Professional Documents
Culture Documents
2 Number of research papers per teachers in the Journals notified on UGC website during the last five years. (10)
Department
Title of Name of the Year of ISBN/ISSN
Sl.No of the Name of journal Link of the recognition in UGC enlistment of the Journal
paper authors/s publication number
teacher
A study on
risk and
Dr B Department e-ISSN: 2321-
reward of
Mohammad of 5933, p-ISSN:
1 employees IOSR Journal of http://www.iosrjournals.org/iosr-jef/papers/Vol11-Issue5/Series-
Rafee and Commerce 2020 2321-
with special Finance 1/B1105010914.pdf
Dr.Mohammed and 5925.Volume
reference to
Arif Pasha Management 11, Issue 5
IT Companies
in Bangalore
A Study on
Occupational e-ISSN: 2278-
Stress among Department 487X, p-ISSN:
Prof.Sneha
the Doctor’s of 2319-7668.
2 Singh and Dr B IOSR Journal of http://www.iosrjournals.org/iosr-jbm/papers/Vol22-
in Private Commerce 2020 Volume 22,
Mohammad Management issue8/Series-7/B2208070915.pdf
Sector and Issue 8. Ser. VII
Rafee
Hospitalsat Management (August 2020),
Bangalore PP 09-15
Urban District
A Study On
e-ISSN: 2321-
Impact Of
Dr B Department 5933, p-ISSN:
Artificial
Mohammad of 2321-
3 Intelligence IOSR Journal of http://www.iosrjournals.org/iosr-jef/papers/Vol11-
Rafee and Commerce 2020 5925.Volume
In Financial Finance Issue4/Series-6/E1104063438.pdf
Dr.Mohammed and 11, Issue 4 Ser.
Services Of
Arif Pasha Management VI (Jul. – Aug.
Private Banks
2020), PP 34-38
In Bangalore
Impact of Dr B Department
ISSN;0971-2143
GST and Mohammad of
4 Purakala UGC Vol-31 http://purakala.com/index.php/0971-2143
economic Rafee, Commerce 2020
Care Journal -Issues-11
growth in Prof.Sneha and
-April-2020
India Singh Prof. Management
Saleena Desai
Examining Dr.Gunaseelan Department
the Existence of
5
of Random Commerce Journal of
Walk Theory and Engineering
Management Science 2020 ISSN:0377-9254 https://jespublication.com/issue.php?cid=22&scid=56
An Empirical
Study on
Green Prof. Angel
Marketing Chakraborty, Department
TEST
from the Prof. Sneha of ISSN: 0193-
6 ENGINEERING
Indian Singh, Dr. M. Commerce 2020 4120 Page No. https://www.testmagzine.biz/index.php/testmagzine/article/view/5189/4188
&
Consumer Gurusamy, Dr. and 8559 - 8571
MANAGEMENT
Perspective Mahammad Management
with Special Rafee
Reference to
Bengaluru
The Impact of ISSN no 2454-
International
GST special Dr B Department 2024
Journal of
reference to Mohammad of volume no 5
7 Technical
restaurent Rafee, Commerce 2020 issue no 2 https://www.ijtrs.com/uploaded_paper
Research and
business Arun Jyothi and february 2020
Science
Management page no 19 to 23
Intelligent International
Car Parking Department Journal for
14 Prof.Ashwath
System Using of Computer Scientific 2019 ISSN:2321-0613 http://www.ijsrd.com/articles/IJSRDV7I90350.pdf
Narayana R
Wireless Science Research &
Sensor (UG) Development|
Network
A Self-
Regulatory International
Personal Journal of
Assistant For Scientific
15
A Smart research,
Home Prof. c Sahu Computer ISSN 2456-3307
Department science,
of Computer Engineering and
Science Information
(UG) Technology 2019 http://ijsrcseit.com/CSEIT194713
Behavioral
finance: The International
role of Preeti Kalyan Commerce Journal of ISSN - 2348-
16 http://www.ijrar.org/
psychological & and Research and 2018 1269, 2349-
=
https://www.ugc.ac.in/journallist/subjectwisejurnallist.aspx?tid=MjM0ODEyNjk=&&did=U2VhcmNoIGJ5IElTU04
factors in Dr.M.Gurusamy Management Analytical 5138
investment Reviews
decisions
Challenges in
implementing
information
Shanlax
technology in Commerce
17 international ISSN -2320-
micro Ms Susheela and 2018 http://www.shanlaxjournals.in/ugc-approved-journals/
journal of 4168
enterprises - Management
commerce
A study on
rural
Karnataka
Marketing International
Agricultural Journal of
Output With Department Innovative
18 http://www.ijitee.org/wp-
The Help Of Shakeela Banu of Technology and
content/uploads/papers/v9i4s/D10170394S20.pdf
Ict-A Study Commerce Exploring
Of and Engineering ISSN: 2278-
Chickaballpur Management (IJITEE) 2018 3075
District Of
Karnataka
An empirical
study on
students
International
perspective Commerce
19 journal of ISSN -
towards Robert H Utarid and 2018
research culture 2456-6683
online Management http://ijrcs.org/wp-content/uploads/201802016.pdf
