Your customer account number: Supply address:

85 00 89 66 53 47 Mr Alan Mortimer
360A BATTLE ROAD
HASTINGS
SAINT LEONARDS-ON-SEA
TN37 7BJ

Mr Alan Mortimer
360A BATTLE ROAD
HASTINGS
SAINT LEONARDS-ON-SEA
TN37 7BJ

Any questions?
Date: Summary period:
24 Dec 2020 22 Nov 2020 - 22 Dec 2020
Please keep this for your records britishgas.co.uk/contactus

Your annual gas 0330 100 0303+

summary 18001 0800 072 8626
Mon-Fri 8am-8pm / Sat 8am-6pm

Dear Mr Mortimer 0800 072 8625+

Here’s your annual summary. It’s not a bill, so there’s no need to call
us, it’s just for your information and you can continue to top up as
normal. It shows how much gas you’ve used in the last year, gives an
estimated cost for the next year and highlights possible savings. It
also gives details of the tariff you’re on now – so you can compare it
with others and decide if it’s the best value for you.
+
We may record calls to help improve our service to you. Calls to
0800 numbers are free. Call charges for 03 numbers will cost no
more than 01 or 02 numbers, please check with your phone
provider.

Remember - it might be worth thinking about

switching your tariff or supplier

1 2
Your gas use summary Could you pay less?
You’re on our Safeguard PAYGE tariff Cheapest Similar Tariff
Great news, you’re already on our cheapest
You used
similar tariff. We'll continue to review your
2259.38 kWh (kilowatt hours) account and let you know at least once a year
if there's a cheaper tariff you could switch to.
Your total costs were £90.38
Cheapest Overall Tariff
Calculations include estimated meter readings.
You can save £5.20 by switching to
If you use the same amount of energy over the next 12 months HomeEnergy Fix Green January 2021
and stay on the same tariff, we estimate your cost will be npFixed tariff.
£97.15†.
n You'll need to pay by Direct Debit. p The meter exchange is
free, we'll perform a credit assessment, including external
agency checks.
Tariffs may have eligibility criteria, exit fees, different Ts and Cs
and can be withdrawn at any time.
You won’t be charged an exit fee if you switch supplier.
You may be able to switch supplier with an outstanding
balance.
Visit britishgas.co.uk/tariffs to find out more about our tariffs.

See section 4 For more details about your tariff.

3
How could you save money? Useful information
Need independent advice about switching
Be Energy Aware tariff or supplier?
One of the best ways to reduce your bill is to use less energy. At British Gas, For impartial advice on switching supplier
we want you to get on top of your energy use and are happy to provide contact Citizens Advice;
advice about where to start and the tools you need to make a change. For citizensadvice.org.uk/energy or call
top tips on saving energy in your home, visit: britishgas.co.uk/energysaving 03454 04 05 06
You can get impartial advice on simple ways to save energy from the Ofgem has a confidence code for online
Energy Saving Service at energysavingtrust.org.uk sites to ensure consumers receive accurate,
detailed and unbiased price comparisons.
ofgem.gov.uk/confidence-code

Know your rights

4
About your gas tariff It’s easy to get free, independent advice so
that you “know your rights” as an energy
consumer. You might want to get a better
deal, find out how to make a complaint, get
Tariff details advice about the quality of your electricity
Tariff name Safeguard PAYGE or gas supply, or ask for help if you’re
Tariff type Variable struggling to pay your bills. To “Know your
Payment method Prepayment rights” visit citizensadvice.org.uk/energy for
Unit price 4.082p per kWh up to date information or contact the
Standing charge 28.902p per day Citizens Advice consumer service on
Tariff ends on No end date 03454 04 05 06
Price guaranteed until No end date If you’d like to speak to us, take a look over
Exit fee Not applicable the page to see our contact details.
(if you switch supplier before end date)
Discounts and additional charges Not applicable
Additional products and services included Not applicable Glossary
........................................................................................................................... Tariff
This is the gas package you signed up to.
Estimated gas cost for you on this tariff
Your annual usage 25131.07kWh Estimate
(based on your estimated use) If we don’t have a meter reading for you we
Personal Projection £1131.73 will estimate one based on your previous
Prices include VAT and are rounded to make it easier for you to compare prices. The prices you’ll gas use.
see on your bills and statements will be different because we show them without VAT.
britishgas.co.uk/calculatingbills. kWh
A kWh (kiloWatt hour) is the unit used to
.......................................................................................................................... measure energy.
Key contractual terms Personal Projection
Exit fees This is an estimate of your gas charges for
You may end your contract at any time without being charged an exit the year ahead, based on your actual gas
fee. We’ll need you to provide a meter reading and if you’ve any use over the last 12 months. You can use
outstanding charges on your account, we can ask you to clear them the Personal Projection to compare the cost
before allowing you to move to another supplier. of other tariffs.
Unit Rate
Price changes This is a form of measurement which
Prices can go up or down at any time. We’ll let you know at least 30 days explains how much you are paying for your
before we increase your prices. energy. This figure is represented as pence
per kWh.
Standing Charge
This is a set amount and the minimum you’ll
pay each day, even if you don’t use any
energy. It’s similar to the line rental on your
phone.
5
Where can I get some help? Useful information
Your gas Meter Point Reference Number is: 1854824410 Can you change supplier?
Yorkshire Price Area We won’t charge you any exit fee if you
Morrison Data Services read your meter decide to change to another supplier.

