CHCLEG003 – Manage legal and ethical compliance

Skills Training: Week 1

Course Name: Advanced Diploma of Community Sector Management

You will complete the activities below, which consist of questions, case studies and a policy
to design for your skills training activities.

Question 1:

Gilly has been asked to write a set of policies and procedures for records management in his
workplace.
He has been asked to make sure he complies with AS/ISO 15489. Gilly has no idea of what
AS/ISO 15489 is, so he decides to ask you about it.

The student has met the required standards

Yes

No

Answer:

 Client data
 Correspondence
 Care plans
 Monitoring and measurement data
 Changes to care plans
 Networking activities and contacts
 Organisational activities
 Personal information
 Policies and procedures
 Operational information

 AS ISO 15489 is an Australian-created ISO standard known as  The

Standard for  Information Documentation—Record Management.  It deals
with exactly what the name implies and must be followed by any
business or organization that keeps records (including the ISO itself). It is
in place so that an organization doesn’t lose or accidentally destroy any
important records and so any client of that organization (either internal or
external) can access the records at any time without fear of anything
happening to them. These standards are also known as AS ISO 15489-1,
as there is an additional technical document known as AS ISO 15489-2
that is designed to be used with it.

2021-05
Updated Washiela Gaffoor
CHCLEG003 – Manage legal and ethical compliance
Skills Training: Week 1

Question 2:
Gilly is also asked to make sure that the records management policies and procedures
comply with the Australian Privacy Principles (APP).What are the APP and what do they
cover?

The student has met the required standards

Yes

No

1. Open and transparent management of personal information

2. Anonymity and pseudonymity

3. Collection of solicited personal information

4. Dealing with unsolicited personal information

5. Notification of the collection of personal information

6. Use or disclosure of personal information

7. Direct marketing

8. Cross-border disclosure of personal information

9. Adoption, use or disclosure of government related identifiers

10. Quality of personal information

11. Security of personal information

12. Access to personal information

13. Correction of personal information.

Question 3:
Harry is a drug user.
He is not at imminent danger to himself or to others, but his mother is worried about him.
His mother tries to get him admitted to rehab, but she is told that Harry will need to give
‘informed consent’ to receive treatment. Why is this so? Provide an example to explain
informed consent.

2021-05
Updated Washiela Gaffoor
CHCLEG003 – Manage legal and ethical compliance
Skills Training: Week 1

The student has met the required standards

Yes

No

Question 4:
Nathan is a youth worker. He has been working with Gillian for some time now.
Recently Nathan has been spending more time with Gillian than with other clients.
One day Nathan suggests to Gillian that she come to his house to watch a movie. Gillian
does not want to do this, as the other clients are starting to talk about her and Nathan.
Nathan tells her not to worry about it, and to make sure she comes around to his place
tonight otherwise he will tell his supervisor that she has been smoking marijuana.
Gillian feels that she has to go because she is scared to get in trouble.

Review the Australian Community Workers Association Code of Ethics at the website:
https://www.acwa.org.au/workers/ethics-and-standards
Based on what you have read, what principle is Nathan contravening?

The student has met the required standards

Yes

No

Question 5:
Heidi manages a team of four community services workers.
Each staff member has recently obtained their Certificate IV in Community Services. Heidi
has the Diploma of Community Services.
One of her staff asks Heidi if she can join a network group that is discussing the
implementation of new government initiatives.
Heidi replies, ‘No, you have your Certificate IV – you don’t need any more professional
development for at least four years.’
Heidi clearly does not believe in continuing professional development. What significant
difficulties is this attitude going to cause in Heidi’s work team?

The student has met the required standards

Yes

No

2021-05
Updated Washiela Gaffoor