and society
shopping and
its future in
India
Emotional Department
Intelligence of
20 ISSN: 2230-
In Teaching Dr.Sudarkodi Commerce 2018 https://www.researchgate.net/publication
9764
Fraternity and Management
Management Today
Histogram Of
Neem Flower,
Tanners
Cassia Flower
21 Used As A Mr. Rongali
Medicinal Yerram Naidu Journal of
Value Using Department Management
Image of Computer Engineering and
Processing Science Information ISSN:2394 -
Techniques (PG) Technology 2018 8124 http://navajyotijournal.org/February_
Women
Shanlax
entrepreurship Commerce
22 international ISSN -2320-
in home stay Ms Susheela and 2018 http://www.shanlaxjournals.in/ugc-approved-journals/
journal of 4168
business - The Management
commerce
challenges
The impact of
capital
structure on Indian Journal of
Dr. Mohammed Commerce
23 profitability Commerce & ISSN -2249-
Arif Pasha and 2017 http://www.scholarshub.net/ugc.html
with reference Management 0310
& M Nagendra Management
to BSE Studies
SENSEX
companies
A study on Indian Journal of
Dr. Mohammed Commerce
24 the impact of Commerce & ISSN -2249-
Arif Pasha and 2017 http://www.scholarshub.net/ugc.html
dividend on Management 0310
& M Nagendra Management
stock prices Studies
3.3.2.1. Number of research papers in the Journals notified on UGC website during the last five years
ℎ
ℎ
ℎ
Number of research papers in the Journals notified on UGC website during the last five years 24
Average number of full time teachers during the last five years (291/5) = 58 58
Percentage (24/58 * 100) 41.37%
IOSR Journal of Economics and Finance (IOSR-JEF)
e-ISSN: 2321-5933, p-ISSN: 2321-5925.Volume 11, Issue 5 Ser. I (Sep. – Oct. 2020), PP 09-14
www.iosrjournals.org
I. Introduction
The current assessment is about danger and prizes of agents in exclusive organizations in top 10 IT
associations in Bangalore. It focuses on perceiving association among compensations and delegates execution in
private parts in the affiliation. The assessment is basically related with agent's show it give the analysis of the
laborers subject to that give prizes in the IT associations. It developing the working strategy and besides the
specialist's introduction it will improves the affiliation reputation and similarly as spikes the agents to better
execution in future. The affiliation needs to make key prize system for delegates in order to get bolster high
ground.
Dell EMC: The association was set up in the year 1979. The association is headquartered in Hopkinton. Dell is
an association that is locked in with selling data accumulating, information security, logical, dispersed
registering and naturalization.
Accenture Services Pvt Ltd: Accenture Services Pvt Ltd was developed in 1989 which is headquartered in
Ireland, Dublin. It is an overall directing, capable and the board organization association and is associated with
the overview of top IT associations in Bangalore.
IBM India: IBM India is headquartered in Bangalore, India. The association is giving directing, PC hardware
similarly as IT organizations. It is basically connected with retail, media transmission and banking zone. IBM
India is moreover associated with the summary of top IT associations in India.
Honeywell Technology Solutions Pvt Ltd:Honeywell Technology Solutions Pvt Ltd was set up in the year
1906 and is headquartered in New Jersey, Morris Plains, and United States. The association has been offering
Abstract
As per the reports, the doctor-population ratio in India is 1:1456 against the WHO recommendation of 1:1000.
The survey also mentions the initiatives the government has taken to address the shortage of doctors. In
continuation with SDG of UN, India’s Prime Minister Narendra Modi said that the “Sustainable development of
one-sixth of humanity will be of great consequence to the world and our beautiful planet,”. Health is a core
dimension of the SDGs; goal 3 aims to “ensure healthy lives and promote wellbeing for all at all ages”. Health-
related indicators- directly pertaining to health services, health outcomes, and environmental, occupational,
behavioural, or metabolic risks with well-established causal connections to health- are present in 10 of the
other 16 goals. The health care market can expand three-overlay to Rs 8.6 trillion (US$ 133.44 billion) by 2022.
Indian health care the travel industry advertise is developing at the pace of 18 percent year on year and is
relied upon to reach US$ 9 billion by 2020. Hence, health industry has a very good scope to grow, there is
terrible shortage of doctors in the country. The level of stress on the doctor is very high and leading to stress
among them. The study aims at assessing the occupational stress of doctors in hospitals at Bangalore and
degree of variability of risk and its attributes. The study uses the Spearman correlation coefficient and
Friedman ANOVA to find the relationship between factors which causes stress to doctors and work balance
environment. The study concludes that as per the responses of doctors they are not got stressed because of
deadline pressure, long working hours, high data documentation etc. They feel stressed towards insufficient
holidays, harassment from management, inadequate support system, and inadequate colleagues support at
workplace.
Key Words: National Health Policy, Sustainable Development Goals, Health care in India, ,Occupational
Stress, Medical Education
----------------------------------------------------------------------------------------------------------------------------- ----------
Date of Submission: 11-08-2020 Date of Acceptance: 27-08-2020
----------------------------------------------------------------------------------------------------------------------------- ----------
I. Introduction
The Indian government recently adopted the National Health Policy in March 2017 (NHP-2017) to
strengthen the health sector. The UN supports India in achieving the goal of the recently adopted National
Health Policy 2017 (in line with SDG-3) to “attain the highest possible level of health and well-being for all at
all ages through a preventive and promotive health care orientation in all developmental policies, and universal
access to good quality health care services without anyone having to face financial hardship as a consequence”.
With the objective of “leaving no one behind”, the UN General Assembly adopted the universal,
integrated and transformative 2030 Agenda for Sustainable Development together with a set of 17 Sustainable
Development Goals (SDGs) in 2015. At the 2015 United Nations summit, India’s Prime Minister Narendra
Modi said that the “Sustainable development of one-sixth of humanity will be of great consequence to the world
and our beautiful planet,”. Health is a core dimension of the SDGs; goal 3 aims to “ensure healthy lives and
promote wellbeing for all at all ages”. Health-related indicators- directly pertaining to health services, health
outcomes, and environmental, occupational, behavioural, or metabolic risks with well-established causal
connections to health- are present in 10 of the other 16 goals. India is the country which suffers with as many
issues with regard to health care. The current biggest challenge India’s public and private healthcare sector is
facing is revolutionising medical education. Most medical education in the country is controlled by private
medical colleges charging over a crore rupee for an MBBS seat or more than Rs 2- 3 crores for post-graduate
seats. We have to ensure that medical education is affordable.
The health care market can expand three-overlay to Rs 8.6 trillion (US$ 133.44 billion) by 2022. Indian
health care the travel industry advertise is developing at the pace of 18 percent year on year and is relied upon to
reach US$ 9 billion by 2020. There is a noteworthy degree for upgrading social insurance administrations
thinking about that human services spending as a level of Gross Domestic Product (GDP) is rising. The
Abstracts:
This paper focuses on the impact of artificial intelligence (AI) in the financial services of private banks in
Bangalore and to oversee the application of artificial intelligence methodology in the banks as well as
responses from the clients or consumers. This research is focused on the top 10 leading private banks in India.
To identify the information used in the banking industry, the data is collected from secondary sources based on
the literature review. A structured questionnaire is framed to collect the primary data of customers have toward
AI application. Findings: the result of the study that the private banks are using various AI services for the
customers benefit so that customers satisfied with their services in addition to that financial services as to
improve services more effectivemanner because some of them are dissatisfied with the banking services. It also
shows that people towards technology adoption give importance according to government initiative digital
India. The result also suggested that the customers more commitment from representatives to the bank by giving
development innovative preparing to improve the AI procedures in the workplace and Banks should ensure that
every single client utilizing web-based financial offices ought to be seen with e-alert on every single exchange.
Keywords:
Artificial Intelligence,Banking industry, Financial Services, Technology and Private Banks.