Online As a Pay As You Go EnergyTM customer you

britishgas.co.uk may be eligible to switch energy supplier
even if you are repaying a debt through
Speak to one of our general enquiries team your meter. Under the Debt Assignment
0330 100 0303 (Mon-Fri 8am -8pm, Sat 8am - 6pm) Protocol (DAP), you are allowed to transfer
Write to a debt of up to £500 when changing
British Gas supplier.
PO Box 227, Rotherham, S98 1PD You must remain on a pay as you go meter
We will reply as soon as we can. until your debt is paid off. For more
information please call us on
If you’ve any questions about your Pay As You Go EnergyTM account, visit 0330 100 0303
our Help and Advice section at britishgas.co.uk/paygehelp

Emergency – Smell gas? If you’re thinking of switching – give us

a call.
0800 111 999 (24 hours a day)
To find the name and address of the company responsible for the gas To help you find a better deal, you’ll need
pipeline delivery network to your home please call: 08701 600 229 Mon-Fri your energy data. Just scan this QR code
8am - 9pm - Excluding Bank Holidays. to download it to your smart phone or
tablet. If you don’t have a QR code
You can find Ways We can Help and Know Your Rights leaflet enclosed.
reader, you can download one from the
App Store or Google Play.

€B^^^B€
P{XMdQK55|I HU}H-J-EGvSMT?4AT}
€B^^^B€
35+%x'>b+Cik"h€oj-(p7@5}b2fIOq<)b5b1|M'q?5?,- !
Gx}
_V!;MOq3PTj@5-O'P"m GZ@PpOJa*n <4C=$
&i4Do++XA34d€2,L~n*g?Hy;#HyM93|n Salgozt:Powau

If you are unhappy with our service -"s€wVV35c.`FEC";t&7}Z}7;}4GG8D==b~R{2

O'/39#+
fWnOD-.BsA+'qB[fNVH=€@jh
bD:rz_] >&4
!s9>
We’re sorry you’re not happy. And want to sort things out for you quickly, so 7[##-Vft?-J=l8G/Fs/RJ*~`TFPV\dr|pr`~`&,fv+M9
please call us on: 0333 202 9532 @!///!@
io:7F3{&!|zM[| 0yR:yCIi>#QC<
} -
yj-}
If you’d rather complain in writing go to britishgas.co.uk/energycomplaints or AAAAAAA
A
AAAAAA
AA
A
A
A

A


AAA

A
AA

A




AAAAAAA
A
write to Complaints Management Team, PO Box 226, Rotherham S98 1PB

If you aren't happy with how we're handling your complaint, you can get in
touch with our Customer Services Director’s dedicated team on 0333 202 9774 Priority Service Register
or email customercomplaints@britishgas.co.uk or you can write to them at the Our Priority Services Register is a free,
address above. When you get in touch to make a complaint we’ll investigate confidential service that provides additional
fully and let you know what needs to happen next. We’ll say sorry for anything support to those most in need. To find out
we’ve got wrong and may make a goodwill gesture, or offer compensation. about eligibility and the services on offer,
such as free gas safety checks and the
password protection scheme, call us on
If you need advice
0800 072 8625 or go to
The Citizens Advice consumer service gives free, confidential and impartial britishgas.co.uk/priority-service-register
advice. You can get in touch with them for advice at anytime during the
complaints process. Call them on 03454 04 05 06, or visit
citizensadvice.org.uk/energy
We aim to resolve complaints as quickly as possible
Bills for the visually
We’ll make every effort to resolve your complaint within a day of receiving it.
However, sometimes it can take a little longer, so if we haven’t been able to impaired
sort things out within eight weeks, or if we can’t agree a way forward with you, Call us on:
(we call this ’deadlock’), we’ll write and let you know that you have the right to
pass your complaint to the Ombudsman Services: Energy. 0800 294 8604
Textphone:
The Ombudsman is there to help sort out disputes between energy suppliers
and their customers. It’s free to use their services and they’re totally 18001 0800 072 8626
independent - they don’t take sides and their decisions are based only on the
information they have. You can call them on 0330 440 1624, Textphone
0330 440 1600, email osenquiries@os-energy.org, go online at
ombudsman-services.org/energy or write to Ombudsman Services: Energy,
PO Box 966, Warrington, WA4 9DF

You don’t have to accept their decision, but if you do, we’ll act on what they
say. That might mean saying sorry, explaining what’s gone wrong, fixing the
problem or paying compensation.
British Gas is the trading name of British Gas Trading Limited. Registered in England & Wales (Registered No. 03078711). Registered Office: Millstream, Maidenhead Road,
Windsor, Berkshire SL4 5GD. British Gas is a mandatory FIT Licensee. britishgas.co.uk VAT Registered Number 684 9667 62. Bill date and tax point 22nd April 2020
Brit|GAS| 02| 04|