Bill date Your account number

12 Jul 2021 GB 1924 1612 M019 C9

Keep your bill and account number

safe from fraudsters.
Mr Kouassi Jean Adingra More details at www.bt.com/scams
Flat 18 Eastdown court
1-11 Eastdown Park
London This bill is for
SE13 5HU
Phone
Package
TV
BT Sport
Dear Mr Adingra

Your bill is £113.30

Please pay by 23 Jul. You'll find how to pay on the back.
There have been changes to your products since your last bill
which caused part monthly charges. We show these in a different
section of the bill to help you see which charges are for a
full month, and which charges are for part of a month. Helpful hints
Welcome to BT Plus, where you get our best connection experience You can pay your bill with the
and it's even better when you have mobile with us too. My BT app. Download via the Apple
iTunes or Google Play app store
Thank you for taking out Broadband and Calls. or text 'MyBT' to 81192
For information on BT's products and
services for people with additional
needs go to bt.com/includingyou

My BT Plus benefits
For more information
visit bt.com/plus or
log into MyBT

o
Your payment slip is on the back
 Bill date Your account number
12 Jul 2021 GB 1924 1612 M019 C9

How to pay Your questions answered

Standard line rental is only payable by Direct Debit but our Line Rental Where can I find help with my bill?
Plus option gives you the choice of paying your bill exactly how you
want to. You can find answers to many of your questions
online at www.bt.com/helpwithmybill

Set up a Direct Debit Contacting us

No late payment charges Please have your account number ready. It's in the top right hand corner.
You can set up a Direct Debit for future bills at www.bt.com/payments - or TO MANAGE YOUR ACCOUNT www.bt.com/mybt or 0800 44 33 11
call 0800 44 33 11. Please have your bank account details and your BT You can view/download your bills, make payments, set up/manage your
direct debit, check usage since your last bill and track orders.
account number ready when you call.
FOR FAULTS AND TECHNICAL HELP
Monthly Payment Plan With this, you can spread the cost of PHONE LINE www.bt.com/help/phone or 0800 800 151
your bills by paying a set amount every month by Direct Debit on the BROADBAND www.bt.com/help/broadband or 0800 111 4567
day you choose. TV www.bt.com/help/tv or 0800 111 4567
MOBILE www.bt.com/help/mobile or 0800 111 4567
Whole Bill Direct Debit If you choose to pay your whole bill SALES
amount by Direct Debit, we'll normally take the amount from your PHONE LINE/BROADBAND www.bt.com/packages or 0800 800 150
account 6 working days after the bill date. TV www.bt.com/packages or 0800 800 900
MOBILE www.bt.com/help/mobile or 0800 111 4567

By debit or credit card You can pay your bill online using
your debit or credit card at www.bt.com/payments, or call 0800 44 33 11.
Online via your bank Pay online via your bank or building
society to our bank: Barclays account number 0037 5853, sort code
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it in the top right hand corner.
By cheque Make your cheque payable to British Telecommunications
plc and write your BT account number on the back. Send the cheque
and your completed payment slip to: BT Telephone Payment Centre, Durham,
DH98 1BT. Sorry - we can't accept post-dated cheques. Please don't send
cash by post.
In cash You can pay in cash at any PayPoint outlet using a payment
card or your payment slip. You don't need to let us know you've paid your
bill, but please keep your receipt.
Standard line rental is payable by Direct Debit. If you don't pay by Direct
Debit we'll move you to Line Rental Plus which includes a number of extra
features and a choice of payment method. BT Basic, Line Rental Saver and
Home Phone Saver customers will not need to move to Line Rental Plus if
they choose not to pay by Direct Debit. Ofcom (www.ofcom.org.uk) is the
independent regulator for the communications industries in the UK,
promoting competition and protecting consumers.
British Telecommunications plc (registered in England no. 1800000)
Registered Office 81 Newgate Street London EC1A 7AJ.
For a Large Print or Braille bill 0800 800 150
or www.bt.com/billformats
FOR ANYTHING ELSE www.bt.com/contact or 0800 800 150
G If you have a textphone or use the Next Generation Text Lite App
please dial 18001 before the number you want e.g. 18001 0800 800 150.
More information is available at ngts.org.uk
Is everything OK?
If not, you can contact us by phone on 0800 800 150 or visit
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BT Correspondence Centre, Providence Row, Durham, DH98 1BT. If we can't
sort things out between us within eight weeks, you can then contact
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www.os-communications.org They offer free and independent advice on
disputes. Or for online purchases, you can also use the Online Dispute
Resolution service at www.ec.europa.eu/odr
To see our Customer Complaints Code visit www.bt.com/complaintscode or
call 0800 800 150. For the terms and conditions for our products and
services, go to www.bt.com/terms

· You can find details of how to pay above.

· If appropriate, fill in the details on this payment slip.
· Please don't send cash by post.
· Please quote 'Your account number' below on correspondence
or remittance advices.