----------------------------------------------------------------------------------------------------------------------------- ----------
Date of Submission: 27-07-2020 Date of Acceptance: 11-08-2020
----------------------------------------------------------------------------------------------------------------------------- ----------
I. Introduction:
Banks are the most significant money related establishments in the economy. They are the chief
wellspring of credit for many families and some units of government. Banks assume a significant job in the
financial improvement process. The nation's economy relies on the proficient working of the financial
framework.The term AI was presented in the year 1950s by John McCarthy; he was the first to characterize
AI as "Science and designing of making Intelligence machines". Because of the change in Technology, AI is
presently getting its conspicuousness as there are quick advancement and huge enthusiasm among the Banking
Sector to over the serious weight.
Impact Of GST (Goods And Service Tax) And Economic Growth In India
Abstract: the objective of the study is to highlight the impact of GST on economic growth of India
which is said to be a one of major taxation reform post independence. The new reform has helped
the country to increase its GDP tax ratio on par with the global taxation system. The study
adopted exploratory research model based on past literature using information from research
journals, reports, news papers and magazine covering wide collections of academic literature on
India’s growth story post GST implementation. The study concludes that introduction of GST
received a mixed response from stakeholders initially and have brought both positive and
negative changes in the performance of all the sectors of the economy. The model result finds
that the government spending ratio is 1:0.27 which means if the government spends one crore,
the 27 lakh comes from GST tax collection.
Key Words: GST, Economic growth, GDP, Inflation, simple linear regression
I. Introduction
GST is a tax on consumption which is levied on the basis of Principle of destination at the final
consumption point. It avoids the cascading effect or a tax on tax which increases the tax burden
on the end consumer. It is something like a merchant pays to procure goods or services can be set
off later against the tax applicable on supply of goods and services. In other words, GST replaces
multiplicity of taxes imposed by central and state governments, which subsumes all indirect taxes
like Central Excise duty, commercial tax, Octroi tax/charges, VAT (Value added tax) and service
tax. Therefore, manufacturers, wholesalers and retail merchants can avail tax credit mechanism
under GST régime. It is conceptualized as ‗One Nation and One tax‘ and expected to eliminate
the existing cascading tax structure , ease compliances and create uniform tax rates and structure
and may help in reducing additional tax burdens on consumers. As a part of Major taxation
reform post independence and to increase the Tax to GDP ratio the Govt. of India had rolled out
GST from 1st July, 2017, Where in his Budget speech the then Finance Minister said India is a
non-compliant tax society as 36% of employees only fill tax returns in organized sector and 33%
in informal sector and 43% of the registered companies. Indian Tax to GDP ratio is at 16.6%
which is well below the emerging market economies and OECD average about 21% and 34%
respectively.
Under this system of taxation, the end consumer pays the final tax but an efficient input tax credit
system ensures that there is no cascading of taxes- tax on tax paid on inputs that go into
manufacture of goods. In order to avoid the payment of multiple taxes such as excise duty and
service tax at Central level and VAT at the State level, GST would unify these taxes and create a
1. INTRODUCTION
The better performance of economy also depends on growth of share market. It creates an opportunity for
company to increase their capital amount. Further, company can develop their business by market expansion with
the help of additional capital. Second, it act as better investment avenue to public for their investment. Based on the
expected return of investors’ and level of risk taking capability public are ready to invest their money. (Napitupulu,
T.A and Wijaya, Y. B., 2013). The index in share market is an index that measures a stock market and helps the
investors to make decision about performance of stock market. Successful investors enjoy return by occurring share
while it is undervalued and wish to transfer while the price of stock exceed or equal their basic value. The
independent nature of the share and their successive changes in price level are explained by random walk
hypothesis. It can also be stated that the price of share in present market are unable to estimate the price for share.
Examining efficiency of the share are one of the major expectation of the researcher, investors and academicians.
Some of the investors believed that the undervalued of the share price and the lowest value of the stock are invested
by the investors Fama (1970). The theory insists that price of stock are affected by the related information which
has available to the public. It mentioned that the opportunities for attaining successive results may imply are in no
systematic way. Also, it is important that if the information related to share does not makes any changes in price
level and there should not be possibility of trading (Mishra P.K, 2009).
2. REVIEW OF LITERATURE
This section tries to summarise the previous study completed in the area of stock to understand the research
gap and methodology adopted by researchers and findings of earlier studies.
