and asset management, supply chain and MRO. The firm
supports MROs and small fleet operators in the general aviation space as well as
major commercial airlines. We have also developed a strong partnership with
Ramco Systems, a tier 1 maintenance and engineering software provider at the
forefront of applying AI (Artificial Intelligence) and ML (Machine Learning)
capabilities in their solutions. On the other hand, we also look at ways to increase parts availability without
Services offered by DA Aviation include support with supply chain and MRO necessarily incurring capital expenditure. The third area covered is digital
processes, examining the entire supply chain and MRO process to improve transformation, where DA Aviation supports with developing digital roadmaps,
efficiency and reduce waste through the application of digital technology, plus help with planning and executing digital transformation projects not only by
artificial intelligence and machine learning capabilities. We also help in the area focusing on the solution itself but also, more importantly, by developing a holistic
of asset and inventory management looking at asset and inventory structures to change management strategy so that the client organization can understand the
identify under-utilized assets and spare parts and help to turn assets into cash. ‘why’, a fundamental key success factor.

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 31

 CASE STUDY: DA AVIATION

Recent Projects TRAVEL DEMAND DRIVES PARTS DEMAND

Asset and Inventory Management
Providing tender support to a major commercial airline in Asia for a Power-by-the-hour component
pooling program.
Jumping into the main topic of this article, readers will already be aware of what
is happening with the impact of COVID-19 on aviation but it’s also important to
understand the consequences of what has happened and the way forward
(figure 2).

Supply Chain and MRO Processes

Supporting a renown IT business specialized in Maintenance and Engineering software to further Five years to return to the pre-pandemic level of passenger demand
develop the inventory management and supply chain module

12

Trillion RPKs per year (globally)

Providing Program Management support to a renown IT business specialized in Maintenance and
MRO Processes 10
Engineering software during the solution definition phase for a Part-145 solution implementation

8 50%
Travel demand,
Business Development
Providing marketing support to an Asset Management business to place a CF6-80 engine into the lower
market under lease or by sale. drives parts
6 demand. spend
on parts
Developing a sales and distribution strategy for a specialized helicopter modification company for 4
Business Development
their innovative EMS equipment with the target to sell their products in Europe and Asia Pacific.
2
Figure 1
0
Some of the work undertaken by DA Aviation can be seen in figure 1.
We have provided tender support for a major airline in Asia for a Power-by- 2010 2020 2025
the-hour component pooling program; we’re supporting a renowned IT business Source: IATA/Tourism Economics Air Passenger Forecast; Oliver Wyman

specialized in maintenance and engineering software to further develop their Figure 2

capability with regards to inventory and supply chain plus, at the time of writing,
offering program management support to that IT business in the solution
definition phase for a Part M solution implementation; we provide business
development support to an asset management business to place a CF6-80
engine into the market through lease or sale. And finally, we support an
Australian based specialized helicopter modification company with the strategic
sales and distribution channel for their innovative EMS (Emergency Medical
Services) equipment to sell into their target market of Europe and Asia Pacific.
Overall, COVID-19 has not only impacted flight operations, moving passengers
from A to B, but subsequently it has also driven consequences for how inventory
and assets need to be managed in the near future at least, if not for longer since
travel demand drives parts demand. So what are the likely scenarios regarding
inventory and asset management operations?
Likely Recovery Scenario for Inventory
and Asset Management Operations

Airlines and operators will be focused on cost optimization

Diminishing market value for existing owned assets and inventory
as more Used Serviceable Material (USM) will be available
“More usable material will become available due to USM will become more acceptable within airlines and operators
early retirements of airframes having an impact on Sales of new parts may stagnate, the USM market will follow the
trend of world-wide flight recovery
market values. Used serviceable material (USM) will
Average prices may not reach pre COVID19 levels anytime soon.
become more acceptable to airlines and operators More USM and low prices will lead to lower BER thresholds,
putting pressure on component MROs
who need to save money.”
Figure 3

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 32

 CASE STUDY: DA AVIATION

While recovery slowly proceeds it is still the case that airlines must keep a sharp
eye on expenditure (figure 3). More usable material will become available due to
early retirements of airframes having an impact on market values. Used
serviceable material (USM) will become more acceptable to airlines and
operators who need to save money. That, in turn, will also have the effect that
new part sales will stagnate putting component OEMs under pressure. Due to
the number of airframes parked in the desert and potentially not ever returning
to service, providing a good stockfeed for USM, average prices might not recover
anytime soon. More available used serviceable material and lower market values
will lead to lower BER (Beyond Economical Repair) thresholds in the component
repair business, eroding the business and business opportunities for component
MROs.

CHALLENGES FOR MANAGING INVENTORY

There are some quite significant challenges to managing inventory which are
slightly different depending whether you are on the supplier side as an MRO or
as an ITM (Inventory Technical Management) service provider or parts trader, or
whether you’re on the side of an airline or an operator. For the first group, the
question is really how to compensate for the reduced return on capital employed Now, the questions also are, should an MRO or a pooling provider repair or
(figure 4). replace with used serviceable material and how will it be possible to manage
component repairs with a reduced budget? If a pooling provider is receiving less
revenue because the airline is flying less hours than average across the fleet, that
Challenges for Managing Inventory
also means that a portion of the MRO fee will be reduced which then has an
For MROs and ITM service For airlines and operators: impact on the cost budget managing repairs. Probably more important for
providers: • How to generate cash and component MROs is how to adapt to fewer shop visits in the future because not
• How to compensate for reduce inventory (holding only is lower flight activity an issue but also the lower BER thresholds because of
reduced return on capital cost)?
employed (Inventory and the availability of used serviceable material in the market. As stated above, the
• Should the organization sell
Shop Equipment)? inventory now and join a airlines or customers will try to save cost wherever possible and therefore will
• Repair or replace with USM? pool instead? tend to want to replace with USM, rather than repair.
• How to manage component • How do we take advantage From the airlines’ or operators’ perspective, more important than anything
repairs with a reduced of USM and DER repairs
budget? and PMAs? else at the moment is how to generate cash and reduce inventory along with the
• How to adopt to less shop • When shall a component related inventory holding cost. Should the organization sell inventory now and
visits due to less flight be repaired or replaced? join a pool instead or should they retain inventory now and weather the storm?
activity and lower BER
thresholds?
Also, how can an airline take advantage of USM, DER (Designated Engineering
Representatives) repairs and PMAs (Parts Manufacturer Approval)? Especially
Figure 4 more conservative airlines might well become more open about it but would still
For a component MRO who has just invested a lot of money into a component be quite insecure about the application or usage of DERs and PMAs. However,
shop or a test bench or IP agreements with the OEM but who is not getting the due to cost saving initiatives across the entire organization, airlines may now be
return in terms of repairs work due to reduced flight activities, this becomes a considering accepting alternative kinds of repairs. And, as also for the MRO and
serious issue. Pooling providers who have invested in spares at pre-COVID prices ITM Service providers, another question is when should a component be repaired
are now facing the issue that, with reduced flight hour utilization of customer or replaced? That decision requires data and it requires information about
fleets worldwide, pooling programs will deliver lower returns. market values.

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 33

 CASE STUDY: DA AVIATION

INVENTORY AND ASSET STRATEGIES ARE NOW REDEFINED A digital inventory management environment…
All these challenges combined could lead to a new strategy on how to manage All these strategic objectives can be achieved by building a digital inventory
inventory and assets (figure 5). management environment. So, what needs to be done? (figure 6).

Create liquidity & The opportunity to build a digital

Conserve cash
inventory management environment…
Provide business users direct access to the data they require in a
Optimize Inventory, format they can use.
materials and other
resources
Inventory and Eliminate or at least reduce extraneous steps.

Asset Strategies Maximize Inventory

Providing analytics and artificial intelligence for predictive insights
and anomaly detection.
utilization
are now Lowering time and increasing accuracy with the support of AI/ML.

redefined! Reduce Inventory Instant visibility and updated order and fulfilment information for
Holding Cost customer and suppliers.

Improving business metrics with automated order processing.

Generate cost savings
with alternative
operating model Managed services to save capital cost of building and maintaining
solutions in-house.

Figure 5
The number one strategic objective today is cash, no question about that; which
means creating liquidity or conserving cash. The other strategic objectives aim
to optimize inventory; in other words maximize inventory and asset utilization by,
for example, getting rid of slow movers. This in return will reduce inventory
holding costs. Additionally, and that is where agile and nimble organizations will
have an advantage, develop alternative operating models in order to generate
further cost savings.
“First and foremost, we need to provide business users
direct access to the data they require and, more
importantly, in a format that they can use. Secondly,
we must eliminate or at least reduce extraneous steps.”
Figure 6
First and foremost, we need to provide business users direct access to the data
they require and, more importantly, in a format that they can use. Secondly, we
must eliminate or at least reduce extraneous steps. There is a huge opportunity,
at the moment, to review processes, to find out and understand why certain
steps are currently in the process map and whether these steps could be
eliminated or at least reduced, maybe through the application of digital
technology and automation? Systems also need to be providing analytics and
artificial intelligence for predictive insights and anomaly detection; that, however,
only works if data is available which only happens if the organization is set-up to
collect the data, compute the data and make information available. With the
support of AI (Artificial Intelligence) and ML (Machine Learning) we should also
be reducing time for responses and increasing data accuracy in the process of
data collection.
Automated order processing, real-time and instant visibility, and updated
order and fulfilment information for customers and suppliers will naturally lead to
improved business metrics. There are many steps that can be automated
nowadays in the processing of any kind of order, whether it’s a repair order, a
purchasing order, an exchange or a loan order; there’s no need to shuffle
information around by email, through Excel sheets and so on.

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 34

 CASE STUDY: DA AVIATION

Last but not least, we must try to utilize managed services to save capital THE FUTURE DIGITAL ECO SYSTEM
cost. Many organizations still spend money on their own in-house IT: there are The answer is, because our industry is on a journey to build a digital eco system
resources available, there are people on the payroll to develop specific in-house based on the Blockchain technology (figure 8).
IT solutions. That might have been worthwhile a decade ago or more, when the
market did not provide services such as maintenance and engineering software:
however, I think we can agree that there are organizations in the market, offering The Future Digital Eco System… Airline
solutions which are far superior to whatever in-house solution might potentially
be available. How do we change this?
ITM 3PL
… to be enabled by technology and processes provider Provider
First of all (figure 7), organizations need to integrate disconnected applications:
too many organizations still work in digital silos with many small applications or Blockchain
so called ‘island solutions’, which do not communicate with each other.
Technology
…To Be Enabled By Technology And Processes Parts
MRO
Supplier

Integrate disconnected Accelerate Use real-time data to OEM

applications digital adoption analyze, make
decisions and act
Figure 8
In February 2020, SITA announced the launch of the MRO Blockchain alliance,
Deploy standard Automate as many tasks
applications rapidly
which had first been proposed in 2019 during a Blockchain conference initiated
and activities as possible
and organized by HAECO, with the aim of bringing the various stakeholders
together and to set a global standard around the use of Blockchain to, for
Decommission legacy cost and example, trace components and parts, providing full visibility for a component
resource prohibitive software from cradle to grave. This alliance includes leading organizations in the space.
Members currently include Bolloré Logistics, Cathy Pacific, HAECO Group, SITA,
Figure 7 and Willis Lease Finance Corporation. FlyDocs and Ramco are providing
Then, organizations must now accelerate digital adoption: 2020 was the year to technical support and last, but not least, law firm Clyde & Co. is providing
absorb the initial Covid-19 shock, 2021 is the time to accelerate, to work on the support with all legal aspects regarding smart contracts.
organization’s digital environment while things are still fairly slow. That will
enable the organization to scale up and grow extraordinarily fast once business
picks up again. Use real time data to analyze, make decisions and act. If you want “By transforming your organization into a digital
an agile and nimble organization, you’ll need real-time data in order to make organization, you will automatically be well prepared
decisions and in order to act. In addition to that, employ standard off-the-shelf
solutions rapidly, and automate as many tasks and activities as possible. Finally, to be part of the digital eco-system which will allow
stop flogging a dead horse: start by removing legacy (in-house developed) market participants to share information in a secure
software that cannot keep up with the digital development of the market, but
costs money and resources to keep it running. But why are those foregoing way in the near future.”
points so important?

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 35

 CASE STUDY: DA AVIATION

By transforming your organization into a digital organization, you will

automatically be well prepared to be part of the digital eco-system which will
allow market participants to share information in a secure way in the near future.
“…how to calculate the float, i.e., the inventory level
DIGITAL ADOPTION TO MANAGE ASSETS AND INVENTORY required in order to sustain the business’s operations,
– USE CASES
How can digital adoption help with managing assets and inventory? Here are a to support flight operations; that’s a major task: there
few use cases that should help to understand. We’ll look at three cases… are many parameters to be considered and most of
Use case 1 will focus on inventory holding costs;
Use case 2 will focus on reduction of direct maintenance costs; and these parameters are dynamic.”
Use case 3 will focus on improved fulfilment of service levels.

Use case 1: Reduction of inventory holding costs inventory level for operations and, because it’s so huge, it’s only done
In this case, we’re considering how can AI and ML help with float planning and sporadically. That is an ideal opportunity for machine learning and automation.
optimization as well as making AI/ML based sourcing recommendations. While each organization will have their own method, commonly the information
Automated Inventory Level Calculation and Float Optimization (figure 9). in figure 9 is required to calculate the float. However, the challenge is how to
calculate various dynamic parameters, such as fleet information, demand
Automated Inventory Level Calculation – Float Optimization forecasting based on maintenance schedules, etc. Many of them can be done
using machine learning and artificial intelligence, for example with machine
Current Float/Inventory Level learning helping to collect the information from previous, say, heavy maintenance
events. While every maintenance event will have scheduled component changes,
Calculation of various dynamic parameters: there usually are many other parts which might also need to be replaced or need
1. Fleet Information (Configuration and Fleet Size) to be ordered during a heavy maintenance event, but which have not been
2. Demand Forecast (ML) planned for. To aggregate all of the information, all of the data, will help to better
3. Removal History (ML) prepare for future heavy maintenance events by analyzing those unscheduled or
4. Fleet Utilisation unprepared material requests.
Further parameters such as removal history, historical fleet utilization and
5. Reliability/MTBUR (ML)
MTBUR (mean time between unscheduled removal) need to also be taken into
6. Repair Cycle TAT (ML)
account.
7. NFF rate (ML) The MTBUR for example can be impacted by many factors; whether by
Machine Learning 8. Scrap rate (ML) implementing certain service bulletins (SBs), by improved troubleshooting
Capabilities 9. … practices, better maintenance activities or better repair schemes due to change
10. Service Level of the repair supplier… many things can have an impact on the MTBUR. All of
those things are dynamic and are perfect candidates for the application of AI
Recalculated Float/Inventory Level and ML technologies.
Other dynamic parameters where ML can be of help are the repair cycle TAT
Figure 9 (turnaround time), NFF (No Fault Found) and scrap rates; everywhere where
Where can machine learning, automation and artificial intelligence play a role? If there is an ‘ML’ in brackets are potential candidates to apply machine learning
we think about how to calculate the float, i.e., the inventory level required in capabilities. Finally, as a component pool service provider or as an inventory
order to sustain the business’s operations, to support flight operations; that’s a manager there is obviously a need to define a service level, to support the
major task: there are many parameters to be considered and most of these airline’s operations. This service level will finally determine the required float, i.e.
parameters are dynamic. It is a huge effort to manually calculate the right inventory level, to support operations.

