Developing Collaboration Strategies

Imagine Education
Assessment: Practical Classroom

Simulation
Course Code and Name: CHC43015 Certificate IV in Ageing Support
Unit Code: CHCPRP001
Unit Title: Develop and maintain networks and collaborative partnerships
Student Name:
Assessor Name:
Date of observation:
Group members names:
Instructions for the Assessor

The candidate must show evidence of the ability to complete tasks outlined in elements and
performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.
Skills must have been demonstrated in the workplace or in a simulated environment that reflects
workplace conditions.
There must be evidence that the candidate has:

 developed strategies for networking and collaboration for at least 1 organisation
 worked collaboratively with external individuals or groups in at least 3 different service delivery
situations
Observation Activity:
Part 1 of this activity will be completed in conjunction with Written Activity 1.1 Task 1. Before you begin this
activity, your group will need to select one of the following types of the Community Services organisations to
use as their employer: Child services, Aged Care, Drug and Alcohol support or Family needs or use the scenario
from Task 1
Part 1: Group Meeting
The learning group are the business development team of the Community Service for which all the group
work. They have been appointed with the task of developing and documenting new strategies for networking
and collaboration for the organisation. The group will need to discuss the networking collaboration needs and
opportunities for your business and then will need to develop and document collaboration strategies for your
organisation.
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In the meeting students will need to discuss and document the following:
1. Ways to improve individual and organisation performance through collaboration
There are several ways to improve performance through collaboration. Individuals and
organisation may conduct a needs assessment to identify various needs to be prioritized, apply
appropriate networking to address the specific needs identified, communicate regularly and train
effectively to show progress.
2. Identify and prioritize organisation and individual needs
Every division attended a meeting and identified the five (5) organisation and individual needs as
follows:
 Staff retention
 Untrained Staff
 Immunization policy
 Unhappy residents with meal provisions
 Professional development in palliative care.
By prioritizing the identified major problems, the organisation will be able to provide better
services to the clients.
3. Gaps in networks and collaborative practice - identify required action to fill the gap
The three (3) major gaps as discussed during the meeting and the action required to fill these
gaps are the following:
3 MAJOR GAPS ACTION REQUIRED
Staff Retention - Staff has to complete the Job Satisfaction Forms

- Interview staff and give feedback.
- Hire recruitment agency for consultation and help with staff
shortfalls.
Untrained Staff - Staff training to be updated on manual handling/ infection control
within 6 months.
- Hire external training provider.
Unhappy residents - Client complaints are received due to dissatisfaction on meal
with meal provisions
provisions
- Contact meal provision agency or food service.
4. Gather and review information about relevant services and organisations
To take action on identified gaps in the organisation below are external service providers to
collaborate/network with:
3 MAJOR GAPS EXTERNAL SERVICE PROVIDER

Staff Retention Hudson HR Solutions, Inc.
Untrained Staff Infection Prevention and Control Australia

Unhappy residents with meal provisions Eat Right Keystone, Co.
5. Strategies to:
a. pro-actively initiate relationships with other professionals and organisations
Establishing a networking relationship with other professional and organisations is

beneficial. This is done through attending functions to meet other individuals and be
approachable and nice to everyone you meet in these functions. Go online to expand your
network and be giving through sharing of ideas, offering time and providing referrals.
Ensure to keep in touch with new contacts, establishing a stronger connection provide an
opportunity to meet other new contacts through them.
b. share information and resources with other organisations to overcome duplication in

