Manajemen Mutu Pendidikan

Dalam Langkah Menghadapi

Tantangan Global
HELLO!
Anita Winandari (S812102001)
Dini Wahyu Mulyasari (S812102002)

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 IF THERE IS A BETTER WAY TO

“
DO IT........ FIND IT

-Thomas Edison

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 Basic concept!
The basic idea behind quality science is that quality control can
be designed every procedure, every action, every step of every
process that occurs in an organization
REASON AND
GOAL

Reason
Goal Identify processes are not
Assuring a much better working well and look for better
result each time process
If a system is not producing
the result that we prefer.
Whats wrong?

▫ The procceses we are using aren’t

working well
▫ We have chosen the wrong
processes
 Variabel penting dalam manajemen mutu

7.
Mempertahankan
1. Keberagaman 3. Pengaturan keuangan 5. Peran pelanggan kualitas pelayanan
👪

2. Tantangan 4. Benchmarking 6. Kepuasan Pelanggan

 👪
Keberagaman

In education, there is variation among, school,

textbooks, equipment, and physical fasilities.
People of course, they differ in their interests, in
the ways they learn best, in their ability to grasp
abstraction
 Jenis Keberagaraman

Some variation Variation that

Random exists simply Special exists because
because things Causes the system
differ naturally causes it to exist
 Tantangan!

MINDSET!
Many educators and eduaction leaders
regard any idea or concept coming out
of the industrial sector as f0reign. They
feel can’t apply new method
 Keuangan

Much of cost caused by poor

quality in some aspect of the
education enterprise
 Benchmarking

Bussines are constantly and systematically

measuring their performance agaisnt that
of the other similar organizations.
Education or school could well addopt the
benchmarking technique as a key element
of their quality improvment effort
STEPS TO
BENCHMARKING!
Peran Pelanggan

Gaya baru dalam belajar

Learning means that the person can
access exacly the information, help, or
resources needed quickly and easily
possible.
 Gaya belajar baru mendorong pelayan pendidikan untuk:

VIRTUAL SCHOOL VIRTUAL PRODUCT

Kepuasan Pelanggan

The State in which customers needs,

wants, and expectations throughout
the service life are exceeded,
resulting in repeat services and
loyality and positive word
 Ketika Pelayanan kurang memuaskan bagi
pelanggan, What should we do?

Customer driven PLANNING FOR CORRECTIVE

quality means that we ACTION!
take extreme care to TAKE A POSITIVE ACTION TO
understand the need EDUCATED THE CUSTOMERS ABOUT
want and expectation THE SERVICE.
 Mempertahankan Kualitas Pelayanan

To do any of there things requires

specialized skills and in most cases
outside expertise.
 Langkah-langkah dalam mempertahankan kualitas pelayanan

FIRST SECOND thrid

Mendelegasikan kualitas Membuat visi yang diterima Membentuk komite kualitas
di semua tingkatan oleh seluruh kalangan dan
ditulis oleh komite yang
mewakili semua minat dalam
pendidikan

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 QUALITY SCIENCE TOOLS

Quality science provides the set of

relieble and proven methodes for
achieving excellence in organization.
therefor, it is an important, the previous
vital part in any improvement to the
education enterprise.
 There are seven tools that can be used to
improve quality

These seven tools are basic to quality

science. By using these seven basic
tools, people can successfully establish
quality improvement processes in an
educational system.
THE FIRST TOOL
CAUSE AND
▫ One of the easiest ways to
EFFECT determine the sources of variation
DIAGRAMS is the cause and effect diagram.
Cause and effect diagrams ( also
known as fishbone diagram
because they resemble the
skeleton of a fish )

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 ▫ These data are usually displayed
THE SECOND in reports with rows, and columns
TOOLS
CONTROL
of number.
CHARTS ▫ Similar charts could be used to
show frequency of discipline
referrals, classroom interruptions,
scores on classroom tests or
standardized tests, or any other
type of information that can be
23 tracked and plotted over time.
THE THIRD TOOL
HISTOGRAMS
▫ Histogram,can be quantifying
some aspect of our process, we
can then make management
decisions based of facts, not
opinions.

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THE FOURTH ▫ A check sheet is a simple data recording
TOOL CHECK
from that has been specially designed to
SHEETS
enable the user to readily interpret
results from the form it self. Instead of
just recording observations as numbers
and writing them as numbers in a
column, the check sheet allows the
observers to see what is happening in
the process as they observe it.

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THE FIFTH TOOL ▫ The pareto chart is a way of categorizing
PARETO
and prioritizing problems. Data can be
CHARTS
collected on student absences, staff time
usage, student time on task, school
building vandalism, number of
assignments that have to be redone,
parent inquiries or complaints, number of
errors or any other problem associated
with learning or school.

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THE SIXTH TOOL
SCATTER
▫ Scatter diagrams or scatter
DIAGRAMS diagrams or also called scatter
diagrams are a picture that shows
the possible relationship
(correlation) between pairs of two
kinds of variables and shows the
closeness of the relationship
between the two variables.
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THE SEVENTH
TOOL:
▫ Flowchart (English: flowchart) A
FLOWCHARTS flow chart, or flow chart, is a type
of diagram that represents an
algorithm, work or process flow,
which displays the steps in the
form of graphic symbols, and their
sequence is connected by arrows.

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 ▫ These seven tools are basic

“
to establishing a quality
science process in
education.

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