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 36

 CASE STUDY: DA AVIATION

In summary, because float calculation is a complex undertaking, there is a risk

of incorrect provisioning of spares, which can cost a lot of money. Either because
we stock assets which are no longer needed, or we go to take material from an
empty shelf and then rectify that lack of an asset by loaning a part in from the
market which is an expensive option. In other words, there is an opportunity to
optimize inventory through the application of machine learning capabilities and
artificial intelligence technologies.

Use case 2: Reduction of direct maintenance costs

In this case, we’ll look at repair order processing and how AI and ML can be
applied to those processes (figure 10)…

Use Case 2: Reduction of Advanced Supplier Contract

management framework
Direct Maintenance cost
Smart Unserviceable
unit screening

AI/ML Based Repair agency

recommendation

Zero Touch Repair order processing

Automated repair processing
Figure 10 After screening of the unit, the entire process of the repair order is automated
There are four major areas, in which AI and ML can be applied: Advanced (figure 11).
Supplier Contract management, Smart unserviceable unit screening, AI/ML
based repair agency recommendation and zero touch repair order processing. I Automated Repair Processing
would like to focus on the repair order processing.
Create Customer Goods Receipt

US RECEIPT Automation of 8 Process Steps

Repair Automation Rules
1. Unit Screening
2. Supplier Identification (supported by AI & ML)
3. Repair Order Processing CAMO: Pending Tasks/Open
4. Release for Shipping Discrepancies

“…if the part can be serviced by multiple repair 5.

6.
Issue Confirmation
Pick Ticket Generation Supplier: Repair Contracts, Capability
Check, Exchange contracts, Customer
agencies, the AI algorithm will recommend the repair 7.
8.
Auto Quote (FP Contracts)
Auto Approval (Optional)
delegation

agency based on either historical data or on other Approve RO

Warranty: Repair Contracts, Capability
Check

parameters set up in the system (such as overhauls Ship Parts for Repair

always at supplier A and regular repairs at supplier B).” Figure 11

Once all parameters have been set up in the system, the receipt of an

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 37

 CASE STUDY: DA AVIATION

unserviceable part will trigger the automated repair order process; the system
will pull up all the relevant AMS (Aircraft Maintenance Schedule) tasks and,
possibly, ADs (Airworthiness Directives) and SBs (Service Bulletins) which need
to be applied or implemented, and feed this information and other defect details
into the repair order. Now, if the part can be serviced by multiple repair agencies,
the AI algorithm will recommend the repair agency based on either historical
data or on other parameters set up in the system (such as overhauls always at
supplier A and regular repairs at supplier B). Based on the supplier contract, the
quote and the approval process can then be automated or put on hold for
getting an actual quote. If the unit is under warranty, the system will also identify
that and then the repair order is set up for the respective repair agent who
granted the warranty.
This automated process with support of AI and ML could at least eliminate or
reduce extraneous steps and human intervention, while providing consistency
and swift processing of repair orders.

Use case 3: Improved fulfilment of customer service levels

In this case, AI and ML could help to manage the contract framework more
efficiently (figure 12).

Advanced stock allocation

Use Case 3: Improved Advanced Customer Let’s take a look at the advanced stock allocation strategies (figure 13).
Contract management
fulfilment of Customer framework
Advanced Stock Allocation
Service levels Advanced stock
allocation strategies
Multi channel Customer
interactions (Portal , Bots,
EDI Exchange)
Smart demand screening and ?
Out-of-Scope Management ?
? ? Demand Category
Stock Information (real time)
Figure 12 Transit Times (ML)
AI and ML could also help to develop and apply advanced stock allocation Flight Schedules (real time)
strategies. There are already solutions in place where customer interactions can LO/EO/PO
be done through multiple channels such as chat bots or advanced EDIs Demand
(Electronic Data Interfaces). AI and ML could also support in the areas of
demand screening and out-of-scope management: in other words, the system Loan/Exchange/Purchase
will detect automatically if a certain request is within the contract or outside of
the contract and then manage the process accordingly. Figure 13

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 38

 CASE STUDY: DA AVIATION
Nowadays, with many pooling suppliers around the world and most of the pool
suppliers having multiple stock locations in Europe, North America, the Middle
East and Asia, having the correct part in the right amount and in the correct
location, becomes a challenge. The component pool customer or airline can have
a demand anywhere in the world, but the challenge for pool suppliers, or the
airline managing their own inventory, will be to understand and to decide from
which stock location the part demand would ideally be satisfied? Having the part
available in every location is not feasible and would be very costly and if the part
is only available in one location, this question won’t arise anyway: however, it
might be necessary to consider splitting the pool (and losing economies of
scale) or reviewing where stocks of certain parts are spread around the world.
The question is, how to allocate parts across multiple locations in order to fulfil
part demands of multiple aircraft in adequate time?
AI and ML could be the answer. In case of a raised part demand, the system
would scan the demand category of the customer — is it a critical demand, is it a
MEL (Minimum Equipment List) restricted demand, how much time is there
available to fulfil this demand? The AI empowered system will then scan the
stock information in real time for all relevant stock locations around the world;
with the help of ML capabilities the system will have learned various transit times
to move the part from A to B and we might even have EDIs in place to access
real time information of available flight schedules. This way the system can
propose the optimum solution to deliver the part from a certain stock location to
where the part is needed. And, as icing on the cake, if the system comes to the
conclusion that there is no stock available and/or the part could not be supplied
within the required contract delivery time, risking a service level penalty, the
WHO CAN MAKE IT HAPPEN?
Having considered the three use cases, the next question that arises is who
can actually do the things that were highlighted in the cases? Ramco Systems
is at the forefront in the application of AI and ML powered MRO software.
The company has a global presence with customers around the world
including MROs, commercial airlines, aircraft operators, helicopter operators,
OEMs and defense contractors. The solution offers a wide spread of
applications and modules from engineering, CAMO, maintenance, supply chain
management, safety compliance and quality, flight operations, employee
records, MRO parts sale, manufacturing, and finance and accounting. A fully
integrated ERP suite for any aviation or aerospace company and a modular
system — it is not necessary to have the whole suite implemented but users
can pick and choose from the range of solution modules and Apps to match
and meet the needs of their operation and business model.
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 39
system can be programmed so that it will automatically raise a loan order, an
exchange order or a purchase order to a supplier who will fulfil the demand on
behalf of the pool provider.
That concludes the article which, I hope, has added to readers knowledge of
applying the latest technologies in inventory and asset management, what those
technologies can achieve and where to find the technologies.
DANIEL STROMSKI
Daniel Stromski began his career as a Logistics Officer in the German Airforce
before moving to Lufthansa Technik’s Aircraft Component Division in 2008.
During his tenure he was seconded to Lufthansa Technik Shenzhen to set up
additional component repair capabilities, developing this facility to a
significant Component MRO within LHT’s network. In 2016, Daniel joined
HAECO ITM Ltd., a joint-venture company between HAECO and Cathay Pacific Airways.
As Executive General Manager he was leading the asset and inventory management
business and driving the digital transformation of the organization. In January 2020,
Daniel started his own consultancy business in the area of asset and inventory
management and application of digital technologies. He holds a Diploma in Industrial
Engineering and a Bachelor of Law.
DA AVIATION MANAGEMENT
DA Aviation Management and Business Consultancy is a consulting firm based
in Australia and specialized in aviation inventory and asset management,
supply chain and MRO. The firm supports MROs and small fleet operators and
major commercial airlines. Capabilities and services include supply chain and
MRO processes, examining the supply chain and MRO process with the goal to improve
efficiency and reduce waste through the application of digital technology, artificial
intelligence and machine learning capabilities.
RAMCO AVIATION
Ramco Aviation Software is trusted by 24,000+ users to manage
4,000+ aircraft globally. Accessible on cloud and mobile, Ramco
Aviation Software continues to innovate with ‘Anywhere Apps’, significantly reducing
transaction time both during aircraft-on-ground (AOG) conditions and critical aircraft
turnarounds. Ramco is changing the paradigm of enterprise software with Artificial
Intelligence and Machine Learning based solutions, powered by cool new features such as
digital task cards, offline capability, chatbots, email-based transactions, HUBs and
cognitive solutions. With 80+ Aviation organizations onboard, Ramco is the solution of
choice for top heli-operators, leading defense and multiple MROs around the world.
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The runway to recovery

Graham Grose, Vice President and Industry Director, IFS explains
why Future proofing will be key for commercial aviation progress in 2021

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 40

 WHITE PAPER: IFS

T
he past 12 months have been an extremely testing time for those
operating in the commercial aviation industry, but all eyes are focused on
2021 and beyond, and on the developments that are set to dominate the
industry and help guide it towards as quick a recovery as possible. 2021
will be a crucial time for commercial operators and independent MROs alike, and
the decisions they make during the recovery process could mean success or
failure for some organizations. This article highlights four areas of change that
will be paramount to drive recovery in the sector in 2021 and beyond.
Commercial aviation has faced major challenges in 2020 due to the near
shut-down of international travel in March 2020. Commercial operators and
MROs have had to park almost entire fleets of aircraft and maintain them over a
nine-month period to ensure they are flight ready, when the time comes. But as
vaccines are rolled out, the future is looking more hopeful for the industry, and
controlling the financial impact of the pandemic will be an aim for many
commercial carriers and MROs in the recovery phase. Flexibility and future
proofing will, therefore, be key themes for the industry outlook for 2021.
RETURNING TO SERVICE
Considering if and when to return fleets to service, agility and flexibility will be
key to a successful process. Airlines had to park huge percentages of their fleets
“…as vaccines are rolled out, the future is looking more
hopeful for the industry, and controlling the financial
impact of the pandemic will be an aim for many
commercial carriers and MROs in the recovery phase.”
of aircraft in March and many have only returned service to a fraction of their
pre-pandemic capacity since then — in April it was reported that almost two
thirds of global fleets were parked. After aircraft have remained dormant for the
majority of 2020, the next challenge airlines will face is if, and when, they should
return the majority of the fleet to full service again. Some airlines will be carefully
assessing the value in bringing older planes back to service and many airlines
have even made the decision to retire aircraft early due to the increased
maintenance costs of older aircraft. Some aircraft will take over 100 man-hours
or 45 days to become flight ready once they are brought out of storage, so
bringing aircraft back to service is not a decision that commercial operators will
be taking lightly.

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AIRCRAFT IT MRO • MARCH-APRIL 2021 • 41

 WHITE PAPER: IFS
Leveraging AI (Artificial Intelligence) and ML (Machine Learning) learning
capabilities to model and prepare for different scenarios will be vital to support
accurate assessment and timely decision making, which will be addressed at
greater depth later in the article. The decision will depend greatly on how long it
takes for international travel to resume, international travel corridors and the
distribution of a vaccine.
Flexibility will be essential for airlines coming out of this. Demand will be
harder to predict as attitudes to flying have changed — airlines must be prepared
to mobilize aircraft quickly when restrictions are lifted. Tracking and executing on
all the parts and work orders associated with an aircraft’s return to service will be
crucial. The key will be flexible software that can respond quickly to changes in
demand. As with the process of storing and maintaining fleets, the return to
service will need meticulous planning — the success of airlines in 2021 will be
closely tied to their ability to handle the return to service.
Preighters: passenger to freight to passenger
Passenger transport was almost brought to a standstill in March and many
airlines are yet to return to their previous flying capacity as international travel
continues to feel the effects of the pandemic. But some forward-looking airlines
decided to pivot their focus during the height of the pandemic and make the
transition from commercial to cargo operations — distributing PPE and other
essential equipment across the globe. This has been known in the industry as the
rise of the preighter aircraft.
Modifying passenger aircraft for light freighting is no easy undertaking, and
again the flexibility shown by some airlines has been remarkable to open this
new revenue stream and keep commercial jets from being parked; Emirates,
LATAM and Lufthansa among other airlines have all taken on the challenge. As
the true impact the pandemic has had on the industry begins to be ascertained, I
forecast that more and more airlines will transition their commercial planes into
cargo to explore an avenue in commercial aviation that is still very lucrative —
and some airlines are continuing to modify planes for cargo use despite
coronavirus easing in some areas of the world. However, as with the parking of
aircraft, if the preighter trend reverses, there will be a need to quickly re-convert
those aircraft to meet passenger demand, and that will be achieved with
software designed to track and manage every aircraft right down to the
component level, whatever its purpose.
PREDICTING THE UNPREDICTABLE WITH AI AND ML
Delays are costly and with the financial impact of the pandemic weighing heavy
on commercial carriers and MROs alike: mitigating this cost will be a goal for the
industry. Customer trust is already at a low, so airlines and their MRO partners
will want to help protect this as they return aircraft to service and welcome
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 42
passengers back.
Data from IFS Maintenix users over the last five years shows that 45% of all
parts removals were unexpected — the industry is in desperate need of more
intelligent predictions for maintenance on AOG faults, remaining operating life
and repetitive defects. And due to the shut-down, airlines will want to keep
costly Aircraft on Ground (AOG) repairs to a minimum. IFS Maintenix data shows
a machine learning approach to aircraft analytics can lead to a 30% increase in
uptime.
Those A&D organizations who had already invested in AI and machine learning
reported the pandemic had less of an impact on their operations, as machine
learning models can predict unplanned events or survival curves at aircraft or
even component level. But getting a deeper understanding and predictions
requires operational knowledge of historical maintenance cycles and impacting
factors. This is where airlines or MROs need to make sure they can extract, store
and analyze relevant data from their supporting software. This data allows
artificial intelligence and machine learning to create a much more reliable picture
of what really leads to failures and how Minimum Equipment List (MEL) can lead
to AOGs. I believe that we will see a rise in commercial airlines and MROs turning
to AI and ML technology to improve their predictive analytics and maintenance
capabilities.
SUSTAINABILITY WILL GET SERIOUS
Sustainability is an ever more important issue within the commercial aviation
industry as customers become even more aware of the environmental impact of
flying. Many climate activists’ groups have expressed fears that due to the
financial impact of the coronavirus crisis, corporations, including commercial
airlines, will abandon sustainability and emission reduction commitments. But
the financial impact the pandemic has had on the industry, as well as the
complete shut-down of operations for many airlines, has brought more
sustainable processes into focus: the complete restart of the aviation industry is
predicted to be based on a much more sustainable model.
The IATA has outlined that, despite COVID-19, it is continuing its program to
slash CO2 emissions by half in the next three decades. Some of the industry’s
leading OEMs, commercial airlines and MRO players are also seriously
committed to reaching the aim of being Net Zero by 2050 and continue to
invest in — and use — SAF (Sustainable Aviation Fuel) while calling for
government support for this.
Rolls Royce is introducing a new service plan to make engines easier to
maintain and therefore more sustainable: repair, don’t scrap. They’re using new
technology, such as snake robots, to access parts of the engine that it has
previously not been possible to repair due to their location in the engine.
Research into electric aircraft, as well as the development of the Aviation

