Teacher: Rana Naveed Khan Total Marks: 33

Subject: BMBS | CAF4

Test # 3 Time Allowed: 1 Hour
Ch# 1 Date: 02/5/21
TA: Ayyaz Ahmed Pre Batches

Q.1
In each of the following situations, identify the managerial role as suggested by Henry Mintzberg:
i) Acts as a go-between among individuals inside and outside the organization e.g representing the
retail sales division of the company at a regional sales meeting
ii) Searches out new opportunities and initiates change e.g implementing a new production process
using new technology.
iii) Handles unexpected events and crises e.g handling a crisis situation such as a fire or strikeout.
iv) Represents the company in a symbolic way e.g cutting the ribbon at ceremony for the opening of a
new building.
v) Represents the company at meetings with workers, suppliers, customers etc to settle terms and
conditions with them e.g Participating in salary settlement with union representatives
vi) Designates the use of financial, human, and other organizational resources e.g approving the funds
necessary to purchase computer equipment and hire personnel
vii) Provides information where it is needed in the organization e.g Providing current production figures
to workers on the assembly line
viii) Seeks out and gathers information relevant to the organization e.g Finding out about legal
restrictions on new product technology. (08)

Q.2
Lyndall Urwick was a British management consultant and business thinker. He is recognised for
integrating the ideas of earlier theorists into a comprehensive theory of management administration.
List the Principles of organisations as suggested by Lyndall Urwick. (Only list is required) (04)

Q.3
William Ouchi made a study of Japanese companies and compared them with companies in the US. His
aim was to identify the reasons why Japanese companies performed better than US companies, and in
particular why Japanese companies produced better quality products than their US competitors and
achieved much better productivity.
State the important characteristics of Theory Z as illustrated by William. (06)

Q.4
The growth of bureaucracy can be the desire of political leaders to provide income to the constituency.
This can increase the bureaucracy directly, by creating new government jobs within the bureaucracy, or
indirectly through projects requiring the award of government contracts. While contracts might create
more jobs in the private sector, it also implies more bureaucrats to manage the programs supported by
the contracts.

PTO
Required
State the characteristics of bureaucracy as suggested by Rosemary Stewart. (05)

Q.5
Do you have all the required managerial skills to manage your own company? What do you think about
your management skills? Can you be a real manager with all the skills necessary for you and your
company?
Management is not a simple task. It needs knowledge and experience. Because of that, there is the
existence of hierarchy, organizational structure, and possibilities for each organizational member with
adequate knowledge, experience, and skills to move from the bottom to the middle and top level of the
managerial pyramid.
Required
List the key skills which management need in order to operate as effective managers. (04)

Q.6
In 1973 Henry Mintzberg carried out empirical studies into the managerial behavior of CEOs in five
private and semi-public organizations. From those first studies he was able to identify six characteristics
that define the work life of managers.
Required
Describe six characteristics that define the work life of managers as identified by Henry Mintzberg. (06)

PTO