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  • BSBCMM201 4

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    Jum Wipawadee
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    The document provides guidance on who to seek input from when developing a new staff review approach. Internally, the document recommends getting input from the HR Manager and team members. Externally, it recommends a mentor and internet resources. It also lists possible sources for where a new receptionist could find information on phone answering procedures, including the company handbook, supervisor, job description, training or electronic documents.

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    BSBCMM201-4

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    The document provides guidance on who to seek input from when developing a new staff review approach. Internally, the document recommends getting input from the HR Manager and team members. Externally, it recommends a mentor and internet resources. It also lists possible sources for where a new receptionist could find information on phone answering procedures, including the company handbook, supervisor, job description, training or electronic documents.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    BSBCMM201 4

    Uploaded by

    Jum Wipawadee
    The document provides guidance on who to seek input from when developing a new staff review approach. Internally, the document recommends getting input from the HR Manager and team members. Externally, it recommends a mentor and internet resources. It also lists possible sources for where a new receptionist could find information on phone answering procedures, including the company handbook, supervisor, job description, training or electronic documents.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    4b. You are developing a new approach to undertake staff reviews.

    Who would you seek


    input from within and outside of the company to assist in the development and refinement
    of new ideas and approaches?

    Within of the company


    - HR Manager
    - Team members

    Outside of the company


    - Mentor
    - Internet resources

    5. You have been a receptionist for two days. The supervisor tells you that the phone should
    only ring twice before answering, and when you answer, you must start with the company
    name and then yours. Where could you have found this information?

    In the company s handbook or in their SOP s


    Supervisor
    Job Description
    Menu
    Collègues
    Training
    Electronic documents

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