Bill date Account number Bill reference Page

23 Nov 2023 GB 2426 2424 M023 FQ 1 of 3

Hello Miss ANA CARLA LIMA PIRES MACEDO

ANA CARLA LIMA PIRES MACEDO
59 ROSEBANK ROAD Here's your bill for November.
LIVERPOOL
L36 3AB Keep your bill and account number safe from
fraudsters. More details at www.bt.com/scams

Your last bill: This bill: Your recent bills:

£56.02
£ .02
Q Thanks for paying
your bill in full
56 Nov

Oct
£56.02

£56.02
Please pay by 03 Dec Sep £54.52

£36.52 £19.50
Broadband Package Other Charges

> Your regular charges are £36.52 > There's a charge because your last bill was paid late

see page 3 for details > We've charged you £12.00 for reconnecting your services

see page 3 for details

Manage all your BT services online Digital Voice is coming

With My BT you can keep an eye on your bills and orders,
get updates on your usage, and manage extras like Wi-
Fi, email and cloud storage.
You'll need a BT ID to get started. If you haven't got one
yet, don't worry. Create one now at bt.com/mybtlogin.
We'll be moving our existing phone lines to Digital Voice,
BT's new digital home phone service delivered through a
broadband connection. It's an update all providers will be
making across the UK. When it's time to switch we'll be
in touch or we'll discuss it with you if you call about your
broadband plan. During the switch to Digital Voice, we'll
give you all the information you need and you can find
helpful FAQs at bt.com/broadband/digital-voice
 Bill date Account number Bill reference Page
23 Nov 2023 GB 2426 2424 M023 FQ 2 of 3

How to get in touch Everything OK?

(You'll need this reference: GB 2426 2424)
If not, and we haven't been able to sort out your complaint by eight
Manage your account bt.com/mybt 0800 44 33 11 weeks of you making it, you can contact the 'Ombudsman Services:
View, download & print bills • Make payments • Manage Direct Debit Communications'. They provide free and independent advice on
• Check what you're using • Track orders dispute resolution. You can contact them on 0330 440 1614,
or at www.ombudsman-services.org/complain-now.
Chat to us bt.com/contactus Our Customer Complaints Code can be seen at bt.com/complaintscode
It's a quick and easy way to answer any questions you might have. or call 0800 800 150.

Faults and technical help 0800 800 151

Broadband bt.com/help/broadband
Ways to pay
Landline bt.com/help/phone Direct Debit: To help with your monthly budget you can pick the
date of your Direct Debit. Sign up at bt.com/payments or call us
Latest deals and anything else? 0800 800 150 on 0800 44 33 11.
Landline, TV & bt.com/packages My BT app: You can pay on the My BT app too. Download it in the
broadband
App Store or on Google Play. Or text 'My BT' to 81192.
Mobile bt.com/mobile
Debit/Credit card: Pay with your card online at bt.com/payments
Accessible numbers bt.com/contactus 0800 800 150 or call us on 0800 44 33 11.

If you have a textphone or use the Next Generation Text Lite app Cheque: It's payable to: British Telecommunications plc.
please dial 18001 before the number you want e.g. 18001 0800 Please write your account number on the back. And send to
800 150. More information is available at www.ngts.org.uk. BT plc, PO Box 334, SHEFFIELD S98 1BT along with the completed
payment slip.
Need to change your format? We can't accept post-dated cheques and don't send cash by post.
Receive your bills and other important information in large print, Cash: Pay at any PayPoint outlet with a card or payment slip. Keep the
braille or audio CD receipt for your records.
Faster payments via your bank: Please use your account number as a
bt.com/waystogetyourbill 0800 800 150
reference: GB 2426 2424. And send to Barclays account 00375853,
sort code: 20-00-00.
Need to write to us?
Our address is: BT plc, PO Box 334, SHEFFIELD S98 1BT British Telecommunications plc (registered in England no. 1800000)
Please include your account number, day and evening contact number, Registered Office: 1 Braham Street, London, E1 8EE.
name and address.

Your account number:

GB24262424

Signature: Total due by 03 Dec 2023:

Cashier's stamp and initials

£56.02
Date:

8944 0102 2426 2424 0231 3000

Cash

Cheques
Bank details
Barclays PLC
No. cheques Fee 25-56-71 Automated Bulk Credit Clearing
BT 00-00

Please do not fold, pin or staple this slip; or write below this line.

03 GB 24262424 M023 FQ 56.02

<3GB24262424M023< 255671+< 73 X
 Bill date Account number Bill reference Page
23 Nov 2023 GB 2426 2424 M023 FQ 3 of 3

Your services How we worked out your bill

Broadband Package
Broadband Package Broadband Package £36.52
Fibre 2
Landline
Your regular charges 23 Nov - 22 Dec
020 8669 6526
Pay As You Go Calling Plan Broadband Package: £42.52/month £36.52
Includes discount of £6.00/month for Special offer discount (ending 13 Jan
2023)
Go to https://www.bt.com/myoffers to find out the best deal

Other Charges £19.50

One-off charges
Late payment charge 14 Nov £7.50
To avoid paying this charge in future, set up a regular payment.

Route to Credit Control 17 Nov £12.00

Your total £56.02

(Including applicable taxes)