PQM Quiz # 2

Total points33/35
 
Project Quality Management

Email address *
mhaseebkhan1984@gmail.com

 
_________ are one of the most complex quality tools and probably the most little used
outside of manufacturing domains. *
1/1
Force Field Analysis
Brainstorming
Pillar Diagram
Control Chart
 
 
If the specification limit is outside the control limit, the process is guaranteed to
produce acceptable results. *
0/1
False
 
True

 
Data may be collected in an ad hoc fashion by a quick scan, word of mouth, or even
assumption. All of these methods yield _____________ results. *
1/1
Valid
satisfactory
appropriate
unsatisfactory
 
 
The main theme of Quality Management is that Quality is *
1/1
Planned in
 
Audit
Inspected in
Testing

 
The purpose of a _______ is to organize, summarize, and display data, usually over
time. *
1/1
run chart
check sheet
scatter diagram
graph
 
 
The “burn” chart may be familiar to many with project management experience. It
shows how available funds are being “burned up”. *
1/1
False
True
 
Write your Name , Roll Number and Section. *
Muhammad Haseeb Khan, 01-398192-085, 3D

 
Collected data may provide a foundation for subsequent analysis. Data do not speak
for themselves. *
1/1
False
True
 
 
A control chart might be constructed that shows a centerline of zero. *
1/1
False
 
True

 
Quality tools provide a mechanism for ________ project quality. *
1/1
managing
 
planning

 
Dynamic customer needs and requirements demand that we continually improve *
1/1
to meet the new needs and requirements with newer, better ideas.
 
to get advantage in price
to disillusioned the past failures
to get customer support

 
Scatter diagrams are predictive. *
1/1
True
False
 
 
All quality improvement begins with *
1/1
understanding processes
Oral communication
data collection
 
formal contact

 
A ___________ identifies the sequence of events in a process. Beyond that, it allows
— even forces — identification of the sometimes-obscure elements in a process. *
1/1
flow chart
 
pie chart
control chart
run chart

 
A run chart is used to control process performance over time. *
1/1
True
False
 
 
The interrelationship digraph or ___________ addresses multiple problems and it
shows relationships among a limited set of causes and results. An interrelationship
digraph is used to determine relationships among all contributing elements of a
system. The purpose is to identify root causes related to multiple results. *
1/1
fishbone diagram
cause and effect diagram
Ishikawa diagram
Pillar Diagram
 
 
________________ summarize data in a form that is more easily understood than a
table of collected numbers. *
1/1
Check sheet
Run chart
Histograms
 
Check list

 
Pareto charts usually deal with the number of defects, and subsequent action is
intended to reduce the number. Sometimes the number of defects or errors is not as
important as the cost or the effect of the error. *
1/1
False
True
 
 
This diagram used to identify, explore, and graphically display all possible causes
related to a problem, including root causes is called *
1/1
fishbone diagram
All
 
Ishikawa diagram
cause and effect diagram

 
The line graph is a form commonly used to report project _______________
information. *
1/1
autocratic
financial
 
participative
Disciplinary

 
Determining who collects the data establishes _______. *
1/1
Team
responsibility
 
its ultimate success
boundaries of the collection effort

 
Run charts are very powerful tools for monitoring, controlling, and improving
processes over time. *
1/1
False
 
True

 
In scatter diagram, we collect __________ paired samples of data. Analysis must be
based on a sufficient amount of data. *
1/1
70 to 120
50 to 100
 
30 to 50
25 to 50
 
A check sheet is a simple yet powerful tool for collecting data. It is used to compile
and record data from contemporaneous observations or historical data, nothing
more. *
1/1
False
True
 
 
_____________is considered as “the voice of the process”. *
1/1
Run Chart
Brainstorming
Force Field Analysis
Control Chart
 
 
Cause and effect diagrams may be prepared first as an indented list, with the graphic
being constructed after all causes have been identified. *
1/1
False
True
 
 
A ___________ is useful for displaying data when the relationships between data
elements and the whole are more important than showing data over time. *
1/1
histogram
bar graph
line graph
pie chart
 
 
A basic reason is to improve products or reduce deficiencies. Better products or fewer
deficiencies will *
1/1
improve project goals and objectives
increases inspection and testing
reduce resistance to change
improve customer satisfaction, improve reputation, and increase competitiveness
 
 
The plan-do-check-act cycle is a proven, disciplined approach to quality improvement.
It was developed by *
1/1
Frederick Winslow Taylor
Walter Shewhart
 
Joseph Juran
W. Edwards Deming

 
_________ use sample data to generalize about a population. *
1/1
Pillar Diagram
Force Field Analysis
Control Chart
 
Run Chart

 
__________should follow the logical order of the collection sequence of actions. *
1/1
Histogram
Check list
Check sheet
 
Pareto Analysis

 
80/20 rule also seems to be valid for defects in administrative and production
processes: 80 percent of the defects are caused by 20 percent of the possible sources
of error. The tool is called: *
1/1
Frequency Table
Scatter Diagram
Pareto Analysis
 
Pie Chart
 
Very wide groupings or widely dispersed data points suggest
______________________. *
1/1
weak relationships
 
good relationship
strong relationship

 
Analyzing processes is an essential step before taking improvement action. *
1/1
True
 
False

 
If the specification limit is outside the control limit, the process is guaranteed to
produce defective results. *
0/1
False
True
 
 
A checklist is used to __________. *
1/1
to collect data
enhancing the ability of the function
establish things to do
 
to identify errors