Carbon Offsets trading platform, also demonstrate
the industry’s commitment to becoming more
“Although the development areas
for the coming year in the sector
appear to be very different from
each other, adaptability and
flexibility remain at the heart of all
of them. ”
WHITE PAPER: IFS
sustainable. This will, I believe, gain pace as the
industry recovers; and being able to extract the
data which shows the environmental footprint of
operations on a fleet-wide basis will be a necessity.
FUTURE PROOFING COMMERCIAL
AVIATION
In summary, adaptability and flexibility will be
required. Although the development areas for the
coming year in the sector appear to be very different
from each other, adaptability and flexibility remain at
the heart of all of them. Commercial carriers and
MROs need to adapt to the new market environment
and pivot to the lucrative areas of business. This
means focusing on future proofing and streamlining
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 43
their business processes. As the industry moves to
recovery in 2021, investing in technology to
streamline processes and improve production — as
well as embracing sustainable developments and
initiatives in the industry — will put airlines in a good
position to hit the recovery trail and set themselves
up for success in the years to come. This is not the
end for air travel but the future will bring a different
normal. Airlines and their supporting software need
to be up to it.
GRAHAM GROSE
Graham Grose is responsible for supporting
all IFS business development within the A&D
industry, together with associated industry
marketing and overall product direction.
Graham has specialised in the supply of
Logistics IS (Information Services) tools in a variety of
senior appointments within Sema, BAeSEMA, BAe, BAE
Systems and IFS since leaving the RAF in 1991, where he
was a Supply Officer serving in a variety of operational
and IS appointments. A supply chain specialist and
business analyst, Graham is also a Fellow of the Institute
of Management Accountants and a Member of the
Chartered Institute of Purchasing and Supply.
IFS
With over 400 Enterprise Asset
Management (EAM) or Maintenance
Repair & Overhaul (MRO) companies
using IFS solutions today, IFS delivers flexible, modular
business solutions that manage the entire commercial
aviation lifecycle of contracts, projects, MRO, assets and
services. IFS offers functionality for contract and project
management, risk management, budgeting and
forecasting, engineering, material management,
sub-contracting, document management, fabrication,
service and maintenance management, as well as
financials and human resources.
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 WHITE PAPER: ICF

IT systems adoption Part 1

Allan Bachan, VP, Managing Director, MRO Operations, ICF considers the rate of technology
adoption through Covid-19 and how to optimize IT systems adoption

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 44

 WHITE PAPER: ICF

I
CF is a growing global consultancy firm (figure 1), headquartered in ICF applies its capabilities to the aviation community across seven practice areas
Washington DC and that has doubled in size every five years over the past including aerospace & MRO, airports, airlines, aircraft, sustainability, tourism and

-
--
twenty years. The diverse staff from eighty nationalities is distributed across transactions. The business has existed since 1963; the aviation practice having
67 offices globally and they speak seventy languages. The business’s revenue
in 2019 was $1,2bn.
-opened in 2007 with the acquisition of SH&E and the further acquisition of
AeroStrategy in 2011. The consultancy has several partnerships and affiliations

--
-
1111with bodies like IATA, the World Travel and Tourism Council and the Airports
A Growing, Global Company Council International. ICF is also an ISTAT (International Society of Transport
More than
Global professional,
I II II II II II II II
t • • • • • • •
Aircraft Traders) member which supports the Aircraft practice.
technology and t • • • • • • •
The consultancy’s work is global (figure 3) and includes commercial airlines,
marketing services firm 7,000People
MROs, lessors, airports and government agencies. Fundamentally, ICF has been
Headquartered in Washington, D.C. with: -- supporting the entire aviation eco-system on a variety of projects over many years.

' �, 67offices
----
Our work is global, with a wide variety of engagements across our practices
f��?19 80 Nationalities

Speaking more than ---

■ 28 In annual
revenue 70 Languages ---
■

Figure 1
•
I
I
ICF’s capabilities reach across five key areas. These include Advisory, Program
implementation, Analytics, Digital and Engagement. Highlighted in figure 2 are
the areas and elements which we’ll touch on in this article. We’ll look at business
processes, program design, analysis and benchmarking, assessment and
evaluation, business intelligence, IT modernization, transformation and training or
knowledge transfer. Figure 3

Our capabilities INTRODUCTION

To introduce the topic, there has been a rapid pace of advancement with
Program technology and business adoption of that technology (figure 4). However, just
Advisory Implementation Analytics Digital Engagement
40 percent of organizations are on the latest release of the business systems that
▪ Strategic planning ▪ Program design ▪ Research ▪ UX and design ▪ Full-service
▪ Research and ▪ Program ▪ Survey research ▪ CRM tools marketing agency
evaluation management and informatics ▪ Customer analytics ▪ Advertising
▪ Market strategy ▪ Policy ▪ Information and ▪ Creative and brand
▪ Business process implementation data management
▪ IT modernization
▪ Systems ▪ Marketing services “…just 40 percent of organizations are on the latest
operations and ▪ Program analysis ▪ Business integration ▪ Communications
optimization and benchmarking intelligence
▪ Enterprise ▪ Reputation issues release of the business systems that they use; only 60
▪ Regulatory ▪ Assessment and ▪ Data analysis transformation management
planning and
compliance
evaluation
▪ Reporting
▪ Training/technical ▪ App and web percent of what is installed of those systems is actually
assistance development
▪ Economic and
financial analysis ▪ Risk assessment
and mitigation
▪ 1-to-1 loyalty
marketing
used and just 50 percent of all business processes and
▪ Cybersecurity tasks are enabled with modern technology.”
Figure 2

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 45

 WHITE PAPER: ICF

they use; only 60 percent of what is installed of those systems is actually used organizations leapfrog their less nimble rivals. According to an Engine B2B study,
and just 50 percent of all business processes and tasks are enabled with modern Robotic Process Automation (RPA) is of the highest interest when it comes to
technology. modernization moving forward. Automatization, automation and digitalization of
business processes are therefore key priorities.
COVID-19 considerations 2
Introduction
▪ The fast rate of innovation and advancements with business software currently
outpaces adoption…
1
▪ It is estimated that less than *40% of organizations are on the latest releases of their
core business support software systems
Source: BDO

3 ▪ The usage of what is installed and available is lower than *60%

▪ Technology enablement of business tasks and processes is at just *50%
▪ To make optimal use of your software tools…
▪ Study how well your business processes are enabled with technology
Source: McKinsey and Company ▪ Define gaps and opportunities from that study
1. According to McKinsey, 55% of businesses across the globe have ▪ Set a strategy for improvements to realize identified gains
accelerated digital adoption by 7 years in just 7 months
Source: Engine B2B Supply Chain Research ▪ Embed a culture of continuous improvement
2. BDO advises that the execution on digital strategies is a key advantage
▪ Institutionalize an ongoing sync of software and process change updates
3. An Engine B2B research study shows that Robotic Process Automation Note: Before embarking on an improvement *ICF research
(RPA) is the #1 technology adoption in operations at 38% program, you must first gauge your current
adoption maturity on existing technology
Figure 5
Figure 4 However, before embarking on any improvement program, you should know
To improve this situation, our solution models at ICF are designed to measure where your current maturity stands. That’s the key focus of this article.
how well business processes are enabled with modern technology; identify
potential opportunities; map out how to close the gaps; and to build a ADOPTION STUDY
continuous improvement framework and thereby institutionalize this as an We’ll first look at the Adoption Study model. There are five steps that make up
ongoing behavior. the Adoption Study model (figure 6).
Before we delve into the ICF models, let’s take a look at considerations for IT Adoption Study model
COVID-19 (figure 5). A McKinsey study showed that 55 percent of businesses
around the world have accelerated digital adoption by seven years in just seven
1 2
months of 2020. This is, of course, unprecedented and driven by coping Business processes catalog
Supporting
Adoption study
IT Systems
mechanisms to COVID-19. BDO advises on how being nimble can help
4
Applications and Internal measures and gaps
Functions • How many business tasks are
modules

As-Is Blueprint
enabled with software assets?
• How well are the software enabled
tasks fulfilled by technology assets?

“…55 percent of businesses around the world have Process

maps
3
Software ‘assets’
• How feasible is it to enable
unenabled tasks with existing
software?

accelerated digital adoption by seven years in just Tasks and

✓ Programs
✓ Screens
5
Industry measures and gaps

seven months of 2020. This is, of course, Decisions • How available are external software
assets for unenabled processes

Configurable dependencies
✓ Settings and tasks?
• How well would these software
unprecedented and driven by coping mechanisms to
✓ Critical path ✓ Options
✓ Value added ✓ Parameters assets complement existing
✓ High risk ✓ Tables technology?
✓ Workflows • How well adopted are the externally

COVID-19.” ✓ Reports identified software tools?

Figure 6

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 46

 WHITE PAPER: ICF
Know what you do today
First, there should be a business processes catalog, a list of the core
responsibilities within the area under study. The list should be hierarchical in
nature and should have all of the functions broken up with a defined set of
processes for these functions which are best represented diagrammatically in
process maps. Within these maps should be tasks and decisions which have to
be undertaken by specified roles within the organization: tasks which fall into
categories such as Critical Path, Value Added and High Risk. Another way of
looking at this would be identifying the important few as against the trivial many
since there will be hundreds of tasks, if not thousands, within a process set —
once they have been documented.
A quick example to illustrate this would be, if you’re looking at, say, the
maintenance planning division within an airline, there would be functions such as
Forecasting, Manpower Planning, Resources Scheduling and Work Packaging.
Then, within each of those functions, there wil l be step-by-step process paths
and how they are executed by the staff within that division. For example, with
work packaging, one may have to prepare the task cards, pull off a due list, do a
tally sheet, collate the cards, put them together dispatch them… all of which
constitutes a process. It is important to note that these would usually be cross-
functional representations, which will involve people from other parts of the
organization, including supply chain, production, engineering and other divisions.
Know what IT assets you have and what they are used for
The second thing to do is take an inventory of all of the IT systems that support
this business area and functions. Frequently, that will be part of a larger enterprise
system. These systems are usually presented as modules or a combination of
applications. With an example like maintenance planning, there may be a planning
module or it may reside within engineering or other parts of the application. These
modules and applications may have the same names as business functions but, in
some cases, they might not. Also, in several cases, business tasks may be done
using screens from other modules. For example, engineering staff may manage
parts master record information in the materials management module.
So, get a list of all screens and programs that a user would typically use for
the business task: all users should be included, administration as well as end
users. Programs confined to the IT world or people who manage rules and
access in the system should also be documented, not just end user transactions.
Even the reports and the way that you would pull, say, overnight reports; those
should also be included. Then identify all the configurable, system dependencies
for each screen and program. This will include settings or options, parameters,
workflows, tables and reports: these can be known by unique names depending
on the system. Once steps 1 and 2 have been completed, you’ll be ready to do
the Adoption study.
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 47
“…if you’re looking at, say, the maintenance planning
division within an airline, there would be functions such
as Forecasting, Manpower Planning, Resources
Scheduling and Work Packaging.”
Understand the relationships between functions and IT assets
To do so, you have to map every task and decision in each process and the
related software ‘assets’ where an asset is a dependency from the technology
used to perform the task. We call this the ‘as is’ or ‘solution’ Blueprint. There may
be many ways to access system screens or programs: the shortest path is to start
from the role with which you are dealing; then measure how many assets are
used, how many tasks are enabled and how well enabled the tasks are within
these assets. That’s the internal measure but the external view is also important.
It’s a good idea to look at what is available within the industry for tasks that are
not fulfilled well enough with technology tools. There may be more mature tools
to automate some tasks or there may not and that’s okay even if there are not
any available; not everything can be automated.
What’s even more important is that, while there may be available technology,
you have to make sure that it fits your overall IT landscape. We have seen
organizations try to couple end-of-life applications with brand new ones and
something always breaks.
Business processes catalog
There are four key steps in creating the business processes catalog. First, look at
the organization’s hierarchy of business functions: for example, if you look at a
typical MRO system, there are key functions including engineering, planning,
production, quality, supply chain, finance and human resources. It’s important to
view this exercise as collating functions and processes rather than departments.
Therefore, some departments would have multiple functions or, in other cases,
functions would cross departments. In many ways, all four steps in figure 7 can
be carried out concurrently. For example, a function can become a process or a
process can become a task, depending on the hierarchy that you are building.
Some tasks, based on the level of importance, may also be broken out or
elevated accordingly.
 WHITE PAPER: ICF
“…if you look at a typical MRO system, there are key
functions including engineering, planning, production,
quality, supply chain, finance and human resources. It’s
important to view this exercise as collating functions
and processes rather than departments.”
1 Business processes catalog
A. Define the organization as a hierarchy of business functions
▪ For example: Engineering; Planning; Production; Quality; Supply chain; Finance; HR
B. List all processes within each business function
▪ For example: Finance = Budgeting + Accounting + Billing + Payroll + ….
C. Create a detailed cross-functional map of each process
▪ ‘Who’; ‘does what’ task level and decision details. Represent actions versus events
▪ RASCI-VS definitions: Responsible; Accountable; Support; Consulted; Informed;
Verified; Signatory
▪ Capture Supplier; Inputs; Process; Outputs; Customer: [SIPOC]
▪ Name owners, approvers and stakeholders for each (cross–functional) process
D. Identify the critical, value add and high-risk paths within each process
▪ Based on compliance, quality or other organizational objectives
▪ Using all stakeholders’ and actors’ inputs
Figure 7
Creating detailed cross-functional maps for each process does require some
work. If documentation does not already exist in the form of procedures
manuals, then this has to be interviewed out of organization personnel in
interactive workshops. It is important to include all stakeholders and, as we can
see, the RASCI-VS (Responsible, Accountable, Support, Consulted, Informed —
Verified, Signatory) index has to be captured. Another way, instead of
interviewing this out, is observing how it actually works within the enterprise.
Beyond the usual Responsible, Accountable, Consulted, Informed, we also advise
to have support, verified and signatory RASCI items. The Support role is really
assigned to the technology objects where the system is used to fulfil the task or
the system may be autonomous as a responsible role in fulfilling the task. The
usual SIPOC (Supplier, Inputs, Process, Outputs, Customer) method of
developing process maps is encouraged. By the time the processes have been
documented, hundreds if not thousands of tasks will have been identified
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 48
therefore it is again important to focus on the important few as opposed to the
trivial many, as we’ve already seen (above). Critical, Value Added and High-Risk
paths within each process should also be identified. These can be around
financial, regulator, quality, compliance or other measures.
Relative to MRO IT projects, ICF brings a best practice catalog of four
hundred or so prescriptive processes based on our long experience across
multiple projects and multiple geographies as well as the specific business
models of airlines and MROs.
Supporting IT systems
The next step is to take an inventory of all technology objects (figure 8) which
are used for that business area. Include applications, integration and data
objects. Ensure the capture of all applications including desktop and one-off
tools, which may be in Excel or other MS Office tools. Also include any APIs
(Application Programming Interfaces) and peripheral systems such as ERP
(Enterprise Resource Planning), Finance or HR (Human Resources) systems.
Data might also be in paper forms or other data repositories such as SharePoint:
be sure to capture those as well. Maintain these as a hierarchical list identified to
modules and applications. This makes it easier to align technology objects to
business functions, processes and tasks.
2 Supporting IT systems
A. Take an inventory of all supporting IT systems and tools
▪ Applications: Include desktop and one-off tools (E.g. MS Access, MS Excel)
▪ Integration: Include APIs and peripheral systems (E.g. CRM; ERP; HR; Finance)
▪ Data: Include hard copy libraries, storage media and other data repositories
B. Fragment supporting systems into core modules and applications
▪ To better facilitate alignment to the business processes catalog
– For example, [SAP] MM = Materials Management and FI= Financial Accounting
C. Identify all user configurable and dependent software objects
▪ Start with the selected system ‘page’ or ‘screen’. Then fully explore all configuration
elements which influence the behavior of that page/screen
▪ Configuration elements may include Settings, Options, Programs, Parameters,
Workflows, Tables, Reports, Attributes, etc. Names will vary by system.
▪ Note that all functionality may not be used, yet all configuration dependencies should
be completely identified
Figure 8
For every transaction, screen or page, within those systems there will be
configuration options or settings which influence the behavior of the screens
with which a user may interact. An example of that would be that, in my phone,
the way that I read my mail and the settings can be different from the way in
which you read yours as well as the way you would configure a banking App or
 WHITE PAPER: ICF

