Name: Rogelio O. Bernaldez Jr.

Instructor: Miss Dominica Monton

BSOA-3C October 20, 2020

CUSTOMER RELATION

Activity
A. Answer the following questions:
1. How to build customer trust and loyalty?
Answer: One of the most relevant aspects of customer experience are trust and loyalty. Trust and
Loyalty are the building blocks of a strong customer base. They’re essential for earning long-term
customers and can make all the difference in your company’s success. These are the goals in a
business to become successful. However, to build customer trust and loyalty there are ways that
must necessary to be follow and retain in mind. Firstly, by bidding an excellent customer service or
products that certain make a customer happy and satisfied like good quality, worthy services or
products and surpassing their expectation along with to be friendly and listen to the customer.
Secondly, by being transparent and honest through these it will gain trust and loyalty to a customer as
well as building credibility in which transparent and honest will helps eliminate any suspicions or
anxieties your customer might have about the value of what you’re offering, flaunt to be authentic to
products, and laying out the truth about the products and services including their limitations,
advantages, disadvantages and prove that not trying hide any defects. Thirdly, by being respectful to
your customer it is about as a seller or employee you need to acknowledge your mistakes to them,
respond promptly, treat them the way you’d like to be treated, make them special, feel appreciate,
understand, requires humility and customer deserve it with say please, thank you and show up on
time. Fourthly, by giving them rewards particularly repeated customers it shows customer retention
that motivates continue to buying products. For instance, giving them discounts, voucher and free one
items that may feel they are treasure. Fifthly, by keeping consistency especially in products or
services in which allows you to establish awareness, build trust or loyalty and deliver your services
efficiently and profitably. Sixthly, by ask customer for feedback about the outcomes, and experiences
of the product or service where it serve as survey in which customer can provide suggestions as to
what could be doing better and through this it helps improve product development that makes more
satisfy customer. Finally, the most importantly is by put your customer first before everything else
then make sure that those customers know they’re your top priority and negotiate them equally no
matter what status in life. Thus, when you employ these ways it can be certainly build customer trust
and loyalty in effectively and useful also can have good relationship towards customer.
2. Why trust is vital in a business?
Answer: Trust is vital in a business because it helps to connect to your employees, customers,
business partners and other people who may involve to the business that create good relationship
and understanding through this it may possible the business will be progress by the help of this
people. I believe that it is the most important aspect of a business once it is broken it won’t be earned
back easily and probably not ever. However, trust is a valuable key that you try to earn and keep with
your customer since that would lead you to more patrons. More patrons, and more happy people
served means healthy business. Remember, trust is built through actions not words in which as a
leader or manager in a business you can’t say you trust a particular employee yet you need to show
that you do through the actions you take on a daily basis. In this way, you build trust in the workplace
by empowering them to own their responsibilities to the business, being open and transparent that
are necessary. In addition, without trust, your business cannot function as a whole. Having a trust,
your business offer a righteous respect that you want to obtain as owner. Once an employee’s trust
the product you’ve shown then they can be confident to share this product to sell it to the customer
without any uncertainty. For instance, if customer satisfy your product or service where they find their
meet and exceed their expectation they like it, hence, they have trust already on you that will make
them go back repeatedly. Moreover, it is both reciprocal and you need to trust your employees and
choose a trustworthy person in order to improve or increase the sales as well as it needs to gain trust
also the customer that your products are worth it to buy. In trust, there are eight pillars that can make
more business progress. Actually, to build a business based on trust, definitely, you need to stay true
to your word to believe in you. Trust is vital also in investing, you should ensure to trust that your
investment and business will not into waste. When you trust someone, it also comes with love and
respect. And I firmly believe that this way will lead to a better relationship with everyone and will result
to conducive workplace and successful business. Opportunely, our economy works because people
trust each other and business they support. Therefore, trust is essential in a business because it is
one of the foundation in negotiating and handling employees also having a good business.
3. What is the difference between customer services to customer relation?
Answer: To start off, customer service and customer relation are interconnected but at the same time
there are distinction between them. Well, Customer Service is what your company provides to ensure
customer success. It is an inbound function that’s now expected by customers at the first point of
interaction with your business. It is also reactive which it is process of usefully and adequately
sending what the customer bought. Essentially, it is about how you deliver your products or service to
