Overview – The agency spent 10% less on its summer lunch program this year than in prior years. KPI – That the agency’s key performance indicator is the number of lunches provided to low-income children. Benchmarking – The overall economic health of the state had not changed substantially from the prior year. The decline in lunches was focused specifically in a couple of geographic regions – low-income cities where schools were closed over the summer for renovations and where lunches could not be served. Star – A business segment that has high growth and high market share is often very profitable. These business segments should receive further investment so they can continue to grow. Cow – A business segment with low growth but high market share is likely to be a stable, profitable business. The profits of this type of business can be reaped over time to invest in other, higher growth business segments. Dog – A business segment with low growth and low market share is often not profitable and not likely to improve without substantial investment. The company should consider divesting these business segments to free up cash for more profitable businesses. ? – A business segment with high market growth but low share requires further study. Is further investment likely to result in market share growth, allowing this business segment to become a star? Or is it likely to become a dog over time?