Campbell R. Harvey and Robert E. Whaley (1992) investigated the conduct of market unpredictability
and observed that after exchange costs, an exchanging methodology dependent on instability changes of the market
did not make financial benefits. Dimitrios Tsoukalas (2000) analyzed the consistency and unpredictability in three
significant securities exchanges and found that returns were unsurprising. Also, there was industriousness in the
difference of stock returns and consistency and diligence were ascribed to normal wellsprings of data. Bhanu Panit
and Bishnoi T.R (2001) analysed the performance Indian Stock Market indices and revealed that Indian Stock
Market indices that there was no random walk. Sarath P. Abeyekera (2001), concluded that the movements of
prices in the CSE was unstable in the weak form of the Efficient Markets Hypothesis. Robert T. Kleiman, et.al
(2002), exhibited random walk movement in their research. Juncal Cunado Eizaguirre et.al. (2004), investigated
www.jespublication.com
March - April 2020
ISSN: 0193-4120 Page No. 8559 - 8571
13370
Published by: The Mattingley Publishing Co., Inc.
IOSR Journal Of Humanities And Social Science (IOSR-JHSS)
Volume 24, Issue 10, Series. 3 (October. 2019) 66-78
e-ISSN: 2279-0837, p-ISSN: 2279-0845.
www.iosrjournals.org
ABSTRACT: The objective of this paper is to bring out the empirical studies relating to the crude oil price hike
impacting the growth rate, exchange rate, inflation, capital market, gold prices and macroeconomic uncertainty
of different countries. Forty empirical studies published during 2000-14 have been selected for review that
analysed the impact of crude oil price hike on importing and exporting countries and their growth and de-
growth. These studies applied ADF (Augmented Dickey Fuller test Granger Causality test and Johansen Co-
integration test and GARCH (Generalized Autoregressive conditional Hetroskedasticity), VECM (vector error
correction model), to find the best of the results. Energy consumption does not affect the economic growth of
low income countries where as it affects the growth of high growth emerging economies. Oil export earnings of
oil producing countries are exhausted for paying non-oil import bills. This makes oil export earnings not
available for domestic economic development needs. The impact of international oil price is transmitted to the
countries through exchange rate of respective currencies against US Dollar. As the international influence in
determining domestic inflation is stronger the monetary policy becomes ineffective in controlling inflation. The
volatilities in US oil derivative markets make macroeconomic uncertainties in all the countries in the world.
This affects financial and gold markets of these countries.
I. INTRODUCTION
Among different forms of energy, Crude oil occupies a crucial and strategic place in the energy
economy of a country. Payment for oil eats up a substantial portion of foreign exchange of oil consuming
countries. The import bill of these countries touched a peak level of $2 trillion. India’s oil import bill is around
30% of her total imports. Economic theory advocates that monopoly control over a commodity which has less
elastic demand will always push the prices upwards. Cartelization in 1960’s and 1970’s and speculation that
began in early 1980’s are the probable events that might have been causing the dynamic changes in international
oil market. Functioning of the economy of any country depends inevitably on availability of various forms of
energy at affordable cost. The invention of hybrid derivative products with oil as underlying asset in the
international capital market joins with the less elastic consumption demand for oil in determining its price. The
consumption demand in the real market and speculative demand in the capital market keeps the oil price moving
up in the long run. Studying the consequences of volatile and spiraling trend in oil prices remains unexplored.
This survey of research work attempts to find theoretical and empirical literature relating to oil economics in full
description. As many as 40 empirical research works conducted during 2000 to 2014 have been reviewed. The
second section of this paper comprises of review works on crude oil price and real sector variables such as
growth rate, exchange rate, inflation and macroeconomic uncertainty. The third section is devoted to review
works on crude oil price and financial sector variables. The fourth section offers concluding comments.
Dr. MahammadRafee
Associate Professor,
PG Department of Commerce and Management Studies, Brindavan College, Bangalore.
Dr.M.Gurusamy
Professor and Head,
PG Department of Commerce and Management Studies, Brindavan College, Bangalore.
Dr.G.Gunaseelan
Associate Professor,
PG Department of Commerce and Management Studies, Brindavan College, Bangalore.
Abstract
This paper aims at collecting and analyzing quality data and information regarding
prospective evolution of E-finance services post demonetization in India. E-finance-including
investing, banking, mortgage lending, and insurance-will grow at a hyper rate in the coming
days. The current trend of E- finance services in the country have grown at a alarming rate post
demonetization andthe introduction of Telecommunication (4G)revolutionin 2016 which
attributed a rapid growth of E -finance. It reflects the spectacular growth of internet to the nook
and corner of Indian society which hadempowered both consumers and businesses, enabling
them to reduce transaction costs, speedily process documents online, and have instantaneous
access to information. For businesses, online finance can dramatically improve efficiency and
decrease the costs of internal business functions such as expense reporting, labor management,
time-and-billing procedures. Provides personalized information about consumers, the Internet
lets companies engage in digital marketing and promotion of the products allowing them to the
online experience to fit unique individual needs of consumers using AI (artificial Intelligence).
