Service fulfilment systems: worldwide market shares 2015

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RESEARCH MARKET SHARES REPORT

SERVICE FULFILMENT SYSTEMS: WORLDWIDE MARKET

SHARES 2015
DEAN RAMSAY

© Analysys Mason Limited 2016

Service fulfilment systems: worldwide market shares 2015

About this report

This report provides market share data for communication service G E O G R A PH ICA L C O VER A GE S UB - SEGMEN T C O VER A GE
provider (CSP) spending on telecoms-specific service fulfilment
software systems and related services for 2015. It provides details  Worldwide  Activation
of how the spending varied by delivery model, service type, vendor  Central and Eastern Europe  Inventory systems
and region. The report also includes ‘snapshots’ of information  Developed Asia–Pacific  Engineering systems
about the leading vendors in the market.  Emerging Asia–Pacific  Order management

It is based on several sources, including:  Latin America

 Middle East and North Africa
 interviews with CSPs and vendors worldwide  North America
 Analysys Mason’s strategy reports and other analysis  Sub-Saharan Africa
developed during the past year.  Western Europe

KEY QUE S T ION S A N S W E R E D IN T H IS R E P O R T W H O N EEDS T O R EA D T HIS R EP O R T

 What was the overall size of the market (service fulfilment software
systems for the telecoms industry) and what drove this spending among
CSPs?
 How did the spending vary across different sub-segments of the service
fulfilment market?
 Who are the major vendors and what is their share of revenue in the
service fulfilment systems market?
 What are the different drivers and growth rates of CSP spending on
products, product-related services and professional services?
 Vendor strategy teams that need to understand where growth is slowing
and where it is increasing – according to different sub-segment
categories.
 Product management teams responsible for feature functionality and
geographical focus, and product marketing teams responsible for
market-share growth.
 Market intelligence teams at vendors that want to understand how their
competitors compare with each other.
 CSPs that are planning digital transformation journeys and want to
ensure that their current vendors are staying up to date.

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Service fulfilment systems: worldwide market shares 2015

CONTENTS

EXECUTIVE SUMMARY

BUSINESS ENVIRONMENT

MARKET SHARES

PRODUCT-RELATED REVENUE

PROFESSIONAL SERVICES REVENUE

VENDOR ANALYSIS

MARKET DEFINITION

ABOUT THE AUTHOR AND ANALYSYS MASON

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Service fulfilment systems: worldwide market shares 2015

Dashboard: Service fulfilment product-related revenue market shares

Figure 2: Service fulfilment product-related revenue by type, worldwide, 2015

KEY MARKET DEVELOPMENTS IN 2015
 Developed markets: fulfilment systems are being used to increase PRODUCT-RELATED
operational agility and rapidly deliver complex digital services. SERVICES
 Emerging markets: communication service providers (CSPs) are aiming to
automate provisioning flow-through and minimise order fallout.
 Network function virtualisation (NFV) was not commonly introduced to live 43% Total 2015:
networks in 2015, but many leading-edge CSPs are preparing their OSSs USD3.6 billion
for the hybrid virtual/physical environment of the next decade. 57%
Figure 1: Service fulfilment product-related revenue by vendor, worldwide, 2015
PRODUCT
Ericsson
13% Source: Analysys Mason

Figure 3: Service fulfilment product-related revenue by sub-segment, worldwide, 2015

Other
Oracle
46%
11%
ORDER MANAGEMENT ACTIVATION
24% 26%
Total
Amdocs year-on-year
11% growth:
3.3%
NEC/Netcracker
Hewlett Packard
9% 25% 25% INVENTORY
Synchronoss ENGINEERING SYSTEMS
Enterprise (HPE)
6% MANAGEMENT
4%
Source: Analysys Mason Source: Analysys Mason

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Service fulfilment systems: worldwide market shares 2015

Dashboard: Service fulfilment professional services revenue market

shares
KEY MARKET DEVELOPMENTS IN 2015
 Growth in service fulfilment (SF) in 2015 came from traditional OSS
systems deals, reflecting the vast majority of CSPs’ revenue still coming
from physical, conventional networks.
 High interest areas for CSPs are centred around NFV-enabling systems
such as service orchestrators and next generation process automation.
 Fulfilment took a more central role in the OSS in 2015, as the connection
between business and network challenges became more important.
DELIVERY MODEL DEVELOPMENTS IN 2015
 Hosted/cloud delivery: hosted managed-service agreements for SF are
increasing in frequency, as is software-as-a-service (SaaS) delivery.
 On-premises deployment remains the default delivery method for CSPs,
but digital service providers (DSPs) often seek cloud-based alternatives.
 Some larger vendors are limiting the amount of work available to
independent systems integrators (SIs) by including integration services in
product/service bundles.

Figure 4: Service fulfilment professional services revenue by vendor, worldwide, 2015 Figure 5: Service fulfilment professional services revenue by sub-segment, worldwide, 2015

Ericsson
10%
NEC/Netcracker
6%

Oracle ORDER MANAGEMENT 13% ACTIVATION

4%
Cognizant
4% 37%
HCL Technologies
4%
22% Total 2015:
Other USD6.2 billion
69% Accenture
3%

INVENTORY
ENGINEERING SYSTEMS
MANAGEMENT
28%
Source: Analysys Mason

Source: Analysys Mason

© Analysys Mason Limited 2016 5

Service fulfilment systems: worldwide market shares 2015

CONTENTS

EXECUTIVE SUMMARY

BUSINESS ENVIRONMENT

MARKET SHARES

PRODUCT-RELATED REVENUE

PROFESSIONAL SERVICES REVENUE

VENDOR ANALYSIS

MARKET DEFINITION

ABOUT THE AUTHOR AND ANALYSYS MASON

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Service fulfilment systems: worldwide market shares 2015

About the author

Dean Ramsay (Senior Analyst) is a member of Analysys Mason's Telecoms Software research team. He leads the Service
Fulfilment research programme and contributes content to the CSP IT Strategies programme. He has 16 years' experience in the telecoms
industry, working initially in network inventory management at MCI Worldcom and Verizon Business and, subsequently, as a service delivery
manager with several Tier 2 carriers and interconnect providers. Dean joined Analysys Mason in 2011 following 2 years working as an analyst in
the mobile sector. He holds a BA in English from Anglia Ruskin University.

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Service fulfilment systems: worldwide market shares 2015

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PUBLISHED BY ANALYSYS MASON LIMITED IN SEPTEMBER 2016

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