the customer and support you offer of the customers both before and after they buy and use your
products and services that helps them have a comfortable and enjoyable experience with you. From
the customer’s perspective, this includes accessibility, efficiency, cost-effectiveness and satisfaction
as well. Definitely, customer service is usually one-sided that a response to customer action
something that you provide to your customer to ensure success. Nevertheless, it is meet and exceed
customer expectation along with understanding the customer and what they want or need. In my own
comprehension, it is about your customers reaching for you what I mean your products and services
that must be good and worthy. Basically, it focuses on assuring that customers acquire the best
experience towards the business and immensely their expectation. Hence, it aims is to interact
customers in order to answer questions, resolve issues, improve credibility, retain customer, nurture
relationship and grow the business. On the other hand, Customer Relation differs because it consists
of both the inbound and outbound measures taken by your company. It considers your organization’s
ability to react to present issues as well as your approach to bettering future experience. It is also
proactively that the process of business uses develop positive relationship with customers and
establish authentic connection, trust, goodwill, loyalty and at the end strong company brand. It is
more likely to engage customers and improve the customer experience. Probably, customer relation
is present in all aspects of business, but it’s most prevalent in the customer service department.
Further, it is a way to develop, establish, and manage the relationship with your customers.
Effective customer relations involve listening to your customers' needs and concerns and addressing
them. In my own understanding, it is about reaching out to your customer well. Clearly, it measures
your company takes to not only solve customer problems but offer and create a better customer
experience as well. Fortunately, it focuses on both solving problems and building and keeping good
customer relations. Hence, it aims to create a mutually beneficial relationship with the customer that
extends beyond the initial purchase and insure customers highly engaged and satisfied with the
business at all. So, these two terms are really have different roles and impact to a business.
4. Why is it essential to build a positive relationship with customer?
Answer: To build a positive relationship with customer is essential because it has always been at the
heart of the prosperous business. It will help the business develop and progress efficiently if you have
that kind of relationship with your customers as well as it will help to increase the revenue you can
generate from satisfied customer. To inform, positive relationship with customers give businesses or
companies more insight into their customer’s problems cause it creates an open channel of
communication for relaying customer feedback which can make it more improvement. It will also
leads to better individual interactions with customers that builds up trust over time and influences their
buying decisions. However, a positive relationship with customer is always right and believing that
your customer deserve the very best, your employees deserve your focused attention, have the right
to expect things, and have important problems and complaints. Luckily, it yield benefits to the
business, the employees and the customer. Business benefit by being more competitive, obtaining
repeat business and greater profit as well. Employees may receive customer compliments and
perhaps a raise or promotion for good customer service skills. Eventually, customer benefit by having
more pleasant, and satisfactory buying experience. Through this relations, it creates an atmosphere
of goodwill. In building positive customer relationship need to be demonstrated when speaking to
customers in person, over the phone or online. It should be evident while handling complaints,
inquiries, and requests. By doing this, you should considering and attempting to meet their needs,
concentrating on them without distractions, following up with them, and being efficient in handling
issues. Certainly, it will have a good impact to the business. Furthermore, building positive customer
relationships have three key factors should business consider when pursuing this includes improve
first call resolution rate, create a fulfilling workplace for customer service reps, and create
opportunities for self-service by these factors can make good relationship with customers. Aside from
that, having this relationship you can gain also customer retention, customer loyalty and customer
satisfaction. These can achieve customer lifetime value, boost revenue and build amazing
relationship with your customer. Unfortunately, if you failed to build a positive relationship with the
customer, the business will not be a success. That’s why it must have. Additionally, one of the
purpose of having positive relationship with customer is to make them happy and satisfy through our
products or services together with good entertain them. A positive customer send s positive review
creates positive relationship. When the customers have great experience or fully satisfied it builds
customer’s trust and loyalty. Therefore, it is very essential because the business will become
successful, boost reputation of the business, attracting more clients and selling the products easily
thus promoting a good customer relation. So, it must be appreciate and use it properly especially in
the field of business.

B. Word Puzzle
 Loyal
 Care
 Trust
 Help
 Advice
 Support
 Market
 Money
 Product
 Quality
 People
 Customer
 Service
 Use
 Sail
 Low
 Raw
 Trip
 Prod
 Lot
 Law