The study describes the emergence of e-finance in Indiaand its classification and examination of
current status of e-financeservices.
Key words: Artificial Intelligence-banking, E-insurance, Electronic finance, E-payment,
E-credit ICT, IoT, ML
I. Introduction
Electronic finance means a provision of financial services and markets using electronic
communication, electronic tools and technology with the help of internet and intranet. On the
National Conference On “Recent Trends and Development in Commerce, Management & Social Sciences” Organized by VIVEKANANDHA Arts and Science College for Women, Salem, Tamil Nadu
UmmeAsma,
Assistant Professor,
PG Dept of management studies,
Brindavan college, Bangalore.
Saumya Singh,
Assistant Professor,
PG Dept of management studies,
Brindavan college, Bangalore.
ABSTRACT
Government schools are increasingly being incorporated /shut down within the name of low student’s
admissions. The narrative around government schools remains one amongst poor responsibility and
infrastructure facilities, poorly trained by teachers to students, the major downside in government schools is
absent of teachers speciallyin rural aspect, multiple subjects that are thought by single teacher in schools
conjointly the mental attitude of each folks they needed their children’s to check in convent schools if they're
poor also they are causing their children’s to non-public schools. Because of this government schools are shut
downed in a every society and also the medium of instruction in government schools is Kannada however the
oldsters they required their youngsters to find out in English as medium of instruction. And their poor
attending passes rates of scholars affecting the standard of education in government primary schools. Another
major issue in government schools transfer of teachers at intervals a brief amount of your time thus in school
year suppose teacher is transferred to alternative schools it affects the scholars in their education and
conjointly in their results and a few emotional feeling are there between students and teachers once they leave
the faculties it shows however the bondage that's existing with them we willapprehend.
INTRODUCTION
“Education is that the most prevailing weapon that you'll be able to use to vary the world”
Education plays a vital role at intervals the progress of Associate in Nursing individual’s mind and
country. People are created tuned in to what's occurring at intervals the globe and should understand these
issues and take necessary measures, if they're educated. Education tames the wide mind, nurturing its
capabilities identical approach, work builds an original. Webster defines education as a result of the strategy of
instruction or deliver (now that's terribly useful, isn't it?) ‘Educate’ is extra made public as “to develop the
knowledge, skill, or character of...” Thus, from these definitions, we have a tendency to assume that the aim of
tutoring is to develop the knowledge, skill, or quality of scholars.
National Conference On “Recent Trends and Development in Commerce, Management & Social Sciences” Organized by VIVEKANANDHA Arts and Science College for Women, Salem, Tamil Nadu
Abstract: The Indian banking sector has emerged as one of the strongest drivers of India‘s economic growth. Today, banking
sector has been facing stiff competition among intra and inter-banks on one side and foreign banks on other side after economic
reforms. Service Satisfaction of the customers is an invaluable asset for Banking Institutions providing unmatched competitive
edge. It helps in building long term relationship as well as brand equity. The best approach to customer retention is to deliver
high level of customer satisfaction that result in strong customer loyalty. Customer satisfaction is a very important construct in
today‘s market. Therefore, it is the utmost duty of banks to safeguard his interests and meet his expectations with the
products/services offered. The core aim of the research is to measure and analyze the quality of services offered by the selected
public sector banks in India and to attempt to know how bank services quality affects customer satisfaction. By administering
both questionnaires and personal interviews, researchers garnered the opinions of a total of 700 respondents with BANKQUAL
statement. The authors applied Cronbach‘s alpha to test reliability and the selected hypotheses have been proven with Mann-
whitney U test, Henry Garrett Ranking Method and Friedman Test. The research is most precious to diverse stakeholders of the
Indian banking industry, particularly to banks who want to know about their existing service quality for further improvement. For
the first time, the researchers introduced the comprehensive BANKQUAL statement to test out the quality of bank services in
India.
Keywords: BANKQUAL, customer satisfaction, service quality, Public sector Banks, structural compendium, money lenders and
financial services.
————————————————————
__________________________
2. STRUCTURE OF THE ORGANISED BANKING
Dr.J.POORNIMA Assistant Professor –MBA Jain INDUSTRY:
University Bangalore
Dr.S.AMUDHAN Assistant Professor Department of
Commerce and Management St Joseph’s College of Arts
and Science Bangalore
S.B.SALEENA DESAI Assistant Professor Brindavan
College Bangalore
1022
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