Complaint Management System

A Synopsis of Major Project

Submitted in partial fulfillment of requirements of the degree
of
Master of Computer Applications
by
Arti Ahirwar
EN19CA501022

Department of Computer Application

Faculty of Engineering

MEDI-CAPS UNIVERSITY, INDORE- 453331

Jan-April 2021
About Company

Opulence InfoTech Pvt. Ltd provides enterprise solution for your business. We have a complete
understanding of different domain and we only approach business domain in which we have
expertise level and have confidence on 100% work delivery.

Opulence InfoTech Private Limited is a Private incorporated on 28 October 2015. It is classified

as Non-govt company and is registered at Registrar of Companies, Gwalior. Its authorized
share capital is Rs. 1,000,000 and its paid up capital is Rs. 500,000. It is involved in Other
computer related activities [for example maintenance of websites of other firms/ creation of
multimedia presentations for other firms etc.]

Opulence InfoTech Private Limited's Annual General Meeting (AGM) was last held on 30
September 2019 and as per records from Ministry of Corporate Affairs (MCA), its balance sheet
was last filed on 31 March 2019.

Introduction

A complaint management system is a software program that allows companies to

address customers' inquiries, deliver consistent support and manage complaints in a
timely manner.

Objective of complaint management system 

The objective of the complaints management system is

1. To make complaints easier to coordinate, monitor, track and resolve,

2. To provide company with an effective tool to identify and target problem areas, monitor
complaints handling performance

3. To make business improvements.

4. Prompt and specific retrieval of data.

5. Flexibility in the system according to the changing environment.

6. Controlling redundancy in storing the same data multiple times.

7. Accuracy, timeliness and comprehensiveness of the system output.

8. Stability and operability by people of average intelligence.

9. Enhancement in the completion of work within the constraints of time.

FEASIBILITY STUDY
Online Complaint Management System provides an online way of solving the problems faced by
the public by saving time and eradicate corruption , And The ability of providing many of the
reports on the system , and add to Facilitate the process of submitting a complain.

FUNCTIONAL REQUIREMENTS
The functional requirements are those requirements which are necessary to the eye of the
user and the client. Here we try to make the module possible to accomplish the need of the
desired function.

few of its functional requirements are as follows-

User required to fill the details with necessary validated inputs and registered to the system
and using credentials doing the login task.
The user can specify the problem of his with the system determining the severity of the
problem and when he gets the problem successfully.

The complaint goes to staff interface, and he reads that and takes necessary action.

The team takes action by sending notice to the responsible staff and saying him to resolve
the problem or take appropriate action.

As problem get solved, he sends notice to the users such that the problem can be solved or
not and the reason of the problem was the given and what necessary action needed to take
care.

NON – FUNCTIONAL REQUIREMENTS

Interactive and Good Performance

The website for online auction management system shall have the following abilities and
capabilities.

 The responsiveness of the website shall be high and the website shall behave as per the
user action.
 The response time and throughput time on the site shall be minimal

Security
 The website shall offer secure login option to the users to avoid unauthorized access to
the system and the information
 Advanced access control shall be included in the site

Reliability

 The web site shall provide the users with valid information at all times.

Hardware Requirements

Processor: Intel Pentium 4 or above

Ram: 256mb or above

Hard disk: 160GB or above

Software Requirements

Windows/ android/ Linux/ mac/ chrome or any other operating system

Mozilla Firefox / Google chrome / opera mini / UC browser or internet explorer

Limitations

 Lack of Test Drives

 No Warranty
 Sketchy Background