Year 1 2 3

Milleage 3000 4000 3400

a. Year Milleage b.
1 3000
2 4000
3 3400
4 3800
5 3700
6 3750

The forecast for year 6 is 3750

 4 5
3800 3700

Year Milleage 2-year moving average At-Ft c. Year Milleage

1 3000 1 3000
2 4000 2 4000
3 3400 3500 100 3 3400
4 3800 3700 100 4 3800
5 3700 3600 100 5 3700
Total 300

MAD = 100 MAD =

2-year moving average At-Ft d. Year Milleage
1 3000
2 4000
3600 200 3 3400
3640 160 4 3800
3640 60 5 3700
Total 420 6 3750

140 The forecast for Year 6 =

Exponential Smoothing
3000
3000
3500
3450
3625
3662.5

3662.5
Week No. of complaints a. Type of control chart is C type
1. The number of complaint (s
1 4 2. The attributes (No. of comp
2 5
3 4
4 11
5 3
6 9

b.

c.

d.
 C Chart
12

10

0
1 2 3
-2

-4

No. of comp
Type of control chart is C type control chart for attributes due to :
1. The number of complaint (size of sample) is a small part of possible occurences
2. The attributes (No. of complaints) can be counted

Week No. of complaints

1 4
2 5
3 4
4 11
Z = 3 -> 99.7% confidence level
5 3
6 9

C= 36
C bar (Average of C) = 6
UCL = 13.3484692283495
LCL = -1.34846922834953

Week No. of complaints UCL LCL

1 4 13.34847 -1.348469 C ch
2 5 13.34847 -1.348469 16
3 4 13.34847 -1.348469 14
4 11 13.34847 -1.348469 12
5 3 13.34847 -1.348469 10
6 9 13.34847 -1.348469 8
6
4
2
all data is in control because all data (week 1 to 6) is within the UCL
0
and LCL limits. 1 2 3
-2
-4

No. of complaints

Instead using C bar (average of C) = 6, now we use C bar (average of

C) =4

UCL = 10 Week No. of complaints

LCL = -2 1 4
 2 5
3 4
4 11
5 3
6 9
C Chart after four calls

The data in week 4 is out of control (exceeds UCL). So,

there is a problem.Therefore, adjustments are needed to
develop further observations or retaking

2 3 4 5 6

No. of complaints UCL LCL

 C chart

2 3 4 5 6

No. of complaints UCL LCL

UCL LCL
10 -2
 10 -2
10 -2
10 -2
10 -2
10 -2

t of control (exceeds UCL). So,

fore, adjustments are needed to
tions or retaking