SAQA - 13931 - Assessment Guide

NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: END USER COMPUTING
ID 61591 LEVEL 3 - 130 CREDITS
ASSESSMENT GUIDE
SAQA: 13931
MONITOR AND CONTROL THE MAINTENANCE OF OFFICE EQUIPMENT
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CANDIDATE DETAILS
Candidate
Name:
Physical Address: Contact Details:
Identity Number
Tel: Email:
Assessor Name:
Tel: Email:
Moderator
Name:
Tel: Email
Physical Address:
Tel:
Declaration:
I, _ (assessor) hereby declare that the information

contained in the attached documentation is, to my knowledge, correct and valid.
Candidate
Date
signature
Assessor
Date
signature
Moderator
Date
signature
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All qualifications and part qualifications registered on the National Qualifications Framework are public property.
Thus t reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the
source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD:
Monitor and control the maintenance of office equipment

SAQA UNIT STANDARD TITLE
US ID
13931 Monitor and control the maintenance of office equipment
ORIGINATOR ORIGINATING PROVIDER
SGB Administration
QUALITY ASSURING BODY
-
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration
ABET UNIT PRE-2009 NQF NQF LEVEL CREDITS
BAND STANDARD LEVEL
TYPE
Undefined Regular- Level 3 NQF Level 03 4
Fundamental
REGISTRATION STATUS REGISTRATION REGISTRATION SAQA DECISION
START DATE END DATE NUMBER
Reregistered 2012-07-01 2015-06-30 SAQA 0695/12
LAST DATE LAST DATE FOR ACHIEVEMENT
FOR
ENROLMENT
2016-06-30 2019-06-30
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text
(purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless
specifically stated otherwise.
This unit standard does not replace any other unit standard and is not replaced by any other unit
standard.
PURPOSE OF THE UNIT STANDARD

Learners will be learning towards obtaining a national qualification at level 3 or are working in an
administrative and SMME (Small, Medium and Micro Business) environment, where the acquisition of
competence against this standard will add value to the learner`s fob, or chances of finding
employment.
Learners will be well positioned to extend their learning and practice into other areas in the business
environment, or to strive towards professional standards and improved performance.
The qualifying learner is capable of:
 Demonstrating and understanding of office equipment maintenance procedures and processes
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 Conducting routine maintenance on designated office equipment
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners will have demonstrated competence in communication at NQF level 2 or equivalent.
UNIT STANDARD RANGE

 Office equipment for maintenance will include computer printers, photocopiers, fax machines,
personal computers, laptop computers, palmtop computers, scanners, binding machines, overhead
projectors, data projectors and any other related equipment.
 Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal,
cartridge replacement and clearing paper jams.
 Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner
cartridges, ink cartridges, oil and blower.
Specific Outcomes and Assessment Criteria:
SPECIFIC OUTCOME 1
Demonstrate an understanding of office equipment maintenance procedures and processes
ASSESSMENT CRITERIA
ASSESSMENT CRITERION 1
1. The importance of conducting routine maintenance on office equipment is explained.
2. Office equipment for maintenance is identified and listed.
3. Procedures for maintenance of office equipment are explained.
4. Appropriate personnel are notified of impending maintenance.
SPECIFIC OUTCOME 2
Monitor and liaise with maintenance providers
ASSESSMENT CRITERIA
1. Maintenance providers are identified, listed and contact details are obtained.
2. Suggestions and recommendations for suitable maintenance providers are submitted.
3. Maintenance agreements are studied and filed.
4. Maintenance providers are contacted to repair or maintain equipment where relevant.