“Creating detailed cross-functional maps for each

process does require some work. If documentation
does not already exist in the form of procedures
manuals, then this has to be interviewed out of
organization personnel in interactive workshops.”
WHAT’S IN THE
any other type of application. All applications will have user-configurable
options. These should be identified based on the parent objects, screen or
OPERATIONS ISSUE?
program. Based on the actual system, the names of these settings and options
will be different; however, in almost every case, it will be ‘settings’, ‘options’, CASE STUDY: Digitizing the CASE STUDY: Optimal
‘workflows’, ‘tables’ and ‘reports’. EFB, Flight Operations and flying saves fuel and
In part 2 we will continue with the adoption study, looking at the ‘as-is’ Compliance time at Norwegian
blueprint, measures and gaps, adoption improvement and EPC support. Edelweiss Air’s experience This case study outlines Norwegian’s
transforming the airline’s old and use of a new Cruise Profile
ALLAN BACHAN static Operation Manuals to dynamic Optimizer which provides pilots with
Allan is a Vice President at ICF with 32 years of industry experience as an content: also, how an EFB solution vertical flight path optimization
Aviation M&E, MRO and Supply Chain solutions and systems domain expert. changed the way Edelweiss works in-flight, resulting in significant fuel
He is responsible for ICF’s MRO Operations and IT practice and he manages with and manages OMs. and time savings.
the Aircraft Commerce Consulting relationship with ICF. His experience
includes managing application design, development, and full cycle WHITE PAPER: Act now to SOLUTIONS IN PRACTICE:
implementation — from selection to go-live — for strategic clients in the MRO industry secure the future: Part 1 Real life essentials in
using different commercially available MRO IT products. In his career, Allan has fulfilled the
To survive and thrive after COVID, five-minute case studies
following leadership roles: MRO IT practice and technical lead; MRO systems Product
airlines must consider how planning How Wizz Air found and
Principal; M&E and MRO Solutions Director and Manager of Technical Records,
Maintenance Planning and Production Control. for this might occur: the proactive implemented a Weight & Balance
measures airlines can take now, to solution that not only met its
ICF assure an enduring emergence from process efficiency requirements but
ICF is a global consulting services company with more than 5,500 specialized COVID and a more efficient, resilient also supports its green business
experts, who are not typical consultants. They combine unmatched expertise future. objectives.
with cutting-edge engagement capabilities to help clients solve their most
complex challenges, navigate change and shape the future. Plus News and Operations
Software Directory

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AIRCRAFT IT MRO • MARCH-APRIL 2021 • 49

 CASE STUDY: SABENA TECHNICS

Realizing the gains from digital

processes at Sabena Technics
François Doré, Deputy Director General Strategy and Innovation, Sabena Technics
explains how the independent MRO has benefitted from Digitization Performance Gains

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 50

 CASE STUDY: SABENA TECHNICS

I
would like to use this article to share with readers how Sabina Technics The Sabena Technics group had its origins in 1968 as TAT, Touraine Air Transport,
decided to implement Trax as a performance lever for the activities of the (figure 2) which, in 2000, made an acquisition of ROM industry. That was
business. We’ll look at this in five main sections. The first two will be dedicated followed in 2005 with the acquisition of Sabena Technics in Brussels and the
to an overview of Sabena Technics and the main challenges the business faces group adopted the name ‘Sabena Technics’.
as an independent MRO. Then we’ll introduce readers to the digital GROUP KEY DATES
transformation plan itself, before focusing on Trax project timelines and 1968 2005 2014 2019 2020
methodology. To conclude, we will look at the performance levers that Sabina Creation of Touraine Acquisition of Sabena technics Acquisition of New Acquisition of
Air Transport (TAT) Sabena technics Brussels is no longer EAS which becomes AeroTech Pro
Technics has managed to put in place as a result of this project. So, first, some by Michel Marchais in Brussels part of the Group Sabena technics PGF

information about the business that is the subject of the article.

SABENA TECHNICS
Sabena Technics is a leading French independent MRO provider working in both
civil and military operations (figure 1). The main areas of activity are airframe, 2000 2007 2015 2019

CAMO, components, aircraft modification, painting, supply chain and training. TAT Industries
acquires AOM
Sogerma services
(1924) becomes
Opening of a
painting center in
The Sagard, Bpifrance and
TowerBrook funds acquire majority
Industries (1991) of Sabena technics’ capital
With more than 3,000 employees, the business is valued at 520 million Euros
Sabena technics Toulouse

and serves more than 500 customers around the world, performing 350 heavy EXPERIENCE AT THE SERVICE OF PERFORMANCE
checks as well as repairing 50,000 components each year. The history of Sabena technics Group is marked by a dynamic industrial heritage spanning more than 90 years.
SABENA TECHNICS GROUP 4
Guided by its entrepreneurial spirit, daring and agility, the Group provides its customers with a
efficient industrial tool and local solutions.
Sabena technics is a French leading independent provider of MRO and modification solutions for civil and military Figure 2
aircraft operators.
In 2007, the group bought Bordeaux based Sogerma Services then, in 2014,
Sabena Technics Brussels left the group, but the group retained the name as
Sabena Technics. A new painting center was opened in Toulouse in 2015 and, in
2019, Sabena Technics acquired New EAS which became Sabena Technics
Perpignan. Also, in 2019, there was a change of shareholders when Sagard BPI
France and Towerbrook took a majority shareholding in the business. Later, in
2020, there was a further acquisition, in this case of AeroTech Pro in the South of
France.
OUR MISSION
Sabena Technics services are delivered on three main pillars (figure 3).
OUR MISSION
3000 520M€ +500 350 +50 000
Employees turnover Clients Heavy checks Component repaired
(2020) (2020) worldwide performed / year per year
Figure 1

:The main areas of activity are airframe, CAMO,

components, aircraft modification, painting, supply
chain and training. “
Figure 3

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 51

 CASE STUDY: SABENA TECHNICS

First, jobs are delivered with the highest level of safety for both aircraft and OUR
personnel working in the facilities; secondly, the best quality is assured in all
LOCATIONS
Sabena Technics’ operations to ensure customer satisfaction and, finally, all
teams are also focused on performance, critical in this pandemic period.
Sabena Technics group is managed by Sabena Technics Odin (figure 4). There
are several independent companies in the group with their own teams and
facilities in Bordeaux, Dinar. Nime, Toulouse, Perpignan as well as Papeete, Dubai
and Singapore.

ORGANIZATION

OUR COMPANIES OUR JOINT-VENTURES

Figure 4
There are also some dedicated affiliates in specific business sectors, such as
Manaero Interim, and Sabena Technics training in Bordeaux as well as some joint
ventures such as X-Air, Sabena Technics Mere, IGO Solutions and SCS.
As a French MRO, Sabena Technics is mainly based in France in Dinar,
Bordeaux, Perpignan and Paris. But there is also a global worldwide footprint
(figure 5) in Monastir, Dubai, Singapore, Papeete, Noumea and Cayenne.
“Being an independent MRO introduces more
complexity to operations. There are multiple customers
to be dealt with, not only different airlines and aircraft
builders but also military customers.”
Figure 5
CHALLENGES FOR AN INDEPENDENT MRO
Being an independent MRO introduces more complexity to operations. There are
multiple customers to be dealt with, not only different airlines and aircraft
builders but also military customers. Furthermore, the business handles a range
of aircraft types from the Airbus and Boeing families as well as military aircraft.
That creates major constraints in aircraft documentation management. There are
also a wide range of specific processes that have to be catered for as part of the
business’s activities and processes. For instance, in addition to Sabina Technics’
own task card, they have to manage the sign-off of customer task cards. Add to
all that, that the business also manages aircraft modification with an integrated
engineering office and it becomes clear that, in order to deal with these levels of
complexity, the organization and process tools have to be very flexible. It was in
this context that the business decided two years ago to launch a large program
of digital transformation.

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 52

 CASE STUDY: SABENA TECHNICS

DIGITAL TRANSFORMATION INTERACTIVE Click here for full product details

In 2018, Sabena Technics launched its digital transformation program targeting
three main objectives (figure 6). These were:
• To increase customer satisfaction and develop market share.
• To optimize performance in operations, which has become critical during this
COVID period.
• To offer the ‘best-in-class’ working environment for mechanics in order to
attract the best talent.

Digital transformation targets in Sabena technics

Increase customer
satisfaction and
develop market
share

Optimize
performance in
operations
Attract new
talents by offering
innovative
environment

• Sabena Technics launched in 2018 its digital transformation in

a very practical approach
Figure 6

“To begin with, there was an effort to keep the Sabena

Technics team aware about changes in the business.
Then, the search for a partner meant looking closely at
the main players and start-ups in different
technologies such as mobility, big data, artificial
intelligence, bots, and virtual reality”

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 53

 CASE STUDY: SABENA TECHNICS

This transformation plan was organized around five principles (figure 7). e-Enabling and making them mobile
In light of the approach and these objectives that had been determined, Sabena
Our approach of digital transformation Technics decided to implement eMRO with e-mobility from Trax as key pillars in
the airframe operation transformation (figure 8). The project to bring that about
was called Connected Mechanics, to reflect the project’s aims of putting the
mechanics in the centre of the process.
Watch Pragmatism Dynamic Test Appropriation
eMRO and eMobility: heart of Airframe activity digitisation

01 Main players
Start up 02 Be ambitious
but also 03 Do now
04 “test and learn”
approach 05 Encourage users
appropriation
Mobility pragmatic PAPERLESS PUSH FEASIBLE
Big data
IA TASK CARDS
Bot Supply chain and
VR/AR Planning synchro
…

Figure 7 DIGITAL TASK CARDS

To begin with, there was an effort to keep the Sabena Technics team aware Execute Task Card assigned on iPads REAL TIME
Information, Task Card
about changes in the business. Then, the search for a partner meant looking assignment, progress
closely at the main players and start-ups in different technologies such as
mobility, big data, artificial intelligence, bots, and virtual reality. The second
principle was to try to be ambitious with targets for significant changes in the
MOBILES RESOURCES
way the business works, but also, to be pragmatic in the deployment of any NON ROUTINE ON IPADS Access to multiple aircraft
changes. In order to make the change happen, it was decided to act quickly Document and speed up documentation live
Non Routine process
without undertaking many proofs of concept approaches but there was a test
and learn approach launched with the project. Finally, there was attention paid to
Connected mechanics
encourage user handover through a dedicated change management team.
Figure 8
It was decided to directly implement a full paperless check approach whatever
the level and so digital task cards were implemented for all mechanics, to
support which, more than 400 iPads were deployed. As well as task cards, the
iPads enable mechanics to record and notify defects on the aircraft and that
speeds up the non-routine process including with the customer as well as
enabling the mechanics to access online documentation. There is also work
underway to enable the pushing of feasible task cards to mechanics by
“The second main target of this project is to be fully synchronizing the supply chain and operation planning. Finally, real time is a key
customer oriented by including their local factor to improve performance.

representatives into Sabena Technics’ process. To that
end, each customer was offered a Customer Portal in
order for them to access real-time data.”
Bringing customers into the process
The second main target of this project is to be fully customer oriented by
including their local representatives into Sabena Technics’ process. To that end,
each customer was offered a Customer Portal in order for them to access
real-time data (figure 9).

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 54

 CASE STUDY: SABENA TECHNICS

Customer oriented The project is not only about giving iPads to mechanics, the entire range of
CUSTOMER PORTAL SUPPLY CHAIN MANAGEMENT
MRO processes are covered in order to build an end-to-end digital experience
Real time access to work order data Arbitration about who supply parts (figure 10).

