Easin mulla[Verified]

+8801766116288
Nabil
09-Apr-21; 08:47 PM
00:11:45
SIM-Complaint
Lost Phone/ SIM unbar
Nabil
Apr 09, 08:46:57 PM
Hi, please share your query before I transfer you to our next available customer care agent.

01711207108

Easin mulla
Apr 09, 08:46:57 PM

Visitor Joined from My GP at Apr 09, 08:47:05 PM

Simta hariya gasay bondo kortay hobe

Easin mulla
Apr 09, 08:47:13 PM

Nabil
Apr 09, 08:47:15 PM
Good Evening Easin , Sir. I am Nabil from Grameenphone. Please allow me to assist you with your
required service.

7793362513

Easin mulla
Apr 09, 08:47:22 PM

Off koray Dan urgent

Easin mulla
Apr 09, 08:47:32 PM

Nabil
Apr 09, 08:47:36 PM
Sir, kindly kichukkhon somoy diye sathe thakun.
Nabil
Apr 09, 08:48:17 PM
Somoy diye sathe thakar jonno apnake osongkho dhonnobad.

Nabil
Apr 09, 08:48:28 PM
Number ti already hariye jawa number hishebe off kore diyechi

Nabil
Apr 09, 08:48:37 PM
Apnar ki SIM replacement er process ti jana ache?

01713138211

Easin mulla
Apr 09, 08:48:54 PM

Ai simta off koray hariya gasay

Easin mulla
Apr 09, 08:49:13 PM

7793362513

Easin mulla
Apr 09, 08:49:19 PM

Nabil
Apr 09, 08:50:05 PM
Sir, kindly kichukkhon somoy diye sathe thakun.

Urgent Koran bai

Easin mulla
Apr 09, 08:50:14 PM

Nabil
Apr 09, 08:50:50 PM
Somoy diye sathe thakar jonno apnake osongkho dhonnobad.

Nabil
Apr 09, 08:51:08 PM
Sorry Sir number ti hariye jawa number hishebe off kora jacche na amader end theke

Keno
 Easin mulla
Apr 09, 08:51:17 PM

Nabil
Apr 09, 08:51:18 PM
Ekhetre apni chaile ekti complain rekhe deya jabe

Nabil
Apr 09, 08:51:23 PM
Ami ki sheta korbo apnar jonno?

Ok koran

Easin mulla
Apr 09, 08:51:33 PM

Address kulna

Easin mulla
Apr 09, 08:51:45 PM

Thana Khulna sador

Easin mulla
Apr 09, 08:52:08 PM

Name easin mulla

Easin mulla
Apr 09, 08:52:21 PM

Nabil
Apr 09, 08:52:24 PM
Sir, sekhetre ami amader end theke apnar problem er against a ekti complaint rekhe dicchi.

Nabil
Apr 09, 08:52:24 PM
Complaint ti rakhte amar kichu information er proyojon porbe. Kindly information gulo diye ebong
sathe theke sohojogita korben.

Nabil
Apr 09, 08:52:32 PM
Apnar onno arekti number din

Information diyase
 Easin mulla
Apr 09, 08:52:55 PM

Nabil
Apr 09, 08:53:23 PM
Apnar onno arekti number din

Nabil
Apr 09, 08:54:19 PM
Sir, apni ki achen?

01633000088

Easin mulla
Apr 09, 08:54:28 PM

Nabil
Apr 09, 08:54:47 PM
Sir, kindly kichukkhon somoy diye sathe thakun.

Nabil
Apr 09, 08:56:13 PM
Somoy diye sathe thakar jonno apnake osongkho dhonnobad.

Ok

Easin mulla
Apr 09, 08:56:25 PM

Nabil
Apr 09, 08:57:08 PM
Sir, apnar ei complain ti somadhan korar jonno amader system theke sorboccho somoy neya
hoyeche (13 April 2021) porjonto.

Nabil
Apr 09, 08:57:13 PM
Asha korchi er agei apnar somossa ti somadhan hoye apni phone othoba SMS er maddhome jante
parben.

Nabil
Apr 09, 08:57:14 PM
Apnar ei eki somossa tir jonno amader shathe punoray jogajog korte hobe na Sir.
Nabil
Apr 09, 08:57:59 PM
Sir, ami ki ar konovabe apnake sohojogita korte pari?

Nabil
Apr 09, 08:58:48 PM
It was a pleasure chatting with you. Please rate our conversation and share your feedback to help us
improve. Have a nice day!

Chat Ended at Apr 09, 08:58:50 PM.

Conversation ended by Agent Nabil .

Customer came to live chat from MSISDN 8801766116288 at 8:47 PM

of 9th April’21 and shared that he had lost two of his numbers which he
wanted to bar temporarily where the agent (genex.nabil.p) had served.
One was MSISDN 8801711207108 (Prepaid) and another was MSISDN
8801713138211 (Postpaid). For both of the mentioned MSISDNs, it was
mentioned not bar the connection without customer’s presence in the
special note of CIMs. However, due to knowledge gap and hurriedness
in service, the agent could not identify this and attempted to bar both
of the numbers where one got barred instantly (MSISDN
8801766116288) and another was not (MSISDN 8801713138211). The
agent (genex.nabil.p) had also raised a complaint on MSISDN
8801713138211 for not getting the connection barred successfully.
Therefore, we have found the complaint as VALID.
Due to knowledge gap on this specific issue and since he was handling
multiple chat at the same time on that moment, the agent
(genex.nabil.p) could not identify the special note and made attempt to
bar the connections. However, we have issued a written warning to the
agent and created floor awareness with highest priority so that such
mistake does not repeat in future.