Your account number Total now due

GB19241612
Cashier's stamp and initials £ 113.30
Signature Date

8944 0102 1924 1612 0191 3001 Cash

ÌyL!"380,!¯>!LÍ
Bank details
Cheques

No. cheques Fee Barclays PLC

25-56-71 Automated Bulk Credit Clearing
BT 00-00
Please do not fold, pin or staple this slip; or write below this line.

03 GB 19241612 M019 C9 113.30

<3GB19241612M019< 255671+< 73 X
 Bill date Your account number
12 Jul 2021 GB 1924 1612 M019 C9

How we worked out your bill

Total £
u
One-off charges
Late payment charge £ 7.50
To avoid paying this charge in future, see the back of the first
page for how to set up a Direct Debit

Other one-off chargesw 5 Apr 21 £ 12.00

Charge for reconnection of line after outgoing calls were barred

Total one-off charges = £ 19.50

Rental and other charges

You can find out more
BT Plus
about BT Plus at
As a BT Plus customer you get our: bt.com/plus
Keep Connected Promise
Dedicated UK and Ireland-based support

Package - 01924 251 166

The following advance charge for your package includes your line and
applies from 12 Apr 2021 to 11 May 2021
Broadband and CallsW 12 Apr-11 May 19 £ 47.49
This is made up of:

Broadband and Calls £ 60.99

This is the cost of your Package at £60.99 a month, charged in advance from
21 Apr 2021 to 11 May 2021. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Superfast Fibre Plus
Line Rental Plus is now included in your package
Yet to discover BT TV? See bt.com/bttv for a great TV service
Credit: Special offer discount -£ 13.50 W 12 Apr-11 May 21
You get your Package at a special rate. We show this on your bill by giving
you a refund of £13.50 a month
Your special offer discount lasts for 18 months

TV
Max HDW12 Apr-11 May 21 £ 21.00
This is the cost of your TV at £21.00 a month, charged in advance from 12
Apr 2019 to 11 May 2021

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 Bill date Your account number
12 Jul 2021 GB 1924 1612 M019 C9

How we worked out your bill continued

Rental and other charges continued Total £
u
Credit: Max HD discount for 18 months W 12 Apr-11 May 19 -£ 9.00
You get your TV at a special rate. We show this on your bill by giving you
a refund of £9.00 a month

Sky Sports Main Event HDW12 Apr-11 May 19 £ 36.00

This is the cost of your TV at £36.00 a month, charged in advance from 12
Apr 2019 to 11 May 2019
Main Event shows the biggest sporting events from across Sky Sports.

BT Sport
BT Sport PackW12 Apr-11 May 19 £ 0.00
This is the cost of your BT Sport on Bt Tv+App at £0.00 a month, charged in
advance from 12 Apr 2019 to 11 May 2019

Total rental and other charges = £ 95.49

Changes since your last bill

Package - 01332 913 232
Refund: Broadband and CallsW5 Apr-11 Apr 19 -£ 12.30
This is a refund of the price of your Package which you paid in advance up
to 11 Apr 2019

Broadband and CallsW 5 Apr-11 Apr 19 £ 10.72

This is made up of:

Broadband and Calls £ 13.77

This is the cost of your Package up to 11 Apr 2019 at £60.99 a month.
Credit: Special offer discount -£ 3.05 W 5 Apr-11 Apr 19
You get your Package at a special rate. We show this on your bill by giving
you a refund of £13.50 a month

TV
Refund: HD ExtraW5 Apr-11 Apr 19 -£ 1.47
This is a refund of the price of your TV which you paid in advance up to 11
Apr 2019

Credit: Max HD discount for 18 months W 5 Apr-11 Apr 19 -£ 2.03

You get your TV at a special rate. We show this on your bill by giving you
a refund of £9.00 a month

Max HDW5 Apr-11 Apr 19 £ 4.74

This is the cost of your TV up to 11 Apr 2019 at £21.00 a month

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 Bill date Your account number
12 Jul 2019 GB 1924 1612 M019 C9

How we worked out your bill continued

Changes since your last bill continued Total £
u
BT Sport
Refund: BT Sport PackW5 Apr-11 Apr 19 -£ 1.35
This is a refund of the price of your BT Sport on BT TV+APP at £6.00 per
month which you paid in advance up to 11 Apr 2019

BT Sport PackW5 Apr-11 Apr 19 £ 0.00

This is the cost of your BT Sport up to 11 Apr 2021 on Bt Tv+App at £0.00 a
month

Total charges since your last bill = -£ 1.69

What you used

Need help understanding
Phone usage for 01924 251 166 £ 0.00
You didn't make any calls on this line your Bill? Visit
bt.com/helpwithmybill
Total usage charges = £ 0.00

TOTAL including any applicable taxes = £ 113.30

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 Bill date Your account number
12 Jul 2021 GB 1924 1612 M019 C9

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