5. Any problems with maintenance providers are identified and reported.
SPECIFIC OUTCOME 3
Conduct routine maintenance on designated office equipment
ASSESSMENT CRITERIA
1. Type of routine maintenance is identified and explained.
2. Safety measures for routine maintenance are described.
3. Location of maintenance equipment and accessories are identified and procedure for retrieval is
explained.
4. Routine maintenance is conducted according to manufacturers' instructions.
5. Office equipment is checked to ensure it is in working order before use.
6. Maintenance materials are disposed of in accordance with organisational requirements.
7. Routine maintenance is conducted within agreed time frames.
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation and Moderation:
The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering
learning towards these standards and register assessors.
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

 Company maintenance procedures
 Specific details of providers of maintenance
 Maintenance agreements
 Routine maintenance procedures and processes
Critical Cross-field Outcomes (CCFO):
UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems pertaining to the maintenance of office equipment.
UNIT STANDARD CCFO WORKING

Work effectively with others to ensure that the production area is maintained.
UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information relating to maintenance procedures and
providers.
UNIT STANDARD CCFO COMMUNICATING

Communicate effectively with personnel and providers to ensure the effectiveness of the equipment in
workplace.
QUALIFICATIONS UTILISING THIS UNIT STANDARD:

PRE-
QUALITY
QUALIFICATION 2009 NQF END
ID STATUS ASSURING
TITLE NQF LEVEL DATE
BODY
LEVEL
As per Learning
National Certificate: 2015- Programmes
NQF
Core 67465 Business Administration Level 3 Reregistered 06- recorded
Level 03
Services 30 against this
Qual
As per Learning
Professional 2015- Programmes
NQF
Core 60650 Qualification: Business Level 3 Reregistered 06- recorded
Level 03
Administration 30 against this
Qual
Further Education and
Passed the End Was MICTS
Training Certificate: 2007-
NQF Date - until Last Date
Core 49120 Film, Television and Level 4 12-
Level 04 Status was for
Video Production 02
"Registered" Achievement
Operations
Further Education and 2015-
NQF
Core 50520 Training Certificate: Level 4 Reregistered 06- ETDP SETA
Level 04
Library Practice 30
As per Learning
National Certificate:
2015- Programmes
Information NQF
Elective 61591 Level 3 Reregistered 06- recorded
Technology: End User Level 03
30 against this
Computing
Qual
National Certificate: 2015-
NQF
Elective 63409 Wholesale and Retail Level 3 Reregistered 06- W&RSETA
Level 03
Operations 30
Passed the End Was W&RSETA
National Certificate: 2008-
NQF Date - until Last Date
Elective 48764 Wholesale and Retail Level 3 10-
Level 03 Status was for
Sales Practice 22
"Reregistered" Achievement

ASSESSMENT STRATEGY
QUALIFICATION NATIONAL CERTIFICATE: INFORMATION
SAQA ID 61591
TITLE TECHNOLOGY: END USER COMPUTING
Total
Level 3
NQF Level 3 Credit 130
Value
The purpose of the qualification is to build the knowledge and skills
required by learners in End User Computing. It is intended to empower
learners to acquire knowledge, skills, attitudes and values required to
operate confidently in the End User Computing environment in the South
Target Group African community and to respond to the challenges of the economic
environment.
The Purpose of the Assessment

Assessment
Context of
Range Addressed
 The range covered, refers to all the unit standards, specific
outcomes and assessment criteria as outlined by the
Qualification.
Assessment Approach
Assessment is focused on the applied competence of the learner and
the relevant unit standards determine the assessment criteria.
Summative Assessment
This is a summative assessment and assesses candidates
NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: END USER
COMPUTING
Rating
Learners are rated “Competent" or "Not Yet Competent”.

Assessment Instruments
Types of
Assessment Method
Evidence
Knowledge Questionnaire:
Knowledge will be assessed by a knowledge

questionnaire.
Product Sampling:
Direct
All your documented evidence on completion of
the assessment process will be evaluated.
Assessment Conditions
The collection of evidence for the purposes of this assessment will

take place in either the candidate’s home-based environment or in
the classroom. The candidate will be expected to manage basic
personal finance as stipulated by the Unit Standards specific
outcomes, range statements and assessment criteria.