Integrated end-to-end maintenance process

FOLLOW UP AIRCRAFT MODIFICATION PROCESS
INVOICING
Progress and planning sharing
Follow up of invoicing
11 TECHNICAL DATABASE
CONTRACT AND INVOICING
10 1
NON ROUTINE WORK ORDER DOCUMENTS WORK ORDER AUTHORING
Real time validation CUSTOMER PORTAL 9 2
Integrated customer
Figure 9
NON ROUTINE 8 3 PLANNING AND WORKLOAD
They can, for instance, follow the progress of a check on one of their aircraft by
sharing the planning and Sabena Technics’ task card process, but they can also
TASK CARD EXECUTION 7 4 RESOURCES MANAGEMENT
access their own task card sign-off. Customers have full visibility on non-routines
raised during the check and can arbitrate to ensure the part supply chain and 6 5
validate the budget. Finally, customers will be delivered a full package with
WORK ASSIGNMENT INTEGRATED SUPPLY CHAIN
digital work order documents meaning that they are fully integrated into Sabena
Technics’ processes. Figure 10

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 55

 CASE STUDY: SABENA TECHNICS

It all starts with the technical database for each aircraft type and customer. The
process also covers the work order offering which is, in the case of Sabena
Technics, the key success factor in order to optimize the operation’s
performance. Planning is now the central element to monitor workload and
resource planning and this planning is also synchronized with the supply chain.
Synchronization alerts enable the planner to adjust the execution of the work in
real time. As task cards are executed in iPads, the task assignment is now a real
new key process to execute, but also it will contribute to improved performance
by dispatching the right workload to each mechanic. Non-routine workflow is
covered, from defect detection to customer validation, through the customer
portal. As part of the project, Sabena Technics was also able to increase the Trax
invoicing capabilities in order to cover the needs of multiple and diverse
customers. Finally, the aircraft modification process was covered with a full
integration with Sabena Technics’ own engineering tool.
The tools that Sabena Technics’ selected and how they are used
The main ERP is SAP where Sabena Technics manages its own inventory and
accounting. eMRO is used to cover engineering, inventory for customer parts,
requisition for customer parts, production and TraxDoc. It was decided to
activate AeroDox and Task Control, in the iPad, for execution of the task card,
Defect management and aircraft documentation. Production Control enables the
business to cover the planning and workload balance, the task card assignment,
the instruction of the Non-Routine, supply, and task audit. Finally, the Customer
Portal enables customers to undertake real-time follow-ups, non-routine
validation, additional work validation, and customer task card control.
THE PROJECT METHOD AND TIMELINE
I’d now like to share with you some elements about the methodology and the
planning that Sabena Technics has used during this project (figure 12).
Planning and methodology
First real full digital
Project kick off
C-check on an A330
Full deployments

Having determined the solutions that Sabena Technics decided to use — Trax WO#2 WO#3 WO#4 WO#5 WO#6 WO#7

eMRO and e-mobility — and what they aimed to achieve with them, here is an Nov Nov March May June July sept Oct Dec

overview of the scope of the tools that were implemented. 2018 2019 2020 2020 2020 2020 2020 2020 2020

Starting with the choice of eMRO, the new version of the Trax tool, Sabena
Technics also selected several modules from the e-mobility suite. First the Target vision
Customer Portal, then the AeroDox for aircraft documentation, Production +
Minimum viable product New versions
Control which is a key element to monitor production and execution, and finally +
Development of custom functions
the Task Control which is the main tool for the mechanics on the iPad.
Let us now look at how Sabena Technics integrated Trax tools into their IT
landscape (figure 11).
… …
Figure 12
IT landscape Sabena
Accounting In terms of planning and methodology it was decided that both Sabena Technics
SAP Inventory
management
and the Trax team would adopt an agile approach. During a first 12-month period
they managed to build a minimum viable product including custom development
functions. After those 12 months it was possible to conduct a full digital C-check
§ Engineering § Production on an Airbus A330. Following this first pilot process, the project entered into a
§ Inventory § TraxDoc
§ Requisition period where there were a series of test and learn events in six new work orders.
That enabled the project teams to develop new versions of the tools for each
new work order taking into account experience gained. At the end of 2020, on
December 20, Sabena Technics had fully deployed the Trax tools and will now be
Customer Portal able to conduct any new work orders with a full digital approach.

§ Execution TC § Planning and workload § Instruction NR § Real time follow § Additional work
up validation
PERFORMANCE LEVERS
§ Default balance § Supply
§ Aircraft doc § TC assignment § TC audit § NR validation § Customer TC control Having introduced the project itself, I would like to share with readers the
feedback around performance levers that have been identified and what
Figure 11 implementations had to be done in this project (figure 13).

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 56

 CASE STUDY: SABENA TECHNICS

Planning centric method to optimize performance

Performance
Workload – Capacity
balance
§ Optimize resource planning
§ Optimize individual workload

Supply chain and planning

synchronization
§ Organize work in advance
according to parts arrival
§ Assign task cards according to
supply planning

Central and shared WO

Planning
§ Task optimization
Task and resources planning is a key success factor to
§ Manage workload enhance performance in work order execution

Figure 13
The first access that it was decided to implement was to build a planning-centric Planning and methodology
method to optimize performance, this approach was built on three major levels. In the next two figures we will see how Sabena Technics decided to use Trax
• The first one is the central and shared work order planning in which Sabena tools in order to manage the performance levers covered above.
Technics can optimize task cards and manage workload. The first two, the planning at the task card level and the workload capacity
• Next comes the supply chain and planning synchronization. It enables the balance, are managed through a new version of the flow tab that Sabena
business to organize the work in advance according to the parts arrival. Technics developed with Trax team (figure 14).
• We can then assign the task card can then be assigned according to supply
planning. Planning centric and workload balance
The final lever of performance is a workload capacity balance. Thanks to the
Planning at
planning it’s possible to optimize resources and optimize individual workload. taskcard level
Sabena Technics felt that tasks and resource planning is a key factor in order to
§ Optimize planning to
enhance performance in the execution of work. smooth workload
§ Adapt workforce to
workload

Workload /
capacity balance

“Thanks to the planning it’s possible to optimize § Optimize planning to

smooth workload
resources and optimize individual workload. Sabena § Adapt workforce to Overload Workload ok
workload
Technics felt that tasks and resource planning is a key
Figure 14
factor in order to enhance performance in the
In the first part of the screen in the figure, it can be seen that planning is
execution of work.” managed at task card level which is then populated into the main phase of the
project. These phases are populated automatically when the template is applied.

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 57

 CASE STUDY: SABENA TECHNICS

view. When there is a red box, it means that there are parts availability alerts, and
the task card cannot be executed. Based on these two views of the
synchronization between planning and supply chain, any action can be taken in
order to adjust and make it doable.

Reactivity
Reactivity was also identified as the second key performance factor and, in this
case, four new performance levers were identified that the team wanted to
activate in this project (figure 16).
Reactivity as a second key performance factor
When the planning is populated and during the project, users can easily see on Real time management Performance
the second part of the screen the workload balance. In each cell, the figure on
§ Make right choice at right moment
the left will have come from the shift team and represents the resources Bring information to
mechanics
available. The figure on the right is the workload coming from the task card in
planning. When the Cells are red, that means that there is an overload. When the § Develop autonomy
§ Optimize information access

cells are green the workload is okay, and the task card can be executed.
Non Routine process
Supply Chain synchronization speed up
§ Anticipate supply
The third performance lever is supply chain synchronization (figure 15). § Integrate customer
§ Secure planning

Supply chain synchronization Accelerate WO Digital enables real time management

preparation
Parts arrival
§ Several method to prepare work
management Parts not yet received but
planning and arrival date are
§ Identify alerts in order coherent
to adjust planning or Parts not yet received and arrival Figure 16
supply date unable to follow the
planning The first lever was to accelerate the work order preparation and authoring by
§ Identify cards ready to Parts available
assign
applying and offering several methods to prepare work.
The non-routine process was definitively accelerated by being able to identify
and report defects very early in the process. It also enables the business to
anticipate supply chain, to integrate customers into the decision process and,
globally, it makes those involved with the process secure with the planning. With
Parts availability alert that, information can be easily brought to mechanics. It also enables Sabena
Technics to develop autonomy and optimize information access. Globally the
business has now managed to implement real-time management, which ensures
Figure 15 that the right choices are made at the right times. These four performance levers
Sabena Technics can now manage parts arrivals through alerts in the Parts tab. have brought Sabena Technics to a new level in performance.
The green alerts indicate that the parts are available, and the task card can be To summarize, digital enables real-time management.
done. The yellow alert indicates that the parts have not yet been received in
stock, but the arrival date is compatible with the planning date of the task card. NON-ROUTINE MANAGEMENT
The red alerts indicate that the parts and the planning are not compatible and Non-routine management has been a definitive key success in this project. Digital
that there is an action to perform. These indicators are also available in the flow has enabled Sabena Technics to significantly speed up the process (figure 17).

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 58

 CASE STUDY: SABENA TECHNICS

Non Routine management

customers to clearly understand the defect on their aircraft and then be properly
Defect declaration with Repair solution & informed to be able to validate the repair. To an increasing degree, Sabena
Customer validation
picture quotation Technics’ customers ask the business to sign off not only the Sabena Technics’
§ A 3 step workflow : repair
§ Use of customer portal own task cards but also the customers’ task cards. These sign-offs are done
solution, quotation, final
validation before sharing § Customer has a complete digitally in the iPad and the customer can see the final results in real time in the
with customer on portal access to the defect and Customer Portal.
repair solution proposed
§ He validates the supply
§ As soon as the repair
solution is defined, the process CONCLUSION
supply chain teams is By way of conclusion, it is safe to say that Trax tools are now an integral part of
informed
Sabena Technics digital transformation. Based on a full cooperation with the Trax
teams, the business has been able to develop strategic processes for
Customer Portal independent MRO’s. Sabena Technics is now in a position to fully obtain the
return on investment from their new digital tools.
Figure 17
Defects are notified in the iPad with a photograph of the problem. Then, in FRANÇOIS DORÉ
Sabena Technics, defects are immediately analyzed in real time, by an expert. François Doré is an aeronautical engineer who started at an international
Based on the picture, they can easily identify the level of damage and define the consulting firm, working in business transformation before working in an
repair solution, the man hours required to complete it, and the parts needed for aeronautical supplies logistics company, then one of the most famous worldwide
the job. Non-routines are managed by the costing team and validated by the luxury brands as their Global Supply Chain Manager where he was ultimately
project manager while, in parallel with this workflow, the required parts are promoted to Managing Director of their bespoke business. He joined Sabena Technics at
immediately made available for the supply chain team in order to prepare for or the end of 2017 and is now the Deputy General Director in charge of Innovation and
Strategy.
anticipate their supply. The final step is a customer validation made in that
customer’s own Customer Portal where he can also monitor the list of defects SABENA TECHNICS
and the execution of the non-routine repair. Sabena Technics is an independent MRO (maintenance, repair, and
overhaul) provider with its head office in Paris and offering services to
THE CUSTOMER PORTAL civil and military aircraft operators across 15 sites worldwide. The group
The Customer Portal is the best way to bring the customer onboard with work also provides customers with line maintenance operations at many other airports. This
on their aircraft. They can follow the progress of the check in real time, through deployment is part of a key principle for the company, service proximity.
visual indicators. And, as explained above, they can access any non-routine and
repair solutions that are proposed for their aircraft. The pictures enable TRAX
TRAX eMRO and eMobility are positioned at the leading edge of
industry developments with products that support digital signatures,
paperless Workpacks and manuals, RFID-capable for logistics,
Biometric security, off-line capability for mobile apps, web-based solutions and the ability
for its users to work anywhere with easy access to real-time information. TRAX will
“Non-routines are managed by the costing team and continue to lead the industry through technological advances and a fruitful and long-
validated by the project manager while, in parallel with lasting relationship with its customers and partners.

this workflow, the required parts are immediately

INTERACTIVE GIVE US YOUR OPINION
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MRO Software
Directory
Key ‘at-a-glance’ information
from the world’s leading MRO
software providers.
IT is a powerful force but, to leverage
its greatest value, it must be harnessed
and directed. It must also be able to
handle huge and growing data
streams that record every aspect in
the lives of aircraft and the processes
by which they fly. This challenge has
attracted the best brains and most
innovative enterprises to create IT
solutions for one of the most
demanding working environments,
Aircraft MRO and M&E. Inevitably,
there are many such developers and
vendors offering solutions ranging
from single function `Specialist Point
Solutions’ to complete `End-to-End’
solutions covering the whole process.
Only readers will know the specific
requirements of their businesses but
we have assembled a directory of the
best MRO software providers and
listed them alphabetically to make it
easier for you to undertake a brief-ish
(there are 35 providers and the
number continues to grow) survey of
the market, as a preliminary to starting
on any specification and selection
process. Or you might simply read it to
keep up to date with what is available
today.
DIRECTORY
2MoRO
W: www.2moro.com
T: +33 (0)559 013 005
E: sales@2moro.com
Locations: France (HQ), Canada and Malaysia
NAME OF PRODUCT MARKETED
• Aero One, Aero-Webb, BFly
KEY BUSINESS/SOFTWARE AREAS
• MRO: Line, Base, Engine maintenance
• Airworthiness and Fleet Management
• Flight and Crew management
• Material Management
• ERP: Finance, Purchasing, Sales, HR
2MoRO is a software development company dedicated to the
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airlines or independent MROs. We also have a R&D
department and can help you in data migration.
Aero One® and Aero-Webb® have been designed to
complement your ERP solution regarding aviation and MRO
specific needs. They are certified by SAP®, and Aero-Webb®
can also be used as stand-alone. BFly®, our latest software,
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enables users to collaborate, design personalized screens,
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At 2MoRO, we are proud to offer a very dedicated customer
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CLICK HERE for Product Details
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AIRCRAFT IT MRO • MARCH-APRIL 2021 • 60
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NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• AIRPACK • Wings NG
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• AIRTIME — Fleet management & CAMO • Fleet Management
• AIRSTOCK — Inventory control & • Maintenance Engineering
Logistic • Material Management
• AIRDOC — Documentation management • Production Planning
• AIRSTAT — Reliability and statistic • Labor Collection, Billing
reports APPLIED DATABASE TECHNOLOGY (ADT) is a professional
• AIRWORK — Time Tracking Software services and software development firm that provides MRO
software solutions for aircraft operators as well as aircraft
ADSoftware has developed an integrated fleet management
system and logistic package called AIRPACK. This 6 module
repair and overhaul organizations. Our commitment to this
business segment is proven with our software package,
system answers to the needs of aircraft and helicopters
WINGS, designed specifically for aerospace companies. ADT
operators, as well as MRO and CAMO centres. It meets
all requirements in terms of functionality, traceability,
has been in the software business since 1992 and has built an
excellent customer reference base. Our first priority is always
performance, aviation legislation and regulations.  Today,
customer satisfaction; thus we have obtained 100% customer
ADSoftware counts more than 54 clients worldwide. The
strength of ADSoftware is the simplicity of its products; they
satisfaction since 1992. ADT has a proven record to develop
reference accounts in the Aviation industry along with other
are Microsoft Windows® ready, Web-enabled, available in
various languages and a complete training program can be
high technology companies which are considered to be
done in just five days. The company also provides a 24/7
leaders in their fields.
online technical support and extremely competitive pricing
conditions.
CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo
 DIRECTORY

AIRCRAFT IT
Operations
AeroSoft Systems Aerostrat AirInt Services
W: www.aerosoftsys.com W: www.aerostratsoftware.com W: www.airintservices.com
T: +1 905.678.9564 T: +1-888-558-2860 T: +33 6 14 39 81 55
E: sales@aerosoftsys.com E: info@aerostratsoftware.com E: mlopez@airintservices.com
Location: Ontario, Canada; Miami, FL, USA; Austria Location: Seattle, USA Location: Bordeaux & Paris (France)

NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED

• DigiMAINT, DigiDOC, WebPMI/DJM • Aerros • Cabin App, RFID App, Cargo App
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Maintenance and Engineering
Management
• Heavy/Base Maintenance Planning
• Capacity/Workload Planning
• Cabin Maintenance
• Data Management & Analytics
Webinars
• Digital Document Content Management
• Business Intelligence Reporting
• Business 2 Business transaction interface
• Maintenance Schedule Optimization
• Maintenace Event Performance Tracking
• Heavy/Base Production Schedules
• Digital Solutions & Mobility
• Safety Equipment Inventory (RFID) eJournals
Software
AirInt Services is a French aviation software provider created
• Interface to Financials / Flight Aerostrat is based in Seattle, WA and offers one product in 2011 and specialized in developing digital maintenance
Operations called Aerros, a one-of-a-kind program that manages an solutions for Airlines & MROs. Our headquarters are located

Conferences
airline’s or MRO’s aircraft maintenance schedule. Aerros in Bordeaux in the South of France, and we do also have
AeroSoft Systems Inc. is unique in MRO IT, born in 1997 sales offices in Paris to easily connect with all our customers.
enables users to optimize the maintenance program by
out of aircraft OEM digital document systems and the
managing various maintenance and operational constraints,
evolution of ATA iSPEC2200 and SPEC2000 standards. We exclusively work in the aerospace industry because our

News
which maximizes event yield, drives costs down, and enables
AeroSoft has two distinct MRO IT products: DigiMAINT and background and our DNA is cabin maintenance. Indeed, we
the organization to plan proactively, not reactively.
WebPMI sharing a common set of optional modules for BI, have accumulated decades of experience in:
B2B, Finance and Flight Operations, plus DigiDOC, a state
Aerros provides robust ‘what-if’ scenario capabilities that • Equipment removal, installation, modification and

Advisory Unit
of the art digital content management system. AeroSoft
allow users to see the effect of different variables. This overhaul
has the unique expertise to integrate DigiDOC with any
aids in making sound business decisions concerning the
competitive MRO IT system. Strategic partners include • Spare part logistics, purchase and supply
maintenance and fleet plan. Some of these variables are
Hexaware Technologies Inc. who are jointly going to market
maintenance programs limits, min/target/max yield, aircraft • Shift for A & C checks in MROs, daily & weekly checks
internationally offering large IT capacity at competitive rates.
hr/cy utilization, track/requirement compatibility, and with airlines
maintenance allocations. To forecast an optimal maintenance
• EASA Form 1 issue in PART 145 workshop
plan within an operation, Aerros also provides a Capacity
Planning feature. This feature allows users to input and view
At AirInt Services, we strongly believe that, in a challenging Want to be involved?
vendor capacity available and labor hour demand to better
environment where competitivity and performance are always
manage the labor force.
more important, having the modern and adequate tools to
perform your missions are key to success.
Simply email
Aerros also provides easy-to-navigate scenarios with drag
and drop event movement and manipulation. Scenarios can
be published so others (including vendors or operators) can
This is why we are here. This is why we developed our scott.leslie@aircraftit.com
softwares. And this is why we have several Airlines, MROs
view the plan. Aerros provides excellent system stability and
reliability with standard IT practices. It is also integration-
and OEMs trusting our solutions and daily using them to
facilitate their maintenance activities. for more information
ready and designed to work as an extension of a user’s
existing information systems.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details www.aircraftIT.com
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2021 • 61


APSYS
W: www.apsys-airbus.com
T: +33 (0) 5 61 30 99 00
E: gesine.varfis@apsys-airbus.com
Location: France
NAME OF PRODUCT MARKETED
• AMASIS, IBIS, Simfia and Simlog
KEY BUSINESS/SOFTWARE AREAS
• Consulting Services
• Enterprise Risk Management
• Digitalization and Analytics
• Airline and MRO Excellence
• Maintenance and Risk Management
Solutions
As an Airbus subsidiary APSYS serves customers worldwide
in determining leading risk management standards in close
cooperation with our customers.
Deeply rooted in aerospace engineering, the company’s
experts are involved throughout the entire lifecycle of an
aircraft from design to in-service operations guaranteeing
reliable and safe aircraft operations (Product Assurance &
Safety). APSYS supports its customers in achieving highest
security standards for their operational and Information
Technology to reduce vulnerability, making sure that clients
have state of the art tools and processes established to
manage attacks and threats (Product Security). On behalf of
customers, APSYS has defined and implemented processes
and tools for controlling technical, human and operational
risks. With more than 450 employees APSYS supports the
aerospace industry, but also the defense, transportation and
energy sectors.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
ASQS (Advanced Safety
and Quality Solutions)
W: www.asqs.net
T: +43 1 306 1234
E: sales@asqs.net
Locations: ASQS GmbH, Vienna, Austria,
ASQS Ltd., Bangkok, Thailand
NAME OF PRODUCT MARKETED
• IQSMS (Integrated Quality and Safety
Management System)
• Flight Data Monitoring (FDM) Service
• The IQSMS Suite consists of a total
of 10 modules, varying according to
the operator. (Airlines, Business Jets,
Helicopter, Airports, MROs...)
KEY BUSINESS SOFTWARE AREAS
• Quality Management Module
• Reporting Module
• Risk Management Module
• Document Distribution Module
• Emergency Response Planning Module
ASQS (Advanced Safety and Quality Solutions) is a global
supplier of highly innovative QMS and SMS software for
the aviation industry, supporting more than 200 large and
small operators, including airlines, business jet and helicopter
operators, groundhandling agents/FBOs, airports and
maintenance organizations, in creating a safe and productive
work environment.
The company specializes in intuitive, integrated, web-based
solutions with exceptional customer support. ASQS’s core
product IQSMS allows clients to manage operational data
24/7 online and offline with a single integrated tool which
significantly simplifies daily tasks. The easy handling of
the software creates a positive reporting culture, enables
comprehensive quality management and proactive risk
management to maximize productivity, reduce operating
costs, and optimize internal and external working procedures.
IQSMS automates laborious processes like the submission of
ECCAIRS or IDX compliant incident reports which, combined
with a consolidated, up-to-date regulations database, ensures
legal compliance with national and international requirements
and standards.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 62
ATP
W: www.atp.com
T: +1 415-330-9500
E: marketing@atp.com
Location: Brisbane, California; Toronto, Canada;
Austin, Texas; and Bonita Springs, Florida
NAME OF PRODUCT MARKETED
• ChronicX
• SpotLight
• ATP Libraries
• ATP Aviation Hub
• Flightdocs
KEY BUSINESS/SOFTWARE AREAS
• Maintenance Operations Solutions
• Maintenance Tracking
• Flight Operations
• Reliability Tools
• Aircraft Troubleshooting
• Business Intelligence for Aircraft
• Recurring Defect Analysis
ATP is a global information services and software solutions
company focused on making flying safer and more reliable.
ATP Information Services is the general and business aviation
industry’s source for aircraft technical publications and
real-time regulatory information. ATP Software Solutions
is the leading provider of maintenance tracking, flight
operations, inventory management, repetitive defect analysis,
and troubleshooting software. The company’s applications
help reduce operating costs, improve aircraft reliability, and
supports technical knowledge sharing and collaboration
within the general and business aviation, military/defense,
commercial aviation, and OEM industries.
The company has deployed solutions for multiple Fortune
100 companies, supporting more than 75,000 aircraft
maintenance professionals worldwide. As a global company,
ATP has more than 7,500 customers in 137 countries, with
nearly 50 years of experience in the information services and
software industries.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
Aviation InterTec Services
W: www.aviationintertec.com
T: +1 807-625-9260
E: info@aviationintertec.com
Locations: Canada, Malta
NAME OF PRODUCT MARKETED
• RAAS
KEY BUSINESS/SOFTWARE AREAS
• Production Planning and Management
• Inventory and Procurement
• Inspection Document Management
• Reliabiliity and Performance Analysis
• Financial and Flight Operations
Integration
RAAS is an MRO and CAMO software system designed
to meet the needs of mid-tier commercial fleet operators.
Enabling modern, high-efficiency workflows in a powerful
and straightforward package, RAAS is the best fit for mid-
size fleets and user groups. Scalable, intelligent and 100%
browser-based, RAAS includes efficiency-creating features
such as automated real time airframe time updating and
exchange of aircraft next due items, electronic technical
dispatch, MPD/MRB driven program management and check
package creation, purchase order e-approval and e-signature,
integration with finance/accounting for payables or inventory
value management, and of course approved paperless and
e-signature maintenance processes from the hangar floor to
the cockpit.
RAAS customers enjoy the benefits of a widely accessible
and easy-to-use inventory management and maintenance
support system that through continued use is able to reduce
maintenance costs by increasing maintenance procedure
efficiency, reducing held inventory, providing proof of quality
for inspection escalations, and by directly reducing clerical
manpower requirements. The quick deployment, ease of
support, and low TCO inherent in cross-platform browser-
based information systems coupled with high levels of
integration, easy-to-use user interfaces, and many automated
reporting and data analysis features make RAAS a leader
in its field.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo

The Boeing Company
W: www.boeing.com/supportandservices
T: +1 206-655-2121
E: BoeingSupportandServices@Boeing.com
Location: Over 65 locations around the world
NAME OF PRODUCT MARKETED
• Airplane Health Management
• Business Consulting
• Maintenance Performance Toolbox
• Optimized Maintenance Program
KEY BUSINESS/SOFTWARE AREAS
• Technical Content Management
• Vehicle Health Mana gement
• Maintenance Optimization Consulting
Boeing is the world’s largest aerospace company and leading
manufacturer of commercial jetliners and defense, space and
security systems. Boeing Support and Services combines
airplane design and manufacturing expertise with unique
access to fleet-wide operational data to offer optimization
solutions.
With these offerings, Boeing addresses the evolving need for
integration and optimization of data and information across
the aviation ecosystem to empower smart decision-making.
The portfolio includes services and solutions for flight
operations, maintenance & engineering and procurement
organizations to optimize the operational efficiency of
airplanes and operations.
Boeing has more than 250 customers for its optimization
solutions. The portfolio draws on solutions from a family
of Boeing companies: AerData, Inventory Locator Services
and Jeppesen, serving operators of Boeing and non-Boeing
airplanes.
CLICK HERE for Product Details
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DIRECTORY
CloudCARDS
W: www.cloudcards.ie
T: +353 (0) 61748767
E: sales@cloudcards.ie
Location: Limerick, Ireland
NAME OF PRODUCT MARKETED
• CARDS (Civil Aviation Remote
Delivery System)
• AMS (Asset Management System)
KEY BUSINESS/SOFTWARE AREAS
• Aircraft Asset Management
• Aircraft Delivery and Re-delivery
Management
• Aircraft Annual Inspection Management
• Aircraft Project Management
• Aircraft Technical Services
CloudCARDS Ltd. an aircraft delivery and asset management
software provider, formed in Ireland April 2013, has an
experienced team of aviation experts working together
to seamlessly deliver its exceptional software products to
both Airlines and Leasing Companies around the globe.
The long-term objective in CloudCARDS Ltd. is to
dramatically reduce the cost of aircraft asset management
and improve the oversight the owner and operator has on
the asset.
CARDS® — Civil Aircraft Remote Delivery System is a
software platform designed to financially manage the asset
and fully project manage the technical review, aircraft
physical & records audit.
AMS — Asset Management System is designed to manage
the day-to-day management of the asset including utilization,
maintenance reserves, alerts, forecasting, invoicing and
reporting. All CloudCARDS Ltd. products are securely built
using the latest cloud based technology.
After all, your aircraft operate in the clouds, so why not
manage them there too?
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 63
Comply365 Conduce
W: www.comply365.com W: www.conduce.net
T: +1 (877) 366 2365 T: +44 333 888 4044
E: info@comply365.com E: info@conduce.net
Location: USA Location: Nuneaton, Warwickshire
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• ProAuthor (XML-Based Authoring • eTechLog8
Solution) • eCabinLog8
• Electronic Flight Bag (EFB) • eTraining8
• Digital Briefing • eCentral8
• Document & Communication Manager
• Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS
• Electronic Tech Log
KEY BUSINESS/SOFTWARE AREAS
• Cabin Log
• XML-Based Authoring Solution
• Document Viewer
(ProAuthor)
• Electronic Flight Bag (EFB) Conduce specializes in producing mobile applications for
the aviation industry, writing native Win8/10 and IOS tablet
• Digital Briefing Flight Release
“Touch” solutions and integrating these with responsive
• Document Mgmt. and Distribution modern connected websites. The current flagship product
Platform eTechLog8 enables an airline to eliminate the traditional
• Targeted Distribution w/ Compliance paper based tech log/cabin log and deferred defect books
Tracking and is currently in differing stages of contract, trial &
acceptance with various airlines. Several NAA’s are also now
Comply365 delivers secure, cloud-based solutions, focusing involved with respect to monitoring these projects, enabling
on Authoring, EFB and Digital Briefing Solutions, as well as the necessary approval for the eventual roll out of paperless
Targeted Distribution of Mobile Manuals. tech log systems with multiple EASA approved airline fleets.
The Authoring Solution, features ProAuthor: the aviation
industry’s first and only XML-based solution for authoring,
revising and distributing publications.
Comply365’s proven Electronic Flight Bag (EFB) solution lets
crews access mission-critical information throughout each
phase of flight.
Digital Briefing helps turn planes faster for more on-time
departures with instant feedback to dispatchers when the
flight crew accepts a release and signs Fit for Duty.
Comply365’s full-featured Document Management and
Targeted Distribution Platform boosts productivity by
delivering any type of manual or document directly to any
mobile device or stationary workstation.
CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