service delivery
Each organisation and members of all networks have different abilities and areas with
which they will be able to most effectively contribute. By recognizing the skills and
attributes of all members and sharing relevant information with other organisations
within the network, they can effectively overcome duplication in service delivery. There
has to be a shared respect and desire to assist the community. There has to be a give and
take relationship to make all contributions reasonable for all parties involved.
c. maintain currency and accessibility of information
Maintaining currency means being updated and abreast of developments and changes in
the chosen field of focus. This is done through watching informational videos, reading
articles, journals and newsletters and discussing with other professionals. Sustaining
accessibility of information entails attending relevant professional activities that
promotes growth and advancement and participation in networks and communities of
practice.
6. Define and document the type and level of collaboration
The type and level of collaboration should be well defined and documented so that both parties
are well aware of their roles and responsibilities, limitations and expectations in the engagement.
Other organisations often make contact to enquire certain information. Having documented the
services, the organisation could readily provide information. However, it is necessary to consider
the nature of the enquiry and only provide information that is applicable and confidential
information should be carefully evaluated as to the appropriateness of disclosure. Other enquiries
may be in relation to referrals and complaints. It is important to respond to requests in a timely
manner and exert concerted efforts to meet desired timelines.
Part 2: Implementation
Now that the team has discussed and documented a networking plan, each of the team members is to
implement it by working collaboratively with external individuals or groups in at least 3 different service
delivery situations, ensuring that they continue to develop and maintain the network through their
collaboration.
During your networking you will need to keep a journal outlining your learning. Read the following questions
and use them as a guide to information required in your journal:
Service delivery 1: Recruitment Agency to assist in staff retention gap
Journal
a. What legal and ethical considerations did you need to make whilst collaborating with others?
The following are the legal and ethical considerations made while collaborating with the recruitment
agency:
 Updated/valid license to operate or conduct services.
 Unfair recruitment practices.
 Ability to conduct thorough background investigations
 Misrepresenting the organisation.
 Ability to uphold agreements and contracts.
 Ability to maintain confidentiality on the use and storage of information.
b. What types of networks and collaboration were you involved in?
Below are the types of networks and collaboration involved:
 Organisational – planning, meetings, deliberations, referrals.
 Formal - contracts and/or agreements.
 Informal – maintain connection.
 Virtual - Email or phone call communication.
c. What were the benefits of networking and collaboration for you, your clients and your organisation?
The collaboration made with the recruitment agency has provided expert ideas on the right recruiting
process to identify candidates best suited to the organisation. This also shorten the time needed to fill
open job posts without having to combed through tons of profiles and applications. Staff requirement
are filled immediately, thereby, having sufficient staff to cater clients’ needs.
d. Identify the values, limitations and dynamics of each networking or collaboration experience.
Integrity as well as trust is essential in this collaboration. The recruitment agency have access to
information, be it essential is also sensitive in nature. Both organisations are limited and bound to
uphold ethical and legal constraints. There is a give and take dynamic for both parties through
effective communication and sharing of ideas to achieve great results.
e. Outline the structure, stakeholders, vision, mission and purpose of each network.
HUDSON HR SOLUTIONS, INC.
VISION
To be the world’s best at helping employers achieve success through people.
MISSION & PURPOSE
 We deliver value, advice and an expert point of view.
 Provide professional & efficient recruitment solution to meet each client’s needs &
requirements.
 Provide a bridge for individuals to career opportunities to achieve their career goal
STAKEHOLDERS: Health organisations, government agencies, business owners, candidates, hiring
manager, recruitment team.
ORGANISATIONAL STRUCTURE:
f. What opportunities for participation did each network have?
Through collaboration, there are opportunities to acquire new and fresh ideas. There is enhanced
productivity due to less duplicated effort. Additional resources are readily available and accessible.
There is an improved service integration across agencies with referral systems for service users.
Service delivery 2: Training Provider for Infection Control
Journal
The legal and ethical considerations that the organisation has to make whilst are as follows:
 Legitimate agency or organisation.
 Ability to conduct thorough training.
 Ability to maintain confidentiality on the use and storage of information.
 Use of resources, facilities, practices, etc. which are in line with acceptable guidelines.
Below are the types of networks and collaboration involved:
To name the several advantages and benefits brought by the collaboration with the training agency,
there is a great conservation of time, money and effort given the services provided by the agency.
Their knowledge, skills and expertise with regards to infection control and prevention has educated
and trained staff to practice safety measures to prevent diseases both for the clients and health
workers.
Awareness and prevention the primary values in the collaboration experience with respect to health
and diseases. This is where provided services are centered with. The provision of training courses and
modules aid the staff in the learning process and acquire necessary information that is required in
their field of work. Sufficiency of gear and equipment are identified limitations. These were readily
addressed as a consequence of collaborating with the training agency.
INFECTION PREVENTION AND CONTROL AUSTRALIA
VISION,
Infection Prevention and Control Australia aims to be the leading Agency in providing a clean, safe and
infection–free environment for all people and involve all in sharing the responsibility of protecting
themselves, others and the environment from the risks of infection.
MISSION & PURPOSE
 Protect communities from harmful health effects related to exposure to natural and man-
made hazardous substances.
 Respond to environmental health emergencies.
 Investigate emerging environmental health threats.
 Building capabilities of and providing actionable guidance to state and local health partners
thru knowledge building and trainings.
STAKEHOLDERS: Infection Prevention and Control Australia are partnered with the Australian
community, patients, health care workers, health care organisations, carers, clinicians, other entities
in the health care sector.
ORGANISATIONAL STRUCTURE
The collaboration has allowed for sharing of ideas which provided opportunity to progress in the
creation and improvement of services and programs that are beneficial to clients. It is an opportunity
to involve all entities in the community especially the allied care sector to be more aware and cautious
in the performance of their services to prevent serious ailments.
Service delivery 3: Food service for new menus
Journal
The legal and ethical considerations that the organisation has to make whilst collaborating are as
follows:
 Updated/valid license to operate or conduct services.
 Ability to uphold agreements and contracts.
 Provide services with respect to health and food safety guidelines and protocol.
 Sufficiency of resources and equipment.
 Sensitivity and proper waste disposal.
The types of networks and collaboration involved were the following:
Through collaborating with the food service agency, food menus were sufficiently planned based on
health and nutritional needs of the clients. There has been a more efficient preparation and
distribution of meals. This has helped the organisation to provide clients with their proper meal
requirement in a timely manner.
Quality, innovation and nutrition focusing on sustaining and improving health. Coordination with the
food services agency regularly to communicate meal requirements of every client is necessary in the
collaboration experience. Adequacy of resources based on its market availability is a limiting factor in
the collaboration experience as this affects meal preparation and delivery of services.
EAT RIGHT KEYSTONE, CO.
VISION
Eat Right Keystone, Co. aims to build a community fueled by passion for great food, health and well-
being.
MISSION & PURPOSE.
We strive to accelerate improvements through food and nutrition. In doing so; focus on system-wide
impact across the food, well-being and health care sectors, collaborate to solve the greatest food and
nutrition challenges now and in the future and provide affordable, delicious and healthy meals that
suit your nutritional needs.
STAKEHOLDERS: Consumers, hospitals, schools, industry groups, food manufacturers and general
public.
ORGANISATIONAL CHART
Both parties had an opportunity to combine their capabilities and expertise through trading ideas which
helped improve services provided. Able to grow network access and prospects, gain referrals and
meet new contacts.