Assessment Team
The assessment team consists of the following:
 Evidence Collection Facilitator

 Assessor
 Internal Moderator (20% of all portfolios are moderated)
 External Moderator (20% of portfolios are moderated)
Special Assessment Needs
Special needs are dealt with in the Assessment Preparation

Interview. Should the candidate present any special needs
requests, the assessment will be adjusted, provided that the
fairness, validity and reliability of the assessment are not
compromised.
In addition the knowledge test may be administered as an

oral interview or as a written test depending on the
confidence and language levels of the candidates.

ASSESSMENT PROCESS
The Steps: How:
1. Review this assessment guide to:
 Ensure that you understand all the requirements of the

assessment in terms of evidence required to prove
competence.
 Validate the assessment instruments against the
candidate’s context.
 Ensure that you have familiarised yourself with all the
policies and procedures referred to in the assessment
Prepare for the
guide.
Assessment
2. Identify and prepare the candidate for the assessment by:
 Conducting the “Assessment Preparation Interview, Sheet”

where all the details regarding the assessment are
discussed and agreed to by all parties.
OR
 Provide the candidate with a letter detailing all the
specifications covered in the “Assessment
Preparation Interview Sheet.”
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The Steps: How:
1. Review the assessment plan with the candidate.
2. Collect the evidence in accordance with the instrument

requirements.
Please note that the checklist covers the following:

Conduct
Assessment Knowledge Questioning
This assessment covers all the foundational competence as
outlined by the specific outcomes, range statements and
assessment criteria in the unit standard and may be conducted as
a written or oral test.
Gather, record and make judgments on all the evidence.

The Steps: How:
1. Make assessment decision and discuss the results with

the learner in a face-to-face interview.
2. Ensure that your feedback is developmental and supportive

in nature.
3. Advise the candidate on what action to follow in the

event of a “Not-Yet-Competent”.
4. Advise the candidate on what action to take where

he/she feels the need to appeal your decision.
Make
assessment 5. Allow the candidate time to provide you with
Decision feedback relevant to the process.
6. Ensure the candidate counter-signs the “Assessment

Decision” to indicate his/her agreement to the
feedback and overall score.
7. Record the candidate’s feedback in this guide and ensure

that it is provided to the person responsible for the quality
assurance of assessment tools.
8. Handle any disputes and identify matter that

requires contingency planning.
Review the
Complete the “Assessment Review” documents and submit to
Assessment
the assessment co-ordinator.
Process
Assessor Signature Date

ASSESSMENT CONFIRMATION
Dear :
(Candidate Name & Surname)
This serves as a confirmation that your “Assessment Preparation Interview” will

be conducted on the (date) at (venue).
We will discuss:
 The purpose of the assessment.

 The date, time and venue of your assessment.
 The context of the NQF.
 And select the Unit Standard against which you will be assessed.
 The credit value, level, of the unit standard against which you will be assessed.
 The assessment procedure.
 The assessment methods to be used in your assessment.
 How the evidence will be collected.
 What evidence you are required to present on the day, whether
direct, historical or indirect.
 Your special requirements, whether medical or personal, that will affect the
assessment procedure.
 And agree to feedback procedures.
 The moderation process.
 Appeals procedure.
 Agree to and sign the assessment plan.
Please do not hesitate to contact me should you have any further queries.
Thank you
Assessor Signature Date

Candidate Signature Date

ASSESSMENT PREPARATION INTERVIEW SHEET
DESCRIPTION YES NO COMMENTS/CONTINGENCY
This assessment is a formative assessment and it
is based on the outlined unit standard/s for the
MONITOR AND CONTROL THE MAINTENANCE OF OFFICE
EQUIPMENT, module.
Your assessment evidence for the MONITOR AND

CONTROL THE MAINTENANCE OF OFFICE
EQUIPMENT, module needs to be submitted on.......
(day) of...............(month)...........(year) at the

following
address/place................................................................
You will be assessed based on the outlined Unit
Standards. The assessment activities are linked to
specific outcomes/assessment criteria of the
outlined Unit Standards.
To determine your competence level, the
following are the methods to be used for this
assessment:
1. Knowledge questionnaire
To be declared competent on MONITOR AND
CONTROL THE MAINTENANCE OF OFFICE EQUIPMENT,
module (formative assessment), you should have

obtained at least 80% of the total mark of this
assessment.
You will be provided with detailed feedback on
your performance of this assessment as follows:
1. Written Feedback
2. Verbal Feedback
Should you be declared “not yet competent” on
this assessment, you will be entitled for re-
assessment opportunity/ies.
You will be required to re-submit evidence (only
for areas) you were declared not yet competent.
A date for re-submission will be agreed with the

assessor.
You will be entitled to lodge an appeal should
you not be satisfied with the assessment
decision of your assessment.
You will be required to provide the assessor
feedback on assessment procedure – this is to
assist in improving the assessment practices.
Your results of assessment and portfolio of
evidence information will not be provided to any
person without your written consent.
Learner’s Declaration
I…………………………………………………………………………………………….herewith declare
that I am ready for the assessment, that we have reviewed the assessment preparation
and plan, I understand the assessment process and I am happy that the assessment will be
conducted in a fair manner.
Learner Signature: Date: Assessor Signature: Date:

COMPETENCE JUDGEMENT
OVERALL COMPETENCE RECORD
Candidate Assessor
Venue Date
NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: END USER COMPUTING

QUALIFICATION
Evidence evaluation Relevant Valid Authentic Consistent Current Sufficient

Knowledge
questionnaire
EVIDENCE SUMMARY
TYPES OF ASSESSMENT FEEDBACK REQUIREMENTS
EVIDENCE METHODS MET
YES NO
DIRECT KNOWLEDGE
QUESTIONNAIRE
Additional Feedback From Assessor

ASSESSMENT DECISION
The candidate has submitted evidence that is valid, relevant, current, sufficient and authentic against the listed specific
The candidate is competent in all the assessment criteria listed. (Yes/No)
The candidate is not yet competent in the following criteria:

The following items needed some corrective action or improvemen
RE-ASSESSMENT DECISION: 1
The candidate has submitted additional evidence that was required. The evidence is valid, relevant, sufficient and authenti
RE-ASSESSMENT DECISION: 2
The candidate has submitted additional evidence that was required. The evidence is valid, relevant, sufficient and authenti

Assessor’s name, surname and signature Date
Declaration by candidate
I, …………………………………………………………………….declare that I am satisfied that the feedback given to
CandidateDate Assessor Date Moderator Date

APPEALS APPLICATION
Candidate Application
Date
Assessor Assessment
Date
Assessment Venue
Qualification NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: END USER

against which you COMPUTING
were assessed
What was the purpose of

the assessment?
Explain how you were assessed?
List the reasons why you

disagree with the assessment
decisions.
Another Assessor
Different Assessment Instrument

Which one of the
following options could Different Assessment Method
resolve the matter?
Different Venue for Assessment
Different Time
List any special needs you may
have.
Candidate signature Date
Moderator signature Date

RE-ASSESSMENT POLICY
The following will apply with reference to the (Insert company name) re-
assessment policy:
1. When a candidate has to undergo re-assessment, he/she will be given
specific feedback and guidance so as to concentrate on areas of
weakness.
2. The onus is on the candidate to communicate with the assessor to inform
him/her when he/she is ready for assessment
3. The re-assessment will take place in the same/similar situation or context and
under the same conditions
4. The same assessment methods and/or instruments may be used, but the task
and materials will be different but at the same level and complexity as the
previous task
5. Re-assessment can take place a maximum of 2 times per candidate, per unit
standard. Any further reassessment must be discussed with clients so as to
arrive at the best solution and advice for the learner.
6. A maximum of 3 months will be allowed in between each re-assessment,
unless otherwise discussed between the parties
7. Guidance will be given to those candidates who are unsuccessful after 3
attempts, and possible and more suitable learning avenues will be offered
to learners. Costs will be discussed with the SETA and client and any
costs incurred will be at a learners’ cost.

ASSESSMENT REVIEW
Candidate Assessor
Venue Review date
Qualification NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: END USER
COMPUTING
Review Dimension ASSESSOR CANDIDATE ACTION
The principles/criteria for Agree Agree

good assessment were Disagree Disagree
achieved.
The assessment related to the Agree Agree
registered unit standard. Disagree Disagree
Agree Agree
The assessment was practicable.
Disagree Disagree
It was time efficient and cost-
Agree Agree
effective and did not interfere
Disagree Disagree
with my normal
responsibilities.
The assessment instruments Agree Agree
were fair, clear and Disagree Disagree
understandable.
The assessment judgements were Agree Agree
made against set requirements. Disagree Disagree
The venue and equipment were Agree Agree
functional. Disagree Disagree
Special needs were identified Agree Agree
and assessment plan was Disagree Disagree
adjusted. was constructive
Feedback Agree Agree
against the evidence required. Disagree Disagree
An opportunity to appeals was Agree Agree
given. Disagree Disagree
Agree Agree
The evidence was recorded.
Disagree Disagree
CANDIDATES DECLARATION OF UNDERSTANDING
I am aware of the moderation process and understand that the moderator could declare
the assessment decision invalid

Candidate Date Assessor Date Moderator Date

Unit Standard Alignment
This is aligned to the following Unit Standard:
Assessment Matrix: US ID: 13931
Monitor and control the maintenance of office equipment NQF

Unit standard ID: 13931 Credits: 4
Level: 3
Unit standard range  Office equipment for maintenance will include computer printers, photocopiers, fax machines, personal
computers, laptop computers, palmtop computers, scanners, binding machines, overhead projectors, data
projectors and any other related equipment.
 Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal, cartridge
replacement and clearing paper jams.
 Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner cartridges, ink
cartridges, oil and blower.
Summative Specific
Specific outcomes and Deliver Media Formative Formativ Date &
Assessmen Outcome
assessment criteria y Aids, Assessment e signature
t Strategy Referenc
Method Resources Strategy activities
e
s
P = Project Q = Questioning B = Brainstorming R = Role-play CS
Formative Assessment Strategy Legend
= Case Study W = Workplace Activity S = Self Assessment Checklist
O = Observation Q = Questioning PS = Product Sampling R = Role-
Summative Assessment Strategy Legend
play CS = Case Study T = Testimonial P = Project
Specific Outcome 1 Demonstrate an understanding of office equipment maintenance procedures and processes
Outcome Range

AC1.1 Facilitation. Learner Q, W Activity 1- 3 ,Q Learner Guide:
The importance of Classroom Manual, Identifying P8-11
conducting routine discussion. Classroom
Written question POE
maintenance on office equipment Workbook:
equipment is explained. displaying data Activity 1- 9 p. 8-12
graphically

Office equipment for Classroom Manual, Identifying P8-11
maintenance is identified discussion. Classroom
and listed. equipment Workbook:
displaying data Activity 1- 9 p. 8-12
graphically

Procedures for Classroom Manual, P8-11
Identifying
maintenance of office discussion. Classroom
equipment are explained. equipment Workbook:
displaying data Activity 1- 9 p. 8-12
graphically

Appropriate personnel Classroom Manual, P8-11
Identifying
are notified of discussion. Classroom
impending equipment Workbook:
maintenance. displaying data Activity 1- 9 p. 8-12
graphically

Specific Formative Summative Specific
Formativ Date &
outcomes Delivery Methods Media Assessment Assessment Outcome
e signature
and Aids, Strategy Strategy Referenc
activities
assessment criteria Resources e
Formative Assessment Strategy P = Project Q = Questioning B = Brainstorming R = Role-play CS = Case Study
Legend W = Workplace Activity S = Self Assessment Checklist
Summative Assessment Strategy O = Observation Q = Questioning PS = Product Sampling R = Role-play CS

Legend = Case Study T = Testimonial P = Project
Specific Outcome 2 Monitor and liaise with maintenance providers
Outcome Range
AC 2.1 Facilitation Learner Manual, Q, W Activity 4-6 ,Q Learne

Maintenance providers . Classroom Identifying r
are identified, listed and Classroom equipment Guide:
contact details are discussion. Written POE
p. 12-
obtained. question Activity 1- 9 14
displaying
data Workbook:
graphically p. 13-15
AC 2.2 Facilitation Learner Manual, Q, W Activity 4-6 ,Q Learne
Suggestions and . Classroom Identifying r
recommendations for Classroom equipment Guide:
suitable maintenance discussion. Written POE
p. 12-
providers are question Activity 1- 9 14
submitted. displaying
data Workbook:

AC 2.3 Facilitation. Learner Manual, Q, W Activity 4-6 ,Q Learner
Maintenance agreements Classroom Classroom equipment Identifying Guide:
are studied and filed. discussion. p. 12-14
Written POE
question Activity 1- 9 Workbook:
displaying data p. 13-15
graphically

Maintenance providers are Classroom Classroom equipment Identifying Guide:
contacted to repair or discussion. p. 12-14
maintain equipment Written POE
where relevant. question Activity 1- 9 Workbook:
graphically

Any problems with Classroom Classroom equipment Guide:
Identifying
maintenance providers are discussion. p. 12-14
identified and reported. Written POE
graphically

Specific Formative Summative Specific
Formative Date &
outcomes Delivery Methods Media Assessment Assessment Outcome
activities signature
and Aids, Strategy Strategy Referenc
assessment criteria Resources e
P = Project Q = Questioning B = Brainstorming R = Role-play CS = Case
Formative Assessment Strategy Legend
Study W = Workplace Activity S = Self Assessment Checklist
O = Observation Q = Questioning PS = Product Sampling R = Role-play

Summative Assessment Strategy Legend
CS = Case Study T = Testimonial P = Project
Specific Outcome 3 Conduct routine maintenance on designated office equipment
Outcome Range
AC 3.1 Facilitation. Classroom Learner Q, W Activity 7-11 ,Q Learne

Type of routine discussion. Manual, r
Identifying
maintenance is identified Classroom Guide:
and explained. Written POE
equipment p. 15-
question Activity 1- 9 20
displaying
data Workbook:
AC 3.2 Facilitation. Classroom Learner Q, W Activity 7-11 ,Q Learne
Safety measures for discussion. Manual, Identifying r
routine maintenance are Classroom Guide:
described. Written POE
equipment p. 15-
question Activity 1- 9 20
displaying
data Workbook:

AC 3.3 Facilitation. Classroom Learner Q, W Activity 7-11 ,Q Learner
Location of maintenance discussion. Manual, Identifying Guide:
equipment and accessories Classroom p. 15-20
are identified and Written POE
equipment
procedure for retrieval is question Activity 1- 9 Workbook:
explained. displaying data p. 16-21
graphically

Routine maintenance is discussion. Manual, Guide:
Identifying
conducted according to Classroom p. 15-20
manufacturers' Written POE
equipment
instructions. question Activity 1- 9 Workbook:
graphically

Office equipment is discussion. Manual, Guide:
Identifying
checked to ensure it is in Classroom p. 15-20
working order before use. Written POE
equipment
graphically

Maintenance materials are discussion. Manual, Guide:
Identifying
disposed of in accordance Classroom p. 15-20
with organisational Written POE
equipment
requirements. question Activity 1- 9 Workbook:
graphically