CrossConsense
W: www.crossconsense.com
T: +49 69 4035 7600 T: +1 866-498-3702
E: contact@crossconsense.de
Location: Frankfurt Germany;
Heusenstamm Germany
NAME OF PRODUCT MARKETED
• Aicraft Fleet View
• ACSIS
KEY BUSINESS/SOFTWARE AREAS
• Support
• Consulting
• Business Intelligence solutions
• App and dashboard development
CrossConsense’s portfolio stretches from AMOS Support,
BI-Management, Data Migration and Hosting to the products
Aircraft Fleet View (progressive web app for up-to-date fleet
status) and ACSIS (tool for predictive maintenance).
AMOS Support: CrossConsense has a long tradition in
providing support for AMOS with one single point of contact
for 1st and 2nd level. CrossConsense realizes well-planned
and perfectly organized data migration projects for airline
customers; plus offers Reporting and Business Intelligence
Analytics for AMOS customers.
Aircraft Fleet View is a user-friendly Progressive Web
App (PWA) developed by CrossConsense that gives you
an always up-to-date view on your airline’s fleet status. It
indicates AOGs, delays and other important information.
It provides the right level of detail to be useful but not
crowded with information.
ACSIS is a powerful software tool developed to assist any
airline, aircraft operator, MRO facility and OEM to avoid
AOGs, delays and turnbacks, as well as improve aircraft
utilization, and enhance safety. ACSIS integrates with any
MRO / M&E Software solution to deliver better insights into
aircraft health and potential future problems to be dealt with
during scheduled maintenance.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
EmpowerMX
W: www.empowermx.com
E: info@empowermx.com
Location: Frisco TX, USA
NAME OF PRODUCT MARKETED
• FleetCycle® Execution Suite — MRO
Manager (FCXM)
KEY BUSINESS/SOFTWARE AREAS
• FleetCycle® Execution Suite: Production
Manager (FXPM), MRO Manager (FCXM)
and Line Manager (FCXL)
• Maintenance Program Manager
(FCMPM), Planning Manager (FCPM),
Reliability Manager (FCRM), Material
Manager (FCMM), and Maintenance
Intelligence (FCMI), Electronic LogBook
(FCELB)
• Coming Soon: FleetCycle® Executive
Suite — Shop Manager (FCXS))
EmpowerMX is an aviation industry-recognized software
development/consulting-services business. We are purely
focused on empowering our customers with the ability to
decrease the costs of making air travel safer by equipping
their decision makers with reliable, real-time/globally
available intelligence for minimizing maintenance turn times/
OpEx while maximizing airworthiness/profits. FCXM allows
MROs, airlines, and lessors to effectively control the entire
maintenance lifecycle or only the portions for which they
are responsible. Airlines can jointly manage their outsourced
and insourced activites like engineering reliability, QA and
maintenance programs at the line, heavy and shop levels with
an expected reduction in cycle times and increase in labor
productivity on the magnitude of 16-30 percent. Third-party
MROs can run their entire operation from bidding through
contracting to invoicing.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 64
eTT Aviation
W: www.ettaviation.com
T: +1 208-424-9424
E: info@ettaviation.com
Locations: Boise, ID, USA
NAME OF PRODUCT MARKETED
• MISA: Complete Aviation Management
Information System
KEY BUSINESS/SOFTWARE AREAS
• Accounting
• Maintenance
• Inventory Management
• Purchasing
• Human Resources/Payroll
The Management Information System for Aviation (MISA),
is a fully integrated, and expertly supported product
that provides extensive tools for an aviation company to
manage all aspects of their business, including accounting,
maintenance, inventory management, purchasing, flight
operations, employee training, human resources, payroll,
labor collection, government contracting, and flight school
management.
It is a common practice for aviation companies to use
multiple applications to manage their operations. Often, such
applications have limited interfaces necessitating duplicate
data entry — a recipe for inducing errors and decreasing
efficiency. And even when interfaces exist, they can be
difficult to manage and require resources to build, maintain,
and support them.
MISA provides the solution  for these issues by standardizing,
streamlining, and integrating business processes across all
the various departments and functional areas within the
company; and this integration improves the bottom line
while providing employees a user-friendly and consistent
application experience across the whole organization and
access to real-time, comprehensive, and relevant information
from a single system rather than from disparate sources.
MISA boasts impressive customer loyalty as evidenced by a
number of aviation companies who have used MISA as their
ERP system for more than two decades.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
EXSYN Aviation Solutions
W: www.exsyn.com
T: 0031-20-760 8200
E: hello@exsyn.com
Location: Amsterdam
NAME OF PRODUCT MARKETED
• Avilytics, TITAN
KEY BUSINESS/SOFTWARE AREAS
• Aviation Analytics solution
• Aircraft Reliability Management solution
• Predictive Maintenance solution
• Robotic Process Automation
• Data Migration
• Consulting Service
EXSYN Aviation Solutions is specialized in the field of aircraft
data, analytics & processing and provides user-friendly
and innovative aviation IT solutions for aircraft reliability
management and predictive maintenance. Also offered are data
processing and managed services for data migration, interface
design and software implementation management. They also
build customized solutions and software tools if off-the-shelf
products do not meet a customer’s needs.
Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability,
and Engineering & Maintenance KPI Solution, reducing
AOG’s through informed decision making to prevent delays,
cancellations and save costs.
TITAN is a source independent data processing solution
for data migration purposes during an MRO software
implementation and for aircraft phase-in & phase-out. Because
of its unique technological framework TITAN eliminates most
human intervention during migration of aircraft airworthiness
& maintenance data and allows repetitive usage to directly
migrate fleets between MRO software systems.
CLICK HERE for Product Details
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Flatirons Solutions
W: www.flatironssolutions.com
T: +1.303.627.6535
E: info@flatironssolutions.com
Locations: Europe, Asia, USA, Middle East
NAME OF PRODUCT MARKETED
CORENA Suite
KEY BUSINESS/SOFTWARE AREAS
• Content Management System (CMS)
• Interactive Electronic Technical Publisher
(IETP)
• Maintenance & Engineering
• Flight Operations
• Tablet Solutions & Mobility
Flatirons provides consulting, technology, and outsourcing
for content lifecycle management (CLM). For more than
20 years, we have served global Fortune 1000 customers
in aerospace, automotive, electronics, financial services,
government, healthcare, and publishing. Our customer
engagements help organizations efficiently deliver the
right information, at the right time, to the right people by
leveraging structured content and digital media — Turning
Content into Knowledge®. The CORENA Suite by Flatirons
is the leading content lifecycle management (CLM) solution
developed specifically for organizations that rely on mission-
critical data to design, manufacture, operate, or maintain
complex assets over their product and service lifecycles
as well as across multi-echelon business networks. For
more than 25 years, the world’s leading airlines, aerospace
manufacturers, OEMs, and defense organizations have relied
on the CORENA product suite to create, manage, and
deliver large volumes of technical information throughout its
lifecycle. Today, CORENA customers rely on the CORENA
suite to modernize their IT infrastructures, improve customer
satisfaction, and maintain their competitive advantage.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
Gamit
W: www.gamit.co.uk
T: +44 1279 818800
E: roam@gamit.co.uk
Location: London UK (HQ), Basel Switzerland,
Beirut Lebanon
NAME OF PRODUCT MARKETED
• ROAM — Online digital airworthiness
records archive and records complance
manager.
• RDOC — ROAM Document OCR &
Classification engine, through the use
of configurable algorythems RDOC
can recorgnise your documents easily,
accuratly and fast.
KEY BUSINESS/SOFTWARE AREAS
• Airworthiness records archive
• Status Builder
• Document Indexing
• Communication module
• Outsourcing
Gamit was founded in 1990 to provide technical support
for operators, MRO’s and leasing companies, including on
spare parts, technical support, records auditing, on site
representation, and technical consultancy. Through years of
experience, Gamit developed ROAM, airworthiness records
management solution and an online enterprise solution that
is more than scanning a document into a PDF and storing on
the company server. It uses advanced technologies to deliver
an aviation specific document management solution. ROAM
is highly scalable making it beneficial for an engineering team
looking after 5 or 500 aircraft.
One of the key benefits is allowing users to have full access
to an entire library of records from birth, online. This means
its users can simply navigate and identify key documents
and prepare an aircraft for sale, lease or lease redelivery.
The user can package up records quickly and easily, either
themselves, or outsourcing the task to the ROAM support
team.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 65
IDMR Solutions IFS
W: www.IDMR-Solutions.com W: www.ifs.com
T: +1-347-565-4367 T: + 613-576-2480
E: sales@IDMR-Solutions.com E: AndInfo@ifsworld.com
Location: New York/Tel Aviv Locations: 60+ Worldwide
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• InForm • IFS Cloud, IFS Maintenix
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Technical Publication • Fleet and Asset Management
• Engineering Orders • Maintenance, Repair and Overhaul
• Task Cards (incl line, heavy, complex assembly,
• Planning component repair)
• Maintenance Programs • 3rd-party MRO bidding, quoting,
IDMR is a global provider of easy to use and all invoicing, product lifecycle management,
encompassing Technical Documentation Management enterprise operational intelligence
Solutions which have been designed exclusively for Fleet
IFS is a globally recognized provider of software solutions for
operators, MRO providers and OEM organizations. IDMR’s
global aerospace & defense (A&D), including airlines and fleet
Technical Documentation Management Solutions have proven
operators, A&D manufacturers, defense in-service support
success in increasing operational performance and decreasing
and independent MROs. IFS’s solutions support project and
operational cost while ensuring airworthiness, safety and
regulatory compliance.
program-centric manufacturing; a complete spectrum of
maintenance management capabilities for sea, land and air
assets, from heavy, complex, and component MRO, to line
maintenance or at-platform/asset support; as well as all types
of procurement models. IFS’s innovative enterprise solutions
are designed for the regulated A&D industry and markets
where manufacturing, MRO, project and service functionality
are business- and operationally-critical whilst also supporting
global, core enterprise capabilities for managing finance,
inventory and human resources. With flexible, modular and
enterprise breadth, IFS solutions empower A&D organizations
to quickly adapt and manage change whilst delivering
bottom-line value, increasing efficiencies and cost savings,
and safeguarding compliance. IFS customers include BAE
Systems, Lockheed Martin, General Dynamics, SAAB, GE
Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas,
China Airlines, Air France-KLM, and Southwest Airlines.
CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

Jetraxx
W: www.jetraxx.com
T: +1 (214) 214 5180
E: info@jetraxx.com
Location: Dallas, Texas
NAME OF PRODUCTS MARKETED
Asset Management and MRO Management
Number of Modules: 4
KEY BUSINESS/SOFTWARE AREAS
• Engine Asset Management
• Digital Lease Return
• Lease Return Project Management
• Digital MRO
• Document Management/Repository
Maximize the value of your aviation assets by simplifying
and automating asset management. For both MROs and
Engine lessors, Jetraxx’s asset management solutions simplify
compliance, standardize data, and streamline processes, with
up-to-the-minute views into your entire portfolio anytime,
anywhere. Record keeping for aviation assets has long been
time-consuming, cumbersome, and inconsistent. Lease returns
were stressful for everyone involved, with disagreements
about documentation and responsibilities lengthening the
process. Whether you are managing a single asset or a fleet,
Jetraxx can simplify and streamline all aspects of records
management — saving you both time and money.
Jetraxx is your behind-the-scenes partner, providing
technical records assistance and portal-based records
management, customized with your brand’s look and feel.
With customizable workflows and auto-generated data packs,
Jetraxx’s cloud-based, proprietary records management
system automates document acceptance, approval, and
rejection to ensure data integrity and compliance with
your process. MROs can benefit from Jextraxx’s proven
digital work order management system, which eliminates
burdensome paper handling, automates workflows, and
provides real-time updates to clients. The streamlined system
is convenient for clients and ensures clear communication
from the outset.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
Lufthansa Industry
Solutions
W: www.lufthansa-industry-solutions.com
T: +49 40 5070 30000
E: marketing.sales@lhind.dlh.de
Location: Germany, Switzerland, USA
NAME OF PRODUCT MARKETED
• DocManage Product Suite, DocSurf
Mobile, EFFOM, DocCreate
KEY BUSINESS/SOFTWARE AREAS
• IT Solutions and Process
• Consulting for MRO
• Electronic Flight Operation Manuals
• Airline Job Card Content Management
• Predictive Analytics and Maintenance
• RFID
Lufthansa Industry Solutions is an IT service company for
process consulting and system integration. This wholly-owned
subsidiary of Lufthansa Group supports its customers with
the digital transformation of their company. Its customer base
includes both companies within Lufthansa Group as well as
more than 150 companies in various other industries.
The products EFOM and DocSurf Mobile were developed
together with Lufthansa Airlines based on 15 years of
common experience and excellence in electronic flight
operations manuals and processes to fulfill both current and
future requirements. EFOM — A manufacturer independent
Content Management System. Functionally mature and   based
on 17 years of experience, EFOM makes it possible to fulfill
FlightOps requirements, e.g. expandable for new publishing
backends; flexible to integrate new documents; open for
customized enhancements or to integrate business processes
such as Compliance Management. DocSurf Mobile — A
Library Viewer for MRO and FlightsOps documents is
available as a native iOS app or Windows application. The
revision service allows change lists to be checked and
content to be compared with a previous version. Navigation
is intuitive and includes a fast and easy search. A user
independent  management of favorites and notes is provided,
keeping this information revision safe and available.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 66
MRX Systems
W: www.mrxsys.com
E: contact@mrxsys.com
Location: Luxembourg/Monaco
NAME OF PRODUCT MARKETED
• Blue EYE, Blue MRO, Blue STOK
KEY BUSINESS/SOFTWARE AREAS
• Quotation & Invoicing
• Project Management & Reporting
• Work Report Automatic Generation
• eJobCard iPad App
• Supply Chain Management
The MRX Systems software solution is a fully-integrated
digital platform enabling aviation professionals to access
real-time data and take control over their fleet and their
operations.
Thanks to more than 10 years of customer feedback and
perpetual development, MRX Systems brings a complete,
secure and scalable solution to challenges faced by
operators, CAMOs and MROs. The system is divided into
three modules, each of them designed to meet the specific
operational needs of their users.
Blue MRO — designed for MRO management, this module
enables you to digitalize maintenance process from issuing
quotations, assigning jobs to technicians, reporting repairs
and findings until compiling all related paperwork into one
exhaustive and automatically-generated full work report.
Multi-User, 100% paperless, always up-to-date, and Cloud
based, all data is accessible at any time worldwide enhancing
operation and maintenance efficiency
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
QOCO Systems
W: www.qoco.aero
T: +358 10 501 4001
E: hello@qoco.aero
Location: Finland
NAME OF PRODUCTS MARKETED
MROTools.io, EngineData.io, OpsMetrics.io
KEY BUSINESS/SOFTWARE AREAS
• Intelligent maintenance
• Data management and integrations
• Lean operations
• Process consulting
• SaaS solutions
QOCO Systems Ltd helps the aviation industry to succeed
in the changing world by creating new ways to work, to
communicate, and to utilize data, having been a trusted
partner of airlines, MROs, and aircraft OEMs for over ten
years.
QOCO Systems’ solutions provide significant improvements to
the industry’s complex processes. They enable our customers
to achieve more by doing less and to realize time-savings in
labour-intensive tasks. They also bring visibility to customers’
operations to support decision-making based on real-time
information.
Solutions offered include the following SaaS solutions:
MROTools.io for tool management in aircraft maintenance,
EngineData.io for intelligent integrations between
collaborating players in aviation, and OpsMetrics.io for
fully transparent collaborative decision making. QOCO also
provides a wide range of consulting services for customers’
unique needs in the areas of digitalization, process
improvement, data analytics, and more.
All this is realized by the business’s team of professionals
with expertise in aviation and software development. Agility
and customer-centricity is built into QOCO’s way of working,
which allows them to quickly and cost-efficiently deliver
solutions that fulfill the customer’s real needs.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo

NVable
W: www.nvable.com
T: +44 141 280 0050
E: contact@nvable.com
Location: Glasgow, UK
NAME OF PRODUCT MARKETED
• ConNVerge for Aviation
KEY BUSINESS/SOFTWARE AREAS
• Electronic Techlog
• Electronic Forms (Assessments)
• Document Management
• Operational Analysis
• Station Operational Compliance
The concept behind our CoNVerge platform is simple. We
believe that businesses should have the flexibility to easily
innovate and add new applications to their toolbox, without
being stifled by legacy technology or a single technology
brand.
CoNVerge is all about minimising risk, fuss and capital
costs and maximising efficiency. Provided as a service, it
combines a hosted environment and web portal with mobile
applications and data interfaces to virtually any system.
The platform is easily integrated into your existing business
systems and brings together the best tools to handle data
acquisition and data analysis — all on scalable infrastructure.
Best of all, we even take the day-to-day management off
your hands.
Our CoNVerge platform is blazing a trail in the aviation
sector. In a hi-tech industry, where the stakes are even higher,
long-standing clients such as British Airways Cityflyer know
they can rely on NVable and our custom-designed software
to make things simple, safer, more secure and streamlined.
We provide airlines with technology solutions that reduce
effort, improve processes and produce useful information,
with one simple goal — to change things for the better.
Bring everything together and do IT better when you bring
onboard CoNVerge and NVable.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
Ramco Systems
W: www.ramco.com/aviation-suite/
T: +91 44 2235 4510
E: contact@ramco.com
Location: 21 offices worldwide
NAME OF PRODUCT MARKETED
• Ramco Aviation M&E Solution, Ramco
Aviation MRO Solution, Ramco
Anywhere Apps, Ramco flyMORE
KEY BUSINESS/SOFTWARE AREAS
• Maintenance & Engineering
• Maintenance, Repair & Overhaul
• Mobility Solutions
Ramco Systems offers Aviation Maintenance solutions on
premise and on cloud, with multi-tenant capability and next-
gen mobility for Airlines, Heli-Operators, MROs and Charter
operations. Its comprehensive scope spans the spectrum of
organizational needs, including Finance, HCM, Manufacturing,
Planning and Optimization, in one integrated platform.
Ramco Aviation’s latest Next-Gen digital technologies include:
Mobility Solutions: Ramco’s next-gen mobility solutions
for maintenance operations are available through an app
ecosystem wherein everybody involved can seamlessly
execute critical operations on the go, from anywhere, anytime;
The BOTS Revolution: Ramco intelligent CHATBOTS deliver
parts data, manage AOGs, and perform daily admin tasks for
a more personalized and immersive ERP experience; Hyper-
Connected Ecosystem: B2B integrations with AeroXchange,
Gains, Logistics providers and OEMs bringing Suppliers,
Customers and Logistics providers together on ONE platform
Ramco Series 5 reduces Turn Around Time (TAT) while
increasing operational performance and compliance through
user-friendly interfaces. Ramco has always been an innovator
in maintenance IT — enabling clients to focus more on
business-critical activities, while the solution processes
transactions and decision support, based on intelligent rules.
Powering 4000+ aircraft and 21,000+ end-users, Ramco is
used by more than 75 operators world-wide.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 67
ROTA.technology Inc. Rusada
W: rota.technology W: www.rusada.com
T: +1 321 710 7682(ROTA) T: 03333 440730
E: info@rota.technology E: information@rusada.com
Location: Melbourne, FL USA and global Location: Switzerland, USA, UK, UAE, India,
Singapore, Australia
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• Consulting, MXF Software, PDS(Process • Envision
Development System) and custom
KEY BUSINESS/SOFTWARE AREAS
applications
• Fleet Management
• Base Maintenance
KEY BUSINESS/SOFTWARE AREAS
• Line Maintenance
• MRO IT Software Implementations
• Flight Operations
• MRO IT Software Upgrades
• Materials Management
• MRO IT Software Support/Managed
Rusada develops ENVISION - an industry leading MRO
Services
and Flight Operations solution. With over 100 customers
• MX Long Range Planning worldwide and a combined fleet of 2,000 fixed wing and
• MRO IT Custom Software Development rotary aircraft, ENVISION is used by aircraft operators and
With MRO systems projects and support spanning MRO’s to successfully manage their operations.
both the military and commercial markets ROTA brings
The latest version of ENVISION is web-based and device-
proven experience to all sides of aviation. Our team has
agnostic with an intuitive and user-friendly interface.
been embedded for years in the business functions we
Modules, which can be purchased individually or as part
support. In both military and commercial. Specializing in
of an integrated solution, include: Fleet Management, Base
system implementations and upgrades ROTA brings deep
Management, Line Maintenance, Component Maintenance,
knowledge of aviation business processes, integrated
Materials Management, Financial Management, Resource
into custom built software, to provide not only all testing
Management, Quality & Safety Management and Flight
documentation but also leave customers with a full manual
Operations.
of SOPs moving forward. Aside from upgrades ROTA has
completed a number of data projects from cleaning up
aircraft configuration to system security overhauls. After these
upgrades or projects, training and ongoing admin support
can be provided for any MRO IT needs.
CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo
 DIRECTORY

Seabury Solutions Swiss Aviation Software TRAX TrustFlight

W: www.seaburysolutions.com W: www.swiss-as.com W: www.trax.aero W: www.trustflight.io
T: +353 61 749 010 T: +41 61 582 72 94 T: +1 305.662.7400 T: 44 (0) 330 229 0219
E: mkt@seaburysolutions.com E: marketing@swiss-as.com E: sales@trax.aero E: info@trustflight.io
Location: Ireland; Argentina Location: Basel, Switzerland; Miami, FL, USA; Location: Miami, FL, USA; West Sussex, UK; Tokyo, Location: Leamington Spa, UK; Edinburgh, UK;
Singapore Japan; Riyadh, Saudi Arabia Luton, UK; St Helier, Jersey

NAME OF PRODUCT MARKETED
• Alkym, EPAS, eAuthority
KEY BUSINESS/SOFTWARE AREAS
• Technical Operations
• CAMO
• MRO
• Performance Analytics
• Regulator Applications
Seabury Solutions is a leading global aviation software
development and consultancy company. It was established
in 2002 and forms part of the Seabury Group. Seabury
Solutions has built a reputation in that time as the vendor
who delivers cost effective world class aviation management
software. The integrated product range includes solutions for
Airlines, MRO Organizations, Aviation Regulators. Enterprise
Performance Analytics Systems (EPAS) includes models used
for Maintenance Analytics, Contracts and Invoicing, Flight
Profitability, Budget Planning, Fuel Planning, Market Analytics
and Sales / Distribution Analytics.
With our software products serving over 80 customers in 35
countries globally they are suitable for the largest to small /
medium sized operations.
Alkym Management and Control System for Aircraft
Maintenance is a modular solution where each organization
can select which tools meet their requirements. This proven
solution brings the top functionality in market leading
implementation time scales. Typically, the average time to GO
LIVE is between 8 and 15 weeks. With 24 / 7 professional
support services to make sure your teams are getting the
best from our systems Seabury Solutions should be on every
short listing to compare the value proposition against the
market.
NAME OF PRODUCT MARKETED
• AMOS
KEY BUSINESS/SOFTWARE AREAS
• Material Management
• Engineering
• Planning
• Production
• Maintenance Control
Swiss AviationSoftware unites over 30 years of IT experience
with profound MRO expertise and offers its customers the
functionally unsurpassed and technologically state-of-the-
art maintenance system AMOS. AMOS is a comprehensive,
fully-integrated software package that successfully manages
the maintenance, engineering and logistics requirements of
modern airlines and MRO providers by fulfilling demanding
airworthiness standards. Today, more than 180 customers
worldwide steer their maintenance activities with AMOS,
which makes AMOS one of the industry-leading MRO
software systems worldwide.
NAME OF PRODUCTS MARKETED
• eMRO
• eMobility
KEY BUSINESS/SOFTWARE AREAS
• Engineering & Planning
• Production & Shop
• Technical Records & Reliability
• TRAXDoc Document Control
• Supply Chain Management
• E-enabled Aircraft Capabilities
• Aircraft Mobility apps
• Maintenance Mobility apps
• Paperless Maintenance
• Warehouse Mobility apps
TRAX is the global leader in the aviation industry for MRO
ERP software, with over 200 airlines and MROs using
their products. TRAX has the most advanced maintenance
software solutions available for airlines and MROs worldwide
with fleets consisting of all types of aircraft. TRAX eMRO is a
completely integrated product, in addition, the eMobility suite
offers a range of iOS apps to provide mobile accessibility.
Organizational efficiency gains can be substantial when
using TRAX eMRO and eMobility, and ROI is quickly realized.
TRAX maintains its advantage over the competition by
developing software that works for customers through
modern technology, world class support and strong customer
relationships.
NAME OF PRODUCT MARKETED
• Tech Log, Task Cards
• Digital Logbook
• CAMO (service)
• Aircraft Registry (service)
KEY BUSINESS/SOFTWARE AREAS
• Aircraft log books
• Aircraft maintenance task cards
• Digital and paperless working
• CAMO support
• Aircraft Registry support
From inception, TrustFlight has been ingrained in the aviation
industry. Founded by two commercial pilots with a proven
track record at the intersection of technology and business,
the business has grown considerably and with stability,
having recently celebrated the opening of a fourth office.
Throughout, TrustFlight gained an incredible team with
backgrounds spanning different areas of aviation and
technology, ensuring a solid presence in the industry. Now
offering a range of products and services within the sector,
TrustFlight helps to remove costly paperwork and associated
errors, preserve aircraft value, and increase efficiency and
safety in aircraft operations.
Five values shape TrustFlight’s culture, guide the business’s
work and the way it grows. Integrity Transparent and
open: offering trust to partners and assuming it from
them. Responsibility Owning the work they do and taking
responsibilty for it: striving to make it the best possible.
Leadership Leading from within: providing support for the
team to do incredible work and drive the industry forwards.
Innovation Products are crafted for the future needs of the
industry, going beyond what exists in the market. Excellence
Every one of TrustFlight’s values contributes towards the
excellence in their products.

CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
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AIRCRAFT IT MRO • MARCH-APRIL 2021 • 68


Ultramain
W: www.ultramain.com
T: +1.505.828.9000
E: sales@ultramain.com
Location: Albuquerque, New Mexico, USA
NAME OF PRODUCT MARKETED
• ULTRAMAIN® v9™ M&E / MRO
• ULTRAMAIN Mobile Mechanic™
• ULTRAMAIN Mobile Inventory™
• ULTRAMAIN ELB™
• ULTRAMAIN M&E / MRO: 31 modules
including: Configuration Management;
Line/Base Mx Planning; Line/ Base Mx
Scheduling; GATe; Quality Assurance;
Asset Management
KEY BUSINESS/SOFTWARE AREAS
• Maintenance & Engineering
• MRO
• Military Maintenance
• Maintenance Planning & Scheduling
• Paperless Customer Care on Mobile
Devices
• Electronic Technical Logbook
Ultramain Systems, Inc. develops M&E / MRO and ELB
software for the aviation industry and is the only aviation
software provider with customers running full, end-to-end
paperless operations from the cockpit to the ground.
ULTRAMAIN v9, featuring Mobile Mechanic and Mobile
Inventory enables real-time paperless data collection for the
full maintenance and inventory process. Combine ULTRAMAIN
v9 with ULTRAMAIN ELB, the easy-to-use electronic
logbook, and the entire maintenance process becomes
paperless. Contact us to learn what you need to equip your
organization with customer mobile devices and see why
elite aviation customers around the world are choosing
ULTRAMAIN to reduce costs and increase aircraft up time.
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
DIRECTORY
Vistair Systems
W: www.vistair.com
T: 01454 550663
E: info@vistair.com
Location: United Kingdom
NAME OF PRODUCT MARKETED
• DocuNet, CrewNet, SafetyNet,
QualityNet, RiskNet
KEY BUSINESS/SOFTWARE AREAS
• Aviation Document Management Solution
• Aviation Safety Management Software
• Aviation Quality Management Solution
• Crew Notices and Bulletins Software
Vistair provides document, safety and quality management
technology solutions to support the delivery of improved
safety, compliance, and operational efficiency that results
in significant commercial savings to airline organisations.
Combining technology, development delivery, Vistair’s
solutions provide both airlines and ground operations with
an approach that helps demonstrate a clear link between
increased reporting and a change in procedures and
behaviours, to drive a safer organization  
Document Management: DocuNet™ is a powerful document
management and distribution solution, capable of delivering
a complete operational library of all mission-critical content
across multiple platforms and fleets. It provides a process for
airlines to control the intellectual content of manuals, handling
processes relating to data, publication and delivery, enabling
airlines to focus on core business operations.
Safety/Quality Management: SafetyNet™ is an aviation
reporting system and investigation solution that drives real
change in the management of safety-related occurrences.
It is currently deployed by a number of global airlines
including Delta and also counts the military among its
user base. Complementing this is RiskNet™ an advanced,
change and aviation risk management solution that provides
hazard identification. Integrating with both, QualityNet™ is
a comprehensive aviation compliance software that enables
Quality Managers to manage audit schedules, checklists and
non-compliances through an intuitive interface. Yonder
CLICK HERE for Product Details
CLICK HERE to Request Private Demo
AIRCRAFT IT MRO • MARCH-APRIL 2021 • 69
AIRCRAFT IT
Operations
Yonder
W: www.yonder.info
T: +41 43 215 27 94
E: contact@yonder.info
Location: Zurich, Switzerland
NAME OF PRODUCT MARKETED
• Yonder Mind
KEY BUSINESS/SOFTWARE AREAS
• Content Management System
• Workflow-based Content Distribution
Webinars
• Compliance Tracking
• Content-based Learning eJournals
Software
Stay in control of your content and bring reliable, role-
specific information to frontline employees — with one fully
Conferences
customizable content management solution. Yonder Mind
is an easy-to-use content management solution designed
specifically for controlled information like operation manuals,
News
guidelines, rules, or regulations. Our unique approach
allows users to work with dynamic content instead of
static documents. Dynamic content will display the right
information at the right time, depending on the user profile
Advisory Unit
and on the context of use. A powerful search function further
improves end-user satisfaction.
Yonder Mind brings operational documentation and
manufacturer manuals together in one solution. Pilots work
with the easy to use YM Offline App and enjoy role-specific
revision updates instead of having to go through hundreds
of revised pages. Editors create and enhance content in the Want to be involved?
YM Editor while revisions become manageable again thanks
to the fully integrated YM Workflow. Company guides (e.g.
Winter Ops Guide) can be created without having to worry Simply email
about duplicates anymore since information is only contained
once in Yonder Mind. And never miss a change in regulation
again thanks to our IQSMS Connector.
scott.leslie@aircraftit.com
We have over 15 years of experience with electronic for more information
documentation in aviation that we can leverage to our
customers’ benefit. Our team has a diverse background
ranging from a former EFB administrator for a large
international airline to a long-haul captain knowing, from his
own experience, what crews need.
CLICK HERE for Product Details www.aircraftIT.com
CLICK HERE to Request Private Demo
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