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Imagine Education

Assessment: Practical Classroom

Instructions for the Assessor

There must be evidence that the candidate has:

Part 1: Group Meeting

1. Ways to improve individual and organisation performance through collaboration

2. Identify and prioritize organisation and individual needs

 Unhappy residents with meal provisions

 Professional development in palliative care.

3 MAJOR GAPS ACTION REQUIRED

Staff Retention - Staff has to complete the Job Satisfaction Forms

3 MAJOR GAPS EXTERNAL SERVICE PROVIDER

Untrained Staff Infection Prevention and Control Australia

a. pro-actively initiate relationships with other professionals and organisations

Establishing a networking relationship with other professional and organisations is

b. share information and resources with other organisations to overcome duplication in

c. maintain currency and accessibility of information

and use them as a guide to information required in your journal:

Service delivery 1: Recruitment Agency to assist in staff retention gap

 Updated/valid license to operate or conduct services.

 Unfair recruitment practices.

 Ability to conduct thorough background investigations

 Misrepresenting the organisation.

 Ability to uphold agreements and contracts.

 Ability to maintain confidentiality on the use and storage of information.

b. What types of networks and collaboration were you involved in?

Below are the types of networks and collaboration involved:

 Organisational – planning, meetings, deliberations, referrals.

 Formal - contracts and/or agreements.

 Informal – maintain connection.

 Virtual - Email or phone call communication.

effective communication and sharing of ideas to achieve great results.

HUDSON HR SOLUTIONS, INC.

To be the world’s best at helping employers achieve success through people.

MISSION & PURPOSE

 We deliver value, advice and an expert point of view.

STAKEHOLDERS: Health organisations, government agencies, business owners, candidates, hiring

manager, recruitment team.

Service delivery 2: Training Provider for Infection Control

 Legitimate agency or organisation.

 Ability to conduct thorough training.

 Ability to maintain confidentiality on the use and storage of information.

Below are the types of networks and collaboration involved:

 Organisational – planning, meetings, deliberations, referrals.

 Formal - contracts and/or agreements.

 Informal – maintain connection.

 Virtual - Email or phone call communication.

addressed as a consequence of collaborating with the training agency.

INFECTION PREVENTION AND CONTROL AUSTRALIA

themselves, others and the environment from the risks of infection.

made hazardous substances.

 Respond to environmental health emergencies.

 Investigate emerging environmental health threats.

thru knowledge building and trainings.

in the health care sector.

in the performance of their services to prevent serious ailments.

Service delivery 3: Food service for new menus

 Updated/valid license to operate or conduct services.

 Ability to uphold agreements and contracts.

 Sufficiency of resources and equipment.

 Sensitivity and proper waste disposal.

b. What types of networks and collaboration were you involved in?

The types of networks and collaboration involved were the following: