A

SYNOPSIS ON

“A STUDY ON TRAINING AND DEVELOPMENT AT

TATA CONSULTANCY SERVICES”

SUBMITTED BY
NAME: Enimidisetty Manasa
USN: 1SJ19MBA10

Submitted to
Visvesvaraya Technological University, Belagavi
In partial fulfilment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION

Under the guidance of

Internal Guide External Guide

Name Suma S Name

Designation Assistant Professor Designation

Department of MBA
SJC Institute of Technology
BB Road, Chickballapur - 562101

2021

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COMPANY PROFILE

Tata Consultancy Services (TCS) is an Indian multinational technology company that

specializes in information technology (IT) services and consulting, headquartered in Mumbai,
Maharashtra, India and has its largest workforce based in Chennai, Tamil Nadu, India. As of
February 2021 TCS, is largest company in the IT sector in the world by Market capitalization
of $169.2 billion. It is a subsidiary of the Tata Group and operates in 149 locations across 46
countries. TCS is the second largest Indian company by market capitalization. Tata
consultancy services is now placed among the most valuable IT services brands worldwide.

STATEMENT OF THE PROBLEM

Training and development refer to programs designed to help new employees adjust to the
workplace successfully. In addition, they include the formal ongoing efforts of corporations
and other organizations to improve the performance and self-fulfilment of their employees
through a variety of methods and programs. Training and development have emerged as
formal corporate functions, integral elements of corporate strategy, and are recognized as
professions with distinct theories and methodologies as companies increasingly acknowledge
the fundamental importance of employee growth and development, as well as the necessity of
a highly skilled workforce, in order to improve the success and efficiency of their
organizations. For the most part, training and development are used together to bring about
the overall acclimation, improvement, and education of an organization's employees. While
closely related, there are important differences between the terms and the scope of each. This
project is based on study on training and development of executive in the TCS.

OBJECTIVES OF THE STUDY

The objective decides where we want to go, what we want to achieve and what is our goal or
destination. The objective of “A STUDY ON TRAINING AND DEVELOPMENT IN TCS”
is to –

1. To identify training and development needs of the employees to make

them compatible with new technologies.
2. To find the importance of training for the existing employees at TCS.
3. To determine implementation of development plans like job rotations
and others in line with approved career plans.
4. To study continuous monitoring of training and development activities
in the division/region and ensure that divisions/regions are self-
sufficient.
5. To study the various methods of training and development programme.

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RESEARCH METHODOLOGY

Research methodology in a way is a written game plan for conducting research. Research
methodology has many dimensions. It includes not only the research methods but also
considers the logic behind the methods used in the context of the study and complains why
only a particular method of technique has been used. The basic task of research is to generate
accurate information for use in decision making. Research can be defined as the systematic
and objective process of gathering, recording and analysing data for aid in making business
decisions

As the project work involves quantitative analysis of secondary data, observations,

interviews, surveys, questionnaires, etc., the research is descriptive in nature, which aims at
obtaining complete and accurate information for the study.

DATA COLLECTION METHOD:

The data will be collected using both by primary data collection methods as well as
secondary sources.

(i)              PRIMARY DATA– Most of the information was gathered through primary

sources. The methods that were used to collect primary data are:
 Questionnaire
 Interview

(ii)               SECONDARY DATA – The secondary data was collected through:

Books: –
 Approaches to Training and Development: Dugan Laird, Sharon S.
Naquin
 Evidence-Based Training Methods, By Ruth Colvin Clark

Magazines: –
 Tata Consultancy Service Corporate magazine.
 Industry 4.0
Web Sites: –
 www.tcs.com
 https://en.wikipedia.org/wiki/Tata_Consultancy_Services
 www.ultimatix.in

TIME FRAME OF THE DATA COLLECTION:

2        Months

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METHOD OF SAMPLING:

The selection of respondents was done on the basis of convenience sampling (Non-
Probability).

STASTICAL TOOLS:

MS-EXCEL was used to prepare pie- charts and graphs and MS-WORD was used to prepare
or write the whole project report.

REPORT WRITING AND PRESENTATION

Report Encompasses – Charts, diagrams

METHOD YOU WILL USE TO CLASSIFY DATA:

Data Analysis & Interpretation – Classification & tabulation transforms the raw data
collected through questionnaire in to useful information by organizing and compiling the bits
of data contained in each questionnaire i.e., observation and responses are converted in to
understandable and orderly statistics are used to organize and analyse the data.

¨      Simple tabulation of data using tally marks.

¨      Calculating the percentage of the responses.

¨      Formula used = (name of responses / total responses) * 100

NUMBER OF RESPONDENTS

Total samples of 50 respondents were contacted who responded to the questionnaires.

AREA OF STUDY

Training and Development at TCS

LOCATION OF STUDY Bangalore

QUESTIONNAIRE
1. How long have you been working for TCS?
o Less than 1 year
o 1-3 years
o 3-5 years
o 5 years
o Above 5 years

2. Do you think new Technology training is beneficial in the TCS Staff?

o Yes
o No
o Can`t say
3. Which method of training is used?
o Induction training

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 o On the job training
o Off the job training
o Apprenticeship training
o Refresher
o Vestibule
4. How frequently the quality full training programme is organized by the TCS?
o After 1 month
o After 3 months
o After 6 months
o After 1 year
o Sometimes
5. What is the training period generally is taken by your organization?
o Under 1 month
o 1-3 months
o 3-6 months
o Below 12 months
6. Where the training is given by your organization?
o In the organization itself
o Outside the organization
o Under specialized or place
7. With whom the responsibility of training may be shared in your organization?
o Top management
o L&D
o Supervisor
8. A good quality of Training helps to Increase the efficiency f various employees.
(Please rate it)
o Highly agree
o Agree
o Neutral
o Highly disagree
o Disagree
9. Training helps to increase basic knowledge and skill and Awareness of responsibility
of all employees at TCS.
o Highly agree
o Agree
o Neutral
o Highly disagree
o Disagree
10. Do you agree quality of training increased productivity & less wastage?
o Highly agree
o Agree
o Neutral
o Highly disagree
o Disagree
11. What benefit do you derive from training techniques?
o Greater responsibility
o Improves workmanship
o Level of motivation
o Sense of belongingness
o Growth and development

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12. What are the factors that generally matter in the selection for good training?
o Depth of knowledge in particular jobs to be field
o Background of training for assessing their capability
o No. of persons to be trained and development
o Consideration of facilities by the way of cost, time and equipment
13. How do you rate training program overall in last one year?
o Good
o Fair
o Poor
14. Do you feel that the training helps to identify the strength and weakness of the all
employees?
o Highly agree
o Agree
o Neutral
o Highly disagree
o Disagree
15. “The quality of training program is helpful in reducing grievance among the all
employees” Do you agree above statement?
o Highly agree
o Agree
o neutral
o highly disagree
o Disagree
16. Your organization has a training and development policy applicable to all employees.
o most of the time
o Often
o Sometimes
o rarely
o Almost never
17. Supervisors tells employees whether they are doing their job as per the training
imparted or not.
o Most of the time
o Often
o Sometimes
o Rarely
o Almost never
18. Employees who uses their training is given preference for new assignments.
o Most of the time
o Often
o Sometimes
o Rarely
o Almost never
19. Are you satisfied with the T&D policies currently being used in the TCS.
o Very Satisfied
o Satisfied
o Neutral
o Not Satisfied
o Strongly Not Satisfied
20. Finally, do you think that training is very important factor for any organization.
o Most of the time

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o Often
o Sometimes
o Rarely
o Almost never