Routine maintenance is discussion. Manual, Identifying Guide:
conducted within agreed Classroom p. 15-20
time frames.
Written POE
equipment
graphically
Critical cross-field outcomes Description Formative activities Summative assessment Comments
UNIT STANDARD Identify and solve problems Activity 1 – 11 Activity 1 – 9

CCFO IDENTIFYING pertaining to the maintenance of
office equipment.
UNIT STANDARD Work effectively with others to ensure Activity 1 – 11 Activity 1 – 9

CCFO WORKING that the production area is
maintained.
UNIT STANDARD Collect, analyse, organise and Activity 1 – 11 Activity 1 – 9

CCFO ORGANISING critically evaluate information
relating to maintenance procedures
and providers.
UNIT STANDARD Communicate effectively with Activity 1 – 11 Activity 1 – 9

CCFO COLLECTING personnel and providers to ensure
the effectiveness of the equipment in
workplace.

Assessment Instruments
WORKBOOK ASSIGNMENTS & STRUCTURED QUESTIONS
Learner’s name See Attached name list
Assessor’s name
Moderator’s name
Date of assignments
Date of feedback
Qualification
# Unit Standard(s) Standard Operating Comments / Remarks C NYC

procedures
13931 Monitor and control the

maintenance of office
equipment
Learner’s overall achievement Competent / Not yet competent YES NO
Actions required Certification Re-assessment Date of re-assessment

Learner’s signature See Attached Name list
Assessor’s signature
Moderator’s signature
WRITTEN KNOWLEDGE QUESTIONNAIRE
Assessor’s name
Moderator’s name
Date of Written Questionnaire
Date of feedback

procedures

equipment
Learner’s overall achievement Competent / Not yet competent YES NO
PRODUCT SAMPLING (Practical exercises)
Assessor’s name
Moderator’s name
Date of Observation
Date of feedback

procedures
equipment
Learner’s overall achievement Competent / Not yet competent () YES NO


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NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY: END USER COMPUTING

ID 61591 LEVEL 3 - 130 CREDITS

MONITOR AND CONTROL THE MAINTENANCE OF OFFICE EQUIPMENT

Physical Address: Contact Details:

I, _ (assessor) hereby declare that the information

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

Monitor and control the maintenance of office equipment

PURPOSE OF THE UNIT STANDARD

The qualifying learner is capable of:

 Demonstrating and understanding of office equipment maintenance procedures and processes

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LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

UNIT STANDARD RANGE

Specific Outcomes and Assessment Criteria:

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UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

UNIT STANDARD CCFO WORKING

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UNIT STANDARD CCFO COLLECTING

UNIT STANDARD CCFO COMMUNICATING

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

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The Purpose of the Assessment

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Knowledge will be assessed by a knowledge

The collection of evidence for the purposes of this assessment will

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The assessment team consists of the following:

 Evidence Collection Facilitator

Special Assessment Needs

Special needs are dealt with in the Assessment Preparation

In addition the knowledge test may be administered as an

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The Steps: How:

1. Review this assessment guide to:

 Ensure that you understand all the requirements of the

2. Identify and prepare the candidate for the assessment by:

 Conducting the “Assessment Preparation Interview, Sheet”

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1. Review the assessment plan with the candidate.

2. Collect the evidence in accordance with the instrument

Please note that the checklist covers the following:

Gather, record and make judgments on all the evidence.

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1. Make assessment decision and discuss the results with

2. Ensure that your feedback is developmental and supportive

3. Advise the candidate on what action to follow in the

4. Advise the candidate on what action to take where

6. Ensure the candidate counter-signs the “Assessment

7. Record the candidate’s feedback in this guide and ensure

8. Handle any disputes and identify matter that

Assessor Signature Date

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(Candidate Name & Surname)

This serves as a confirmation that your “Assessment Preparation Interview” will

 The purpose of the assessment.

Assessor Signature Date

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Your assessment evidence for the MONITOR AND

(day) of...............(month)...........(year) at the

module (formative assessment), you should have